Develop Bugs

Serious BUG, i'm coming to XDA for help or guidance

My issue involves the phone not accepting incoming calls.
CLIFFS:
Roughly 1/3 calls are affected, ive tried various kernals, radios, and roms. What else can i try (short of getting a refurb)?
This has only been an issue for the last 2 or 3 weeks, for months before that i never experienced this at all.
DETAILS:
It is very sporadic but happens quite frequently.
Sometimes i will see an incoming call, hear the ringer, then when i click "Accept" it appears to be connected, but i hear dead silence. Then about 10 seconds later the call is ended. It may happen a few times in a row, and it also may not happen. I never have any issues dialing out though.
when im saying "hello? hello?" and hearing nothing ... if i hit the "End Call" button there is a split second i can hear the audio from the other party before the phone hangs up
I know the people calling me, and sometimes it is people who don't call regularly. They wouldn't play games like prank call me.
I have confirmed i am having this issue with at least these ROM's:
SkyRaider 3.2
SkyRaider 3.3
SkyRaider 3.3.1
SkyRaider 3.3.2
virtuous 2.7 + custom kernal
virtuous 2.7 + stock kernal
Have tried the following Kernals:
KK #5
Stock HTC Kernal .15
Stock HTC Kernal .17
Have tried the following radios:
2.07.00.07.16
2.15.00.07.28
2.15.00.09.01
2.05.00.06.11
Does anyone have any suggestions on what else i can try?? I am so in love with my phone, but this is hurting my business and must be resolved.
Has anyone even heard of an issue like this? I dont even know what to search for
Thank you so much if you can help.

This could be a hardware.issue if it persists across still these combinations. Just a thought. You might want to un root it then take it to verizon to ruin done diagnostics...
Sent from my ADR6300 using XDA App

Is that something they do on the spot? Or do they have to take my phone away?
Also if it came down to having to have the phone replaced, are there any known ways of ensuring i receive a new unit?
Thank you.
Im really upset over this because i love my phone so much If it were a problem with BT or something else i may just ignore it, but to not be able to receive calls?? LOL

Try doing a RUU back to stock, and see if your problems are fixed after a factory reset.

Have you tried updating the PRL?

AndrewGL said:
Try doing a RUU back to stock, and see if your problems are fixed after a factory reset.
Click to expand...
Click to collapse
So dont do a factory reset now? Go back to stock 2.2 first, then factory reset?
WoZZeR999 said:
Have you tried updating the PRL?
Click to expand...
Click to collapse
No, im assuming i can find out how to do this with a quick search .. unless you have a moment to explain?
Thank you so much.
FYI, today i got the issue using another radio, will update original post

rsarno said:
So dont do a factory reset now? Go back to stock 2.2 first, then factory reset?
Yes
No, im assuming i can find out how to do this with a quick search .. unless you have a moment to explain?
Thank you so much.
FYI, today i got the issue using another radio, will update original post
Click to expand...
Click to collapse
*228 option 2 this will reprogram and restart your phone.

ramcharger1979 said:
*228 option 2 this will reprogram and restart your phone.
Click to expand...
Click to collapse
Thank you. I did it, and went from 51920 to 52011
I wonder if this will have any affect

Just an update on this, since changing my PRL i have not yet had the issue happen again!!
I only received like 5 calls, but i usually always get it 1/3 typically
Ill update if anything changes, but thanks so much!!

The PRL did not work afterall.
What are my next steps? If i take my phone to VZW can they run some sort of test on the spot? or will they want to send it away?
Or should i dial 611 and make a stink until they send me a new phone?
I dont know what to do

rsarno said:
The PRL did not work afterall.
What are my next steps? If i take my phone to VZW can they run some sort of test on the spot? or will they want to send it away?
Or should i dial 611 and make a stink until they send me a new phone?
I dont know what to do
Click to expand...
Click to collapse
Un root it first then take it back to stock. Lots of info out there about how to do that. Then take it back to verizon store. Be sure to s-on the phone...
Sent from my ADR6300 using XDA App

