Develop Bugs

bounce on left side of screen

Hi guys
Got my replacement TP2. Screen protector went on perfectly .... ahhhhh
Installed and got radio app ... and it works well - thanks
I love the device .... the display is something else.
My only concern relates to the keyboard mechanism.
When closed, the leading edge (left edge of the phone with it in front of you) has some give in it and when you tap the screen on the left side you can feel the bounce (a little knock sensation).
I don't remember this on the first one, but I didn't really get time to play with it before it went back.
I'm comparing the mechanism with the TyTNII ... and there is something in the TyTNII construction that doesn't exist on the TP2. Front to back on both sides is a slippery plastic 'runner' that is about 1.5mm high. This ensures the mech slides at an even height as it closes. The TP2 doesn't have this and is therefore 'hinged' on the right hand side ... suggesting this give ... and therefore bouncing / knocking will be inevitable.
What are you guys seeing ?
Also ... my original TP2 had plastic film down the sides of the keyboard and across the back of the keyboard .... the new one has them on both sides but not at the back ... which is a puzzle ... I assumed they were there to minimise scratching from the mechanism movement ... particularly important with the 'give' that seems inevitable by this different design.
Paul.

Sorry about the bounce, but I need to know from all those that have got a TP2 whether or not they are experiencing the same bounce on the left side as I am.
Without that I can't take a decision between keep, exchange (reluctant as the rest of the device is perfect and I don't want to end up with some other issues on a new device) or send for repair (probably the worst scenario.
Please let me know.
Paul.

Mine "bounced" a little... but i think that's because it's a sliding keyboard ... and it's not clearly noticable...
by the way, i already lost one of the film-plastic pieces you're talking about... hope it don't harms the paint

Mines fine, no bounce at all

Thanks guys
Looks like it maybe a tolerance issue .... any other responses hugely appreciated.
Paul.

No bounce on mine either and I've only just noticed those little pieces of film, one of mine looks like it will be coming loose very soon.

mine bounces.
just noticed it, and then returned to this thread where i remember you talkin about bouncing edge.
perhaps im being overly concerned though. (....but if anyone else tries exchanging theirs because its bouncing, then so am I!)

The bouncing makes interacting with the device so distracting.
It's a real pain. It concerns me that given there are no raised sliders running down the sides of the keyboard as there were on the TyTNII, even if the device isn't like this as new ... the constant stresses on the mech from opening / closing and simply tapping the screen will result in all the devices getting it sooner or later.
I'm not looking forward to trying to get an exchange or refund. Suppliers understandably never like dealing with repeating issues ... and never seem to push back the problems on the manufacturer. HTC responded very quickly saying ... sorry you are having problems ... you can send it in for repair anytime in the 24 month warranty ... but I don't want a 'repaired' brand new device.
I've already stuck my MicroSD back into the TyTNII (still as solid as it was the day I purchased it).
Any more views, I'd be hugely appreciative. Feeling rather despondent :-(
Paul.

Hi guys
Need to make a decision today ....
I'm trying to decide if all devices will end up with this issue because the raised bars on each side of the TyTNII keyboard don't exist on the TP2 ... or if the loose mech which causes the bounce only affects the 45-50% I'm seeing from the polls I've done.
This is a bit of a worry. I really want this device but having it bounce up and down every time I touch the left half of the display will drive me mad.
Sorry to ask again ... but thoughts please.
Paul.

I think i know what your talking about and on mine if i press on the very edge (not the screen on the chrome) it will flex but thats all the way around i've not noticed any issues with it "bouncing" while using it for quite a bit now.

The bounce is also on the Xperia, is cause of the keyboard.
On the TyTN II there was no bounce, cause of the mechanisem being diffrent.

