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Ok, now when I tilt the screen of my touch pro2 up, it has a slight wobble (in the direction the screen tilts, not sideways). Is it normal for a tilt screen device to have this "freeplay" from new?
Hi All
I have the same problem. My screen wobbles too. min 5-7mm "freeplay".
See my post yesterday
http://forum.xda-developers.com/showthread.php?t=524432
Just had blokey on from the company saying it was normal for the TP2. I must have had a good 4-5mm of play when it was tilted which seemed odd as my Kaiser was (and still is) totally solid with no play at tilt.
It would be really useful if people could post to say whether they have any 'freeplay' or not when tilted.
Thanks
John
yes freeplay here about 10m i would say its very loose
combat goofwing said:
yes freeplay here about 10m i would say its very loose
Click to expand...
Click to collapse
even 10mm is super loose
i think becoz it use different mechanism.
Have logged a call with HTC supprt to get the definitive answer, to wobble or not to wobble. Will update this post when I get a reply
Sent my unit back today and hope to get a replacement soon.
There was something seriously wrong with my unit.
See Pictures uploaded
http://www.noelsolutions.com/IMG_7673.JPG
http://www.noelsolutions.com/IMG_7675.JPG
tiinking of sending mine back to be replaced not only does it wobble in tilt but with the keyboard closed if i holed the phone flat of my hand and put slight pressure on the top left corner the screen slide about up just on one side is this normel so the screen can look off set
mine is loose but that is normal as you can't have the screen too rigid in tilt position. also its on hinges and that will have a part to play with the wobble. remember the screen is attached to the body by a ribbon which needs the screen to have that bit of play to take tension off the ribbon. when in tilt position look at the back of screen you will see the black ribbon. wobble the screen and you will see the kink in the ribbon when wobbling. now imagine having a really taut screen and the pressure that would be exerted on that ribbon. wobble is acceptable as it plays an important role! thats my opinion. i have a kaiser/tytn 2 and the screen is very wobbly and loose.
shingers5 said:
mine is loose but that is normal as you can't have the screen too rigid in tilt position. also its on hinges and that will have a part to play with the wobble. remember the screen is attached to the body by a ribbon which needs the screen to have that bit of play to take tension off the ribbon. when in tilt position look at the back of screen you will see the black ribbon. wobble the screen and you will see the kink in the ribbon when wobbling. now imagine having a really taut screen and the pressure that would be exerted on that ribbon. wobble is acceptable as it plays an important role! thats my opinion. i have a kaiser/tytn 2 and the screen is very wobbly and loose.
Click to expand...
Click to collapse
I second that Shingers,
My Kaiser became very loose after about one year.
The Rhodium looks to have a much more robust design though and yes there should be some amount of free play.
Time will tell how good the redisgn of the tilt mechanism is though.
Cheers,
Beasty
shingers5 said:
mine is loose but that is normal as you can't have the screen too rigid in tilt position. also its on hinges and that will have a part to play with the wobble. remember the screen is attached to the body by a ribbon which needs the screen to have that bit of play to take tension off the ribbon. when in tilt position look at the back of screen you will see the black ribbon. wobble the screen and you will see the kink in the ribbon when wobbling. now imagine having a really taut screen and the pressure that would be exerted on that ribbon. wobble is acceptable as it plays an important role! thats my opinion. i have a kaiser/tytn 2 and the screen is very wobbly and loose.
Click to expand...
Click to collapse
Yeah my partners one has same things as you mention but it does not look uneven like mine.
Here is my partners
http://www.noelsolutions.com/diamondpro2.JPG
Mine
http://www.noelsolutions.com/IMG_7678.JPG
My Hermes has the same wobble since the first time I got it. 2,5 years later, it's still working great. Don't think it's a lot to worry about. or the people who don't have the wobble, it probably will be there in time.
xxnoelziexx said:
Yeah my partners one has same things as you mention but it does not look uneven like mine.
Here is my partners
http://www.noelsolutions.com/diamondpro2.JPG
Mine
http://www.noelsolutions.com/IMG_7678.JPG
Click to expand...
Click to collapse
yeah yours defo looks like one of the hinges are loose. that needs to go back defo. might just need tightening but i'd request a replacement if i were you! good luck with that
thanks for the input guys,
John, let us know what's the official position on this. Apart from the wobble device is working fine so I decided to keep it, it's not a deal breaker for me - i operate it while flat anyway and it stays tilted when put on the desk.