Yep thats what its looking like
I downloaded the RUU and flashed it, but there was an error saying "Bad" and abandoned. Any idea where i can find a confirmed copy?
I then tried flashing the earliest backup i had from Recovery, it appears to be from just before i rooted.
Im going to see if i have the issue on this rom.
If i do, i will go S-On and they will see me in the store

what pisses me off most is i cant replicate it to do testing!!
Im sitting here literally calling myself over and over, to see if it connects lol

ok then, I had issues too with my network, and doing *228 was not good enough for some reason soooo do this.
Do a RUU by following the directions in this thread, and by using the file provided there.
http://www.incredibleforum.com/foru...-how-get-back-complete-stock-s-off-2-2-a.html
Then once you have gotten through the set up of your stock 2.2 incredible, Factory reset (pick the option that wipes the most data). When you turn back on your phone, it will ask you to activate it, like you just got a new phone. That has been fixing a lot of peoples weird problems lately.

AndrewGL said:
ok then, I had issues too with my network, and doing *228 was not good enough for some reason soooo do this.
Do a RUU by following the directions in this thread, and by using the file provided there.
http://www.incredibleforum.com/foru...-how-get-back-complete-stock-s-off-2-2-a.html
Then once you have gotten through the set up of your stock 2.2 incredible, Factory reset (pick the option that wipes the most data). When you turn back on your phone, it will ask you to activate it, like you just got a new phone. That has been fixing a lot of peoples weird problems lately.
Click to expand...
Click to collapse
So you unrooted, flashed 2.2, factory reset, then re-rooted?

Only way to get a new unit is to go in the store and freak out cuz you lost it and you need a phone NOW! They can call asurion for you and get what's called an emergency replacement or something like that. Just tell them you have buisness the next day and it's out of state. But the downside is you will get a Incredible with a SLCD screen and not your original AMOLED. But aleast it's new
Sent from my ADR6300 using XDA App

Okay i fooled a lot and it hasnt happened yet (i have my toes crossed)
Here is what i did:
First, i flashed back to my very first backup right after root. So i went back to stock, but still had root.
Next i did a factory reset, wiped all data
Next i flashed SkyRaider3.3.2, newest radio, and manually reinstalled all apps and settings
so far its been 24hrs and i haven't had the issue!!

going on 4 days without an issue, thanks everyone for the help and advice

Prl

I just was wondering. I am trying to update my prl and it keeps failing. Now do I really need it? And if so how do I go about doing it manually if I can
Sent from my SPH-D700 using XDA App

Search is a wonderful thing.
http://forum.xda-developers.com/showthread.php?t=898628

tcooper85 said:
I just was wondering. I am trying to update my prl and it keeps failing. Now do I really need it? And if so how do I go about doing it manually if I can
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Current PRL has been rolled back to 60676. Error is Sprint originated. If in settings, phone info, status that is your prl then you are fine.

kennyglass123 said:
Current PRL has been rolled back to 60676. Error is Sprint originated. If in settings, phone info, status that is your prl then you are fine.
Click to expand...
Click to collapse
Thank you
Sent from my SPH-D700 using XDA App

I am on 677 so how do I go back.
Sent from my SPH-D700 using XDA App

dito33 said:
I am on 677 so how do I go back.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Like most others you will wake up one morning and it will be on 76, there is a way to do it manually but you need to get your msl. Google update prl manually if you are concerned about. It won't make that much difference unless you travel alot, roam a lot, or you are in one of the areas that had a roaming tower switch.

Rethinking this prl error thing. I Odin'd back to DI18 and tried the PRL update and still no go. Let the OTA update to EC05, no go. Called Sprint and he (of course) had me go through a few different resets and still no go, even got me locked in an activation loop. So somewhere along the way my update ability was broken. Was it something in DK28? Since it broke GPS's and some USB connections. Not sure but luckily with insurance I will be getting a new phone next week to see what works. My g/f's phone has gone mostly the same path as mine but prl updates fine. All phones are not created equal.

It's Sprint's problem. I wish they just would know and admit that. We're stuck at 60676 for now anyway. Manual updates are the way to go if you must. I think folks have been using QPST.

