Develop Bugs

Activesync problems following hard reset !

Hi All
Hope someone can help - have tried looking through forums but can't find anything that solves this.
I was struggling with memory - down to 1mb of storage - so I did a hard reset. Memory problems solved and am minimising software I put on the phone now (and installing them to storage card etc).
However, when I try and connect it to my PC with activesync - NOTHING.
The phone starts to charge which implies to me that the cable works. I've also tried a different cable, and different USB holes on my PC. However, no luck.
The USB option is ticked in Activesync connection settings and still nothing.
Can anyone think what might be the problem - I have tried de-installing Activesync and re-installing, have deleted any partnerships, but dont know if i need to delete USB settings or something.
Hope you can help this novice overcome this problem,
Ta

That's the stupid Artemis default setting that causes that error. Go to Settings > Connections > USB-PC and disable the enhanced network option.

Thanks for the quick response but afraid it's not that problem - I already have it unchecked.
Any other ideas?

Which Version of ActiveSync do you use, which OS and which Firewall? Are you sure you did a hard reset - did it erase all your data and come up with the setup screen?

Started with 4.5, then downgraded to 4.2, but when it didn't affect the connection, I put 4.5 back on.
OS: Win XP
Firewall: Windows - but do 'allow exceptions'
Yes - did the hard reset which took me back to start up

Had the same problem, in my case Windows Media Player prevented Active Sync from connecting. What I did, launched task manager sorted processes by name, and then plugged in the artemis.
In my case after 5 seconds or so a Windows Media Player process started, I had to manually end this. Windows Media Player keeps trying to connect, but after the fifth time of stopping the service my phone finally was recognized!
My OS is Windows Vista, but I read other forums where people have XP with this problem. Good luck!

I don't seem to have windows media player running.
I asked someone at work today as my phone won't connect to my work pc either.
We realised I don't have the original mini usb cable that came with the orbit and the cable I am currently using seems a little loose.
I do have the headphones, and when I look at them, they have a really snug fit into the socket in the phone and has small gold strips on the inside of both parts of the mini usb rather than traditional cables which have them only on 1 side.
Perhaps this is the problem - do other people have a mini usb which has a firm connnection in the phone? Perhaps I need a new cable given that this is an issue with any pc I try and connect to?

Had also problems, had to totally disable the firewall and shut down the popupblocker and sometimes a reboot with saved settings, on w2k and xp with activesync 4.5.

USB doesn't work???

Can someone please help? I just bought a used P3300 from ebay (a wholesaler). The phone works great, absolutely everything works except for the activesync over USB. The phone is not even seen by the computer with or without activesync. I have tried it on several computers with the same issue, yet the battery charges through the USB cable.
I even reflashed the ROM using the SD card method and still have the same issue. What might be going on here??? How can the USB data connection be not working? I've never experienced this with many different phones I've had.
thanks,

Go to Settings, Connections, USB to PC, and untick Enable advanced network functionality.

I tried that, it didn't make a difference. I also tried both Activesync 4.5 and 4.2. Still nothing. I hard reset and soft reset several times - still nothing.

What Firewall is on your PC. Could be this causing the hassle.

Have you tried using a known-working usb lead?

I had this problem also to begin with, google an application called "USBKILLER" and put this .CAB onto your memory card and load this onto the phone.
When your in the application select SERIAL and click YES and this should resolve your problem - I am not sure why this happend but my mate who has the same phone does not have this problem and can resolve it by removing the check box in USB to PC settings

hey guys.... thanks for the input. My firewall is disabled - I read the Microsoft article regarding the ports Activesync uses. But AS works with my other phones, so I know that's not the problem. Same thing with the USB cable. It works with the other phones but not this one.
nicko666, I will try that USBkiller program later tonight. Thank you for the suggestion. I'll let everyone know how it goes.

