Develop Bugs

POP e-mail behaviour

I have a rogers s621 with WM6. I am getting different behaviour when I download messages from 2 different POP accounts.
On the first POP account, when I download a message (2k limit set) and then open the message and download the rest of it the original message is retained on the server. This is what I want to happen.
When I do the same thing on the 2nd POP account the message is not retained on the server.
The settings for the 2 pop accounts are the same except they have different e-mail addresses and point to different pop and smtp servers.
There is a setting to leave messages on the server, but that is only when deleting messages and I did not delete the message on the 2nd POP account. Is there another "leave message on the server" setting that controls deletion as a result of downloading that I am missing?
Any help would be appreciated.

If the settings are the same then I would assume that it is server configuration that is causing the problem.
POP3 mailboxes should behave as in the first example, messages should not be deleted until the full message has been retrieved, and then only deleted if an option to leave messages on the server is not checked.
It looks like the second server is assuming the entire message is getting downloaded when the client accesses messages and then deletes them.
Depending on who the e-mail provider is, you could talk to them but not sure how much luck you would get!
You might also consider switching to IMAP if the provider offers it, as it is far more intelligent in handling these sort of situations, as it is assumed that mail remains on the server at all times unless expressly deleted by a client.

Solved.
You were right. The issue was with my provider. They don't allow leaving messages on the server for POP accounts.
The solution to get it work the way I want is to have it as a POP account on my PC, and an IMAP account on my S621. That way when I'm on my PC the messages get downloaded and removed from the server, and when I'm out I can check them on the S621 and they will stay on the server so I can get them again the next time I'm on the PC.

Exchange: messages stuck in outbox, multiple re-sends

Another Exchange-related bug. Any ideas?
A couple of users are finding that emails they've sent from the Desire are remaining in the outbox and the recipient is getting multiple copies of the email. For example, my boss sent me a meeting invite just before the weekend and he was slightly aggrieved to have received 50 copies of my acceptance, come Monday!
I had noticed that my acceptance was stuck in the outbox and had attempted to sync many times before I just deleted the outgoing item in disgust. Well it turns out that the mail app was sending okay but not deleting once sent.
This is happening with ordinary message replies too. I have not yet discovered a common theme. Anyone else had similar problems?
This is happening with Exchange 2003 SP2.

Just bumping this back to the front page... I wonder if we could do with a sub-forum for email issues?!

Hi Rob - SouthBarn back again. I am having very similar problems. Can receive but can't send. Emails are stuck in outbox and I get multiple "cannot send" notifivations. Don't actually get the multiple sends though?
Thought I'd solved the earlier problem by deleting and re-instating the acount on the Desire, but that dodn't work this time around.
I also have Exchange Server 2003 R2. Driving me nuts! Orange UK don't seem to be able to help.
Also have intermittent data connctions problems. Have tried the Modaco APN settings but they don't seem o help with the connection. If anything its worse.

Southbarn again. Just noticed a very small discrete error messeage on the desire if you try to force a sync on the following page:
(menu button) > settings > Accounts & sync >Exchange Active Sync
If hit the "sync now" button and it fails to send an email (which is does!) there is an error message just above the "sync now" button:
"there were some socket errors while connecting to the server"
This is a clue but how to resolve...?

Sounds like a protocol error - probably another poor implementation by Google/HTC.
I'm trialing TouchDown - so far so good.

Outbox now working - why?
Wierd thing happened. I downloaded Touchdown as you had done to see if there was a way out of the problem, and lo and behold, the Exchange Active Sync app start working again - an email that had ben sitting in my outbox for days suddenly became sent. Coincidence?
Still working 24hrs later on both apps on wifi and 3G
Will continue to monitor and report.
Would like to know what is going on. Would prefer the on board app to work properly than use 3rd party.

bump - same issue here

Cyclone55 said:
bump - same issue here
Click to expand...
Click to collapse
The (non-free) Touchdown Exchange client does not have this problem. I don't know if HTC or Google is planning to fix the fault in the stock mail app any time soon.

[Q] Gmail - Unable to Delete email? It's only Archiving (to All Mail)

I've done my due diligence (searching for HOURS on end), so I know this has been discussed many times but I still have not seen any sort of solution or progress on how to fix the issue.
Here is the issue: Gmail/Google accounts in WP7, when you press the Trash-can icon to delete your email(s), it does not actually move the email to the 'Trash' folder (or how Gmail understands it, the 'Trash' label). It simply removes the 'Inbox' label but still keeps the message under 'All Mail'.
I've tried everything - set up my email account as an ActiveSync account and tried deleting, going to my Gmail (or any other of my email accounts that resides on Google Apps) account settings via the web browser and try fiddling with the Advanced IMAP options, but nothing.
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
I've heard some people, as a temporary stop-gap, to just use the "Move to Folder" and move the email message to [Gmail]\Trash, but I don't see that folder in WP7. Any ideas on this?
Any help or insight in this matter would be greatly appreciated. Thanks in advance.

