Develop Bugs

Just had a situation occur that is having me seriously question our build quality...

I was sitting at my desk at work, and I went to get up and go to lunch. I didn't realize my phone was on my lap, but when I got up my phone fell out of my lap, and on to the carpet. The back came off and the battery came out ("big deal", I thought, since every other time I dropped a phone [not often], the battery came out). I get the battery, get the back, and go to grab the phone, when I realized that the front is basically shattered.
The phone didn't fall more than 3 feet onto carpeted floor, and I was just in awe at that. I still am. Fortunately, Sprint is going to replace it because I have insurance, and apparently there is no deductible which is nice. My EVO hasn't given me any problems though and I see about others who seem to and I hope that the refurb unit lasts longer than this one did. I might also be investing in an Otterbox or something.
Here's a pic of the carnage:
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I dropped my phone onto the street when I was getting out of my car. It was from about 3-4' high. I bobbled it as a stood up and watched it crash face down to the ground in what appeared to be slow motion. Picked the phone up off the ground and it only had a few scratches on the corners. I thought for sure the screen would be cracked. I peeled off the screen protector when I got home, and not a single scratch on the screen. I don't use a case for the phone.
I guess my point to the story is that it could just be I was lucky, and you got unlucky. After my incident, I feel pretty confident in the HTC build quality.

Forgot to mention; sucks what happened to your phone. Good thing for insurance.

ckombo said:
Forgot to mention; sucks what happened to your phone. Good thing for insurance.
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Thanks.
Yeah I dropped mine onto the wood floor at my house from a similar height as what happened today and nothing really happened, so that's why I was shocked. I dropped my Pre probably 4 or 5 times when I had it and nothing at all happened to it. The Pre was a tank for me, which is surprising since pretty much everyone else who had it complained bigtime about the build quality of it.
I'm debating on whether or not I should unroot my phone before I bring it back on Monday. The person at the store didn't even turn the screen on when I brought it in and approved it, but I didn't know if some flak would come of it running an (obviously not stock) rooted ROM when it got wherever it's going).
Or maybe they'll just toss it into the trash.

with the new what insurance is set up they should be able to fix your screen and hand it back to you IF its just the screen damaged

They'll actually just replace the screen for you at a repair center, instead ordering a refurb.
Sent from my PC36100 using Tapatalk

Could also be that the screen is or works like tempered/safety glass. You can take a ball peen hammer to the center of a sheet of safety glass with little to no affect. But take the same hammer and strike the edge of the glass and the sheet will crumble like the Yankees in a playoff game.
If your EVO landed on its side when it fell, that could be the cause. It's happened in my office many times with people's iPhones. I find that my Ghost Armor works well to diffuse the smaller bumps, though mine is covered in a rubberized case 80% of the time as well.
Hopefully you get a good replacement.

jimbobcooterrooter said:
They'll actually just replace the screen for you at a repair center, instead ordering a refurb.
Sent from my PC36100 using Tapatalk
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They already ordered a replacement, it'll be in on Monday.

An Otterbox is a good idea ... it will help in the future.

I've said this from the beginning. All shatters start points occur from the bottom left or right of the phone!

exSD said:
I've said this from the beginning. All shatters start points occur from the bottom left or right of the phone!
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lol yep that it did.

Seriously question build quality? You're kidding, right? ANY glass will shatter when dropped, period. This has nothing to do with build quality. Would you prefer it to be plastic and have a million scratches on the screen?
Now if you were to complain about the screen separation issues, THAT would be a build quality issue. But NO phone is perfect.

I've dropped my phone dozens of times, many from 3 ft, others from 5 ft, I do have a black rubber case on it that only says htc on the back that I picked up on launch day. so far its never came apart or scratched or anything happened that would make it less than mint. I'm impressed with it and honestly don't see a way to destroy the thing unless I wanted to

zeuzinn said:
Seriously question build quality? You're kidding, right? ANY glass will shatter when dropped, period. This has nothing to do with build quality. Would you prefer it to be plastic and have a million scratches on the screen?
Now if you were to complain about the screen separation issues, THAT would be a build quality issue. But NO phone is perfect.
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Drop glass from 3 ft onto carpet, and see how often it breaks. I venture to guess it'll almost never break. I have never once broken a phone and now my EVO slides off my lap and it shatters. And I have no right to question the quality of it?
Don't get me wrong I love it and can't wait to get another so I can continue to play with it, but seriously.