Found USBkiller Cab File Attached - good luck

I tired the USBkiller program (found it myself earlier) but it also doesn't make a difference. I tried changing the setting to SERIAL in the program and also playing with the "advanced network functionality" and activesync connection settings and it's a no-go.
Still nothing works. Do I have a broken device?

hardware problem
i had the same problem after 1 month of using my p3600 i pay 59 euro to change it because the garanty not include this problem.the service told me that it was my fault !!!!

Hello. Is your PPC detected by Windows in the manager of peripheral? It is necessary that you look at if you have a new network card named "Windows Mobile".

I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.

Damn, that sounds like what's going on with my phone. How do I find out how to have it serviced? I can't find anything on the useless HTC site. Please help....
And thanks to you all for the help so far.
mattan said:
I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.
Click to expand...
Click to collapse

I remember sending them mail regarding the problem, via HTC site (mail: [email protected]).
After all the solutions they suggested didn't work, they called me and asked me to send the phone to the UK (they gave me all the details and were very nice and efficient). I must say that my phone was still at warranty period.

this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!

Dear all.
I work for a company that has over 600 of the htc p3300. Some of them will work in the usb and some don't.
I have 4 at the moment, 2 of them will work with the usb and the other 2 won't........
Tries all the stuff mentioned here and nothing helps.
Can't update them because of the usb........
HTC are not a lot of help either......

stead said:
this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!
Click to expand...
Click to collapse
Hi I had been trying to sort this problem out too, and after reading about starting cars with the device on charge I thought I was doomed. But what stead suggests has just worked for me too. I was using the nearest USB on my laptop but plugin it in round the back has just got it working again. The last time it synced it was 'Repairing' the Active Sync 4.5 setup program run through. I must admit that the cable into the phone is also resting on a pen at the base of the phone- just to make sure....

:eek: help - WM6.1 upgrade now USB Sync not working :-(

ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please

aethicus said:
ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please
Click to expand...
Click to collapse
Welcome to the club. Alot of people are complaining about this, yet the people who actually have a fix, have yet to post it. This thread will be locked cause its been "asked before". So before that happens, what i did was create a mail2web account and sync all my contacts thru their free exchange service. Works like a charm and it does it all for you on the fly as soon as you finish entering a contact on your phone.

I boot Windows maybe once every few months--and then only for a few minutes, plus I've never had sync trouble with WM6.1 under the Vista Home Premium I do have. I searched a little. Seems people with the same symptoms actually have different problems, so the fixes are different. Just saying "I upgraded and can't sync" isn't enough information to really go on.
Yes, this has been asked before (about five or six threads alone in the past couple months.) And yes, it has been fixed for many people. Just because a fix works for someone else doesn't mean it addresses your own personal problem, though.
Some possible fixes mentioned over the last two months or so:
http://forum.xda-developers.com/showpost.php?p=2258842&postcount=14
http://forum.xda-developers.com/showpost.php?p=2253060&postcount=7
http://forum.xda-developers.com/showpost.php?p=2253129&postcount=8
http://forum.xda-developers.com/showthread.php?t=391547&highlight=usb+sync

This might be stating the obvious but just in case, you almost always have to remove your old pairing before it detects the new version. I try various rom versions often and mine has never paired if there is an existing pairing. You must delete the old pairing and let it detect and set it up all over again.
Once I did get two devices to show up but sync center didn't respond after that.
Also it should be stated that many times when deleting a pairing it doesn't actually go away and I must reboot in order for it to actually remove. If this happens and I don't reboot it stops doing its job but still responds to mouse clicks. I have tried restarting the services to no avail and seems only a reboot fixes.
My experience has been with my phone with about 6 different ROM versions and with my team's devices as I upgraded each one (~5 devices) and I found each one required me to remove the old pairing first and re-setup a new one each time.
Hope this helps,
Chris

Update active sync
Update to the newest active sync. If you have Vista, you have to go to windows mobile sharing center and sync it that way. It will set up your dash, until you go to the sync center, nothing will happen. Trust me, nothing.
aethicus said:
ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please
Click to expand...
Click to collapse

