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Mine just started to after lunch today. I've had it on the desk and saw it restart about 3 times in less than a 15 minute window.
How do I know this just started and it hasn't been going on in my pocket? Well over the weekend I would have heard it reset (since it's not on silent/vibrate like it is at work). It also significantly drains the battery more if you are constantly soft resetting it/turning it off and on.
So is anyone else having this issue? I need to figure out if it was just a freak occurrence or if something is wrong with it.
I did NOT root it, running everything stock - I did some updates on some apps I have installed but no new programs installed in a couple of days - again this just started happening today in the last couple of hours.
And besides email and messaging, I'm not running anything in the background like Pandora or eBuddy, so I don't think it's a program causing it to reset.
Edit:
Not sure if this is the best category for the thread, but I could not find any threads similar to this besides the battery issue in general. Apologies if this thread already exists somewhere.
No uncalled for restarts here. Open the back, pull the battery, check the contacts? Is it plugged in when it does this? Try padding the battery with a folded piece of paper between the door and battery to ensure a snug fit. If it still does that, time to go to a store.
@Jye75
Thanks, I have pulled out and looked at the battery. I have that Seido case they were slangin' at Best Buy on it, I don't think there's an issue with the contacts.
One weird thing is during one of the automatic restarts, the phone made the start up sound. I had the phone on vibrate and the start up before that (and after when I manually restarted it) did not have a tone. Very odd... perhaps it's possessed.
Odd indeed... drop by a Sprint store, would be my next move.
It happened to me two times today since I did the full root last night. The last time it happened, I clicked on a input field and it restarted...
I had the issue when I turned off "enable always on mobile data"...turning it back on stopped the resets.
forum.xda-developers.com/showthread.php?t=701540 <-- no one said much in my thread about it
Probably just a kernel panic. I would not worry about it too much. It's happened to me on my Hero, and on my Evo.
For comparison purposes, how often does OS X Kernel Panic? How often does Windows BSOD?
Android is rather new technology in comparison. Yes, it runs Linux, which is rather mature at this point, but it's built with a lot of new technology, which may not be as mature as the stock kernel itself.
/two cents.
heed316 said:
I had the issue when I turned off "enable always on mobile data"...turning it back on stopped the resets.
forum.xda-developers.com/showthread.php?t=701540 <-- no one said much in my thread about it
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Click to collapse
Thanks, I realized that was one of the few things I've changed at the end of the weekend. Sweet!
blakejohnson86 said:
Probably just a kernel panic. I would not worry about it too much. It's happened to me on my Hero, and on my Evo.
For comparison purposes, how often does OS X Kernel Panic? How often does Windows BSOD?
Android is rather new technology in comparison. Yes, it runs Linux, which is rather mature at this point, but it's built with a lot of new technology, which may not be as mature as the stock kernel itself.
/two cents.
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Click to collapse
It reset about 8-10 times in less than 2 hours. More than half of that time the phone was in my pocket and not in use. I hardly got a signal inside of Walmart so it's not like I was using it that much in there.
I have set the data to be always on and hopefully this will help...
I appreciate all the help guys!
pekosROB said:
Thanks, I realized that was one of the few things I've changed at the end of the weekend. Sweet!
It reset about 8-10 times in less than 2 hours. More than half of that time the phone was in my pocket and not in use. I hardly got a signal inside of Walmart so it's not like I was using it that much in there.
I have set the data to be always on and hopefully this will help...
I appreciate all the help guys!
Click to expand...
Click to collapse
I had the same exact thing happen to me beginning this past weekend. It was driving me insane since it was rebooting every 30 minutes or so. I noticed it started happening more so when I did not have good signal. In any case I came to the conclusion it was all the tinkering (root part 1 and custom ROM) I've done with the phone so I wiped it last night and started from scratch (root part 1 and 2 and custom ROM). No reboots yet, but seeing your post concerns me since it's not the first post I've read regarding this issue. I'll keep you posted if mine keeps doing it. I really hope it's not a real issue, getting a replacement does not seem like it will be an easy process at the moment with them constantly selling out.
marcosowns said:
I had the same exact thing happen to me beginning this past weekend. It was driving me insane since it was rebooting every 30 minutes or so. I noticed it started happening more so when I did not have good signal. In any case I came to the conclusion it was all the tinkering (root part 1 and custom ROM) I've done with the phone so I wiped it last night and started from scratch (root part 1 and 2 and custom ROM). No reboots yet, but seeing your post concerns me since it's not the first post I've read regarding this issue. I'll keep you posted if mine keeps doing it. I really hope it's not a real issue, getting a replacement does not seem like it will be an easy process at the moment with them constantly selling out.
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Click to collapse
Thanks for the input. Your concern about the difficulty in getting a replaced unit due to them selling out is EXACTLY why I'm trying to figure out if this is a software glitch.
I'm also glad you pointed out that it tended to happen when the signal was ****ty. Last night I enabled the data always on (it was on by default and I turned it off earlier in the weekend) and I haven't had a reset yet this morning. Of course I've also been in good coverage areas. When it kept resetting like mad last night it was inside of Wal-Mart, and they have some serious shielding on their building or something since I rarely get a full or even half signal in there regardless of carrier or phone in past experience. A lot of friends on Altell/Verizon beg to differ with me though.
I'm thinking if they're connected, the fact that a weak data signal contributes to the device rebooting is really odd; the only time I can think of why a phone should reboot on its own is the OS crashes (or some app takes up ALL the available RAM, freezing it, then crashing it) or it overheats (but would seem to turn off rather than reboot). I had a BB Curve that did this at one point so I had to clear the cache all the time.
Edit:
Actually, I realized when it started to happen it was at work where I have excellent reception. Hmmm... well at least it hasn't reset on its own this morning so far (so far meaning 30 minutes).
pekosROB said:
Thanks for the input. Your concern about the difficulty in getting a replaced unit due to them selling out is EXACTLY why I'm trying to figure out if this is a software glitch.