Yes I also had it on several X1 units, there is always little movement in these types of designs. I would rather have the bounch than have it scrape/scuff the keyboard. I contacted HTC regarding this issue they say it is perfectly normal.
The bounce on my unit has so little movement. This little niggle is not enougth for my phone to go back. Everythhing else is perfect very happy with it

Yes ... it clearly varies a lot.
My TyTNII still has no movement at all - had it probably 2 years. I'm sure this is because of the spacer bars down the side of the keyboard.
The X1 had a little movement ... but nothing like I experience with my TP2.
You actually feel it move down and knock with every single soft touch screen press when you are over the left half of the display.
A girl in customer service at HTC is escalating this for me today. She tells me that she has had several calls from people complaining about the same issue ...
Some devices are obviously a lot looser than others.
Paul.

Tilting Mechanical Problem on TP2 ?

Hello Guys,
Just brought mine yesterday. I have this clicking sound when i tilt back the display flat in order to slide back into the phone body...Is this a mechanical problem or just normal.....Hoping to find a peace of mind...
Feihong

You have found your peace (got the same click as well).
Cheers, Dela

Yeah, it's supposed to do it! I think it's an improvement over the Kaiser, as you won't try to slide it in unless you hear the click to confirm it's shut properly, so it's less likely to get damaged.

I get the same click, it sounds a bit destructive at first and had me worried!
On a similar theme, has anyone noticed the ribbon cable connecting the screen to the body is awfull exposed and vulnerable? It's safely hidden away on the Kaiser.

The ribbon cable is hidden under the black belt (movement restrictor) that you see when looking from behind of the screen

joining in the confirmation fun here. I click as well but i prefer that click

Tilt a little loose
Hello,
speaking of tilting I have another question. When the screen is tilted, it's a little "loose", it moves forward and backward for 2,3 millimeters .... only mine?
Thanks
(sorry for my bad english ...)
Xra

look here:
http://forum.xda-developers.com/showthread.php?t=524641
it appears to be normal

Thanks ... I didn't know what wobbly mean ....

Returning phone to MPD

After praising the tp2 for nearly two weeks now I have decided I will return it to MPD.
I paid 457 for this phone and I will except nothing less than 100 percent perfection in terms of build quality.
After 2 weeks use I have to following problems:
- The sceen travel before it hits the lcd in the centre of the screen had increased rapidly and I can now notice a significant change between sensitivity at the edges and the centre (about 1-2mm).
- The sliding mechanism has got easier which is good, but the movement of the screen is about 7mm when at full tilt, where as it was minimal at best when I received it.
Im not writing this as a sob story; I have a genuine worry that these could be very common problems and yet im unsure at the chances of returniing it for a replacement - hoping it wont have the same problems

Mine went back I had it one day, They called me when they received it and then acitoned a refund. The Touch Pro 2 is a terrible built device for something that cost's half a grand.
I have gone back to the Touch HD but really miss the keyboard oh well at least my device isn't going to fall apart. My partners device was perfect and now after a month of use it is now wobblying when you touch the screen and slider is so loose.
sorry you need to mail the webshop and wait for your reply sometimes they reply quick other days they take a while to reply. It will get worse get it replaced or refunded is my advice.

had two deviced now and sent both back. i cross my fingers the third onw will be without any isues. think MANY bad manufactured devices are out there

on my 4th so far and not 100% happy, wobble in the screen when tilted. Very bad design from HTC, poor build quality.

wobble in the screen would not be such a big problem for me i never tilit the screen. hope ill get a device with no other problems next time.
i cant understand why they built this useless tilt feature into the slider the slider could be much more "robust" without this tilit mechanism.

Say it ain't so....
How common are these screen issues that you guys are mentioning, the wobble and such? These issues that you folks are bringing up are starting to worry me, and what worries me even more is that some of you went through 3 or 4 of the TP2s already, leading me to believe that these problems are more widespread than I'd like. I've been anticipating this phone's arrival since February and I really hope that these issues aren't so common that it turns the TP2 into a total let-down instead of the great device that all this hype is leading me to believe. If at all possible could you guys please post updates on your situations?
thanks, and I hope all works out well for you guys.