USB Device Not Recognised - A NEW APPROACH

I'm hoping the wisdom and expertise I always find on this forum can help me.
I have a new AT&T branded HTC Touch Pro 2 (Tilt 2). After about a week, I began getting the dreaded "USB Device Not Recognized" error any time I plug it in. It never connects properly. I have customized the phone using some of the cool tools I found here, but I have never flashed any portion of the device - it's just the way I got it (WM6.5 CE OS 5.2.21849 Build 21849.5.0.63)
As suggested in various places on this forum, I have:
Soft Reset the phone numerous times
Rebooted the computer (WinXP) many times
Tried several different cables, including the HTC branded extUSB one
Tried different USB ports on my computer(s)
Tried other computers (WinXP)
Tried Windows 7 (WMDC) on another computer
Hard Reset the phone several times (with and without backup restore)
Uninstalled and re-installed ActiveSync 4.5 and the USB drivers
Adjusted various settings, including USB to PC, according to various posts
Cursed extensively in three languages
Regardless of any of this, every time I connect, I get the "USB Device Not Recognized" error within a few seconds.
I am now convinced the problem is hardware, probably the USB connector on the phone. I can't be without the phone until later this month, so I can't get the hardware fixed for a while. But I need to sync.
USB, of course isn't the only way to sync; the phone has Bluetooth. The problem is, I previously reset the device and un/re-installed ActiveSync, removing the pairing at both ends. To sync over Bluetooth, I have to first sync over USB, something I can't do.
MY QUESTION IS THIS:
Does anyone know a way to force ActiveSync to pair over Bluetooth WITHOUT first pairing over USB?
Any assistance anyone can offer will be greatly appreciated
Tenaya
Under certain circumstances, urgent circumstances, desperate circumstances, profanity provides a relief denied even to prayer.
- Mark Twain

if u go to settings>connections>usb to pc un check enable faster data sync
that might help

Thanks for the reply. Unfortunately, that's one of the first things I tried and it makes no difference (I just tried it again - no joy). I should have listed it in my original post.
The only thing I can think of is to somehow force the phone to sync via Bluetooth WITHOUT having previously synced via USB.
Anyone know if this is possible and, if so, how to do it?

I think you should go and replace your hardware if it has warranty (since you have not flash it). tell them my phone USB connection is not working at all, and let them try it on their computers to make sure, am sure the warranty covers this kind of things

Uh, you're talking about the error on your PC right? This is a common issue. (with pc's) Use another USB port on the computer. That is what I have had to do. It worked fine for both the TP2 and my Wizard before that, but ever since I reloaded the computer I get that error on certain USB ports. have not researched it too heavily yet, but I plan to.

Did you try installing the Windows Mobile Device Center?
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx

ChosenWonn said:
Uh, you're talking about the error on your PC right? This is a common issue. (with pc's) Use another USB port on the computer. That is what I have had to do. It worked fine for both the TP2 and my Wizard before that, but ever since I reloaded the computer I get that error on certain USB ports. have not researched it too heavily yet, but I plan to.
Click to expand...
Click to collapse
kgeissler said:
Did you try installing the Windows Mobile Device Center?
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
Click to expand...
Click to collapse
Did either of you read the post? It clearly states that he has done BOTH OF YOUR SUGGESTIONS!
Unfortunately, it does sound like this is an issue with bad hardware in the phone. I would suggest getting it replaced under warranty.
KD8FRE

I'm having the same problem (vzw TP2). I've already messed with all usb-to-pc settings, tried different USB ports (I've had other USB devices that req'd that), reset my PC (thank you dogbert), reset my device and am currently reinstalling ActiveSync; though I doubt that's the problem because my BT syncs work fine (I don't recall being req'd to do a USB sync intially before doing a BT sync, so I can't really help the OP with that). My device does charge via the USB cable when plugged into the PC. Disk drive mode doesn't work any more than activesync. I also haven't been able to spot it on device manager. Uninstalling it there was one of my first ideas.
I'm wary of using a BT sync to install the official VZW 6.5 ROM, because I've read bad things about ROM interruptions.
I have yet to find by searching anyone who had a real USB sync problem (i.e., one that doesn't get "fixed" by resetting or something equally simple) who has actually posted that they found a solution.
@OP, when do you get a message that you are req'd to sync by USB first? Does activesync tell you or your device?

