Related
If you've got a silver dash (not sure about black) that is still under warranty and have been putting off an exchange for any issues it has had - now is the time to call. Some customers may be able to get an alternate exchange for the dash 3g at no cost or contract, plain and simple exchange due to the low supply of refurb dashes. An alternate exchange is a new phone not refurb as well so this is awesome if you still have a warranteed dash. A little birdie told me this. No word on if this is a permanent or temporary alternate.
Actually it is for a $50 minimum rebate on a new HTC device. And it ends at close of business TODAY! I just got off the phone with T-Mobile and they said as long as your old HTC device is not broken, damaged, the screen works, not leaking, no water damage, no corrosion and the hinge still works you can trade it in for money towards a new device. But it ends TODAY, 8-25-09. So that kinda bites the big one. This is according to someone I spoke to at T-Mobile about 5 minutes ago. If it were true I was gonna go trade mine in asap. But like Grandpop always said, "If it's too good to be true........." Hate to be the one to burst anyones bubble. I just burst my own.
slipknotfn said:
Actually it is for a $50 minimum rebate on a new HTC device. And it ends at close of business TODAY! I just got off the phone with T-Mobile and they said as long as your old HTC device is not broken, damaged, the screen works, not leaking, no water damage, no corrosion and the hinge still works you can trade it in for money towards a new device. But it ends TODAY, 8-25-09. So that kinda bites the big one. This is according to someone I spoke to at T-Mobile about 5 minutes ago. If it were true I was gonna go trade mine in asap. But like Grandpop always said, "If it's too good to be true........." Hate to be the one to burst anyones bubble. I just burst my own.
Click to expand...
Click to collapse
Different deal. Basically I'm talking about warranty exchange - you're talking about a trade-in program. Basically older devices at end of life, can often get alternate exchanges for a newer device. But you do not call up for the alternate exchange - you only get it if you've got a technical problem that requires an exchange, when they pull up the exchange form it will show "alternate exchange" in some cases. If you called up T-Mobile and asked them straight up to send you the dash 3g, of course they'd send you the upgrade path
So basically you have to have a Dash that is still under some kind of warranty and has an 'issue'. Then since there aren't anymore of these to offer they have no choice but to offer you a new Dash 3G. Is this the basic idea here? Well mine is a little over 2 years old so I would not qualify anyway. I do carry insurance but yeah no more warranty from the manufacturer I am sure. Too bad.
lotherius said:
If you've got a silver dash (not sure about black) that is still under warranty and have been putting off an exchange for any issues it has had - now is the time to call. Some customers may be able to get an alternate exchange for the dash 3g at no cost or contract, plain and simple exchange due to the low supply of refurb dashes. An alternate exchange is a new phone not refurb as well so this is awesome if you still have a warranteed dash. A little birdie told me this. No word on if this is a permanent or temporary alternate.
Click to expand...
Click to collapse
Nice! Then you can go run my new ROM in the Maple Forums.
This does work!! I recently received my second Dash (silver) as a warranty replacement. The new one had a separate issue. While on the phone with handset warranty replacement, I asked about the G3. I was told no, but when she entered it into the computer as an option, it was accepted. Just received the Dash G3 yesterday and am loving it. Only issue I'm having is that the old dash screen is blank and I have no way of getting my contacts off of it, so far. Mobile Device Manager won't work, as I don't have Outlook. Still looking for options to retrieve contacts off of old dash.
I have warrenty replacement of a dash 1 on the way because some of the keys stopped working. They didnt offer the D3g but said I could get a new g1 through my insurance if I wanted to. So do I have to ask? What do I say because they told me the warrenty only covers the same phone?
This is exactly how I got my first Dash. I had the SDA, and it had a reception issue around where I lived. They sent a replacement - same issue. Then I asked about an alternate exchange for the Dash instead, and they said they could do it.
Hmmm, I will have to check that out! I have the black Dash though so not totally sure if it will work the same way. Many thanks for the helpful info!
