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Not sure when and with what ROM this started happening but my signal drops to 1x really frequently. 3G is always going in and out. Any ideas or fixes? Has this been discussed somewhere before? On train ride in to work so haven't searched threads yet! I flashed synergy a few days ago coming from mikg and before that gingerale..and before that cyanogen! It seems like I've had the problem since moving back to sense from cyanogen about a month/month and a half ago.
Sent from my PC36100 using XDA App
Where are you located? Have you had speed related issues?
Sprint has been having issues related to the overloading of towers with the excessive growth of data usage [with the boom of the Evo]
Towers are set to send some phones to 1x when 3g usage is high in order to alleviate speed issues for all.
That could explain your issues.
mattykinsx said:
Where are you located? Have you had speed related issues?
Sprint has been having issues related to the overloading of towers with the excessive growth of data usage [with the boom of the Evo]
Towers are set to send some phones to 1x when 3g usage is high in order to alleviate speed issues for all.
That could explain your issues.
Click to expand...
Click to collapse
I live in the northwest suburbs outside of downtown Chicago. I work and commute to the city and I experience it the whole ride to and from home. I will be sitting at my desk and randomly go from full 3G to 1x. At home in the suburbs, my signal is terrible in my house already but I do get dropped to 1x as well. Don't really notice any speed changes besides the normal slowdowns from what I am assuming is the congestion.
That sounds like a horrible way to fix their congestion issues! Is this something they just started doing? Like I said in the first post, everything functioned perfect up until a month or two ago. Also, would they apply that to an area as big as Chicago out the suburbs?
ripalsanghani said:
I live in the northwest suburbs outside of downtown Chicago. I work and commute to the city and I experience it the whole ride to and from home. I will be sitting at my desk and randomly go from full 3G to 1x. At home in the suburbs, my signal is terrible in my house already but I do get dropped to 1x as well. Don't really notice any speed changes besides the normal slowdowns from what I am assuming is the congestion.
That sounds like a horrible way to fix their congestion issues! Is this something they just started doing? Like I said in the first post, everything functioned perfect up until a month or two ago.
Click to expand...
Click to collapse
It's not a fix, it's just a way to alleviate some congestion while they work on redoing the towers.
I'm not saying this is what's happening to you but it's likely.
You can try to have the phone reactivate itself. [If I recall correctly that function is in ##yourmsl#]
You can get your MSL here.
You can also try to update your PRL and then Data profile.
Same thing here. I've complained to Sprint several times so now they want me to bring my phone in to be checked so I need to unroot. Ugh
mattykinsx said:
It's not a fix, it's just a way to alleviate some congestion while they work on redoing the towers.
I'm not saying this is what's happening to you but it's likely.
You can try to have the phone reactivate itself. [If I recall correctly that function is in ##yourmsl#]
You can get your MSL here.
You can also try to update your PRL and then Data profile.
Click to expand...
Click to collapse
Thanks for the info. I will give it a shot. I did update my PRL and profile in that order but didn't seem to help. If nothing helps maybe I'll have to get this bad boy replaced or something.
ripalsanghani said:
Thanks for the info. I will give it a shot. I did update my PRL and profile in that order but didn't seem to help. If nothing helps maybe I'll have to get this bad boy replaced or something.
Click to expand...
Click to collapse
Also, and before you ask there is no logical reasoning for this and even the very knowledgeable technician that recommended it hasn't figured out why it would do anything, you can try going to ##3282# and clicking "view" and then clicking on EVDO and then backing out and trying the internet.
They don't know why that would do anything and no it doesn't make any sense...but that's exactly why I refuse to go into anything related to working on computers...for being logical they aren't logical...at all.
By the way, doesn't hurt to keep your radios updated.
Best of luck.
mattykinsx said:
Also, and before you ask there is no logical reasoning for this and even the very knowledgeable technician that recommended it hasn't figured out why it would do anything, you can try going to ##3282# and clicking "view" and then clicking on EVDO and then backing out and trying the internet.
They don't know why that would do anything and no it doesn't make any sense...but that's exactly why I refuse to go into anything related to working on computers...for being logical they aren't logical...at all.
By the way, doesn't hurt to keep your radios updated.
Best of luck.
Click to expand...
Click to collapse
Haha, I am actually in IT so I know exactly what you mean. I will try that out as well. And my radios were updated and I was actually considering rolling back to see if that caused any issues for me.