I'm also glad you pointed out that it tended to happen when the signal was ****ty. Last night I enabled the data always on (it was on by default and I turned it off earlier in the weekend) and I haven't had a reset yet this morning. Of course I've also been in good coverage areas. When it kept resetting like mad last night it was inside of Wal-Mart, and they have some serious shielding on their building or something since I rarely get a full or even half signal in there regardless of carrier or phone in past experience. A lot of friends on Altell/Verizon beg to differ with me though.
I'm thinking if they're connected, the fact that a weak data signal contributes to the device rebooting is really odd; the only time I can think of why a phone should reboot on its own is the OS crashes (or some app takes up ALL the available RAM, freezing it, then crashing it) or it overheats (but would seem to turn off rather than reboot). I had a BB Curve that did this at one point so I had to clear the cache all the time.
Edit:
Actually, I realized when it started to happen it was at work where I have excellent reception. Hmmm... well at least it hasn't reset on its own this morning so far (so far meaning 30 minutes).
Click to expand...
Click to collapse
Well for what it's worth, mine was also doing it in good signal areas as well. It just seemed a lot more pronounced when I was getting bad signal. Anywho I reread your original post that you are running stock software so let's see if it keeps occuring for both of us regardless of the differences in software we are running. I also still have "Enable data always on" off.
marcosowns said:
Well for what it's worth, mine was also doing it in good signal areas as well. It just seemed a lot more pronounced when I was getting bad signal. Anywho I reread your original post that you are running stock software so let's see if it keeps occuring for both of us regardless of the differences in software we are running. I also still have "Enable data always on" off.
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Click to collapse
Sounds like a plan. Still no problems so far with data always on.
FWIW I also did the battery trick by switching the phone to CDMA auto from GSM auto. Supposedly you have to do it everytime you boot your phone, and it's supposed to help with battery life. Thread here:
http://forum.xda-developers.com/showthread.php?t=700601
It has to have something to do with turning off always on mobile data. It goes away when it's on, but then comes back when you turn it off. I just did rooted and unlocked nand protection on my phone last night and turned off always on mobile data and haven't had any reboots yet. Then again, it took a little while for it to start resetting last time so we'll see I guess. Could just be some glitch in the software that putting a new rom on has fixed...
It has to have something to do with turning off always on mobile data. It goes away when it's on, but then comes back when you turn it off. I just did rooted and unlocked nand protection on my phone last night and turned off always on mobile data and haven't had any reboots yet.
Click to expand...
Click to collapse
Mine had been the complete opposite, I have had data off, and when I turned it on yesterday it started reseting, I turned data back off last night and have had no more problems...
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I had this happen to me while I was trying to talk on the phone and use google navigation at the same time while running the Overclocking widget to throttle my cpu to 285mhz when the screen was off. Whenever I turned off the screen my phone would reboot.
My guess is that there some issue there where the cpu cant keep up with the heavy usage, locks up and forces a reboot...
I've since gotten rid of the OC widget, rooted my phone and installed a custom rom. I've not had it happen since, of course I havent tried talking and using google nav yet.
I've also noticed that advanced task killer caused the htc sense launcher to reboot (force killed) every once in a while... I've gotten rid of that too...
happend to me while talking on the phone twice, it was weird i could hear him still talking the entire time it was rebooting, up untill the OS actually launched...Im gunna try and kill set cpu, how many other people have this running while its rebooting???
widjit said:
happend to me while talking on the phone twice, it was weird i could hear him still talking the entire time it was rebooting, up untill the OS actually launched...Im gunna try and kill set cpu, how many other people have this running while its rebooting???
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Click to collapse
This happened to me today, in-call. My phone has reset 6 times since then off-call.
Alright un-installed setcpu and it still resets. I'm now trying to shim my battery to see if its a loose connection. I gotta figure this out its driving me crazy...
UPDATE: still hapining with battery shined, tried both data sync on and off, installed setcpu, all to no avail... maybe I will try a hard reset... I remember on my kaiser this started hapinin and it was a bad nand flash, but I'm running stock with unrevoked... so if anyone has any ideas I'm wide open.
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widjit said:
Alright un-installed setcpu and it still resets. I'm now trying to shim my battery to see if its a loose connection. I gotta figure this out its driving me crazy...
UPDATE: still hapining with battery shined, tried both data sync on and off, installed setcpu, all to no avail... maybe I will try a hard reset... I remember on my kaiser this started hapinin and it was a bad nand flash, but I'm running stock with unrevoked... so if anyone has any ideas I'm wide open.
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Click to expand...
Click to collapse
Running Toast's root has stopped it for me as of today. If that actually had any effect, I have no idea...but no resets yet with always on mobile data on and off. Maybe flashing the rom again helped...
heed316 said:
Running Toast's root has stopped it for me as of today. If that actually had any effect, I have no idea...but no resets yet with always on mobile data on and off. Maybe flashing the rom again helped...
Click to expand...
Click to collapse
Me too, I'm totally stuck on part 2 though...
widjit said:
Alright un-installed setcpu and it still resets. I'm now trying to shim my battery to see if its a loose connection. I gotta figure this out its driving me crazy...
UPDATE: still hapining with battery shined, tried both data sync on and off, installed setcpu, all to no avail... maybe I will try a hard reset... I remember on my kaiser this started hapinin and it was a bad nand flash, but I'm running stock with unrevoked... so if anyone has any ideas I'm wide open.
Click to expand...
Click to collapse
Wow dude I'm sorry to hear you're having that much trouble. I'm on step 2 of part 2 of Toast's root method but running into major issues. Since I did step 1 (and before that I enabled data always on again) I haven't had a reset issue.
For the record, my Hardware version 2.
