Develop Bugs

Exchange sync not working

Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work

More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.

apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening

I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire

Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements

Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM

MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.

I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.

fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.

Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.

So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.

Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.

Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks

When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).

I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?

I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.

Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!

Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa

I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)

Exchange Mail Problem with HTC Mail - Help Needed

Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt

hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?

Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...

okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.

there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?

Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.

fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?

Weird problem getting screen to come on

Tilt 2, stock rom (august) 2010 rom. Started having an issue the other day whereby I would press the power button and the screen will not come on. Cannot pull the sylus to get the screen (although the buttons light up) nor open the keyboard. If I get a phone call the screen will come on and then all is fine for a while.
So I did a hard reset and the problem persists, so i think I can rule out a software conflict. I must have reset 10 times already today.
Anybody got any ideas on this?

I’m having the same issue. My wife and I both own a Tilt 2, stock Rom 2.10.502.4 | 08.30.2010.
On Friday 5/20 BOTH devices started having the symptoms described. I press the power button and the screen won’t turn on. Removing the stylus lights up the buttons, but won’t turn on the screen. I have to soft reset to get the screen back on. But, within 10-30 minutes the symptoms return.
I did a hard reset on both devices and started reloading the software / settings little by little, looking for the root cause.
I believe IMAP Gmail is the culprit. Both devices are hard reset, with minimum software (Opera 10, .NET framework, and Outlook email & calendar Active Synced). When I added an IMAP gmail account to one of the devices the symptoms return on that device but not the other. I then removed gmail from that device and added it to the other Tilt 2. The Tilt that had gmail removed now works fine, and the 2nd one that gmail was added to now has the symptoms.
I also believe that the frequency of mail retrieval (10 minutes, 30 minutes, 2 hours…) determines how long the device has to sit with the screen off before the symptoms appear.
I’m not sure if it is limited to gmail, or just any IMAP account. And I haven’t tried with POP3 yet.
But this also explains why the symptoms appeared at the same time on these devices.
Try removing your IMAP/POP3 accounts and see if the problem goes away.

I found Gmail to be having problems connecting and I swtiched to manual retrevial last night. Sure enough, not a lockup since

IMAP Gmail was the problem for me...
waterbottle said:
I believe IMAP Gmail is the culprit....
Try removing your IMAP/POP3 accounts and see if the problem goes away.
Click to expand...
Click to collapse
Thanks Waterbottle - that worked great for me. A few weeks ago when I flashed a new ROM, I re-created 2 Gmail accounts and noticed they set up as IMAP instead of POP3. Soon after, my phone starting having the 'sleep of death' problem and wouldn't wake up without a soft reset or a phone call. Power button was useless. I hard rest, flashed to the stock HTC WinMo 6.5 ROM, stripped every running process, tried everything to no avail. Wasted many hours searching forums and trying things that worked for others but always ended up eventually with SOD.
I saw your post this morning and have spent the day...literally...changing the mail retrieval times on the IMAP Gmail accounts and it is clearly the culprit for me. The phone will wake up before the retrievel time but not after so there must be a hangup on the IMAP retrieval connection.
I also have an Exchange account and 1 POP3 account on this phone and I made no changes to them.
Some hours ago I changed the Gmail accounts to POP3 with 5 minute retrievals and have had no problems. Hopefully that solves the problem.
Depending on your ROM, adding the Gmail account will not give you an option to select POP3. I got around that by putting in a fake email address (anything but @gmail.com) until I got to the type of email selection, selected POP3, and then went back and put in the correct email.
UPDATE: After 1+ week with gmail accounts setup as POP3 instead of IMAP, no wake-up issues. For me - solved!

I have now sufffered with the same issue. Strange as I have had a gmail account for donkeys on the ROM, started last night, didn't realise what the issue was thought it was time for a refresh so hard reset the phone.
Only wish I had checked on here before hard resetting the phone.

