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Repost from the Official Preorder Thread:
I was 2nd at the Shack in the Boca Raton, FL Town Center Mall. To make it the upgrade work I had to upgrade another phone on my plan with the Evo, but I am hoping that once I have the hardware, I should be easily able to switch it to my phone with Sprint Customer Care.
I've been a Sprint customer for 12 years or so, and never had an issue with that before. The guys at Shack said they'd do the upgrade on the phone that's available, but don't count on the switch since the phone is still new. Is this a possible problem??
I already did the order, so the phone is mine....but it would suck to have to use another number, or wait to move my Evo to my phone number at a later date.
Can you ask them to not activate it? I'm in the same boat, but I ordered at Best Buy.
That's something that would be asked on Launch Day, but I'm kinda looking for some Sprint CSRs who troll these forums who may have some information. I think the guys at Shack were just being douches (you don't know douchebags like South Florida douchebags), but I could be screwed over somehow.
I asked the sprint customer support this and best buy. Sprint said no problem I can do it online with the ESN swap tool. Best buy just said bring all the phones and they will do it for me without charging the activation charges. I would ask at your best buy, if they wont you CAN do it online with the esn swap. You just have to make sure you move the other account off the evo onto a third phone before you try to swap to it.
Gracias sir. Explain the whole swap thing for me? I can't visualize what you are explaining.
I did the same thing the day the Moment came out. I bought the Moment at Best Buy. They activated it on a line I don't use (with the valid upgrade). I took it home and switched it (via Sprint's online tool) onto the line that I wanted to use it on. Then I put the old phone back on the upgraded line. No problem doing this at all.
Thanks, I figured they were just trying to **** with me to make sure I didn't give them **** somehow. I will be doing this on the 4th!
Fadakar said:
Can you ask them to not activate it? I'm in the same boat, but I ordered at Best Buy.
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They will have to activate it at the shack for you to get your discount. And they weren't being douches, it is possible to get sprint to switch the devices for you once they are activated, but they don't have to do it if the phone hasn't been on the line for 30 days. So they gave the official CYA answer.
pwabbit hit it almost spot on. You will require 3 phones to do this. You will need to take the old phone, well call it flip (the line you are upgrading in to the store) they will upgrade it to the evo, you then go home and log in to sprint.com. Once logged in as the primary user, go to my account. Scroll down and you will see devices at the bottom (a list of them all). Next to the evo you just activated hover over i want to... and you will see activate a new phone. This will take you to the ESN swap screen, here you will transfer the line from the evo back to the flip. By doing this no line will be active on the evo. Then you will go back to the my accounts screen and next to your current phone (inmy case the hero) you will select i want to... and choose activate a phone. Here you can ESN swap to the evo. This makes the hero have no line activated on it. Finally you can go back to the my accounts screen and next to flip phonje select I want to... and activate a device, you can now ESN swap it to the hero. Now everyone has an adroid phone...enjoy.
Cliff Notes:
Login to sprint.com
under my accounts look for the deives list, in the i want to menu next to the phone (not the sidebar) there is an activate phone option. Use this to move the line on the evo to an extra phone, then move your line to the evo. This will require a minimum of two esn swaps.
any questions ? there will be a test on this
Ok sweet. It looks like I'll only need 2 phones though. My mom is planning on keeping her BlackBerry, and my Hero will be sent to a fellow XDA member who was interested in it. Very excited.
I have done this probobly 6 times already
As long as one line on your account that is eligable for an upgrade, they will take care of it.
Just tell them what number you would like to use, and they will update it, but you have to physically have the phone that has the number that is eligable for an upgrade with you.
So make sure if you are using a family members phone for an upgrade, you bring the phone with you.
As advanced as our technology is, they still have to program the number and then switch it to the your phone. If you are on a family plan you should not need to do this.
Here's my situation:
I have two lines on my account: one is my Hero which is not eligible for an upgrade until October. However, my other line is an Airave (courtesy of Sprint) that is eligible as of May first of this year.
Do you think I can use the Airave line's upgrade credit to get the EVO? Biggest thing I'm worried about is losing the free airave service ($5/month) and equipment I'm currently getting courtesy of Sprint.
pwc realtor said:
Here's my situation:
I have two lines on my account: one is my Hero which is not eligible for an upgrade until October. However, my other line is an Airave (courtesy of Sprint) that is eligible as of May first of this year.
