(I created a thread because it's more than just a small annoyance)
Hello,
I have my new Desire (unbranded, French, 1.15.405.4) since yesterday, and I have experienced problems with my camera.
The picture would randomly be partly pink, and sometimes the image would be scrambled (like a puzzle, with the left side of the picture on the right and vice versa, upside down, and some squares colored pink).
The funny thing is that it sometimes ends up in the picture/video (picture attached), and sometimes it's just a visual glitch, the picture ends up fine.
I suspect a software glitch, but still, i have asked for a standard exchange, will have a new Desire on monday, just hope that it will work fine.
Anyone experienced this problem?
Here is a video I just took: w w w.y o u t u b e.com/watch?v=9yOoAnwAlck
I think thats a hardware problem. If a hard reset of the phone does not fix it, go for an exchange as soon as possible. If you only have the phone less than a week there should ne no problem swapping it.
That exact thing happened to me once on a ported 2.1 rom on the Hero.
Same thing has happened to me only had phone 4 days, mine is a French import aswell from a buymobiles.net O2 upgrade..... Not Happy..
desire and nexus one are so pink maniaks....
I'm having the same problem. As far as I found it happens when light conditions are bad. My desire is unbranded Eu version 1.15.405.4. I also uploaded video - youtube.com/watch?v=G7CIpVUwxL8
Ive had this once a couple of weeks ago, and I had it about half a dozen times a couple of days a go.
Interesting to learn its might be due to poor light conditions.
same here, and my Desire is just two weeks new.
Do you know if it's an hardware or firmware problem?
I would say hardware, since I got a replacement, and couldn't manage to reproduce the problem on the new one (fingers crossed).
Threads stating this problem are starting to pop-up on every forum I know.. It looks like a more widespread problem than I first thought.
Related
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
In each case only removing the battery helps.
I use Mossisrom as my OS.
Can anybody tell me how to fix the problem? Is it a hardware or software problem? Please help me!!!
mfg
Ilu
iluvatar1 said:
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
Click to expand...
Click to collapse
I get the problem about waking up too. Sometimes it won't for a while. I leave it a couple of seconds and then try again which usually works.
Have you checked how much free internal memory you have. WM seems to still be very sensitive to low memory.
Hi,
I am rather sure that it's not a memory issue. The system freezes completely, not just for some seconds. I can't call the phone either. I think its either a SW or a HW problem and hoped, someone could tell me what to do.
mfg
Ilu
I can only suggest resetting the ROM back to a standard one and seeing if you still get the problems. If you do, it is probably a hardware problem and you should get the phone replaced.
I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!
Wow, you had a great experience from HTC . I didn't. I had the exact same problem as posted. HTC claimed I broke the phone myself and wanted to charge me. They claimed something broke behind the screen and that I must've pressed it too hard, despite the screen still being intact. After three months of phone calls to the UK and a lot of empty promises (promised to get a manager to call me back, never got them. promised to discuss with repair dept and call me back, never got them) I finally got my phone back , fixed. No explanation as to why they changed their mind. I had asked them to take a picture for me of what was broken and to how they came to the conclusion that I was the one who broke it. Maybe they were too lazy to do it.
Hi All
I have had a Telstra Touch Pro 2 for around 2 weeks. There a lot of things I like about this phone but there is a really annoying bug in mine...
It intermittant does register screen taps/touches. For a while I thought it was me but I have found, to prove the bug, I have gone into the Notes program and started writing and it occasssionally misses letters.
The fault was so subtle I thought it was me the first week and the second week I tried various things (short of a ROM replacement) to fix (ie: turning off Telstra/HTC crap). I've done a hard reset and it is still there.
It's going back to the Telstra Shop and I'm back to my Touch HD for now.
Disappointed.
...just replace it!
Holo said:
Hi All
I have had a Telstra Touch Pro 2 for around 2 weeks. There a lot of things I like about this phone but there is a really annoying bug in mine...
It intermittant does register screen taps/touches. For a while I thought it was me but I have found, to prove the bug, I have gone into the Notes program and started writing and it occasssionally misses letters.
