Hi all, i know this is a well talked about subject as i have done numerous google/ask searches, i find an awful lot but don't really seem to get any answers, over the last week i must have read hundreds of pages so please anyone who is going to tell me to google this problem, please don't as i have until i could scream lol......anyway, this is the problem i am having......
Hubby bought the HTC desire on ORANGE but then decided he wanted an iphone4 so he gave his desire to me, i am a vodafone user, as we have teenage children and the freedom/family packs are such good value, i wanted to stay on vodafone so i got the phone unlocked with an unlock code at my local mobile fone shop...hubby had never used it as a phone, just as a gadget to mess about on so we weren't aware there was any problems.... the problems i am having are these...i can't get the phone to hold a call, if i use wmcda only mode, its slightly better and i can usually get a call out but it will drop out if i stay on the line to long, if i use gsm only then i can't get a call out at all, the phone stays silent for a few seconds and then just drops out......on both settings the signal is fluctuating like mad and often gives me a x where my signal should be, i love the phone as a gadget but at the moment im not getting much luck with it as a phone.....a few things i thought may be to blame are
could it be the way the fone shop unlocked it??
i have used the same sim card (voda) for around 4+ years, could i need a better sim???
could it be because all the settings on the phone belong to orange and arn't set up to use on voda??
i have read on a few sites where people have returned these phones only to be given another one that has the same issues where others have recieved another hand set and the problem is solved but some people say they have no call dropping/signal issues at all and love the phone....im confused, i have been looking around the site and seen peopl are using custom roms and/or debranding the phone, could that help with my issues??
if anyone can help me i would really appreciate it ...
thanks in advance
emma......ps sorry for such a long post
If your SIM is 4+ years old, I would suggest that a new one might be in order, so at the very least I'd request one if I were you.
You've not mentioned which ROM version or baseband you phone is currently using (see Menu->Settings->About Phone->Software Information). Try posting these so we can see if you are running a very early ROM and/or radio.
Regards,
Dave
P.S. Lastly, divorce hubby for being unfaithful to the Desire and buying an iPhone!
lmao he's an iphone fanatic, he has the 3g, 3gs and now the iphone4, oh and a macbook lol.. personally i love the desire but i'm having a nightmare using it as a phone, i called HTC up on friday and ups have actually just came and picked it up, i have been waiting on them, so i can't actually check anything now, i wish i had realised and put the stats of the phone in my post, they said it will take 7/10 working days to get it back and i feel lost already lol....i am hoping and praying that they can sort the problem out, i have also requested new sims from vodafone and they are on their way to me also, so if i get my phone back and i still have same issues with my sim i will try the new sim, if that doesn't work, then i guess i'll be back on here or trading it in
i think im right in thinking the rom is the software, but by radio are you referring to the FM radio or to the radio waves your phone uses??
I have an iMac and a Macbook, but I dislike the walled garden that Apple has put up around the iPhone/iPad!
When I referred to the radio, I meant the cellular radio - not the FM radio, but the point is moot now if you've sent it in for repair!
Regards,
Dave
yeah i forgot he also has the ipad, i love that like, he jailbreaks them himself so we get all the apps, better than the ipod, which he has also lol...he's a total apple nut!! once i get my device back i will check the stats an post them up here straight away......if the radio is old could that be the problem?? and do the newer ones help, i had to sign a fom to say they could erase everything and put the latest software on so im presuming they will also update the radio?? if so maybe that will correct the problem, i had looked into using a custom rom before i sent it back but i was scared that if i did that then they wouldn't repair/replace the unit also i was a little wary as the instructions seem a little complicated
.......i have since sent my desire of for repair/replacement and have contacted them today (since they have had it 3 weeks) and was told it is ready to be sent back to me and that it has had the mother board replaced...has anyone else had similar problems who had had a new mother board fitted and then the problems have stopped??? im thinking that when it comes back it will be as useless as a phone as it was when i sent it off
thanks
As far as holding calls are concerned, the Desire is bad... much worse than any iPhone I've used. That said in built up areas I never really have problems with voice, but in rural areas the reception is very poor... I struggle to make calls in my house, which was never an issue when I used Samsung phones.
3G reception is a separate issue!
Well the motherboard is basically the phones guts, so that coupled with the new rom/radio should solve your issues. I can't see them replacing the MB just for the sake of it!