What do you mean by a wobble? Is the screen itself deformed or are the letters/pictures deformed on the display?
Maybe you can post a picture or something?
I hardly ever use the Tilt feature. When I first heard about it I thought it was brilliant, still looks cool, but it isn't comfortable to work with ...

the wobble issue is discussed in this thread:
http://forum.xda-developers.com/showthread.php?t=524641
some people are worried about the screen wobbles a little bit when its tilt like in this video:
http://www.youtube.com/watch?v=I6A5v-DR1A8
i think this is ok if it is not too much.
BUT i had two devices with a problem similar to this video and thats absolute not ok for me:
http://www.youtube.com/watch?v=BObBGt40hYg

the screen wobble isnt such a big problem for me, it makes it easier to slide out flat.
my problem is with the flex on the touchscreen. it feels like you push down on one plastic layer which then hits the lcd behind, making it less sensitive in the centre than the edges where i dont have this problem.

i think there is nothing to do. this is the "touch" in touch screen. it has to be little bit flexible to react to your input. dont compare it to the iphone thats a nother technique.
or do you mean something else?

Hi lhwparis
real glad you posted those videos of the wobble. I was beginning to think it was something quite serious, but i see that kind of bounce in most tiltable systems. So not so worried now.
Has anyone done a poll yet of how many people have a phone that does this? strange that its not the same with everyones.

what do you mean with "bounce"? video 1 or the beginning of video 2.
i think the wobble when screen is tilt is normal on most phones (only some without wobble) and thats not a great problem. the second video with the gap between the display and the phone in closed position is a realy great problem for me.

yes i did watch both, i guess im refrerring to the wobble, whilst its open.
perhaps the bounce whilst its closed is not so normal, although again im not sure how much of gap would be a source of concern.

I've got to be honest here. I am one of the fussiest people in the world when it comes to gadgets, but I think there is a lot of over-reaction about the "wobble" issue. The mechanism which allows the screen to tilt will have some "play" in it - otherwise you'd never be able to slide the keyboard out. The same "play" is what means that there is a gap between keyboard and screen - and this will be larger on the side nearest the power button, and it will give a little when you push on this side of the device, as the two halves are held together by the hinge at the opposite edge. It's unavoidable - even if your device doesn't do this from new, I can pretty much guarantee that it will do so within a few weeks. If the hinge is actually loose - so the screen doesn't stay put where you leave it, or if the slider mechanism works without you wanting it to, then you have a problem - but small gaps and small amounts of play in the mechanism are not only normal; they are what prevents damage from operating the mechanism.
"Give" near the centre of a large touchscreen is also pretty common - it's difficult to get the touchscreen to lay perfectly flat, as it is only secured at the edges. Again, there will be a degree of variation between samples, but this is another thing that will change with time. It also quite often varies with air pressure - if you take any touchscreen device (other than the iPhone, which uses a different principle) up in an aircraft, the touchscreen will frequently bulge out more from the screen due to the reduced ambient pressure and the small amount of air trapped under the touchscreen.
I really think that some of you are getting a little too over-stressed about this - 99% of these devices are fine. Leaving aside anything else, these will all have been tested in the factory, and mechanical function of the screen hinges and touchscreen will have been tested on every device before it was packed.

still, its disturbing to hear how many people are getting differences in their build quality. perhaps this is why tmobile uk are not going to be launching the device?

lhwparis said:
i think there is nothing to do. this is the "touch" in touch screen. it has to be little bit flexible to react to your input. dont compare it to the iphone thats a nother technique.
or do you mean something else?
Click to expand...
Click to collapse
The flexibility in the hinge is nothing to do with the resistiveness of the screen. Regardless of the screen, there should not be this amount of flex in the hinge.