The fault was so subtle I thought it was me the first week and the second week I tried various things (short of a ROM replacement) to fix (ie: turning off Telstra/HTC crap). I've done a hard reset and it is still there.
It's going back to the Telstra Shop and I'm back to my Touch HD for now.
Disappointed.
Click to expand...
Click to collapse
please tell us how telstra handles returns on these devices! mine has a very wobbly screen, so much so i dont tilt it anymore, and im thinking its almost replacable.
hey guys, my friends has just got his desire from o2. know having only got it yesterday hes never really had a chance to DO anyhing with it.
now, today we were dicking about and i knocked it out of his hand. no immediate damage except he got a glitch while in the viewfinder. now ive searched modaco and the entire internet and found a lot of people are having the same issue
my question is can we replicate these conditions ourselves. my friend seems to be getting it when rubbing the back above were sd card and sim is. and only while the data is connected.
of all the threads i saw there is no fix except a new device
any ideas or advice appreciatred
f/w 2.1-update1
baseband 32.36.00.28u_4.06.00.02_2
kernel 2.6.29-c8d11160 ([email protected] #1)
build 1.20.207.3 cl171460 release-keys
software number 1.20.207.3
browser webkit3.1
Aye, that friend would be me. PiLoT managed to knock the phone out of my hand completely by accident, but having checked a good few websites out there, I don't think that it has anything to do with what's happening.
There are several videos that demonstrate the problem, and a quick search of YouTube for "HTC Desire Camera Glitch" returns four or five relevant results. Most comments seem to say that a replacement phone is the answer, but it's a bit too specific for me to think that it's a hardware problem.
Any time I run my fingers across the back of the phone (over where the MicroSD card and SIM card are) at the same time I have "Mobile Network" enabled (i.e. GPRS), I get a weird splitting of the screen. It separates into its component colours - magenta, cyan, yellow - and scrolls to the side and/or splits into various "window panes". When GPRS is off, the problem is impossible to recreate, which is the part of the problem that makes me think twice about it being an out-and-out hardware issue.
The version details PiLoT posted below are correct for my device:
Firmware: 2.1-update1
Baseband: 32.36.00.28u_4.06.00.02_2
Kernel: 2.6.29-c8d11160 ([email protected] #1)
Build: 1.20.207.3 cl171460 release-keys
Software Number: 1.20.207.3
Browser: WebKit3.1
I'm going to email O2 about this - I've got insurance for my phone, but since this falls under the category of a manufacturer's fault, I'm pretty sure I should be able to claim it under warranty.
I'd very much like to hear if anyone else with a Desire is able to replicate this issue, or if anyone here has had the issue, what steps they took to resolve it.
Alright, so I emailed O2 about this. They seem to acknowledge that it's a manufacturer's fault. Without openly saying "Yeah, we know about this", they didn't question me at all when I described the problem. They just said that they'd arrange a brand new Desire to be sent out to me.
They're doing a door step exchange, which means that I'm giving back everything but my SIM card. The email even said that it'd be a brand new phone, meaning I get the joy of unboxing the Desire for the second time.
Only disadvantage is that the rest of the UK think that Moray is part of the Highlands, so nothing gets here on Next Day Delivery. They say it'll be here on Wednesday, but I'm waiting for the confirmation email from the courier (think they said DPD).
Also, finding out that removing all personal details and info from the Desire is a bit of a daunting task. The backup feature apparently encrypts your data, meaning it can only be used again with that specific phone. Not to mention the fun I'm going to have wiping the microSD card... hoping there's a feature on the phone for that, rather than having to whip it out and pop it into an adapter for my laptop.
Will keep this thread up to date with the various happenings over the next few days.
I have the same camera problem with my HTC Desire . Is there any solution for the problem or is it better to send it back to HTC?
I had same problem with my camera, and i gave it to HTC service and they replaced camera, and some connectors..i forgot which...
And no more problems with camera!
