[Q] Help with rooting - stuck with unrevoked - Desire Q&A, Help & Troubleshooting

Hi,
I'm trying to root my phone. I'm up to the step where I install unrevoked and run it.
When I do I get the message:
Waiting for device. Plug phone in now and enable USB debugging.
I have my phone plugged in and USB Debugging is enabled, but nothing happens.
The drivers I needed to download would not install until I booted my phone into hboot. (Then it showed the android 1.0 device so I installed the drivers).
I've rebooted my phone now, and I have tried connecting both as HTC Sync and as a Disk Drive (on the phone).
I believe HTC Sync has been completely removed from my computer, so I'm stuck at where to go next. Can someone help please?
Edit: When I connect using 'HTC Sync' as the method on the phone, I get an Unknown Device appear in my list of drivers. I can't install the 'drivers' provided with Unrevoked here. Have I missed a step?
Thanks & Regards
Adza

Never mind - found the problem. I uninstalled both HTC Sync and HTC Driver installer. Once I put HTC Driver installer back on, all ran like clockwork. (I needed to also choose HTC Sync on the phone when connecting the USB Cable).

Related

HTC Sync not connecting ..... (HTC Sync 2.0.28 with Vista)

Got my first android after using WM for years.
Tried everything to get HTC Sync to work but in vain.
Installed HTC Sync that came with phone on the SD card i.e., version 2.0.28.
Tried different USb ports on laptop running Vista but still no connection.
Can anyone help in getting HTC syn to work please ????
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
Have You changed USB connection on Desire to HTC sync?
Dos it find new hardware on PC? Does it installed correctly drivers?
If all is OK, so You should have in bottom right corner of HTC sync written connected.
tickmaster said:
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
YES
Have You changed USB connection on Desire to HTC sync?
YES
Dos it find new hardware on PC?
YES
Does it installed correctly drivers?
YES
If all is OK, so You should have in bottom right corner of HTC sync written connected. NOThere is HTC Syn in corner, but DISCONNECTED
Click to expand...
Click to collapse
Try installing HTCSync again.
EroThraX said:
Try installing HTCSync again.
Click to expand...
Click to collapse
Already installed three times.
No luck so far. Please help. I try this three times everyday since I got my desire. Don't know what am I doingwrong. Installed/re-installed HTC sync on Vista laptop multiple times. Each time restarted computer. Connects device, USB device detected and installed successfully. HTC Sync option selected on attaching USB to device and computer ....... after trying for 30 seconds, gets msg on the device that "unable to find HTC sync on your PC". Though it is open in front of me.
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
scotch whisky said:
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
Click to expand...
Click to collapse
It easily mounts as a Disk Drive.
Disabled firewall/Antivirus too.
Got USB 2.0 ports. Its Sony Vaio with Vista, less than 2 years old.
Umm..............
Are you loading HTC Sync twice. It sits in the tray. To sync you do it all from the desire. Plug in USB lead, switch from charge only to HTC sync, after 20 to 30 secs it should connect then press sync now.
im having exactly the same trouble, let me know how fixing this goes!
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
dr_s said:
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
Click to expand...
Click to collapse
Hi there,
what version of Windows are you running? Is it 32/64-bit?
Did you try different USB slots on your computer? Cured the connection issues for me.
Hello,
I use this
http://www.htc.com/fr/SupportViewNews.aspx?dl_id=933&news_id=631
She works fine with my Desire with W7
Ensure your phone is setup to recognise HTC Sync:
1- From the Home screen, press MENU, and then tap Settings -> Accounts & sync.
2- On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.
3- If your phone displays a message indicating that it’s unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.
4- When the Phone Connection Wizard is displayed on your computer, click Next.
5- Enter the name you want for your phone, and then click Finish.
Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone.
If you still are unable to connect, please try the following (On a Vista 32-bit computer):
1- On your phone go to Settings -> Applications -> Development and turn USB Debugging ON.
2- Turn OFF your Desire and OPEN HTC Sync on your computer.
3- Connect USB cable to computer AND THEN to your phone.
4- Turn ON your phone again.
5- Now you should see a sync icon aside of the USB icon on your Desire's status bar. Pull the notification bar down and click on the sync icon and follow the steps in the HTC sync manager on your computer.
If still unresolved, try this:
1- Navigate to c:\program files
2- Create this directory structure underneath \HTC\HTC Driver\Driver Files\Vista_x86\
3- Unzip the uploaded zip file to that folder http://www.megaupload.com/?d=VCAV799X
4- Plug Phone into Computer via USB
5- Under Notifications Mount as USB Drive
6- Navigate to Storage Card\HTC Sync Tool_2.0.28\HTCSync_2.0.28 an run
7- Reboot
8- Open HTC sync, plug in your phone and follow the Wizard
First time I install HTC Sync( on my PC with Vista(32bit), it can not connect the Desire. I read the help file again, then I stop anti-virus software and re-install HTC Sync, and then it works fine.
@ Mastoid. Thanks for detailed reply and your help. However, nothing worked yet. Your file at megaupload is "unavailable" and therefore I haven't been able to try the third option.
OK - I was in the same boat and thought I had got one step closer but now back at square one::
Windows 7 32bit - and a 1 week old install so as clean as it gets - on a 1 yr old usb2.0 dell. Brand new desire - likewise.
Initially installed HT Sync from web site - no luck despite all the usual shutting down of firewalls (zonealarm & Windows) / AV (avira) / multiple reboots of PC & Desire.
Uninstalled HT Sync and associated driver.
Installed the version that came on SD card.
Rebooted Desire & PC.
Plugged USB into a different port (in case).
Win reported "android phone usb device - ready to use" but still couldn't find HTC Sync.
Then I disabled Avira AV and eureka - I connected.
Renabled AV and couldn't connect again.
Disabled it and connected again - left the default "My Desire" as device name and seemed to be paired with the PC.
Rather than syncing there and then I decided to check I could replicate the connection so I unplugged the desire without syncing.
WITHOUT CHANGING ANYTHING with the previously successful setup I immediately plugged the desire in again and ... no connection and cannot find HTC Sync.
I have now spent another hour plugging in and unplugging rebooting enabling disabling and I simply can't get a connection again - DAMMIT.
One thing I do notice though is that regardless of the fact I have turned off the annoying "usb debugging" in settings/apps/developer (that box is thouroughly unticked) it continues to run whenever I connect via HTC sync (HDD mode is fine btw).
It was running when I connected successfully though so my first thoughts that this was responsible somehow seem unfounded.
I'm now wrestling with a new OS on my PC and my mobile and am pulling my hair out - any thoughts / suggestions (other than "HTC Sync is ropey, unstable and doesn't play well with other apps) would be a blessing.
Tnx, M1
@ Mark, I am still in that boat with a hole.... sinking. No luck with HTC Sync. Tried all suggestions/advice. Both versions 2.0.28 and newer 2.0.33. Disbaling antivirus, all processes, multiple re-boots, multiple usb ports ....... I have given up.
Currently focused on Drivers and that "usb debugging" mode that just won't turn off.