Do you guys think this is a widespread or isolated issue? I'm surprised it hasn't happened more or less, in other words I figured there would be either a lot or hardly any comments about it. This medium sized number is interesting.
Background
This is by no means definitive, so don't everyone go get your panties in a wad and pitch fits like 12 year olds.
So several days ago I noticed that my GNex was starting to have issues with dropping calls and data connections. Basically, I was dropping data and voice despite having a connection to the network about every 2-5 hours, requiring a reboot. This happened over a 3 day period in a stationary position, in radically different places (like 80-150 miles apart). It was happening on 3G and on 4G so I was pretty confident that it wasn't just a localized outage or the local tower acting up. I'm no expert and certainly no /dev, but I've been around some Android devices a time or two.
I'm a big proponent that 95% of problems with an Android device are user error. That doesn't mean you're holding it wrong or that you're stupid, merely that something the user has installed or set is affecting something else, that affected something else. As an example, shortly after getting my GNex I installed TweetDeck. I had used Navigation several times to test GPS (first thing I did being a SGS owner) so I knew it worked and worked well. Anyway, immediately after installing and setting up TweetDeck, my GPS crapped. It would see satellites but not connect... even after 30 minutes....even after rebooting, clearing AGPS data, blah blah. Being objective, I decided to freeze TweetDeck with TB. As soon as I did, GPS returned. As soon as I unfroze it, GPS failed. I uninstalled TweetDeck and reinstalled from the Market, and had no more issues.
Solution (For me at least)
With that event in mind, and a crapped out radio, I went looking through my app drawer for apps that access the radio. I picked out Network Info II 0.6.0, Real Signal 3.5 and Network Signal Info 1.51. I rebooted and waited. Here it is three days later, and I have yet to have a single voice or data drop. If I've had one on the data side, I haven't noticed and it certainly wasn't for long.
I don't know how or why. All I know is that I've never had any form of radio trouble and those apps were recently installed, and that without them, the radio issues are gone. Take it for what it's worth, which probably isn't much. But if you're on 4.0.4, with 4.0.4 radios and you're suffering from radio problems, flip through your app drawer and remove or freeze applications that have the sole purpose of polling data from your radios. Who knows, maybe having 3 was 1 or 2 to many.
Thanks for the write up. And I really think the issue with certain apps interfering with OS-level stuff is a big issue, and one that nobody seems to want to notice.
There are a ton of posts, not only on this forum but on others, where people are saying they have so many issues with the Nexus and this and that. What a lot of people don't realize is that, yes, certain apps that are either poorly coded in general or not coded for ICS can potentially interfere with the normal operations of your phone.
A lot of people tend to use/stick with apps that they are used to, right? I came from the G1, the very first Android phone, so I've been using Android for awhile, and I bet that other people are too. Some apps are a staple of people's usage, meaning as soon as they get a new device, those same apps are the first to be downloaded and installed. However a lot of times those apps are abandoned by their developers, never to be touched again.
So of course an app that was coded on Froyo or even Eclair that calls the GPS or the radio or bluetooth stack or something else hardware related can potentially cause issues, especially with ICS being such a radical change from Gingerbread.
Question for OP. When you lost your data after 5 hours or so, was your 4G or 3G signal still showing as well as the data bars still moving like they are active but technically your data is not connected at all?
Was it apps you added that you froze or system stype apps? How did you see what accesed the radio?
[email protected] said:
Question for OP. When you lost your data after 5 hours or so, was your 4G or 3G signal still showing as well as the data bars still moving like they are active but technically your data is not connected at all?
Was it apps you added that you froze or system stype apps? How did you see what accesed the radio?
Click to expand...
Click to collapse
Yes. It was doing the typical thing you read about where people will have gray bars, 4G/3G showing, "Verizon Wireless" on the lock screen but no connection to anything at all.
The applications I froze are all 3rd party market apps. Check out the permissions for Network Info II as an example. My not so scientific hypothesis wonders if too many apps that can read "Network State" and "Phone State" going at once is too many. Again, not really based on anything at all, but I wouldn't be surprised to learn that multiple apps or a poorly coded app constantly requesting Network/Phone State could throw radios into a tailspin and cause those radio crashes that we see from logcats.
And as a disclaimer, I'm not knocking those applications or saying that there's anything wrong with them. I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation. Going back to what I said eariler, 99% of people that install TweetDeck on their GNex probably don't have GPS issues because of it, ever. I did until uninstalling and reinstalling and haven't had issues since.
I see this as possibly being no different, at least in regards to a 4.0.4 Bootloader, OS and Radio Package.
Food for thought: Apps have not been updated to work 100% with ICS?
KWKSLVR said:
Yes. It was doing the typical thing you read about where people will have gray bars, 4G/3G showing, "Verizon Wireless" on the lock screen but no connection to anything at all.
The applications I froze are all 3rd party market apps. Check out the permissions for Network Info II as an example. My not so scientific hypothesis wonders if too many apps that can read "Network State" and "Phone State" going at once is too many. Again, not really based on anything at all, but I wouldn't be surprised to learn that multiple apps or a poorly coded app constantly requesting Network/Phone State could throw radios into a tailspin and cause those radio crashes that we see from logcats.
And as a disclaimer, I'm not knocking those applications or saying that there's anything wrong with them. I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation. Going back to what I said eariler, 99% of people that install TweetDeck on their GNex probably don't have GPS issues because of it, ever. I did until uninstalling and reinstalling and haven't had issues since.
I see this as possibly being no different, at least in regards to a 4.0.4 Bootloader, OS and Radio Package.
Click to expand...
Click to collapse
Alright, so will that app tell me what is accessing that feature or do I need to go through every app to find out and what exactly shoould t say in the access?
Help me out here please because this is starting to annoy me!