Do you think I can use the Airave line's upgrade credit to get the EVO? Biggest thing I'm worried about is losing the free airave service ($5/month) and equipment I'm currently getting courtesy of Sprint.
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I would recommend contacting them to ask. Worst they can say is no. Which in my opinion is probablly how it will go. I too have an airrave but I have not tried to upgrade it, so really im not 100% sure.
Best of luck to you, I prefer online chat so you can have a transcript of the conversation.
vandersmissenc said:
I would recommend contacting them to ask. Worst they can say is no. Which in my opinion is probablly how it will go. I too have an airrave but I have not tried to upgrade it, so really im not 100% sure.
Best of luck to you, I prefer online chat so you can have a transcript of the conversation.
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I may drop by my local Best Buy tomorrow. I already talked to Sprint and they said they could do the upgrade but the mail-in-rebate would fail if the new phone was swapped to another line. since Best Buy doens't do mail in rebates and I've heard tey've been able to finanngle this hey its worth the shot.
pwc realtor said:
I may drop by my local Best Buy tomorrow. I already talked to Sprint and they said they could do the upgrade but the mail-in-rebate would fail if the new phone was swapped to another line. since Best Buy doens't do mail in rebates and I've heard tey've been able to finanngle this hey its worth the shot.
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I completely agree, if you don't try we wont know for future reference. Let us know how it goes.
The story behind it: The Shack will activate it for you, BUT the reason they won't switch the line is that it messes up the automated system that passes on the carrier kick-back to the shack, therefore if you switch the line, the shack does NOT get paid for the $700 phone you just bought. Under the hood, the shack pays right near 'no contract' value for the phone, relying on the carrier kick-back which comes about 90 days after activation to compensate them for the inital sale at a loss. That's why they can do no mail-in rebates, they just absorb the cost initially.
Fird said:
The story behind it: The Shack will activate it for you, BUT the reason they won't switch the line is that it messes up the automated system that passes on the carrier kick-back to the shack, therefore if you switch the line, the shack does NOT get paid for the $700 phone you just bought. Under the hood, the shack pays right near 'no contract' value for the phone, relying on the carrier kick-back which comes about 90 days after activation to compensate them for the inital sale at a loss. That's why they can do no mail-in rebates, they just absorb the cost initially.
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That makes sense. Does that mean if you take it home and do the ESN swap they don't get a kick back ? That would make me feel bad....I would still do it ....any ideas on that ?
I'm not certain on that one, but I think that it might.. I suspect they just look up the ESN numbers from (90 days ago) each business day and match them with tickets sold. no match, no $$.
vandersmissenc said:
That makes sense. Does that mean if you take it home and do the ESN swap they don't get a kick back ? That would make me feel bad....I would still do it ....any ideas on that ?
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Yes it does. While it's convenient for you, it takes money out of our pockets
I went to the local shack today being in the same situation. My Pre is still under contract but my wifes diamond is not. The sales person said no problem, they would put my wifes phone on the new contract and activate the evo to my number. He didn't mention bringing my wifes phone, but after reading these post, I will take it just incase.
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
That sucks. I had no problem getting mine.
Sent from my SPH-D710 using XDA Premium App
Sounds like you went to an indirect retailer and not a Sprint-owned corporate store because that's not true at all.
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
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You need to take it back and go to a Sprint corporate store
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
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While I'm aware of their new "no device without a 2 year contract" policy I didn't think it was impossible to replace a phone without a new contract. Frankly it sounds like you got fncked. I would call Sprint and escalate this up to someone that gives a fnck because frankly this is a gigantic load of bull****.
...there is no way in hell that you can't even replace a device on an existing line/contract. If that is true, well, there is NO REASON AT ALL TO STAY WITH SPRINT. (VERY SLOW) UNLIMITED DATA IS NO REASON TO STAY WITH A COMPANY THAT WONT EVEN LET YOU REPLACE A PHONE WITHOUT A NEW CONTRACT.
Even given their new restrictive policies I highly doubt that what you were subject to was actual official Sprint policy--I don't give a **** what they say, they are likely idiots who interpreted the new policy wrong (either for their own benefit or merely out of their own extreme ignorance).