Let me correct myself, sorry I never run Sense, it's ##786# then you hit menu and hit reset.
You need to have your MSL. Also, please note that this will erase your /data and you will lose all personal information.
Furthermore, be sure to cancel when it tries to do a check for firmware update.
This honestly may be more trouble than it worth though.
Thanks, yeah I found the reset option in another thread. I reset, hit the prl update, cancelled the firmware check and will run this around town for the day see if I get 1x. I'll post back here later today. thanks again for the help!
Well used for most of the day and so far so good. Saw it go down 1x once on train compared to everytime I unlocked the phone. Let's hope this isn't temporary . Ill post again after the weekend to test around the suburbs and state to state during a trip to toronto. Thanks again!
Oh and speed still sucks but that's a sprint issue obviously.
Sent from my PC36100 using XDA App
ripalsanghani said:
Oh and speed still sucks but that's a sprint issue obviously.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yeah it is.
ripalsanghani said:
Not sure when and with what ROM this started happening but my signal drops to 1x really frequently. 3G is always going in and out. Any ideas or fixes? Has this been discussed somewhere before? On train ride in to work so haven't searched threads yet! I flashed synergy a few days ago coming from mikg and before that gingerale..and before that cyanogen! It seems like I've had the problem since moving back to sense from cyanogen about a month/month and a half ago.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I had the same problem a month ago. It's the phone. I tried many different combination of radios and roms but no help. Ended up exchanging it. When you bring in the phone just use the android browser to load a heavy graphic webpage which should take forever in 1x mode.
So, I finally hit my first problem, and I think I have T-Mobile to blame. A couple of days ago, TMo had massive issues here in Miami. The phones were reading you had full 3G signal, but the moment you even tapped on the phones, the signal dropped and died for about an hour at a time. Ever since then, none of my livetiles which use background agents as opposed to push have updated (with the exception of WeatherLive, but the backside won't update). I can tell when this began happening because of the last timestamp stuck on the tile. I've tried everything from uninstalling, to killing the tasks in the settings or app, everything. Won't update over WiFi either. I really don't want to experiment here and hard reset, so have any of you had your non-push tiles
Sent from my HD7 using Board Express
Stop working? Sorry, board express sucks tremendously.
Sent from my HD7 using Board Express
Might sound obvious but you have tried a restart?
brummiesteven said:
Might sound obvious but you have tried a restart?
Click to expand...
Click to collapse
Multiple restarts, battery pulls, I've turned every connection on and off, uninstalled and reinstalled every app, forced off the agents in settings and turned them back on, turned them off/on from within the app, etc...
I'm 99.9% positive that the issue T-Mobile had caused this, I mean, it was bad. It caused my girlfriend's myTouch4G to run out of battery in an hour and 45 minutes.... I'm assuming because it was probably hammering to get a signal. I'm pretty sure we have other Miami users here who can tell you how bad it was. But, now NONE will update, unless the app updates when I open it, and it's really, really starting to piss me off.
FiyaFleye said:
Multiple restarts, battery pulls, I've turned every connection on and off, uninstalled and reinstalled every app, forced off the agents in settings and turned them back on, turned them off/on from within the app, etc...
I'm 99.9% positive that the issue T-Mobile had caused this, I mean, it was bad. It caused my girlfriend's myTouch4G to run out of battery in an hour and 45 minutes.... I'm assuming because it was probably hammering to get a signal. I'm pretty sure we have other Miami users here who can tell you how bad it was. But, now NONE will update, unless the app updates when I open it, and it's really, really starting to piss me off.
Click to expand...
Click to collapse
Could mean there's still an outage in your are? I recently had a tower problem for two months and who knows how much longer had I not noticed the drop in data speeds. Anyways, during that time when it was dropping in between EVDO and 1X, certain apps of mine wouldn't update because it'd take forever to pull the data or it'd time out.
So while call wise you're okay, data wise you might be outta luck? I'd call T-Mo and ask.
Something went wrong because everyone calling me went straight to voicemail....
It sounds like something during the network outage may have caused your registry to become corrupted (although I'm at a loss to say how that could happen). I'm afraid you may have to do a hard reset.
ScottSUmmers said:
Could mean there's still an outage in your are? I recently had a tower problem for two months and who knows how much longer had I not noticed the drop in data speeds. Anyways, during that time when it was dropping in between EVDO and 1X, certain apps of mine wouldn't update because it'd take forever to pull the data or it'd time out.
