Develop Bugs

Email auto delete?

I have searched, but can't find an obvious solution to this yet.
When downloading emails to the TP2, I continually get a problem. I receive part of the mail (first 5k for example), then click to download rest of the mail and click send & receive on the inbox again. The TP2 then sees the email as 'read' and deletes it - before I have chance to see the remainder of the mail.
Is there a setting somewhere to prevent this auto-delete (at least until I've read it!)?
Cheers,
Jim.

The reason the mail gets deleted is probably because you have set up your email account as POP3 account. If you use IMAP, you won't have this problem...

ohyeahar said:
The reason the mail gets deleted is probably because you have set up your email account as POP3 account. If you use IMAP, you won't have this problem...
Click to expand...
Click to collapse
Is it possible to change an email account from POP3 to IMAP? I always assumed that was down to the ISP to determine the type of account?
Or are you suggesting I find an alternative provider?

It doesn't matter whether it's a POP or IMAP account - it shouldn't auto-delete messages.
I had 3 accounts set up at POP3 and all was fine - I leave the setting to keep them on the server when deleting them off the phone so I can still download the messages when logging on at home with my computer.
However, since a hard reset to sort a few other problems I've been experiencing this 'auto-delete' phenomenom - I get an mail and read it WITHOUT deleting it yet next time I look the message has gone - it's not even in the 'deleted' folder.

You can also set your account to download the full message. Maybe you have set your setting to download the first 5k. It can be done by the advanced setting of your account.
Succes
Duckie

wilkhaven said:
It doesn't matter whether it's a POP or IMAP account - it shouldn't auto-delete messages.
I had 3 accounts set up at POP3 and all was fine - I leave the setting to keep them on the server when deleting them off the phone so I can still download the messages when logging on at home with my computer.
However, since a hard reset to sort a few other problems I've been experiencing this 'auto-delete' phenomenom - I get an mail and read it WITHOUT deleting it yet next time I look the message has gone - it's not even in the 'deleted' folder.
Click to expand...
Click to collapse
I'm glad its not just me!
I have it set to only download the first 5k, and then it works OK - until I get mails smaller than this or try to download the rest of the message - at which point it deletes them off the device AND the server - before I've read them.

I had all accounts set to download the whole message and attachements and to leave them on the server when deleted - yet they were auto deleting off the phone and from the server.
I have now set them as IMAP, but have to remember not to delete them off the phone before getting them downloaded onto my PC - not ideal!

I can read my email before it is deleted but the mail in the inbox mail disappears and doesn't show up in deleted folder (as mentioned above). I have my Tilt2 set to leave mail on the server so I can get the same mail on my desktop computer. I assume that the mail "disappears" from the phone inbox when it goes off the server to my desktop.
My "fix" is to move anything I want to keep on my phone to a "Save" folder. Yes it is a PITA but at least for some important stuff, it remains on the phone til I want it deleted.
Hope this helps someone.

Why doesn't whole message download
I have set my email accounts to download the Whole Message and all attachments. However, when I log on I get the message header only and a comment that the whole message will be downloaded next time I logon. I have to come out of the account, logon again and select "Send/Receive" A bit irritating. Is this normal?

Leave Email On Server

How do I set up my email so that it leaves a copy on the server so when I get to my laptop the message can be downloaded? I do my email on my laptop but need to be able to receive / send email from my HTC as well. Thanks!

By using POP account setup. I have POP on my TP2 and on my home computer... On my home computer I have set on the account settings that when I remove the email in my Outlook it will remove it from the server...

Loco5150 said:
By using POP account setup. I have POP on my TP2 and on my home computer... On my home computer I have set on the account settings that when I remove the email in my Outlook it will remove it from the server...
Click to expand...
Click to collapse
So ... what is the setting on your TP2 that specifies, "do not remove from server"?

There is a setting on the edvanced settings menu when you setup the account, or go to edit the account settings.

There is a setting on the advanced settings menu when you setup the account, or go to edit the account settings.

use imap instead of pop. pop downloads messages and wont mark them as read on the server or delete them after a month or whenever you set it, and some pop clients delete the email from the server after its pulled. imap is much more advanced and if you can get imap-idle you get push email support.