Sprint has basically acknowledged the issue on their support forum. I tried to post the URL but this site wouldn't let me.
Of course, acknowledgement and fixing it are 2 very different things. I don't think they know the root cause particularly at the technician level. They just send you through some resets and then offer to swap your phone.
I wonder if this will be fixed in the next OTA update?

mreed112 said:
Sprint has basically acknowledged the issue on their support forum. I tried to post the URL but this site wouldn't let me.
Of course, acknowledgement and fixing it are 2 very different things. I don't think they know the root cause particularly at the technician level. They just send you through some resets and then offer to swap your phone.
I wonder if this will be fixed in the next OTA update?
Click to expand...
Click to collapse
Hmm...maybe. But why do the new phones work, unless it is something in the first batch of Epics that went out, if so then why does the 2nd phone on my account update fine? If both phones purchased at the same time were not updating then I wouldn't question it, but the fact that 1 does and 1 don't bothers me and makes me feel like something in the rooting process or ROM flashing knocked it out. I have seen the posts on Sprint, but I think it is due to the amount of reports that they have gotten and have no idea what is wrong. Once they get my phone back, they will have another one to work with.

kennyglass123 said:
... something in the rooting process or ROM flashing knocked it out. ...
Click to expand...
Click to collapse
My phone updated fine when I got it in mid Jan 2011. I started getting update errors about a week BEFORE the 2.2 OTA update. I have never rooted and am completely stock. My guess is there is a software glitch on some phones or the servers that is preventing the handshake between the phone and the servers for updating. It could be that Sprint has unknowingly programed their servers for some ESN's not to update. I just hope they find the root cause and fix it.

mreed112 said:
My phone updated fine when I got it in mid Jan 2011. I started getting update errors about a week BEFORE the 2.2 OTA update. I have never rooted and am completely stock. My guess is there is a software glitch on some phones or the servers that is preventing the handshake between the phone and the servers for updating. It could be that Sprint has unknowingly programed their servers for some ESN's not to update. I just hope they find the root cause and fix it.
Click to expand...
Click to collapse
Maybe...certain ESNs? Trying to lock out first Gen Epics? Every theory I come up with gets blown. I imagine both phones on my account are the same gen purchased a week after they came out. I guess I have to let it go and be happy with a new phone next week.
Do you BONSAI?

[Q] WFS, CDMA, MPCS, no calls or texts but does wifi, help!

So I've been working on my friends phone trying a few different ROMs. Anyway long story short is now it doesn't make/get calls/texts, but it sees the network and connects to it. Her boyfriend also has Metro PCS and his phone works fine so it's not the carrier.
Not sure about GPS but I believe that it working too.
The rom I used was Simon's Sense http://forum.xda-developers.com/showthread.php?t=1598058 it was working fine the first time I flashed it and I tried other ROMs to work around another problem and they all screwed with the phone, as did I flashing that thing like a naked guy in a trenchcoat (aka I'm an idiot.)
Any help you guys could give would be appreciated.

I'd try my rom over on AndroidForums... Had it here too, but I don't like multiple threads. Its stock based specifically for mpcs. Ask bobdammit if you see him around as well; hes mpcs.
Rob
Sent from my HTC_A510c using Tapatalk 2

Found it, thanks. I'll give it a shot.
Somehow I doubt it's going to work since .sense was working and now isn't but I don't really have anything to lose.

Tried your ROM with no luck. It's still not able to make/get calls/texts. Makes me think the issue isn't ROM related... but it has to be?
Maybe a new radio would work? It sees the metroPCS network and says it's connected. When making calls it rings and then does the whole "DET 0 1, your call cannot be completed as dialed." But for that to even happen should mean the radio is working.
I'm so damn confused over this.

i am a metropcs dealer and even there phones from the get go can be a pain to set up in order to make a call. if you want, try to reset the phone to stock then try to just set it up so it can make a call, then rehack it. if all else here is a special operational support number 18009016266, they can probably just walk you through to possibly get it working. just dont mention anything about rooting or different roms, since metropcs is completely against people hacking there service.

I'd reset it to stock but I lost the nandroid backups somehow
Thanks for the number. I'll try that too if all else fails. However as much as I love android, I hate actually talking to people, especially customer service. I might make my friend do it.

