Hi all,
i know this is a little bit off-topic, but I've posted it here in the Universal forum as it's relevant for those of us that have a Crossbow installation on our Universals.
you need version 4.5 of activesync installed to be able to sync.
there's my problem.
I can't get it to install.
the installer gets to about 95% and then the error message appears:
"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personal or package vendor."
can anyone help with this problem?
without Activesync my Universal is (for my) useless. I need my contacts & calendar!
I'm putting my trust and hope in you - don't let me down!
Thanks!
Have you tried downloading it again from Microsoft's site in case the one you have is corrupt?
mmmm....
....seems an incredibly abvious thing to do!
have downloaded it several times though and from different machines.
have also emptied my TEMP folder on the PC before installation.
still no luck.
bugger!
"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personal or package vendor."
Click to expand...
Click to collapse
Best option run filemon and see what's happening/failing. Try turning off any virusscanner/any other weird app, that might be running buggering up file operations.
symantec
i guess that our corporate virus scanner is interfering.
annoying. the previous installations never caused any problems.
i'll have to see if i can get it to install another way.
i'll post back if i get lucky!
could i install if i do a safe start in windows?
SOLUTION
UPGRADE YOUR WINDOWS INSTALL TO VER. 3.0 download from micros or google it
SOLUTION
UPGRADE YOUR WINDOWS INSTALLER TO VER. 3.0 download from micros or google it
it worked!
i keep getting reminders why i love this forum so much.
thanks to all of you for your help.
i only managed to try the solution today as i've been off work sick.
a HUGE thanks to PDAWHORE (nice name!), his/her tip to upgrade the windows installer software did the trick!
thanks to all and happy PDA'ing...
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
newnoise1024 said:
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
Click to expand...
Click to collapse
Looks like a problem on your PC... (I mena for the Customruu crashing)
newnoise1024 said:
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
Click to expand...
Click to collapse
Had this happen to me. I downloaded .net framework 3.0 from the M$ site and then it worked fine.
Maybe that will help you.
Jim
Need more info?
newnoise1024 said:
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
Click to expand...
Click to collapse
Ok, first off, this is not a flame. It's an education, ok?
When posting a problem, it's best practice to let us know your:
Model of phone
Radio version
Boot Loader version
OS on your PC
ActiveSync version (s/b 4.5 by now)
Then, and only then, will you be able to get some intelligent answers. You also need to follow the link in my signature and there you will find answers.
If you're still stuck, usually re-downloading the RUU will result in a working ROM patch, unless you have other PC issues. You really need to fix that first, and the guides posted here are FULL of the diagnostic and troubleshooting steps that will propel you to a successful resolution.
Please read those posts, add your info, and you may be extremely pleased with the results.
Good reading!
newnoise1024 said:
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
Click to expand...
Click to collapse
First off; relax. At least the problem isn't with your phone. It's a heck of a lot easier to fix a PC.
I assume you've already tried to re-download the file?
Did you completely reboot your PC? Shut it down to power down, then restart. Make sure you don't have any extra USB stuff plugged in (like cameras, etc). If you have a PS/2 mouse and KB, use those, and not USB versions. One trick is to have the USB bus on your computer completely empty except for your phone.
Head over to Microsoft's site and download a fresh version of Compact Framework .NET (3.0 is the current version). Reboot after installing it -- even though it doesn't tell you to.
Run Windows Update. Make sure you're OK on those.
If that doesn't work, try downloading another ROM (OS only) -- like the Cingular Black 2.02 or the LVSM ROM, and see if that works.
You can also strip it apart -- use WinRAR to open the EXE file that you've been executing and extract the .nbh file from the EXE. Then go and download this guy: http://wiki.xda-developers.com/index.php?pagename=Hermes_CustomRUU and extract it into its own folder. Copy that .nbh file into that directory, and execute the executable -- it will flash your phone with a known good flasher.
But.... stepping all of the way back ... if the ROM doesn't work on your phone, it's very likely reflashing it won't help a single bit. Those ROM's are checksummed when they go on the phone -- if they're corrupted, they won't load right in the first place (and you'd end up with a boot-loader only phone). Soo... uh.. first, reboot/clean USB, then try a different ROM.
Last resort will be completely reinstalling Windows XP. I've had to do this several times because Windows will get in some weird state and it refuses to flash my phone. I finally gave up and started flashing on my Mac using a Windows virtual machine -- it's a lot easier to restore my Windows system to a working point when I do that.
Thanks to everyone who gave a response!