I have this problem at work where the machine is managed. It just refuses to recognize the device. It's a security issue that we haven't been able to track down yet. I think if you look in one of the logs (forget which) you will see the actual error as it tries to load the driver.

just for the hell of it, try an older version of activesync. just tryin to throw in all possible fixes. http://www.microsoft.com/downloads/...3a-28bf-4cac-a682-58d3233efb4c&DisplayLang=en
try removing the sdcard and syncing?

RE: A New Approach
Thanks for all your responses. Sorry to take so long to respond to your questions and suggestions, I've been away (funerals and CES).
I have read extensively on this subject, have tried EVERYTHING everyone has suggested, and reached the conclusion that this IS a hardware problem, probably involving the USB jack itself.
At least for a while, replacing the hardware is something I can't do.
I want a BT sync for syncing with Outlook (Calendar/Contacts) and for installing software. I currently have NO plans to flash the ROM, I agree that would be risky over BT.
The error appears to be generated by Windows, I don't think it ever gets as far as ActiveSync, ActiveSync always indicates that it is not connected.
Despite that, I did try an earlier version of ActiveSync (can't remember which one); no joy. I tried Windows Mobile Device Center on a Windows 7 machine, but the results were the same: Device Not Recognized.
SO, does anyone know how I can force a BT sync WITHOUT first syncing by USB? That would solve my immediate problem.

Unfortunately I been there and done that.
The only workaround is to use a free exchange server - www.alol.net.br
I put it on my computer's outlook. Copied all the contacts and calender items from my default folders. Synced with ALOL. Installed on my phone, and synced via my wifi.
Not the best solution, but T-Mobile refuse to fix the faulty Diamond motherboard, but it works fine.
The first sync on the phone comes up with a error message, but after that it is fine. You need to manually put in all the settings.

I'm assuming that you have your phone set to "Activesync" + Enable Faster data synchronization on your Phone, under Settings->Connections->USB to PC
Have you tried changing this to "Disk Drive"? Activesync can still connect to the phone and do syncs, etc.
Atleast this is my experience on XP. I've had the same problem on/off after flashing one particular custom ROM.. Don't remember seeing this on my stock Tilt2 ROM.

Have you tried turning your computer Windows' firewall competely off? I read soom were that there seems to be some confict with windows firewall reconizing Activesyc.

None of the settings in the phone, including Disk Drive, make any difference. I'm fairly certain that I've tried them all. None of the settings on the PC side, including Firewall, make any difference either.
The connection never gets to ActiveSync; the USB drivers fail to recognize the device well before that.
As I mentioned earlier, I have become convinced that this is a hardware problem with the phone, probably related to the USB connector. All my research leads there.
The approach I'd like to try is to bypass USB connectivity completely and attempt to sync over Bluetooth. The problem is that ActiveSync refuses to sync over Bluetooth until AFTER the first USB sync (and setup).
Thus my question:
Does anyone know a way to force a sync over Bluetooth WITHOUT first syncing over USB. Registry hack? Settings change? ANYTHING?

Quick note.
This issue started happening to me as well.
And here's the somewhat odd part. With the SD card removed the phone is discovered properly. The original SD card and another spare one inserted in the phone cause the this USB error for me.
Go figure.
(and yes I've tried formatting the sd cards, and factory resetting the phone)
Since I use ubuntu, I'm not really going to spend anymore time figuring out this windows bug. Just needed to apply an update..via windows.