So while call wise you're okay, data wise you might be outta luck? I'd call T-Mo and ask.
Click to expand...
Click to collapse
I thought about that, but I left the phone connected to WiFi for a total of ten hours, and none of them updated. And the tiles (like 4th & Mayor) which update through push are working, which is driving me INSANE lol.
RoboDad said:
It sounds like something during the network outage may have caused your registry to become corrupted (although I'm at a loss to say how that could happen). I'm afraid you may have to do a hard reset.
Click to expand...
Click to collapse
Yeah, that's really the main thing I'm trying to figure out, too. If I could somehow figure out what caused it, maybe we can prevent this in the future. My only guess is they somehow got jammed up due to the confusion. The phone literally acted as though it had full signal, until I physically did something that required signal (make a call, send a text, get online) and then it would drop out immediately. It wasn't only me. My office has a Vibrant, iPhone 4, and my HD7 on the T-Mobile network, and all three acted the same that day. It was horrible, I almost walked to AT&T and switched over, it was THAT bad, lol. A part of me is hoping they magically start working, because a hard reset at this point would be a *****. On the plus side, it would probably fix my Visual Voicemail issue -.-
It looks like it's definitely screwed, front of tiles are updating, backs aren't
Sent from my HD7 using Board Express
FiyaFleye said:
It looks like it's definitely screwed, front of tiles are updating, backs aren't
Sent from my HD7 using Board Express
Click to expand...
Click to collapse
That sucks man. Any chance your phone is unlocked and you can edit the registry?
ScottSUmmers said:
That sucks man. Any chance your phone is unlocked and you can edit the registry?
Click to expand...
Click to collapse
It is, and yes
I restored to my Dec 8th backup, and now everything is perfect. The phone was even behaving funny, no idea what the hell happened
Sent from my HD7 using Board Express
Cool! I didn't even think to ask if you had a recent backup, but that works just as well as a reset or regedit at fixing a corrupt registry. You end up losing a few things, but not nearly as much as a reset would cause.
I tried the reset before the restore to see if it fixed my VVM always on speaker lol, it didn't, so restored, thanks for the help though
Sent from my HD7 using Board Express
I'm not sure what the deal is, but sometimes the phone stops working on my WiFi connection at home. It also seems to have trouble when switching from 4g to WiFi... The only solution I have found so far is to reboot the phone... Anyone else having these sorts of issues?
Sent from my Lumia 900 using Board Express
Do you see this issue when you are using the WiFi or when resuming from Screen Timeout?
If you are seeing this issue when resuming from Screen Timeout, then it is not a problem as the device will switch OFF WiFi when not in use and turns on automatically when you turn on the screen.
If it is the not the case, I think there might be a issue with your device.
diehardbattery said:
I'm not sure what the deal is, but sometimes the phone stops working on my WiFi connection at home. It also seems to have trouble when switching from 4g to WiFi... The only solution I have found so far is to reboot the phone... Anyone else having these sorts of issues?
Sent from my Lumia 900 using Board Express
Click to expand...
Click to collapse
You're not the only one. I've seen that issue as well. As a "test", I turned off my wi-fi for the better part of a week -- and just used by Data connection everywhere I went (home, work, etc.). Not ONCE during that time did my data connection stop functioning. Not even a single time. I've just turned my wi-fi back on to see what happens.
I'll report back.
I've got the same issue and so do others on WPcentral and the Nokia support forums. To me, it sounds like a software issue. That being said, my 30 days are running out, so I'm going to swap out my device sometime between now and Monday, so I should be able to let you know if that fixes it.
Losing my saved games and app settings will suck, but at least I'll have the peace of mind of knowing for sure if it's a device issue.
yipcanjo said:
You're not the only one. I've seen that issue as well. As a "test", I turned off my wi-fi for the better part of a week -- and just used by Data connection everywhere I went (home, work, etc.). Not ONCE during that time did my data connection stop functioning. Not even a single time. I've just turned my wi-fi back on to see what happens.
I'll report back.
Click to expand...
Click to collapse
Last night I started noticing the same issue. I applied the fix Nokia released and since then I have seen some weird issues. Last night i was trying to download an app and it was just stuck at the four dots. I then also tried IE and it was slow and pages would not render. I then powered off/on and got the same thing.