Let us know how you find it afterwards. Personally, I've no bother with reception and love my desire
well i've been expecting my phone back for days and it still hasn't arrived, i was quoted 5 to 7 working days when i sent it off for repair 3 WEEKS ago, anyway when it comes back i'll see how it goes and let you all know....could it possibly have something to do wiht the fact that its an orange branded phone and im getting a code to have it unlocked to vodafone????
(which i will have to pay for again now i have a new motherboard)
Related
This seems to happen a fair bit. I have no idea if it's the phone or Orange's terrible coverage (well, not really coverage since I've got all the bars, but the network's overloaded by too many geeks like us) in Soho, but when people call me, there's a good chance they won't be able to hear me talk. If I call them back, everything works as it should.
This happened with stock Orange ROM, stock Orange ROM + OTA update and now with generic ROM.
It must be either a network or software issue since it works fine sometimes and always if I call them. It's certainly doesn't happen every time someone calls me.
Just wondering if anyone else had seen the same thing?
Not had any problems like that with mine on the Orange network, have occasional problems when talking to people on 3 but that is the 3 network causing those problems.
Before you flashed the generic ROM you should have sent the phone back and gotten a new one. Don't you think a major issue like a phone not being able to properly make PHONE CALLS might have been a huge talking point up to now? Surely the fact no one else has raised this means it was probably a hardware fault with your particular phone.
Get it replaced and hope they don't notice the flashing you've done.
Your point is of course right, but it hasn't happened ever outside of Soho and I definitely think it's software/network for that and the reasons I initially wrote.
Honestly, Orange in and around Soho has gotten to be almost unusable recently. I have to drop to GSM only a lot to be able to make/receive calls. The same is true for my friends on O2 and it's been that way ever since the smartphones started becoming more ubiquitous. I've complained to Orange and they say they're trying to improve it but they're a bit lax on the details.
It's a matter of time until it's possible to reflash the Orange ROM so if it does get worse and/or turn out to be a hardware fault, then as you say, I'll either send it back as is, or reflash to stock ROM first if poss.
This might sound daft, but I had the same thing, then I realised that it was the way I was holding the phone, I had a finger over the mic at the bottom... Embarrassing cure for me!
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
:-D Sounds crazy, but I'll check it out the next time I receive a call :-D
I have been dealing with verizon tech support on my phone a ton lately. Can they tell over the cell signal if the phone is son/soff or rooted/unrooted. I'd like to be son and 7.01 radio but incrom is tons better than unrooted
Sent from my ADR6300 using XDA Premium App
That I know of they can't, what problems are you dealing with on your phone that you need to call them? the reason I ask is because they might be rom specific problems
Well, since new on any extended network areas, data and incoming calls are fine. Calling out I get a prerecorded message saying Please reenter the 10 digit number you are trying to dial, do not hit send. Sometimes that work maybe 50/50. They warrantied the phone about 2 weeks ago, same thing. Last night on the phone they offered me a $100 trade in credit on my inc for any recertified phone.... but its droidx, droid pro, or samsung fascinate. I'm not impressed with any of em. Been tons of roms and the 7.28, 9.01. and 11.XX radio, all the same. Verizon TS from a payphone last night couldn't even see my phone on the network, but they swear theres nothing wrong. i was temptedn, but root the dtock rom so I can switch back and forth as needed.
Sorry to hear, I hope everything works out great. I guess to see if their suggestions work maybe you can try returning your phone back to stock, I don't think it would hurt.
I hope it does too, but this has been ongoing since we got the incredibles when they first came out... VERY frustrating
wow, i really wonder how much their tech department really knows, seems like they have many problems they can not figure out. my wife and i just got two dinc's through verizon about 3 months ago, mine is fine and have had zero issues, but my wife's is a whole different story.
notice hers would stop getting text and phone calls a few times a day. we would be in the middle of a conversation(text that is) and she would just stop receiving my texts, i would still get hers, and i would try and call and it would ring normally on my end and go to her voice mail. She would not be getting anything on her end, until sometime later they would all flood in at once.
well this was happening almost from day one, her phone was stock, then i rooted it and tried different roms and kernels and still same issue. well i have called verizon and talked to techs on at least 5 different occasions, and they have completely replaced her phone with a newer Dinc, yet same problem persist! it is in my opinion that the problem would have to be on their end of it,since two phones in a row are doing this, and mine on the same account in the same area does not do it. i am getting ready to call again today when my wife gets home from work, oh yea it sunday not sure if they in so maybe tomorrow. but this is ridiculousness, they just keep having me go through settings and resetting phone to factory and all that, i just can not see it being the phone at this point, but they are convinced it is.
