Develop Bugs

HELP! Cant sim unlock MDA Pro as USB device not recognised! HELP!

Hi Guys n Gals,
Please help me!
Basically just got a HTC Universal locked on T-Mobile UK, which I bought 2nd/3rd hand.
Got it quite cheap and love it! Only problem is I want to unlock it and use on O2. However, whenever I attach USB cable to phone and laptop/PC message comes up saying USB Device not recognised!!! It is really frustrating!!!!
Tried all variations e.g. diferent PCs, cables etc to no avail. My HTC Artemis connectes just phone on any computer!!!
Basically all I want to know is that can I unlock it without being able to activesync to it?
PLEASE PLEASE PLEASE Help as I am running out of options. Have hard reset phone to solve USB issue bt nuttin! Tok it to phone shop to get repaired but they said they could not USB to it either and can't unlock it!

RAF_SHC said:
Hi Guys n Gals,
Please help me!
Basically just got a HTC Universal locked on T-Mobile UK, which I bought 2nd/3rd hand.
Got it quite cheap and love it! Only problem is I want to unlock it and use on O2. However, whenever I attach USB cable to phone and laptop/PC message comes up saying USB Device not recognised!!! It is really frustrating!!!!
Tried all variations e.g. diferent PCs, cables etc to no avail. My HTC Artemis connectes just phone on any computer!!!
Basically all I want to know is that can I unlock it without being able to activesync to it?
PLEASE PLEASE PLEASE Help as I am running out of options. Have hard reset phone to solve USB issue bt nuttin! Tok it to phone shop to get repaired but they said they could not USB to it either and can't unlock it!
Click to expand...
Click to collapse
Two possibilities,
1 You dont have activesync installed on the PC (activesync drivers are required to communicate with device or you use Vista which requires driver downgrade (instructions in the Wiki))
2 Your USB port is damaged and requires resoldering to attach the correct pins (simply job to do, cheap repair, instructions are on the forum/Wiki)
Cheers,
Beasty

Thanks beast0898 for your suggestions. I use Win XP.
I suggest it is the USB port that needs repair as tried many PCs all with activesync latest version installed still same response.
Ill try the soldering now. Hope there is some pics and stuff to help me out!

RAF_SHC said:
Thanks beast0898 for your suggestions. I use Win XP.
I suggest it is the USB port that needs repair as tried many PCs all with activesync latest version installed still same response.
Ill try the soldering now. Hope there is some pics and stuff to help me out!
Click to expand...
Click to collapse
The job is a very simple one to do yourself, the connector can easily become loose if your are not gentle when inserting cables. When you open the Uni up, you will see how easy it is sir. There are companies in the UK that will do it for you for around £40 with a new connector, if you're not happy doing it yourself.
Cheers,
Beasty

usb connector only charges the battery, but any other function works

hello everybody
well as the title says, my touch pro 2 from t-mobile doesn't work properly.
without a reason the usb connector stop working, only works for charge the battery, activesync, storage, internet sharing and others thing uses the usb cable doesn't work, I don't know if this is a know problem or is a malfunction of my device
PS: I am using the official WM6.5 from HTC.
thanks.

froman said:
hello everybody
well as the title says, my touch pro 2 from t-mobile doesn't work properly.
without a reason the usb connector stop working, only works for charge the battery, activesync, storage, internet sharing and others thing uses the usb cable doesn't work, I don't know if this is a know problem or is a malfunction of my device
PS: I am using the official WM6.5 from HTC.
thanks.
Click to expand...
Click to collapse
Try a different usb cable, different usb port, reboot pc and try a different pc. if none if these fix it it is the TP2 but to check if hardware or software you may need to do a hardreset.

