Hi Guys n Gals,
Please help me!
Basically just got a HTC Universal locked on T-Mobile UK, which I bought 2nd/3rd hand.
Got it quite cheap and love it! Only problem is I want to unlock it and use on O2. However, whenever I attach USB cable to phone and laptop/PC message comes up saying USB Device not recognised!!! It is really frustrating!!!!
Tried all variations e.g. diferent PCs, cables etc to no avail. My HTC Artemis connectes just phone on any computer!!!
Basically all I want to know is that can I unlock it without being able to activesync to it?
PLEASE PLEASE PLEASE Help as I am running out of options. Have hard reset phone to solve USB issue bt nuttin! Tok it to phone shop to get repaired but they said they could not USB to it either and can't unlock it!
RAF_SHC said:
Hi Guys n Gals,
Please help me!
Basically just got a HTC Universal locked on T-Mobile UK, which I bought 2nd/3rd hand.
Got it quite cheap and love it! Only problem is I want to unlock it and use on O2. However, whenever I attach USB cable to phone and laptop/PC message comes up saying USB Device not recognised!!! It is really frustrating!!!!
Tried all variations e.g. diferent PCs, cables etc to no avail. My HTC Artemis connectes just phone on any computer!!!
Basically all I want to know is that can I unlock it without being able to activesync to it?
PLEASE PLEASE PLEASE Help as I am running out of options. Have hard reset phone to solve USB issue bt nuttin! Tok it to phone shop to get repaired but they said they could not USB to it either and can't unlock it!
Click to expand...
Click to collapse
Two possibilities,
1 You dont have activesync installed on the PC (activesync drivers are required to communicate with device or you use Vista which requires driver downgrade (instructions in the Wiki))
2 Your USB port is damaged and requires resoldering to attach the correct pins (simply job to do, cheap repair, instructions are on the forum/Wiki)
Cheers,
Beasty
Thanks beast0898 for your suggestions. I use Win XP.
I suggest it is the USB port that needs repair as tried many PCs all with activesync latest version installed still same response.
Ill try the soldering now. Hope there is some pics and stuff to help me out!
RAF_SHC said:
Thanks beast0898 for your suggestions. I use Win XP.
I suggest it is the USB port that needs repair as tried many PCs all with activesync latest version installed still same response.
Ill try the soldering now. Hope there is some pics and stuff to help me out!
Click to expand...
Click to collapse
The job is a very simple one to do yourself, the connector can easily become loose if your are not gentle when inserting cables. When you open the Uni up, you will see how easy it is sir. There are companies in the UK that will do it for you for around £40 with a new connector, if you're not happy doing it yourself.
Cheers,
Beasty
Related
Hello Universalowners!
I got a really big Problem. My Universal falled down 4 month ago. Because of that the USB-Connector broke out. Till yesterday that was no problem. My Universal worked pretty good. Under Windows, I was able to connect to my device by Bluetooth.
No here comes my problem.
Yesterday I booted up my device and I dont know why, it came up in bootloader mode.
I tried every key combination, but it does not reboot back to windows. Even Both softkey+reset does not work.
My friend owns an universal too, and we tried to back up his rom to sd card with mtty. The d2s command is locked on his device. There is no chance to backup his rom to sd card.
That would be my only chance to get my universal back to life.
The change of the usb connector would cost me a lot Euros.
I really don´t need the usb connection if I have a running system.
I charge my batteries by an external device and everything else I can do by bluetooth or infrared.
So please tell me, what I can do, to get my problem solved. I heared something about the tool itsutils.exe with rapi enabler on my friends device. But I really do not know, how I have to handle this.
Could someone send me the image, which I can write to sdcard with my laptop?? Please help me. I need my universal like the air to live!
Hope I will get a soon answer from you!! Thank you in advance!!!!!!
Don't o2 Germany do an insurance plan like o2 UK?
If I were you I'd buy the connector for the Euro or so it will cost, and solder it in myself. But of course, if it goes wrong you'll have fried your XDA with no backup. Can't you just call o2, take out insurance, then about a month later, "Lose" it?