Tech support level 2 has the network team looking at my call log. They are supposed to call me Mon. evening to let me know the results. They also offered me a hundred dollar credit on any recertified phone. I'm just not impressed with any of those phones.
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Ok, sort of decided to try a different phone. Any opinions of droid x, the fascinate, about any non htc phones would be nice. Leaning towards the X since it seems to have a huge dev base here also.
Sent from my ADR6300 using XDA Premium App
The moto phones have locked bootloaders meaning limited customization if that's an issue for you.
tony5104 said:
I have been dealing with verizon tech support on my phone a ton lately. Can they tell over the cell signal if the phone is son/soff or rooted/unrooted. I'd like to be son and 7.01 radio but incrom is tons better than unrooted
Sent from my ADR6300 using XDA Premium App
Click to expand...
Click to collapse
Having "friends" that work for VZW, I really don't think 1st level support can look and see if you are rooted or not. I do, however, think that level "3" and up support can tell. I know they have the means in place to start monitoring what phones receive updates and what phones do not update. I also don't think they are going to worry about the DIncs, but they may focus more of the newer 4G phones that have been rooted.
OK, verizon is insane. They are under the impression I'm trading in my inc under their advice for 100 bux towards another model phone at full retail price. That is SO not happening. I did find this thread http://www.howardforums.com/showthr...ne-can-help-me-reprogram-a-flashed-Incredible
last night. If that information is correct for the settings I think thats at least part of my issues. Can anyone confirm those are correct? My wife is about 800 miles from me with her inc for me to just look and see. US Cellular is sounding more and more inviting this week.
Talked to a person at home last night on craigslist. Wants to swap his 6 week old droid X for my incredible. Verizon didn't care but said it wouldn't be insurable. Assurion said sure no problem. I love consistently wrong answers
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And has anybody here had experience swapping? Besides phone condition and bad ESN anything to be on the lookout for?
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I bought my Incredible used, then sold my D2. Motorola build quality is good but I had their UI and locked bootloaders. As far as I know, when you get a used phone, you don't get the manufacturer's warranty but you should be able to insure it. Condition and ESN/MEID are the main things to look out for.
tony5104 said:
And has anybody here had experience swapping? Besides phone condition and bad ESN anything to be on the lookout for?
Sent from my ADR6300 using XDA Premium App
Click to expand...
Click to collapse
Have traded before without issue. Good luck!!
Talked to Verizon to make sure it was acceptable with them. Now they tell me if the trouble tickets are not cleared and the problem fixed by next Friday their policy is to replace my incredible with a similar value model. Some 2 week ticket policy nonsense. I really wish they could make up their collective minds. Person I'm swapping with did not mind waiting till next weekend, especially since if verizon tech support does not come through, I'll take the inc to the local stroe, swap it for a cpo one, then swap that for the droid X. I still have ZERO confidence its going to affect my problem is the sad part
well finaly my wifes phone is fixed, she is now receiving text all the time and on time.
here is the kicker, several tech support calls ago i asked the tech if changing phone mumber might work, considering they had already replace phone and problem did not go away, and i figured if it was account settings then it should effect my phone as well. so finaly i talked my wife into changing phone number, kinda of last resorte for her, well finaly she listened to me and it has almost been a week and no missed calls or texts, before it was happening seveal times a day,very very anoying!! but it is all good now.
My daughter got an incredible back in January. The first gave problem from the begining and she had to trade it for a used one. The second one has been usable with some quirks so she says. It has been dropping calls from the begining but recently she says it has gotten worse and was going to take it in this week so get help.
She lives in another state for college but is home this week. I was thinking about upgrading the radio. It has 7.28 installed. I have been reading this forum trying to get up to speed on this phone but I hate to do too much as she isn't tech savvy at all, and she lives out of state.
I was thinking of upgrading the radio to see if that would cure the problem. I searched and didn't find anything about dropped calls. I was thinking about upgrading the radio and putting on sky raider hoping to fix some of the other quirks, but I hate to since she lives out of state. I won't be able to take back to stock if the phone gives out completely and she has to take it in.
