Newton ring? Will HTC repair? - Touch Pro2, Tilt 2 Windows Mobile General

I noticed the other day my TP2 is displaying that weird hazy rainbow effect on the screen. I have read about it and it’s (possibly wrongly) referred to as a Newton ring. It seems to be linked to overheating (e.g. charging whilst in use).
I have a screen protector on and it is less visible with this installed but is still very noticeable under certain lighting. I bought the phone of ebay in July 09 and am in the UK.
I have a custom rom on so will need to put stock SPL etc back on but are HTC likely to repair this under warranty? There seem to be mixed results out there.
This has put me off getting a HD2. My contract ends in less than 2 months and I was going to sell my TP2 and get a HD2 but have ready bad things about service with regards to stuff like this.
Bad times

I had the problem 2 weeks ago. Brought it back to the store, they sent it in for repair and I got it back after exactly 7 days.
Repair was free under warranty.
As far as i am concerned -> HTC service rules !
BTW, I am from Belgium

That sounds promising.
Did you have a cooked ROM on your phone? If so did you revert to stock SPL?
My TP2 is a Vodafone branded model but I use an o2 sim in it.
If I took it to a Vodafone store would they be likely to help? Or am I going to have to contact HTC directly?

Dexter_Morgan said:
That sounds promising.
Did you have a cooked ROM on your phone? If so did you revert to stock SPL?
My TP2 is a Vodafone branded model but I use an o2 sim in it.
If I took it to a Vodafone store would they be likely to help? Or am I going to have to contact HTC directly?
Click to expand...
Click to collapse
No, I had a stock Rom with manilla 2.1. While in repair they flashed the new dutch rom with manilla 2.5 (this one is not on the htc website).
I think you better revert to stock SPL and email directly to HTC for support. In Belgium they come collect the phone at your home (or work) and bring it back within one week.. (in my case the store took care of this part)
BTW I have a simlock free version...
I hope UK service is as good as Belgian service...

Magicorolla said:
No, I had a stock Rom with manilla 2.1. While in repair they flashed the new dutch rom with manilla 2.5 (this one is not on the htc website).
I think you better revert to stock SPL and email directly to HTC for support. In Belgium they come collect the phone at your home (or work) and bring it back within one week.. (in my case the store took care of this part)
BTW I have a simlock free version...
I hope UK service is as good as Belgian service...
Click to expand...
Click to collapse
thats cool, they come pick it up.
Over here (in texas) i can either mail it out, or drive 30-45 min to the device support center where if they do find an issue, they replace it on the spot but sadly with a refurbished unit which usually give me more issues then the previous device

Magicorolla said:
In Belgium they come collect the phone at your home (or work) and bring it back within one week.. (in my case the store took care of this part)
Click to expand...
Click to collapse
Now you're just making stuff up Over here, only Luke Wilson gets that level of support service!
fone_fanatic said:
...or drive 30-45 min to the device support center...
Click to expand...
Click to collapse
where...?? An HTC-authorized service shop, or just an AT&T service center?

sirphunkee said:
Now you're just making stuff up Over here, only Luke Wilson gets that level of support service!
It is not HTC themselve who come pick it up, it's a courier company like UPS offcourse
Click to expand...
Click to collapse

no they wouldn't

just been on phone to htc. at first lady didn't know what i was on about. she went away to check and came back saying a newton ring would generally be a warranty repair. phone being picked up by ups this friday. if all goes well then cant fault htc customer service. even while typing this message light has flashed which will prob be email with ups details.
good times.

Mine has just suddenly developed this problem too I'm waiting to hear back from HTC UK via e-mail now.
I wonder if this is a manufacturing fault and most TP2s of this age are now failing with this? There seems to be a lot about suddenly!
EDIT: Ok, just got off the phone to HTC and it's being picked up tomorrow for service at Milton Keynes - anyone know how long it usually takes the UK service centre to return your phone, I forgot to ask
Also, I need to flash a stock ROM and hard SPL but I've noticed there's 3 different stock SPLs - which one are you going for, Dexter_Morgan?
Here's a pic of mine for those interested:
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good pic. it's well messed up.
I think i was going to go for the 0.84 spl. It would be useful to know what they shipped with and if HTC could tell if you had the wrong spl on.
On another note the lady from htc called me back saying my phone would be locked to vodafone when returned. It was never Sim locked in the first case I explained. You could buy phone only from vodafone without contract.
I hope this isn't the case as I use an o2 sim. I will be very anoyed if this is the case.
Are they easy to sim unlock?
edit: Bloody email asks for proof of purchase. Surely the phone would still be covered by htc if bought of ebay. is this true?