I started having this same problem last Friday, May 20 and was about to give up. Reflashed the updated stock rom, numerous hard resets...ugh. Then I found this little gem. Great advice XDA members! I deleted gmail account, reset it as pop and bliss has returned. Thank you!

same here g mail was the issue
but at&t sent me a replacement phone
12 days before the warranty was up

I had this problem as well starting a few weeks ago and localized it to my scheduled email pulls. I have 3 IMAP accounts configured to pull every 15 minutes. It appears that only the gmail one is causing the issue as it is currently set to manual download with the others still pulling every 15 minutes and I have not had the sleep hang for 4 or 5 days now. The other two IMAP accounts are at 1and1.com. I didn't think to try POP for the gmail account so thanks for that tip! I'll set that up and hopefully be back to scheduled pulls for all three accounts.
I suspect a software defect in WM results in a race condition triggered by an odd timing from the IMAP connection to gmail versus other mail providers. Some bit is not getting set or cleared and this prevents normal wake-up later. This likely can happen with any IMAP account but is especially problematic with gmail. Note that an incoming phone call wakes the phone properly when hung so it is not really hung, just unable to be woken up normally.
And yes, like most of you, I hard reset and reinstalled/reconfigured everything (twice actually) while trying to diagnose what was causing this.
Peter

somthing happend last weekkend with g mail and the tilt 2
no more sleep of death after uninstall of g mail
and batt. last longer

Having problems with synchronizing contacts with Gmail?

Hi all,
Today I ran into a problem with my phone, regarding synchronization of my contacts with Gmail. I wanted to share the problem and solution, since it is bound to happen to others.
NOTE: I have a Dutch phone, so when mentioning menu options and such I am bound to use the wrong terms.
What I did:
I came from a WM6 phone and migrated my Outlook contacts to my new Andriod phone. All went well, I had my contacts securely in my phone memory. Handy thing, it links all contacts with similar contacts from Gmail.
Since I do not use Outlook anymore (it now seems redundant) I worried about losing all my contacts when something happens to the phone, and wanted to migrate them all to Gmail.
I did this; downloaded an App (IuA Contact Backup I think), backed up the contacts and imported them into Gmail. After cleaning up the contactlist in Gmail it seemed to synchronize fine but it also made my contactlist slow. This is because it needs to link all contacts from different sources, which takes up a lot of processor speed. The phone contacts were now useless though, since they are all in Gmail.
So I decided to delete all Phone contacts. When I did this, I lost most phonenumbers (although they were still in my Gmail contacts). Then I noticed that synchronizing with Gmail had started failing, resulting in some drops of sweat and no clue how to restore it.
The error message was: "Sync is currently experiencing problems. It will be back shortly." Apparently when I thought the contacts from Gmail had synchronized correctly, they had not.
What I did to solve this:
I started with a backup of all my contacts! If something goes wrong, I am not responsible for the loss of your contacts!
In Settings -> Applications -> 'Manage applications (?)' -> 'All applications' I went to something called 'Contact storage (?)'. Here I deleted all data.
After that, I restarted my phone (soft reboot, just use the on/off button with long-press and select 'Turn off'). When the phone starts again, it will start synchronizing with Gmail and all will be fine.
On various fora I found that Android does not like large amount of changes to the contacts in Gmail. If you delete (or change?) a lot of Gmail contacts before it synchronizes, I guess it cannot keep up with the changes and stops the process. This will not solve itself.

Problems with incomplete contact sync from Google account

Hi all,
I encountered a rather specific issue, and i cannot resolve it.
I had to send my HTC 10 to service, and as a replacement i had iPhone 6.
I synced my google account on it, and normally used gmail and all contacts synced properly.
Now i returned to HTC 10 and i cannot sync back all contacts the the phone.
I am checking on web, on my gmail account, all contacts are still there, but on HTC 10, both People and google Contacts application for some reason cannot show all contact.
I tried reinstalling, resyncing, deleting app cache and data, restarting phone multiple times...
I tried also so isolate, if those contacts maybe have some fields that cause an issue on sync, so those contacts cannot be pulled on the phone, but 3 weeks ago i had them all normally on the phone....
The contacts that dont want to sync, haven't been newly created on iPhone, all those i had on my gmail account for ages now...
Any idea where to go on from here, who to contact?
Thank you, BR

I solved this problem by deactivating power saver. After a few minutes, Contacts started to sync with my Google account.