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Hello, I'm hoping someone can help.
I recently bought a HTC Desire and I'm loving it except for a big problem with my IMAP email account.
Everything worked perfectly for the first day. However the next morning I noticed I hadn't received any emails. I ended up deleting the account and starting again. No joy.. I ended up hard resetting the device and setting all back up. This time the only mail I received was what it hadn't received prior to resetting.
Now after numerous resets and support phone calls the device receives absolutely nothing yet it will send no problem. I have another account which works fine. Also the email account works fine on all other devices.
I understand the obvious question is whether I've configured the device correctly. Trust me I have.
Please can anyone suggest anything? It's almost like the Desire has cached something about my email account despite the data wipes..?
Many thanks in advance!
David
Just the same issue - "no mails"...
IMAP works perfectly here. I have one Exchange ActiveSync account and one IMAP account.
My IMAP gmail account is working perfectly here too. But I did had problem getting email notification to appear on the status bar which I manage to resolved.
I tried the imap but went back to just the gmail app as the gmail app had the emails come through much faster. I didn't find the imap and gmail worked well at all.
Tried an alternative mail client like K-9?
I'm using K-9 but I don't like it. I haven't yet found anything else that does push with IMAP though. K-9 doesn't work in the same way as other email apps for POP, which I use for another account. In fact it's unusable for me for POP on Gmail as it deletes msgs as soon as they arrive (they are not being deleted from server).
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Same problem over here with IMAP failing to retrieve new emails after a certain point. I think the built in client is having difficulty with some messages - if I use another mail client to delete the next email (after the Desire stopped receiving new mail), receiving springs back into life.
I'm going to take a closer look at this. My best guess is that the HTC email client has an obscure bug relating to a mis-implementation of the IMAP protocol. For all sorts of reasons, I'd like to get the HTC client working! Perhaps there's a workaround we can implement until a bug fix is released.
In short, definitely a bug.
I agree, there is definitely a bug in there - more than one. I think I'm going to be forced to go back to good old pop3 for emails on the Desire. Even then though, the HTC mail app doesn't do push. Maybe k9 will work better with pop3 than it does with IMAP. Although neither k9 or the gmail app copy and paste do they? So I don't know what is going to be best.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I have a de-branded Orange Desire and I applied the OTA update with a goldcard in. Everything seems to be working ok except for push email.
I have tried deleting all the stored details (cache etc) of google mail, HTC mail etc which is recommended when others have had problems with push email.
So anyone else noticed any issues? Is there a problem with gmail which happens to have co-incided with when I did the update or is this a problem with the update?
OK I have done some more playing and I am fairly sure that update has broken this.
on 1.15 I was getting push notifications from my gmail account (I think anyway...) in the HTC mail app. Now I am not
I have just re-enabled notifications in the google mail app and this now pops up as soon as I send a message from my PC. No matter what I do the HTC app does not seem to want to play.
Even when set to sync every 15 minutes this did not seem to want to pick up any email (it did work sometimes but not consistently).
I much prefer the HTC mail app (and widget) to the google one but as it stands I can only get notifications from google. I did think I could just leave google app for notifications and mail app for checking but the google notifications do not get cleared when you open HTC app which is a tad annoying.
Anyone else suffering from similar issues or have some ideas about what the best solution might be?
I had the same problem. I am on a debranded and updated rom but using the Orange network.
I found that my email was not being pulled down from two POP accounts. Everytime I adjusted settings I recieved messages about not connected to server etc or host cannot be found etc.
about 24 hours later it all works great... emails come in properly and I can send. It might be worth setting it up. checking that you have a network connection to Orange and that you have set your auto download times. Then leave it to get on with it for a while.
GMail has continued to push mail to my phone fine since the update, however my other two email accounts (one IMAP and one Exchange ActiveSync) which are polled often stop sync'ing until I do it manually. The same also appears to be true of my other sync accounts... Facebook and Twitter. I haven't been able to work out what causes them to stop sync'ing, and what later then enables them to randomly start sync'ing again. It's annoying, it makes sync and notifications for these services totally worthless because you can't just assume it's working, you always have to manually check.
Another way in which HTC has let itself down with poor s/w quality, IMHO
No problems for me here in my debranded Orange black Desire
-------------------------------------
Sent from my HTC Desire
Gmail still working fine, FB and Twitter (official app) both update as expected every hour...don't use any other email as my phone is setup for my DJ work
I'm getting the same issue, GMail is fine but push email through Exchange isn't happening.
