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I was begining to think that i was the only one suffering from this problem - obviously not as it appears there are plenty of others on other forums are having similar problems - it was suggested that this is best place for the answer - please someone help as i'm pulling out what little hair i've got left!
The Desire keeps telling me that i'm running low on internal storage space - the phone is "clean" as it was delivered - in other words there isn't any other apps been loaded.
I go to manage applications and discover that the HTC Mail application says it has 75mb in data - This cannot be right - but i go to my inbox to find i have 15 headers there each with a 100k limit.
I delete them from the inbox, go to the Trash folder and delete them from there too so they are deleted from phone.
I then go back to the Mail App and it tells me i have 76mb in data
As i continue to receive email the amount of data keeps rising.
I've spoken to VF - they tell me to do a factory reset - still the same.
The phone's OS is getting jerkier by the day as obviously it is loosing operational memory - the Mail today tells me i have 96mb - but i don't have any emails on the phone so where the heck is this data?
If this goes on the phone will ground to a complete stop.
Hope someone can assist as i and thousands of other will be extremely grateful !
Keep up the excellent forum
Have you checked to see if there are any other folders being filled up as it syncs?
EroThraX said:
Have you checked to see if there are any other folders being filled up as it syncs?
Click to expand...
Click to collapse
Thanks EroThraX but unless i'm missing something here i'm begining to think i'm thick - but by all means point me in the right direction !
I've checked all the mail folders - Inbox, Outbox, Drafts, Sent and Trash and they are all empty.
There isn't a single email on the phone yet it tells me i've now 98mb in data - and yes the OS is now extremely jerky
Download "quick app clean cache"
Fon22
Fon22 said:
Download "quick app clean cache"
Fon22
Click to expand...
Click to collapse
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
What it won't clear is the data
So thanks for trying but that is a dead end.
Anyone else have any ideas?
I guess there is indeed a problem with the mail app. My problem isn't as big as the OP but Mail has 1.9 MB in data and I have no accounts set up! I did play with it for a while bit didn't like it so I'm using only the Gmail app, so I deleted all my accounts in Mail. Why does it still have data (2 MB of it!)?
1lapassione said:
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
Click to expand...
Click to collapse
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22
Fon22 said:
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22
Click to expand...
Click to collapse
Thanks mate - but i've done this already and all it shows you is indeed where it is all stored - in the Mail App in data - not cache.
Curiously the write up for the app states that it allows you to remove data - yet in reality it dosn't allow you to remove data only the cache - so the search continues - what i cannot understand is how many people it is affecting yet there isn't that much of a panic on at the moment to it swallowing data.
i admit that i have plenty of emails coming in and i remove them out of the inbox and trash folders but the data is still there - but where the heck is it ?
You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -
I`m going to go out on a limb and say that the op is using a googlemail or gmail account with the Htc Mail app and unless you actually delete from the account,not just the phone then the trash will just keep being resynced and added back.
Similar thing happened to me, but with the browser and perhaps with some other application, same 75mb in data, so it has to be a bug of some sort...
th3 said:
You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -
Click to expand...
Click to collapse
Thanks for all this - i was begining to think i was the only one suffering from it.
As per your question I do have external storage selected.
So when I go to the sdcard/mail directory are you saying that the files in there are the mail data that the mail app says is in storage internally?
There is a lot of them some are just numbers as the name,
permisssions : .rw
but it dosen't say the Mime type:
Size are all different - 47, 275 bytes
Some are tokens and numbers - but are 0 bytes in size
and i have maybe 20 which are small images (4,020 bytes)
If i'm wrong - slap me ! - surely that means that as i have external data selected the data should go to the sd card - so how come it keeps telling me that i'm low on internal memory if the data is stored on the sd card?
Are you suggesting that this data also needs to be removed too - but how can you differeniate between the files if you did want to keep important emails on the phone when the files are literally just aline of numbers?
Another point suggested by a forum member - the mail account is NOT a web based account - it is a server so that when they are downloaded once that's it you don't get them repeatidly - but thanks for the interest anyway.
