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My PRL is 60668. When I click update PRL or update Profile, it says "Checking for PRL/Profile update", then says "PRL/Profile could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. Error code:1012". This happened to me a couple of ROMs ago, any suggestions as to what this is about?
bump????????????
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
lillygirl7 said:
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
Click to expand...
Click to collapse
Through research all I can see is the hard reset route, and CDMA workshop. It just seems like no one cares honestly
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
lillygirl7 said:
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
Click to expand...
Click to collapse
No it's not somewhere in the settings, that's the problem. You went to settings, system upgrade, then update prl and got the same error as me right?
If you have another phone, go online and switch over to it, then switch back, and it will be fixed. That or sprint themselves have some other option. The only way to fix it yourself is pretty complicated
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
lillygirl7 said:
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
Click to expand...
Click to collapse
Oh wow that sucks IDK, I'd call em back and complain, demand free service
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
lillygirl7 said:
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
Click to expand...
Click to collapse
I will, thanks for the update, and glad your problem was fixed. This seems like a possible problem, considering all of the trouble I had switching the lines over, along with selling my old phone, activating old phone, then dummy phone, then evo, then switched evo.. I'll look into it.
mactruc said:
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
Click to expand...
Click to collapse
Ha bro this issue has been happening for a long time, check the dates
I'm having this same problem. Just did my first root and installed Fresh Evo 3.1.0.1, with the recommended newest radio/wimax. Everything but the phone works great. I can still dial and receive calls at my normal number, showing good reception, but there is tons of hiss and my voice almost never makes it to the other phone.
Tried to Update Profile and Update PRL, and both gave me Error 1012. Sprint's website is down right now (4 AM Sunday morning), so maybe the network is simply not currently serving updates.
However, if it's something that can be fixed, I'd be grateful if anyone has an idea.
I could be wrong but if i recall error 1012 is a Sprint data/vision username/password error and is correctable with a call to tier 2 tech support.
I cant remember for certain tho, But I believe thats what that is, I know i've seen it quite a few times before.
Im now having this issue. What has been the cause for most of you? If you found out.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
i just updated my Pri. but i have yet to run into this and a may be doing a bit of driving soon should i be worried?
If it happens, just call Sprint from a landline, and they'll do some reconfiguring on their end, and have you do a factory data wipe. Just make sure to back everything up first!
I just updated mine last night and now im unable to data or voice roam on the cm6 forced roam setting. I think I'm going to revert back to the old one as soon as I have time to figure out how to do it.
drmacinyasha said:
If it happens, just call Sprint from a landline, and they'll do some reconfiguring on their end, and have you do a factory data wipe. Just make sure to back everything up first!
Click to expand...
Click to collapse
I did a factory wipe and it didn't work. Did you call sprint while running cm6?
mattickus2 said:
I just updated mine last night and now im unable to data or voice roam on the cm6 forced roam setting. I think I'm going to revert back to the old one as soon as I have time to figure out how to do it.
Click to expand...
Click to collapse
krazyflipj said:
I did a factory wipe and it didn't work. Did you call sprint while running cm6?
Click to expand...
Click to collapse
Yes, just call Sprint (both of you). Tell them that your PRI just upgraded from 1.34 to 1.40, and now whenever you roam, your data doesn't go through, and when you make calls, you just get a message from Verizon saying they can't authorize your phone. The guy didn't ask me anything else.
Settings/system updates/profile update, then a reboot fixed it for me.
Thanks, I'll flash back to fresh and try that.
Edit: I also called sprint and it fixed my issue. I had to setup google voice as my voicemail again though.
So after I called sprint I can go on internet while roaming but I can't make or receive phone calls. I updated profiles and that didn't do anything. I will try and give sprint a call again
*UPDATE* I called Sprint again and they fixed the issue for me
Sent from my PC36100 using XDA App
did you do it thru cm6 or did you flash back to stock rooted rom when you called sprint
deviouskater said:
did you do it thru cm6 or did you flash back to stock rooted rom when you called sprint
Click to expand...
Click to collapse
I flashed back to latest fresh rom
Sent from my CM6 powered device
i called they didnt know what to do will call back later
deviouskater said:
i called they didnt know what to do will call back later
Click to expand...
Click to collapse
I went thru a total of 3 sprint cs ppl before they were able to fix.
Sent from my CM6 powered device
The moron rep I got says roaming is not available in my area. WTF.
