[Q] Startup fatal error! - HTC Excalibur

Good morning.
My S621 Excalibur is presenting the following error:
When I power it on with a SIM card in it, I get the message "FATAL ERROR! Data collision. Contact the service center.", then it gets stuck and I can't even access the OS. If, otherwise, I power it on WITHOUT a SIM card, it works normally.
I've tried different SIM cards of the same provider (VIVO, the one I bought my HTC from), and even of different providers, to no result.
I'd be very grateful if anyone here could help me.
Thanks in advance. =)

mdaffonso said:
Good morning.
My S621 Excalibur is presenting the following error:
When I power it on with a SIM card in it, I get the message "FATAL ERROR! Data collision. Contact the service center.", then it gets stuck and I can't even access the OS. If, otherwise, I power it on WITHOUT a SIM card, it works normally.
I've tried different SIM cards of the same provider (VIVO, the one I bought my HTC from), and even of different providers, to no result.
I'd be very grateful if anyone here could help me.
Thanks in advance. =)
Click to expand...
Click to collapse
Have you tried a hard reset?

HardReset didn't help you (I think). It's probably damaged CID block and there is no way to fix it for free...
Did you try SIM or CID unlock your device?

Yes, I have tried hard reset. Both through software and through hardware.
Well, thanks for your replies. I went to tech support today, and they told me it's probably bad software, and a ROM reinstall should fix it. Monday I'm taking my phone to an HTC authorized tech to see what can be done.
Anyways, thanks for your help. =) If it gets any better, I'll let you know. If not, I'll just ask for a replace.

Related

Sim PIN incorrect, even if correct...

Hello, I'm having a very serious problem with my Galaxy Nexus, I was running Foxhound 1.2 perfectly, but wanted to try the new 4.0.4 Foxhound 0.2, so I wiped and did everything as normal, and installed the ROM, the phone then asked me for my network unlock code, which I used the sim unlock .bat file against, I've used that file for every ROM and it has worked perfectly... Okay so I used the .bat file, however it didn't seem to work, as my phone still asked me about the network unlock code, so I didn't bother, and flashed back my backup of my Foxhound 1.2 ROM. When it had booted, it asked for my SIM PIN, as normal and I entered it, it then said that it was incorrect, and I'm 100% sure that I write the right PIN, so I thought that I could only be the SIM card which was at fault, so I tested it in my dad's HTC Desire, and it worked perfectly... I then decided to wipe the phone completely, /system, /data, /cache, everything! And I then restored the phone back to stock 4.0.2 from Google, however it still won't accept the pin code, and when I try to change it, is says "Connection problem or invalid MMI code" I then decided to change the SIM PIN with the Desire, and it worked, I then popped the SIM card back into my Nexus, and it still says incorrect pin! This is where I stand, I don't have a clue what to do anymore, if this is truly a hardware fault, how could it just appear when flashing a new ROM? You might ask why I don't send it in for repair, well the thing is, my brother bought two, one for him and one for me, when he was in Great Britain, and I live in Denmark, so shipping would be quite a hassle
I really hope anyone knows what to do!
Regards
Jacob
Sorry, can't help you with a solution, but I don't think it's broken. It sounds more like there is still some data left on your device which interferes with the normal function of network/SIM card access.
Where does the unlock.bat write to? ...
Use your other phone to remove the SIM PIN and try again.
Disable the SIM Pin and try again.
Hope it works.
Huh, well I somehow solved the problem, I took the simcard out, and put it in again, and it somehow worked... However I don't know if this is a temporarily solution, as I haven't tried to take the simcard out again... Also if I format /system, /data and /cache in CWM, shouldn't the phone be completely formatted?

