HTC TILT 2 - AT&T - Blown Speaker - ? About Warranty - Touch Pro2, Tilt 2 Windows Mobile General

I called for a replacement phone through AT&T with a blown speaker, and am curious if the following items will void the warranty?
I installed several apps, including Slacker / Swype keyboard / Pandora / You Tube, etc... I know that these probably shouldn't interfere with the warranty process, however... I did run this:
SSK TP2 Dynamic Resource Proxy.cab
do you think this will cause any problems?
Planned on doing a complete clean/hard reset of phone before shipping back....
Will a "HARD" reset take out this and all traces?
What should I do if not? Thanks

Yes all of those items will be removed by a hard reset. They are just apps. The only things that they could see, would be a FLASHED ROM and/or HardSPL so that you can flash a rom.
There is a relocker available to remove the HardSPL and flash back to an att stock rom, there is one bouncing around here, or I also know that it is posted on HTC's website. (do the rom first and the relocker second, but only if you have ever HardSPL'd or flashed)

never flashed a rom before, however....
what is the best to flash too? If I keep getting HTC's with speakers that blow and can't get another brand phone sent, (I can only have phones without a camera), may as well flash when my warranties up lol

Related

Flashing ROMs (Newbie)

Alright... I've pretty much lurked around here for the past month or so, reading everything I can about the subject, but I still have a few questions I haven't been able to find answers too.
1- If I flash my rom... will a hard reset return it to the original firmware, or whatever I flashed with? If not, is it possible for me to backup my original Telus firmware before flashing?
2- As noted above, I'm on Telus, but I see most roms are based upon Sprint, is this a problem?
3- What are the real advantages, honestly. I know picking and choosing your apps and such, "de-branding" the phone, but is there any performance enhancements, new features, etc?
Thanks for the time, and I appologize if this has been asked before. I did use the search button, I swear =D
Hi,
I too have a similar query. I tried finding it using the search function, but was unsuccessful in finding out how to backup my O2 XDA Trion ROM, as well as how to go ahead with installing a new one (an english ROM on a German XDA). Any tip will be helpful. In the meantime, I will go ahead and search some more. Thanks.
Depending on which rom you choose, you will be replacing the firmware on your phone. So if you ever want to go back, you will need to re-flash with the OE data/file.
OE roms consist primarily of 6 things:
1. SPL/bootloader
2. Radio
3. First splash screen
4. Second splash screen
5. Operating System
6. Extended Rom (carrier customizations)
Typically, to unlock a device, you will replace the bootloader with a hacked version that allows you to install roms that were not signed by the manufacturer for your device.
Most of the roms you'll find floating around are just OS and ExtRom updates, although some also include the radio. The splash screen is fairly irrelevant, and some cooks will replace it, while others don't even bother.
BobSlob said:
...1- If I flash my rom... will a hard reset return it to the original firmware, or whatever I flashed with? If not, is it possible for me to backup my original Telus firmware before flashing?...
Click to expand...
Click to collapse
alright, as for backing up your telus rom, be sure to check out dcd's vogue rom thread here, the last page says for you to pm him, and he will help you out there. there may now be one on the ftp however, since at least two others have already requested that he help them with the rom dump.
and no, a hard-reset will not restore your rom to the original. flashing your phone goes farther than a hard reset, and that is sort of one of the beauties of a custom rom as well; you can hard-reset at any time (to clear out footprints, screwed up files/reg keys/etc...) and not have to worry about installing all your apps again, re-setting up your email, re-editing your registry...etc.
hope that helps a slight little bit.