Escalate this as appropriate. This is bull****...and if you find that this is actual official policy please demand the section of the contract that specifies this and LET US KNOW. We will spread the word and take heed which will result in Sprint losing US and EVERYBODY WE HAVE ALWAYS RECOMMENDED GO TO SPRINT. EVERYBODY. Do you hear that Sprint?
...if (and when) you (most likely) find this to be complete bull**** on your Sprint reps part (and I would be sure to post the store number and location here and many other places, store manager name included) I would also demand a form of compensation for having been lied to and tricked into a contract. Nothing extravagant, but, something you find equivalent in value to your time and expense required to deal with this crap.
Yeah, I had no issues getting mine today either and technically my 22 month upgrade was not until april.
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
Good luck, hope you get it solved. Definitely sounds like bs to me.
dizidi said:
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
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Go through amazon wireless hit with "no contract phone only" pay then slap that guy for bomboozlein you into a 2 year contract
Question towards this: I get my upgrade the 22nd, what price am I paying?
Sent from my Epic[Fail]4G ;P
dizidi said:
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
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Make sure you return the device by Sunday so you don't get charged an activation fee. Given the situation you described, you can probably get any charges reversed by care anyway... but to be on the safe side, return it within 3 days to avoid the fee for sure.
That's BS, u got the short end of the stick. So much to talk about here. First of all Sprint is known to make an exception that close out of a 2 year agreement and provide you with full subsidization. At the very least they will provide you with partial subsidization. The reason why they probably don't sell them at full price is because it probably doesn't ever happen because it makes zero sense even with the recent early termination hike to $350 dollars. If you want it right now, process the order overnight on the line in question with overnight delivery from a retailer like wirefly.com and return and close out the new line u purchased. I'm pretty sure they'll give you options to buy without a new line at wirefly. That would be really bad for business if they didn't. I think the return policy is 14 days now and you may suffer a restocking fee for it all. Good luck.
The phone is $499.99 retail on Sprint.com, so you definitely got suckered into a new activation and a nice commission/spiff for the sales person who got to you.
Wow, i remember those days as a cell phone salesguy and the stuff we used to pull, like these (and much worse).
This phone doesn't have a mail in rebate. And remember you can call customer care tell them that they are not allowing you to buy the phone. At least I didn't get a rebate.
Sent from my SPH-D710 using Tapatalk
LordLugard said:
The phone is $499.99 retail on Sprint.com, so you definitely got suckered into a new activation and a nice commission/spiff for the sales person who got to you.
Wow, i remember those days as a cell phone salesguy and the stuff we used to pull, like these (and much worse).
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I was just going to say this. If u go on sprint.com u can buy the phone without an upgrade for $499.99 so that just shows that place screwed u. Hope u get this straightened out cuz thats bull**** man.
Yeah use the 14 day satisfaction guarantee to tell that store a big **** you.
Just pay the ETF on your old line. Depending how long you had it the most it can be is $200 but since you said your upgrade was in January, it should be a lot less then that even be less then that. In the end you will save more money then buying the phone outright as long as you do not care about getting a new number.....
Then you go go thank the guy in the Sprint store for saving you a ****load of money!
And I thought there were no mail in rebates? Did you actually get a mail in rebate with the phone?
I bought mine for 499 without a problem.
Sent from my SPH-D710 using xda premium
What a fool. They feed you a spoon of bull **** and you ate it. All over a phone which in a few weeks could be brought on ebay for $350 and some change.
Yeah...I would call and cancel the line...pay the eft and call it even
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
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Sent from my SPH-D710 using XDA App
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
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Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app
Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
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You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
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You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
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Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2
I'm currently with Sprint and would love to switch to Tmobile. That being said has anyone ever had Tmobile help pay or credit when switching to Tmobile?
i know i've read someone claiming that in the past but i cant' find the story via search. My closest corporate store is about 40min away so not sure its worth trying or not.
knives of ice said:
I'm currently with Sprint and would love to switch to Tmobile. That being said has anyone ever had Tmobile help pay or credit when switching to Tmobile?
i know i've read someone claiming that in the past but i cant' find the story via search. My closest corporate store is about 40min away so not sure its worth trying or not.