This morning I was trying read something on the web and had the same effect. just for Sh!ts and giggles I turned off WiFi and tried to browse using LTE and it was super fast.
I had a green dot replacement and was hesitant to apply the patch but said what could be the harm. Now I am stuck here with more issues than I had before.
To be honest this is my work phone under a corporate account and I wanted to switch to WP7 but now I am starting to wonder if I really want to stick with a device that is having this many issues and on top of that the camera issues.
Im at a crossroads because I may just wait and go to the iPhone 5 when its released.
Well, at this point I don't know if I should get another Lumia since I'm still within 30 days, but I might try the Titan II instead...
I have this issue also. I reported it in a couple of threads here and on the Nokia site. I do NOT lose Data connection with Wifi. The Wifi connection simply does not display content. The site conneciton occurs. Sometimes the site theme or color shows up. But, no data is displayed. A reboot is required. I too tried 4g only connection for an extended time. Never had this occur. ONLY on a wifi connection, only at home, and strangely enough, only on limited sites. But, once the situation occurs, it occurs on every site until reboot.
The trigger sites for me....this xda site, and the old Twitter site. No other site seems to trigger it for me.
Since the update, this occurs much less. Before the update, maybe 1 in 15 Internet connection attempts at the those sites.
Just got my Lumia 900 swapped today -- to resolve some *major* issues I was having with the capacitive buttons + speaker audio. Anyhow...the button issue went away, so I'll see how the wifi/data issue goes. Hoping for the best!
I swapped mine out last night and now have gone about 15 hours without the Wifi issue. I'll keep everyone updated, but it might be worth it to swap out yours as well just for the peace of mind if your 30 days are nearly up as well.
No issues here. LTE and WiFI playing very nice together.
Sent from my Lumia 900 using Board Express
jhoff80 said:
I swapped mine out last night and now have gone about 15 hours without the Wifi issue. I'll keep everyone updated, but it might be worth it to swap out yours as well just for the peace of mind if your 30 days are nearly up as well.
Click to expand...
Click to collapse
Same here. Swapped handset, no issues thus far.
If I make it through the weekend (with both DATA and WI-FI enabled) without having any issues, I'll be feeling pretty good that it was just a defective handset. Making it through a few days will be an even better sign!
Update: I swapped out my phone at something like 6PM Friday, and went all weekend and all work day Monday with no issues whatsoever with connectivity.
I'm pretty convinced that the problem is fixed, I think. I wouldn't wait around until after your return period is up if you're having this issue. I know it's a pain to reinstall all your apps, and you lose settings and game saves, but still.
For those that have this issue...or had rather. I wonder if you were able to narrow down a trigger. I do not have a data disconnection. I simply have a lack of content display. Not exactly the same thing. And, if it is not a data connection issue, we should probably not refer to it as such, because the researchers..or what ever you guy the 'official' people that look into it...could the issue off if it is indeed not a connection issue.
Anyway...glad you guys got yours working. I've had mine for over a week and only 1 occurance of the no display of content since then.....yes...triggered by xda.
alodar1 said:
For those that have this issue...or had rather. I wonder if you were able to narrow down a trigger. I do not have a data disconnection.
Click to expand...
Click to collapse
That's what I was having as well. And no, I was never able to find a trigger, it just happened.
alodar1 said:
For those that have this issue...or had rather. I wonder if you were able to narrow down a trigger. I do not have a data disconnection. I simply have a lack of content display. Not exactly the same thing. And, if it is not a data connection issue, we should probably not refer to it as such, because the researchers..or what ever you guy the 'official' people that look into it...could the issue off if it is indeed not a connection issue.
Anyway...glad you guys got yours working. I've had mine for over a week and only 1 occurance of the no display of content since then.....yes...triggered by xda.
Click to expand...
Click to collapse
I wish I'd paid more attention when this was happening on my (previous) Lumia 900, but I couldn't necessarily repro the problem at will. That said, it *did* happen on a daily basis -- sometimes just when opening my email and hitting 'sync' manually. It was almost like I hit 'sync' before the wifi was connected, and then it got into a 'disconnect' loop that could only be solved by 1) waiting for a few minutes, 2) going into Airplane mode and back to normal again, or 3) turning wifi on/off briefly. In any event, it would mean that ALL OF MY DATA did not function until I fixed it. I ended up turning off my wi-fi completely and just using my data connection for everything. That worked too.