wpbear said:
Try a different usb cable, different usb port, reboot pc and try a different pc. if none if these fix it it is the TP2 but to check if hardware or software you may need to do a hardreset.
Click to expand...
Click to collapse
sorry I forgot that, I already try 3 different usb cable, 3 different pcs (windows, linux, mac) and already hardreset the tp2
ok, I gonna kill myself with the usb cable

froman said:
sorry I forgot that, I already try 3 different usb cable, 3 different pcs (windows, linux, mac) and already hardreset the tp2
ok, I gonna kill myself with the usb cable
Click to expand...
Click to collapse
Try Settings>connections>usb-to-pc check and see if advanced usb or something like that... not next to my phone right now to see exactly what it says and make sure its checked had a problem similar to this and this did the trick for me

macaraballojr said:
Try Settings>connections>usb-to-pc check and see if advanced usb or something like that... not next to my phone right now to see exactly what it says and make sure its checked had a problem similar to this and this did the trick for me
Click to expand...
Click to collapse
nothing

froman said:
nothing
Click to expand...
Click to collapse
sorry... I have 1 Last Idea.... Make sure activesync is set to use a usb connection...

macaraballojr said:
sorry... I have 1 Last Idea.... Make sure activesync is set to use a usb connection...
Click to expand...
Click to collapse
so many thanks for you interest in found a solution, but I already try that too,
I don't use windows, I use osx or linux, when I connected the phone to any so, always ask "active sync, disk or share internet", but now, nothing happen, only change the battery charge light.
this is very weird for me, I really care my phone, is my baby , is my business tool my partner, without it I can not work, I mean, I realy care it, never a fall, never a strike, I don't understand what happen
PS: anybody sell a TP2?

froman said:
so many thanks for you interest in found a solution, but I already try that too,
I don't use windows, I use osx or linux, when I connected the phone to any so, always ask "active sync, disk or share internet", but now, nothing happen, only change the battery charge light.
this is very weird for me, I really care my phone, is my baby , is my business tool my partner, without it I can not work, I mean, I realy care it, never a fall, never a strike, I don't understand what happen
PS: anybody sell a TP2?
Click to expand...
Click to collapse
Sorry I couldnt help you out bro... I know wha you mean about these devices... i go thru withdrawl if i leave my phone at home just to run to the store... lol...
I have a tmo tp2 im using right now i looking to get rid of it only because im on att and cant use 3g with the tmo phone.
dont have n e pix yet but its in really good condition. i have it in the silicon case bought from tmo and selling it with a 2gb micro sd. my father had a warrenty exchange right b4 he gave it to me. shoot me a pm if ur interested

This same exact thing happened to me on my Touch Pro 1. It just stopped working. I even called to get RMA info, but never got around to sending it back.
Then suddenly one day, it started working again. I have no idea why. One thing that I did notice though was that the contacts seemed to not work so well... like, if I pushed the cable to one side or another, I could get it to make contact... but eventually it started working just fine without any issues.
It's still one of the world's most compelling mysteries. It will unfortunately never be solved, since I have switched to a TP2.

Same exact issue as mine. I had to return mine. The new one worked perfectly. The reason I think mine went out was a 3rd party charger. Did you happen to use a 3rd party charger to charge your phone?

USB not working. Going crazy. Ready to throw the Tilt 2 onto the ground.

I have no idea what's going on, but I can't get my Tilt 2 to tether, sync, or even see my PC. It was working fine one day, then it stoped working only to start working again. Today I spent over 4 hours trying to get it to work. I looked on all the forums to try to get help without any luck. I even hard booted (reset the firmware) and blew out everything in my phone. That didn't do anything other than to lose all my settings and configurations. Anytime I plug the USB cable into the phone (I've tried 2 computers and 3 different USB cables) it just charges the unit.
Would anyone have any ideas or tips I can use to get this darn phone tethering again or seeing my PC in general?
Thanks!
Nathan

Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.

Yeap .. I Had This Happen ...
Had This Happen To Me to..
I had to bend the connector on the tp2 .. so the usb cable "fit" better

autonomous-inc said:
Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.
Click to expand...
Click to collapse
How can you use task 29 when you're phone is not connected with the computer?

redoak said:
How can you use task 29 when you're phone is not connected with the computer?
Click to expand...
Click to collapse
Ahah. I don't know. I never bothered figuring that part out. My Tilt 2 suddenly became very problematic, not connecting to the internet, or connecting via Active Sync, so I just used the program tool and task 29 and it worked out.