The looseness is like, when you tilt it and shake back and forward slowly, it eventually goes down in 3 shakes. Using the touchscreen when tilted is impossible unless you have a finger behind it.
I don't know, all the reviews are praising the stiff tilting mechanism of TP2 and online videos show people applying a bit of pressure on the device to tilt the screen, mine is not like that, that's why I started the thread.
It did say it's the first batch here in UK on the MFDirect website, so could be an early flawed version.
Will do, still waiting to hear. Just think its a bit disapointing if this is a part of the design as (and I really don't want to take anything away from the brilliance of everything else about the phone & how much people, including me seem to love it) it makes it feel, well cheap.....which as you say was the opposite of the reviews the phone has got from everywhere else.
Maybe mine was a lot looser than others have experienced? maybe I'm just a fussy ba***rd, don't know?
MPD won't replace it as they say it is normal, I'm waiting for it to come back then I'll send another email with a couple of snaps/video to HTC to get the definitive view. Will keep you up to date.
And waht about this,it was a little hard for me to explain it corrctly,so i'v take a picture
is it normale ?
http://img38.imageshack.us/img38/4057/tp2a.jpg
yes i think it is. Its the part that slide's out and also can be tilted. That means that it isn't attached to the bottom of the device and i guess that is wat causes the problem. I also have that problem a bit.
When i slide the device out and NOT tilt it it looks perfectly straight, but when i tilt the screen it wobble's a bit but i guess thats normal to..
same problem ..... same wobble .... still i love it
Thanks guys so i will love more my tp2
The definitive view part 1
Hi all
HTC have replied to my first query. Posted below. Basically there should be no looseness/wobble. I'll speak to them and MPDirect and see what happens next.
'Thank you so much for contacting HTC Technical Support Team.
Regarding your request, kindly note that the symptom you stated (the screen when tilted was loose on its hinges and wobbled back and forth by a few milimetres ) is not a normal symptom. the Screen should be firmly in place.
For further assistance please don't hesitate to contact us on our hotline < 0845 890 0079 > or visit our website at www.htc.com .
Respects & Regards,
HTC Technical Support Team.
After praising the tp2 for nearly two weeks now I have decided I will return it to MPD.
I paid 457 for this phone and I will except nothing less than 100 percent perfection in terms of build quality.
After 2 weeks use I have to following problems:
- The sceen travel before it hits the lcd in the centre of the screen had increased rapidly and I can now notice a significant change between sensitivity at the edges and the centre (about 1-2mm).
- The sliding mechanism has got easier which is good, but the movement of the screen is about 7mm when at full tilt, where as it was minimal at best when I received it.
Im not writing this as a sob story; I have a genuine worry that these could be very common problems and yet im unsure at the chances of returniing it for a replacement - hoping it wont have the same problems
Mine went back I had it one day, They called me when they received it and then acitoned a refund. The Touch Pro 2 is a terrible built device for something that cost's half a grand.
I have gone back to the Touch HD but really miss the keyboard oh well at least my device isn't going to fall apart. My partners device was perfect and now after a month of use it is now wobblying when you touch the screen and slider is so loose.
sorry you need to mail the webshop and wait for your reply sometimes they reply quick other days they take a while to reply. It will get worse get it replaced or refunded is my advice.
had two deviced now and sent both back. i cross my fingers the third onw will be without any isues. think MANY bad manufactured devices are out there
on my 4th so far and not 100% happy, wobble in the screen when tilted. Very bad design from HTC, poor build quality.
wobble in the screen would not be such a big problem for me i never tilit the screen. hope ill get a device with no other problems next time.
i cant understand why they built this useless tilt feature into the slider the slider could be much more "robust" without this tilit mechanism.
Say it ain't so....
How common are these screen issues that you guys are mentioning, the wobble and such? These issues that you folks are bringing up are starting to worry me, and what worries me even more is that some of you went through 3 or 4 of the TP2s already, leading me to believe that these problems are more widespread than I'd like. I've been anticipating this phone's arrival since February and I really hope that these issues aren't so common that it turns the TP2 into a total let-down instead of the great device that all this hype is leading me to believe. If at all possible could you guys please post updates on your situations?
thanks, and I hope all works out well for you guys.
What do you mean by a wobble? Is the screen itself deformed or are the letters/pictures deformed on the display?
Maybe you can post a picture or something?
I hardly ever use the Tilt feature. When I first heard about it I thought it was brilliant, still looks cool, but it isn't comfortable to work with ...
the wobble issue is discussed in this thread:
http://forum.xda-developers.com/showthread.php?t=524641
some people are worried about the screen wobbles a little bit when its tilt like in this video:
http://www.youtube.com/watch?v=I6A5v-DR1A8
i think this is ok if it is not too much.