There is no solution (as in setting you can change in WP7 or on google.com) that changes this behavior. The only real option is to occasionally log in to your email account on the website and purge old mail from all mail. That's what I do about once every couple of months.

Thanks for the response. That's a real bummer. Do you or anyone know if this is something Microsoft plans on fixing? Basically it just entails making the Delete/Trash Can -> Remove Inbox Label + Add Trash Label to the message.
Also, do you know how I could view the [Gmail]\Trash folder/label? When I try to browse All Folders, it doesn't show up. Any ideas?
Thanks.

Avazee said:
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
Click to expand...
Click to collapse
You should be able to change imap settings in gmail. There's a few articles I found, but they're a bit old, and I'm apparently too new of a member to link. I've gone ahead to write a few instructions.
1. Go to settings in your gmail
2. Go to the "Forwarding and POP/IMAP" tab
3. In IMAP access, under "When I mark a message in IMAP as deleted:" select "Auto-expunge off"
4. In IMAP access, under "When a message is marked as deleted and expunged from the last visible IMAP folder:" select "Move the message to the Trash" or "Immediately delete the message forever"
I'm still trying to figure out how exactly the behavior works on my own device. From my understanding, by doing this, you'll send deleted message to the trash rather than archive. It appears that you lose the "instant" server update (so you might have emails that you delete on your phone stay in your inbox as unread for a while).
**edit for further research - It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?

Thanks for the reply. I don't understand what your last part meant..the part about your edit for further research. Please clarify. Thanks.
Sent from my mwp6985 using Board Express

bver100 said:
It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?
Click to expand...
Click to collapse
This, and it's the same for IOS, not a WP7 issue.
I read numerous guides looking for a solution but there isn't one. If an email exists in another view, i.e. "All Mail" then it won't be deleted.
After using IOS and WP7 this was one of the main reasons for moving to Android. It may seem a bit extreme but I hate having email I don't need. Everything gets read and deleted.

What you say is true in a technical sense, but it misses the underlying issue. Gmail has one label, Gmail/Trash, that is special. Any email that is sent there automatically has all other labels removed. However, it is up to an email client to apply the label. For example, the Thunderbird email client on Windows does just that. If I read an email in my Inbox, and then click the Delete button, Thunderbird sends and IMAP notification to Gmail to apply the Gmail/Trash label to the message, and it is instantly gone from both my Inbox and All Mail. And the Gmail/Trash label is automatically purged after 30 days.
The problem with WP7 and iOS is that they don't (and possibly can't) send the same notification. All they currently do is notify Gmail to remove the Inbox label. And, as has already been noted, the fact that the email is still in All Mail causes it to be retained on the server.

Thanks for the info, guys. I realize and understand that the culprit is the WP7 mail client, not Gmail.
As a temporary workaround (I am seriously hoping they fix this.. you guys should visit http://windowsphone.uservoice.com/f...eting-email-in-gmail-really-delete-?ref=title to vote for adding this feature), I created a new label called "WP7 Trash". From now on, when I want to "delete" mail, I simply move to to that folder/label in the WP7 mail client, and then anytime down the road I can log into my accounts and just delete all the mail in that folder/label.
Kind of kludgy, but it's the only thing I can think of...
Let me know your thoughts.

After futzing around a bit more on the internet, i've found that some people are able to get the desired "trash button = delete" action if you add your gmail account as an Exchange account instead of as a "Google Account". I haven't tried it yet, but since it isn't dealing with Gmail's odd IMAP implementation, perhaps you will get better results.

Setting up your Gmail account as an Exchange/ActiveSync account doesn't work - I've tested it several times and nothing. I do have my accounts set up as Exchange/ActiveSync because I've heard that it uses less battery than using the "Add Google Email Account" option in WP7.
The only temp-solution I've found is the create a WP7-Trash label and move messages to that folder (for later deletion once you log into the Gmail web interface).
If anyone CAN get the Delete = Trash working on ActiveSync/Exchange setups, by all means let us know!

Gmail app delay receiving mail

Am I the only one who's disenchanted with the Gmail app on Android? I was hoping it would be better with my Nexus, but nothing has changed.
It doesn't seem like true push. If I set Gmail up as an exchange account in the mail app, it receives my e-mail and notifies me within seconds of sending a test message. The Gmail app randomly notifies me within about 15 minutes or so. Call me anal, but I like to receive my e-mail as soon as possible (sometimes it's important) and I don't see why there's a delay on the official Gmail app.
I know this has been an ongoing issue for some time with Android and my co-worker claims that he's perfectly happy just using the Gmail app, but my experience is that the Email client receives e-mail faster and that's important to me.