I got the alternate exchange but they only one they offered was the 09 shadow brand new in the box. Its for my daughter anyway. I think shell like it better, it seems more girly than a dash.
Just called them.
Just called them up for my boss whos dash got dog chewed and they said they would send a regular old dash .
oh well.
Same here.
Have had a problem with the phone randomly turning off. Called for a replacement and they offered the same DASH or a Shadow. Stuck with the DASH. Should have it in a few days...maybe in a few months I can get the 3g when it's time for an upgrade.
These offers change all the time.... glad to see it has worked for some.
I had a dream last night I got the 3g in the mail. I was so happy.
I accidentally dropped my phone on concrete floor and shattered the screen My claim has been approved yesterday morning, but hasn't shipped yet. I'm wondering if anyone here knows how long am I gonna have to wait to get my replacement? They said up to five days, but I just figured i would ask people here who have already gotten their phones replaced.
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
I have best buy's warranty now since there is no deductible and you can make more than one claim, I havent had to use it though so I dont know if they are easy to work with.
xHausx said:
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
Click to expand...
Click to collapse
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
wait a minute even after paying deductible u still get a used or a refurbished EVO?
zeuzinn said:
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
Click to expand...
Click to collapse
It was around December last year, it was for my old HTC Touch. I had just quit smoking at the time and had to leave the sprint store before I got arrested, I was seriously about to back hand the girl who told me "it wasnt that bad."
I have been compensated by sprint in other ways so I havent left them yet but I just noticed on my new bill they are charging me fees and taxes for Arizona + the state I actually live in. And I have never lived in or even been anywhere near Arizona. So yeah, they are trying my patients.
I've had the same phone number for almost ten years now, great way to treat your loyal customers huh
GHOST99K said:
wait a minute even after paying deductible u still get a used or a refurbished EVO?
Click to expand...
Click to collapse
part of your contract.
asurion is a major insurance provider, almost every carrier. and you are supplied with refurbished replacements as necessary.
Just made a claim for my EVO yesterday. It seems to me that they're too new to be replaced by refurbished models. A couple friends who work at separate Sprint stores seem to think the same thing, but have yet to see any EVO's replaced yet. We will see and I will update when it comes in.
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
I made a claim on Tuesday (7/27), it was approved on 7/28 & the CC information was taken then as well. I have no idea when my replacement will come but I will also update when I get it.
My current shattered evo still works & I am trying to consider the cracks in the screen a live wallpaper, but thats not really working.
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
Journeyjeans said:
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
Click to expand...
Click to collapse
how would you even know if it was brand new or a refurb? refurbs look new.
xHausx said:
So yeah, they are trying my patients.
Click to expand...
Click to collapse
you're a doctor?
OneStepAhead said:
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
Click to expand...
Click to collapse
Why would you want to pay for both insurances?
I learned the hard way about BB insurance - Dork Squad protection only covers manufacturer defects, normal wear & tear, and does NOT cover lost, stolen, physical or water-damaged phones. Nor do they repair your phone on-site in their store (unlike some Sprint stores) - rather, they send it out to a repair center to get it fixed, with a $150 deposit for a p.o.s. loaner phone while it's out for repair, and they will ONLY replace it with a new phone if they deem your phone unrepairable at the repair center. Funnily enough, it took the dork at the Dork Squad counter longer to fill out a repair claim form than it ever did for me to fill out a claim online at Asurion.
Considering BB charges $10/mo for their insurance (which is already covered by Sprint, or whatever phone company, as well as the manufacturer) and a $150 loaner deposit, whereas Asurion charges $7/mo with a $100 deductible for a refurbed phone (although I think Evo's are new, since my replacement was hehe), I wouldn't waste my money on BB's insurance again. I'm still fighting with them to replace a laptop they've fixed 3 times within a year under their dork protection's 'lemon' clause, and they continue to insist my screen was replaced 3 times for different reasons each time...but that's another story lol.
oh, and the ETA for my replacement Evo was about 5 days (claimed on a Friday night, got it on a Wednesday).
OneStepAhead said:
how would you even know if it was brand new or a refurb? refurbs look new.