I just checked out the USB port on the phone. I got a pin that you would normally get when you buy new shirts and poked around in the port. I pulled out a bit of lint. Saw one gold pin was crossed in there and fixed it. Since it was on the bottom though it really didn't make much difference with tethering and such since a regular USB port seems to only use the top.
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.

nathantw said:
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.
Click to expand...
Click to collapse
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan

Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.

Seems to be a TP2/Tilt2 issue that's ongoing, the connector on the bottom of my touchpro2 stopped working as a USB connection a couple months back. Lately I've even been having trouble charging it in the car (since the cable bounces around). I'm using a non-stock ROM so I have to find a way to re-lock the phone (after re-flashing OEM ROM) without connecting to my computer.

tjhawkes said:
Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.
Click to expand...
Click to collapse
Hi, not a silly question. I tried the phone on 4 different computers that had activesync on it and the phone wouldn't even recognize that a USB for data was plugged in. It worked fine for charging though.
I couldn't find any configuration for the USB port, so I may be SOL.

I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.

nathantw said:
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan
Click to expand...
Click to collapse
The phone hasn't been out for even a year, so you must have had it for less than a year. So its still on warranty, unless you bought a refurb. All ATT's phones are warrantied for one year. Refurbs are warrantied for 90 days.
http://telephones.att.com/telephones_ui/support/dsp_limited_warranty.cfm
Also, assuming you bought the Tilt2 at the subsidized price, you will not be eligible for the 1 cent discount price. You only get to purchase one phone "upgrade" at the subsidized price every 2 years. You will have to pay full price ($400) minus the $250 discount they have right now, so it would still cost you $150.
Try calling ATT again, it seems the rep you talked to didn't know much about smartphones or their company's data plans (since they didn't know what tethering was), or about their warranty policies.

Unless your phone is very different to my UK version it will have settings to allow it to use USB and maybe you should look further into the set-up on the phone itself.
The settings I have are in
Start/Settings/Connections/USB to PC.
Also,
if you run Active Sync on your phone and select Menu the connection needs setting there for USB.

Bluetooth
Have you try teether with Bluetooth? It is not a fix but at least this would be a work around plan. I can teether with Bluetooth or USB connection.

Thanks for all the help and suggestion everyone. They've been very helpful.
tjhawkes, I've been using the USB to PC for as long as I have had the phone. I guess that's what was meant when it was suggested I configure the USB?
chompx2 - I don't have have bluetooth on my desktop PC.
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
That said, I have an old Tilt with a broken screen. I was going to take the USB port from that phone and install it on the Tilt 2 and see if perhaps that was the problem all along. I just looked at the USB port in my Tilt2 and one of the bottom row has a pin missing. Must have broken off. However, I can't imagine that being the problem though since a regular USB on a computer only uses the top row. Sigh. Technology.

nathantw said:
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
Click to expand...
Click to collapse
Appears I was wrong about having to wait until your contract was up to get the 1 cent deal (check out posts 13 and 14 on the following thread):
http://forum.xda-developers.com/showthread.php?t=739606&page=2
I say go for it, since it sounds like you have a hardware issue (pins on USB port damages).

nathantw said:
I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.
Click to expand...
Click to collapse
You will need to buy a phone that works on the AT&T high speed network. I don't think a "world" HTC phone will work with anything except EDGE.

I had the same no USB problem with my phone. Would charge fine via the cable, but no transfers, PC's wouldn't recognize it, etc, etc.
Took it into an AT&T store and they accepted it on the spot for a warranty exchange. They did the usual inspection for damage, water/moisture contact & such, but were happy to replace the phone for me.
I had a non-standard ROM on the phone, and changing the ROM and Hard-SPL back to stock via the MicroSD card was a bit of a challenge, but I did get it done in the end.
I was still able to sync via Bluetooth and use the Wifi Router on the phone for internet access for my PC, so overall, I would say that the lack of USB functionality wasn't a game ender for me, but I agree that it is annoying!
Cheers and good luck.