I've been using the gmail app for a while on 4 different devices (N1,G2,Sensation,GNex), and I've never noticed more than a couple second lag receiving emails. I have noticed something since 4.0.4 or possibly the latest gmail update. When I mark an email as read on my computer, the notification no longer clears itself on my phone. I have to manually clear it.

It can be strange, and in some cases frustrating. More often than not, my emails come really quick (as they should). There has been a few occurances where an email was delayed by several hours.
And it does seem as though the mail app works better than the gmail app for push email.
Edit: I only use the gmail app, but have used the mail app in the past.

Never had more than a 30 second delay personally.

See, my co-worker swears he doesn't notice a delay either, but I have tested it over and over. When I have notifications on for both the default e-mail client and Gmail, I will get a notification immediately from the e-mail client and nothing from Gmail. More troubling, when I open Gmail, the e-mail is not there yet. It's like it's on periodic check, instead of push.
Currently, I have notifications turned off for the Gmail app and use it to sync everything, then have Gmail set up as an exchange account and only have it pulling in e-mail (no contacts or calendar). It still seems a tad redundant, but its' the only way to ensure that I get my e-mail reliably.

I've not noticed any delay with using the app.
Sent from my Galaxy Nexus using XDA

No delays here either. I relay email from POP3 accounts to Gmail for the push functionality and it works flawlessly.

All good here too. Matches my desktop Gmail timing. Btw I love the Gmail app its the best damn email experience I've ever seen on a phone, I use it constantly.

I can't be the only one having this issue. Is it possible that no one here knows any different simply because they haven't tried it as an exchange account through the regular e-mail app? Again, I have had this issue on pretty much every Android phone I have owned. And I can duplicate it any time.
Would anyone care to add Gmail as an Exchange account through the e-mail app and then send themselves a test message? Let me know if you get it in both apps around the same time. In my case, it shows up instantly in the e-mail app and won't show up for several minutes in the Gmail app unless I push the sync button manually.

i've noticed delays too. really frustrating because i have no idea what can be done about it...

bengrulz said:
i've noticed delays too. really frustrating because i have no idea what can be done about it...
Click to expand...
Click to collapse
Nothing that I know of, because it only seems to affect a small percentage of users. I can find a few posts on the internet with other users complaining about the same issue, but most people who reply say they have no problem (just like this post). It makes me wonder if I created a completely new Gmail account and tied it to my phone, if I'd get e-mail instantly on that account.
Unfortunately, that's not an option. I've had this address for years.

How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.

RogerPodacter said:
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
Click to expand...
Click to collapse
The delay varies. Sometimes it's instant, other times it's anywhere from a 5-15 minute delay. I always get the e-mails instantly in the e-mail app when Gmail is set up as an exchange account.
The moral of the story is, it's not reliable. I can never count on getting my e-mail in a timely manner in the Gmail app.

Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.

fifarunnerr said:
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
Click to expand...
Click to collapse
I'm glad you mentioned this. I have the gmail issue (won't ever recieve push email...have to manually sync) AND I cannot sign into GTalk from my phone.
I wish I could fix.

Sorry to revive a dead thread, but was there ever a resolution to this? I'm having the exact same problem on my HTC One X (AT&T).

Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.

tibere86 said:
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
Click to expand...
Click to collapse
This occurs when I'm connected to AT&T's lte network too
Sent from my HTC One X using XDA

I am struggling with this issue as well

Me too, lately it's been brutal for me

Stock email app "Load More" feature not working

[Situation resolved, see following message...]
Recently, probably since the 5.1.1 update, but I don't remember when this first stopped working, the "Load More" feature has stopped working on the stock email app. If an email was too large to load fully, then the Load More button appears, but when I click on it the progress bar at the top animates for less than a second and then just stops with no more of the email loaded. Swiping up from the bottom of the email has the same "tries for a fraction of a second and then stops" effect.
Note that loading new emails is fine, but any emails that come in that are too large, I don't get any more of the message after the first download.
I cleared the caches on all of the variants of the stock email app in the app manager (there were 2 marked simply "Email", one for storage, one for sync, and one for compose) and rebooted the phone, but no luck.
I suppose the next step is to reset the data on those apps and recreate the account, but with several hundred emails on the server (my main computer is set to only delete messages after 3 weeks on the server so I can keep a backlog on my portable devices), I hesitate to resync them all and go through the process to delete the tons of messages I don't want any more so I'm hoping that there is a simpler solution (security certificates?).

OK, I'm not sure why this would affect it, but I synchronized my home computer with the email account (I had not done so for a couple of weeks) which invariably deleted a bunch of emails from the ISP server and now I'm able to "Load More" on some of the messages that were refusing to complete.
Perhaps it was related to a "bad email" which got unsynched from the phone when my desktop removed it from the server.
It shall remain a mystery...