Anyone have similar problems with this phone? opinions?
Hi, I have a few questions I hope you can help me with?
My wife has a galaxy nexus, stock and unrooted. It is only around 6 weeks old and last week it started crashing, turning off then getting stuck in a boot loop just displaying the starting colours. I understand this is a known problem, she has software version 4.0.2 and it says her phone is up to date.
I "fixed" her phone once with a factory reset however this time she is away with work till Friday and now has no use of her phone or contractual minuets or data ect.
To make things worst she was planning on using the sat nav and wireless tethering to her laptop. It is the second time this has happened and she has lost all faith in her phone. She can maybe upgrade the software by downloading the 4.0.4 software but she/I don't see why she should have too. She just wants a phones that does what it says on the tin without needing to mod or mess around with it.
My questions are...
Is this problem enough for her to exchange the phone for another phone all together, she fancies a One X. Has anyone here managed to exchange the phone for this reason?
If not will updating the software to 4.0.4 fix the issue for sure? She really needs a reliable phone. Maybe it will be best to send it back under the warranty but we are afraid she will get another GNex with the same issue.
Any advice will be much appreciated
Sorry for the long post and thanks for reading,
Oliver
I would just try updating it and then wipe it. If that doesn't fix the issue it's most likely a hardware issue and I would warranty the phone.
Sent from my Galaxy Nexus using xda premium
Hey there,
Well first I would suggest calming down and not reverting to hardware issues just yet, Bootloops are pretty common, especially when using phones which were meant for the (a bit) more advanced user, it's advantage is also it's flaw, being a modding monster that it is..
And this is by no means a flame - but I wouldn't want my wife to have a GN for that exact same reason, yes - she knows about flashing roms and stuff, but she needs a reliable phone, that will work and do what she needs it to do and nothing more, as opposed to me, I like to mess around a bit with my phones (also not that much, I plan to stay stock with my GN).
To your question, I don't have any experience with RMA's but it maybe worth a try.
You also mentioned she fancies the one-x.. that means she wasn't really keen on buying the GN in the first place (I believe).. and also - and don't take this the wrong way - I think she\you don't really know what the GN is all about, this isn't a phone for everybody, I mean - it is, but it's a shame to see it fall into hands that do not appreciate it for what it is, think of it as a nice new Ferrari, sure - it'll get your wife to work But she is not going to the Nurborgring to time her laps with it.. she'll complain that once in a while the clutch is too sensitive and that she cannot count on the car to take her to work every day, and that she really fancies the new Volkswagen beetle... you get my drift
Also - I believe that flashing to the 4.0.4 will sort the bootloops, which usually has everything to do with the kenrel.
Best of luck!
p.s. All of the above is said in a humoristic way!
omricn said:
Hey there,
Well first I would suggest calming down and not reverting to hardware issues just yet, Bootloops are pretty common, especially when using phones which were meant for the (a bit) more advanced user, it's advantage is also it's flaw, being a modding monster that it is..
And this is by no means a flame - but I wouldn't want my wife to have a GN for that exact same reason, yes - she knows about flashing roms and stuff, but she needs a reliable phone, that will work and do what she needs it to do and nothing more, as opposed to me, I like to mess around a bit with my phones (also not that much, I plan to stay stock with my GN).
To your question, I don't have any experience with RMA's but it maybe worth a try.
You also mentioned she fancies the one-x.. that means she wasn't really keen on buying the GN in the first place (I believe).. and also - and don't take this the wrong way - I think she\you don't really know what the GN is all about, this isn't a phone for everybody, I mean - it is, but it's a shame to see it fall into hands that do not appreciate it for what it is, think of it as a nice new Ferrari, sure - it'll get your wife to work But she is not going to the Nurborgring to time her laps with it.. she'll complain that once in a while the clutch is too sensitive and that she cannot count on the car to take her to work every day, and that she really fancies the new Volkswagen beetle... you get my drift
Also - I believe that flashing to the 4.0.4 will sort the bootloops, which usually has everything to do with the kenrel.
Best of luck!
p.s. All of the above is said in a humoristic way!
Click to expand...
Click to collapse
Thanks for your post.
My wife wanted to upgrade her htc desire to a faster phone with bigger screen, she loves android and Google products and the Google nexus seemed like the best choice at the time (b4 the one X was released) she loved the phone till now.