I guess I fail to see the part where there's a design flaw sounds more like a memory flaw

midaseris said:
I guess I fail to see the part where there's a design flaw sounds more like a memory flaw
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Are screens getting busted to **** from a minor fall a very common occurance?

mrmylanman said:
Are screens getting busted to **** from a minor fall a very common occurance?
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The sample size is rather small but you're 1/1 so I'd venture a guess as to yes. Angle of impact seems to be the common denominator here, a flaw in the design there is not. $10 says you don't leave it on your lap and stand up to go to lunch again...but if you do report back here so we can hear about it again.

Its also possible your screen/glass might have had an imperfection in it as well . I have heard of glass windows in cars shattering with just the slightest of impacts . Granted they are rare , far and few between . Every once in a while the process of making the glass screws up causing weak points in its structure . Its possible this might be the case with yours . Glass was already weak from the manufacturing process and the small fall was enough to cause it to shatter .

I've dropped my phone from my lap getting out of my truck on asphalt. Thought for sure the screen was toast but just a few scuff marks around the plastic edge. second time it fell from waste height on concrete and that shattered the screen.
Otterbox offers good protection but I can't get over how HUGE the cases are. I ended up with Pt case. Just something to sheild the edges/corners a little better.

Thats why I'm calling bs the phone had to hit the desk or something you could slam the phone on carpet and not break the glass by the way if your at your desk why is the phone in your lap mobile porn or something
mrmylanman said:
Drop glass from 3 ft onto carpet, and see how often it breaks. I venture to guess it'll almost never break. I have never once broken a phone and now my EVO slides off my lap and it shatters. And I have no right to question the quality of it?
Don't get me wrong I love it and can't wait to get another so I can continue to play with it, but seriously.
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Sent from my PC36100 using XDA App

Camera glass replacement?

I broke the glass behind the bezel and in front of my camera. I've checked everywhere I can think of and can't find it. Does anyone know where I can find one?

I thought the glass was part of thw bezel?

Nope. If it was, all the ebay stuff would work. Unfortunately, no glass included. One more post and I can finally start helping in the dev section! By way of rigorously testing the roms and reporting every little issue

jtdogblue said:
Nope. If it was, all the ebay stuff would work. Unfortunately, no glass included. One more post and I can finally start helping in the dev section! By way of rigorously testing the roms and reporting every little issue
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I tried googling for it but could only find the bezel. Your best bet would probably be to find broken inc phone cheap (good glass of course), and take the glass out of it and put it in yours. You could probably get it direct from htc, but who knows what they would charge you.

Back in August the entire glass element AND the bezel wouldn't stay on the phone, so I had to replace the entire back housing just for the lens.
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Then a couple months after that, I dropped it from about 3 feet while sitting on a chair and cracked the lens. Been like that since, but it doesn't affect the photos as far as I can tell. Unless the sunlight is hitting it at just the right angle.
Also replaced the speaker 3 times, until I found out I can just use a magnet to pull metal shavings off of it
And yet, I've never broken the glass. It's been dropped off the top of my truck (long way down), dropped in a pool w/100% submersion, and fell out of my pocket while on an ATV and run over. Soft ground saved it there as it was able to sink in. Never had a case either.