what a load a rubbish.............if any of you fusspots owned a tytn 2 you probably would have nightmares. too much fussing over a wobble which is manditory to avoid sudden harsh impacts and decrease tension on the ribbon that goes from the board to the screen. the screen when tiltled was not actually done so we can sit there wobbling it. in fact no one actually needs to wobble the phone. the phone is sturdy when in full tilt then it works. imagine people actually sitting there wobbling the thing. what do you think will happen? it will loosen...........the wobble is not a feature of the phone but for safety and longevity of the moving parts of the phone. if you don't like the phone then don't buy it. if the screen had no wobble i'd be reading whole new thread of how it should. obviously this phone willl not please everyone and so those moaning about wobble should not buy the phone! obviously there will be some faulty handsets but needing 4 handsets should tell you that maybe it ain't the phone but actually you with the issue. it amazes me how people always find one thing negative to focus on but forget all and i mean all the positive aspects of this phone. what wobble?????????? touch HD which i do own has nothing on tp2 so thats a backward step! this is a phone not a tennis racket

no you are right, but the gap has got bigger in the middle since when i first got it, and comparing it to my friends HD the gap is far greater. There is barely any travel when it comes to the edges, and I see no difference of why this couldnt be the same for the centre.

shure2 said:
what a load a rubbish.............if any of you fusspots owned a tytn 2 you probably would have nightmares. too much fussing over a wobble which is manditory to avoid sudden harsh impacts and decrease tension on the ribbon that goes from the board to the screen. the screen when tiltled was not actually done so we can sit there wobbling it. in fact no one actually needs to wobble the phone. the phone is sturdy when in full tilt then it works. imagine people actually sitting there wobbling the thing. what do you think will happen? it will loosen...........the wobble is not a feature of the phone but for safety and longevity of the moving parts of the phone. if you don't like the phone then don't buy it. if the screen had no wobble i'd be reading whole new thread of how it should. obviously this phone willl not please everyone and so those moaning about wobble should not buy the phone! obviously there will be some faulty handsets but needing 4 handsets should tell you that maybe it ain't the phone but actually you with the issue. it amazes me how people always find one thing negative to focus on but forget all and i mean all the positive aspects of this phone. what wobble?????????? touch HD which i do own has nothing on tp2 so thats a backward step! this is a phone not a tennis racket.
Click to expand...
Click to collapse
i said that wobble is normal in all posts before but i sent back my two devices because of the issue shown in this video (at the beginning):
http://www.youtube.com/watch?v=BObBGt40hYg
so you want to tell me its normal that i can lift of the screen more than 5mm in closed position?
my friend has a TP2 too and he cant lift of the screen from device and there is nearly no gap!

shure2 said:
After praising the tp2 for nearly two weeks now I have decided I will return it to MPD.
I paid 457 for this phone and I will except nothing less than 100 percent perfection in terms of build quality.
After 2 weeks use I have to following problems:
- The sceen travel before it hits the lcd in the centre of the screen had increased rapidly and I can now notice a significant change between sensitivity at the edges and the centre (about 1-2mm).
- The sliding mechanism has got easier which is good, but the movement of the screen is about 7mm when at full tilt, where as it was minimal at best when I received it.
Im not writing this as a sob story; I have a genuine worry that these could be very common problems and yet im unsure at the chances of returniing it for a replacement - hoping it wont have the same problems
Click to expand...
Click to collapse
Good luck..
The screen went really weird on mine, colours all messed up so on. Emailed mpd, which of course they didn't answer in a timely fashion so I phoned them to which they refused to help me over the phone and told me to email.
Half a day later I get a reply refusing to take it back as I've had it for over seven days and to send it to Regeneris or whoever they're called so I did that. The idiots at MPD failed to realise Regeneris wont' repair these phones, and then forward it on to HTC .. which of course it bizarrely taken them three days to do so.
Apparently now HTC have had it a week, and I've been bugged Regeneris every day, and the answer is the same .. "We've not heard anything, but I'll email them again" Either they've not emailed them as promised or HTCs customer service is evern worse than MPDs.
I've now been without my TP2 for over two weeks, with no sign of getting back and needless to say I'm pissed off!

Quick question/concern about the Tilt2's physical sturdiness.