Urgent HElp Needed with SPL

Need to flash back my device to the original SPL, I have downloaded it (1.37) as recommended and flashed but the bootloader still displays 1.93 OliNex, but it completed successfully, why ?
Much appreciated guys, need to drop it into Vodafone shortly so they can send it in for a warranty repair to fix the screen fault.
EDIT:
Don't matter, got it sorted, took 4 succesfull attempts to be succesfull though lol
LOL - Glad yu got it sorted.
I presume you flash stock ROM too - Which one?
Flashed the normal stock one, latest official UK release from HTC.
Did not get it repaired anyway, it's out of manufacturing warranty, so not covered, can't claim on my mobile insurance as not accidental damage, so stuck with it at the moment, at least for a month or so, then, somehow, something might happen to it that is covered by the accidental damage, loss or theft coverage
Quick question for you Jamie -
I'm about to take the plunge and go for the latest OEM ROM. I want the UK applicable version. Did you use -
RUU_Diamond_HTC_WWE-ME_1.93.456.2_Radio_Signed_Diamond_52.29.25.12_1.0 0.25.05_Ship
or
RUU_Diamond_HTC_Europe_2.03.401.2_Radio_Signed_Dia mond_52.51.25.26_1.09.25.23_Ship
Also I have previously installed SPL 1.37.OliNex which IIRC is unsigned. Should I upgrade to 1.40 which is the latest I have found and should I use unsigned?
Thanks.
Oh and in advance I'm sorry to hear about your loss
No problem mate, I can deal with the screen for a while, it comes and goes and is not annoying yet lol
2.03.401.2 would be the best release if you want to stick with Official ROM's. As for the SPL it's up to you as the main reason for having the HardSPL is to flash unoficial rom's etc onto the device.
Some unofficial rom's work better with certain SPL's, but as for the official one's I am not sure.
Thanks
Do you recomend flashing from the internal memory as I have read this seems to be the current accepted method.
These are the isntructions I found but I don't seem to be able to extract the .exe. When I run it it wants to perform the update.
Instructions for flashing from internal storage:
Extract the RUU_Diamond_HTC_Europe_2.03.401.2_Radio_Signed_Dia mond_52.51.25.26_1.09.25.23_Ship.exe file (or whatever one you are wanting to flash) to a new directory on your PC
Find the RUU_signed.nbh file in this new directory and rename it to Diamimg.nbh
Copy Diamimg.nbh to the root of Internal Storage
Hold in the volume down button + the back button (thats the top right button on the front to the right of the big middle jog control) + soft reset
Follow instructions on screen
When the process is complete (it will say UPDATE SUCCESS) then reset
Click to expand...
Click to collapse
Cancel that I've sorted the extracting. So internal memory for flash??
Yes, you won't be able to flash 2.03 over activesync, it corrupts the image, copy the nbh to your internal memory, rename to DIAMIMG.nbh, then hold VolumeDown and Back on phone while softreset with stylus, then follow on screen instructions
Excellent, thanks mate.
Wish me luck
Hmm, good luck.... lol
All done - Thanks for your help.
ThePhoenix2007 said:
Flashed the normal stock one, latest official UK release from HTC.
Did not get it repaired anyway, it's out of manufacturing warranty, so not covered, can't claim on my mobile insurance as not accidental damage, so stuck with it at the moment, at least for a month or so, then, somehow, something might happen to it that is covered by the accidental damage, loss or theft coverage
Click to expand...
Click to collapse
out of warranty, that's bullcrap. unless you told them about flashing it. The device only arrived in the UK less then a year ago.
I got mine from HK in May and orange did not start shipping until Jul. so your O2 one would of been later.
I would be on the phone to HTC

[Q] do i void my warenty if i flash a rom

i was just wondering if i void my waranty if i flash a rom which i already did is there a way to undo it im a noob of course
Technically, Yes. As soon as you hardspl it, you void your warranty. But theres of course a wayy around it. When it comes time that you would need to do a warranty exchange of any kind, you can flash the original SPL and ROM. The first post on this thread has the files attached to restore the stock SPL. and then you can always get the origianl stock ROM. just do a search on google specific to your carrier. If its att, i can provide you a link. Let me kno
And BTW, since you have already flashed the custom ROM and HardSPL'ed it, might as well enjoy it till the day comes when u might have to warranty exchange. It doesnt make any difference now
Ive actually had to return my device for warranty exchange. The relocker and original ROM MUST be installed or ATT (If thats who u use) will charge u around $400.00 for the device. I dont think HTC has the original ROM anymore yet there r many ppl on here who have it. Me being one.
panthersdzynes said:
Ive actually had to return my device for warranty exchange. The relocker and original ROM MUST be installed or ATT (If thats who u use) will charge u around $400.00 for the device. I dont think HTC has the original ROM anymore yet there r many ppl on here who have it. Me being one.
Click to expand...
Click to collapse
Well i recently had to send my phone back and it was Hard-SPL and flash to an different rom all i did was flash back to T-mo ROM and package it up. But i heard if your phone been tampered with they wuld send you a notice and charge you the price of the phone like you said.. but at the same time i don't believe it cause i tampered with my T-mo shadow 3 time and left it with the cooked rom and nothing happen.
Just to be on the safe side flash back to the original ROM, and don't forget to remove your memory card. ^_^
Technically... yes. But I have sent back 3 phones so far (one original Tilt and two Fuze's) with non OEM ROM's installed and have yet to have an issue. Not saying that it won't happen but when it's a hardware issue and not a software issue, I don't think that can be argued.
Although anything could happen!

[official] Problems with Telus OTA update.