Because I like beating a dead horse with a stick, I thought I'd let you know what I ended up doing. I went to the AT&T store as suggested and they wouldn't exchange it. I called AT&T warranty and they wouldn't do it. The USB port's right audio pin got pushed into the phone so any type of USB damage would have ended up costing me over $300 for a new phone. I bought what I thought was the right port from a cellphone parts company in Hong Kong. Turned out the USB port was soldered onto the motherboard so I couldn't use the part. However, while the phone was open I pushed the pin back out and now the audio works again.
Syncing and tethering, however, is still dead. What's interesting was that it was working reliably, especially while on vacation just a week beforehand. Not sure what caused it to die.
So, I've basically given up. I fixed my old HTC Tilt (Kaiser) LCD screen and now I'm just going to tether with that phone instead. Sad because that phone is more reliable than the Tilt2. Too bad it didn't have the nice screen and a nice music interface.

Ouch, I had similar problems but with my Kaiser not my TP2 so I hope the same doesn't happen. I did some research and it turns out that the reason that micro USB connections are now the standard are that they have a much more reliable life cycle than the mini USB connectors the TP2 and Kaiser use (and lots of other Kaiser users complained of the same failure).
In brief, we're all doomed.

usb not recognize on my computer samsung epic 4g help

do any body has the same problems as me my samsung epic 4g don get recognize on my computer i try all my usb ports still cant find it i even send it to samsung an the y send it back an say its my usb thats defected so i bought another one same issue what can it be

Did you install the drivers?
Sent from my Evo Killer!

huh
musclehead84 said:
Did you install the drivers?
Sent from my Evo Killer!
Click to expand...
Click to collapse
what drivers no one gave me a cd from sprint to download on my computer like they do for blackberrys can u point me to the place to get the drivers an i even ask the samsung company do i need a software cd like blackberry has to connect to the computer an the guy told me no

You need samsung drivers. Search xda for them you can try the one click root thread.
Sent from my SPH-D700 using XDA App

http://firon.net/xda/Samsung_Mobile_Driver_V1.3.800_For_SPH-d700_Epic_4G.zip. Here are the drivers for a 32 bit windows. If yo have the 64 bit let me know.

HI
musclehead84 said:
http://firon.net/xda/samsung_mobile_driver_v1.3.800_for_sph-d700_epic_4g.zip. Here are the drivers for a 32 bit windows. If yo have the 64 bit let me know.
Click to expand...
Click to collapse
hey send me the one for the 64 bit i tried the 32 bit an it keep saying its not successfully installed plus i have this already an it say the same let me try the 64 bit drivers that you have thank you

http://firon.net/xda/usb_drivers_GalaxyS_x64.zip. This is the 64 bit drivers

luvjones305 said:
do any body has the same problems as me my samsung epic 4g don get recognize on my computer i try all my usb ports still cant find it i even send it to samsung an the y send it back an say its my usb thats defected so i bought another one same issue what can it be
Click to expand...
Click to collapse
It's your cable. Go to Radio Shack and buy their $26 micro-USB cable. I tried stock USB cables from Samsung and Palm on several different computers and consistantly got the "unrecognized USB device." As soon as I switched to a better cable, every single computer that couldn't recognize my Epic before, now recognizes it every time I connect.

luvjones305 said:
hey send me the one for the 64 bit i tried the 32 bit an it keep saying its not successfully installed plus i have this already an it say the same let me try the 64 bit drivers that you have thank you
Click to expand...
Click to collapse
If these don't work, then find and install "pdanet" (without the quotes)..
Select samsung and you're golden. This was the only way I could get my 64 bit Windows 7 Ultimate machine to recognize my device.
If this still doesn't work, go to Radio shack and get the nice cable (like was mentioned above)... I have one and it works like a champ.
I hope this helps