First off, I just got my tilt2 from stores yesterday, and I must say, I love it so much! Just got a few concerns...
For those of you who have the tilt2, when the screen is tilted all the way up, is there a "looseness" of about 2-3 degrees? Meaning, theres just a small portion of the tilt2 at its most "tilted moment," so to speak, that it just wiggles back and forth for about2-3 degrees? It's not too big of a deal really as the current tilting of the tilt2 seems MUCH more sturdy (and it will probably last much longer holding its tilt feature), but I want to know if its a physical defect on my current tilt2, or that's just how its made for whatever reason.
Also, I am quite worried about how much looser the top screen portion of the tilt2 is from the bottom keyboard when closed all the way as compared to my original tilt. If I were to slightly use my hands to grab each separate part and pull them apart gently, it is easy to see that it easily lifts, and if I pulled any harder, I can almost break those halves apart, whereas my first tilt BARELY budged even after 2 years of use. Basically, everything about the tilt2 is better, but it seems like it won't be able to take much of a beating as compared to the tilt1.
Just concerned about inevitable wear-n-tear, and its effects itll have in the long run, or couple of months even. Thanks in advance for future input!
Regards,
K

The 2-3 degrees of wobble is normal from what I've read. Mine has it too. It's slightly unfortunate, but doesn't really cause any practical problems.
I have read at least one report of a screen that can be separated from the body by a lot when closed. He said he could fit 15 (I think) playing cards in there, which mine most certainly could not fit. I never had a tilting phone before to compare to, but I am satisfied with my closed gap, which only goes up to about 1mm with light separating pressure. If your gap is much larger than that, it may be one of the less well attached screens.

I have the same problem with my tilt 2. Its abit annoying when you press in the screen on the left side of the device in portrait mode with the keyboard closed and the screen pushes in because of the gap but I don't beleive its a defect. I have seen some sturdier as my buddy's tilt 2 have zero play but his keyboard is hitting the bottom of the device and has scratched some keys so I would take mine any day. Plus I don't wanna chance it and take it back for an exchange as what you get may be worse.. IE - Dead pixel, screen QTY, keyboard lights, an even more loose slider, etc, etc.

enisoc said:
The 2-3 degrees of wobble is normal from what I've read. Mine has it too. It's slightly unfortunate, but doesn't really cause any practical problems.
I have read at least one report of a screen that can be separated from the body by a lot when closed. He said he could fit 15 (I think) playing cards in there, which mine most certainly could not fit. I never had a tilting phone before to compare to, but I am satisfied with my closed gap, which only goes up to about 1mm with light separating pressure. If your gap is much larger than that, it may be one of the less well attached screens.
Click to expand...
Click to collapse
Thanks for your reply, makes me feel at ease. Also, I think you've misunderstood, my gap is as small as you say, and from your words, it must be normal. It's when I intentionally put pressure on the screen and keyboard (not that I would do that on a normal basis, just for initial inspection purposes) that makes the gap wider. Though, I guess with a tilting screen like this, theres less tightness between the screen and keyboard. But nonetheless, all is normal. I was only concerned with those when I purposely applied my own force. I was not use to how much more delicate this machine, the tilt2, is as compared to my brick of a tilt1.
Regards,
K

Raspster said:
I have the same problem with my tilt 2. Its abit annoying when you press in the screen on the left side of the device in portrait mode with the keyboard closed and the screen pushes in because of the gap but I don't beleive its a defect. I have seen some sturdier as my buddy's tilt 2 have zero play but his keyboard is hitting the bottom of the device and has scratched some keys so I would take mine any day. Plus I don't wanna chance it and take it back for an exchange as what you get may be worse.. IE - Dead pixel, screen QTY, keyboard lights, an even more loose slider, etc, etc.
Click to expand...
Click to collapse
Yes, that was one of my que's from the start.
It was when the whole device was closed and I was playing with the touch screen, you could feel the screen go down a bit as I applied pressure to it. It was almost like if i pressed any harder, the bottom of the screen would just keep hitting the keyboard. But hey, glad to see that this seems to be a normal thing.
Regards,
K
PS. Oh and yes, I noticed it when I tapped on the left side of the screen as well.