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I'd be jealous if you actually manage to do so. I know I've seen some ancient posts on slickdeals where some folks have managed to do this albeit with a lot of negotiating. I was in the same boat as you. I ended up paying the ETF. I was already paying sprint for providing me with essentially nothing, it didn't make sense to wait out another year. I made the switch and couldn't be happier.
I had some success with this - but I didn't do all that much for it so it may be one of those right time/right place/right person asked scenarios. I was checking out a T-Mobile store and was chatting up the employee, and mentioned that I'd love to switch but it'll be a long time before I could afford it due to ETFs. I asked if they ever do anything about things like that, and was then put into contact with a T-Mobile rep that handles business accounts among other things (more of a corporate guy I would expect). He had me figure out what my ETFs were, and then said he'd put a same-value credit on my account if I switched. He mailed me a tester phone to try out even, which was nice. I ended up keeping that tester phone for my wife, and per his instructions went into the T-Mobile store I went to originally and got set up. I called him afterwards and he put the credit on my account. I couldn't believe it to be honest (it was a few hundred bucks - came from Verizon), but I was rather happy with the outcome. I still had to pay the ETFs out-of-pocket of course, but in exchange I didn't have a phone bill for a few months
Albaholic said:
I'd be jealous if you actually manage to do so. I know I've seen some ancient posts on slickdeals where some folks have managed to do this albeit with a lot of negotiating. I was in the same boat as you. I ended up paying the ETF. I was already paying sprint for providing me with essentially nothing, it didn't make sense to wait out another year. I made the switch and couldn't be happier.
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Best thing you can do....
#1. Call T-Mobile and tell them you wanna switch carriers but don't sound set on them, mention verizon and att.
#2. If you have no problem paying $70+ a month, sell your current phone and head to costco or wirefly for a new line and a discounted device.
#3. If you want a cheaper monthly and can pay for a device upfront, ask t-mobile for a migration incentive, ask for a supervisor and if they don't satisfy ask for their supervisor.
T mobile has ran promotions for this in the past.
Not gonna happen though. Now that t mobile is all no contact they are not going to pay to get you out of your contact when there is no guarantee you will even stay with them because your not in a contract
Sent from my SM-N900T using xda app-developers app
clninja said:
T mobile has ran promotions for this in the past.
Not gonna happen though. Now that t mobile is all no contact they are not going to pay to get you out of your contact when there is no guarantee you will even stay with them because your not in a contract
Sent from my SM-N900T using xda app-developers app
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good point. it totally forgot about their switch to no contracts
Just tried to see if they would provide any credit. The answer was no. They simply can't do it. Was looking to transfer 4 lines. Will have to wait when my ETF is over or Sprint terms change.
I got out
What I'm about to offer is good as a last resort, it worked for me, but i'm not a lawyer, and I'm only sharing this for those of you who are desp, and really want out of Sprint.
The only way I could find to get out without paying the ETF is to call sprint and tell them you are moving out of the country for a job relocation or something. They will ask you to prove it with an apartment lease, or utility bill, etc. The utility bill is hard to prove, but you shouldn't have a problem creating a lease agreement with a family member who lives abroad, etc.
In my case, I used an apartment of a friend, and made it all legit, and they let me out without paying ETF.
Sprint sucks.
Just do what I did with sprint, roam until they kick you out without ETF. Some people see this as cheating your way out but believe me after dozens of calls and complains about horrible service at home they didn't do nothing to help me. Just broken promises of service improvements, towers upgrades, etc. Before I hadsSprint I was with Verizon for 10 years and I never remember calling them because I had service issues.
So Sprint doesn't rape you with ETF fees anymore, when they kick you for roaming too much? That is a good thing. I know that they used to make people pay the fees even though they kicked their customer.
I am probably moving from sprint to T-mobile on saturday, and thus from the m7 to the m8. Sprint's been a jerk to my mom (her phone, LG optimus G hasn't worked since 4g rolled out, something about it being incompatible with the network or some such non-sense) so we're switching and having them buy out our contract. Does anyone have experience with this program? Is it pretty straight forward?
TriBeard said:
I am probably moving from sprint to T-mobile on saturday, and thus from the m7 to the m8. Sprint's been a jerk to my mom (her phone, LG optimus G hasn't worked since 4g rolled out, something about it being incompatible with the network or some such non-sense) so we're switching and having them buy out our contract. Does anyone have experience with this program? Is it pretty straight forward?