So, just to keep telus update waiters in touch with whats going on with the OTA Froyo 2.2 update.
EDIT : The RUU is also avaiable ! You can continue to mess with your desire..and get back to the factory ROM if any problem:
[RUU] RUU_Bravo_Froyo_TELUS_WWE_2.25.661.2_Radio_32.49.0 0.32U_5.11.05.27 (thanks to football)
http://www.multiupload.com/T5H6PHUL33
The update is now available. Go to settings > about phone >check updates....to force the update.
Before launching it....be sure to have 90mo on the SD card free and 25mo on the phone.
http://fotadl.htc.com/OTA_Bravo_Fro....2-1.29.661.1_R_release_Pf7sjzjrgcmpsve12.zip
radio for those who just want that. http://www.mightyrom.com/mrx/MRX/Bravo/Radio/Signed/32.49.00.32U_5.11.05.27.zip
For root users...if you have problems with installing the update or if you are sucked in a boot loop or if you get this message
E:failed to verify whole-file signature
E:signature verification failed
Installation aborted
Click to expand...
Click to collapse
Do this:
On your Phone
1. open Astro and go to "download" folder
2. long-press and select "edit"
3. press "move"
4. press back button
5. press "edit" from the top menu bar
6. press "paste"
7. long press the file
8. press "edit", then press "rename"
rename to update.zip then press OK
Installation
*power off phone
*hold "volume down" and turn on phone
A screen should appear showing your phone's system searching for various files. Scroll down to “recovery” using the volume down button and press the “Power” button
*When you see the triangle with an exclamation point symbol, press the “Power” and “Volume Up” buttons at the same time. This may take a few attempts
*From the menu that appears, use the trackball to select "Apply sdcard:update.zip." Press down on the trackball to start.
*When the screen displays "Install from sdcard complete" use trackball to select "reboot system now" and wait for the phone to power back up.
I will put links to how to resolve different problems later...
If it's not out tomorrow, I think that's gonna be the push I need to make one of those fancy goldcards and install an RUU version of Froyo. What does the telus one have anyway, EDGE disabled?
EDIT: Thanks for collecting this info; more than I knew before.
The telus update won't offer much as I know. They will put some of their crappy apps that you can't delete...add some feature in apps (music dowloading or ringtones downloading... with some downloadable stuff) and thats it.
Any developers on XDA could do this job within 1 week... Htc desire was out on july or august on Telus... and they struggle to get it done in time.
Gold card is not a bad idea at all. Avoiding warranty kinda hurt me.
ecitron said:
We've been waiting for 4 months now...1 week or two won't kill us.
Click to expand...
Click to collapse
I got one of the very first Desires from Telus and had it running a custom ROM within three days.
I'm on 2.2.1 now. LOL!
no reason in loosing your mind over this
my phone is currently not working because of radio not compatible with froyo issue. And this RUU might possibly be the only i can fix my problem. No one on this forum was able to give me any help.
Every minute is too long of a wait. RUUs should be out the second a phone is out with the original rom and so on. Not when updates come up and the whole world had time to test those updates..and then..you know what..last minute we notice there's an issue. It's ok, it's not like people stuck in a 3 year contract with a nice paper weight as a phone can do anything about it either..
marinierb said:
I got one of the very first Desires from Telus and had it running a custom ROM within three days.
I'm on 2.2.1 now. LOL!
Click to expand...
Click to collapse
Root and flash a custom ROM is an easy option... anyone can do it... but like I said... many people don't want to loose their one year warranty...
I'll wait to see what's in the update package... if too many ****ty telus's apps ... I will probably jump in the boat. Unbrand the phone with a gold card and get OTA updates directly from HTC seems to be the cleanest solution for me.
Come on Telus...don't disappoint us ...
btw: More then 50% Desire's owner (Canad) are not with telus... we all bought the phone at full price. And get stucked with telus's apps ( and you can't remove them) will defininetly be disappointing.
ecitron said:
Unbrand the phone with a gold card
Click to expand...
Click to collapse
No need to do the goldcard thing. You can use Unrevoked.
ecitron said:
btw: More then 50% Desire's owner (Canad) are not with telus... we all bought the phone at full price. And get stucked with telus's apps ( and you can't remove them) will defininetly be disappointing.
Click to expand...
Click to collapse
That could be the reason to why Telus took out the outright price. I'm with Telus and I even bought it outright then gave it off and bought another outright a month later.
And yes Telus are one of the worst for OS updates, the Hero just got the 2.1 update today. And the Milestone has been taking forever.
Good morning canada.
Last news from people who called this morning.
It will be the 28th, 29th, 30th and finally the last day for all the unlucky people 31st.
Click to expand...
Click to collapse
I will call later in the day by myself and get u in touch.
Sent from my HTC Desire using XDA App
Yeah my phone made a strange noise last night and i figured it was this update.
Telus is the worst with OS updates. It was a full year before the Black Berry os update came to the Storm. I tried to do some freaking out at the store to get a new phone style stuff when they told me the new update just came out. I told them it had been a year- why would I assume it would ever come out?
Ill wait to see what ****ty Telus apps they install (is that what is taking them so long?) before I decide what I want to do. I could unbrand or switch to a diff rom- but I think I like sense.