All that said, I exchanged my Lumia 900 last Friday and I've not experienced this issue again.... not even once. I've visited the same websites, used the same email, sync'd the same way (sometimes manually, sometimes not), and I've left both my DATA and WI-FI on the entire time -- I never turn either of them off. Not one single "data loss" issue, or whatever you want to call it.
It "feels" solved. I hope it is
Curious. Same micro-SIM in the exchanged 900? Or, did they use a new one.
Sent from my Lumia 900 using Board Express
jimski said:
Curious. Same micro-SIM in the exchanged 900? Or, did they use a new one.
Click to expand...
Click to collapse
Directed at me?
In any case...it was the same micro SIM.
yipcanjo said:
Directed at me?
In any case...it was the same micro SIM.
Click to expand...
Click to collapse
Yes. Sorry. Too lazy to trim down your post to quote. Interesting. So maybe it was a device problem. Or AT&T did some SIM configuring while you were there. Never get to see what they are doing on the terminals. In any case, good that you are up and running.
Sent from my Lumia 900 using Board Express
Well, to make a long story short, I switched to a Titan II, but had some other issues. With the Titan II I realized it was my fault, not the phones. I had switched to AT&T from Verizon because I has having the same issue over several phones that I had with the Titan II.
I really liked Mango, but with the inability to backup SMS/MMS messages, also the ability to send SMS from the PC (which can be done with 3rd party apps on Android), I decided to go back to Verizon. Hopefully when WP8 comes out we'll have these features, but for now, Android is my baby. Thanks to all who helped me, these forums are great for any phone.
OK so I've searched this a lot and really didn't want to make a thread but it's driving me crazy. My WiFi calling is rock solid all day and then from 6, 7, or 8pm till around midnight it constantly drops and comes back. I've gotten the red invalid certificate thing and reg99 (or 09). Whichever one IS NOT the 911 one, my address is up to date.
Is it network traffic at night or what?? My house has 0 cell coverage so WiFi calling is important. It's getting really frustrating having it drop and come back every few minutes.
I'm on frostyjb, but I think that's probably irrelevant. From the tmo forums it sounds like these issues have been around for a year or so. Does anyone have any advice, or tips or tricks?
Thanks.
Most likely its due to increased traffic on your isp. They probably don't have a very good uplink making it easier to run into these type problems.
That's my best guess seeing as it always happens at the times known for heaviest traffic.
Sent from my SGH-T999 using xda app-developers app
I've been using Wi-Fi calling since it was first released on Blackberry, haven't noticed a specific time when it fails, seems to be random.
I will say each phone has had its own "quirks". the HTC Sensation wouldn't like to re-register to Wi-Fi Calling until it established a mobile network connection, pretty annoying
but I will say without a doubt this is the worst phone for Wi-Fi calling I've had to date. Samsung really needs to fix it. generally my issues include:
- One way audio (10% of the time, or more)
- "Digitized" voice calls
- Red certificate error
- WiFi calling just shuts down, in the menus it says "enabling calling", typically takes 3 - 4 minutes to come back up
- Dropped calls, typically due to above
- Wi-Fi signal drops, I have my router on my desk and I can watch the Wi-Fi connection bar randomly drop to 1 / 2 bars for a few mins then go back up, why? no idea. Doesn't happen on my Tab 10.1 or other devices
OVerall its an awesome phone if you have signal, but the wi-fi calling is trash
psykhotic said:
OK so I've searched this a lot and really didn't want to make a thread but it's driving me crazy. My WiFi calling is rock solid all day and then from 6, 7, or 8pm till around midnight it constantly drops and comes back. I've gotten the red invalid certificate thing and reg99 (or 09). Whichever one IS NOT the 911 one, my address is up to date.
Is it network traffic at night or what?? My house has 0 cell coverage so WiFi calling is important. It's getting really frustrating having it drop and come back every few minutes.
I'm on frostyjb, but I think that's probably irrelevant. From the tmo forums it sounds like these issues have been around for a year or so. Does anyone have any advice, or tips or tricks?
Thanks.
Click to expand...
Click to collapse
I am in the same situation and I assumed it was just my phone losing wifi coverage at least now I know im not crazy. I would assume its just something to do with the date turnover because it seems to happen at around 9pm for me which is midnight on the east coast.