The fastest way to see what apps have what permissions is Menu > Settings > Apps then go through each app and scroll down to permissions. Or you could back up your apps with TB, do a Nandroid then completely wipe the phone and live with it totally untouched (minus your gmail account of course) long enough to see if the problem goes away.
Don't get me wrong, I've never seen an LTE phone that didn't occasionally disconnect for a few seconds. People that say, "OMG my Rezound never did" are either full of it or didn't pay attention. There are plenty of cases of Rezounds, Maxx's and Thunderbolts having brief and random disconnects. But there's a huge difference between that, and losing signal as often as I was and as often as many people here say they do. There's nothing you can do about the former, but hopefully this is something that can be done about the latter. I'm crossing my fingers that it may help and that it's a relatively simple fix because frankly, until I saw it for myself I thought a lot of people were being drama queens. I'm not a whiner, I'm a doer, so I encourage everyone to go do.
bk201doesntexist said:
Food for thought: Apps have not been updated to work 100% with ICS?
Click to expand...
Click to collapse
There are a TON of apps that haven't been updated. I have a paid app that hasn't been updated that is abandoned and still on the market. Works fantastic except on ICS.
I've thankfully been free of radio issues thus far on my GNex, but I want to thank you for this thread.
KWKSLVR said:
I'm a big proponent that 95% of problems with an Android device are user error. That doesn't mean you're holding it wrong or that you're stupid, merely that something the user has installed or set is affecting something else, that affected something else.
...
Being objective, I decided to freeze TweetDeck with TB. As soon as I did, GPS returned. As soon as I unfroze it, GPS failed. I uninstalled TweetDeck and reinstalled from the Market, and had no more issues.
Click to expand...
Click to collapse
KWKSLVR said:
I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation.
Click to expand...
Click to collapse
Not to jump up on too high of a soapbox, but I couldn't agree with you more.
It's very satisfying to read about people methodically, empirically testing. It's something that seems rare these days.
So thank you!
KWKSLVR said:
The fastest way to see what apps have what permissions is Menu > Settings > Apps then go through each app and scroll down to permissions. Or you could back up your apps with TB, do a Nandroid then completely wipe the phone and live with it totally untouched (minus your gmail account of course) long enough to see if the problem goes away.
Don't get me wrong, I've never seen an LTE phone that didn't occasionally disconnect for a few seconds. People that say, "OMG my Rezound never did" are either full of it or didn't pay attention. There are plenty of cases of Rezounds, Maxx's and Thunderbolts having brief and random disconnects. But there's a huge difference between that, and losing signal as often as I was and as often as many people here say they do. There's nothing you can do about the former, but hopefully this is something that can be done about the latter. I'm crossing my fingers that it may help and that it's a relatively simple fix because frankly, until I saw it for myself I thought a lot of people were being drama queens. I'm not a whiner, I'm a doer, so I encourage everyone to go do.
There are a TON of apps that haven't been updated. I have a paid app that hasn't been updated that is abandoned and still on the market. Works fantastic except on ICS.
Click to expand...
Click to collapse
My signal does not go in and out but randomly after hours it might lose data. By looking at it you would never know because everything looks fine but behind the scenes data is not working.
So what we are looking for in permissions is what you listed in the 1st post and that is what will be listed?
I thought it might have been me running in tablet mode so I just switched back to phone mode. Would like to see if it is actually caused by what you say.
[email protected] said:
My signal does not go in and out but randomly after hours it might lose data. By looking at it you would never know because everything looks fine but behind the scenes data is not working.
So what we are looking for in permissions is what you listed in the 1st post and that is what will be listed?
I thought it might have been me running in tablet mode so I just switched back to phone mode. Would like to see if it is actually caused by what you say.
Click to expand...
Click to collapse
When I froze those apps, I picked them because I knew they had access to:
Network communication > view network state > Allows an application to view the state of all networks. The part in bold is the description of what the permission "View Network State" means. That permission is under the "Network Communication" Category. Some apps will have more than that single permission under Network communication, some with have none at all. "Real Signal" has the fewest permissions out of the three I froze, and maybe all three don't HAVE to be frozen, but I haven't tested that yet.
Another random thought. During that time period, I also had a BUNCH of random reboots.
Maybe on other devices 95% user error might be closer.
But, not on my Gnex! What if you bought a completely new phone and have not installed any apps. The first time you open up the stock browser and use it for 5 mins or so on 4G LTE next to the cell tower -75 db stationary and still lose connection of both data and voice with "the triangle of death" on 2 separate GNex with 2 new SIM cards? Is this a bad batch? To me, "bad batch" is when we say 1/100 is a faulty device but this is almost reversed with GNex. We should exchange devices until we find a "good batch"
All I am saying is we all should be a little more compassionate for people like me. A lot of problems are made by users, sure. But it sure isn't 95%....It's more like samsung/google/vzw 60% in this case..
I hope I shed a little light on all the users that did not create user errors yet still have radio problems and VZW keep telling us to wait because issues are going to be addressed with the supposed firmware update that should have come in Feb, now March. Now...I don't know when.
Thank you for your post though, you rock
With anything, even product reviews, the people that have issues always make up the vocal majority. No one talks about how things work the way they should.
If my phone truly dropped 4G as often as it did when I had this application conflict, I'd be in the Verizon store every day until I either had a replacement or got banished from the store. If Verizon told me that it was "normal" and to live with it, I'd pay a visit to management at a different Verizon store and pay an online visit to the BBB. If that didn't do any good and I was really REALLY bored and had nothing better to do, I'd probably draw up a letter to Verizon's legal department about the liability Verizon could have when a consumer can't call 911 in the middle of the night because the radio crashed.