Waiting for device...

Trying to root my HTC INCREDIBLE...
Downloaded:
android-sdk_r07-windows
android-usb-driver
reflash_package
I installed the usb driver and the android is showing in my device manager. The sdk is currently installing. My droid is on and connected to computer and also USB debugging is on, I'm not sure if I have HTC Sync, but when I go into Settings>Accounts & Sync I turn the Syncing off, is that it? Correct me if I'm wrong. Other sources say uninstall iTunes Agent and doubletwist and that's what I did.
I opened unrevoked recovery and it just sits at "Waiting for device. Plug phone in and enable USB debugging. Make sure HTC SYNC is not installed."
Help please! Thanks!
You need to uninstall HTC Sync from your computer if you installed it. Did you download unrEVOked's drivers? There is a post in the Development forum for this, make sure you follow that. I am assuming you're running FroYo (2.2)?
Sent from Incredible - Skyraider 3.0 RC2 - Hydra 1.113 OCUV kernel - S-OFF - 2.15 radio
Guahan said:
Trying to root my HTC INCREDIBLE...
Downloaded:
android-sdk_r07-windows
android-usb-driver
reflash_package
I installed the usb driver and the android is showing in my device manager. The sdk is currently installing. My droid is on and connected to computer and also USB debugging is on, I'm not sure if I have HTC Sync, but when I go into Settings>Accounts & Sync I turn the Syncing off, is that it? Correct me if I'm wrong. Other sources say uninstall iTunes Agent and doubletwist and that's what I did.
I opened unrevoked recovery and it just sits at "Waiting for device. Plug phone in and enable USB debugging. Make sure HTC SYNC is not installed."
Help please! Thanks!
Click to expand...
Click to collapse
I was having similar issues. I had installed the drivers and when I opened the reflash package.exe file with the phone plugged in with USB debugging on it would just sit there and do nothing.
This is what I did to fix it. I downloaded the HTCSync directly from HTC. After the whole thing installed I went into my "add/remove programs" and deleted HTC sync but left the HTC drivers there.
Then I reconnected my phone and opened up the reflashpackage.exe file from Unrevoked 3.21 and everything went smoothly after that.
PM me if you have any questions. Good luck

[Q] Driver software for Windows 8 x64?