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You might wanna post this at the Sprint forum.
Sent from my HTC One_M8 using Tapatalk
I just figured that since the people here were t-mobile, some might have gone through the process already and would know about it first hand.
Well I was actually a sprint customer I went through the process. It wasn't call a contract buyout. what I actually pay was for months remaining at $10 a month... And that was your termination fee.. Also another way to approach it I'm not sure if T Mobile still offer that but they're paying the termination fee if you switch from different carrier.
Sent from my HTC One_M8 using Tapatalk
shook187 said:
Well I was actually a sprint customer I went through the process. It wasn't call a contract buyout. what I actually pay was for months remaining at $10 a month... And that was your termination fee.. Also another way to approach it I'm not sure if T Mobile still offer that but they're paying the termination fee if you switch from different carrier.
Sent from my HTC One_M8 using Tapatalk
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That's what I meant by "contract buyout". Sorry if that was confusing. I talked to someone from t-mobile through the chat, and we would get a credit for our phones, and up to 350 per line for ETF fees, which would cover everything. From my understanding, you just give t-mobile your last bill that shows all the fees and whatnot, and they mail you a visa gift card thing with the money on it to pay the fees. That's the part of the process that I was curious about.
TriBeard said:
That's what I meant by "contract buyout". Sorry if that was confusing. I talked to someone from t-mobile through the chat, and we would get a credit for our phones, and up to 350 per line for ETF fees, which would cover everything. From my understanding, you just give t-mobile your last bill that shows all the fees and whatnot, and they mail you a visa gift card thing with the money on it to pay the fees. That's the part of the process that I was curious about.
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I just switched 4 lines over to tmobile from sprint and couldnt be happier. Just did it this past weekend so i havent had the etfs show up on my bill yet but i will let you know when it goes through. From what i was told you are spot on. trade in your sprint phone and they pay your etf and get you trade in value of your phone off a new one from tmobile. i was told its best to pay the etfs when they show up so it doesnt become past due while you are waiting for the tmobile gift card to come through so it doesnt effect your credit.
boxdgm said:
I just switched 4 lines over to tmobile from sprint and couldnt be happier. Just did it this past weekend so i havent had the etfs show up on my bill yet but i will let you know when it goes through. From what i was told you are spot on. trade in your sprint phone and they pay your etf and get you trade in value of your phone off a new one from tmobile. i was told its best to pay the etfs when they show up so it doesnt become past due while you are waiting for the tmobile gift card to come through so it doesnt effect your credit.
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I don't really have 1300 dollars or so that I can spare, so I guess I'll just have to hope it comes quick and they don't ding me too bad. I'm just excited for a new phone and (hopefully) more reliable service. T-mobile claims to have LTE around me, and pretty decent HSPA where that is lacking, so hopefully it's better than sprint, where we just recently got spotty LTE
I switched from Sprint to T-Mobile last week. As I understand it, you just get your new service with T-Mobile and they handle porting over your number and ending your service with Sprint. Once that's done, you just have to wait for the bill that has your early termination fee, then take it to the T-Mobile store and they'll reimburse you that amount in the form of a Visa gift card and it's supposed to take 4-6 weeks to receive it. I'm hoping I can time it well enough where I can get the reimbursement before paying the bill to Sprint. If not, I'll just eat the cost until I get the money back from T-Mobile.
Note that they'll only reimburse you up to $650. This should cover anyone on a single plan, but can't speak for those on large family plans.
I can definitely say it's worth the money and time to switch. The service I've gotten with T-Mobile is excellent, and where it isn't (note, I haven't personally encountered poor signal on T-Mobile yet), WiFi calling on the M8 works great.
In order for them to pay off your ETF (Up to $350) you have to port over your phone number and give them your old device. The $650 you hear about is the maximum you can get for switching ($350 for ETF and $300 for device) They also do a credit check and that will determine if you need to pay a deposit for your new phone. If you have good enough credit then all you pay is the taxes on your new device. The cost of the device is then split up across 24 months on your bill.