Presumably it's one of the reasons TMobile has now pulled the update. Hopefully a fix will be out soon
hey guys.
i have a million questions but i'll restrict this post to two for now.
a little back up...i have my evo unlocked and rooted on AVA Froyo V6 on MetroPCS' network. i have their $50 smart phone plan which has push email. this feature worked great on my samsung code from metro.
now on to the issues
first and most annoying - using the stock internet browser, while WIFI is OFF i can browse using MetroPCS data network. it works well and at their speeds. if i turn on wifi, no matter where, both the stock internet browser and skyfire suddenly start giving connection errors. if i turn off wifi they go back to working but on the data network. while these two arent working, market works, pandora, facebook, weather, etc. all apps work on wifi except those two internet browsers. i should also mention opera mobile WORKS. not SKYFIRE and not the default browser - which I happen to like more than the other two!
any ideas why? what can i do to fix this?
second and also annoying - the email app SUCKS. i use Hotmail for everything. i have my gmail account forwarding there, my university account forwarding there, my website accounts forwarding there. everything ends in my hotmail account. with my previous phone (samsung code running windows mobile 6.1) i had push email working wondefully and i got used to that. i know the network has the capacity to do it. i also know it's not a problem with the network and this phone, as the email app will download the emails when it feels like it. but then if i read the email or delete the email on the phone, it doesnt do so in the server even though I have it set to do it. also when I go in and click refresh it will tell me there arent any new emails when I know there are...and then when it feels like it later it downloads the email.
is there a program, whether free or paid, that will let me have proper push email with my hotmail account? i dont need any computer sync, just download my email on the fly, preferably as they arrive.
thanks much in advance!
if i can get those two issues worked out my EVO experience will be completely blissful
for your first question i dont have an answer.
for your second question have you tried k9 mail? It works for me doing something similar. I use yahoo and not hotmail but similar set up with all mails coming to that 1 email and it pushes them as i get them and dont normally have any issues with this. It also removes them jsut fine from yahoo.
i installed K9 and it's doing things well with one major issue...which i've now come to realize is the same issue affecting the stock mail app.
the phone can't connect to HOTMAIL's outgoing server. so it downloads the emails as they arrive and i can open them and what not. but if i read them, or delete them, it doesn't update them in the server. it also wont let me send an email out, saying the SMTP settings are wrong, even though it's setting them automatically. so all of these issues are because the phone is not connecting to the outgoing server!
what now?
-----------
anyone have any idea on the internet with wifi issue?
Hi everyone, lately after the OTA update of my Desire HD with Android 2.3.5 ( 3.13.707.4 ) i experience strange problems with the Mail application. The mail applications was setup before and now with my gmail accound, using ActiveSync. Before the update my mail was pushed well to say so, every time i received an email in seconds was on the phone.
Now, the settings in the Mail app are the same, push mail, but when i receive an email, even i see that the Mail client is syncing the mail will not appear, after several manual refresh the mail appears.
Another strange thing, during the day i don't receive the mail as was supposed to, although the mail is setup to push mail. If a let the phone alone and i do not check the mails manual, after 2-3 hours the client suddenly sync all the emails..
Dose anyone experience this problem?
P.S. i setup the Gmail program on my HTC and this is working well but i don't really like the program, i want to use Mail.
Thank you for being patient to read this...long post
Same Problem On DHD 3.12.405.8
Hy there,
it's been a while, since 3.0 Sense (1st Gingerbread update); even custom roms for our device or from other porting have this issue. I have stock www3.12.405.1
Now it seems to me i found a way out. Go to your google account on the web, and make sure pop3 is disabled in account settings.
Let me know if it works.
Bye.
Francesco
Italy
Hello, ok now i disable the POP access from Gmail settings, today i will test to see if the mail behavior is ok and i will post the results.
Till now, after i disable tht POP access i test by sending an e'mail from another account and still no luck, the mail didn't come on my DHD, i will wait more and see if other mail are pushed on the device.
Thaks
This strange problem happened with me both in Gmail and Yahoo. I finally figured out the solution. Go to the account settings and manually change the settings. You will find that the mail application has added "htc" in the incoming server settings. Just delete "htc" and you will be good to go.
SO incoming settings for Gmail should be:
imap.gmail.com
NOT
htc.imap.gmail.com
This also applies to Yahoo mail if you use it, just remove "htc" from the server address.
Ok, but imap.google.com is for IMAP, i use exchange settings and in Mail application m.google.com
Ok, till now no change in the Mail behavior, still syncs whenever it wants apparently.
