help mobile internet has stopped working. - Desire Q&A, Help & Troubleshooting

hi, my mobile internet stopped working a few days ago, it wasnt after an update or anything, the only thing i can think of is i enabled installing to sd card and put it back to normal.
my phone was and is unrooted desire stock latest firmware. im on O2 postpay.
ive attempted to fix it by checking all the apn settings, restarting my phone, turning my phone off for ten minutes, factory reset, but still it seems i have no internet even with the right settings..
i turn wifi off, mobile internet is switched on, i do not get any mobile internet icon up top, and of course nothing.
any help would be much appreciated. thanks in advance.

supasye said:
hi, my mobile internet stopped working a few days ago, it wasnt after an update or anything, the only thing i can think of is i enabled installing to sd card and put it back to normal.
my phone was and is unrooted desire stock latest firmware. im on O2 postpay.
ive attempted to fix it by checking all the apn settings, restarting my phone, turning my phone off for ten minutes, factory reset, but still it seems i have no internet even with the right settings..
i turn wifi off, mobile internet is switched on, i do not get any mobile internet icon up top, and of course nothing.
any help would be much appreciated. thanks in advance.
Click to expand...
Click to collapse
I have faced similar issue as you describe here. I had internet until I installed an application on my HTC Desire (Froyo 2.2). It was some application which would let me access my HTC files through a web interface from my LAN PC. After I uninstalled the app I did not have access to the internet though it was connecting to WiFi.
Issue was solved when I did a factory reset of the phone, I lost all my apps and contacts, but after this internet was working again on my phone. Now I'm thinking that I better had to check what was the VPN parameters set as I believe that program could set some values there without reverting back after uninstalling it.
Hope this helps.

hi thanks for the reply but as i said, i have done a factory reset and its still not working..

Im on O2 uk and my data stopped working today, my apn name had the word void at the end???? i reset to defaults and its been ok since.
i guess O2 had some problems

Mine never said void but ive reset it to default many times, no change
Sent from my HTC Desire using XDA App

For those who give a toss.... i put someone elses sim in my phone and mobile internet worked, my sim in the other phone didnt, i have a feeling it is my simcard so ima change it, if u dnt hear from me then all went well. Peace out.
Sent from my HTC Desire using XDA App

did u try to clean your sim?

I dont know how to, i did blow on it and rub it a bit.
Sent from my HTC Desire using XDA App

Just a though
Do you have any VPN declared in the settings?
(Settings/Wireless & networks/VPN Settings)

No.
But its sorted now. I got the new sim but it didnt work so i went back and they said when they switched the sim they accidentally removed the free internet bolt on.
I think they may have bullshitted me somewhere but it works now anyway.
Sent from my HTC Desire using XDA App

Related

[Q] Help! No mobile data after Starburst rom and data2sd. Network is fine.

Please help if you can!
I've been running a rooted HTC Desire for a couple months now without problem, but once I ran into the lack of internal memory, I flashed the Starburst ROM to get data2sd to work. This is my first experience with a different rom on the Desire, after never having problems on the Droid or Dinc.
I partitioned successfully, flashed successfully, and began starting up a "new phone". I hesitated to restore my backups, because the phone was cluttered and I wanted to start over and see the results before putting everything back on. I was at home, using Wifi to get everything loaded quickly.
Only when I left the house did I realize that I had no 3g or H signal, I had no data connection. I can make calls, and the network shows up correctly, SK Telecom, but it never connects for data.
Is this something that I should have restored from a backup, or some setting I need to change after flashing a rom? I'm not a total noob, but I don't know my way around radio stuff at all!
Please please help!!
Did you disabeled data and reabeled it?
Did you check the apn settings?
Have you rebooted?
Did you do a full wipe when changing rom?
Sent from my HTC Desire using XDA Premium App
TheGhost1233 said:
Did you disabeled data and reabeled it?
Did you check the apn settings?
Have you rebooted?
Did you do a full wipe when changing rom?
Sent from my HTC Desire using XDA Premium App
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Click to collapse
Yes to all of the above. Under APN, there is nothing. I just woke up the next day and still nothing.
Just realized it's not S-Off, does that matter?
No you don't need to be S-off, but you do need the correct apn settings for data to work.
Sent from my HTC Desire using XDA Premium App
Got the APN from the provider, web.sktelecom.com, and it worked fine for a few hours.
Then everything started force closing and restarting, and the sync logo was on almost constantly, whenever any internet connection (3G or Wifi) was present. When I disable all connections, it's stable, but it went loony tunes as soon as it had a connection... Every app I started, Handcent, Talk, etc, would restart itself after 10 seconds.
I may have overstepped my bounds... is there a safer way to improve internal memory without this ROM?
Not sure if you found the answer for your problem yet, or maybe just gave up. I came across your post while looking for the solution to the same problem. I'm also using a Desire on SKT and just flashed ReflexTSenseHD 1.8. It turned out you need to enter more than just web.sktelecom.com. I found a Korean sight with the rest of the variables and now it works for me just fine. Hope it helps
Name: SK Telecom
APN: web.sktelecom.com
MMSC Proxy: 220.103.230.150
Port: 9093
MCC:450
MNC:05
Server type:*