HI
i tried the 64 bit it also fail to install on my windows xp in i hope its just my usb i just bought a usb again this time from ebay thanks guys

If you plug your phone into the computer and have USB debugging on what does it do?
Sent from my Evo Killer!!!

hi
musclehead84 said:
If you plug your phone into the computer and have USB debugging on what does it do?
Sent from my Evo Killer!!!
Click to expand...
Click to collapse
trust me i tried that an samsung help me through all the steps when i called them an i even send my phone to samsung an they say theres nothing wrong with my phone when i got it back it still do the same thing

luvjones305 said:
trust me i tried that an samsung help me through all the steps when i called them an i even send my phone to samsung an they say theres nothing wrong with my phone when i got it back it still do the same thing
Click to expand...
Click to collapse
Again, its the cable. I just verified it again by plugging in my stock Samsung cable and got the "Unrecognized USB device" warning. I DO NOT get that with the Radio Shack cable. I can't promise you that the cable you are getting from eBay will be any better. If it doesn't work, then its just another crappy cable. However, I can promise you that the Radio Shack cable will work.

THANK YOU
f16pilot said:
again, its the cable. I just verified it again by plugging in my stock samsung cable and got the "unrecognized usb device" warning. I do not get that with the radio shack cable. I can't promise you that the cable you are getting from ebay will be any better. If it doesn't work, then its just another crappy cable. However, i can promise you that the radio shack cable will work.
Click to expand...
Click to collapse
how much for that cable in radio shack im still waiting on my order from ebay 3 for 1 deal i get a car charger a house charger an a micro usb data cord for $5.98 free shipping

buy a cable...I had the same issue until yesterday... I went to staples and I bought a new cable for $19.00...problem solved.

luvjones305 said:
how much for that cable in radio shack im still waiting on my order from ebay 3 for 1 deal i get a car charger a house charger an a micro usb data cord for $5.98 free shipping
Click to expand...
Click to collapse
Well the good news is you can charge your phone with all of the cables you got and the shipping was free. Otherwise, I'll bet you get the same problem with the micro-usb cable. You get what you pay for...maybe you got lucky. The Radio Shack cable was $26. Way too much to spend for a stinkin' USB cable, but I finally threw in the towel and spent the money. Fortunately, every machine I plugged it into recognized it immediatley.

THANKS
f16pilot said:
well the good news is you can charge your phone with all of the cables you got and the shipping was free. Otherwise, i'll bet you get the same problem with the micro-usb cable. You get what you pay for...maybe you got lucky. The radio shack cable was $26. Way too much to spend for a stinkin' usb cable, but i finally threw in the towel and spent the money. Fortunately, every machine i plugged it into recognized it immediatley.
Click to expand...
Click to collapse
yea i feel you if it dont work ill pay for it at radio shack im still stuck on a stock 2.1 rom on boostmobile i cant modify my phone the only thing i can do now is download apps through dropbox apps an from my computer through wifi

I know my $2 MonoPrice cable works just fine, where the stock one doesn't and is now being permently used with my wall charger.

i have the more expensive cable, and drivers (32 bit) are installed. comp still doesnt recognize device. when I adb device, it doesnt show either. any suggestions?

DuckyDude said:
i have the more expensive cable, and drivers (32 bit) are installed. comp still doesnt recognize device. when I adb device, it doesnt show either. any suggestions?
Click to expand...
Click to collapse
Go into control panel, system, device manager and try hitting update drivers on Samsung Android with phone connected with usb debugging on. If that don't work uninstall drivers and reinstall. Reboot computer and phone too.
Sent from my SPH-D700 using XDA App

[Q] Verizon says I own a Paperweight Help.