BrettApple said:
Back in August the entire glass element AND the bezel wouldn't stay on the phone, so I had to replace the entire back housing just for the lens.
Then a couple months after that, I dropped it from about 3 feet while sitting on a chair and cracked the lens. Been like that since, but it doesn't affect the photos as far as I can tell. Unless the sunlight is hitting it at just the right angle.
Also replaced the speaker 3 times, until I found out I can just use a magnet to pull metal shavings off of it
And yet, I've never broken the glass. It's been dropped off the top of my truck (long way down), dropped in a pool w/100% submersion, and fell out of my pocket while on an ATV and run over. Soft ground saved it there as it was able to sink in. Never had a case either.
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do you have a place called "tap plastics" in your town? they can make you an acrylic one that will work. http://www.tapplastics.com/ they just need the dims and thinkness of the glass used to be. or take it in to them. shouldnt cost to much.

BrettApple said:
Back in August the entire glass element AND the bezel wouldn't stay on the phone, so I had to replace the entire back housing just for the lens.
Then a couple months after that, I dropped it from about 3 feet while sitting on a chair and cracked the lens. Been like that since, but it doesn't affect the photos as far as I can tell. Unless the sunlight is hitting it at just the right angle.
Also replaced the speaker 3 times, until I found out I can just use a magnet to pull metal shavings off of it
And yet, I've never broken the glass. It's been dropped off the top of my truck (long way down), dropped in a pool w/100% submersion, and fell out of my pocket while on an ATV and run over. Soft ground saved it there as it was able to sink in. Never had a case either.
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The same thing happened to my camera lens too but i cant tell any difference when taking photos.

The Ultimate drop test

Well...had my HOX for about 4 weeks now and finally it happened. I managed to drop my phone out the window.
It's the second time I've done it with a phone. The first was my HTC Sensation, which also took the plunge from the same height onto concrete and amazingly, was fine. Well...this time was the HOX.
Like many do, I was playing with my phone at the window, the sun was out, clouds were minimal and the breeze was gentle...before i knew it, my phone somehow, jumped out of my hands. I stood helplessly as I saw the phone fall out the window in slow motion, slow enough to give me time to think about about jumping after it and also about whether it would be worth it and then coming to the conclusion it wouldn't, regardless of how much i need my phone. As i stood there in shock, I saw the phone fall to it's death, hitting the concrete hard on a corner which then put it into a death spin of what would inevitably end the phone's life if the fall hadn't already.
Once the phone came to rest, I grabbed my keys and took a slow walk down the stairs, there was no rush as i was sure my phone was now a paperweight.
I saw the phone, face down, picked it up, turned it on with little hope of it working and BANG!!! it works, wohooo, nothing wrong with the screen or the touch function. A but of a bang on the side but I see that as character building.
so you can all rest assured now, the phone can happily fall from a height of a second floor (3rd floor if you're american)fall.
https://www.dropbox.com/s/xpqvesp2beybfug/2012-05-30 16.24.09.jpg
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https://www.dropbox.com/s/ky8iwevrxo5939x/2012-05-30 16.23.58.jpg
https://www.dropbox.com/s/u60ihrr5e8vxc7y/2012-05-30 16.23.37.jpg
https://www.dropbox.com/s/wvv71gx837raqib/2012-05-30 16.23.46.jpg

Lol I love the way you described it, should write a book!
Sent from my HTC One X using xda premium

wow, that is a testimony on how strong the polycarbonat unibody is

endursa said:
wow, that is a testimony on how strong the polycarbonat unibody is
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I'm really surprised about it, there's a big bump on one of the corners, and a small one on another corner but that's it, it even slid on the concrete abour 75cm, face down and there's not a scratch on the screen.
I was thinking about heading the SGS3 route, but might keep this now since it can survive such a fall...i'm sure any other smart phone would've met their demise over much shorter heights of fall. The Iphone4 would definitely not survive such a collision with destiny.

One lucky bast..d
Its all I can say lol!

Just sand it down a bit and it's good as new. You're lucky it dropped on a corner.

I think I would have had a heart attack. Even when I put my HOX on my pocket I put it very slowly so it won´t get scratched against the belt surface or some other protuberance (which happened to once when I had the GS1). I will only rest when my protective case arrives.

You had two phones that tried to kill themselves? Listen to me, buy a case for any other phone you own.
I am utterly impressed, regardless on which side the phone landed on.