My issue involves the phone not accepting incoming calls.
CLIFFS:
Roughly 1/3 calls are affected, ive tried various kernals, radios, and roms. What else can i try (short of getting a refurb)?
This has only been an issue for the last 2 or 3 weeks, for months before that i never experienced this at all.
DETAILS:
It is very sporadic but happens quite frequently.
Sometimes i will see an incoming call, hear the ringer, then when i click "Accept" it appears to be connected, but i hear dead silence. Then about 10 seconds later the call is ended. It may happen a few times in a row, and it also may not happen. I never have any issues dialing out though.
when im saying "hello? hello?" and hearing nothing ... if i hit the "End Call" button there is a split second i can hear the audio from the other party before the phone hangs up
I know the people calling me, and sometimes it is people who don't call regularly. They wouldn't play games like prank call me.
I have confirmed i am having this issue with at least these ROM's:
SkyRaider 3.2
SkyRaider 3.3
SkyRaider 3.3.1
SkyRaider 3.3.2
virtuous 2.7 + custom kernal
virtuous 2.7 + stock kernal
Have tried the following Kernals:
KK #5
Stock HTC Kernal .15
Stock HTC Kernal .17
Have tried the following radios:
2.07.00.07.16
2.15.00.07.28
2.15.00.09.01
2.05.00.06.11
Does anyone have any suggestions on what else i can try?? I am so in love with my phone, but this is hurting my business and must be resolved.
Has anyone even heard of an issue like this? I dont even know what to search for
Thank you so much if you can help.
This could be a hardware.issue if it persists across still these combinations. Just a thought. You might want to un root it then take it to verizon to ruin done diagnostics...
Sent from my ADR6300 using XDA App
Is that something they do on the spot? Or do they have to take my phone away?
Also if it came down to having to have the phone replaced, are there any known ways of ensuring i receive a new unit?
Thank you.
Im really upset over this because i love my phone so much If it were a problem with BT or something else i may just ignore it, but to not be able to receive calls?? LOL
Try doing a RUU back to stock, and see if your problems are fixed after a factory reset.
Have you tried updating the PRL?
AndrewGL said:
Try doing a RUU back to stock, and see if your problems are fixed after a factory reset.
Click to expand...
Click to collapse
So dont do a factory reset now? Go back to stock 2.2 first, then factory reset?
WoZZeR999 said:
Have you tried updating the PRL?
Click to expand...
Click to collapse
No, im assuming i can find out how to do this with a quick search .. unless you have a moment to explain?
Thank you so much.
FYI, today i got the issue using another radio, will update original post
rsarno said:
So dont do a factory reset now? Go back to stock 2.2 first, then factory reset?
Yes
No, im assuming i can find out how to do this with a quick search .. unless you have a moment to explain?
Thank you so much.
FYI, today i got the issue using another radio, will update original post
Click to expand...
Click to collapse
*228 option 2 this will reprogram and restart your phone.
ramcharger1979 said:
*228 option 2 this will reprogram and restart your phone.
Click to expand...
Click to collapse
Thank you. I did it, and went from 51920 to 52011
I wonder if this will have any affect
Just an update on this, since changing my PRL i have not yet had the issue happen again!!
I only received like 5 calls, but i usually always get it 1/3 typically
Ill update if anything changes, but thanks so much!!
The PRL did not work afterall.
What are my next steps? If i take my phone to VZW can they run some sort of test on the spot? or will they want to send it away?
Or should i dial 611 and make a stink until they send me a new phone?
I dont know what to do
rsarno said:
The PRL did not work afterall.
What are my next steps? If i take my phone to VZW can they run some sort of test on the spot? or will they want to send it away?
Or should i dial 611 and make a stink until they send me a new phone?
I dont know what to do
Click to expand...
Click to collapse
Un root it first then take it back to stock. Lots of info out there about how to do that. Then take it back to verizon store. Be sure to s-on the phone...
Sent from my ADR6300 using XDA App
Yep thats what its looking like
I downloaded the RUU and flashed it, but there was an error saying "Bad" and abandoned. Any idea where i can find a confirmed copy?
I then tried flashing the earliest backup i had from Recovery, it appears to be from just before i rooted.
Im going to see if i have the issue on this rom.
If i do, i will go S-On and they will see me in the store
what pisses me off most is i cant replicate it to do testing!!