I'm trying to root my HTC Desire but falling at one of the first hurdles: I'm not able to install the driver software, I see the following error:
hxxp://i.imgur.com/5n720Wi.png
I'm running Windows 8 64-bit, and I'm trying to follow the steps to root as described here: androidforums.com/desire-all-things-root/300866-guide-rooting-htc-android-2-2-1-lower-unrevoked-windows-updated-20th-december-2012-a.html
I've installed HTC Sync and uninstalled HTC manager, and uninstalled Dropbox. I can connect to the Desire via USB both in HBOOT (with a successful USB connection message) and in regular Android OS.
I experimented with a couple other drivers - "Universal_Naked_Driver_0.72.zip" and "Acer_A1.win8.usb_drivers.x86_x64.rar" I found mentioned elsewhere.
Are there other drivers available? Any other advice for me to root this for the first time?
I have posted sometime earlier workaround to get it working on Win8, search.
Edit:
http://forum.xda-developers.com/showthread.php?t=1961823&highlight=windows+8+drivers
outofbandii said:
I can connect to the Desire via USB both in HBOOT (with a successful USB connection message) and in regular Android OS.
Click to expand...
Click to collapse
That's not right. Because your screenshot shows an Android 1.0 Device and this means the Desire isn't connected correctly.
Uninstall ALL about HTC and Desire. start the device manager and there activate in the options show disabled Device. Than you look in EVERY directory for Android, Desire, HTC. And remove the Drivers. right klick, remove and than yes and make sure if there is a option that says complete delet the driver say yes.
For Fastboot drivers:
Start Desire in Fastboot, and than you connect to the PC. Normaly Win 8 searches for Drivers. Than it says nothing found. Try in the Device Manager right Klick on Android 1.0 - If there is something about HTC Bootloader with an ! than you have an diferent problem - and research for drivers -> Internet. Than it normaly should work. If not download these drivers directly from unrevoke.
http://unrevoked.com/rootwiki/doku.php/public/windows_hboot_driver_install directly from unrevoked.
and go to device manager, install drivers from PC. Also here make sure the unknown device is an Android 1.0 if the name is different pls tell us.
For Normal use:
after Fastboot works, you download the newest HTC Sync for Desire: http://www.htc.com/de/support/news.aspx?p_id=312&p_name=htc-desire
Ok run the installation BUT After you startet setup it says something like there are a few things missing befor installing. These are HTC Driver, something about Adobe, install these. After that the installer ask for some agreements for HTC Sync now you cancle the install, because all you need are the drivers and they are now installed. It should work now.
If there are some more problems let me know. I had some trouble with the ADB and fastboot drivers a week ago, too but now it works

[Q] Still Can't connect to Win7 PC (driver issues?)

Hi there.
I picked up a refurbed Incredible 2 (running 2.3.4) and am trying to get it to connect to PC so I can move files across between the PC and either internal memory and/or microSD cards. I'm having no luck on Windows 7.
I changed the Default Connection Type from Charge Only to Media Sync / Disk Drive / HTC Sync (after installing the HTC Sync software - NOT the HTC Sync Manager, which apparently only supports the newer phones) to no avail. I've tried them all, and they all have the same issue. I've done this both with and without USB debugging checked, and with "Unknown Sources" ("allow installation of non-Market apps") checked. I've also tried uninstalling Sync, installing Sync Manager, trying again (no change), and then reversing it (uninstalling Manager, and reinstalling Sync) - again, no change. Sync does not see the phone while connected and in "HTC Sync" mode via the Default Connection Type (or anything else).
When I plug the phone in to the PC the PC shows a "USB Device not recognized" and sometimes I will get a "Driver did not install successfully" message. Device Manager is showing one Unknown Device with a "!" issue under the USB controllers category I'm assuming is the problem. There is also nothing showing up under the Disk Drives category in my Device Manager other than my hard disk, even though some of the guides I'm looking at say I should have something related to the phone in there.
I've tried connecting it with 2 different USB cables, just in case the one that came with it was not fully functional. I've used the second cable for data transfer in the past, so it should work. No difference.
I've restarted several times, with and without the microSD card installed. I've tried unmounting and remounting the card as well, no difference.
Am I missing some kind of Win7 drivers for the Incredible 2 that are not installed automatically and/or with the HTC Sync install? I've seen some references and links to HTC drivers that are apparently not on the HTC site, but I am very leery of downloading an .EXE from a random website and just installing it to see if it works. I'd think if this was necessary, it would be on the HTC site.
Anyone know what gives here? I can't think of anything else to try.
Am I a complete newb here, or is this potentially an issue with the refurb'ed phone?
Thank you very much for any assistance!
I use the driver linked on the revolutionary.io site (http://downloads.unrevoked.com/HTCDriver3.0.0.007.exe) and I have never had an issue.
Sent from my DInc2...
update
Hi there.
I attempted this, but still no change. Do you know where this installs the drivers to, so I might try to manually point the Device Manager "Unknown Device" to them?
When I try to update the driver via Device Manager, however, it is telling me the following:
"Windows encountered a problem installing the driver software for your device.
windows found driver software for your device but encountered an error while attempting to install it.
'Unknown Device'
Windows has stopped this device because it has reported problems (Code 43)"
Thank you for any further assistance or ideas.
Doesn't matter where you place them but you'll need to go to control panel/system/device manager find the device with the issue and select update driver.... Then it should be recognized
Sent from my HTC Droid Incredible 2 using xda app-developers app
OP - do you have any other USB device drivers for other smartphone(s) installed on your PC? If so, uninstall all of them and reboot it clean.
Assumed that you are running VZW stock software - phone isn't rooted ?
Is your HTC Installer running this version - 3.0.0.007 - that's mine (have it running on W7 Pro and Ultimate on desktop & 2 laptop, no problems for me - I also have it running Win 8.
Uninstall HTC Installer & reboot - without connecting the phone. Turn off firewall & antivirus on your PC temporary, reconnect the phone & follow the prompts to reinstall HTC drivers. Once it's done, disconnect the phone & power down the computer.
Restart the PC and then reconnect the DI2 to it, hopefully - it will recognize the phone and allow you to connect & recognize the mSD card for data transfer, etc.
Please post any specific error messages as you see them. Good luck.
A common cause of "unrecognized USB device" is a bad cable. Try another. Or, try a different USB port on your PC.