Tilt 2 owners, do you guys get this?

ok soo i dropped my Tilt 2 from a standing point (which is about 5 and a half feet since im 5'9) with the phones keyboard open and screens tilted, whats funny is that no battery fell out or anything, it just shuts off, i had to turn it back on.
when i shaked the phone i heard a slight rattle and i reckon its from the Flex Cable from the LCD screen, the rattle stops when i have my Tilt 2s keyboard open, but when i tilt the screen i can hear it slightly...is that normal?
also what is going to aggravate me for the rest of the time im going to own this phone is that when im using the phone's software keyboard on portrait at say like a 15 degree angle i can hear taps which is quite annoying but if i hold it at a 45 degree angle it stops, i turned the phone to the side i notice a gap, not a big one and not really noticeable but id say its roughly .5mm thick, i push the screen down and the gap gets smaller, is normal as well?
plz let me know thnx a lot

short answer.... no.... not normal. You knocked something loose inside hence the rattle, WHICH you probably already knew The gap, also not normal. Well wait.. I should correct myself. This is all probably totally normal for people who have dropped their phone. You're lucky you didn't crack your screen or do more damage and the phone's still usable!

Aaron McCarthy said:
short answer.... no.... not normal. You knocked something loose inside hence the rattle, WHICH you probably already knew The gap, also not normal. Well wait.. I should correct myself. This is all probably totally normal for people who have dropped their phone. You're lucky you didn't crack your screen or do more damage and the phone's still usable!
Click to expand...
Click to collapse
hmm, well i talked to one Tilt 2 owner and he said he has that rattle and he hasnt dropped it? but like i mentioned, the rattle must be coming from that Flex cable that goes between the motherboard and the LCD screen....

No rattle and no gap on mine, but I've only had it 5 days. Give me time.

I have rattle too, but i think its the G-Sensor !

bwnotredame06 said:
I have rattle too, but i think its the G-Sensor !
Click to expand...
Click to collapse
i did a couple of searches on PPC and some say its a normal thing especially in the tilted position? http://forum.ppcgeeks.com/showthread.php?t=87452 at least im not the only one! i just have OCD xD
heres a video of the screen problem im having
but its not as worse as his but you guys get the point

I just dropped my phone yesterday with keyboard out and tilted and I got a similar problem to this. My screen only has a gap when I pull it up, which I wasn't able to do before, but the screen slide is now about 1 or 2 cm's to the left causing it not to line up with the keyboard slide. Somewhat aggravating, but totally unnoticable unless your holding the phone. I don't get any rattle though...

XanderCorp said:
I just dropped my phone yesterday with keyboard out and tilted and I got a similar problem to this. My screen only has a gap when I pull it up, which I wasn't able to do before, but the screen slide is now about 1 or 2 cm's to the left causing it not to line up with the keyboard slide. Somewhat aggravating, but totally unnoticable unless your holding the phone. I don't get any rattle though...
Click to expand...
Click to collapse
hmm
well if i were to dismantle the phone and repair the little bridge that goes across the back of the LCD screen would that solve the issue? because it seems when i push on it it seems to fill a gap but idk if thats what causing the whole screen and kb issue but im going to do it when i have the chance

I have a tilt and mines exacly like the one in the video with the vary small gap and the screen wobble, I always assumed it was normal, mine dosent rattle though

that little gap and the screen wobble.
it just because is got movable parts, look at the screen hinges if i can call them that.
its the reason i didnt want to get mine, ive always chose candy bar phones so i dont worry about that.
but i did get me a tilt 2 and have dropped it too, i also think my wobbly screen started after i dropped it, but ive had it a year, since it first came out. the only thing i hate reall bad about this phone it the lack of a headphone jack I HATE THAT WITH A PASSION.