Im sitting here literally calling myself over and over, to see if it connects lol
ok then, I had issues too with my network, and doing *228 was not good enough for some reason soooo do this.
Do a RUU by following the directions in this thread, and by using the file provided there.
http://www.incredibleforum.com/foru...-how-get-back-complete-stock-s-off-2-2-a.html
Then once you have gotten through the set up of your stock 2.2 incredible, Factory reset (pick the option that wipes the most data). When you turn back on your phone, it will ask you to activate it, like you just got a new phone. That has been fixing a lot of peoples weird problems lately.
AndrewGL said:
ok then, I had issues too with my network, and doing *228 was not good enough for some reason soooo do this.
Do a RUU by following the directions in this thread, and by using the file provided there.
http://www.incredibleforum.com/foru...-how-get-back-complete-stock-s-off-2-2-a.html
Then once you have gotten through the set up of your stock 2.2 incredible, Factory reset (pick the option that wipes the most data). When you turn back on your phone, it will ask you to activate it, like you just got a new phone. That has been fixing a lot of peoples weird problems lately.
Click to expand...
Click to collapse
So you unrooted, flashed 2.2, factory reset, then re-rooted?
Only way to get a new unit is to go in the store and freak out cuz you lost it and you need a phone NOW! They can call asurion for you and get what's called an emergency replacement or something like that. Just tell them you have buisness the next day and it's out of state. But the downside is you will get a Incredible with a SLCD screen and not your original AMOLED. But aleast it's new
Sent from my ADR6300 using XDA App
Okay i fooled a lot and it hasnt happened yet (i have my toes crossed)
Here is what i did:
First, i flashed back to my very first backup right after root. So i went back to stock, but still had root.
Next i did a factory reset, wiped all data
Next i flashed SkyRaider3.3.2, newest radio, and manually reinstalled all apps and settings
so far its been 24hrs and i haven't had the issue!!
going on 4 days without an issue, thanks everyone for the help and advice
Called tech support. They've no idea what it is.
Went into Sprint and had techs assess it. No idea. Manager has never seen code.
Switched ROMs from CM 7.0.2.1 to MikG to see if ROM was affecting it. Nope.
Unable to send/receive SMS and make/receive calls. Data fully functional in all aspects (1x, 3G, 4G, GPS, WiFi).
Intermittent issues yesterday. Can't do any SMS or calling period today.
Any idea?
totalanonymity said:
Called tech support. They've no idea what it is.
Went into Sprint and had techs assess it. No idea. Manager has never seen code.
Switched ROMs from CM 7.0.2.1 to MikG to see if ROM was affecting it. Nope.
Unable to send/receive SMS and make/receive calls. Data fully functional in all aspects (1x, 3G, 4G, GPS, WiFi).
Intermittent issues yesterday. Can't do any SMS or calling period today.
Any idea?
Click to expand...
Click to collapse
What were you doing prior to this happening?
Sent from my PC36100 using XDA App
I was doing nothing prior to it. Business as usual. Same locations I'm always at, same amount of text messaging, same people I contact as usual. It came out of nowhere and came to stay, sadly.
totalanonymity said:
I was doing nothing prior to it. Business as usual. Same locations I'm always at, same amount of text messaging, same people I contact as usual. It came out of nowhere and came to stay, sadly.
Click to expand...
Click to collapse
You say you switched ROMs? So I would assume you wiped everything.
Which would be
System/Data
Dalvik
Cache
Boot
Android Secure
And everything else besides ext partition and your SD right?
Now let's trouble shoot this problem. Have you tried installing an OTA ROM? If not, wipe your phone completely and install an OTA rooted Rom.
As you are doing this, I will research on this problem.
Sent from my PC36100 using XDA App
Also have you attempted reprogramming your phone? I remember someone having this problem a long time ago and someone suggested dialing *228
Found the article. The number is indeed *228, but this was for the Droid Eris, so a different carrier. But dialing *228 fixed the problem.
Ignore the previously mentioned. It seems it may be for Verizon only.
EDIT#2
Good god I just read you can't make phone calls. So before we start messing with these codes, have you updated radios at all? If not, try to do so after doing the first step I requested you to do.
EDIT#3
This seems to have to do with your phones provisioning. Try provisioning your phone, it seems that has worked for others whom have had the problem.
To do this you will need to call sprint to do the provisioning process. So if wiping your phone does not work along with reinstalling a rooted OTA, try this.