All o can tell u that u r lucky indeed HOX all da way
Sent from my HTC One X using XDA Premium App

Wow, you are lucky. Mine fell 2 ft and the screen cracked..
Sent from my HTC One X using XDA

wow that's amazing
i bet a bit of special sandpaper may help to disguise the mark on the plastic

I don't think there is many other phones that would survive that fall, another unibody phone might depending on the material used.
Good thing about polycarbonate though is its strength, but then that's why its used for crash helmets.

If he had fallen on the front or the back shell, you would have had to pick it up with a little spoon. So you should consider your self very lucky.

Luck of the draw.
I've seen experiments on why toast always lands butter side down on the floor. Essentially, its size and the height of a table will do that. If tables were 3m high, or toast was 10cm across, or 1m across, butter side up.
If your phone hits the deck screen side down, it's toast. Any phone.
Luck of the draw (from pocket) really.

yea guys, spread the world and let them know the true awesomeness of HTC One X I love the phone TBH!
Submit Threat as News Tip all the wayyyy!

that is awesome, and i disagree with others saying its "toast" if screen hits floor, use this for example http://www.appledaily.com.tw/appledaily/article/headline/20120528/34259363/ ... the guy hammers a nail into wood with the screen !!!!

@Barff1984
Dude that's amazing! ! Also I have the same battery charger as you!
Are you just running it normally or have you made any modifications to the unit or cable?
As you may know it only charges USB mode and not ac mode which is slower.

so many phones lost.... other stolen... other drops...
you are a very unlucky dude.... hows the love in you life ehehehehe

LaneyEFC said:
that is awesome, and i disagree with others saying its "toast" if screen hits floor, use this for example http://www.appledaily.com.tw/appledaily/article/headline/20120528/34259363/ ... the guy hammers a nail into wood with the screen !!!!
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You are most welcome to disagree. I'm sure there are others with broken screens from a 1m drop who will not share your view.

LaneyEFC said:
that is awesome, and i disagree with others saying its "toast" if screen hits floor, use this for example http://www.appledaily.com.tw/appledaily/article/headline/20120528/34259363/ ... the guy hammers a nail into wood with the screen !!!!
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I guess i can get rid of my hammer now, (this is a true multi purpose device) lol

OUCH!!! (the phone fell)

It fell when I tried to put Galaxy Tab Plus into my field jacket. I noticed sound cut off suddenly and my Note 2 fell from 1.2 meters.
Even a TPU case and glass screen protector applied, a scuff formed on the left top (it's not visible when case applied). Fortunately, the screen didn't have any damage.
What if I have the phone unprotected?!

mingkee said:
It fell when I tried to put Galaxy Tab Plus into my field jacket. I noticed sound cut off suddenly and my Note 2 fell from 1.2 meters.
Even a TPU case and glass screen protector applied, a scuff formed on the left top (it's not visible when case applied). Fortunately, the screen didn't have any damage.
What if I have the phone unprotected?!
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if you have insurance and if your digitier is damaged then replace a new phone or if only the glass lens is damaged then you can just buy stuff online and repair it yourself...this happened to me and ive had hard time replace glass lens it took me 2 hours with very slow movement and careful process. my heart almost stopped beating when putting on new glass lens cheers at least your phone is fine

Its like dropping an iPad. That **** shatters like crazy..
Sent from my Vivid 4G using Tapatalk 2

XxSHaDoWxSLaYeRxX said:
Its like dropping an iPad. That **** shatters like crazy..
Sent from my Vivid 4G using Tapatalk 2
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its even fragiler than ipad, just one drop from high distance, everything goes in pieces D

I havent dropped this phone since I got it on Dec 31st...
Not really luck but the size, weight, and my Otterbox Defender case seems to be an undroppable setup! Honestly even when the phone has slipped its just impossible to drop. Last second fingertips on the corner edge of the phone, side hand pinning to body, etc, all have ended in no drops throughout the most unsuspecting moments... or maybe I am just lucky or "? reaction-arily? gifted"
Sent from my SGH-T889 using xda app-developers app

I've managed to drop my phone with the Defender while putting it back in the holster, unbeknownst to me it tangled with my winter coat (granted, probably not much of a concern in Arizona) and some time later fell out on an elevator's tile floor. Loud thud, but nary a scratch.
It was the first time, and I've had mine since November.