Dexter_Morgan said:
good pic. it's well messed up.
I think i was going to go for the 0.84 spl. It would be useful to know what they shipped with and if HTC could tell if you had the wrong spl on.
On another note the lady from htc called me back saying my phone would be locked to vodafone when returned. It was never Sim locked in the first case I explained. You could buy phone only from vodafone without contract.
I hope this isn't the case as I use an o2 sim. I will be very anoyed if this is the case.
Are they easy to sim unlock?
Click to expand...
Click to collapse
Yeah, that's what is worrying me, I don't know what SPL version it had in the first place and if they'll notice if it's different... Mine was bought on a T-Mobile contract but is unlocked and unbranded so I hope they don't lock it to T-Mobile! I reckon they're easy enough to unlock though. And yeah, it should still be covered as they've been selling them less than 12 months which is how long the warranty is - I can't find mine either!

Dexter_Morgan said:
good pic. it's well messed up.
I think i was going to go for the 0.84 spl. It would be useful to know what they shipped with and if HTC could tell if you had the wrong spl on.
On another note the lady from htc called me back saying my phone would be locked to vodafone when returned. It was never Sim locked in the first case I explained. You could buy phone only from vodafone without contract.
I hope this isn't the case as I use an o2 sim. I will be very anoyed if this is the case.
Are they easy to sim unlock?
edit: Bloody email asks for proof of purchase. Surely the phone would still be covered by htc if bought of ebay. is this true?
Click to expand...
Click to collapse
Mine is Vodafone branded (I'm on Vodafone) and was sim unlocked when I bought it, as was the replacement that I got from them when mine got the 'rings', so I don't know why HTC would lock it
Unfortunately I don't know what SPL mine had when I got it.
HTC might try and say that your contract is with the person that you got it from, which is nonsense really as you have a 12 months manufacturer's warranty

I'm just going to phone them tomorrow and say I have lost the receipt but that the phone is less than 1 year old so it is irrelevant.
I hope it works or the imminent (I’ve got approx 1-2 months left on my o2 contract) HD2 purchase will go out the window.

I currently have the same problem with my Fuze and AT&T refused to replace it saying it was physical damage...

Dexter_Morgan said:
I'm just going to phone them tomorrow and say I have lost the receipt but that the phone is less than 1 year old so it is irrelevant.
I hope it works or the imminent (I’ve got approx 1-2 months left on my o2 contract) HD2 purchase will go out the window.
Click to expand...
Click to collapse
Has your phone been repaired? Mine has, under warranty, and will be here tomorrow.

im curious about this, maybe we should have a little investigation.
Can you folks who experience the problem states the condition of the phone? like when you bought it, where, what region, touch pro 2 or tilt 2 etc.
Also how you handle the device, like whether you put it in a tight jeans pocket, use a magnetic 3rd party case, or even using the leather case that we have from htc. Maybe we can draw a bit of conflusion about how this thing occurs.

MokujinX5 said:
I currently have the same problem with my Fuze and AT&T refused to replace it saying it was physical damage...
Click to expand...
Click to collapse
AT&T isn't going to do anything for you unless you pay for insurance. You need to contact HTC directly for repairs. They've got an 800# on their website and they are very friendly.

iridium21 said:
Has your phone been repaired? Mine has, under warranty, and will be here tomorrow.
Click to expand...
Click to collapse
On the ticket number HTC gave today it lists it as being repaired. For Mon and Tue it had a waitng for payment button which was a bit worrying but it didn't link to anything where I had to pay.
I'm assuming if it's being repaired with no contact then it is a warranty job. It would be great if I got it back tomorrow but not likely.

