Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
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Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
I added a contact to my contact list on Thursday and it didn't show up until Friday. I made heavy changes yesterday (clearing out the useless ones) and it still has not shown up. So maybe it doesn't update every minute, I get that. What I don't get is how I have....
removed and replaced "Corporate" from the displayed lists on my contacts menu
removed and replaced "Corporate" from the Accounts and Sync > Sync Contacts option
turned off and on Auto-Sync on Accounts and Sync
....and the changes STILL haven't shown up! Do I really have to remove the account and replace it in order for changes to show up? How much of a "sync" is this if I make a change and nothing happens for days? When I turned off and on Auto-Sync, the grey sync icon appeared on the notification bar and ALL the accounts under Accounts and Sync showed they were currently syncing. I waited until the process was done, then went to my contacts list and saw no changes.
Any suggestions? How do you get changes to appear immediately or is that not how SYNC works with contacts in Exchange on this phone? My email syncs immediately, new mail and read mail will display almost simultaneously on both the phone and PC, so how come contacts won't do the same???
i did this the other night. went in and cleaned up my gmail contacts, because i had old versions of contacts that i have updated versions of in exchange. by the time i was done with editing my contacts, they were already synced with my phone...
Gmail sync is flaky sometimes. I have had many branded Android phones, and sometimes you find a change that just won't sync.
My final solution when i am really frustrated is to just delete the account from the phone, reboot and add it back.
I have not had any problems in a while though.
I have no idea if this application supports the Google Exchange Contact List (no idea what that is) but I've found MailDroid to be much much faster than either the stock mail app or the GMail app, and have lots of nice features.
Hello everyone,
I've tried to get a help on polish android forums but without a single reply. That's why I'm asking you for help guys. My problem is really really strange and I found nothing about such issue in whole Internet.
I have an issue with contacts synchronized with Exchange 2003 Server using Corporate Sync. After setting up account and initial synchronization everything works just perfect... until first reboot. After any reboot my contacts synchronized with Exchange starts to disappear. However mail and calc still synced well. Contacts don't disappear all at once but in "blocks" about 20 contacts every 30 seconds. It takes about 5-10 minutes till contact book is vanished. After all contacts disappear phone connects to Exchange server and starts to sync contacts again. Then it also takes 5-10 minutes till all contacts will shown (sync) depending on connection speed to server.
Initially I thought that after phone restart there's some issue with sync to exchange and that's why contacts are vanished and downloaded (synced) from exchange again. However when I disabled APN, WiFi and any other form of internet communication in phone and then restarted it, the scenario was excacly the same with one exception. Contacts got lost but not synced again since there was no internet communication. After that and due to nature of how contacts disappear (one-by-one, not all at once) I thought that maybe some indexing process is puring my phone book after device boot-up and I think I was not in mistake. Using some software (like Titanium backup) I've frozen com.motorola.blur.main and restarted the phone. After reboot contacts still started to vanish but in the middle of process I've de-frozen com.motorola.blur.main process and contacts STOPED to dissapear. From 624 contacts 507 was still remaing and not deleting themselves anymore. However those already deleted was not synced again at all. After that I re-created my account and all issue start over.
Sometimes after puring my phone book it can't sync again somehow and I have to even delete/add account again or disable contacts sync with exchange and enable it again.
Finally I've done hard reset of defy and start-over. The very first thing I've done after HR was to add Google and Exchange account and check if problem still persists on fresh system without any added software. Of course it still persists
For reference - Google account don't have this "issue" - only exchange have.
And now maybe the most important thing. This issue most probably happened after I upgraded my Defy from 2.1 to 2.2.2 throught official MSU (Motorola Software Upgrade). I can't be 100% sure that both things had their place in exact same time but for 80% they was. Maximum difference in time between upgrade and contacts issue is less than two weeks.
Finally it maybe some huge bug in Corporate Sync function in Froyo - OR Motorola has a huge bug in their BLUR software. Anyway it's very strange that no one reported that before. My phone is running stock firmware so it's no different like any other bought in Orange.