Click to expand...
Click to collapse
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
SteelH said:
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
Click to expand...
Click to collapse
Thanks. I thought my replacement was refurb as the store manager was claiming as such. I had to file a Sprint warranty repair since my USB port snapped off the board from normal use.
Loving my replacement. No light leakage + Epson + 003
What is the best insurance for the HTC Evo? I bought mine from Best Buy Mobile.
casual864 said:
What is the best insurance for the HTC Evo? I bought mine from Best Buy Mobile.
Click to expand...
Click to collapse
Well I don't know about Best Buy Mobile insurance? I too purchased my EVO 4G from Best Buy (they were the only folks who even HAD an EVO..and it's the white one of course). Anyway...I pay sprint 7.00/mo for insurance. As I have read, if I run my phone over with a car, drop it and kill the screen, or drown it..whatever. I'm covered for a new phone less the 100.00 deductible twice per year. I figure 7.00/ month=84.00/year plus 100.00 deductible=184.00 vs 500.00 or more to replace is money well spent.
THAT said..I wonder how Sprint (who currently does NOT sell the white EVO) would deal with replacement. My guess is that they would send me a re-furb black one..don't really care either way.
What does the best buy cost you? (they never even attempted to sell me on my EVO)
Edit: Oh..and since I've rooted, (I only did so for full Nand backup and free wi-fi tether..good bye Time Warner rapists!) I realize that Sprint and or BB can "see" this..and void my warranty. Since this is the case, I have done the following: copied my sd card to my pc, use titanium backup pro, rom manager pro, AND Mybackup Pro..I'm good to go if something goes "south". Root your phone=full protection.
-SKB
rooted 2.2
I have Best Buy's Black Tie Protection insurance on my phones, and it can be nice at times. Main thing that it's missing from Asurion is theft/loss protection. It only covers damaged/destroyed devices.
It runs $10 a month, but there is zero deductable, downside is that it can take 2-3 weeks to get ur replacement. Or longer if ur waiting for them to get Evo's in.
I was fortunate in that I never even had to buy an Evo in the first place. I had purchased my Hero from BB and had their insurance. I had broken a couple of them and got replacements. Well, on the third one they told me that they would no longer be selling Hero's and I would have to pick a different phone, any Sprint phone with a retail price of $600 or less. And bam, got my Evo for free with no new contract, I win.
Side note, they don't care one bit if ur rooted. Feel free to talk about it with the reps there. Chances are, if ur rooted, you know more about phones then the people that work there anyway. The manufacturer warranty has zero to do with BB's Black Tie, they don't care what you did to ur phone. One of mine was run over, one was dropped with a broken screen, and the third was dumped in the toilet by my 2 year old. They never hesitated in getting me new phones.
Ok, I bought my Evo on launch day so I am way past BBuys warranty period of 30 days but I know it has a manuf warranty of 1 year. Has anyone had warranty work done through HTC, not Sprint?
Fyi, the reason why I need it replaced is because it has a big burn-in? spot that you can clearly see when it boots on the white HTC EVO 4G page
you can always check with best buy. My understanding is that they will do MFG returns if the MFG permits it. I have done this with HDDs and headphones and such that have gone bad, and would have taken weeks sending to the MFG.
so you can have them straight up exchange it, else wise go to a sprint repair store and they might fix it on the spot. Either way you'll probably need to unroot.
No go. I just got back from Best Buy and they basically told me to pound sand. He suggested next time "maybe you'll try our black tie equipment program" lol
So nobody on this board has ever went thru HTC for a replacement under manuf warranty?
Sent from my PC36100 using XDA App
Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.
random_IT_guy said:
Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.
Click to expand...
Click to collapse
Did you originally purchase your phone at Best Buy?
hurricane350 said:
Did you originally purchase your phone at Best Buy?
Click to expand...
Click to collapse
If you go in there complaining a storm up they MIGHT swap your phone.
Believe it or not Sprint loves getting their monthly fix off of you.
Take it to a Sprint Repair Center. BB is not responsible for warranty repairs, those are done though sprint.
