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I've spent a long time with smartphones but I've never had an OTA ROM update before and thought it might be useful if those in the know could give us an idea of what to expect.
I assume that as with wired ROM updates of yore I should expect to be in a hard reset situation post update - all content, data, apps etc will need reinstalling - is this correct?
If so will I have to set the phone up from scratch again (with my gmail account details etc) reinstall all my apps one by one from the Market, resync all my data and painstakingly set up all my home screens / scenes by hand etc?
Or is it not as bad as all that / is there a smarter way to prepare for this?
Well I'm not personally sure on how Android updates work (I personally think it probably does 'hard reset'), but I know that if you have HTCs backup feature running, it saves all your important stuff - Scenes, wifi info, bookmarks, text messages, gmail info etc.
Hope that helps.
Well if that works it helps but would rather have a belt and braces ready in case it doesn't..
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Mark One said:
Well if that works it helps but would rather have a belt and braces ready in case it doesn't..
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Fair enough lol. Well I think you can sync to the PC for your Outlook stuff, but there are also apps in the Market that do what you are looking for, but I have no idea what they're called, or which one to choose, sorry.
All, a few weeks ago an update come down that killed the Wifi on unbranded T-Mobile and Orange UK phones. The T-Mobile fix was simple enough but the Orange phones got SIM locked and needed unlocking, sometimes at a cost.
What steps should we take when this update comes? Is there a way to get my unbranded T-Mobile Desire back to it's T-Mobile ROM?
I would take the advise given by the iphone dev-team, which is to old off on the official update until the devs have looked and ensured it won't cause problems. If there is an official OTA, it will be a matter of hours before the dev get their hands on it and release a custom version, that will not cause issues with return your phone to branded/network locked. Pacience is a virtue
If you want to return to stock and don't mind being locked, there is a guide in the dev forum for returning your phone to stock.
with regards to backup I would recommend titanium backup, it's great for backing up all settings and apps.
Since my phone is rooted, what ROM should I use to get OTA update?
Or I will need to switch back to stock ROM to get it?
I dont imagine your settings to be lost, i would imagine, system update, reboot and its version 2.2 but like with most roms etc a hard reset recommended? obviously backing up your settings is advised like with all updates
benko286 said:
Since my phone is rooted, what ROM should I use to get OTA update?
Or I will need to switch back to stock ROM to get it?
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I would assume when you flash the OTA ROM it will return your phone to stock and remove root. You be better off holding off for a day or so to let the dev's do there thang.
So - seems we've established that the OTA update will reset everything on the device.
DPK suggests that the HTC backup feature will restore everything - can anyone confirm that this includes:
Apps
Scenes / Homescreen layouts
Accounts - core Google account / Gmail accounts / POP3 accounts
Network configuration - O2 / Voda settings etc
WiFi settings - access details for all the hotspots I have signed on to
Data - email / contacts / calendar etc
It's taken a couple of months for me to get the Desire exactly how I want it and all works well so I'm not convinced I'm even going to want to update - but if I do / it is thrust upon me it would be good to know how Android manages this process.
If anyone has any "from experience" answers ....
I have My Backup Pro installed but in the WM world it was never a good idea to use backed up apps - a full reinstall was best practice. Not sure if this applies to android.
Quite surprised that everyone seems happy to just suck it and see though - the move to Android does seem to require a degree of "abandon all control" that I wasn't expecting ....
Mark One said:
So - seems we've established that the OTA update will reset everything on the device.
DPK suggests that the HTC backup feature will restore everything - can anyone confirm that this includes:
Apps
Scenes / Homescreen layouts
Accounts - core Google account / Gmail accounts / POP3 accounts
Network configuration - O2 / Voda settings etc
WiFi settings - access details for all the hotspots I have signed on to
Data - email / contacts / calendar etc
It's taken a couple of months for me to get the Desire exactly how I want it and all works well so I'm not convinced I'm even going to want to update - but if I do / it is thrust upon me it would be good to know how Android manages this process.
If anyone has any "from experience" answers ....
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Click to collapse
The HTC backup feature is pretty rubbish, it will only backup your user data, IE bookmarks, SMS, contact, network settings, wifi settings etc..
It doesn't backup you applications, sense homescreen layout (you don't even have access to your saved layout, which really defeats the object of that feature), mail accounts.
For application backup titanium is brilliant, though settings aren't always portable between different ROM due to the changes that entail in a new build.
This is the same for most phone OTA updates, I've had them in the past and it will cause problems with existing software.
Hope this advise is helpful.
doesn't astro backup your apps and other stuff?