I still think it's an incompatibility hiccup with ICS more than necessarily an issue with Verizon's LTE network. I see GSM owners complaining too. And, as I said in the OP, I can only speak for a "stock" 4.0.4 bootloader/modem/radio experience. I've seen posts from people talking about how their problems have disappeared since making the move from 4.0.2 to 4.0.4. All I can speak of from my own experiences is that I've never had a problem from any version of ICS other than what I experience.
Come to think of it, I think I'll defrost all three of those apps and see what happens, especially since the phone in my hotel seems to be in working order.
OK, in the couple of hours since I've defrosted my cocktail of apps I've:
Opened the Facebook app, watched it poll for GPS and lock, then closed the Facebook app only to have GPS stuck on. Once I went into Settings > Apps > Location Services and tried to uncheck "GPS satellites" it rebooted. After rebooting, the phone showed 4G and a connection to Google's servers but I couldn't browse or use any app that is web based (like speed test, gmail, etc). After about 30 minutes of trying, I rebooted again and everything was fine. I have a feeling it's related to Real Signal looking at the plethora of stuff it monitors and that it's starting up on boot.
That's all I personally care to see. Needless to say, they're all frozen again.
I don't think there is a problem with real signal, I only installed it after having these problems to start with.
Since I got my nexus it works randomly drop voice and data. People would call me and get a fast busy signal. I tried many different radios and they all behaved the same. I switch my network to CDMA only and haven't dropped data or voice in two days.
Sent from my Galaxy Nexus using xda premium
On 4.0.4?
I don't think it's necessarily just Real Signal. I think it's multiple apps polling data from your radios. After a few more days, I'll go through them one by one. So far in my experiences on my setup, there is something up with the combination of those apps.
Again, there's a solid chance that a combination of other apps could give other people similar issues.
I will say this, even if I had problems before installing those apps, this particular cocktail would only make them worse.
It's not ICM
Hi all - First post here, but have been having nightmares with my wifes Nexus - mine is fine and drops NOTHING - EVER.
Hers on the other hand - we are on our 2nd one and I was informed by Verizon today, that it's been 14 days since they replaced it and I"m stuck with it. I rooted her phone and installed 4.04, which fixed the random reboots she was having, and her signal LOOKED stronger, but she is dropping calls like mad and getting kicked off the network randomly.
Anyway, it does not appear to be a ICM thing - I was reading a review on IT World (I'm not allowed to post links till I've posted 8 times? ) - They are describing THE EXACT SAME THING the Galaxy Nexus is having. So there is a switching problem WITH VERIZON. The Maxx isn't ICM and the phone is a totally different manufacturer (Motorola)
I'm smelling class action lawsuit.
Woodk1 said:
Hi all - First post here, but have been having nightmares with my wifes Nexus - mine is fine and drops NOTHING - EVER.
Hers on the other hand - we are on our 2nd one and I was informed by Verizon today, that it's been 14 days since they replaced it and I"m stuck with it. I rooted her phone and installed 4.04, which fixed the random reboots she was having, and her signal LOOKED stronger, but she is dropping calls like mad and getting kicked off the network randomly.
Anyway, it does not appear to be a ICM thing - I was reading a review on IT World (I'm not allowed to post links till I've posted 8 times? ) - They are describing THE EXACT SAME THING the Galaxy Nexus is having. So there is a switching problem WITH VERIZON. The Maxx isn't ICM and the phone is a totally different manufacturer (Motorola)
I'm smelling class action lawsuit.
Click to expand...
Click to collapse
Yes, indeed.
I am very surprised to not see one yet!
It means all of us with this issue is actually being very patient at the moment.
Again, for anyone who does not have this issue at all, and curious to find out what issue we all are actually describing here by LTE Connection Drop + Voice Drop is:
http://code.google.com/p/android/issues/detail?id=24345
Man, why does everyone always pull the "class action lawsuit" line?
Firstly, you're not going to do diddly squat legally about it, so stop kidding yourselves (and us) when you say that you are.
Secondly, no service you pay for is "guaranteed" to have 100 percent uptime. My Comcast internet connection goes out every 3 months or so anywhere from 5 hours to one day. Do you think I have legal grounds to sue them? Nope. When a thunderstorm rolls in and you lose power for 12 hours, can you sue your electric company? Nope. In fact, I'm pretty sure in most ToS contracts or forms that you sign, it states that they do not guarantee you anything.
LTE is a relatively new technology, and Verizon is the first one to offer it. There's going to be hiccups and growing pains. It's been a year and it's A LOT better now than it was back when it started. 4 years ago we were all happy to get something faster than EDGE speeds, and now we get connections capable of 40/50 Mbps down at times and people are still unhappy.
I understand people's frustrations with the network/switching issues that are occurring between CDMA and LTE. But we live in an age where everyone feels entitled and important enough to immediately sue another company at the drop of a hat.
Here's an idea: If you are faced with severe LTE switching issues and it's a continuing problem, call up customer support. Tell them what is going on and let them help you. Yes, you are past your 14 day return policy, but you have one year of a device warranty, they will ship you out a replacement device. Since your Nexus works fine and your wife's does not, it leads me to believe that it's not a network issue in your area, and either: A. Your wife got two dud Nexus' in a row, which sucks but is not unheard of. or B. Your wife is using some sort of app or service that interferes with the radios. If you still have the issue after the 3rd replacement, call them up again and explain, and they just might be able to give her a different device altogether if the Nexus isn't working out for her.
Dear MMcCraryNJ,
hear my long plea if you have the time. If you don't that is okay.
Firstly, I am so glad you seem to be not affected by this issue on your GNex.
Every single day, I wish I was in your shoes.
On the brighter side though, with LTE Data/voice drop & severe vertical banded screen & one-way-microphone outbound issues, I have come to join in XDA forum. I've also gotten to know countless VZW / Samsung customer service representatives at all levels as well as local store customer service agents.