I had a random one where half the screen went green and showed a completly different angle. Very weird but only happened the once..so far
I have the same camera problem with my HTC Desire . Is there any solution for the problem other than sending it back to HTC?
Although this is an old topic, I wanted to state my experience...
I'm using this device for some time now, and I've experienced this issue couple of times. Rebooting, deleting the camera app info or changing roms didn't help particularly but somehow it turned back to normal with unresolved question... Why does this happen?
I began to have this issue again last week, I'm a frequent flasher so I thought another flash may solve the issue but no... nothing changed.
Than I uncovered the battery compartment, and start to clean the camera lens while watching the camera display...
I felt-hear a click sound and voila coincidentally the view was bright and clear as first day.
The it hit me I dropped my phone last week in hurry while taking a note... Camera device must be disconnected or loosened hence the the tint or pruple effect...
Any how I would like to share this as an experience...
Have try...
ham-solo said:
Although this is an old topic, I wanted to state my experience...
I'm using this device for some time now, and I've experienced this issue couple of times. Rebooting, deleting the camera app info or changing roms didn't help particularly but somehow it turned back to normal with unresolved question... Why does this happen?
I began to have this issue again last week, I'm a frequent flasher so I thought another flash may solve the issue but no... nothing changed.
Than I uncovered the battery compartment, and start to clean the camera lens while watching the camera display...
I felt-hear a click sound and voila coincidentally the view was bright and clear as first day.
The it hit me I dropped my phone last week in hurry while taking a note... Camera device must be disconnected or loosened hence the the tint or pruple effect...
Any how I would like to share this as an experience...
Have try...
Click to expand...
Click to collapse
I second this fix. I uncovered the back of my phone and press on the camera until it clicked. Voila problem solved.
Hello.
I have some issues with my three day old mobile which I already changed, because my previews Desire which I bought two weeks ago had dead pixel (and this 2nd one has also a green bright pixel... but I don't bother to change it one more time because of this small error - I have to live with it - and it is a little frustrating having brand new but broken hardware).
Now my real issue... from time to time the screens are moving itself and I haven't control anymore. I don't know how to explain it.. but imagine you are dragging your home-screens continuous and in small distances really fast... it flickers... mmmh.
Is my touch screen broken or is it a software problem or.. or.. I really don't know.
I turned the device several times off but it does not really help, when I reboot the problem occurs sometimes again. And if so, I can hardly unlock the screen, because the response is so bad. Then I send it to sleep... try again, sleep, try again... sleep.. forget about it and later it is working again.
It is happening quite often.. 3-4 times this morning and in the afternoon I turned the device off completely. Now I turned it on again, and the problem occured two more times but now it's back to normal again. So ... haha... this is weird, probably I'm not using my HTC Desire right?
Since the problem comes sporadic I don't know how I should reproduce it and present a probably working device as broken to the customer service.
Any ideas? What could be a problem?
And do you have pixel errors on your Desire? I had several devices in the past (mobiles, laptop display, desktop display and so on) but never ever any pixel errors. I didn't even saw any on other devices as well. Now I had them on two HTC's in a row ...
Well,it had happened to my device two times when,after training,I tried to use it with sweaty hands.Probably sweat stayed on the screen causing false touches because the screen is so responsive.Try to reproduce it that way.If it's not that,then most probably you'll have to change to a new one again.And as for the screen problem,however small it may be you are entitled to ask for a new one as it is a factory problem and is inexcusable for a high-end 500 euro phone.
hello again..
I have still my "broken" Desire. Probably I will change it in the next days.
I made a short (****ty) video of frustration today, because it ended up not being able to response a call... (turn off the sound of the youtube-clips )
Then I shortly decided to buy a cheap ZTE Blade, but it turned out, that this device will be even more broken than my HTC Desire, which you see here:
this can't be random... three devices, and all were broken.
simply impressive.
all htc devices I've ever had have been perfect including a desire imo you should return it.