Yeah my touch pro 2 got the same problem but there's a little difference on mine:
You can only see these newton rings or better explained die two foils from the touchscreen sticking together when there had been a bit pressure on the screen (e.g. after carrying the phone in the original leather case in my pocket). Leaving the phone on the table for half an hour will cure the screen problem. Also no influence on the touchscreen funktionality.
But if I go to the store pulling it out of my pocket with visible damage and they send it in to get it repaired there will be no more visible damage.
I have this problem for maybe a month or so but it didn't get worse but in the right light you can see there are little dots between the two foils of the touchscreen and where the newton rings appear these dots are some kind of pressed flat now.
So there will never be the right amount of space between the foils.
I don't want to wait till the touchscreen isn't working any longer until I can send it in, but I don't think they will repair it until there is a remaining visible damage.
These HTC resistive touchscreens suck!
greez olli
PS: sorry for my bad englisch ... I'm from germany

Related

[Q] How to get Froyo 2.2 OTA in USA for Unlocked UK Desire (w/ T-Mobile USA service)

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HTC-USA OFFICIAL TECH SUPPORT IS CLUELESS ABOUT THEIR OWN PRODUCTS.
Today is Thursday August 5th, 2010. I have not yet gotten the Froyo update. How do I get it. This is my scenario:
I am in USA, I have an unbranded, unlocked UK Desire (purchased the day they first went on sale in UK). My cell operator is T-Mobile USA. No, I don't have 3G and don't care. (T-Mobile USA wont offer good phones so I choose to buy good phones and give up 3g, since I use WIFI 80% of time anyway).
My firmware version still says: 2.1-update1
I have manually tried "Check Now" several times for the past 5 days to see if the update was ready for OTA download. NO. It always says "Your software is up to date."
(1) Has ANYONE from USA gotten the update on a UK Desire Phone?
(2) Does anyone know the rollout procedure? This is an unlocked phone that was bought without tied to a carrier. What kind of detection does HTC have regarding REGION of where you are located in determining when you are "next" to get the update?
thank you.
/quicksite
Currently it's only Europe that has the update. I'd say flash your phone with the Europe ROM but that would probably cause issues as T-Mo US uses a different radio frequency so you'd get no 3G.
steve228uk said:
Currently it's only Europe that has the update. I'd say flash your phone with the Europe ROM but that would probably cause issues as T-Mo US uses a different radio frequency so you'd get no 3G.
Click to expand...
Click to collapse
Let me clarify:
1) I bought an unlocked Desire from the UK the day they first were shipped, the very first people at XDA developers who got a phone.
2) I chose this phone because I wanted it, even knowing T-Mobile USA sucks for not offering the phones I want -- the Hero last year, no. The Desire this year, no. Thus, I pay for European models and do without the 3G because I want the phones
3) It is also not true re just Europe. The Sprint EVO, which is the Desire for USA, on Sprint network, has the update.
4) I just spoke to HTC-USA support. They are about as incompetent as anyone to whom i have ever spoken. THEY sound like the "iPhone 4 buyer" in the infamous YouTube video comparing the Evo vs iPhone4... which is to say, they are blithering idiots.
a. I ask them when I will get my update. They said: it was already available 2 weeks ago for unlocked phones.
b. I asked where? They said: from http://developer.android.com
c. I went there while on the call and saw only a SDK download and asked, are you sure? He said, NO, no not that. You want the generic 2.2 download, because since you are not on a branded carrier phone, there is nothing that you need from the carrier.
d. I said "there is nothing here, can you find the link?"
e. After he searched he said, I cant find any link. he said "i can find a link on 3rd party sites but we cannot endorse them."
f. I said: I bought an HTC phone. How do I get an HTC approved 2.2 update?
g. he said, unfortunately, since you are in USA with T-mobile, and they don't carry this phone, you cannot get the update OTA. The signal won't reach you from the UK cell towers.
h. I said: Then how are the people in UK getting it?
i. He said: Their local cell towers are pushing it out?
j. Then if I can't get it OTA, where do I get it?
k. He says: Unfortunately I cannot find anything about it on any HTC website in Europe or North America. We do not host the downloads.
l. So how do I get it?
m. I'm afraid I don't know.
n. ME: I am calling HTC Support north america and you don't know how i am to get this update?? Should I call HTC Support UK since it is a UK purchased phone? (I was serious, not smartass)
o. No, they won't be able to help you since we have no files on UK site either.
p. This is pathetic. Will you please check with a supervisor and tell me who i should contact, or where i should leave a support trouble ticket to be able to be told where to download the update?
---
on hold
---
back
---
q. I'm sorry I told you wrong. You SHOULD be getting your update OTA.
r. How is that possible when you told me 10 minutes ago that I could not get it because it was being pushed from European cell towers and the signal could not be reached here? How NOW am i supposed to get it OTA?
s. I was mistaken. You had a WINDOW OF OPPORTUNITY about 2 weeks ago and it must not have worked, so you have to hold on maybe another week or so until they come around again to your cluster.
t. what?
u. They release the OTAs in clusters, and yours has expired and so you will have to wait til it comes around again.