Thanks koolaid, so as i suspected its back to square 1. Real bummer about scenes though.
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Since I received the Froyo OTA on my desire, I noticed that the backup is no more executed..Anyone noticed this?
The file on the sdcard/backup/HTC Desire are old of 3 days ago.. Are the backup files in any other location? How I can know if the backup is correctly exectuted now?
Could someone help me to understand this?
PS. Sorry for my english
Just to be clear..If I search Privacy I can see that the automatic backup option is flagged..So the backup should be executed or I'm wrong?
No one have this problem????
I do have exactly the same problem. Noticed this when I upgraded to the first froyo version, even the original htc betas.
No backup is done in the background, thus no restore option when upgrading the rom.
This scary me..Why the backup is not done anymore? Someone with others froyo rom have this?
200 people read this..and no one answer..hmm
Just found out this the hard way after doing a hard reset. All SMSs lost, all installed apps lost, all settings lost etc.
Even though HTC has led me to believe all my data would be preserved in their help and resource area:
"Your phone backs up the following types of data and settings whenever there are new additions or changes:
* Text and multimedia messages
* Settings in the Messages application
* Web bookmarks..."
As far as I can tell, my phone behaves exactly like OPs. There is a backup on the SD, but the last update to it was when I applied the official OTA update (which was stupid, since I was planning on rooting).
I too can search privacy to find the backup settings, which looks enabled.
I have read somewhere that on froyo, the backup is made automatically to googles cloud and not on the card. Not sure how to control this.
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I've lost all privacy options from the settings menu. Any ideas?
Sent from my HTC Desire using XDA App
This worries me too...
Did someone asked to HTC for info?
How with Froyo on the Nexus One? No backup on sd card executed too?
C'mon folks this is a pretty big issue... any ideas?
If you go to settings, search, searchable items and ensure phone settings is ticked then you can hit the search key and search for privacy. This leads you to the phone's privacy settings. Mine still shows the back up settings active, but I don't know how it works.
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Yeah... I had that setting active also when i searched for privacy, didn't do anything though. Did the hard reset just to find out that there is no way to get your data back, not from the sd-card nor from google's cloud. Interesting that froyo was ment to improve the backup situation and htc's implementation destroys it totally. Same with the browser, i'm almost missing my 1st gen iPod touch browser.
Cmmts said:
Yeah... I had that setting active also when i searched for privacy, didn't do anything though. Did the hard reset just to find out that there is no way to get your data back, not from the sd-card nor from google's cloud. Interesting that froyo was ment to improve the backup situation and htc's implementation destroys it totally. Same with the browser, i'm almost missing my 1st gen iPod touch browser.
Click to expand...
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Setting plug ins to on demand in browser settings removes any slow scrolling etc.
adesonic said:
Setting plug ins to on demand in browser settings removes any slow scrolling etc.
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Click to collapse
Didn't work for me, and there are a lot of people like me... Htc needs to address this asap.
mroek said:
As far as I can tell, my phone behaves exactly like OPs. There is a backup on the SD, but the last update to it was when I applied the official OTA update (which was stupid, since I was planning on rooting).
I too can search privacy to find the backup settings, which looks enabled.
Click to expand...
Click to collapse
That HTC backup wouldn't allow you to return to your older firmware, if that's what you meant.
Probably misunderstood ya.
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Cmmts said:
Just found out this the hard way after doing a hard reset. All SMSs lost, all installed apps lost, all settings lost etc.
Even though HTC has led me to believe all my data would be preserved in their help and resource area:
"Your phone backs up the following types of data and settings whenever there are new additions or changes:
* Text and multimedia messages
* Settings in the Messages application
* Web bookmarks..."
Click to expand...
Click to collapse
When you do a hard reset its stated quite clearly that you loose all your data, including the backups. What you quote from HTC is the fact your stuff gets backupped when there is an update etc.
Factory reset is a.. well.. factory reset
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RaptorRVL said:
When you do a hard reset its stated quite clearly that you loose all your data, including the backups. What you quote from HTC is the fact your stuff gets backupped when there is an update etc.
Factory reset is a.. well.. factory reset
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Can't you restore your data like contacts / sms / mms etc from the sd card after a hard reset?
So I tried searching beforehand but I didn't find anything really, so forgive me if it has been asked already.
The initial sync that the device does when you're first setting it up (like from installing a new Rom) syncs with your provided gmail account and starts installing all the apps you had up till the last data connection before wipe.