I had the same problem, So first i would try updating the firmware for your router. If that doesnt work, Check to see if your router is a single or dual band. I had a single band Linksys,which gave me terrible reception, so I upgraded to a dual band and the problem is much better now.
I have a dual band router but I don't use 5g because its range is pretty bad. It has drop outs when I go in the bathroom and that's a big time use for me lol.
When wifi calling drops I still have full wifi signal and the Internet works. It really sucks because I have 0 bars in my house. I've seen 2 bars but as soon as I touch the phone I get the do not enter circle.
I'll try updating the fw to see if it helps tonight. I've read something about the security used can mess with it? I just think it's weird that its usually at a specific time. Ie the security settings is a cop out.
Yeah, I read that having mac filtering enabled or a hidden ssid can cause issues too. Check that out while youre updating your firmware. Edit: I also tried a factory reset, which you might want to look into. Also, try testing other kernals/modems!. Thats all I got for ya though. Best of luck
Sent from my SGH-T999 using xda app-developers app
I blame tmo...
I ran a speedtest immediately to see if anything was suspicious. I still need to play with the router
psykhotic said:
I blame tmo...
I ran a speedtest immediately to see if anything was suspicious. I still need to play with the router
Click to expand...
Click to collapse
I plan on flashing FrostyJB and Xquizit tomorrow. I'll let you know if I can replicate the issue on either rom.
Is it possible that having Comcast voice is somehow screwing up the internet? Like if tmo and Comcast are sending similar packets??
Not Only Me
Its nice to know I'm not the only one with this problem.
I updated the firmware on the phone, bought a new router; still have the problem... The little blue phone icon comes and goes, turns red. Seems to do what ever it feels like doing.
Will follow the thread for a solution.
Thanks to all for the effort.:good:
The last few nights have been a little better. With it usually coming back after leaving the phone on for a minute or so but it's still dropping every night. It really sucks for me because my house has 0 bars.
Im also having same problem where I live. I have no bars. I use Grove ip to make calls when wifi calling dosent work but I need wifi calling to send and receive mms thats the only down fall to grove ip
Sent from my SGH-T999 using xda app-developers app
I have been having the same issues too. Not necesarilly at specific times, pretty much all times of the day. Specifically random disconnects in the wifi calling (losing the symbol all together, then it comes back spontaniously whenever it wants). Probably the most irriating is the one way audio which has occured EVERY PHONE CALL RECIEVED OR PLACED for the 1st time after about 10 minutes of inactivity (meaning everytime I make or recieve a call the one way audio happens and I have to call back or the other party must blah blah blah). And digitized calling is almost a guarantee on every call. All is well with router and wifi settings, no data/cell service inside the building at all.
This is my second GSIII (this is a refurb POS they sent me after my new one had a screen crack). After 2 week back and fourth they are replacing it Ill have a new one tomorrow (prob another dumb refurb) and Ill let you all know if the issue is resolved. My first GSIII (the brand new one I purchased when they came out) had no issues like this at all. Hopefully they replacement will shed light.
No one can hear me when I use it (8 of 10 times). I also never hear a ring. People are just on the line all the sudden. Sooooo frustrating.
Does everyone have this problem? If not maybe it's a router setting? Would be interesting to know.
jjlean said:
No one can hear me when I use it (8 of 10 times). I also never hear a ring. People are just on the line all the sudden. Sooooo frustrating.
Does everyone have this problem? If not maybe it's a router setting? Would be interesting to know.
Click to expand...
Click to collapse
I've had this. I was calling someone on Verizon and after some silence they picked up. Also if I call my phone from my Comcast landline there's no indication it's going through on the landline but my phone rings. I think these issues have been around awhile and tmo hasn't done anything. I wonder how we can get them to actually look into it...
Flood the support forums maybe?
Sent from my SGH-T999 using xda app-developers app
Yeah I think we need to bring this to t-mobile attention because most of all that i've read on here, i'm experiencing the same. I've tried different router settings as well but, nothing has worked.
Sent from my SGH-T999 using Tapatalk 2
I tried dmz and opening ports that tmo has on their forums. Nothing worked.
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!
I've been troubleshooting as well. Looking into my router settings, I had my channel set to 11. I changed it to 1 and so far so good. I'll update as I go.
I'm just sayin!
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
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I would definitely take it back and make them give you a new one.
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Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
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cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
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Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
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Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
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cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
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Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
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k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
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Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
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I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
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Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
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Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
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I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
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Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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