Leave Email on Server, and other Advanced Settings
I have been frustrated with this issue also. I use my phone for POP email when I am away from my computer. It is almost always business, and I need to keep records of communications in one place. Using Outlook, I archive all old emails to a network server. Since installing my current ROM, I have been unable to find access to the email size, signature and delete handling options. As a result, emails that I delete from the phone also get deleted from the server before I download them to my PC. This is a big problem since I sometimes delete messages from my phone without taking action - planning to deal with them the next day from the office. Dealing with multiple email accounts and up to 50 messages per day makes the phone very cluttered unless I regularly clear them out.
I just discovered the "back door" into the old WinMo style advanced email settings using a tip from another thread regarding email signatures.
I am using the Energy ROM (08-Sep-10, which I love). Here is how to get to the advanced email settings:
1) From any email Inbox (not the Sense screen) tap Menu/Tools/Options to get to the Messaging settings page.
2) Tap an email account on the list.
3) Tap "Send/Receive Schedule".
4) Tap "Advanced Settings" at the bottom of the screen.
5) Choose your option under "When deleting messages:"
Other advanced options are also available this way, including email signatures for each account, as well as download size and scheduling.
I'm happy again!
Tim

Thank you for resurrecting this 9 month old thread.

I too thank you for posting this. I needed to change this on one of my accounts but had forgotten where the change needed to be made. You saved me lots of time searching.
Again, thanks much for the direction.

gmail help?

I have two gmail accounts set up on my TP2. The issue is at midnight the emails delete themselves off of my phone. Im not really sure how to search for the answer so hopefully someone can walk me through what I am doing wrong. Im sure its something simple but Im lost on what to do. Thanks for the help in advanced

Did you set it as POP or IMAP? Regardless, it sounds like you have yours configured to download only 1 day. I could be way off base but you might want to check your advanced settings to see your email downloads. You should have options for 1 day, 7 days, 1 month, and All.
Good luck.

I have it set up as IMAP. I made my way to download messages where it says download messages for today, 3,5,7,30, or all. I did have it set to todays messages. I set it to "past three days" to see if that was the fix. I had thought that it only downloaded email from those previous days in which I really didnt want to download being I read them all ready. I would have a few thousand if I did 30 days in which would be unbearable, unless I can just archive them and dont worry about them downloading. Ill give it a try, thanks.

that was the fix. thanks for your help

You can have your email PUSHed to your phone by setting up Gmail in active sync...
http://www.google.com/support/mobile/bin/answer.py?answer=138636&topic=14299
Google Sync: Setting Up Your Windows Mobile Phone for Google SyncShare Comment Print
To set up Google Sync on your Windows Mobile device, please follow the steps below.
Important Note: Make sure that you have backed up any Contacts and Calendars from your phone to your computer before proceeding.
Getting Started
1. Open the Active Sync application on your device's home screen.
2. Click Set up your device to sync with it.
3. Enter m.google.com as the server address.
4. Ensure that the SSL option is selected.
Sign In to Your Google Account
5. Click Next.
6. Enter your full Google Account email address as the User name.
7. Enter your Google Account password as the Password.
8. Leave the Domain field empty. If your device requires you to enter a domain name, enter google.
9. Click Next.
10. Check Contacts, Calendar, or Email, depending on which you'd like to sync. (Tasks is not supported and will lead to an error if checked.)
11. Click Finish.
12. Press the Sync softkey on the left to synchronize.
You've now set up Google Sync for your Windows Mobile device.

Active Sync Not Deleting Mail

Anyone else having this issue? I am using Hotmail in Excahnge Activesync on my Droid Incredible. When I delete mail on my phone it keeps showing up as new messages everytime the activesync syncs. If i delete the mail using my pc, the messages will be deleted from the phone. I want to be able to delete using my phone and not the pc all the time.

Delete the account from your phone and when you re-add it, make sure you choose "Imap." The situation you are presently in results if "POP3" is selected upon initial sign up because your email remains on the server.

SlimSnoopOS said:
Delete the account from your phone and when you re-add it, make sure you choose "Imap." The situation you are presently in results if "POP3" is selected upon initial sign up because your email remains on the server.
Click to expand...
Click to collapse
I am selecting exchange activesync so that the mail on the server and on the phone are synced together

I do not have a Microsoft Exchange Active sync account but I do configure email on my phone. I believe you must specify the email protocol (you want "IMAP") via your desktop email according to Microsoft's support site here:
http://technet.microsoft.com/en-us/library/bb123484.aspx
and here:
http://technet.microsoft.com/en-us/library/bb124107.aspx
With the exception of Microsoft Exchange Activesync, each of the other email settings on your phone app allow you to specify POP or Imap upon initial setup when you select "manual setup."