In Gmail settings POP3 is OFF and IMAP ON
Any one, any idea?
Strange thing....i observed that if i setup the default gmail application to sync mails the Mail app syncs to
Sent from my HTC Desire HD A9191 using XDA App
Any ideas about this behavior?
yesterday i let the phone to sync only the exchange account and my mails were downloaded randomly, there were situations when the mail won't download even if i open the Mail app and refresh manual. I have to refresh for about 3-4 times for the mails to be sync....all without an error
TiamaT82 said:
Hi everyone, lately after the OTA update of my Desire HD with Android 2.3.5 ( 3.13.707.4 ) i experience strange problems with the Mail application. The mail applications was setup before and now with my gmail accound, using ActiveSync. Before the update my mail was pushed well to say so, every time i received an email in seconds was on the phone.
Now, the settings in the Mail app are the same, push mail, but when i receive an email, even i see that the Mail client is syncing the mail will not appear, after several manual refresh the mail appears.
Another strange thing, during the day i don't receive the mail as was supposed to, although the mail is setup to push mail. If a let the phone alone and i do not check the mails manual, after 2-3 hours the client suddenly sync all the emails..
Dose anyone experience this problem?
P.S. i setup the Gmail program on my HTC and this is working well but i don't really like the program, i want to use Mail.
Thank you for being patient to read this...long post
Click to expand...
Click to collapse
I have the same issue. After coming out of airplane mode If I manually refresh for new mail across several exchange and pop accounts including GMAIL. It seems as if nothing happens for ages before it completes. However if you start the refresh, immediately cancel it and refresh again it works as it should...
Thanks! I will try this today and post the results
Sent from my HTC Desire HD A9191 using XDA App
ActiveSync is not pop or imap... it's exchange.
Do not configure anything in your mail app or gmail app.
Go in Configuration->Account and sync->Add account.
Choose 'Enterprise' and fill this info of Exchange mail.
For ex:
\[email protected]
password
server=m.google.com
tic 'SSL'
then follow instruction, you're done (and leave auto/push for frequency)
All your mail will be in the default mail app.
those are exact my settings, today i delete the account and create another one, thinking that my be a problem because the account was created previously the OTA update.
THE PROBLEM...is annoying!!! In the first hours the mail came as it supposed to ( push mail ), around 2PM, after several hours of good time ( no relations, just as a fact ) the mail was, again, syncing but no mail.....that was strange, i click and open the Mail app, refresh manualy, no new mail......i check the gmail account on my computer and were several mails in the inbox. After that i click refresh in the Mail app and still nothing, i click the button for 3-4 times and the mails appears. WHY???
i wand my nokia 3310 back (
kidding....
hum... then I can't understand.
I have no idea if it's on your phone side or server side.
You have to compare... but not easy.
You have to find a way to isolate phone and server. If you have another phone, configure it to check. If you have the same effect with more than one device maybe it's on server side. You can also try to flash another ROM. I'm with ICS and it's working smoothly (4 exchange account and 1 IMAP).
Sorry to not be able to help more, never encounter this problem.
For me it's pushed with exchange, so the sending is manage by the server.
Make sure also that you're still connected to a network. Try browsing Internet.
Just ideas... good tricky question...
Thanks!
I tested out a few days ago, i configured the Gmail app from my HTC to sync the e-mails.....at the same time, the Mail app was configured as today. Surprise! when an e-mail arrived ( pushed ) in Gmail app arrived in Mail app as well
I thought that the problem was resolved and i disable the sync for the Gmail app leaving just the Maill to sync.....then you now all.....the mail arrives when my phone wants to )
Still an interesting thread
today i decided to do a factory defaults.....i erased everything and the SD too.
still the same problem, for the first mails arrived was ok...were pushed. after 15-20 min. the rest of the incoming mails no push, only after i have to do a manual refresh for 3-4 times
i will eat this phone!
Does this problem happen to you on Wifi and 3G? If it only happens on 3G then I think your network provider uses server caching. I have the same problem with my network and Whatsapp.
I tried both, 3g and wi fi....the same
Sent from my HTC Desire HD A9191 using XDA App
Ok....i think i have the answer for this incredible behavior of this Mail app
Yesterday i was talking with a friend about this strange behavior and we start doing some random tests with different settings in the Mail app till we discover this:
The default settings of peak time start was 08:00 and peak time end 20:00
We change this to: peak time start 07:00 peak time end 6:59
now it's working well....i think it's a bug here because i use the peak time till the OTA update with this settings:
peak start 07:00 peak end 22:00 and i had no problem.