I'm curious if I can start this sync again without a data wipe/factory reset. Thing is, some of the apps simply failed in downloading, and would continue if restarted. I rebooted the phone before all of 'em were finished and would have to manually fetch them all over.
Now I know and have titanium and all the wonderfullness, but the sync is just preffered for me, and data by titanium. So is this possible? Is it so common I completely missed it? Or do I simply have to do a data wipe once more... Thanks for any and all replies.
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Firstly, you are going to get flamed for posting this in the Development section, rather than the Q&A section.
Secondly, as far as I know, the initial sync is a one-time only operation. I do not know of any way to force the system to sync again, barring wiping everything.
If you've linked your device on the Market website, all your apps should show as installed on there under your account/profile area. From here, you should be able to install them again despite it saying it already is installed because once you click the install button, it will check your phone again to see if it is already on there. I had to do this myself and it saved me quite a bit of time.
This video HERE will help you with your problem.
Thanks for the info Nightmare. And yes, the video is all important, ill admit to not knowing everything there is to know about my device and its available services, thanks for the replies.
And mods can close/delete this, clicked through wrong favs in the app, sorry for the miss section, just realized, lol.
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I have had and returned 3 dinc2's and everyone of them will uninstall a random app or two after a week. Today my gmail app went and now I have no market access. I am sick of doing factory reset after reset. Is there any way this can be fixed?
I have a feeling this is user error...
are you sure you're not just hiding the apps in the launcher? this can be done in sense based roms.
When you head into settings/applications is the app still listed in there?
Yes it is. When I try to open gmail or market the screen goes white for a few seconds then right back to the home screen.
pieman13 said:
Yes it is. When I try to open gmail or market the screen goes white for a few seconds then right back to the home screen.
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Click to collapse
Could be a conflict with another unrelated app that you have installed on all 3 of them. Just an idea.
Been reading about this happening to a ton of other people since the gingerbread update.
pieman13 said:
Been reading about this happening to a ton of other people since the gingerbread update.
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Click to collapse
Yeah its a know issue Verizon is pushing a new update soon
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thanks knipp. Anywhere I can view or keep an eye out for this information?
Had the same problem, I know this sounds weird but go to settings> applications> manage applications>all, then go to contacts storage..go ahead and clear everything and then try to sync again. Its not necessarily a problem with the phone, its a problem with sync thats why you cant access gmail or your market.
I just lost the use of the clock app.must be the same issue.
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I only heard and had the clock widget problem but fixed it so far with a factory reset. I contacted HTC when it happened and they said the GB update shouldn't have affect it. So i'm getting mixed views on what is going on.
I lost my dialer at one point.. had to factory reset to get it back. Annoying to say the least. Hope its fixed soon, or root for GB comes.. either will satisfy me.
also having this issue... can't pinpoint what's causing it - definitely a headache when it renders the phone itself inoperable and all you can do is factory reset it... I've tweeted to HTC, emailed their support, and posted on their support forums. Hopefully what knipp said is true...
Also lost clock and dialer. Did factory reset. Everything ok for1 week. Lost clock again. Waiting for dialer to crap out again. When it does gonna return to Verizon for something else. Maybe Thunderbolt. LTE was turned on 2 weeks ago.
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pieman13 said:
thanks knipp. Anywhere I can view or keep an eye out for this information?
Click to expand...
Click to collapse
No sadly I don't. I just ran across it reading the forums. Allot of people have seen it happen
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If you are rooted you can fix the clock issue by unfreezing it in the free version of titanium backup. For some reason, if you install an app that interacts with the clock, it freezes itself.
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HTC's instructions to fix the issue... may or may not be helpful - and I'm waiting on a 2nd reply as to whether or not this is something they're trying to fix/patch:
ANDROID – DUAL PROCESS ERROR ISSUE AFTER SOFTWARE UPGRADE
The first process error involving the core programming, you might consider clearing your Contacts Storage on your device. If you do not have your Contacts list backed up anywhere, you should consider sending a copy to your memory card.
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Backing up your contacts to the storage card
1. From the Home screen, tap APPLICATION LAUNCHER BUTTON > People.
2. Press MENU > tap Import/Export > Export to SD card.
3. Select an account or type of contacts to export > tap OK.
When you get your Contacts list saved to your memory card, you can forward a copy using a .VCF or Vcard to your Gmail account. After you have your Contacts saved, you can proceed with the troubleshooting steps (PROCESS.COM.ANDROID.ACORE).