Secondly, I, and I am sure most of all the other GNex users with above issues, know that no product & service is guaranteed to work perfectly with 100% uptime. Personally, it takes a significant defect of any product for me to call customer service at all. I am one of those, who actually try to live with products that have minor flaws everyday. If GNex did drop my LTE 3-4 times daily, I'll live with out much complaint let alone 3 months that you've mentioned. 3 months of uptime would be heavenly, but I'll actually be perfectly fine with 3 hours uptime. Sadly, my uptime has been 5-10 minutes with LTE. If my one-way-outbound microphone cut off issue happened 1 out of 10 calls, I'll live happily. Sadly, nearly every other call makes my voice into a robot and I have to call back again.
I am personally coming from Droid Eris long long time ago when Android first came out with newest 3G technology back then. Eris wasn't issue free but my satisfaction with what I got was pretty much 95%. You see, as long as a product performs what it claimed to perform 60-80% of the time, I am happy. Claim and advertisement that Verizon made with CDMA Galaxy Nexus in the US as "The latest 4G LTE Pure Google ICS Smartphone meeting the most reliable 4G LTE network in the world" caught my attention, as many others, to actually decide to choose this new phone with my 2 year contract over countless androids that came out in the past 3 years.
Again, our frustration that is described on these post is described in detail here (http://code.google.com/p/android/issues/detail?id=24345) it is not a LTE / 3G switch issue only. Switching issue is very small part of this problem. I will not go into any detail of one-way-microphone cut off issue at all, due to its unrelated nature on this particular post.
Just as you've suggested naively, your suggestions in order that you wrote them in were exactly the steps I thought and took from very first day I purchased GNex back 4 months ago from a local verizon store. I have stopped in at the verizon store to get exchanges of the actual device, SIM card. None of these replacements solved the data/voice drop issue. I am all talking about stock 4.0.2 without any apps installed on any of these GNex. It can't possibly be the bad batch as I received batches that were produced in completely different months. I loved whatever was promised with GNex so much that I was determined to find the one for me as no other devices Verizon offer at the time appeal to me at all. As 14 days has passed, the local verizon literally told me to 1) wait for the update 2) root your device to all different kind of ROMs and Radios 3) call VZW customer service. Which all of the advice I followed, I am still waiting, none of the ROMs and radios solved the issue.
Ever since then, I've been calling VZW and Samsung (when VZW transferred me), and talked to numerous customer service representatives at all different levels. (Level 2 & 3 and at some points I've been transferred and escalated twice to a person really higher up) With my efforts, I was actually able to tag all my calls, and send them screenshots (via e-mail), and follow through to actually make above mentioned issues officially put on VZW technical bulletin. It is a huge improvement, because when I first called about these issues, they told me "They've never heard of these issues.". Now, after all of our efforts, they admit there's over "120 technical bulletin reportings on these issues."
You do think that it is so easy to get a refurbished factory replacement phones with all my history right?
The answer is sadly No. They've been literally telling me to wait a little longer no matter how much I requested them to get me a replacement device. They are indeed very hesitant to keep replacing devices for all of us especially now days where the supposed update is going to resolve these issues. And on my end, I want to see first if the software fixes it, because I am literally burned out to get another screen protector install everything again, etc. Now the official answer is wait....for the update. If they don't keep their last promise of March update to resolve this issue, that is when my patience will run out and I'll jump to a different device. Although, I love this phone....
This is the longest online posting of any sort in my life ever. I hope this somewhat gives you a new perspective on what unlucky GNex user like myself had to go through in the past 4 months due to getting "bad batches"
Trust me, I hate to live in a society where anybody can talk about law suits against anybody. But, this was one of my first moments that I literally felt like I was hopeless & got betrayed by VZW / Samsung / Google. I started to fantasy about way to make them responsible for this poor product and service. All I wanted was at least 60 percent working "4G LTE Smartphone". (4G LTE is turned off due to connection drop, Phone is unusable as business purposes due to frequent one-way-cut off). After $299 and 2 year contract with $75 monthly service bill of 4 months with all the time I spent to help VZW/Samsung with this issue as a customer, my wildest dreams of thinking of participating in a class law suit, which will never happen, actually make me feel a little bit less helpless towards these major corporations as a customer.
Thank you for hearing my plea. I sincerely apologize for the length of this post.
Hope more of us can enjoy this great GNex in the near future.
After all, I love this device, I love this XDA forum and GNex community. I wouldn't want to switch to a different device just yet
I'm not sure what the deal is, but sometimes the phone stops working on my WiFi connection at home. It also seems to have trouble when switching from 4g to WiFi... The only solution I have found so far is to reboot the phone... Anyone else having these sorts of issues?
Sent from my Lumia 900 using Board Express
Do you see this issue when you are using the WiFi or when resuming from Screen Timeout?
If you are seeing this issue when resuming from Screen Timeout, then it is not a problem as the device will switch OFF WiFi when not in use and turns on automatically when you turn on the screen.
If it is the not the case, I think there might be a issue with your device.
diehardbattery said:
I'm not sure what the deal is, but sometimes the phone stops working on my WiFi connection at home. It also seems to have trouble when switching from 4g to WiFi... The only solution I have found so far is to reboot the phone... Anyone else having these sorts of issues?
Sent from my Lumia 900 using Board Express
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Click to collapse
You're not the only one. I've seen that issue as well. As a "test", I turned off my wi-fi for the better part of a week -- and just used by Data connection everywhere I went (home, work, etc.). Not ONCE during that time did my data connection stop functioning. Not even a single time. I've just turned my wi-fi back on to see what happens.
I'll report back.
I've got the same issue and so do others on WPcentral and the Nokia support forums. To me, it sounds like a software issue. That being said, my 30 days are running out, so I'm going to swap out my device sometime between now and Monday, so I should be able to let you know if that fixes it.