The $10 a month thing someone mentioned earlier is the JUMP program and isn't a requirement to be switched over to them. It's basically a protection and upgrade program rolled into one which isn't very bad. More info on it here: http://www.t-mobile.com/phone-upgrade.html
nsuviolin2005 said:
I switched from Sprint to T-Mobile last week. As I understand it, you just get your new service with T-Mobile and they handle porting over your number and ending your service with Sprint. Once that's done, you just have to wait for the bill that has your early termination fee, then take it to the T-Mobile store and they'll reimburse you that amount in the form of a Visa gift card and it's supposed to take 4-6 weeks to receive it. I'm hoping I can time it well enough where I can get the reimbursement before paying the bill to Sprint. If not, I'll just eat the cost until I get the money back from T-Mobile.
Note that they'll only reimburse you up to $650. This should cover anyone on a single plan, but can't speak for those on large family plans.
I can definitely say it's worth the money and time to switch. The service I've gotten with T-Mobile is excellent, and where it isn't (note, I haven't personally encountered poor signal on T-Mobile yet), WiFi calling on the M8 works great.
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tkoreaper said:
In order for them to pay off your ETF (Up to $350) you have to port over your phone number and give them your old device. The $650 you hear about is the maximum you can get for switching ($350 for ETF and $300 for device) They also do a credit check and that will determine if you need to pay a deposit for your new phone. If you have good enough credit then all you pay is the taxes on your new device. The cost of the device is then split up across 24 months on your bill.
The $10 a month thing someone mentioned earlier is the JUMP program and isn't a requirement to be switched over to them. It's basically a protection and upgrade program rolled into one which isn't very bad. More info on it here: http://www.t-mobile.com/phone-upgrade.html
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My understanding was that it was up to 650 per line. I know I'll get 85 for each of my phones (One m7's), so it'll be more like 430 or so per line. But my ETF with sprint is 1300ish, which would fall under the 350/line that they offer. Or at least that's what they led me to believe over chat.
Also, I have 4 lines on my sprint account and have been in good standing with them so I don't imagine that the credit check would be a problem, and it's a family plan so if I can't do it we can try my mom, or my grampa until someone can.
TriBeard said:
My understanding was that it was up to 650 per line. I know I'll get 85 for each of my phones (One m7's), so it'll be more like 430 or so per line. But my ETF with sprint is 1300ish, which would fall under the 350/line that they offer. Or at least that's what they led me to believe over chat.
Also, I have 4 lines on my sprint account and have been in good standing with them so I don't imagine that the credit check would be a problem, and it's a family plan so if I can't do it we can try my mom, or my grampa until someone can.
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The max they'll cover for an ETF is $350, it says so on their website. the $650 total is for the ETF and the amount they can give you for a device. In your case it would be $435 per line ($350 ETF and $85 for your device) You ETF with Sprint is pretty outrageous, is that just for your single line or is a total for all lines on your account?
tkoreaper said:
The max they'll cover for an ETF is $350, it says so on their website. the $650 total is for the ETF and the amount they can give you for a device. In your case it would be $435 per line ($350 ETF and $85 for your device) You ETF with Sprint is pretty outrageous, is that just for your single line or is a total for all lines on your account?
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There are 4 lines on the account, and the oldest one in terms of an upgrade is from last july. When we were in the sprint store, we were working with a lady and the supervisor and when we brought up leaving for t-mobile or something since they weren't willing to do a whole lot of anything other than tell us to wait for a software patch, she said that we had "about 1300" in ETF fees. Did we really want to pay that instead of just deal with it for a while? I brought up the t-mobile buyout stuff, and that got her real quiet real fast. The way she said it really bothered me though. Just the smug implied "we've got you by the wallet for another year and half. deal with it"
yeah, the MAX that Sprint charges for a cancellation fee is 350 PER LINE. I know, as I just went through all of this recently.
Tmobile pays up to 350 per line for your cancellation fee. You have to give them ANY Sprint Network phone to qualify for this program, but it does NOT have to be the current Sprint phone you have.
What I did was go on ebay and bought a 20 dollar cheapo phone that was on Tmobiles list of "Acceptable" trade in phones, and used that one to get them to pay my Cancellation Fee. they gave me 10 bucks for the phone.
Then, I sold my Sprint HTC One Max for $385.00 to someone, so I made out big time on that deal; remember, once you cancel your Sprint account, you then OWN the Sprint Phone, so if you can sell it on Ebay or somewhere and make MORE than what Tmobile will give you for it, you can make a nice chunk of change.
