Develop Bugs

MobilePhonesDirect, Order Process

Hi, I ordered a HTC Desire earlier today on T-Mobile UK, through MPD. What is the order process.
Its currently sat on "Pending Stock", does this mean it passed the credit check, and everything is fine or not. I know it is "Pending Stock" as the phone isn't out yet, just want to know if i will actually get one or not. Thanks

It's not guaranteed as the credit check still needs to be completed. You should see a couple of quid come out and then go back in from the bank account you used sometime soon.

Are you sure as I have heard once it gets to the Pending stock page, it is has already passed everything. If it was in stock it would have said dispatched, not sure though.

I have ordered the same phone.
I have had £2 taken out from T-mobile and then put back in! However my phone and delivery cost was £9 and it looks like that has been put back in as well which is weird. But on my account it says pending stock!
Have I passed the credit check then?
- Not long to wait for the desire now! come on my son!!!

I cant check my bank till monday but if mine is at Pending Stock and so is yours i dont see why they wouldn't have taken money from my account. I will ring them on monday. If everything is fine I have managed to get a HTC Desire for £25 a month, for 18 months. Wow, actually cant wait. Was going to get a Nexus one, but I can run sense on this so, cant wait.

nintendolinky said:
Are you sure as I have heard once it gets to the Pending stock page, it is has already passed everything. If it was in stock it would have said dispatched, not sure though.
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If you only ordered today then the credit check will not have been done. They probably won't take any money out until Monday. Since ordering on the 9th my account has always stated "Pending Stock". I presume should I have failed the credit check then I'd be informed. Ring them if you're unsure but I'd leave it until they've at least done the money transfer part of the check.
Raminder1992 said:
I have ordered the same phone.
I have had £2 taken out from T-mobile and then put back in! However my phone and delivery cost was £9 and it looks like that has been put back in as well which is weird. But on my account it says pending stock!
Have I passed the credit check then?
- Not long to wait for the desire now! come on my son!!!
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The delivery charge may have been taken by mistake, hence it going back in as I haven't had MPD charge me yet. Probably be charged closer to the delivery date.

They took the money out for delivery pretty much straight away. They took money out for the credit check the day after so yours should be done ( i think).
Same i got mine for £25 but for 24 months.
How many mins / texts / internet did you get??

I got the 300mins, 300 texts, unlimited internet for £25 over 18 months. Phone cost me £5.99. Not been charged for anything yet though.

I have ordered the same as you 18 month, 300 mins and 300 texts unlimited net. I range earlier today and asked them about the credit check, and they said if they had time to do it today they would, and then my order would be processed. It originally said "New (Contract)", and then changed this evening to "Pending Stock", so im not sure if they have conducted the check or not, but the order has progressed.

Will they be sent out on the 26th like T-Mobile.co.uk is doing?

Im not sure, it says on the website that is the W/C 5th April, hoping its the same for us though, we might get it the same time. I would rather pay these prices than have to go with T-Mobile directly, also our phones wont be branded, and will be unlocked, win win, in my eyes.

Our phones will be unlocked and unbranded? Great!
Just checked my order, which was placed yesterday and it says Pending Stock. Very excited!
I've ordered it to my home address, which I'm at between 27th March and 11th April.. so if it arrives after 11th I will be gutted!

Did you get a few quid come out of your account, im just asking as my order says pending stock, but would like to know if the credit check has been completed or not.

jamiepyrite said:
Our phones will be unlocked and unbranded? Great!
Just checked my order, which was placed yesterday and it says Pending Stock. Very excited!
I've ordered it to my home address, which I'm at between 27th March and 11th April.. so if it arrives after 11th I will be gutted!
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Are you only at home because you are on school holidays!
I have up to the 18th - should come by then!!
I can not wait!

I got the 24 month with 600 mins and 500 texts and unlimited internet and £5.99 for the phone. I thought I could live with 6 more months with 300 extra mins and 200 extra texts!
Is there an actual release date yet? We should find out soon!

Raminder1992 said:
Are you only at home because you are on school holidays!
I have up to the 18th - should come by then!!
I can not wait!
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I'm away at University at the moment so wouldn't trust to get it delivered here - Packages go missing ALL the time!
I only get two weeks off for Easter, but I have to spend those two weeks working on my dissertation rather than playing with my Desire!