The phone has twice randomly gone into a boot loop and twice we managed to get it working again both times within the week. This has caused her to lose faith in the phone. I guess the update should fix the issue but it doesn't seem to be available on her phone just yet.
A basic phone would not be enough 4 my wife, as I said in my first post she uses it to connect her laptop to the Internet and as a satnav. Also she watches youtube videos (720p screen is handy here) and for facebook.
We never had any such issues with our desires. When my wife returns home we will update her phone via pc if it doesn't void warranty (I'm sure it won't ) and hopefully the issue will be fixed for good.
Sent from my HTC One X using xda premium
Sounds like our wives can get along my wify loves her htc desire hd! and to be honest, in my opinion in many ways it's much better than the sensation I had (stock).
And by what you described, if I was your wife (lol ) I'd also go for the GN.. I trust you know how to upgrade to 4.0.4, if you need any help just say so and I'll be more than happy to help
Also - from what I know upgrading will not void you warranty, you can simply lock the bootloader once you're done upgrading if you wish.
I really wish the bootloops will stop and that you wife will continue to enjoy her GN!
Hi again
I unlocked, rooted and installed Android Revelution HD 3.0.0 (based on 4.0.4) by mike1986 on her phone.
She is happy with her phone again.
Now it's rooted she likes the extra apps she can now install like AdFree.
I have a quick noob question though..
After installing the new rom her phone it said their is an update available. I understand that she should NOT accept over the air updates now she has a custom rom, and is that right?
Cheers, Oliver
Sent from my HTC One X using xda premium
Hey Oliver, sorry.. seems I didn't get subscription notifications on your reply...
anyway, she "can" download the update, but it will not install, it will simply give an error upon installation, the reason is the original files that the update needs to update are not there anymore, or they are but have changed, so it will just give an installation error.. that's the only downside to having a custom rom. me personally - I like mine stock at the moment
Just a quick update, I rooted, s- offed and install Arhd rom on my wife's gnex.
She says her phone is running faster/smoother than ever and has not restarted since. It's running great and she is happy again
Sent from my HTC One X using xda premium
So after trying endless combo of radios/roms/sim cards etc I finally gave in and called for a replacement device to be sent to me, VZW was friendly and kind, i was hesitant because i heard ppl having to get 3-5 replacements before find a phone without the radio issue, and not having any weird banding in the screens. Luckily my first replacement phone has no radio issues, Screen is perfect radios do not drop and come back every 5 mins (I was losing both voice and data randomly) In fact i ran no signal alert, and the log is empty!!!
so dont bother with all the fuss, I think i got a good device because samsung/vzw know there was a bad batch and is weeding them out, Get your replacement device because its a hardware error.
Samsung Galaxy Nexus
hardware version 9
build date Jan 24th 2012
4.0.4 IMM76K Radios and Bootloader
BAMF Paradigm v1.25
I am in the same boat here. I actually called Verizon and the guy told me to go to the store and replace the sim card. I did this and it did help a little bit but I am still getting drops when on 4g. I am going to try new radios next before I call Verizon again to get a replacement. I am glad to hear it worked out great for you cause I am afraid of getting a bad one.
Sent from my Kindle Fire using XDA
IMHO, I wouldn't even bother with flashing different radios. I tried every combo I could find. None of which really did anything. And, really, did you shell out a bunch of your hard earned money for a device that needs fixed the moment you take it out of the package?
My first gnex wouldn't stay connected (3g or 4g) for more than a minute or two at a time. When I took it back, the associate and the manager both denied ever hearing if the problem. Then, it happened while the associate was using it. First, they offered to replace the sim card (almost useless). While they were setting up the new sim, another customer came in and started discussing the same issue with the manager. He immediately started in on the same story about never hearing about the issue before. I couldn't stop laughing! I grabbed the display phone (also defective), and said very loudly, "looks like you're 3 for 3 today. This ones junk too."
While the manager never admitted to knowing about the issue, he abruptly turned to the sales associate and told him to replace both phones. They hadn't even booted my phone with the new sim.
My new friend was happy with the first replacement.
They had to go through two more before I got mine.
After all of this, I really feel that the only way to fix the problem is to replace the phone.
Sent from my Galaxy Nexus using xda premium
I'd sure like to know what the solution is and why it is taking so long for there to be an update for the Verizon version of this phone.