I've had bad luck with other tech before sure its annoying but all companies have dodgy units that make it through qc because they don't test every one just a random sample from each batch
What desire is it a world wide model or is it a branded one with telco software? Imo get the ruu and re flash it could be software rule that out first
Sent from my Desire HD using XDA App
Wow, you have some bad luck! Broken any mirrors recently?
Definitely looks like a hardware fault, but the Desire in your second video looks fine. Is that the broken unit?
Sent from my HTC Desire using Tapatalk
Ok, so I returned my phone still in DOA period.
My problems were the glitching all over the place, and not just once a day, but it kept on getting worse, youtube, camera, browser, status bar, apps, multitasking, scrolling, keyboard, jumping white line in messages,etc...
Mine also was creaking arround the front camera and part of the corner of the screen there too.
My battery was displayed wrong all the time, so I couldn't see the right %.
Yellow bottom of on the screen.
Games were lagy, Tegra 3 and normal like teeter.
1 dead pixel.
Probably forgetting some problems now.
Somethings will be software, but because I(and most of us) don't know what is software I preffered to send it back before the doa period was over. Also some posters stated htv told them to send it back, witch problems same as mine.
Also if this is software for most of the part, than why isn't everybody getting the problems.
So I made this topic so you can tell what the problem was with your first device, and if you allready had your second (or third, etc) and what improved and what stayed the same... So you can we get a better vision on that.
My first phone arrived yesterday and is getting swapped out by a currier tomorrow for what will then be my second device.
The problems I am having is the jumping/bumping at the bottom of the screen; this is very inconsistant but does happen more often than it doesn't. For instance I was using the phone for 40 mins earlier it was happening, then for 10 mins it wasn't, again it happened for 5/6 mins and then didn't happen for around an hour but again its happening as we speak.
I've also had the problem whereby you can't unlock the device by pulling up the ring, and I have to shut down and startup the phone for this to be fixed. This has only happened twice so far; but again should not happen at all.
Lastly I have had the problem that when you lock the device the screen turns back on, even when you only pressed the lock button once.
I think thats everything... I do believe its software problems more than hardware, however as you have said why isn't this happening to everyone if that's the case. I guess you could look at it that maybe it is but they are either living with it or reporting it direct to where they purchased it from; either way they are not posting it on here. Who knows?
Now I do understand bugs are there in just about every phone and to be honest they are normally bugs you can live with until an update; the problem here is that the bugs are completely preventing the use of the device and/or making the use of the device very difficult. No phone should be released with this being the case.
One thing I do know for sure is that its happening to those who got the phone from a network (mines from Vodafone) and those who got it SIM free; in all areas or the world. This means they (Vodafone, Orange, O2 etc...) have not caused these problems so it eliminates any tweaks/software they may have placed onto the device meaning the problems do entirely lie with HTC to resolve. Lets just hope they do; or more importantly lets just hope its a small number of phones that are affected and that our replacements are okay.
I will let you know tomorrow what the second one is like... (sorry for the long post),
How did u notice a dead pixel
Sent From My HTC sensation (desire with rcmix s )
Phone turning back on after i pressed power button to lock the screen, got that too. But happens at random, so not always.
I saw a very tiny shiny spot when in a complete dark room, on a black background. Dead pixel i suppose.
Im considering getting it online but not sure what to do if i get a dead pixel
Sent From My HTC sensation (desire with rcmix s )
Send mine back because one of the 2 yellow spots didn't go away after 10hrs screen on (5 days) and I had some random restarts.
I don't want a faulty device, some devices will keep giving problems while others have no issues from the start.
Nitin985 said:
Im considering getting it online but not sure what to do if i get a dead pixel
Sent From My HTC sensation (desire with rcmix s )
Click to expand...
Click to collapse
You would be able to send it back if you bought it online, just like buying it from a shop. They have to give you the same period of support...
Born Twitchy said:
Send mine back because one of the 2 yellow spots didn't go away after 10hrs screen on (5 days) and I had some random restarts.
I don't want a faulty device, some devices will keep giving problems while others have no issues from the start.
Click to expand...
Click to collapse
Have you had the replacement device; how is that getting on?