I ordered mine on the 18th March and it says Pending stock so not sure either, had a look on my bank but can't see anything on there but i got a call from Barclay's fraud thing and it seems T-Mobile tried to take some out i guess the check they do but it was refused by the bank for some reason so need to look into that.
I can't see it being a problem as i currently have a T-Mobile contract so i imagine it should go through without issues, may call Mobilephone direct on Monday and see if all is ok.

Thanks, im going to ring them tomorrow as I need to know if its all gone through fine, Im not sure if money has come out as my online banking isn't working and cant get statement till monday, im hoping its all gone through fine.

Been on the phone to them and my checks all went through fine, from what she said if you Pending Stock you pretty much ok and they don't take payment out until the phones ready for dispatch. They expecting them in on 5th April and hope to get them out to customers within that week but remember its Easter Monday on the 5th so i doubt they will get any in then so looking Tuesday onwards.
Still call to others if you want to know if you passed the checks yourself i am only going on what i was told

Does unlimited internet actually mean unlimited internet?
Hi guys,
I've been stung on orange with their so called unlimited internet package. Got billed loads for going over 500 meg a month. OK I thought, I'll stay under 500 meg an month and then got stung on 150 meg a day cap (payed again)!!!
I am getting my HTC Desire with T-Mobile this time. So the basis of my question is simple; Does T-mobile actually give unlimted internet, uncapped data or do I still have to be careful?
Thanks.

Anyone got a definate date for the t-mobile UK release?

Some people saying Thursday, some Friday, some Monday.
Anyone had confirmation or have inside T-Mobile info?

Official date touted by T-Mob is the 26th however if their stock arrives early they will be sending it early.

Friday, but probably I will receive it Monday.

You've no chance of receiving it until the 6th at the earliest. No stock will arrive for either phone shops or general retailers until the 1st of April - which unfortunately is the day before Good Friday.
The original 26th projection was erroneous.

leoni1980 said:
You've no chance of receiving it until the 6th at the earliest. No stock will arrive for either phone shops or general retailers until the 1st of April - which unfortunately is the day before Good Friday.
The original 26th projection was erroneous.
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26th wasn't a projection - it was the date T-Mobile stated for release on their twitter page and to all press contacting them.
I've also been told by 3 seperate customer service agents that stock will be in by 25th - to expect delivery on Saturday 27th.. If you're lucky, Friday 26th. (Which has been confirmed by pretty much everyone on hotukdeals - who have ordered the phone)
So i'm fairly confident i will be getting my HTC Desire at the very latest - Monday 29th of March. Plus i ordered 2 hours after they put up the pricing details, so got in very early incase their first shipment was limited.
Also to note: T-Mobile and all the networks have a window of time on their Credit Check process. 10 days..
So you'd have quite a few very angry customers - who have been debited £164 for the £10/pm price plan (like myself).. And have a credit search added to their credit report - only having to repeat the credit search process again.. As they can't complete on that time frame until despatch has been confirmed.

I was told Saturday by both the guy in T-Mobile store and T-Mobile on the phone. Although the guy in the store mentioned it's a bank holiday on monday so I won't receive it til Wednesday... :S

Ive spoken to a number of authorised HTC vendors who all say that the 26th WAS stated as the despatch date but that this is now April 1st. How can TMobile get it before the factories have despatched it?
Also Friday and Monday are bank holidays so theres no chance of anything arriving then.

I received an email of black market import manager, he pretends he will get it on 1st April in the showroom,if it's true it will be great to spend Easter holidays with a Desire!
Don't ask how he will get it so fast knowing he buy directly from Asian countries, unless he uses air freight it will come by boat and this take plenty of time (10 days)

I forgot to add....my handset will be unlocked and unbranded and the contract is only costing £306 all-in so even if TMobile somehow get their branded stock out first im still happy

leoni1980 said:
I forgot to add....my handset will be unlocked and unbranded and the contract is only costing £306 all-in so even if TMobile somehow get their branded stock out first im still happy
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Just decided to ring to confirm again
Stock coming in Friday - Should arrive Saturday.. So think where ya getting ya info is incorrect..
1) T-Mobile wouldnt pump out a release date of 26th - and tell all the press aswell
2) I can't imagine they'd waste submitting thousands of credit searchs - only to have to resubmit then and then go through the hassle of removing the original credit search from everyones credit report. As two searchs would have an adverse affect on somebodies credit rating.
3) Doubt they'd be lieing to so many customers about a release of 26th and expected delivery of the Saturday - as everyone on hotukdeals have been told that.. And hundreds of people on there have ordered.
As for phone branding - nobody knows yet what T-Mobile branding will be on the phone. If any.. I'd imagine the battery cover is most likely with the time HTC have had since T-Mobile are getting the first batch.. Simple pop onto ebay in 2/4 weeks and u'll be able to order a replacement cover for £7-10 if you really want.. - As for locking. Not a big deal to people already on T-Mobile like myself - plus unlock codes will be doing the rounds in the next 1-2 months.
As for you getting one for £306 - i giggled - i really did