SIM Shuts down phone

I've had my Desire since it came out but a problem has just come up: the phone will shut down whenever the SIM card is inserted. Without it it'll work fine, but if i put it in, when it boots, as soon as it tries to connect to the network it'll shut down. I've tried a different SIM card and the problem is the same.
This started by using MIUI but i've clean installed a CM7 based rom and the problem is still there.
My phone is out of warranty so taking it in is not worth it.
Thanks
Did you try to flash a new radio.img?
No i havn't, i, rather stupidly, hadn't thought of that..... i guess i thought that when i flashed a new rom i'd get a new radio!
When you run RUU you get a new radio, but ordinary custom roms don't have that option.
I flashed the latest radio and the problem remains the same.........:crying:
Any other ideas?!
Then it's probably a hardware issue. You can try to disassemble it and try to fix connectors.
I'm now completly los now; the phone switches off with 3 different sim cards but not witha forth!!! I'll have the SIM card replaced even though it does work fine in my HTC ChaChaCha........
Very strange!
Thanks for your help anyway, it's obviously got to do with the card and not the phone so i guess the solutions been found!!
I have had the same problem, until yesterday. I'm running a cooked ICS ROM, and the issue has gone as soon as I have switched to a newer RIL. So don't take it for granted that it's a hardware issue or SIM-related. Hope this helps.
For everyone who have this problem
if it still interests you, I have a simple solution that works for everyone
kaderlg said:
if it still interests you, I have a simple solution that works for everyone
Click to expand...
Click to collapse
help us
My help
you just have to activate the pin code on security and location setting
but the SIM card must be inserted to activate the pin code
If you never activate the pin code, then the default code is usually 0000
if the phone is turned off before you have to get to the temp setting reply me and i'll tell u what to do
If it worked for u don't forget to hit thanks

SIM card issue

Hi there guys,
As it turns out I was this morning at class, when all of a sudden my phone gave a signal of "No service", so the data internet wouldn't work. I didn't pay too much heed to it until I got back home and my phone wasn't working yet. It happens to be my phone, it's deconfigured. It won't recognize any SIM card.
I tried resetting it, upgrading its firmware... but nothing changed. I've thought of installing a custom ROM... I might screw my phone up even more, tho. I don't have any other alternative
Right now I'm trying a higher version... B708 (Mine was B512)
All suggestions are welcome... thank you.
hi check your imei num. and baseband....i have same issue....imei null.......

Please help!!!!

Hello.
About a month ago suddenly my service connection dissapeared.a pic
The Phone reads the sim card and sees it (I don't have the "insert sim card" issue) but it's always searching a service/connection without finding it.
It gives me an Error in finding a network a pic
I thought its the sim card or something and I put the sim card in another phone and it worked (so the problem is in the phone itself).
I've tried to fix it in a many different ways and i didn't succeeded. I rooted and put a rom on itand it didnt work so I unrooted it. also i replaced the anthena.
i went into a store that could fix it. The phone was there for two weeks and they couldn't fix it!
I went to another store and without checking they talled me that this is a cpu problem (I doubt about it) and it cant be fixed.
PLEASE HELP
YOURE THE ONLY HOPE NOW!!!
thanks to all!

Help! After hard reset smartphone does not load

Help! Before it I did a sim card unlocking. After hard reset; During primary setup of phone, after the message "Configuring your phone...". Further phone isn't loaded. How to me to correct it? LG Up doesn't see phone, I can't reprogram him.
bcfc said:
Help! Before it I did a sim card unlocking. After hard reset; During primary setup of phone, after the message "Configuring your phone...". Further phone isn't loaded. How to me to correct it? LG Up doesn't see phone, I can't reprogram him.
Click to expand...
Click to collapse
Hi I ran in same issue. Updated to Nought 7.0 (zv8), unlocked sim and worked fine. then one day (i don't know why) i did a factory reset. after that i was in same state, it kept asking me to insert sprint sim which came with the phone to unlock.
Did you find a solution? i am working on this since few days and i hope i will reach a conclusion soon. any helpful information in this regard would be appreciated in the form of BTC.

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