Hopefully as other members are discussing this now we might get to a solution before the phones stop completly !
Any news about it? Tried to figure out the location where these files are stored, but couldn't find it
Not sure anyone found an answer, but I believe the /sdcard/.mail directory is the files that get attached to outbound emails. I had my eris configured for the stock email package (for my personal email account) and a gmail account.
I rooted my phone recently and before I installed a bunch of stuff I parused the sdcard contents. The .mail directory had attachments from long ago.
I'm guessing they are orphaned since the email no longer exists on my phone.
I deleted the files since I had all the attachments. (leave the .mail dir)
I had exactly this issue with the HTC mail app also with a pop account.
Cleared cache, deleted all emails, deleted all acounts and then deleted all the actual emails it left behind on the sd card and phone using Astro file manager (yes deleting the accounts and email through the app made no difference and left them physically behind).
After doing all of the above the mail app still showed as 80MB used.
At this point i then bit the bullet and did a "factory data reset", this resolved the issue for me and i havent had the issue since (well sort of, read on).
I am a lot more stringent on my mail sync'd to the app now though which is what is making the difference / a work around.
I only sync 14 days, only download the text (attachments if i need them i do manually).
There is currently only 3MB being shown used in the email app now after 3 weeks (i dont get a lot of email), which is a lot for only text mails for 14 days with the odd attachment.
There is no way there is 3MB worth of email in the mailbox which for me confirms the app itself just doesnt clean up after itself when you delete the mails.
So yep seems like a bug to me, which by the way i saw in 2.1 and 2.2.
Hope that helps
Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk
I read about people having problems with this app just after the Desire was released, it was said that the stock Android email app doesn't have any problems so I have been using that until recently and I never had any problems with it.
I have started using the HTC Mail app but I might switch back after reading this.
lssong99 said:
Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
No its not fixed in 2.2, as per my previous post i have seen this issue in 2.1 and 2.2 which im currently running.
how to claim back the free space without doing a factory reset? my mail app now is 47mb....
Just another confirmation. I have a co-worker with a CDMA Desire running stock 2.1 -- Mail app is showing 69MB and getting the Low Disk Space warning notification. Deleted all mail accounts and power cycled -- no effect.
Probably going to end up doing a master reset.
This question started from the HTC Desire Q&A, i found through searching, but going to repost here since I have the same problem on the EVO.
Question: How do you remove an unwanted email address from the history cache? If you type it in wrong, send an email incorrectly or create a new email with the wrong spelling, its saved somewhere on the phone. It reappears when you begin typing the first letter of that email address.
Im running an unrooted HTC EVO using the native HTC Mail app on Froyo.
The problem appears when you try to 'add' a new email account to HTC mail or when you go to compose a new email. When you start typing the first letter of the email address, it appears in a historical drop down as a choice. Seems like the unwanted email address only appear within an 'email formatted input field'.
I thought it was part of the custom dictionary that gets saved when you type, but its not in that list either.
I've been hopping around other android forums reading the same problem and no one has an answer. Theres gotta be a way to clear this history. Its pretty annoying. I tried clearing data, clearing cache from the settings>applications>HTC Mail, and even installed a clear history app, nothing works.
Anyone?
Anyone? Im sure others have this same problem.
Try history eraser in the market. I don't know if it will work, but they have many options.
Sent from my PC36100
Thanks for responding. I tried the history eraser app and it didnt work either.
check your gmail account for a contact with that email address. thats probably the problem.
Same problem here
I am having the same issue. I have read post after post and cannot find any resolution to this issue. I have tried history eraser, clearing data, clearing cache, and nothing. Unfortunately, the native mail app cannot be uninstalled. Is there any solution out there? I do not want old email accounts appearing in the history of the mail app. PLEASE HELP!
FBNMP said:
I am having the same issue. I have read post after post and cannot find any resolution to this issue. I have tried history eraser, clearing data, clearing cache, and nothing. Unfortunately, the native mail app cannot be uninstalled. Is there any solution out there? I do not want old email accounts appearing in the history of the mail app. PLEASE HELP!