See if there's an ruu in the shipped roms sticky and flash it, then check for any ota updates, an ruu will upgrade your radio too.
Worth a shot.

intel007 said:
See if there's an ruu in the shipped roms sticky and flash it, then check for any ota updates, an ruu will upgrade your radio too.
Worth a shot.
Click to expand...
Click to collapse
Good advice I gave same on other thread.
I concur. And football did post all the marvelc [inc metro] roms some time ago after I purchased and requested; super nice guy.
Rob
Sent from my HTC_A510c using Tapatalk 2

Tried the RUU from http://forum.xda-developers.com/showthread.php?t=1432425 with no affect (well other than reloading everything, radio still connects to the network but it won't make/receive calls/texts).
Anyway after further review and screwing around on the google I found this http://androidforums.com/wildfire-s...-metro-pcs-get-mobile-network-back-guide.html
Followed the instructions but it still says the phone number is 0000000291 under the about/phone identity submenu.
Finally getting closer, I can feel it
EDIT: Got it to show the correct phone number, but now it only wants to make collect calls.
EDIT 2: From what I've read, all I need the MIN number and all should be good (I was correct)
This phone has been a pain in the ass since I started working on it. I <3 my Motorola. Seriously I don't get why they'd make it with such horrible memory to begin wit... oh yeah, money.

Problems after flash

ok. i just took my phone to my local Boost dealer. The owner flashes phones.
Not sure what rom he used or anything. if u need to know let me know how to find out and ill tell u....
Since i have my phone flashed it was working fine. but as soon as i enable my WIFI when i got home i cannot recieve or make calls or text.
With wifi enabled, if i go to make a phone call, it stays on DIALING for awhile then just drops the call. No ringing no nothing.
I took off wifi and the phone worked fine.
Also i cannot download things from the store while on my 3g network. i can go to the store and click download. it just stays on Zero until i get home. and connect to my wifi.

TwistedMarine said:
ok. i just took my phone to my local Boost dealer. The owner flashes phones.
Not sure what rom he used or anything. if u need to know let me know how to find out and ill tell u....
Since i have my phone flashed it was working fine. but as soon as i enable my WIFI when i got home i cannot recieve or make calls or text.
With wifi enabled, if i go to make a phone call, it stays on DIALING for awhile then just drops the call. No ringing no nothing.
I took off wifi and the phone worked fine.
Also i cannot download things from the store while on my 3g network. i can go to the store and click download. it just stays on Zero until i get home. and connect to my wifi.
Click to expand...
Click to collapse
Since you have no idea what ROM AND what method the guy used why not go back to him?
There is an option in the play store to 'only download via wifi' though. About your other issues I don't know.
Folks here would need more information I'm sure.
And why not do some searching about Boost flashing here before asking the question(s), that is sure to provide some insight or at least an education.

ive done my research. didnt find anything. which is why i posted. im out of of state of my local dealer atm so i cannot go back to him. another reason why i made a thread here hoping to get some help.
i also stated if anyone needed any more information tell me how to get it and ill be more then glad to tell u.

How bout download another rom that is compatable with your
Phone.....Or try and download Cynogenmod 10 or 9
Sent from my GT-P6200 using XDA Premium HD app

You guys aren't helping at all. Even when I am a d**k I am still helping people.
OP, what is the model number of the phone? Look under the battery.
Also need you to go to Settings, scroll all the way down and find about phone. Click that and take a screen shot. Should be power+home. If that doesn't work, try power+Vol down.
Sent from my SPH-D710 using xda app-developers app

graydiggy said:
You guys aren't helping at all. Even when I am a d**k I am still helping people.
OP, what is the model number of the phone? Look under the battery.
Also need you to go to Settings, scroll all the way down and find about phone. Click that and take a screen shot. Should be power+home. If that doesn't work, try power+Vol down.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
the guy installed the version compatable with my phone. hes been doing it for years, flashed several of my phone sin the last 5 years and is the owner of 4 different stores.
model SPH-D710
andriod version 2.3.6
baseband version S:d710.10 S.EL29
Kernel version 2.6.35.7-sph-710.el29-cl852097
build number TSM.REVAMPEDv.1.2.9
Hardware Version D710.10