Try this it worked for me
http://www.online-tech-tips.com/computer-tips/usb-device-not-recognized/

[Q] usb n computer doesnt sync but charges

Like it says, my computer charges it but doesnt sync up with my computer. i have a touch pro 2. (tmobile version) Im trying to connect it to my computer so i can do an upgrade for the energy rom any body else have this problem?
IF so can you help me on fixing this situatioN? please!!? thanks a bunch guys
happy holidays

I know this problem to good -I guess a hardware fault. I had this with my first and now with the second TP2 too.
For my guess the USB connector-hole (or how you call it in english) is too big! If I place the TP2 in a dockings station everything is fine -sync no problem.
If I try it with only connection by cable -not a hope.
If you buy I docking station I guess the problem could be solved

I had this with my 1st Tilt 2, nothing I tried worked. I had to sync/move files via BT USB. It was inexpensive (made by ASUS) at $14 and very low profile. Believe it or not, it worked really well, even for huge RHODIMG files when I wanted to flash a new ROM. The bigger the file, the longer it took, but it *did* work.
Recently, I got a great deal on a used, mint condition, Tilt 2 with lots of accessories, including an Otterbox, for $150 shipped, and my USB syncing is working again. Definitely a better deal than the $90-$275 estimate HTC gave me to repair the USB.
Hope you get it sorted, but it's been a common problem with this phone. Seems the pins inside are really delicate.
EDIT: Hey I just noticed we all have a "thanks meters" now... Schweet!
Debbie

dang is there any other way i can fix thiss??

Just had my T-MO Vario V replaced for this very thing. As my replacement started acting up as well with the same error, I searched again on the web and found that it might also be a faulty usb cable or the fact that you connect your phone via a hub rather than directly to a mainboard port.
I use another cable now connected to a mainboard port and guess what (and keep your fingers crossed) for the moment it's working.
Good luck!
Robert

Im using a T-mobile (SIM Unlocked) TP2 from Singapore. Same thing here, when plugged to the PC via USB (the one that came with the phone) it charges but doesnt show the actual syncing with ActiveSync 4.5. I used to have an old Treo 750 that synced just fine (though TP2 definitely has a much much better PC connector than the Treo).
One thing I noticed is even though ActiveSync is not popping up for automatic syncing, It always show in the taskbar as connected. I can even navigate to my TP2 in Explorer & transfer files to & from my PC via USB. My question is, is there a way for ActiveSync window to really come up whenever I plug my TP2 in?

nelvbautista said:
. My question is, is there a way for ActiveSync window to really come up whenever I plug my TP2 in?
Click to expand...
Click to collapse
Yes it is in the device setting in active sync ...

I also tried every possible settings with Activesync options in the phone but it still doesn't show the actual ActiveSync window when I plug my TP2 via USB though it connects & via the taskbar icon & still explorable in windows explorer. I just want to have that peace of mind that I can fully back up using Activesync aside from using other 3rd party backup tools before I start playing with different ROMs out there.

first check the "usb to PC" settings in setting menu on the phone, try unchecking "enable faster data sync" see if this makes a difference .
if not then try going into your control panel on your computer, and use "add and remove programs" and remove active sync , then re-install it , also change the usb cable if you have another one laying around..something that will make a difference..

"enable faster data sync" uncheck this and it should works.
I had same problem...

Try entering bootloader mode and plug it in and see if windows detects the device if it does then try clicking on start on your PC, then right click on my computer, then click manage.
When computer management opens click on device manager then click the + to the left of usb devices.
click on each usb controller you find and press delete and uninstall each one until none are left. Then restart the pc and unplug the phone, soft reset the phone. Wait until windows restarts and AFTER it has finished installing ALL drivers for your usb controllers plug the phone back in and see if that fixes the problem.
I just thought as well, try plugging the usb lead into a different usb port, that way windows will treat the phone as a new device