Some indications that the handset will be completely unbranded physically
- Someone on here on another thread, said T-Mobile UK on twitter informed him of no branding
- T-Mobile HTC Desire competition winner posted a video of his new phone, no branding. He can't however confirm whether its a pre release or T-Mobile retail version
- Chatter on other forums with people confirming the handset will have no branding
I would imagine the phones will come network locked - my personal feeling is T-Mobile wanted to first release of this phone.. As a result - didn't give HTC enough time to brand the device.. Whether this is true of the network lock, network boot logo or firmware.. Is unknown.

thedalmeny said:
Some indications that the handset will be completely unbranded physically
- Someone on here on another thread, said T-Mobile UK on twitter informed him of no branding
- T-Mobile HTC Desire competition winner posted a video of his new phone, no branding. He can't however confirm whether its a pre release or T-Mobile retail version
- Chatter on other forums with people confirming the handset will have no branding
I would imagine the phones will come network locked - my personal feeling is T-Mobile wanted to first release of this phone.. As a result - didn't give HTC enough time to brand the device.. Whether this is true of the network lock, network boot logo or firmware.. Is unknown.
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Yeah they informed me via twitter that it was going to be unbranded (this was back when I was going to try and get early upgrade rather than buyout and new contract).
If you think about it there is one reason which really sticks out for this, Orange and T-Mobile are merging VERY Soon. They wouldn't want to be merging, changing their name and then having their best handset still displaying the old networks name. That's my opinion on it anyway.
BTW, if it was branded they would have renamed it like the other HTC Android phones, T-Mobile G3 Mytouch 3G or some crap like that...

brummiesteven said:
Yeah they informed me via twitter that it was going to be unbranded (this was back when I was going to try and get early upgrade rather than buyout and new contract).
If you think about it there is one reason which really sticks out for this, Orange and T-Mobile are merging VERY Soon. They wouldn't want to be merging, changing their name and then having their best handset still displaying the old networks name. That's my opinion on it anyway.
BTW, if it was branded they would have renamed it like the other HTC Android phones, T-Mobile G3 Mytouch 3G or some crap like that...
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Very good point on the handset name - they did indeed rebrand the HTC Hero the G2.. So again that could be a clear indication of no physical branding.

Grrrrrrrrrrrr!!!
Just called t-mob again and this time the operator said she thought it wouldnt be available until next Tuesday so probably delivered for next Weds / Thurs.
WTF is going on? Why cant we get a definate date?????????????

firedup said:
Grrrrrrrrrrrr!!!
Just called t-mob again and this time the operator said she thought it wouldnt be available until next Tuesday so probably delivered for next Weds / Thurs.
WTF is going on? Why cant we get a definate date?????????????
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It sounds like the initial rumour of them only having 75 handsets is true.
They will more than likely have got way more than 75 handsets. They're probably prioritising the initial stock for "loyal" customers eg Upgrades and everyone else will get the phone when they get more stock which is probably when you said "next Tuesday"

brummiesteven said:
It sounds like the initial rumour of them only having 75 handsets is true.
They will more than likely have got way more than 75 handsets. They're probably prioritising the initial stock for "loyal" customers eg Upgrades and everyone else will get the phone when they get more stock which is probably when you said "next Tuesday"
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Annoying. I already have a contract with T-mob, this will be an additional contract (which I would think would make me more 'loyal' than someone with one who is upgrading.) But then again I am a bit of a freak. I've ordered 2 Desires so will now have 3 T-mob contracts, one 02 and one Orange. Don't tell my wife....