After trying all types of tricks, I am still unable to get my USB port on the Artemis to do anything but charge the phone. I am dying to stick a Tom_codon firmware on the thing but without a USB port I am pretty much dead in the water. Anyone have any experience with PPC Techs repair service? They seem like they are pretty fast at turnaround time. I am curious how much a mini-USB port repair might cost. Don't they just open the case, de-solder old port, solder in a new one, close it and run some diagnostics or does it go deeper than that?
Any experience or pricing info for this type of repair would be appreciated. Thanks!
Really wish we had some news on the HTC Polaris...might be vaporware!
Dubhead
No one has ever used PPC Techs??
Looks like everyone has a perfectly functional Artemis all the time?! I would love to get mine repaired if it is worthwhile, especially since the WM6 upgrade is out from HTC. Anyways, please weigh in with your thoughts/experiences in getting a repair done either from PPC Techs or HTC themselves. Thanks!
~Dubhead~
Hi,
my Problem is exactly the same. But I cant send it to t-mobile because i've flashed an WM6 for O2 and without USB I can't update to the original German T-Mobile ROM.
Greetings
Ali
I had a minor probelm with the USB connector where the headphones would crack and splutter on playback.
I used some good contact cleaner and it seems to have done the trick.
Aligator said:
Hi,
my Problem is exactly the same. But I cant send it to t-mobile because i've flashed an WM6 for O2 and without USB I can't update to the original German T-Mobile ROM.
Greetings
Ali
Click to expand...
Click to collapse
if your device is CID-Unlocked you can flash any rom with micro-sd-card and bootloader. go to wiki
edit:
here the link to wiki: Artemis SD Card Flashing
Hi !
I have the following Problem.
Charging via USB is working and also the headest, but icannot sync via usb or do anything else.
What can i do ?? Wheres the Problem ?
Question; Are you using a charger in the car?
Yes the original T-Mobile charger
Well I guess that must be the bad guy.. do you plug your phone in the charger before turning on the engine? That causes higher voltage peaks which can damage the USB-circuit.
Since your using the original charger supplied you should send your device in for repair.
OK, thanks for your answers.
What's the good way for charging the device in a car?
Thanks
The safest thing to do is to start the engine before plugging in your device.
Here is another thread about current overflow with the Tmobile car charger: http://forum.xda-developers.com/showpost.php?p=1686041&postcount=10
RE-INSTALL
Try re-installing active stink on your main computer.
Maybe that will sort it.
Hi i've the same problem. When the phone is turned on in the bootloader it doesn't say anything on the left bottom of the screen (normaly there was standing something like "USB"). and now its blank? ActiceSync isn't working eather and WM5 storage doesn't work. I only use the original USB cable and charger from the phone. when i plug in the usb it starts charging. but no usb connection.
Please help?
same problem as above, same as my Artemis, blown USB board. If its still under a year old send it for repair. Mine is over a year old now, so i cant get it fixed (unless i pay)
I just called T-Mobile Dutch, they will send him on repear. this is my second mdac3 in one year that needed to be send on repear. I hate it when i need to mis my telephone. hopefully when it comes back from repair it's fixed.
So if you got the same problem that USB is not working, you need to send it on repair. because you can do nothing about it
(fixes typefaults)
start>settings>connection>USBtoPC and uncheck ,,Enable advanced network functionality,,
inummt said:
start>settings>connection>USBtoPC and uncheck ,,Enable advanced network functionality,,
Click to expand...
Click to collapse
Nope, no respons from the computer or the phone
yeh, sounds like you need to send it for repair
Yeah, but before i can send him on repair, i need to flash the original rom back on the phone, but how can i do this without an activesync connection? is there a way to do it from the SD-card? Please help me, otherwise i cannot send my device on repair. thanks in advanced
have a look here:
http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
mugglesquop said:
have a look here:
http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
Click to expand...
Click to collapse
Thanks mate, this will do the job!
This works great, thanks for this! now i can send it on repair
prodinho said:
The safest thing to do is to start the engine before plugging in your device.
Here is another thread about current overflow with the Tmobile car charger: http://forum.xda-developers.com/showpost.php?p=1686041&postcount=10
Click to expand...
Click to collapse
yes the correct way is u start the engine then plug ANY ADDITIONAL instrument so that the output of the power outlet in your car will be from the dynamic distributor and not from the battery directly!!