Ok, thanks guys... I will try my luck at a Sprint repair center this weekend. Still surprised nobody has directly thru HTC
Still surprised nobody has directly thru HTC
Click to expand...
Click to collapse
Well you certainly CAN go through HTC, but it will take up to a month, and you will be without a phone for that long, and you have to pay to ship it.
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
Click to expand...
Click to collapse
Did you purchase your phone at Best Buy originally? If so, where you past your 30 days?
surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
Click to expand...
Click to collapse
i think that is pretty good. although u probably could have gone to the sprint store and gotten it replaced without the $35 fee
So, is the one they sent you a Refurb or NEW one??
So I have 2 evo's and I've been with Sprint for 10 years. In the past couple months the haptic feedback motors on both have died. My wife and I are very busy and have to move mountains to find the time to get to a Sprint store. For this reason I really DO NOT want refurbs. In my experience one refurb leads to another.
Do u guys think that sprint will work with me on this? I love the evo and wish it wasn't eol and would be perfectly happy with a NEW evo....although I know this won't happen.
Any advice? Thanks.
I've heard that some people are getting EVO 3D's instead of the 4G. It's hit or miss, but that would be cool to get a 3D as a replacement!
mmhama2 said:
I've heard that some people are getting EVO 3D's instead of the 4G. It's hit or miss, but that would be cool to get a 3D as a replacement!
Click to expand...
Click to collapse
That is only if you go through asurion and if they have no og in stock
Sent from my PC36100 using XDA App
fitz420 said:
So I have 2 evo's and I've been with Sprint for 10 years. In the past couple months the haptic feedback motors on both have died. My wife and I are very busy and have to move mountains to find the time to get to a Sprint store. For this reason I really DO NOT want refurbs. In my experience one refurb leads to another.
Do u guys think that sprint will work with me on this? I love the evo and wish it wasn't eol and would be perfectly happy with a NEW evo....although I know this won't happen.
Any advice? Thanks.
Click to expand...
Click to collapse
If you don't have insurance, then you'll either have to live with no haptic feedback, or live with a refurb, unfortunately. With the EVO being EOL, there aren't anymore "new" ones.
evo4gnoob said:
That is only if you go through asurion and if they have no og in stock
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
Click to expand...
Click to collapse
Lou8729 said:
evo4gnoob said:
That is only if you go through asurion and if they have no og in stock
Click to expand...
Click to collapse
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
Click to expand...
Click to collapse
I don't think they can fix that. You'll probably end up with a refurb, if any are available. If you had TEP you might be able to get a 3D as a comparable replacement, but otherwise you're stuck waiting for refurb OG's to get in.
Lou8729 said:
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
Click to expand...
Click to collapse
If you have a nandroid backup with the wimax partition then you can just restore. CWM backs it up automatically iirc, in Amon Ra you have to select it. Sift through your nandroids for a wimax.img and you should be good to go without a replacement.
Supersonic Evo 4G | MIUI | Tapatalk
I do have insurance. As much as they offer. Does this mean they will try and give me a refurb
fitz420 said:
I do have insurance. As much as they offer. Does this mean they will try and give me a refurb
Click to expand...
Click to collapse
Yes you will get a refurb. I really don't understand why people demand a new phone when the one they have now is clearly used. If you get in a car accident, you dont get a brand new car, you get a similar model worth a comparable cost.
sitlet said:
Yes you will get a refurb. I really don't understand why people demand a new phone when the one they have now is clearly used. If you get in a car accident, you dont get a brand new car, you get a similar model worth a comparable cost.
Click to expand...