Losing my saved games and app settings will suck, but at least I'll have the peace of mind of knowing for sure if it's a device issue.
yipcanjo said:
You're not the only one. I've seen that issue as well. As a "test", I turned off my wi-fi for the better part of a week -- and just used by Data connection everywhere I went (home, work, etc.). Not ONCE during that time did my data connection stop functioning. Not even a single time. I've just turned my wi-fi back on to see what happens.
I'll report back.
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Click to collapse
Last night I started noticing the same issue. I applied the fix Nokia released and since then I have seen some weird issues. Last night i was trying to download an app and it was just stuck at the four dots. I then also tried IE and it was slow and pages would not render. I then powered off/on and got the same thing.
This morning I was trying read something on the web and had the same effect. just for Sh!ts and giggles I turned off WiFi and tried to browse using LTE and it was super fast.
I had a green dot replacement and was hesitant to apply the patch but said what could be the harm. Now I am stuck here with more issues than I had before.
To be honest this is my work phone under a corporate account and I wanted to switch to WP7 but now I am starting to wonder if I really want to stick with a device that is having this many issues and on top of that the camera issues.
Im at a crossroads because I may just wait and go to the iPhone 5 when its released.
Well, at this point I don't know if I should get another Lumia since I'm still within 30 days, but I might try the Titan II instead...
I have this issue also. I reported it in a couple of threads here and on the Nokia site. I do NOT lose Data connection with Wifi. The Wifi connection simply does not display content. The site conneciton occurs. Sometimes the site theme or color shows up. But, no data is displayed. A reboot is required. I too tried 4g only connection for an extended time. Never had this occur. ONLY on a wifi connection, only at home, and strangely enough, only on limited sites. But, once the situation occurs, it occurs on every site until reboot.
The trigger sites for me....this xda site, and the old Twitter site. No other site seems to trigger it for me.
Since the update, this occurs much less. Before the update, maybe 1 in 15 Internet connection attempts at the those sites.
Just got my Lumia 900 swapped today -- to resolve some *major* issues I was having with the capacitive buttons + speaker audio. Anyhow...the button issue went away, so I'll see how the wifi/data issue goes. Hoping for the best!
I swapped mine out last night and now have gone about 15 hours without the Wifi issue. I'll keep everyone updated, but it might be worth it to swap out yours as well just for the peace of mind if your 30 days are nearly up as well.
No issues here. LTE and WiFI playing very nice together.
Sent from my Lumia 900 using Board Express
jhoff80 said:
I swapped mine out last night and now have gone about 15 hours without the Wifi issue. I'll keep everyone updated, but it might be worth it to swap out yours as well just for the peace of mind if your 30 days are nearly up as well.
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Click to collapse
Same here. Swapped handset, no issues thus far.
If I make it through the weekend (with both DATA and WI-FI enabled) without having any issues, I'll be feeling pretty good that it was just a defective handset. Making it through a few days will be an even better sign!
Update: I swapped out my phone at something like 6PM Friday, and went all weekend and all work day Monday with no issues whatsoever with connectivity.
I'm pretty convinced that the problem is fixed, I think. I wouldn't wait around until after your return period is up if you're having this issue. I know it's a pain to reinstall all your apps, and you lose settings and game saves, but still.
For those that have this issue...or had rather. I wonder if you were able to narrow down a trigger. I do not have a data disconnection. I simply have a lack of content display. Not exactly the same thing. And, if it is not a data connection issue, we should probably not refer to it as such, because the researchers..or what ever you guy the 'official' people that look into it...could the issue off if it is indeed not a connection issue.
Anyway...glad you guys got yours working. I've had mine for over a week and only 1 occurance of the no display of content since then.....yes...triggered by xda.
alodar1 said:
For those that have this issue...or had rather. I wonder if you were able to narrow down a trigger. I do not have a data disconnection.
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Click to collapse
That's what I was having as well. And no, I was never able to find a trigger, it just happened.
alodar1 said:
For those that have this issue...or had rather. I wonder if you were able to narrow down a trigger. I do not have a data disconnection. I simply have a lack of content display. Not exactly the same thing. And, if it is not a data connection issue, we should probably not refer to it as such, because the researchers..or what ever you guy the 'official' people that look into it...could the issue off if it is indeed not a connection issue.
Anyway...glad you guys got yours working. I've had mine for over a week and only 1 occurance of the no display of content since then.....yes...triggered by xda.
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I wish I'd paid more attention when this was happening on my (previous) Lumia 900, but I couldn't necessarily repro the problem at will. That said, it *did* happen on a daily basis -- sometimes just when opening my email and hitting 'sync' manually. It was almost like I hit 'sync' before the wifi was connected, and then it got into a 'disconnect' loop that could only be solved by 1) waiting for a few minutes, 2) going into Airplane mode and back to normal again, or 3) turning wifi on/off briefly. In any event, it would mean that ALL OF MY DATA did not function until I fixed it. I ended up turning off my wi-fi completely and just using my data connection for everything. That worked too.
All that said, I exchanged my Lumia 900 last Friday and I've not experienced this issue again.... not even once. I've visited the same websites, used the same email, sync'd the same way (sometimes manually, sometimes not), and I've left both my DATA and WI-FI on the entire time -- I never turn either of them off. Not one single "data loss" issue, or whatever you want to call it.
It "feels" solved. I hope it is
Curious. Same micro-SIM in the exchanged 900? Or, did they use a new one.
Sent from my Lumia 900 using Board Express
jimski said:
Curious. Same micro-SIM in the exchanged 900? Or, did they use a new one.
Click to expand...
Click to collapse
Directed at me?
In any case...it was the same micro SIM.
yipcanjo said:
Directed at me?
In any case...it was the same micro SIM.
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Click to collapse
Yes. Sorry. Too lazy to trim down your post to quote. Interesting. So maybe it was a device problem. Or AT&T did some SIM configuring while you were there. Never get to see what they are doing on the terminals. In any case, good that you are up and running.