Click to expand...
Click to collapse
FBNMP - I ended up doing a full restore of my phone because of other issues I had with my 4G radio. That email issue was annoying so I'm careful now with how I input new email addys I have to manually type in. I try to avoid it completely. Good luck and if you find a solution, please post it up!
Lately, as I delete emails after I have read them within the Gmail app, they will show back up in the Inbox a little while later, sometimes as new/unread mail and sometimes showing as unread emails in the Inbox counter but not actually showing in the Inbox.
I've done several things to try and fix it:
- Went into Applications and cleared the caches (problem eventually comes back)
- Cleared the caches as well as uninstalled the Gmail updates then reinstalled from Market (problem eventually comes back)
I've searched through the forums and can't find where anyone has written about having this issue or resolving it. Has anyone here run into this and if so, how did you go about resolving it?
Thanks!
I have the same problem. Did you manage to solve this issue?
No "final" solution that fixes it...just have to keep doing the 2 steps I wrote about and the problem goes away for a while.
It happens maybe every 2 weeks and seems to pop up when I haven't gone into Gmail and emptied my trash from within the Gmail site for a while. Also seems to come back if I read through emails too quickly; maybe an issue with reading and then deleting on the phone before the phone can push back to the server that it's been read...just guessing.
Sorry...
sigmaxaa said:
No "final" solution that fixes it...just have to keep doing the 2 steps I wrote about and the problem goes away for a while.
It happens maybe every 2 weeks and seems to pop up when I haven't gone into Gmail and emptied my trash from within the Gmail site for a while. Also seems to come back if I read through emails too quickly; maybe an issue with reading and then deleting on the phone before the phone can push back to the server that it's been read...just guessing.
Sorry...
Click to expand...
Click to collapse
Go to manage applications, find GMail then force stop it. clear cache and then clear data. Reopen GMail and set up the label sync etc how you like it and should be good. Hope this works for you, let me know.
Thanks ifly! Haven't tried the force stop part before so I just did it. I'll report back if anything comes back.
sigmaxaa said:
Thanks ifly! Haven't tried the force stop part before so I just did it. I'll report back if anything comes back.
Click to expand...
Click to collapse
No problem at all. Hope it fixes it. I have this happen quite a bit after a nand backup or restore. When I do a nand restore i always wipe data/factory reset, then cache and davlik now and that seems to fix the problem. Not sure what is getting hung up in the data to cause this.
That's what's been bugging me as well...I do all the wipes when I do a nand restore or load a new rom but Gmail always seems to go back to this stranger behavior. I looked all over these forums (and others), hoping someone had at least seen the same thing but to no avail.
UPDATE: Started having the same issue with Gmail. Was honestly hoping the last suggestion would help...guess not.
Any other ideas...anyone?
Login to gmail from a browser.
Click settings and then "Forwarding and POP/IMAP" tab
Check the settings there. I have both pop enabled and IMAP.
What are yours set to?
I've got them both enabled as well.
hmmm not sure what the deal is then...strange.
sigmaxaa said:
UPDATE: Started having the same issue with Gmail. Was honestly hoping the last suggestion would help...guess not.
Any other ideas...anyone?
Click to expand...
Click to collapse
I'm having similar issues as well. I would get an email notification, open gmail, read it, delete it. Few minutes later, it shows up as an unread email but does not appear in my inbox. If i go to my "all" email box, it's there. I also still see it on my desktop PC. It finally goes away when I delete it from my PC. Another major problem that has not been mentioned here is that I cannot send an email from my EVO using the gmail app. It just keeps sitting there in my outbox. Very frustrating.
Here's my setup.