[Q] Phone hangs after calls

My phone have been acting strange for awhile now. Sometimes after I end a call the phone seams to lock itself så I can't recive or make calls or sms.
It does'nt happen all the time and it started when my phone was completly stock aslo.
I've tried diffrent roms without any change. Did a factory reset today and did'nt install anything and it still happend.
Got a tip to try another SIM card but it seams my kids have lost it somewhere so I can't do that now.
Also had it sent to service and they changed the motherboard on the phone, so it should'nt be hardware related either.
Any other tips perhaps?
No ideas what this can be?
I have to restart my phone like 15-20 times a day because of this problem
PeterDer said:
My phone have been acting strange for awhile now. Sometimes after I end a call the phone seams to lock itself så I can't recive or make calls or sms.
It does'nt happen all the time and it started when my phone was completly stock aslo.
I've tried diffrent roms without any change. Did a factory reset today and did'nt install anything and it still happend.
Got a tip to try another SIM card but it seams my kids have lost it somewhere so I can't do that now.
Also had it sent to service and they changed the motherboard on the phone, so it should'nt be hardware related either.
Any other tips perhaps?
Click to expand...
Click to collapse
I cannot understand what you mean by "lock itself", is your phone getting frozen? does it disconnect from network? does it just simply stay connected and do nothing when you dial/sms?
I think this info can help people directing you in the right direction...
When I end the call the phone icon stays in the notificationbar for like 15 seconds and after that I can't call or send sms.
Only way to get it working again is to reboot the phone.
I can still check e-mails and use browser when it happens, so it's only calls and sms that's not working.
Tried to format my memorycard today to see if it helps.
For some reason it seams to be working better when I'm at home and use WiFi.
Could it be that when I'm talking on the phone and it tries to sync something it happens? But when WiFi is on it works anyway? But it's a workphone so I don't use it much at home so that could be it too
If you are not using 3g/HSPA data and only using WiFi, it is worth putting your phone into 2g network only and see if that helps the issue.
You can do that in wireless and network setting, mobile network and chose GSM only.
Guess I could try that to. Question is what to do if it work.
Seams pointless to have a smartphone without 3g.
Or is there something more then the motherboard that could be changed perhaps?
Sent from my Desire HD using XDA App
PeterDer said:
Guess I could try that to. Question is what to do if it work.
Seams pointless to have a smartphone without 3g.
Or is there something more then the motherboard that could be changed perhaps?
Sent from my Desire HD using XDA App
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Click to collapse
If switching to 2g works, either it is a Radio problem/Network compatibility problem or hardware. I would suggest contacting HTC again and see they have an option to change something else.
Tried this week with mobile internet turned of and the phone worked like a charm then.
Think it could be the sim card that causes that?
Gonna try contacting htc again and see if there is anything else that could cause it.
Have been trying different radios aswell without luck.
Sent from my Desire HD using XDA App