Thank you for your answers all !!!!
i think we can close this thread
Glad you figured it out
Now it's weekend....and my mail starts again.....my mails are pushed when the Maill app wants. Hope it's just for weekend.....
Sent from my HTC Desire HD A9191 using XDA App
Using K9 mail v4.011 (newest as of todays date from play store) on Samsung GS3 ICS 4.0.4 running on T-mobile USA network.
I have it Setup for 2 Gmail accts, used K9 automatic setup.
If I go to K9 settings, global, network, background sync, and set this to ANYTHING except never, K9 mail leaves the data connection on constantly, draining the battery and eating bandwidth. No matter wifi or mobile data. the indicator in the top bar is continuous solid SEND/RECEIVE always on. I verified this with Network Manager (also from play store) too.
So I Disable the background sync, and the constant data connection stops, but when I get an email, I never get notified by K9. I have the Gmail app set up also for the same email accounts, and if I have the stock gmail app set to notify me of incoming emails, I get instant push notification of new mail from the gmail app but not the k9 app.
So, I obviously have something not set up correctly for k9 to receive push correctly, but I don't know what I have set wrong? can anyone PLEASE help me?
I'm having the exact same problem. K9 worked great for push e-mail with my Samsung Captivate, but with the Galaxy S3 it works only intermittently (possibly more frustrating than if it didn't work at all).
I tried clearing the data in K9 and re-entering the account info. That seemed to work for a few hours, but now I'm back to no push mail. The GMail app continues to work fine--I'd just go with that, but I like that K9 works with Tasker; GMail does not.
I had this issue too a while back, it was when i was playing with the polling folder options. The only way I could get it back was to uninstall it, and reinstall with the factory settings. I don't have any issues with it receiving push on my S3.
pdk269 said:
I had this issue too a while back, it was when i was playing with the polling folder options. The only way I could get it back was to uninstall it, and reinstall with the factory settings. I don't have any issues with it receiving push on my S3.
Click to expand...
Click to collapse
Thanks for the input. I just uninstalled and reinstalled K9, and I'm still having a problem receiving push mail. I guess I'll just have to go with GMail.
eelton said:
Thanks for the input. I just uninstalled and reinstalled K9, and I'm still having a problem receiving push mail. I guess I'll just have to go with GMail.
Click to expand...
Click to collapse
I think the issue might be that you have both GMAIL and K9 pulling the same accounts. Trying setting up one that is not also in the GMAIL app. There may be a delay and K9 doesn't getting push. I seem to remember one time i played around with the incoming/outgoing servers too and had to actually use the POP servers.
Araltd said:
Using K9 mail v4.011 (newest as of todays date from play store) on Samsung GS3 ICS 4.0.4 running on T-mobile USA network.
I have it Setup for 2 Gmail accts, used K9 automatic setup.
If I go to K9 settings, global, network, background sync, and set this to ANYTHING except never, K9 mail leaves the data connection on constantly, draining the battery and eating bandwidth. No matter wifi or mobile data. the indicator in the top bar is continuous solid SEND/RECEIVE always on. I verified this with Network Manager (also from play store) too.
So I Disable the background sync, and the constant data connection stops, but when I get an email, I never get notified by K9. I have the Gmail app set up also for the same email accounts, and if I have the stock gmail app set to notify me of incoming emails, I get instant push notification of new mail from the gmail app but not the k9 app.
So, I obviously have something not set up correctly for k9 to receive push correctly, but I don't know what I have set wrong? can anyone PLEASE help me?
Click to expand...
Click to collapse
From what I went thru, you can not use gmail app with K9 at the same time, un-install one or the other. and which ever one you use, do the settings there, btw, the only way I could get K9 to work was use a system uninstall and get rid of the worthless generic gmail app. Up to you, hope this helps, I have 4 email accounts in K9 and it polls correctly.
TheAxman said:
From what I went thru, you can not use gmail app with K9 at the same time, un-install one or the other. and which ever one you use, do the settings there, btw, the only way I could get K9 to work was use a system uninstall and get rid of the worthless generic gmail app. Up to you, hope this helps, I have 4 email accounts in K9 and it polls correctly.
Click to expand...
Click to collapse
Thanks. I'll try fully uninstalling GMail. Most of the time, I've had it frozen in Titanium Backup, and I've still had the intermittent push failure in K9. I defrosted GMail and used it at the same time as K9 only as a control to test whether K9 was working.