Sent from my Lumia 900 using Board Express
Well, to make a long story short, I switched to a Titan II, but had some other issues. With the Titan II I realized it was my fault, not the phones. I had switched to AT&T from Verizon because I has having the same issue over several phones that I had with the Titan II.
I really liked Mango, but with the inability to backup SMS/MMS messages, also the ability to send SMS from the PC (which can be done with 3rd party apps on Android), I decided to go back to Verizon. Hopefully when WP8 comes out we'll have these features, but for now, Android is my baby. Thanks to all who helped me, these forums are great for any phone.
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
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Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
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Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
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Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
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Click to collapse
Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app
Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
Sent from my awesome gn2 jesusphone using xda app-developers app
Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
Sent from my SAMSUNG-SGH-I317 using xda premium
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
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That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
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Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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We have two Note 4s in our house. One of them has the correct time, and the other one is suddenly off by 1:07. Both of the phones are set up exactly the same way:
Automatic Time Zone - Check
Automatic Date and Time - Check
Both of them show the time zone as GMT -6:00, Mountain Daylight Time
Both phones are running 4.4.4, N910VVRU1ANI1. I haven't taken any OTA updates on either phone.
I have installed nothing on either phone in at least a week.
I've tried rebooting the phone a couple of times, but it hasn't made any difference.
Both phones are sitting right next to one another, so they're on the same tower.
WiFi is on for both phones. Both phones have location with high accuracy turned on. I have tried shutting off wifi and location and rebooting, it made no difference.
I've run out of ideas. Anyone else have any ideas for me to try?
Thanks
Also tried battery pull and safe mode. The time is still off. I've noticed that when the phone boots, the clock will flash a couple of times and then set itself to 8:41am. It's now 10:03.
Never mind. Apparently this is a Verizon issue. I just rebooted the phone that wasn't having the problem, and it is now 8:49 on that phone. In the meantime, the one that was having the problem is now working correctly.
Whatever, Verizon. At least it's happening on my phone, instead of my wife's. I couldn't care less what time my phone says. I never even pay attention to it.
Ok, now it's happening on both of the phones on my account. It is 7:09am on 4/21, but my phone thinks that it's 5:58am on 4/20. Yesterday, my wife's phone was bouncing all over the place. After trying everything to fix this, I called Verizon. Because I'm not on Lollipop yet, they refused to help me. I mentioned that I always wait for a few months after an update comes out for any electronic device and that I've seen a lot of people with battery issues, and he said that there's an easy fix for the battery issues and that he couldn't help me any further until I do the update. Probably because he can't get to the next page in his script until he clicks the button that says that I have the latest updates installed. Ridiculous.
The so called easy fix for battery issues is wiping and restoring the phone. Unless I'm missing something, that's not an easy solution to anything. I've spent hours getting my phone where I want it. I don't want to start over again because Verizon can't put out a good update.
In any case, this isn't a PHONE issues, it has to be a service provider issue. Otherwise it wouldn't be happening on all phones on my account.
So I guess I get to have unreliable phones until the find and fix the actual issue on their own.
The issue is not the phones it is the tower. The phones on a CDMA network set the time be the tower that's why normally you don't have to worry about setting or updating the time on your phone unless the tower is screwed up. If you take the phone somewhere else where it can hit another tower it will most likely fix that. I do see something like this on my wifes tablet but that is because she turns off the LTE radio and only uses the WIFI so it can't synch.
I havent had any issues, but a guy here at school mentioned the same thing with his Verizon phone (not a note 4)
So maybe Verizon is having issues?
When I contacted Verizon this morning, that's what I told the guy. If it was only happening to one phone, then I could see how maybe something on the one phone was somehow screwing up the clock. But both phones? The Verizon rep asked me if I was on the latest update. I told him that I wasn't. He asked why and I told him that I never update anything when an update first comes out. I wait a couple of months. Plus I'd heard that there were battery issues with it. He refused to help me until I was updated. He actually laughed at me and told me that there was a simple fix for the battery issues - resetting and restoring the phone. Yea, that's so simple. Anyway, as I was walking out of the room, I caught sight of my network extender. That little box that has been plugged in and working just fine for over two years. The GPS light was flashing purple. I restarted it, waited for all lights to go blue, and then restarted the phones. The time has been perfect ever since.
So yup, it was the tower - the little tower in my house. That thing has been so reliable since I got it, that I forgot that it was even in the equation.
usmaak said:
When I contacted Verizon this morning, that's what I told the guy. If it was only happening to one phone, then I could see how maybe something on the one phone was somehow screwing up the clock. But both phones? The Verizon rep asked me if I was on the latest update. I told him that I wasn't. He asked why and I told him that I never update anything when an update first comes out. I wait a couple of months. Plus I'd heard that there were battery issues with it. He refused to help me until I was updated. He actually laughed at me and told me that there was a simple fix for the battery issues - resetting and restoring the phone. Yea, that's so simple. Anyway, as I was walking out of the room, I caught sight of my network extender. That little box that has been plugged in and working just fine for over two years. The GPS light was flashing purple. I restarted it, waited for all lights to go blue, and then restarted the phones. The time has been perfect ever since.
So yup, it was the tower - the little tower in my house. That thing has been so reliable since I got it, that I forgot that it was even in the equation.
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Wow, what brand is the extender since it was so reliable?
KruseLudsMobile said:
Wow, what brand is the extender since it was so reliable?
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It's this one:
http://www.verizonwireless.com/accessories/samsung-network-extender-scs-2u01/
It was a refurb, but I got it for free. When I first started with Verizon, I had all sorts of issues with dropped calls at home. They said that they could give me this, or I could cancel. Where I used to live, Verizon was the only real reliable choice, so I stuck with it and took the extender.