Also, when you get your FINAL bill from sprint, its much faster to scan it/take a picture of it, and upload it on the T-mobile site directly to them; if you take it to the store, and they send it in, it might add a few days/weeks to your approval and reciept of the MasterCard Gift card.
Mine took 4 weeks and one day to come to me after I scanned it in and uploaded it to them.
If you bring it to the store, and go that route, it takes 6-8 weeks.
wase4711 said:
yeah, the MAX that Sprint charges for a cancellation fee is 350 PER LINE. I know, as I just went through all of this recently.
Tmobile pays up to 350 per line for your cancellation fee. You have to give them ANY Sprint Network phone to qualify for this program, but it does NOT have to be the current Sprint phone you have.
What I did was go on ebay and bought a 20 dollar cheapo phone that was on Tmobiles list of "Acceptable" trade in phones, and used that one to get them to pay my Cancellation Fee. they gave me 10 bucks for the phone.
Then, I sold my Sprint HTC One Max for $385.00 to someone, so I made out big time on that deal; remember, once you cancel your Sprint account, you then OWN the Sprint Phone, so if you can sell it on Ebay or somewhere and make MORE than what Tmobile will give you for it, you can make a nice chunk of change.
Also, when you get your FINAL bill from sprint, its much faster to scan it/take a picture of it, and upload it on the T-mobile site directly to them; if you take it to the store, and they send it in, it might add a few days/weeks to your approval and reciept of the MasterCard Gift card.
Mine took 4 weeks and one day to come to me after I scanned it in and uploaded it to them.
If you bring it to the store, and go that route, it takes 6-8 weeks.
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That's the kind of information that I was looking for. Thanks a lot for that. My sister has an old galaxy s2 that I could take in, keep my htc one, and then try and sell that on craigslist/ebay. Cool.
TriBeard said:
That's the kind of information that I was looking for. Thanks a lot for that. My sister has an old galaxy s2 that I could take in, keep my htc one, and then try and sell that on craigslist/ebay. Cool.
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you can call the tmobile store and ask them how much any phone might be worth, or, I think their website gives an approximate amount you would get on a trade in.
Obviously, you always get more selling a phone on ebay/Craiglist than you ever would on a trade in, but some folks dont want to bother selling them, and just trade it in and are done with it..
BTW, my wife and son traded their M7's in, and got 100 bucks each for them; when we bought them from Sprint, we only paid 49, so even trading them in we made a little $$ :good:
TriBeard said:
There are 4 lines on the account, and the oldest one in terms of an upgrade is from last july. When we were in the sprint store, we were working with a lady and the supervisor and when we brought up leaving for t-mobile or something since they weren't willing to do a whole lot of anything other than tell us to wait for a software patch, she said that we had "about 1300" in ETF fees. Did we really want to pay that instead of just deal with it for a while? I brought up the t-mobile buyout stuff, and that got her real quiet real fast. The way she said it really bothered me though. Just the smug implied "we've got you by the wallet for another year and half. deal with it"
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So if you were to cancel your whole account you'd get $1400 (350 x 4) alone just for the ETFs. It's $350 per line, not account.
I just traded my Nexus 5 in for the M8 today and they gave me $135. I cold have sold it to a company that buys them for $200, but oh well. I probably could have gotten a little more even if I cut out the middle man, but Nexus devices are already cheap enough as it is.
Well if they wanted to give me 120 or so I'd be tempted to just go ahead and trade them in. Just when I spoke with whoever it was on the online chat for t-mobile, they only were offering 85, which is significantly low that I would take the time and effort to sell one myself if I could.
Lol. Has anyone traded in a rooted device to t mobile? Just wondering if they check before I go through the hassle of unrooting 2 devices. I know somebody has. Lol.
Sent from my EVO using xda app-developers app
if its for a "jump" then dont bother, as long as it starts, thats all they care about.
as a matter of fact, I have also returned/replaced under warranty with them phones that were rooted, and once again, they didnt care one bit; I didnt tell them they were rooted, and they didnt ask, but there was no problem getting a replacement..
I work for tmobile. When you want your contract paid for you can pretty much trade in any phone in. It doesn't have to even turn on. Obviously if it doesn't then you won't get and trade in value but tmobile will still pay your efts as long as you do trade in a phone, buy a new phone and port in your number. They pay up to 5 lines per account.