I have wrestled with this phone, and searching this forum and others looking for an answer and none have been found yet. Here's my situation.
I own two HTC DINC2's. My wife's wouldn't power on. Talked with Verizion Tech Support and they led me into HBOOT to try to clear cache, then to factory reset. After each attempt I get the HTC White Screen, then nothing. I must pull the battery out to reboot. We took it to a Verizon store, and they said there was nothing they could do. (grumble)
When I plug in my phone to my computer, I get no USB support. Windows 7 says the USB device has malfunctioned. So most directions to root or flash the firmware instructions are of no help. The phone will also not charge. When I plug it in, I get the amber light for about 30 seconds, then it shuts off.
HBOOT menu reads as follows...
**** LOCKED ****
VIVO_W XB SHIP S-ON RL
HBOOT-0.98.0000
RADIO -1.09.01.0312
eMMC-boot
Jul 18 2011, 12:39:36
I have formatted the SDCard and tried a new PG32IMG.zip file. It will load, but the result is the same. I have tried this with a completely different SD Card, with the same result.
Is there anything else I can try, or is Verizon right...I have a paperweight...??

I would probably replace the Charging port
Sent from my HTC Incredible 2 using xda app-developers app

I take it that the phones are not on warranty anymore?
Did these phones work in the past?
Of course, different outlets and USB chargers may help with the charging issue. Although I'm sure you've tried this.
For your phone, try a different battery maybe?
If all else fails, you could try to manually replace the charge port. :/
Try booting up a Linux Live CD and trying to USB connect with that.
Does ADB work?
For your wife's phone...the only thing that comes to mind is rooting and flashing another ROM.
If it makes you feel better, you aren't the only one with issues.
My screen digitizer is failing. (Thread in Q&A - "Phantom Touch Input")

No, no more warranty says both Verizon and HTC. My wife's phone worked perfectly til about a week and a half ago.
I have tried about 3 different USB charging cables...both those that came with the phone and other micro usb cables.
I have tried both of the batteries, both fully charged to no avail.
I don't have any experience with Linux, and don't think it would change the PC recognizing the phone.
The computer will not recognize anything with the USB, so getting to ADB is a problem.
How can I root/flash a rom without the computer?
I'm afraid that if I replace the charging port, I may still need to replace other things. The Charger doesn't really explain why the phone won't get past the white HTC Screen, right?
[::AP::] said:
I take it that the phones are not on warranty anymore?
Did these phones work in the past?
Of course, different outlets and USB chargers may help with the charging issue. Although I'm sure you've tried this.
For your phone, try a different battery maybe?
If all else fails, you could try to manually replace the charge port. :/
Try booting up a Linux Live CD and trying to USB connect with that.
Does ADB work?
For your wife's phone...the only thing that comes to mind is rooting and flashing another ROM.
If it makes you feel better, you aren't the only one with issues.
My screen digitizer is failing. (Thread in Q&A - "Phantom Touch Input")
Click to expand...
Click to collapse

do you have these htc drivers installed
http://downloads.unrevoked.com/HTCDriver3.0.0.007.exe

Yes...the drivers are installed. I have another identical phone and the USB is recognized as normal. The affected phone is not recognized at all.
When I plug it in, the amber light comes on for 20 seconds (I've timed it) then goes off. Phone will no longer do anything without having the battery taken out.
sjpritch25 said:
do you have these htc drivers installed
Click to expand...
Click to collapse

Lastly, have you tried another computer?
We'll go from there. I'm afraid Verizon is shafting you. I hope you can escalate.

Yes, I have tried on my Lenovo laptop, and on a Dell laptop. Both will recognize my (working phone) and not recognize my wife's (non-working phone)
[::AP::] said:
Lastly, have you tried another computer?
We'll go from there. I'm afraid Verizon is shafting you. I hope you can escalate.
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Good to know. I will be honest- I'm not entirely sure what do, however I will continue to propose options as they come to mind. Hopefully someone with a little more expertise will see this and will be able to provide some valuable nuggets of knowledge.

javaonline said:
Yes, I have tried on my Lenovo laptop, and on a Dell laptop. Both will recognize my (working phone) and not recognize my wife's (non-working phone)
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Have you tried updating drivers?