I have the same problem-can't connect via Usb anymore.does anyone know how much the repair will cost?My Orbit is out of warranty.Or is there any other workaround fo the problem?
Thanx
4o4i said:
I have the same problem-can't connect via Usb anymore.does anyone know how much the repair will cost?My Orbit is out of warranty.Or is there any other workaround fo the problem?
Thanx
Click to expand...
Click to collapse
apparently there is a company in London that will do the repair for £20, not sure on details tho.
i'll have a look around, as i'm looking to get mine repaired too. If you find details please post
so, when I connect my excalibur to my PC it shows up under USB Devices as an unknown device, I will show pictures once the phone is done resetting, now I was just going to RMA it but I only spent $100 on the phone itself.
First the lady over the phone tried to convince me not to RMA it and just said "oh well just put things on the [SD] card if you cannot connect to your computer."
Then after arguing for 30 min they want me to pay to ship it back, pay to ship the new one here only after I had already spent money to expedite the shipping when I originally ordered the unit (not to mention I had to wait another week as it was because they were "out of stock" B$), and I only get the subtotal back, so a Month later I will have spent about $180 on this phone, F*** that.
Few extra things: In bootloader mode I can get the unit to be recognized so that I can put on a new ROM, so I did that and I still cannot connect the unit to my PC. Also i tried this on a different PC as well. I can't remember if I left anything out......oh yeah and I did change the connection under USB to PC (even after Rom format). If there is anything else you might be able to think of or come up with this would be appreciate.
Specs:
Windows XP SP3
ActiveSync 4.5
S620(that won't connect)
Also:I am going to trying Vista and 7 x86 to see if either will work but if there are any suggestions please do so to help.
Sorry if I keep saying "Unit" instead of "Excalibur" or "Dash" it's a habit that I picked up from working at Geek Squad :S
since you know your usb cable is good, uninstall and reinstall activesync, it happens to me sometimes when i get the three audible dings instead of the two when i connect my device.
welll.....
I did that too, I uninstalled active sync, reinstalled it. No go, then tried it on the other computer with a fresh install of active sync with nothing paired to it or anything and that's how I got it up to re-flash to ROM(only in bootloader)....
Update: Will not be recognized by XP, Vista, or 7......soooooo it's gotta be the phone
overxtone said:
I did that too, I uninstalled active sync, reinstalled it. No go, then tried it on the other computer with a fresh install of active sync with nothing paired to it or anything and that's how I got it up to re-flash to ROM(only in bootloader)....
Update: Will not be recognized by XP, Vista, or 7......soooooo it's gotta be the phone
Click to expand...
Click to collapse
Why not try using WM5torage set to SD Card 'mode'? If that won't work, then it is a sign that maybe the USB component on the phone is damaged
Windows Mobile Device Center 6.1 and Windows 7 RTM worked fine for me.
The point
of the topic is to give help on solving this issue, not rubbing in my face that yours works , read the first post all the way
overxtone said:
of the topic is to give help on solving this issue, not rubbing in my face that yours works , read the first post all the way
Click to expand...
Click to collapse
suggestion?? have you tried to connect via bluetooth? and is your cable a sda cable of just a standard 5pin usb/mini-b cable. I had previously purchased a usb/mini-b cable for a blackberry and it worked with my dash for about a week then it stopped working, i couldn't sync on any computers all i got was you described; an unknown device. I went to tmobile and got a SDA/MDA data cable (the end it actually shaped like the phone plugin not the mini-b shape) and since then i have had no issues with it. its worth checking out at least.
seee
he actually game me some advice , thank you sir. I will try because the one they sent me was a mini-B USB adaptor that said it was compatible, I am going to see if I can get my hand on a actual HTC cable, any suggestions on where to get a legit one?
overxtone said:
he actually game me some advice , thank you sir. I will try because the one they sent me was a mini-B USB adaptor that said it was compatible, I am going to see if I can get my hand on a actual HTC cable, any suggestions on where to get a legit one?
Click to expand...