I can understand the "RAGE" about telus sucking at updates. But why are you guys so upset. they will release froyo, all the **** in it will be old as dirt. no one will use anything from it to build a custom rom. And if you want something good you will flash a custom one.
Its like telling the future, except im pretty much guaranteed to be right.
The only thing if at all im concerned about is the ril and the radio.
And maybe a telus voice call app cuz they have it on my account, but be ****ed if i know how to get it going right now.
As for telus and installing ****ty apps. they have been good about that lately, i expect to see little to no Telus apps on the rom. The 2.1 rom was devoid of anything telus but the home page.
Good is subjective my friend. If you find froyo old as dirt its ok... but four those who want to keep their warranty...we have no choice. The probability of loosing 600$ is enough to not make changes on our phone...that will result on loosing the warranty.
Your are not the first...and not the last person to tell us to root..unbrand and bla bla bla...
Sent from my HTC Desire using XDA App
ecitron said:
Good is subjective my friend. If you find froyo old as dirt its ok... but four those who want to keep their warranty...we have no choice. The probability of loosing 600$ is enough to not make changes on our phone...that will result on loosing the warranty.
Your are not the first...and not the last person to tell us to root..unbrand and bla bla bla...
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Loosing warranty is relative to the knowledge of the user.
There is a pretty easy way to put the device back to factory software if you take the correct steps.
Thats if you have to. If the device is a brick before you return it then no harm.
ive already unrooted a telus desire, restored the stock rom from a nandroid backup (unrooted the backup) then flashed the radio back to the stock telus radio. after this i used fastboot to flash a stock recovery back on and lastly flashed the .83.0001 Hboot with fastboot, removing the s-off hboot. effectively returning the whole device back to stock. with all the correct software version numbers.
Juggalo_X said:
Loosing warranty is relative to the knowledge of the user.
There is a pretty easy way to put the device back to factory software if you take the correct steps.
Thats if you have to. If the device is a brick before you return it then no harm.
ive already unrooted a telus desire, restored the stock rom from a nandroid backup (unrooted the backup) then flashed the radio back to the stock telus radio. after this i used fastboot to flash a stock recovery back on and lastly flashed the .83.0001 Hboot with fastboot, removing the s-off hboot. effectively returning the whole device back to stock. with all the correct software version numbers.
Click to expand...
Click to collapse
It's good to know that it is possible to return to the stock config. I think a lot of us "waiters" would get off the bench if we knew it was possible to go back to stock if necessary.
Juggalo_X, would you consider writing a step by step process for returning a Desire to the stock config? Since you have already done it...
The thread is not about how to flash a stock ROM.
I will pay to see you restoring a stock rom when The screen is dead or when your phone wont start...
Sent from my HTC Desire using XDA App
I got a Telus Desire, so here is my delema (and question)
1. Like HTC Sense and would like to keep it
2. Have a lot of reason to move to 2.2 (BT dialing)
3. want to root phone
I'm guessing there are stock HTC Desire rom floating around (from the factory unlocked desire) but are those rooted/rootable? I heard HTC has been making it harder and harder for us to root. And will rom for AMOLED work with sLCD phone?
===============================================
Oky did some more Google-ing and found this, might be useful to you guys
://forum.xda-developers.com/showthread.php?t=741775
This is the rooted official Desire Rom
don't have time now but will have look through if this will work for our radio and sLCD issue.
if you guys already know, feel free to post and tell us
AlphaX
I tried a similar (probably the same) rom, but from this thread:
hxxp://forum.xda-developers.com/showthread.php?t=773997
I updated the radio to the latest, everything seems to be good and no bugs that I can see.
ecitron said:
The thread is not about how to flash a stock ROM.
I will pay to see you restoring a stock rom when The screen is dead or when your phone wont start...
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
There would be no point in restoring a dead device.
I'm under the impression that you think htc checks the flash on every dead device? this is not so. its cheaper for them to replace the whole main board in a device rather then pay an engineer to remove the board put it on a bed of nails dump the rom via jtag routine and then analyze the binary images.
Also, If we're on the topic of paying me to restore a device with a blank screen send me one ill jtag it for fun and restore the device. How much you willing to pay? i need a Desire Z you know
On a side note, In the past 5 years ive probably sent at the VERY least 15 bricked devices back to HTC, WITH software that would void the warranty on them. and i have ALWAYS got my device returned fixed under warranty every single time.
Juggalo_X said:
On a side note, In the past 5 years ive probably sent at the VERY least 15 bricked devices back to HTC, WITH software that would void the warranty on them. and i have ALWAYS got my device returned fixed under warranty every single time.
Click to expand...
Click to collapse
Pretty difficult to believe that. 15 bricked...
Also just about anyone (cell carrier, manufaturer via phone, etc) will tell you rooting, unlocking and modifying (removing bloatware) will void warranty. I have heard of people sending in devices with those and succeeding but not very often.
15 bricked in 5 Sears. A reason to not listen to you. Not everyone has the time to mess with their phones that much...learn to jtag..etc..
Sent from my HTC Desire using XDA App