Sent from my PC36100 using XDA App
@DDiaz007:
I had not installed an OTA ROM and I had read elsewhere about the *228 code and was quite sad when it was for Verizon only, considering those people were having the precise errors I was having.
I ended up calling into Advanced Tech at Sprint as per someone's advice in the IRC for Evo. Forgot the guy's name, wish I could give him credit here.
Solution was:
##231465#
Edit Mode
MDN: Should be current phone number. If not, correct it.
MSID: Should be number AT will tell you you should have. If not, correct it to such. If it already is, change number to some other 10-digit number, commit modifications. Reenter this edit mode by same means and change back to number AT said it should be, commit modifications. It required a reboot for me to acquire service again after changing that number and changing it back, but both SMS and voice now work flawlessly for me. Hell, maybe faster than before!
Thank you for your continued persistence in helping me solve my problem, though. I really appreciate it.
totalanonymity said:
@DDiaz007:
I had not installed an OTA ROM and I had read elsewhere about the *228 code and was quite sad when it was for Verizon only, considering those people were having the precise errors I was having.
I ended up calling into Advanced Tech at Sprint as per someone's advice in the IRC for Evo. Forgot the guy's name, wish I could give him credit here.
Solution was:
##231465#
Edit Mode
MDN: Should be current phone number. If not, correct it.
MSID: Should be number AT will tell you you should have. If not, correct it to such. If it already is, change number to some other 10-digit number, commit modifications. Reenter this edit mode by same means and change back to number AT said it should be, commit modifications. It required a reboot for me to acquire service again after changing that number and changing it back, but both SMS and voice now work flawlessly for me. Hell, maybe faster than before!
Thank you for your continued persistence in helping me solve my problem, though. I really appreciate it.
Click to expand...
Click to collapse
Man that is good to know. I was going to get ready and post a bunch of programming codes for the Evo, but you solved your problem. Very good!
Sent from my PC36100 using XDA App
i am still having this issue and the mdn and msid are fine. anybody find anything else about this? this only start happening to me when i flashed bliss. other roms are fine.
totalanonymity said:
@DDiaz007:
I had not installed an OTA ROM and I had read elsewhere about the *228 code and was quite sad when it was for Verizon only, considering those people were having the precise errors I was having.
I ended up calling into Advanced Tech at Sprint as per someone's advice in the IRC for Evo. Forgot the guy's name, wish I could give him credit here.
Solution was:
##231465#
Edit Mode
MDN: Should be current phone number. If not, correct it.
MSID: Should be number AT will tell you you should have. If not, correct it to such. If it already is, change number to some other 10-digit number, commit modifications. Reenter this edit mode by same means and change back to number AT said it should be, commit modifications. It required a reboot for me to acquire service again after changing that number and changing it back, but both SMS and voice now work flawlessly for me. Hell, maybe faster than before!
Thank you for your continued persistence in helping me solve my problem, though. I really appreciate it.
Click to expand...
Click to collapse
I been having this same issue for a few days already. What do you mean by Edit mode?
Hello I am that same problem on my EVO 4G but all things work and data work Its just keep saying SMS ERROR something 34 and code 2 and this occured after i downloaded the blaze beta 4 rom. I am new to this phone tech stuff and do not want to make things worst on phone. I will be waiting for someones help and thanks...
I got the same problem about 2 weeks ago. Short sms sends good, but then sms length not suited in one message, this cause error. Solution i still has not found.
I tried to get into service mode by code? wrote upper, but no menu appeared.
Bump for a solution for this problem...
I am currently running the fresh rom 4.3.3 by flipz and constantly receiving this message. I have tried resetting the phone...doing a full wipe of the phone and doing a clean install of the rom.
This problem Also occured on the Team Nocturnal's 4.67 OTA Rom with the updated radios and updated OTA kernel...I have recently gotten an Airave howver, this problem was happening about 2 weeks prior to getting my Airave.
Any help would be greatly appreciated...
For the past week and 1/2 i get error 1012 if i do a profile or prl update. I play with my radios in different area to test. So i always follow up with a profile update. So then i have to call sprint, have them refresh my phone and then it works for a short period of time. If i do a profile restore it never activates and have to call sprint.
Running synergy rc1 hw 0002
Lastest radios were flashed in fastboot and have worked before.
When i called sprint they gave me a credit if i was to go to the store and it be free of charge and id get a new phone. But i dont want to end up with 2.3 and loose root.