1. Turn off synchronization
2. Back up your Contacts to the memory card then to Gmail if you would like.
3. Press Home > Menu > Settings > Applications > Manage Applications
4. Scroll down to Contacts Storage application in "Manage applications"
5. Tap on Clear cache then Clear data (ATTENTION! ALL CONTACTS DATA ON PHONE WILL BE LOST!)
6. Turn on sync again.
When the screen opens up, you will come to the Application Information screen. You will find several selections on this screen but you are looking for clear cache. If the button is green, you should tap on the button. After the cache is cleared, you should tap on clear data and there should be a confirmation window afterwards. You tap on OK to confirm and this step should clear the data in the Contact Storage application only. After your screen comes back up, you need to soft reset your device.
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Changing General Sync settings
1. Press HOME > MENU > tap Settings > Accounts & Sync.
2. Select or clear the following:
§ Background data -> If this is selected, applications can send and receive online account information even if you are not currently using them.
§ Auto-sync -> If this is selected, applications can use the sync schedule defined in the account settings. If this is cleared, you will need to sync accounts manually.
Synchronizing an account manually
1. Press HOME > MENU > tap Settings > Accounts & sync.
2. Tap the account that you want to sync.
3. Tap Sync now.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
GOOGLE APPLICATION ISSUES
If you are still experiencing issues with your Google Applications, I suggest you consider clearing the data in this application through the Manage Applications screen.
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1. Press Home > Menu > Settings > Applications > Manage Applications
2. Clear data from the Google Apps application in "Manage applications"
When your device screen comes back up, you should complete another soft reset. If there is still no resolution, you should attempt another factory reset but try the steps using the hardware keys instead.
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Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
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1. Remove the battery, wait for a few seconds, then reinsert the battery.
2. Press and hold the VOLUME DOWN button, and then briefly press the POWER/LOCK button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER/LOCK button.
Just received a follow up:
"Dear jntdroid,
I appreciate you sending another email after attempting the troubleshooting steps from the previous reply. I do not have any information about this being an issue but you are correct that there are a number of blog sites with a number of threads concerning this subject. We have found that the process error is usually affiliated with a third party application interfering with some core programming within the device.
Unfortunately, I do not have any information about an update but if Verizon is working on something, you should receive a notification on your Android device when the update is available on the server.
If you need any further assistance, you are welcome to send another inquiry through the HTC website by going through the Support page then tapping ‘send us an email’. You should input all the necessary information requested on the page."
To the OP, or others with this issue, were you by any chance messing with any of these custom skins when the problem occurred?
See here... they might be the problem.
Yes. I have several of them loaded.
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Just uninstalled Xperanced Arc to see what happens. Clock came back imediatly after. Seems to definitely be the problem. Sad thing is I really liked that one but I've been using Black Expresso for a while. Still have it installed and running. Still have clock. Hopefully it's just the Xperianced Arc. I'll report back if I have any other issues. I have several different ones installed. Thanks for the info. I've been missing my timer.
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Hi guys !
Two days ago my DHD could not access GMAIL and apps such as Google talk and android store. I've tried every thing but nothing helps, still can not get access to my Gmail.
It tells me that there is a sync problem.
I tried to erase the gmail app and clear the cash but it didn't help.
I've tried "factory data reset" and it didn't work either...
I even tried to open a new Gmail account and when i tried to get in i got a message : "Can't establish a reliable data connection to the server".
"This could be a temporary problem or your phone may not be provisioned for data services."
Please help me !!!!!!
Have you checked with who your operator is? I know you wouldn't want it this way, but can you access it through wifi? Through internet via computer?
Are you sure your background data is enabled?.. cleared caches?
These are very basic questions, but maybe one of them could help.. if not I hope your problem is sorted as soon as possible for you
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I did all you asked and nothing helps...
I can't even get trough the explorer to the gmail.com site, it won't open up.
Other sites works properly.
Try turning background data off, restart your phone and enable after restart... there's been times where because of the battery saver option.. it turns your backdata off, but doesn't turn it back on.. but it turns the toggle on.. Google market needs background data..
Only other thing I suggest, is root your phone.. and get a custom ROM, it might be something in your system which is corrupt, that a factory reset isn't solving!
I'm sorry I can't help more
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Ok I searched for you, and the solution could be to go into your YouTube application, go to Settings > Add gmail account and re-enter your gmail settings..
If that doesn't help, could maybe try for more solutions here;
http://www.google.com/m?q=can't+est...pell=1&ei=tJKbTsClMoOK8APg_gE&ved=0CAcQvwUoAA
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Thanks for your help !!!
Eventually i tried everything and nothing really helped so i called my provider and asked them to do a reset and it solved the problem...