v. I have no faith at all in what you are telling me. Suddenly it's supposed to appear in my Software Updates -- and yet I missed the fact that it occurred already? How is that possible? I have manually checked it every day for past 2 weeks?
I then asked about IF i were to go to a THIRD PARTY SITE to download the 2.2 update, is it PHONE SPECIFIC? because that is what I kept reading HTC saying, that it takes time to port it over and test it per phone.
He said: No, it was ready 2 weeks ago, it didn't take long to test at all.
I asked: Are you sure? Isn't this supposed to have an update to Sense?
No. There's no update to Sense that I know of.
Are you sure? I thought there was? And that this was why it was taking so long. That HTC had to get Android 2.2 to work properly and have Sense work on top of it.
Not that I know of.
I asked: So, this update will enable 720p recording, and apps2sd?
He (HTC TECH SUPPORT): Well 720p is dependent on whether or not your phone is capable of it.
Me: What? I am calling HTC. Don't you even know your own phone? The DESIRE has been stated as being capable of it, as having a far greater sensor than necessary but the OS update is what will enable this feature. How can you not know that?
He: Well to be honest, I have not had a lot of time to play with the phones.
Me: I am astounded. I am a customer and I know your product line and you don't even have a clue. You have been zero help on this call. I am going to post about this whole experience on XDA developers (I am sure he didn't know what that was, anyway). I said "Are you sure you don't want to amend anything you've said?"
He: I'm sorry I got the OTA info wrong initially.
Me. Thank you, I have to go.
He: is there anything else I can help you with today?
me: Are you kidding me? No.
He: Well keep in mind you can get updates to support issues at our twitter channel 24/7.
Me: Oh please, no. is this the twitter/HTC channel?
He: Yes.
Me: You have got to be kidding me. Do you have any idea what gets posted on that channel?
He: Support news.
Me: NO! It posts about "See our latest TV ad for the Aria on Jimmy Kimmel Show tonight" ... It is crappy marketing, it has nothing to do with support. How could you have possibly made an already terrible call filled with horrible misinformation any worse? and yet you did by citing HTC's pathetic TWITTER channel which has nothing but marketing contests. Something is terribly wrong with your company's communications. I have been buying your phones for over 5 years, HTC invented the genre -- and with no disrespect intended, you have managed to malign the whole brand reputation in one phone call. Please, get your act together.
======================
So -- here I am an hour later -- and now I know that I am ABLE to get the update -- my phone being an unlocked UK phone. So please, is there anyone who can explain how. This is ridiculous.
thank you.
This may be a long shot (but might work)
Assuming you are connecting over wifi to do this then how does the phone know it is in the USA and not the EU? My guess is because when you first put a SIM in the phone, it tells it.
So take the SIM out of the phone and try again (over WiFi of course). If that does not work, see if you can manually set the operator to a UK one (such as Vodafone).
The OTA update comes over the air (duh). But when you are connected over wifi you are bypassing the carriers network and connecting direct to the HTC servers (wherever they are). So the argument about you not being on am EU network does not make sense.
Try the above and see how you go and if it does not work, sorry.
Not sure that will work, it doesn't even work for me in the UK...
My official response from HTC was similar to the phonecall repeated here, they said it is being released in batches not all together and I just have to wait until my batch comes round, potentially up to 2 weeks according to support.
My phone is also a very early one (bought on 2nd day they were in store after my pre-order from CPW wasn't fulfilled because they were somehow out of stock, despite having them in stock in my local shop!) I guess they're not releasing the update in serial number order!
P.
How long have you been trying though? I know that the EVO has had the update but what I was saying is the Desire hasn't anywhere but Europe i.e. Canada, Asia, and the USA.
You should be able to get the OTA if it's a SIM free phone with a WWE ROM but there are posts on the forum stating the the update may have been removed due to some issues.
Keep hitting that check button or just flash manually with the released ROM zip.
Sent from my HTC Desire using XDA App
.
HTC SUPPORT WEBSITE IN UK: Search results for: HTC Desire > Android 2.2
@MARK said:
This may be a long shot (but might work) ... Assuming you are connecting over wifi
Click to expand...
Click to collapse
It's a great idea, thank you for that suggestion! hadn't even thought of it, i will try it -- despite messages afterwards saying wont even work in UK.
But what I want to know is: WTF is happening to HTC?
Really, this is becoming more and more disturbing.
The people at XDA are the people that PUT THEM ON THE MAP as their earliest buyers -- we are the early adopters of touchscreen smartphones -- longe before an iphone existed as a glimmer in Steve Jobs' eye. True, he had the Newton years ago, and hats off, as always, to Apple's exceptional product design vision. But it wasn't a phone, and it was long ago abandoned.
HTC and Windows Mobile made this whole new multi-billion dollar industry possible -- that now enables Verizon to profit from introducing and seling the DROID, that enabled steve jobs to launch the iPhone and, in all fairness, to finally get the UI right -- and take advantage of touchscreens -- vs Windows Mobile engineering's retarded tiny stylus driven tap inside 5-pixel wide box to hit that preference selection.