Darkshado said:
I've managed to drop my phone with the Defender while putting it back in the holster, unbeknownst to me it tangled with my winter coat (granted, probably not much of a concern in Arizona) and some time later fell out on an elevator's tile floor. Loud thud, but nary a scratch.
It was the first time, and I've had mine since November.
Click to expand...
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Hi darkshado, I have an unlocked t889v from mobilicity, and phone could work under wind and virgin mobile.
However, signal is unstable indoors, asu frequently drops to 1 or 2, or even no service at all. I would like to activate lte to take full advantage of the virgin mobile's network. Could you please to forward me a draft guide on how to do it? I know the risk but still want a try....thanks~!
btw, the baseband is T889VVLALJ4, ROM is Jedi 9...

I dropped mine in the toilet (after cleaning the toilet) last week. Without hesitation I reached in and tossed it in the laundry hamper. I yanked the otterbox defender off and started drying it off. Pulled the back off and the battery out. Pulled the s pen out and shoved a qtip in the hole. Remarkably the phone was on and functioning befire I pulled the battery. After I gave everything a good wipe down I blew water from behind the home key, power button and volume rocker. There was also trace amounts in the s pen. Phone still works flawlessly. It didnt even hiccup. Makes one wonder how water resistant this phone is. It was in water for 3 seconds or less and nothing happened.
Noted Twice then replied using SGH-T889.

After careful inspection, a tiny damage found on the top-left of the screen. However, it can be covered with a case and the touchscreen isn't affected at all.
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As odd as it sounds thank the screen protector. I had screen protector on my htc incredible and had it fall from the holster running and watched it endo beside me for a few steps with not screen damage. Only to remove it after switching carriers and getting a new phone to drop it from about 16 inched and crack the screen.
Im thinking about cutting the stock otterbox defender screen protector off and using one that adheres to the screen. This one doesnt sit flush so I get noise from it contacting the screen as I type and also dust and dirt enter from around the home key.
Note 2, yeah son!

I'm on my second note 2. Dropped the first one from about 1.5 feet without a case and goodbye screen. So moral of the story.... could have been much worse.
sent via note 2 in boss mode @ quad core 2 ghz

Scratched or Broken screen yet?

I usually like to apply a glass screen protector, however, the choices currently seem to be problematic or just too expensive.
I was wondering who here has actually (God Forbid) scratched or broken their Pixel 2 XL screen?
Maybe a short description and cause would be of interest.
Please no screen protector recommendations, theirs already a thread for that.

I will say that while building my shed the other day, I put my phone about 7 feet in the air on a ledge in the shed. While hammering on the other side of the shed, the phone fell from 7 feet and not a scratch or dent on it. I did have a Spigen thin fit case on it but I was still expecting it to have scratches from falling on the cement.

Krusej23 said:
I will say that while building my shed the other day, I put my phone about 7 feet in the air on a ledge in the shed. While hammering on the other side of the shed, the phone fell from 7 feet and not a scratch or dent on it. I did have a Spigen thin fit case on it but I was still expecting it to have scratches from falling on the cement.
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LOL... I hate it when one tries to be safe and it turns into a disaster.
Yes, a case is a must especially for the money spent on this device.

kdkinc said:
LOL... I hate it when one tries to be safe and it turns into a disaster.
Yes, a case is a must especially for the money spent on this device.
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After it fell, I thought why the heck did I put my phone up there. Of course that thought didn't come to me until after it fell.