Here's all the information i was asked to post ( i will remember this for next time)
Cingular 8525 HERM100
Radio version: 1.40.30.00
Boot Loader version: (Not quite sure what this is?)
OS on your PC: Pro Black 2.0
ActiveSync version 4.5
I have redownloaded the ruu about 3 times and it has failed everytime.
Restarted the PC, disconnected everything from my laptop, realized that i havent installed Framework .NET 3.0, ( although i have it on my phone as i needed it to run hitchhiker)
So i'm going to download framework .NEt 3.0 and run it.
As for my phone, i uninstalled all the apps, hard resetted and everything is working fine right now, hasn't froze at all since yesteray, so im going to wait it out and see if something happens again.
Thanks again to everyone!! This forum is really really helpful.
-Matthew
How to determine the bootloader version
newnoise1024 said:
Boot Loader version: (Not quite sure what this is?)
-Matthew
Click to expand...
Click to collapse
You need to have a look at your user guide, as it states how to enter bootloader and check the version. Otherwise press and hold the left OK button and the power button at the same time, then hit the reset button with your stylus. You will enter a tri-color screen. This is bootloader mode. Jot down the numbers and compare against the below link.
Exiting is simple, press the reset button with your stylus.
Here's a valuable link for updating your bootloader.
Bootloader Version: SPL-1.40.01pro
IPL-1.01
i just tried to install Framework .NET 3.0 and got this error message
[04/20/07,08:50:20] Windows Communication Foundation: [2] Error: Installation failed for component Windows Communication Foundation. MSI returned error code 1603
[04/20/07,08:57:35] Windows Communication Foundation: [2] Error: Installation failed for component Windows Communication Foundation. MSI returned error code 1603
[04/20/07,08:57:54] WapUI: [2] DepCheck indicates Windows Communication Foundation is not installed.
[04/20/07,08:57:54] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0 was not attempted to be installed.
i uninstalled any previous version, is there something i'm missing?
.Net Framework co-existence
newnoise1024 said:
Bootloader Version: SPL-1.40.01pro
IPL-1.01
i just tried to install Framework .NET 3.0 and got this error message
[04/20/07,08:50:20] Windows Communication Foundation: [2] Error: Installation failed for component Windows Communication Foundation. MSI returned error code 1603
[04/20/07,08:57:35] Windows Communication Foundation: [2] Error: Installation failed for component Windows Communication Foundation. MSI returned error code 1603
[04/20/07,08:57:54] WapUI: [2] DepCheck indicates Windows Communication Foundation is not installed.
[04/20/07,08:57:54] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0 was not attempted to be installed.
i uninstalled any previous version, is there something i'm missing?
Click to expand...
Click to collapse
You're probably missing version 2.0 of the .NET framework. .NET Framework is to be left in place once installed. You should have left V 2.0 installed and added .NET 3.0. Go to www.microsoft.com/net and get version 2.0 redistributable re-installed on your machine. (If you can). If you cannot, search the KB and you may get by without rebuilding your OS.
"Head over to Microsoft's site and download a fresh version of Compact Framework .NET (3.0 is the current version). To be extra safe, go into Add/Remove Programs and uninstall any existing versions -- reboot -- then install the new CF Framework. Reboot after installing it -- even though it doesn't tell you to."
this is the advice i was given in this thread, so i uninstalled version 2.0 before installing version 3.0.
So am i screwed now? lol
Well, version 3.0 just installed successfully... does that mean i still need to install 2.0? or am i fine just running 3.0?
Sorry for all the questions, i just want this fixed :/
You should be good. Give it a go.
If not, just dl .Net CF2 and install that. I think you are fine now though.
Edit: never mind
version 2.0 installed fine
Thanks everyone
I just downloaded and installed and after soft reset it shows an error saying ...
"An unexpected error has occurred in WindowsMobileCallBlockSrv.exe. Select quit and then restart this program, or select Details for more information.
This application requires a newer version of the Microsoft .NET. Compact Framework than the version installed on this device."
Any ideas how to get it to install? I created a support ticket with the makers at SynergTech Solution website I got it and they haven't responded. I did it yesterday. I think they don't really have any support.
I also noted there is a 1.5 somewhere on the internet but can't figure out how to dl it. Don't know if this helps.
Palm Treo Pro Windows Mobile 6.1 Pro stock Sprint
I guess I could have put this in the General subforum instead. If a mod wants to move it, please do.