I still wouldn't hold your breaths thinking you're going to get your handsets before the 6th April. Operators are notoriously slow on the uptake/shady with their sales tactics and all the alternative vendors ive spoken to seemed very erudite and said they were in close communications with HTC, and that all their information was telling them that the 1st April was the earliest shipments could be expected.
I fail to understand why T-Mobile would get the handsets a week before the three largest distributers and resellers in the country with no good reason. If the handsets are available and tested HTC would release them to all clients surely?

leoni1980 said:
I still wouldn't hold your breaths thinking you're going to get your handsets before the 6th April. Operators are notoriously slow on the uptake/shady with their sales tactics and all the alternative vendors ive spoken to seemed very erudite and said they were in close communications with HTC, and that all their information was telling them that the 1st April was the earliest shipments could be expected.
I fail to understand why T-Mobile would get the handsets a week before the three largest distributers and resellers in the country with no good reason. If the handsets are available and tested HTC would release them to all clients surely?
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It is because T-Mobile have a (albeit very small) time exclusive contract with the Desire.
It's been known for ages, back at MWC infact, that T-Mobile would get the phone at the end of March and other networks would get it in April.

its not a network issue though: contract IS on T-Mobile and is not supplied by any other networks, it is a generic factory model.

Just spoke to T-Mobile & it is an unbranded handset. Still locked to T-Mobile UK and it's meant to be non-software branded but I could be wrong.

T mobile no stock till next week at earliest 7/4

even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.

amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
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I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!

i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!

I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.

Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days

I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
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thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract

I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
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you're welcome.

yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!

hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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Cheers for that mate, hopefully that will include the exchange/returns stock

I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...

hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!

carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.

I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.

It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.

hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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You know Layar has a layer for coffeeshops in A'dam? Quite handy.

well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.

Vodafone Stock

So is anyone else in the same boat as me and waiting for a Desire from Vodafone?
Thought it might be worthwhile starting a thread here since the moderators on the official Vodafone forum have that place on lock down with so much as a mention of the word stock.
I ordered my desire on the 16th and still waiting for it and there's absolutely no sign of any stock being delivered to Vodafone. Just wish they could at least give us just a little info rather than completely stonewalling us.

Have you tried CPW? I walked in and got mine (albeit their last one) on the 2nd...

Yeah, local CPW has a few in stock but can't offer me as good a deal as I got through the web relations team over twitter. That's the only reason I'm waiting for Vodafone really.

Ah right!! I actually saved by downgrading my contract and still got phone for free so I was happy

I just ordered one yesterday, I phoned them up and they said I should recieve it within 3 days time? Ill ring them up again later on today to see what the situation is

i am awaiting 2 from vodafone and have been told this morning by 2 different members of staff that their stock list is showing as expecting on either the 27th, 28th or 29th

Oh thats not good then lol

I think there's a fairly substantial back log of orders still awaiting delivery. I'd imagine there's quite a few people who ordered before me and still haven't got theirs yet.

alextwo said:
So is anyone else in the same boat as me and waiting for a Desire from Vodafone?
Thought it might be worthwhile starting a thread here since the moderators on the official Vodafone forum have that place on lock down with so much as a mention of the word stock.
I ordered my desire on the 16th and still waiting for it and there's absolutely no sign of any stock being delivered to Vodafone. Just wish they could at least give us just a little info rather than completely stonewalling us.
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hey buddy its due in on the 29th, a close family member has works for them and has assured me it will be in then, although there is some priority stock so that wont guarantee you will get yours.

I had this problem with the HD2 as well. It is so irritating that they still take orders without letting people know the stock situation. The only reason I am bothering to get mine from them is because I can't be bothered to unlock it from T-Mobile... so annoying lol. I phoned them up just before and they said thursday they are getting more, if its anything like the HD2... it'll probably be a handful at best. They are useless, wouldn't be surprised if they pull this from the website as well and it is never seen again

I walked past the t-mobile shop in main highstreet in Leicester Sunday and had
a sign saying it was in stock but limited. Might be worth a ring if you live close?