Driver Install Fail - Multiple Times

I just purchased an HTC M8 running software number 1.55.631.4 and I am using Windows 7.
- I first tried plugging in the phone via usb, and Windows notified that the driver install failed.
- Then I tried installing the drivers manually using the All in one toolkit, tried plugging in the phone, and nothing happened.
- Then I uninstalled the driver, and tried installing the HTC Sync Manager (driver included), plugged in the phone, and still nothing happened.
- This problem occurred on an HP EliteBook, so I tried on another HP laptop I have at work, and the driver install failed when I plugged it in as well.
- Now I am here.
Does anyone have any possible ideas/solutions? Any feedback is appreciated.
bump
Install HTC Sync Manager, then uninstall it but leave the drivers. Should then work fine
http://www.htc.com/uk/support/software/htc-sync-manager.aspx
I'm running into the same problem. Have just unlocked bootloader and rooted the phone. I now want to achieve S-OFF. However when I get to the ADB push command nothing happens. I notice the error "HTC MTP Device - Failed" when it tries to update drivers after passing command adb reboot. Tried installing HTC Sync and uninstalling a few times but stuck in the same place. Any way around this?
Thanks
Running Windows 7 64bit. Software version 1.54.161.10
EddyOS said:
Install HTC Sync Manager, then uninstall it but leave the drivers. Should then work fine
http://www.htc.com/uk/support/software/htc-sync-manager.aspx
Click to expand...
Click to collapse
I just tried this, and it didn't work. When I plug in the phone via USB, my computer doesn't even make the notification sound that something has been detected. The red light on the phone shows its charging, but my computer doesn't even show that anything was plugged in or detected. Could this be a problem with my computer?
If another computer works, then yes
andrewjrr said:
I just tried this, and it didn't work. When I plug in the phone via USB, my computer doesn't even make the notification sound that something has been detected. The red light on the phone shows its charging, but my computer doesn't even show that anything was plugged in or detected. Could this be a problem with my computer?
Click to expand...
Click to collapse
what about device menager ?
Maybe you have some other drivers installed for android devices, try uninstalling them first.
wodzini said:
what about device menager ?
Maybe you have some other drivers installed for android devices, try uninstalling them first.
Click to expand...
Click to collapse
Nothing in device manager either.
I do have my Nexus drivers installed. Do you think that could be the problem? Should I uninstall everything previous?
I tried installing HTC sync manager on my work laptop (which has no other phone drivers installed), and it's still the same problem. One thing I've observed though is when I leave the phone plugged in to the computer USB and do a reboot on the phone, the computer detects it at the startup "htc one" screen, but the device disappears seconds later as the phone continues to boot. It's like it detects it initially, then some software with the phone is causing it to fail. Any ideas?
bump.. went through HTC customer service and they pretty much got me to try reinstalling drivers, sync manager, etc.. didn't work. Said they would push me to the next level tech support which would be as long as 7-10 business days and that was last Monday and still haven't heard anything

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