Then HTC ceded that business to Apple for several years as they barnstormed the industry, became the darling of engadget and gizmodo and could do no wrong. WHAT KEPT WINDOWS MOBILE COMPETITIVE were two things: HTC -- and their various UI overlays -- like touchflo -- now advanced to SenseUI -- and XDA-developers -- who pioneered so many advances that made a stylus-based OS start to work like a finger-navigable OS.
MY POINT? We, the early adopters, don't just get bragging rights. That's juveile. WE BOUGHT PHONES -- over and over and over. I have bought 5 HTC smartphones. SO I am getting a little sick and tired of being treated like **** by them. They paid multiple hundreds of millions for the whole new BRANDING campaign internationally -- to jetison the faceless image of no-name chinese manufacturer -- to a brand name of high quality phones they have always been known for.
But with that corporate makeover on the outside, what the hell has happened on the inside? WE, those of us who bought the Desire en masse in pre-orders -- were screwed over by HTC time and time again in April and May of this year as they have taken their eye off the prize -- of rewarding customer loyalty -- and now they just shoot for NEW CUSTOMER RELATIONSHIPS... They diverted OUR stock of shipments to RE-STOCK T-mobile UK, and other carrier sticks - so the carriers could CHA-CHING selling not just phones but service plans and data plans -- and HTC kissed their asses, while dismissing us as expendable.
It was only after we mounted a huge backlash that they did an about face and fixed that issue, but only after showing their hand, and really annoying alot of loyal customers -- these are not cheap phones -- and we don't buy the low-end crap. we buy the high end phones.
And so same thing now. WHO GETS THE UPDATES -- frikkin SPRINT in the USA with the EVO.... The CMDA phone which has no legacy tie at al to the GSM phones HTC built their reputation on. They are once again spitting in the faces of their loyal REPEAT CUSTOMER base -- because they feel they can DO so -- and what are we going to do -- STOP BUYING?
That's when hubris sets in, and it's very arrogant, and very calculated. They run the risk/benefit analyses of "what's the downside of pissing off the unlocked phone buyers" vs the UPSIDE of making our NEWEST PARTNERS -- Sprint in the USA -- and VERIZON in the USA -- happy?
I know how this game is played. I live in the heart of silicon valley. I live in the neighborhood with many google developers including the guy who product designed the G1 -- the first android phone -- and developed its UI. I onlty say this because I know the marketing business very well. SO well that it makes me very angry when I get PLAYED by smartass people who think they can pull the wool over customer eyes.
They only CAN because custimers let them. It ticked me off that XDA-devs sat on their thumbs and refused to use their enormous CLOUT when HTC was F*ing over all of the DESIRE pre-order purchasers in April and May.
I frnakly do not understand the sheep argument.. of why it is that people sit back and take it --- and sooner or later someone will post here -- dude- chill - it's just a phone, or - dude-chill -- Im sure there is nothing going on like you say. and so on.
Yeah? okay, fine. I will twiddle my thuimbs and keep looking for that update while some as*h*le who only discovered touchscreens last month and bought their EVO from Sprint quickly gets their 2.2 update served to them on a silver platter. This is nuts.
Oh. Sorry. I just riffed off of a THANK YOU post to someone who posted to help me Trust me, i greatly appreciate it, and will try it. This steam is of course not venting at you. It is at the situation and how preposterous it is.
@MARK said:
This may be a long shot (but might work)
Assuming you are connecting over wifi to do this then how does the phone know it is in the USA and not the EU? My guess is because when you first put a SIM in the phone, it tells it.
So take the SIM out of the phone and try again (over WiFi of course). If that does not work, see if you can manually set the operator to a UK one (such as Vodafone).
The OTA update comes over the air (duh). But when you are connected over wifi you are bypassing the carriers network and connecting direct to the HTC servers (wherever they are). So the argument about you not being on am EU network does not make sense.
Try the above and see how you go and if it does not work, sorry.
Click to expand...
Click to collapse
steve228uk said:
You should be able to get the OTA if it's a SIM free phone with a WWE ROM but there are posts on the forum stating the the update may have been removed due to some issues.
Click to expand...
Click to collapse
Thank you. When you first posted I had not yet spoken to HTC... So i didn't yet understand what you meant.. sorry bout that. What does "WWE ROM" mean?
Whose site would it have been hosted on -- before there were issues?
This is what I am trying to understand. The HTC guy initially told me: You can get it from the Android site -- then use HTC Sync to downlaod it to computer and then install onto phone that way...
Then it was not available at Android.com
Then you were saying perhaps it was available from T-Mobile UK's site -- in downloadable form? Is that correct?
(NOT DIRECTED AT YOU) Why is this such a frikkin' mystery? Isn't the whole concept supposed to be: Android phones are updatable firmware phones, thus, improved features sets and functionality always as the code is improving... And phone manufacturers like HTC manufacture phones that are compliant with Google's Android OS. So why is this such rocket science?
I have an HTC phone. It's been cleared for takeoff. Android 2.2 exists for this phone. What is their problem?