Hope anyone can give me any advice or help with it,
Regards
Exchange contacts every reboot of phone
Hi
did you solve this problem? I have the same issue every time I switch my phone off. Much to my demise when I went abroad without roaming data. I switch my phone on in the arrival hall and boom no contact in my exchange. Had no contact until I got back home. Disaster!
Unfortunatelly I did NOT. However I have a workaround for that. You can find on market app called TouchDown. It costs about $20 but does its job. Just disable synchronizing contacts by build-in exchange synchronization mechanism and let it do by TouchDown. The issue with TouchDown is that you have to edit/create/delete contacts from TouchDown application rather than from build-in contacts manager, otherwise it won't be synced to exchange.
I sync to hotmail for all my personal contacts and all of a sudden this morning none of my hotmail contacts are showing in my phone. Nothing has changed since last night and when I look in the account settings it is set up to sync contacts. Also when I go online my contacts are still in hotmail. My hotmail account is set up as an exchange active sync account and up until today it worked fine with no issues.
When I go into the contacts app I don't have any contacts for that account and when I go into groups its not even listed there at all as an account. But like I said in the account settings it is listed as syncing contacts.
Has anyone ever seen anything like this and fixed it? Or have any idea what causes it? Is it just some server issue on the hotmail side that will clear itself up randomly like it glitched out randomly? I highly doubt it's related but my phone has been unable to connect to the at&t update servers for a while now and never got the ota update I've heard about. TIA for any help.
EDIT: so I tried deleting the account and re-adding it and now some contacts are showing but not all even though the account sync shows completed. And for a second the account was listed in the contact app groups and then I literally watched it disappear. I am completely at a loss here.
I'm experiencing the same problem and can’t find a solution.
Not only my hotmail contacts keep disappearing from my standard contacts-app, also my hotmail-emails and agenda items keep disappearing. A few minutes later my smartphone tells me I’ve got new emails, but it just downloaded them back to my smartphone. The same with the contacts and agenda-items.
I already did a hard reset with my smartphone, but it keeps deleting everything from hotmail.
When I disable the synch-options for that account, it doesn’t delete my mails, contacts and agenda, but then again I have to manually look for new emails.
EDIT: I just noticed, when de synch-option is disabled for contacts, my smartphone randomly deletes everything from hotmail including the contacts. Only the contacts stay deleted, while emails and agenda-items are downloaded again.
So it probably has to be an issue with Galaxy S3 or Anroid.
I've got: Model GT-I9300 with Android-version: 4.0.4 (Ice Cream Sandwich)
Just like "erikk" my Hotmail account is set up as an Microsoft Exchange ActiveSync account.
[Q] Strange calendar behaviour and syncing problem
Hey guys,
I have this very very strange issue for a few weeks right now and im getting extremly frustrated. PLEASE help.
let me explain.
few weeks ago when i left country for holidays and used my Note there i got this message every day "google.calendar.com had stopped unexpectedly". I didnt really care since i was on holidays and didnt use the phone for anything just a camera.
After i came back this message disappeared.
but here comes the real problem:
Every single day out of nothing my calendar is completly empty. all my events disappear, i cant add any event because when i press the plus button everything is empty. In settings under google sync when i press sync now, message appear that that google calendar wont sync and it says it will sync later.
When i restart the phone everything is just fine all my events are back calendar sync is working (even when i pres sync now in settings). couple of hours and again everything disappears.
Im getting very upset about restarting the phone twice a day (o use that calendar a lot).
What i tried after searching on the internet.
- I unchecked Samsung My Calendar and everything. Only my google calendar is chceked in S Planer settings. and also in Settings i turned off calendar syncing under Samsung.
- I have cleared the calendar cachce in aplications and cache of everything that i thought might somehow conect to calendar
- I have deleted all past events i dont need anymore
Im runing stock ROM and i dont have root or anything else and the phone was working for almost a year without problems.
Please help me this is insane...
And im hoping for another solution then factory reset...