DigitalJunkie said:
hey buddy its due in on the 29th, a close family member has works for them and has assured me it will be in then, although there is some priority stock so that wont guarantee you will get yours.
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Thanks for that info. It's just a shame that Vodafone couldn't have told us that

I forgot to add, when I spoke to Vodafone last night, I rang 191 from my phone and spoke to those guys and they were actually helpful. They didn't know why the site doesn't state low on stock or no stock and agree that it should, but they did know why there isn't stock, apparently they were meant to have a delivery a while back but because of the volcano, everything got pushed back so now there is a back log on everything coming to them, which if im honest, makes sense. Hence the back log on orders placed as well.. I was impatient with my HD2, this time, I am just going to wait and it'll come when it comes

According to twitter they are also sending out free 16GB memory cards with all orders made before 5pm yesterday (27th)

Link? I ordered it before then lol

^ it's on their twitter.
One member who oredered 2.5 weeks ago on AVForums has had a text saying they should expect theirs tomorrow. I ordered on the 15th and haven't heard anything yet but I'm expecting to hear from them soon.

Hmmm, if the phones weren't locked, I would 100% have not got it from Vodafone lol.. but I need my sim to work on it. Always 3rd party phone companies, i'll know tomorrow if I get one from the batch thats supposed to be arriving 'tomorrow'. If not, i'll see what my local vodafone store has to offer or even the telephone sales department

got my Desire from CPW, unbranded/unlocked and I'm on Vodafone - not an issue with it at all!!

A note to t-mobile buyers!

Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.

yeah i didn't expect that they'd sell out or anything

mrvirginia said:
yeah i didn't expect that they'd sell out or anything
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Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED

computermilk said:
Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED
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usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.

mrvirginia said:
usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.
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This is true... and i've seen that.. i'm talking about when you get to the LAST STEP in the Online order process? it actually says "Back ordered" "estimated **** date, blah blah blah" and right now for the Black models it's past 5/7 i think.

I woke up at 4 AM on Monday to order my S4....:silly:

computermilk said:
Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.
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I just got mine and it's coming tomrrow as well.....now lets figure out how to root

I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.

dkotoric said:
I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.
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let us know how it goes, i was about to do the same but didnt want to hassle with calling back and having to cancel and turning the order into a mess as tmobile associates are known to goof up. Any how, please do let us know how it went.

RonDigital828 said:
I just got mine and it's coming tomrrow as well.....now lets figure out how to root
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Motochopper is your friend.

T-Mobile has a bad habit of placing orders for sh!t they don't have. I have had it happen several times where they place an order and I check online:backordered :SMH:

What about customer satisfaction deals? I've been a T-Mobile customer for about 12 years now, and I'm still under contract, but not yet eligible for an upgrade. Anyone else in this situation that has not had to pay full price for their S4? Who / What department did you speak with, and what tactic did you use? I upgraded my last phone before I was eligible at a full discount, but I don't want to push my luck...

Update mine has be shopped being delivered tomorrow
Sent from my Nexus 4

Sounds like I may need to take a trip to the T-mobile store because this phone might be worth paying VZW an early termination fee. I'd probably end up saving money overall anyway.
GNex // Toro // CodeX // AK exp // Hue

Ordered from tmobile online yesterday 4/30 and got overnight shipping for free due to a free next day shipping promotion they are having (i had to call tmo to get my $25 shipping refunded), TMO order confirmation shows delivery date of 5/8 on webiste but UPS website shows delivery date of 5/1. When I logged on to Tmo, it says shipped with a tracking # so then I tracked it on UPS, there was no record to be found. About midnight the tracking number started to "track" and it showed my package on the way and should be here before the end of the day ( May 01). Woke up this morning checked again and now my S4 is "OUT FOR DELIVERY"...o the joy, i cant wait!!! Its like waiting for Santa all over again that why i told all my friends: S4 its what dreams are made of!

yeah they're being shipped out. they're not on backorder lol

mrvirginia said:
yeah they're being shipped out. they're not on backorder lol
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I ordered on Monday morning (full price upgrade and paid for overnight shipping), and have no tracking number yet. I heard different stories of "payment is being processed", and then "you will get it on Tuesday for sure, it's been shipped" to today's gem "we don't have any yet from Samsung." Riiiiight! I asked twice to have my shipping refunded, and the rep changed her tune to "actually it probably got shipped" and refused to refund the charge. Is this what UNcarrier has come down to?
Quite pissed by now that I can't even get a clear answer.

I ordered mine at about 1pm on Monday, got regular shipping, never recieved a confirmation and it never showed up on My Tmobile but less then 48hrs later it showed up at the door. Really surprised because I was going to call them today to see if the order actually went through.

Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?

pakraider said:
Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?
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Probably using outside call centers for some of their customer service instead of all internal people
GNex // Toro // CodeX // AK exp // Hue