Need help! desire always rebooting. warranty

I'll try to explain as best as possible. Im from portugal and i bought my desire (second hand) in ebay uk in february. When i recieved the phone I opened the box and I saw that there wasnt a invoice, not from the purchase between me and the seller but between the seller and the store where she purchased but also do not know if it was mandatory to include and also the thing that was least bothered at the time.
The phone came branded to t-mobile but i s-off and rooted, so it was not a problem.
The problem is that a few months back here the phone starts to reboot itself. I had to take the battery to stop. But starting from yesterday has worsened a lot, anything I do, the phone restarts and does nothing but this, sometimes he even starts but after entering the PIN, it restarts again. I know its a hardware problem more precisely the motherboard, right?
Already contacted the support of HTC in my country but they tell me to go to the store where purchased, and then they send it for repair. And this is a big problem because as you know I live in Portugal and I can not go to the store where the phone was purchased. Then they told me that I could send to the repair center in my country, out of warranty. Once i have investigated further the identity repairs in Portugal, I saw lots of complaints services, such as unresolved issues, products that come worse than when they were, high prices, etc. Anyway, I better not try their services.
The only solution is to buy another mobile phone, or is there a light at the end of the tunnel? I love this phone and I do not like the idea of ​​having to buy another much more cheaper because I can not buy an equal or similar at the moment. And I'll be very frustrated when using it, after having the experience of using a Desire.
Thank you.
P.S: btw, who does the repairs in Portugal is the Arvato Services.
Anyone?....
try cyanogenmod - it's a faultless ROM.
If the issue persists then you may send it in for repair since I doubt there's anything else for it.
Sounds like the problem I had with my first Desire. It finally was a hardware problem and I got it replaced via my warranty.
In the first couple of weeks everything was fine but then it became really instable and rebooted in loops. Sometimes it run flawless for some hours and then again rebootet and rebootet. Partially even while booting, it restartet again. It became unusable and I had to send it in. Sorry to tell you that.
It was checked and replaced by Arvato Germany

[Q] How was your experience with HTC repairs and support? Facebook page created!

Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice

Dead pixel One X

Just noticed a dead pixel on the screen.Will i get a replacement if send it to HTC in UK? I bought it on ebay,new and locked on T-mobile, so i don`t have a proof of purchase or something like that, only the IMEI stickers.
one dead pixel does not normally count towards a warranty replacement - thats for any company, not just HTC. you normally would need three or four
dzhoshkun said:
Just noticed a dead pixel on the screen.Will i get a replacement if send it to HTC in UK? I bought it on ebay,new and locked on T-mobile, so i don`t have a proof of purchase or something like that, only the IMEI stickers.
Click to expand...
Click to collapse
try this - Dead Pixel Detect and Fix - available from the market
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect&hl=en
might unstick it. try running it for about 20 minutes
If it doesn't work, speak to htc live chat tomorrow morning, arrange for them to pick up your device, and send it back to you. taken about 10 days,, they picked up mine on wednesday via UPS, it is in repair at the moment!
Again, please use one of the existing threads about dead pixels, screen issues or other complaints. There are plenty to chose from
Closed.

Claiming Warranty for Optus/Virgin users in Australia

Hey everyone, so since i got my One X in July last year, i've had to send it for repair twice.
I'm with Virgin here in Australia, but Virgin's repair handsets get sent to Optus' repair centres, so this post will apply to both Virgin and Optus users as well as any other carrier that uses Optus' network (eg. TPG).
Anyway, on to the point now!
The first time i sent my phone for repair, it had the infamous Wi-Fi antenna fault. I sent my phone in with an Ordroid ICS ROM. Much to my surprise, i was not charged for repairs and they replace the motherboard, battery and battery copper foil for me for free - all under warranty. However, it was reverted to stock and the bootloader was locked when i got it back.
The second time i sent my phone for repair, it simply stopped charging or being recognised via a USB cable on any PC, so i couldn't charge it at all (i don't have a dock to charge it with). Anyway, this time, i sent my phone for repair with Renovate Final 3 on it. I didn't get to revert to stock before sending it because i ran out of battery completely! Anyway, i got my phone back today (it's fixed) and funnily enough, they didn't charge me for repairs AND it still has Renovate ROM on it hahahaha! To make the matter even more amusing, the bootloader is still unlocked and CWM is still there too! So they didn't even touch the software this time other than to wipe my data haha!
So for those who are afraid of sending their Optus or Virgin phones in for repair because you have an unlocked bootloader, it seems that you don't have any reason for concern.
For those who are specifically interested in what store i went to and where, please PM me.
I hope this helps some of you!
Edit: Here's what Virgin handed back to me (see attachment). The part about the discharge level is interesting (besides the stupid typo they made).
I also laughed at "Found after market software installed in this handset", no sh*t, i sent it in with Renovate ROM on it lol, though they could be referring to apps still.
What state are you in ?
I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?
magic_android said:
I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?
Click to expand...
Click to collapse
Cool, can you PM me where you went. My HOX is fine, but always handy to know.
trevagreene said:
Cool, can you PM me where you went. My HOX is fine, but always handy to know.
Click to expand...
Click to collapse
No worries . Check your PM now.
Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please
tomascus said:
Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please
Click to expand...
Click to collapse
Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?
had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,
I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.
magic_android said:
Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?
Click to expand...
Click to collapse
It was for WiFi fault, can't live without my smartphone for that long so I might have to fix it myself.
Sent from my HTC One X using xda app-developers app
desiretouchpad said:
had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,
Click to expand...
Click to collapse
That's so lucky that they gave you a new one!!!! They still gave me the same worn out HOX that i've had since last year after both repairs which was slightly disappointing (even though it was ambitious to expect more still).
Feepitee said:
I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.
Click to expand...
Click to collapse
The Virgin HOX definitely has a different CID, in fact its CID is not branded. I spoke to someone on HTC's support chat about my phone's CID and IMEI and they said that mine was a modified Vodafone handset (i don't know how they could have made that more confusing).
Anyway, as far as my experience goes, the Virgin store that i've given my HOX in to for repair has sent it to an Optus repair centre both times (check the photo i added to the first post). Either way though, it seems like neither Virgin or Optus care about voided warranties which is awesome.

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