Also she said it no longer matter if your phone is rooted. You can bring it for service.
Sent from my hTc Evo!
Joey SR said:
For the past week and 1/2 i get error 1012 if i do a profile or prl update. I play with my radios in different area to test. So i always follow up with a profile update. So then i have to call sprint, have them refresh my phone and then it works for a short period of time. If i do a profile restore it never activates and have to call sprint.
Running synergy rc1 hw 0002
Lastest radios were flashed in fastboot and have worked before.
When i called sprint they gave me a credit if i was to go to the store and it be free of charge and id get a new phone. But i dont want to end up with 2.3 and loose root.
Also she said it no longer matter if your phone is rooted. You can bring it for service.
Sent from my hTc Evo!
Click to expand...
Click to collapse
The being rooted and not matter I can say is true.
Sorry I can't help with the rest.
Sent from my PC36100 using Tapatalk
I also had trouble updating my PRL today, running Synergy RC1. First time I've ever had problems updating the PRL.
ncfastls1 said:
I also had trouble updating my PRL today, running Synergy RC1. First time I've ever had problems updating the PRL.
Click to expand...
Click to collapse
Did you use clockwork mod? This guy had a similar prob.
I am having this issue as well, I posted in the forum in that link.
This is odd. We can make calls on the phone, internet, text, can not update PRL, profile and it will not receive picture texts. I messed up and DID NOT make a backup of the stock ROM, as I put a new 16g SD card in it. So I dont know if I can go back to the Stock rom or not and try it all again.
I really dont want to go to Sprint and then be given a new 2.3.3 phone.
Thanks to all that have any ideas.
I have another EVO and did the same thing to it, and it works perfectly.
I had this problem, too. The only thing that fixed it for me was a full wipe using ##786#. You will need the MSL code to do this. If you don't have it and you are rooted, you can get MSL reader from the market. If you are not rooted, then you need to call Sprint and sweet talk them into giving it to you. Back up all your apps/user date with Titanium (or whatever you use) before attempting this because it WILL wipe everything from your phone.
i use amon recovery. wiped my whole phone and reinstalled the rom, even flashed others with no go. Downgraded radio = nothing, upgraded again = nothing
I have had lots of problems getting my Data to work on my EVO running on the Boost Mobile Network(A.K.A. Sprint). Still continue not to have Data on it. I assumed it was PRL Version, but was incorrect. Well, I would get the same Error Code. I managed to update PRL manually using the link below.
http://forum.xda-developers.com/showthread.php?t=898628
Still NO DATA on my HTC EVO 4G!
Still get calls & text messages, but no internet!
I got a refurb phone a couple days ago, and they were having provisioning problems then when trying to update it at store. Perhaps it's still occurring?
UPDATE:
I took it to the store yesterday. When I went to go pick it up i noticed a scuff mark on the bottom left along with the screen lifting. Went back today to get my refurb only for this one have the whole bottom lift and fiber in the rear camera and the lense. Back to the store I go and hopefully I get a new one.
UPDATE: given another refurb. This one is perfect, no issues. no more errors. also its hardware version 0002. Weird. The other was 0004. So about $37 at the store. when i called sprint I received a $50 credit along with the $37 I spent on the phone. New phone plus credit = a happy customer.
1012 error
rugedraw said:
I had this problem, too. The only thing that fixed it for me was a full wipe using ##786#. You will need the MSL code to do this. If you don't have it and you are rooted, you can get MSL reader from the market. If you are not rooted, then you need to call Sprint and sweet talk them into giving it to you. Back up all your apps/user date with Titanium (or whatever you use) before attempting this because it WILL wipe everything from your phone.
Click to expand...
Click to collapse
I have been working on my HTC EVO phone for several days trying to get my number transferred and the phone activated. I have done a factory reset called customer service, tried rooting it, everything. I got the MSL code from the previous service providers, luckily, and reset the meid imsi and everything. Finally I came across this post and it was a life saver. You providing the ##786# was what i needed to totally clear everything. It is finally activated. Thank you so much it worked!!
jjshleprock said:
The being rooted and not matter I can say is true.
Sorry I can't help with the rest.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Mám problém s "Neplatná karta SIM " píše mi to služby 4G nejsou k dispozici protože SIM/UICC je neplatné.Kontaktujte služby zákazníkům.
Nerozumím tomu porad Tě mi,prosím.