Develop Bugs

[Q] Touch screen issues and HTC warranty?

After 3 months of gently using my Desire Z, the touch screen doesn't work 90% of the time when flipped open. If you hit an icon, nothing happens. If you then apply gentle pressure to start to close the phone, it completes the "click". Seems like something about the LCD being sprung all the way open quickly.
I bought this device to the tune of $600, unlocked, from a canadian ebay member. Phone came looking new and in box, but it seems to have been software unlocked (and rooted).
Will HTC honor my warranty even though I bought from an out of country ebay seller? If not I have a very expensive paperweight. This stinks!
Thanks in advance,
Chris

a32guy said:
After 3 months of gently using my Desire Z, the touch screen doesn't work 90% of the time when flipped open. If you hit an icon, nothing happens. If you then apply gentle pressure to start to close the phone, it completes the "click". Seems like something about the LCD being sprung all the way open quickly.
I bought this device to the tune of $600, unlocked, from a canadian ebay member. Phone came looking new and in box, but it seems to have been software unlocked (and rooted).
Will HTC honor my warranty even though I bought from an out of country ebay seller? If not I have a very expensive paperweight. This stinks!
Thanks in advance,
Chris
Click to expand...
Click to collapse
If you bought it unlocked, then you bought it rooted and when a device is rooted, the warranty is void.
Contact the seller, ask them for a link to the means that they used to root the device, from there you can sort out how to unroot the device in order to get a warranty replacement. However, I'm unsure as to if warranties are transferrable; you may be SOL.
Sent from my HTC Vision using XDA App

Before warranty, have you tried to calibrate the touchscreen?
Sent from my T-Mobile G2

I think I'm over the lack of warranty -- I just want to fix it. I'm probably going to try a flex cable first. Anyone replace one of these? Hope I don't make it worse, haha.
Btw no luck on the calibration tool. Using Multitouch visualizer tool, it drops all touch input when it is opened to a certain position. This makes me think its the cable.

No luck with HTC -- called them and they said the device is "unsupported" and I'd have to deal direct with Bell Mobility. UGHHHH.

ahhh!!!
Bought unlocked from Canadian ebay, using on AT&T in the states. No warranty, can't go to Bell Mobility, etc = am screwed?
Should I try a motherboard flex cable?

HTC's warranty states: "This Limited Warranty is only valid and enforceable in the countries where the Product is sold." So by buying an imported phone, the warranty is automatically void.

Thats totally fine- I'm not trying to win one over on HTC. I told them I willing to pay out of pocket, and they told me its unsupported.
Any good repair shops?

Problem solved-- bought a Thunderbolt.

[Q] How was your experience with HTC repairs and support? Facebook page created!

Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.

Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?

Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.

HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!

Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.

Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice

[Q] cracked LCD replacement: Tegra3 vs North American compatibilityv

Unfortunately I dropped my international HoX last night and cracked the glass and damaged the display. I read somewhere that the international and north american versions use incompatible displays/digitizers, but I'm curious if that's truly the case.
There's somewhere in my city that does display/digitizer replacements while you wait for $180. I'd rather not have to send the phone to HTC and wait a couple weeks if I can help it.
Does anyone know the answer?
Thanks.

I just got mine repaired at Mission Repair . I have the international version, but their site listed simply the One X - and didn't distinguish between AT&T and the Tegra 3 version. My phone should be back tonight, so I haven't had a chance to try it out for myself, but the notes on the repair order said there were no problems and the phone worked great.

monkeyboy0076 said:
I just got mine repaired at Mission Repair . I have the international version, but their site listed simply the One X - and didn't distinguish between AT&T and the Tegra 3 version. My phone should be back tonight, so I haven't had a chance to try it out for myself, but the notes on the repair order said there were no problems and the phone worked great.
Click to expand...
Click to collapse
I've had it back for a little over a week and I'm not very satisfied. The screen is definitely not the original part and colors are washed out and its hard to read text in some apps. Also, they did a poor job at putting the screen into the unit and the sides are leaking light and sometimes it looks like the whole screen will fall out of the rest of the phone. I'm going to be contacting them shortly to see what they can do for me. At this point, I would not recommend their services.

New HTC ONE M9 Stuck Pixels

Hello, Need help Guys I purchased a Sim Free HTC One M9 Yesterday at my local Three uk store
First device I got had around 5-7 Stuck Pixel and One Dead Pixel
Second device replacement device I got had around three Stuck pixel but no Dead Pixel
Just been running Stuck pixel removal Application from Google play store (6 Hrs) seems like all my stuck pixels got unstuck.
What should I do send it back to HTC UK for repair. (Already booked for Tuesday collection should I cancel it)

Run it until Monday and see if it remains in current state with no stuck pixels. If yes, cancel pickup.

I got a dead green pixel too. I'm trying pixel fix but not looking good, will phone voda soon. Here's some pics anyway
Edit: (11/5/15) vodafone gave me a new phone as it would've taken too long to fix,

Has one dead pixel on my HTC Sensation, just dealt with it till my warranty was nearly up then sent it in for repair. New screen when mine was scratched to hell

Is this a new or refurb 2XL I got?

I got a Pixel 2 XL (128 GB)as replacement for my dead OGXL which I received today. But I wonder whether this is a refurb model. Those of you who bought the phone brand new, did you noticed any such stickers like this? I am from India, so if there is any Indian 2XL owners here that would be even better.
https://i.imgur.com/DLm2dlb.jpg

ithehappy said:
I got a Pixel 2 XL (128 GB)as replacement for my dead OGXL which I received today. But I wonder whether this is a refurb model. Those of you who bought the phone brand new, did you noticed any such stickers like this? I am from India, so if there is any Indian 2XL owners here that would be even better.
https://i.imgur.com/DLm2dlb.jpg
Click to expand...
Click to collapse
A more important question is this: does it matter? I mean, if it works as expected then it really shouldn't matter.

@Ragarianok: The difference is that the OP could be one of those unfortunate souls who purchased an unlocked device and had it replaced under warranty, only to find out the bootloader was permanently locked.
@ithehappy, new Pixel 2XL devices didn't come with that sticker. At least, mine didn't.

Strephon Alkhalikoi said:
@Ragarianok: The difference is that the OP could be one of those unfortunate souls who purchased an unlocked device and had it replaced under warranty, only to find out the bootloader was permanently locked.
@ithehappy, new Pixel 2XL devices didn't come with that sticker. At least, mine didn't.
Click to expand...
Click to collapse
Could you please tell me what that logo on the sticker means, the knot like one I mean? Also whether R stands for Refurbished here? I am a bit too old to search for all these myself.

I don't think the knot has any particular meaning in regards to the rest of the label, but I'm still looking. This label, in general, says the device complies with European health and safety regulations. The wastebin with the X through it should be self explanatory.
A refurb would be clearly marked in some fashion so you knew it was a refurb. For example, one of my 4TB external drives has "Recertified" stamped on it while the other drive does not. That is because the first drive was sent in for warranty service and returned with that label stamped into the plastic housing, while the second drive has worked flawlessly from the first day it was used.