TwistedMarine said:
the guy installed the version compatable with my phone. hes been doing it for years, flashed several of my phone sin the last 5 years and is the owner of 4 different stores.
model SPH-D710
andriod version 2.3.6
baseband version S:d710.10 S.EL29
Kernel version 2.6.35.7-sph-710.el29-cl852097
build number TSM.REVAMPEDv.1.2.9
Hardware Version D710.10
Click to expand...
Click to collapse
OK, so you are on a Gingerbread build - Kernel version 2.6.35.7-sph-710.el29-cl852097, with an older Modem - baseband version S:d710.10 S.EL29.
And running a Gingerbread ROM from Febuary of last year (http://forum.xda-developers.com/showthread.php?t=1429635).
We are now two full releases away from Gingerbread. Ice Cream Sandwich (ICS) and now official JellyBean.
Have you updated your PRL and Profile?
System Settings>About Device and Software update ( I think it's there. Havent been on GB in a long time - look and you'll find them)
You might want to check out this post from Febby, has a guide on how to get JB on Boost.
On the sxtp forum garwynn has a full one-click that will get you to ICS at least FI22 here.

leaderbuilder said:
OK, so you are on a Gingerbread build - Kernel version 2.6.35.7-sph-710.el29-cl852097, with an older Modem - baseband version S:d710.10 S.EL29.
And running a Gingerbread ROM from Febuary of last year (http://forum.xda-developers.com/showthread.php?t=1429635).
We are now two full releases away from Gingerbread. Ice Cream Sandwich (ICS) and now official JellyBean.
Have you updated your PRL and Profile?
System Settings>About Device and Software update ( I think it's there. Havent been on GB in a long time - look and you'll find them)
You might want to check out this post from Febby, has a guide on how to get JB on Boost.
On the sxtp forum garwynn has a full one-click that will get you to ICS at least FI22 here.
Click to expand...
Click to collapse
i was told not to update anything. it might brick the phone or something.

TwistedMarine said:
i was told not to update anything. it might brick the phone or something.
Click to expand...
Click to collapse
um... What kind of response are you looking for? I left my hat and rabbit in my car...

TwistedMarine said:
i was told not to update anything. it might brick the phone or something.
Click to expand...
Click to collapse
Xda is all about reading and learning. If you dont want to read, learn, and decide what to do with your phone then go back to the store and get them to fix it.

TwistedMarine said:
i was told not to update anything. it might brick the phone or something.
Click to expand...
Click to collapse
Well it sounds like the person telling this to you really doesn't know what he's talking about then. It could just be he doesn't want to take responsibility for YOU jacking up the phone and wants you to have him do it. It could be he hasn't done any more research or reading here since early 2012. I don't know.
Yes there is a possibility to brick your phone. Especially if you don't know what you're doing. using things like ROM Manager, an 'unsafe recovery', etc..
BUT that can easily be avoided by following the stickies, how tos and reading the Original Postings by the devs.
The 'One-Clicks' are by far the easiest and safest way to go. But still read through the OP AND followup posts thoroughly.
If you're happy 'taking what your given' then by all means go back to the store and have the guy fix your issues with that ROM and setup.
Most here are definitely not happy with being told to take what we give you (ala the Carriers, and CrApple), that's why its a 'Developers Forum'. Those that are interested in learning and contributing, tweaking and modding, and just trying new things; can.
Good luck

Since you haven't replied back as to what happened I'm guessing you figured it out or took it back.
But here's another good resource. Garwynn just put up the release verions of the One-Click for Boost here

[Q] 4.4.2 update question

Hello! every time I try to download the 4.4.2 update on my phone there just pops up a message that says that the download has been interrupted. When I connect it to Kies it tells me that my 4.3 version is up to date.
Does anybody have a I747UCUFNE4 file that is flashable through Odin? I'm not rooted, just running stock bootloader and rom.
Thanks!
'PD: I found that people had the same problem with the S4 but I don't know if the same solutions apply

I'm in the exact same boat as you. I can't quite figure out why OTA nor Kies will work. I've also got 4.3 on my phone. I was actually about to post this up because I waited several days in hopes that something would fix itself, but got nothing. I've changed the date out to July 4th (Trying every day prior), trying to get it to recognize that there is an update, and still can't get it to update. I've done everything that I can aside from resetting my phone, which I don't want to do. I even fresh installed Kies on two computers and both won't see KitKat and both won't let me "initialize and check for firmware update," saying that the SGH-i747 cannot initialize.
Prior to KitKat, it would just say my system firmware was up-to-date, not this interrupted junk. That right there tells me it is seeing it, but it won't even attempt to grab it.
My phone is also complete stock and not rooted.