Rom: myn-WarmTwoPointTwo-01-07-2011-RLS-5
HW: 003
baseband: 2.15.00.11.19
netarchy-toastmod-4.2.1-cfs-bfq-havs-more-smartass-universal-signed
PRI 1.90_003
PRL 60674
Themes and Mods that I've flashed
update-LauncherPro-0.8.3-Warm2.2-Themed_signed
update-ThemedGingerbreadLauncher
update-TransparentTitlebar-RLS5
update-wrx4memp-Warm3-BootAnimation
Aloysius_White_Dialer
Aloysius_5_01-08-11 theme
A5_GB_ColoredMenus
Hi all - I searched for references to this issue, but haven't found anything yet. Hope someone here can help.
I've been using my Galaxy Nexus (LTE / Verizon) since mid December, locked, unrooted, vanilla - and it's been great. I've been using the native email apps for my GMail account and my work/corporate account on our company's Exchange Server. All has worked perfectly so far. First sign of something weird happened last night.
Last night I backed up, rooted and unlocked my GNex (using the WugFresh utility). I followed the directions closely -- all worked pretty much perfectly. As suggested, I took 2 backups: first without system apps and settings, and the 2nd including them. After I was done rooting and unlocking, I restored the big backup with system apps and settings. Only thing I noticed is that passwords are apparently not part of the settings that can be saved/restored (makes sense!), so I had to reenter credentials for my email apps.
This done, I sync to both GMail and Exchange Server, receive and send mail just fine. Only weird thing is that when I tap the EMail icon to start up the email client that talks to Exchange Server, in addition to opening up my inbox properly, I ALSO see two error messages in sequence:
"Account wasn't found. It may have been removed."
and
"Folder wasn't found. It may have been removed."
The errors then fade, and email is perfectly usable.
I'm guessing that some folder and account entry was restored along with the apps from my backup, and that whatever these pointed to no longer exist, and were superseded by they email app when I reconnected to the Exchange Server during setup after rooting / unlocking.
I've looked - and only see a single account configured in the app -- the correct one. I've checked in Settings / Apps, and there are no options to clear data or cache.
I'm wondering if I should delete the one account I see and re-add it...not sure if that will make a difference.
Anyone have a clue what's going on, and what I might do about it?
thanks in advance,
Jon
Im having the exact same problem!!
jaseandjess said:
Im having the exact same problem!!
Click to expand...
Click to collapse
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
jonstrong said:
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
Click to expand...
Click to collapse
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Thanks for posting an easy solution!
mychi said:
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Click to expand...
Click to collapse
Thank you so much. I just had to recreate my account settings (5 of them since Ihave corporate but also use exchange settings for hotmail) and hated to see this message (and a second one similar but about a folder who could not be found). I removed the icon on the home screen and put the Email app (not the widget to avoid the same problem in the future) back and not more error! I really did not want to reset my phone.
Maybe someone can answer 2 questions for me.
First-- I used the data cable to download all the information from my previous phones. All of my contacts are there but for some reason in Messenger it will just show the persons number instead of contact name. No idea why. I am going into each contact and saving their contact again to see if it will take, sometimes it does, some times it doesnt.
Second-- In messenger.....someone please tell me I can remove these stupid large colored letter next to each message? I have been through setting and advanced and do not see an option.
My phone is having the same issue of not connecting my contacts to the messager app. I also used the cable to transfer.
The other issue, I always give pictures to the people in my contacts so it shows pictures instead of letters however the first issue is messing that up lol
So I went to Settings>storage>cache data>clear cache data and then I went to apps>messager>storage>clear data and it fixed both these problems for me. Hope that helps.
If you clear data on messenger doesn't that erase all messages?
iceman4357 said:
If you clear data on messenger doesn't that erase all messages?
Click to expand...
Click to collapse
It didn't erase mine. Maybe backup with a app first before if you want to make sure.
Update. I cleared both, which fixed it but it does erase. Google auto backup ftw
Mine did that the first time I went into Messenger but I exited and went back in and it started updating the threads with names and pictures.
Thanks that's worked for me!
Clearing the messenger data work for me. Thanks!!
Jacobk85 said:
So I went to Settings>storage>cache data>clear cache data and then I went to apps>messager>storage>clear data and it fixed both these problems for me. Hope that helps.
Click to expand...
Click to collapse