BUT i had two devices with a problem similar to this video and thats absolute not ok for me:
http://www.youtube.com/watch?v=BObBGt40hYg
the screen wobble isnt such a big problem for me, it makes it easier to slide out flat.
my problem is with the flex on the touchscreen. it feels like you push down on one plastic layer which then hits the lcd behind, making it less sensitive in the centre than the edges where i dont have this problem.
i think there is nothing to do. this is the "touch" in touch screen. it has to be little bit flexible to react to your input. dont compare it to the iphone thats a nother technique.
or do you mean something else?
Hi lhwparis
real glad you posted those videos of the wobble. I was beginning to think it was something quite serious, but i see that kind of bounce in most tiltable systems. So not so worried now.
Has anyone done a poll yet of how many people have a phone that does this? strange that its not the same with everyones.
what do you mean with "bounce"? video 1 or the beginning of video 2.
i think the wobble when screen is tilt is normal on most phones (only some without wobble) and thats not a great problem. the second video with the gap between the display and the phone in closed position is a realy great problem for me.
yes i did watch both, i guess im refrerring to the wobble, whilst its open.
perhaps the bounce whilst its closed is not so normal, although again im not sure how much of gap would be a source of concern.
I've got to be honest here. I am one of the fussiest people in the world when it comes to gadgets, but I think there is a lot of over-reaction about the "wobble" issue. The mechanism which allows the screen to tilt will have some "play" in it - otherwise you'd never be able to slide the keyboard out. The same "play" is what means that there is a gap between keyboard and screen - and this will be larger on the side nearest the power button, and it will give a little when you push on this side of the device, as the two halves are held together by the hinge at the opposite edge. It's unavoidable - even if your device doesn't do this from new, I can pretty much guarantee that it will do so within a few weeks. If the hinge is actually loose - so the screen doesn't stay put where you leave it, or if the slider mechanism works without you wanting it to, then you have a problem - but small gaps and small amounts of play in the mechanism are not only normal; they are what prevents damage from operating the mechanism.
"Give" near the centre of a large touchscreen is also pretty common - it's difficult to get the touchscreen to lay perfectly flat, as it is only secured at the edges. Again, there will be a degree of variation between samples, but this is another thing that will change with time. It also quite often varies with air pressure - if you take any touchscreen device (other than the iPhone, which uses a different principle) up in an aircraft, the touchscreen will frequently bulge out more from the screen due to the reduced ambient pressure and the small amount of air trapped under the touchscreen.
I really think that some of you are getting a little too over-stressed about this - 99% of these devices are fine. Leaving aside anything else, these will all have been tested in the factory, and mechanical function of the screen hinges and touchscreen will have been tested on every device before it was packed.
still, its disturbing to hear how many people are getting differences in their build quality. perhaps this is why tmobile uk are not going to be launching the device?
lhwparis said:
i think there is nothing to do. this is the "touch" in touch screen. it has to be little bit flexible to react to your input. dont compare it to the iphone thats a nother technique.
or do you mean something else?
Click to expand...
Click to collapse
The flexibility in the hinge is nothing to do with the resistiveness of the screen. Regardless of the screen, there should not be this amount of flex in the hinge.
what a load a rubbish.............if any of you fusspots owned a tytn 2 you probably would have nightmares. too much fussing over a wobble which is manditory to avoid sudden harsh impacts and decrease tension on the ribbon that goes from the board to the screen. the screen when tiltled was not actually done so we can sit there wobbling it. in fact no one actually needs to wobble the phone. the phone is sturdy when in full tilt then it works. imagine people actually sitting there wobbling the thing. what do you think will happen? it will loosen...........the wobble is not a feature of the phone but for safety and longevity of the moving parts of the phone. if you don't like the phone then don't buy it. if the screen had no wobble i'd be reading whole new thread of how it should. obviously this phone willl not please everyone and so those moaning about wobble should not buy the phone! obviously there will be some faulty handsets but needing 4 handsets should tell you that maybe it ain't the phone but actually you with the issue. it amazes me how people always find one thing negative to focus on but forget all and i mean all the positive aspects of this phone. what wobble?????????? touch HD which i do own has nothing on tp2 so thats a backward step! this is a phone not a tennis racket
no you are right, but the gap has got bigger in the middle since when i first got it, and comparing it to my friends HD the gap is far greater. There is barely any travel when it comes to the edges, and I see no difference of why this couldnt be the same for the centre.