Click to collapse
Car insurance also doesn't give you a replacement that may or may not have been in an accident before you get a car that has never been in an accident, phone insurance you get whatever they give you no matter how much worse off it is than the phone you are replacing, like my evo for example looks brand new, I wouldn't want a refurbished that is all scratched up with light bleeding and a creaky power button I want a phone in like new condition like mine, that's y I don't pay for assurion anything they cover I can replace/repair for less than the 100$ deductible and keep a phone that I know where it's been and what's happened to it
We are legion, for we are many
-EViL-KoNCEPTz- said:
Car insurance also doesn't give you a replacement that may or may not have been in an accident before you get a car that has never been in an accident, phone insurance you get whatever they give you no matter how much worse off it is than the phone you are replacing, like my evo for example looks brand new, I wouldn't want a refurbished that is all scratched up with light bleeding and a creaky power button I want a phone in like new condition like mine, that's y I don't pay for assurion anything they cover I can replace/repair for less than the 100$ deductible and keep a phone that I know where it's been and what's happened to it
We are legion, for we are many
Click to expand...
Click to collapse
My experience is that most refurbs have brand new casing slapped on them now for that reason alone. Too many people would call in upset their replacement phone had scratches. I've never had any problems with the refurbished phones.
However, you're going to get a refurb, evo4g isn't manufactured anymore if you want a phone it's going to have to be refurb. Though the sprint store can replace anything on your phone if they have the parts, I know one time a sprint repair store swapped all the guts from one evo 4g to another just so they wouldn't get the refurb phone.
I don't understand what's wrong with a refurb phone as long as it's a brand new case and screen.
You never know why it was refurbished every refurbished I've ever gotten seemed to be defective starting just after the complaint period was over that's why I cancelled my insurance I can repair my phone myself cheaper than paying the deductible I can get the LCD digitizer with front bezel and an entire housing for 85 bucks if I need it anything worse than that and ill just upgrade to a new phone its about time anyways evos been around since release so upgrades coming up soon
We are legion, for we are many
Isubbie said:
My experience is that most refurbs have brand new casing slapped on them now for that reason alone. Too many people would call in upset their replacement phone had scratches. I've never had any problems with the refurbished phones.
However, you're going to get a refurb, evo4g isn't manufactured anymore if you want a phone it's going to have to be refurb. Though the sprint store can replace anything on your phone if they have the parts, I know one time a sprint repair store swapped all the guts from one evo 4g to another just so they wouldn't get the refurb phone.
I don't understand what's wrong with a refurb phone as long as it's a brand new case and screen.
Click to expand...
Click to collapse
The refurbs do have a new casing on them. Shouldn't have scratches. If you read the copy given when going to a repair center, it states that the technician may use "harvested" parts. Also, the refurbs coming back are also dependant on the initial diagnoses, tech sends it in for a bad touchscreen but no mention of USB issues, next person is SOL. They do get checked prior to shipping out to your service center.
The majority of techs that Sprint has, do not have techy experience. Also, they aren't allowed to solder anything, any longer. I soldered a power button back on for a customer, but couldn't claim labor, cause I wasn't supposed to have done it. I didn't want to order it either, because we're given a budget/exchange limitation on a monthly basis.
I have a refurbished 3D(through Asurion in August, my brand new 3D is the Gulf), which I have flashed the hell out of, it's still going. Maybe I got lucky.
Sent in L*W*H
they said they checked the antenna and files and every thing was "ok" on it but they just couldn't understand why the 4g wouldn't stay connected. thought to my self maybe cause the keys are gone. but then again they said they would replace it for another one for no cost, so just stayed quiet. I had done backup's using CWM and Amon ra before loosing my keys but when i went back to re-storing a back-up i had done it still didn't re store my keys. some how they were't there aswell.
To be more straightforward here......can I refuse a refurb? I have nothing but bad experiences with them in the past. I believe, if I recall, that years ago I refused a refurb politely and was given a new phone. I suspect if this phone wasn't out of production they'd give me a new one (or 2 in my case).
fitz420 said:
To be more straightforward here......can I refuse a refurb? I have nothing but bad experiences with them in the past. I believe, if I recall, that years ago I refused a refurb politely and was given a new phone. I suspect if this phone wasn't out of production they'd give me a new one (or 2 in my case).
Click to expand...
Click to collapse
Not really. As stated, with Best Buy and with Sprint, their policy is usually to give you 3 refurbs before they allow you to move to a new device.