I wanted to bump this. Anyone have any ideas what's going on with our phones?

Have you tried downloading the ota and manually flashing? Its in this thread: http://forum.xda-developers.com/showthread.php?t=2788012

maybe
DocHoliday77 said:
Have you tried downloading the ota and manually flashing? Its in this thread: http://forum.xda-developers.com/showthread.php?t=2788012
Click to expand...
Click to collapse
Is it that simple? I just flash it in through odin? Sorry but this is my main phone and I read people have had a lot of problems with the 4.3 version when they use Odin.

Tony90mr said:
Is it that simple? I just flash it in through odin? Sorry but this is my main phone and I read people have had a lot of problems with the 4.3 version when they use Odin.
Click to expand...
Click to collapse
I'm with Tony here. This is my main phone so I'm not looking to break anything, let alone completely wipe my phone with a manual install like that. Not at this time, anyway. I've thought about it, but am shying away from that for now.

data
NAiLs00 said:
I'm with Tony here. This is my main phone so I'm not looking to break anything, let alone completely wipe my phone with a manual install like that. Not at this time, anyway. I've thought about it, but am shying away from that for now.
Click to expand...
Click to collapse
I dont mind losing data by manual installing, but ai need to know it is safex

Tony90mr said:
I dont mind losing data by manual installing, but ai need to know it is safex
Click to expand...
Click to collapse
If I get some free time today, I'm going to contact AT&T to see if something is whacked on my account or if I need a new SIM. I swear that my original Galaxy had this same problem and they fixed something. I'll let you know what they have to say.
Also, so long as you follow instructions to the T, it is safe. I am not one to jump on something immediately, so I like to read about people's problems for a couple days. This one seems to be going along well. I put Cyanogenmod 7 on my original Galaxy S without a hitch, and the process has since been simplified big time!

Well, I called and spoke with someone and AT&T has the ability to push updates manually if your phone isn't taking it. While she was waiting for the program to open, she was reading over the change log to see what all changed. She couldn't get her program to open, so she went to seek help. Unfortunately she came back and informed me that Kitkat isn't available yet, per a phone engineer. I let her know about many people receiving it already and pointed her to the S3 details on their website that says it's upgradeable to 4.4. I also showed her this:
http://www.samsung.com/us/support/S...?faq_id=FAQ00047464&fm_seq=51509&preview=true
She is going to speak with some other folks and call me back in an hour. Fingers crossed!

Tony90mr said:
I dont mind losing data by manual installing, but ai need to know it is safex
Click to expand...
Click to collapse
Youre best bet if you are unsure about any of it would be to use enewman17's thread in General for updating. Most have had success with it and you'll probably find it has the most detailed steps for how to do it.

NAiLs00 said:
Well, I called and spoke with someone and AT&T has the ability to push updates manually if your phone isn't taking it. While she was waiting for the program to open, she was reading over the change log to see what all changed. She couldn't get her program to open, so she went to seek help. Unfortunately she came back and informed me that Kitkat isn't available yet, per a phone engineer. I let her know about many people receiving it already and pointed her to the S3 details on their website that says it's upgradeable to 4.4. I also showed her this:
http://www.samsung.com/us/support/S...?faq_id=FAQ00047464&fm_seq=51509&preview=true
She is going to speak with some other folks and call me back in an hour. Fingers crossed!
Click to expand...
Click to collapse
Alright... The rep called me back to let me know what's up! Apparently AT&T is having problems pushing the update at this time and has no ETA when they'll have their end resolved. She suggested I go to Best Buy and have them update my phone through Samsung Experience. The store closest to me has Samsung Experience, so I'll stop there after work and update you. If you happen to try it out yourself before I reply, let me know how it goes!
Now whether AT&T is blowing smoke in my face on both the update problems and Best Buy thing... I have no clue.