Click to collapse
just head into a tmobile store they can not resell returned parts in cell phones so any data cables that come with a phone can not be resold, this means that they are legitamitly extras and they should be able to give you one free of cost. if not they are about $20 new
hello everybody
well as the title says, my touch pro 2 from t-mobile doesn't work properly.
without a reason the usb connector stop working, only works for charge the battery, activesync, storage, internet sharing and others thing uses the usb cable doesn't work, I don't know if this is a know problem or is a malfunction of my device
PS: I am using the official WM6.5 from HTC.
thanks.
froman said:
hello everybody
well as the title says, my touch pro 2 from t-mobile doesn't work properly.
without a reason the usb connector stop working, only works for charge the battery, activesync, storage, internet sharing and others thing uses the usb cable doesn't work, I don't know if this is a know problem or is a malfunction of my device
PS: I am using the official WM6.5 from HTC.
thanks.
Click to expand...
Click to collapse
Try a different usb cable, different usb port, reboot pc and try a different pc. if none if these fix it it is the TP2 but to check if hardware or software you may need to do a hardreset.
wpbear said:
Try a different usb cable, different usb port, reboot pc and try a different pc. if none if these fix it it is the TP2 but to check if hardware or software you may need to do a hardreset.
Click to expand...
Click to collapse
sorry I forgot that, I already try 3 different usb cable, 3 different pcs (windows, linux, mac) and already hardreset the tp2
ok, I gonna kill myself with the usb cable
froman said:
sorry I forgot that, I already try 3 different usb cable, 3 different pcs (windows, linux, mac) and already hardreset the tp2
ok, I gonna kill myself with the usb cable
Click to expand...
Click to collapse
Try Settings>connections>usb-to-pc check and see if advanced usb or something like that... not next to my phone right now to see exactly what it says and make sure its checked had a problem similar to this and this did the trick for me
macaraballojr said:
Try Settings>connections>usb-to-pc check and see if advanced usb or something like that... not next to my phone right now to see exactly what it says and make sure its checked had a problem similar to this and this did the trick for me
Click to expand...
Click to collapse
nothing
froman said:
nothing
Click to expand...
Click to collapse
sorry... I have 1 Last Idea.... Make sure activesync is set to use a usb connection...
macaraballojr said:
sorry... I have 1 Last Idea.... Make sure activesync is set to use a usb connection...
Click to expand...
Click to collapse
so many thanks for you interest in found a solution, but I already try that too,
I don't use windows, I use osx or linux, when I connected the phone to any so, always ask "active sync, disk or share internet", but now, nothing happen, only change the battery charge light.
this is very weird for me, I really care my phone, is my baby , is my business tool my partner, without it I can not work, I mean, I realy care it, never a fall, never a strike, I don't understand what happen
PS: anybody sell a TP2?
froman said:
so many thanks for you interest in found a solution, but I already try that too,
I don't use windows, I use osx or linux, when I connected the phone to any so, always ask "active sync, disk or share internet", but now, nothing happen, only change the battery charge light.
this is very weird for me, I really care my phone, is my baby , is my business tool my partner, without it I can not work, I mean, I realy care it, never a fall, never a strike, I don't understand what happen
PS: anybody sell a TP2?
Click to expand...
Click to collapse
Sorry I couldnt help you out bro... I know wha you mean about these devices... i go thru withdrawl if i leave my phone at home just to run to the store... lol...
I have a tmo tp2 im using right now i looking to get rid of it only because im on att and cant use 3g with the tmo phone.
dont have n e pix yet but its in really good condition. i have it in the silicon case bought from tmo and selling it with a 2gb micro sd. my father had a warrenty exchange right b4 he gave it to me. shoot me a pm if ur interested
This same exact thing happened to me on my Touch Pro 1. It just stopped working. I even called to get RMA info, but never got around to sending it back.
Then suddenly one day, it started working again. I have no idea why. One thing that I did notice though was that the contacts seemed to not work so well... like, if I pushed the cable to one side or another, I could get it to make contact... but eventually it started working just fine without any issues.
It's still one of the world's most compelling mysteries. It will unfortunately never be solved, since I have switched to a TP2.
Same exact issue as mine. I had to return mine. The new one worked perfectly. The reason I think mine went out was a 3rd party charger. Did you happen to use a 3rd party charger to charge your phone?