Internet connection not working on my HTC Desire

hello folks..
hope you all doing good..
since 2 hours my Internet connection is not working on my desire,,it was working in afternoon but not since evening..
when on the internet, its shows a Sync sign on my notification bar But nothing sync & only upload bar is ON and download bar is off, so not able to open any web page.. and the other thing is my internal memory shows 60mb free which earlier showed as 50mb.. so i'm little confused here. whats going on..
need help from you guys,so should i make my internet work.
thanks
First of all, what ROM are you running, or are you still running on HTC's factory Sense? Secondly are you using WIFI or cellular network? And how do you know that your internet connection is not working? Give us some more detail to work with
i have not root my phone,,im running official gingerbread on my desire & using htc factory sense..
i'm trying to use cellular network,,dont have wi-fi.
i'm not able to open any webpage or android market...there is sync icon on notification icon which appears once i connect to cellular network & nothing happens..
Just for asking, but have you tried rebooting your phone?
Also, do you know of anyone else who is using the same carrier, and check if they are having the same issues?
Did you maybe skip your contract limit?
I'm asking you these questions, to be able to isolate the problem, and not just point fingers at your phone
yes i reboot my phone,removed battery & again restarted,,but still internet doesnot work..
nope,,non of my friends are facing this issue & net is working my other nokia phone..and still 850mb data is available for me to use,,
yea i understand that..
This problem is dwindling down to be related to your mobile.
Are you using an APN? If so, can you open it, write down the settings, *delete it* reboot your phone and create a new one with the same settings?
If you are not, I'm beginning to run out of ideas of what could be causing you this issue.
guys i got the solution... the below software made me help copy messages & all my contacts to pc..
http://www.wondershare.com/android-manager/guide.html
try it,,u will love it..
thanks for ur reply
gbu
hey mate i did factory reset,,still same problem occurs,, & cannot connect to internet...
any suggestions ..what can i do next?
You may want to try one last thing. Swap your sim into another mobile from which you can access your carrier network and access your internet from it. If it works then I'm afraid you're going to have to take your mobile for repair since you're still on stock rom. If not then somethings up with your contract, and should contact your carrier for an explanation.
Sent from my HTC Desire using XDA
yea im currently doing that... :/
i insert my sim into different cellphone,,still internet does not work.. it gives following message---
Data connectivity problem. The server failed to communicate , Try again later.
now, what to do?
I suggest you talk to your contract carrier since it seems that your phone is not the problem.
Sent from my HTC Desire using XDA

Desire losing mobile network connection and will not turn back on.

I'm having a problem with an HTC Desire from Australia being used in the US on AT&T.
My father had this phone for a very long time. Since stock suited his needs for so long, I never bothered to S-OFF. Recently he was running out of space on his phone. I got S-OFF, flashed Supernova Rom and partitioned his SD card with 4ext Recovery, giving him 1.36GB to play with. Everything seemed to go fine until 3 days after the Rom upgrade.
His phone's mobile network keeps turning off and staying off. When I go to the quick settings tab, in an attempt to reset the mobile network, it doesn't allow me to turn it back on nor off. It's like the option is disabled. The only way to reset the network is by going in and out of airplane mode, but after time, even that one becomes disabled. The only way to reset from that point is by a full reboot.
I was getting com.andoid.phone force closing on me but I have fixed that by uninstalling facebook. I have tried 5 different radios so far and each one has the same problem. Works for 15 minutes to an hour then shuts off the mobile network. Leaves nothing but an X and no bars and never reconnects on it's own.
If anyone has any idea how to fix this, please fill me in. I don't know what I should try next.
Maybe its not software issue but hardware? Try to backup actual ROM(e.g. using Recovery) and install official 2.3 HTC Sense and find out if problem still exist.
Sent from my HTC Desire using xda app-developers app
Sjegar71 said:
Maybe its not software issue but hardware? Try to backup actual ROM(e.g. using Recovery) and install official 2.3 HTC Sense and find out if problem still exist.
Sent from my HTC Desire using xda app-developers app
Click to expand...
Click to collapse
Thanks. Will give it a shot. I'll check back in with results.
Go to settings/wireless and networks/mobile networks and check if you have access point names configured. I'm pretty sure that the upgrade deleted them and if it's like that do a fresh install.
Sent from my HTC Desire using Flashes and Thunders
If you need to restart connections you may not need to reboot. There is a utility in Play store called Restart Connections which does a reset of your connections. It works for me when I am in a low signal area and phone gives up after sometime.

text messages not sending

Hey guys am in a bit of a pickle my phones on the uk network EE. Am having a problem with my text messages sending, my phone will send around 10 messages fine but then after that they will be suck in limbo sending. They wont send until i either reset the phone or airplane mode on and off. This happens then i have full signal and with multipule numbers am trying to messsge. I have reset my apn settings and made sure they are correct as with ee, and i have done a reset on my phone and still the problem is there any ideas guys?
This happens to me too mate. It seems to be a purely EE issue. I've created a new apn with the attached settings and its only happened once since I've done that and its been about 6 weeks now.
Sent from my HTC One_M8 using XDA Free mobile app
Could also be a failing Sim card
Sent from my HTC One_M8 using XDA Free mobile app
Multiple users have already attempted the sim card replacement solution, it didnt work. Testing APN changes currently, changed SMS service centre too to test it, that didn't work either.
Tried a different rom, and a different factory rom too that didn't solve it either.
Sadly it's the EE update to 4.4.3. I've had exactly the same trouble and have reset phone twice so far, only solution is to roll back to 4.4.2 using a stock nandroid backup. Or go s-off and change cid to super

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