Hi. I just recently purchased an HTC Touch Pro2 from T-Mobile running WinMo 6.5. That being said, I have not been able to open any cab files on the device to install some software. Basically I'll transfer the cab to the device and attempt to open it. I get one of three messages depending on the app I guess. the most basic is "Installation was unsuccessful" to "Installation was unsuccessful. The program or setting...not digitally signed...trusted certificate" (this was from MobileFTPClient). Installing Opera Mini 5 gives a simple: "Installation of mini5wm.cab was unsuccessful".
Ok, so being a software developer for 10 years I've been looking into some registry values and can't seem to find what I need to get anything to install. If I download from the Windows Marketplace that's all good, but nothing else.
What do I need to do to be able to install cab flils directly? Honestly if I can't get this to work this phone is going back. I moved from an iPhone to this phone specifically so I can install apps and monkey around with the device, but so far I'm done before I started.
Thanks for any info you can give me.
its in one of your phone/device settings to let u download and install apps or cabs not digitally signed. thats all, i believe. just find it and check it off. or look for advanced config cab if u can find it and install that. it has an option in there also to let u download/install whatever..
mullethunter said:
Hi. I just recently purchased an HTC Touch Pro2 from T-Mobile running WinMo 6.5. That being said, I have not been able to open any cab files on the device to install some software. Basically I'll transfer the cab to the device and attempt to open it. I get one of three messages depending on the app I guess. the most basic is "Installation was unsuccessful" to "Installation was unsuccessful. The program or setting...not digitally signed...trusted certificate" (this was from MobileFTPClient). Installing Opera Mini 5 gives a simple: "Installation of mini5wm.cab was unsuccessful".
Ok, so being a software developer for 10 years I've been looking into some registry values and can't seem to find what I need to get anything to install. If I download from the Windows Marketplace that's all good, but nothing else.
What do I need to do to be able to install cab flils directly? Honestly if I can't get this to work this phone is going back. I moved from an iPhone to this phone specifically so I can install apps and monkey around with the device, but so far I'm done before I started.
Thanks for any info you can give me.
Click to expand...
Click to collapse
The cab I have attached may help you...it's some SDK certificates that will allow installation of certain unsigned apps, but I don't know if this is what the ones you're running are requiring and missing. It won't harm anything to try this one, and you can easily uninstall it if it doesn't do the trick
Thanks guys. Sirphunkee - that cab actually installed, but I'm having the same problem. Another forum has suggested that I take the device back to T-Mobile, but it just seems like there's a setting that's not right in the OS. Demandarin - I've looked for various security permissions in the UI with no luck. I've mucked around with some Policy values in the registry per some threads on this forum, but still nothing.
I'll keep trying, and thanks.
So...weird; Opera Mini and Weather Bug (well known apps) wouldn't install, but an SMS notification disable cab installed (from the xda site) as did Evernote (evernote.com). I have no clue what the deal is, but it's getting beyond stupid that I can't install just any cab file.
mullethunter said:
So...weird; Opera Mini and Weather Bug (well known apps) wouldn't install, but an SMS notification disable cab installed (from the xda site) as did Evernote (evernote.com). I have no clue what the deal is, but it's getting beyond stupid that I can't install just any cab file.
Click to expand...
Click to collapse
Have you already installed .Net 3.5? It's a framework that many other programs use (and need) to install, and it's not on the TP2 by default...it's the only other think I could think of that would keep you from installing stuff. Cab is attached, if you don't have it already.
Got it. I installed the Device Security Manager PowerToy and was able to change the configuration there. Opera Mini 5 just installed.
Never would have thought the phone would come that locked down, but so far so good. Thanks for all of the ideas.
mullethunter said:
Got it. I installed the Device Security Manager PowerToy and was able to change the configuration there. Opera Mini 5 just installed.
Never would have thought the phone would come that locked down, but so far so good. Thanks for all of the ideas.
Click to expand...
Click to collapse
Well yeah what's weird is that I never had to use that to get any of those apps installed
I have a HTC Tilt2, and it has been having some problems lately with Microsoft .NET CF 3.5, and the error and reason behind it is unknown to me.
Any application that involves running .NET to use instantly gives me a error message along the lines of:
"Error
An unexpected error has occurred in *Insert Program Here*.
Select Quit and then restart the program, or select Details for more information."
I have tried nearly everything to fix this, from restarting the application, reinstalling .NET, to repairing .NET, to soft resetting my phone, to hard resetting. I figured it might have something to do with the official ROM update from HTC, but I don't see anywhere else of people having this sort of error.
Any help is much more than appreciated.
EDIT: It apparently is deciding to work now... I have no clue how or why, but I soft reset it again and now it works. Guess this phone just loves to love at sometimes