I have a big scratch
Joined xda to contribute..
My Pixel 2XL came on October 19th and I fired it up right away (of course).
My phone screens are usually scratch free for at least 6 months, but in the past I usually bought cheaper phones (I came from the $400 Moto X Pure) and was pretty rough with them. Drops all the time, putting in my pocket with other stuff, throwing it in my backpack with my keys.. etc.
However since this phone was so expensive (128GB XL2) I have BABIED it. It hasn't been dropped, I haven't put it in my backpack once, if I put it in my pocket I make sure nothing else is in the pocket.
BUT somehow I have a small scuff above the bottom speaker and a HUGE curved scratch (probably 3.5 inches) curving from the right edge around the bottom of the volume rocker all the way to above the back button at the bottom of the screen. It's been there almost 2 weeks now. I have absolutely no idea how it happened, as I was being extremely cautious.
It hasn't affected the usability of the phone, but it makes me sad to see my pretty, expensive, new phone sitting there with such an ugly scratch. :crying:

Tesia819 said:
Joined xda to contribute..
My Pixel 2XL came on October 19th and I fired it up right away (of course).
My phone screens are usually scratch free for at least 6 months, but in the past I usually bought cheaper phones (I came from the $400 Moto X Pure) and was pretty rough with them. Drops all the time, putting in my pocket with other stuff, throwing it in my backpack with my keys.. etc.
However since this phone was so expensive (128GB XL2) I have BABIED it. It hasn't been dropped, I haven't put it in my backpack once, if I put it in my pocket I make sure nothing else is in the pocket.
BUT somehow I have a small scuff above the bottom speaker and a HUGE curved scratch (probably 3.5 inches) curving from the right edge around the bottom of the volume rocker all the way to above the back button at the bottom of the screen. It's been there almost 2 weeks now. I have absolutely no idea how it happened, as I was being extremely cautious.
It hasn't affected the usability of the phone, but it makes me sad to see my pretty, expensive, new phone sitting there with such an ugly scratch. :crying:
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I've always used a case because of those mystery scratches. Also, I'm always thinking of resale value so when I put it up on Swappa I recoup some of the cost.
I realize some folks like to fly naked but this geezer doesn't want to scare off the wildlife.

I just received my Pixel 2 XL last saturday with the Google Fabric case. It has not been dropped. It only goes to my jeans pocket. On my second day with it I have noticed a huge scratch on my screen on the right side almost from top to bottom. ? It's not deep, but its there and noticeable when the screen is off. I had the regular Pixel 2 for about two weeks and the screen is mint. I thinks glass quality is different between these. I'll have to live with it ?.

I don't care how resilient these screens are. After the diamond on my wife's engagement band put a very nasty scratch into the screen of my Galaxy S8, I will always use a screen protector from here on out.
My 2 XL has had a full coverage tempered glass protector installed immediately after pulling the phone from the box. I will be taking no chances this time around.

I ordered my 2 XL 128 black and white on Nov 10, got it delivered Nov 11. Half way through the day we had some visitors. I set the new phone on top of my Surface Pro laptop which was on top of the kitchen counter. Surface Pro laptops have that weird hinge that makes the lid close at a very slight slope - not horizontal.
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So, about 15 min after I left my phone on top of the Surface Pro, I hear loud "splat"! The phone slid off of the laptop and fell on the tile floor face down, cracking the screen from bottom left corner. Apparently, I placed the phone screen down and the glass is so smooth, it just slipped off of the laptop. There were no incoming phone calls, messages, or other vibration - the phone was not even activated yet.
Smooth criminal!
I got the claim started with Asurion the next day but since Pixel 2 is so new, they did not have any refurbished phones and sent me a brand new one.
I never use screen protectors or cases and, over time, obviously, phones and screens acquire some ... wear and tear scars. I'm Ok with that. But this Pixel 2 XL is something else - only one day after I got the replacement, there is huge deep scratch on the screen. The scratch happened over a weekend - I was in my pj all day, my place doesn't have sand or sand paper, I wasnt tossing the phone around. I really was "babying" this phone. I just dont know how this scratch could've happened. Not impressed with this Grilla 5, not at all.