[Q] Warranty...?

Hi, Hope some1 can help me!
ok.. so i have been installing custom roms etc within the last couple of months.. the latest one i used was RCMIX3D Runnymede. This was working absolutely fine until one day the WIFI, the bluetooth, and the up and down volume keys all stopped working. When trying to turn on wifi it says Error. same with bluetooth... i have tried absolutly everything to sort this out. different roms etc.. the volume buttons don't even work in bootloader recovery mode!
I have now managed to install the RUU stock rom 1.32 using my laptop.. and still nothing works..
so i'm thinking must be a hardware problem?! and wanting to send to HTC for a repair... thing is.. i am wondering will they know i have rooted and installed custom roms etc?.. as i now have stock rom from RUU and will update to 2.3.5 via OTA on my 3g network..
Is there anything else i need to do? or have i messed up my chances to get my DHD repaired on the warranty?
Really hope somebody can help!! as this is doing my nut!
Cheers
Garry
hardware failure most likely if its not even working in recovery
my vol - doesnt work, im waiting for the day when the vol + goes kaput as well ,, a weak link in an other wise excellent phone
sometime i think engineers at htc went for lunch when it was time to make the volume rocker
Surely somebody would know if rooting etc would void the warranty?! i have stock rom and now unrooted......
I've just sent my phone back for replacement (long story short, HTC didn't repair my phone completely when they were supposed to, I had to take my phone back, didn't have time to replace it, and after some haggling I finally have got them to get a replacement sorted for me). I sent it back rooted, but with stock firmware (apparently Mac users don't exist, and I'm not installing a copy of Windows on my system just to unroot my phone).
Note that in the Nexus One warranty policy, there was a clause "h", which stated that rooting voided the phone's warranty. None of the phones since, whether that be the Desire or the Desire HD, have this clause. So it is safe to assume, and you have a strong point to argue, that rooting does not void your warranty, though if you come to brick your phone, of course, you won't be covered.
There is no other clause, apart from this clause "h", that covers software; it all covers hardware failure.
Finally, there are loads of stories that I've read of people sending off rooted phones for repair, and them coming back rooted, whereas there are few of phones being rooted, and being refused repair. Also, as you will know, to restore the phone to a standard, completely stock, factory fresh state, all you do is run the RUU; sending a phone back when a simple RUU restore is possible, to me at least, would not be economical, both in terms of time and money.
Get it back on s-on using Easy Radio tool v2_2 found here on xda http://forum.xda-developers.com/showthread.php?t=857537 and unroot and it should be fine.
However I understand you can´t use volume buttons, but well if you can root the device with visonary then you can do s-on using the tool I mentioned.
After that call HTC explain them your problem and send it for repair. I guess they will not find any traces that you used custom roms and also I heard from several people on www.tweakers.net who used custom roms and even didnt return it on s-on still got there warranty when they had it go for repair.
But most important don't mention about root or custom roms to HTC, aslong as you do that they will probably give the warranty and also HTC is not one doing the repairs it are external repair companies so it might be different for each country.
And yes if you would still have the custom rom on it would void your warranty, that's why I would always put it back to stock if possible, but about root I don't know, but before In returned in my phone for repair I just did a factory reset so that all data was gone and any traces off root.
Thanks for your responses,
I've since found a link on another site.. which shows somebody with the exact same problem and has got HTC to admit its this is a known fault.
http://androidforums.com/desire-hd-support-troubleshooting/300012-wifi-error-bluetooth-wont-connect-volume-button-not-responding.html
i'll crack on with the S-on thingy and call them tomorrow to send for repair or replacement
Cheers again for clearing that up

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