Hello all.
When i delete an e-mail in my Active Sync on my device, that email totally dissapears instead of being moved to the recycle bin. In consequense to that (i think so), that e-mail is NOT deleted in the server (Office365) and stays at the inbox.
However, If i choose (on my device) to move an e-mail to the recyle bin, that normally goes there, and in consequence, that email is moved to the recyble bin in the server too (and is not in the inbox then).
Have you got an idea?
Thank you

[Q] Can not Get Email from Exchange Server

I am having problem to see anything in the inbox from my company's exchange server. I have the same setup with my HeroC without any issue. Does anyone have this kind of problem. I am able to sent email from the account.
Thanks

zilla1000 said:
I am having problem to see anything in the inbox from my company's exchange server. I have the same setup with my HeroC without any issue. Does anyone have this kind of problem. I am able to sent email from the account.
Thanks
Click to expand...
Click to collapse
More account info required. I have one real exchange account and 4 google accounts syncing through exchange on the email app without issue. So it's not a fundamental issue with the app.
I will say that setting up exchange between droids, HTC and samsungs can be a pain because they all want the setup info entered differently. I wish the gmail app would handle exchange accounts, it would be so nice to have one process work on all Android phones.
You are doing the manual setup. Sometimes outsourced exchange services can b funky to setup. I had one that weird.
Example:
Email was [email protected]
Sever address was west.ex145.server.net
Domain was ex145
Username was ex145\goober_newdomainname
If you do not use manual config the app assumes the server is bigco.com. I have also seen issues if you have the accept all ssl certificates checked. You would think you would want it checked in something like the example above because all the redirects an domains but checking that created issues.

Thanks for the response; I am using manual setup with the following info (using a generic name as example)
Email was [email protected]
Sever address was exchange.company.com
Domain was company
Username was company\username
There is no problem for the account setup, and I can see the inbox and the sub folders under it; however, all are empty. I can also send email from the email apps. I tried manual refresh, push, it all shows 0 mail. From the Exchange web access, I can see the mobile device sync status; but the last sync time was not updating.
Any suggestion on what else I should try.
Thanks.

delete the account on the phone, and recreate it using the correct settings, after you click save or something after configuring it, it should bring you to your email app inbox with no messages. now wait, after a few minutes it should alert you about needing additional security rights or something. it will either pop up and tell you about it, accept it, or it might just pop up a notification so you'll have to expand your notification bar menu then click the notification to accept it. your miles my vary, but that is what worked for me.
ELSE, this is the full processes I had to do (I'm the exchange admin at my work)
Open Active Directory Users and Computers, enable Advanced Features (View > Advanced Features). Go to the properties of the user you are trying to enable, go to the security tab, click Advanced, Then select Exchange Server (******\Exchange Servers) and click the checkbox for Include inheritable permission from this object’s parent.
Clear the cache for the email program on the Android phone (Settings > Applications > Manage applications > All > Email > Clear data) THIS WILL DELETE ALL E-MAIL ACCOUNTS AND EMAIL ON THE PHONE!!!!!!!!
Add the account as you usually would, it will, do a refresh and it will show no e-mails. In a few seconds you should get an alert that the program needs extra permissions, select that notification and accept it.
Also for anyone who is getting some kind of certificate error or something (i forget the exact error) after flashing a new rom, before flashing the rom wipe everything.

Thanks for all the suggestions; I was not able to get our Exchange Admin to change anything on the server side. I end up of getting "Exchange for Android" apps, and it works without any issue. I am not sure what was the issue on the stock email client. I just like to update this in case anyone else run into the same problem, at least there is a alternative (it is free with 30 day trial, kind of expensive but it works).

Depending on what version of exchange and the policies you may have received a notice to allow the exchange server to enforce policies on your phone. I missed it last time - have to swipe down and look at your notices.

zilla1000 said:
Email was [email protected]
Sever address was exchange.company.com
Domain was company
Username was company\username
Click to expand...
Click to collapse
I see one flaw in your setup right there. You're listing your domain twice. You're listing it in the domain field, and then apparently listing it again in the username field. That can cause some confusion, as it will essentially report to the server to authenticate "domain\username" against the domain you listed. Normally it's one or the other. The \ implies that anything before it is the domain.

Step by step instructions
Hello,
I posted some step by step instructions for setting up MS Exchange on your Android phone you may find helpful.
http://www.completesystemsdesign.co...d-tablet-to-ms-exchange-for-email-sync-2.html

It all depends on your work exchange. for me it was mail.[domain].com but I had to go to touchdown anyways since the stock email app wouldn't let me respond to signed messages.

Has anyone seen a fix for this. I had mine setup correctly and it was displaying incoming emails, but it was not syncing contacts back and forth so i deleted the account and set it back up. Now, i can see all email boxes, send emails, view sent emails, update calendar appts, and contacts. The only issue i am having is seeing emails in my inbox, so i know it is connecting. It just wont sync the inbox for some reason. I got the update to 2.3.6 on the GS2.