NAiLs00 said:
Alright... The rep called me back to let me know what's up! Apparently AT&T is having problems pushing the update at this time and has no ETA when they'll have their end resolved. She suggested I go to Best Buy and have them update my phone through Samsung Experience. The store closest to me has Samsung Experience, so I'll stop there after work and update you. If you happen to try it out yourself before I reply, let me know how it goes!
Now whether AT&T is blowing smoke in my face on both the update problems and Best Buy thing... I have no clue.
Click to expand...
Click to collapse
Well, Best Buy does indeed have the Samsung Experience dude present at two locations by me. One location said they didn't know what I was talking about and to wait for AT&T to have the update available. The other location the dude immediately knew what I was talking about and proceeded to update my phone.
They use a software called Smart to do this and it said there was an update for my phone. It took about 5-8 minutes and I was done. Unfortunately the Smart software wasn't so smart, because it just reflashed 4.3 onto my phone. I also attempted to do a manual check and it said "Software Update Interrupted." He proceeded to check again to see if the update was available and this time Smart was saying my phone was up-to-date. Hmph! The Samsung rep said he'd give me a call tomorrow and let me know why their Smart software didn't have 4.4.2 available, even though it should. He wasn't sure if it would just take another week before they got it, but he would get some clarification.
So much for that one.

I have been having the same problem. Everyone else seems to have gotten the update on their SIII's, but me. I feel left out of the KitKat club. Hah! Even my boyfriend has gotten it and we're on the same plan. I tried going through Kies, but it keeps saying that it doesn't support my phone. I even tried manually putting in the model number and S/N through Kies, but that just wants me to update it back to 4.1, which doesn't even make sense. I also tried changing the date on my phone to a future one, but that just made the wait time longer. It keeps saying my phone is up to date and it even says so on Kies. I don't understand...

I hate kies. ....lol!
There are two threads in General which will help you to update manually.

DocHoliday77 said:
I hate kies. ....lol!
There are two threads in General which will help you to update manually.
Click to expand...
Click to collapse
It was the only suggestion I was given on the AT&T community forums, I thought to at least try it. More of a headache than anything else. Hah!
The only problem is that I don't want to root my phone, like I have done with some of my old phones in the past, since this one is still under contract.

Try this thread then.
http://forum.xda-developers.com/showthread.php?t=2788012

Well, I stopped at Best Buy again today to see if they had 4.4.2 available and sure enough, they do. He told me the update came in yesterday. I had him update my phone and I'm happy to say I have KitKat on my SGH-I747.
Everything seems MUCH smoother. Bluetooth actually works and connects on its own (instantly, too), WiFi actually seems to be working instead of saying my connection is unstable, and the phone is overall swifter at tasks like it was prior to 4.3. There is also no annoying lock screen delay like 4.3 introduced for me. So overall, I'm VERY happy with 4.4.2. :good:
:victory:
... now to see if my battery life improves!

NAiLs00 said:
Well, I stopped at Best Buy again today to see if they had 4.4.2 available and sure enough, they do. He told me the update came in yesterday. I had him update my phone and I'm happy to say I have KitKat on my SGH-I747.
Everything seems MUCH smoother. Bluetooth actually works and connects on its own (instantly, too), WiFi actually seems to be working instead of saying my connection is unstable, and the phone is overall swifter at tasks like it was prior to 4.3. There is also no annoying lock screen delay like 4.3 introduced for me. So overall, I'm VERY happy with 4.4.2. :good:
:victory:
... now to see if my battery life improves!
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Click to collapse
Hi,
I am now living outside US and I have an UNLOCKED S3 i747 and I wanted to update my 4.3 to Kitkat 4.4. Unfortunately, AT&T dont push 4.4 update if you dont have an active AT&T account. Is there a quick and safe way to update without going through AT&T servers?

icewebber said:
Hi,
I am now living outside US and I have an UNLOCKED S3 i747 and I wanted to update my 4.3 to Kitkat 4.4. Unfortunately, AT&T dont push 4.4 update if you dont have an active AT&T account. Is there a quick and safe way to update without going through AT&T servers?
Click to expand...
Click to collapse
Already answered this in a different thread. Check the General section.