shure2 said:
what a load a rubbish.............if any of you fusspots owned a tytn 2 you probably would have nightmares. too much fussing over a wobble which is manditory to avoid sudden harsh impacts and decrease tension on the ribbon that goes from the board to the screen. the screen when tiltled was not actually done so we can sit there wobbling it. in fact no one actually needs to wobble the phone. the phone is sturdy when in full tilt then it works. imagine people actually sitting there wobbling the thing. what do you think will happen? it will loosen...........the wobble is not a feature of the phone but for safety and longevity of the moving parts of the phone. if you don't like the phone then don't buy it. if the screen had no wobble i'd be reading whole new thread of how it should. obviously this phone willl not please everyone and so those moaning about wobble should not buy the phone! obviously there will be some faulty handsets but needing 4 handsets should tell you that maybe it ain't the phone but actually you with the issue. it amazes me how people always find one thing negative to focus on but forget all and i mean all the positive aspects of this phone. what wobble?????????? touch HD which i do own has nothing on tp2 so thats a backward step! this is a phone not a tennis racket.
Click to expand...
Click to collapse
i said that wobble is normal in all posts before but i sent back my two devices because of the issue shown in this video (at the beginning):
http://www.youtube.com/watch?v=BObBGt40hYg
so you want to tell me its normal that i can lift of the screen more than 5mm in closed position?
my friend has a TP2 too and he cant lift of the screen from device and there is nearly no gap!
shure2 said:
After praising the tp2 for nearly two weeks now I have decided I will return it to MPD.
I paid 457 for this phone and I will except nothing less than 100 percent perfection in terms of build quality.
After 2 weeks use I have to following problems:
- The sceen travel before it hits the lcd in the centre of the screen had increased rapidly and I can now notice a significant change between sensitivity at the edges and the centre (about 1-2mm).
- The sliding mechanism has got easier which is good, but the movement of the screen is about 7mm when at full tilt, where as it was minimal at best when I received it.
Im not writing this as a sob story; I have a genuine worry that these could be very common problems and yet im unsure at the chances of returniing it for a replacement - hoping it wont have the same problems
Click to expand...
Click to collapse
Good luck..
The screen went really weird on mine, colours all messed up so on. Emailed mpd, which of course they didn't answer in a timely fashion so I phoned them to which they refused to help me over the phone and told me to email.
Half a day later I get a reply refusing to take it back as I've had it for over seven days and to send it to Regeneris or whoever they're called so I did that. The idiots at MPD failed to realise Regeneris wont' repair these phones, and then forward it on to HTC .. which of course it bizarrely taken them three days to do so.
Apparently now HTC have had it a week, and I've been bugged Regeneris every day, and the answer is the same .. "We've not heard anything, but I'll email them again" Either they've not emailed them as promised or HTCs customer service is evern worse than MPDs.
I've now been without my TP2 for over two weeks, with no sign of getting back and needless to say I'm pissed off!
I have a strange issue with my touch pro2 which i have never seen before on any of my previous phones i.e. TYTNII / Vario II etc,
If i hold the phone horizontal to the eye then i can see a kind of heat / rainbow haze covering the middle of the screen apart from about a 1cm clear part going all around to the edge. So basically the middle part. You can only see this in certain light or looking closely with the phone titled horizontally to the eye. I have taken the screen protector off to ensure it is not this reflecting and it is still there with this removed.
I cant see that this is normal, the phone only gets used for the normal stuff like internet sharing, calls, music streaming etc.
any help appreciated before i give mobile phones direct or HTC a call.
Thanks
noticed the same on mine mate, can't say it affected anything so wasnt really bothered with it.
I can only see it in artificial light but surely this cannot be right ?
it looks as though it has over heated or something.
Waiting on a call from Both HTC and Mobilephonesdirect see what they say.
I have attached a screen shot so everyone can see, pic taken with my trusty Kaiser.
This has had the screen cover from day one and never been near any water.
Any thoughts.
I´ve heard before of this behaivour
Here a Rapahel with sometinhg similar
Not sure what is really causing it
is that your phone ? are you getting it repaired ?
very weird problem..
Wow. That is wild. I have never seen such a thing. Good luck with that.
I have seen similar in the past but only on my tytn which I replaced the screen on,
it did disappear after a few days of it being there tho,
if you still have your screen protector on have you tried removing it?
orb3000, could you edit your image and make it a little smaller? it took over the screen lol
Cheers Steve
I had this with my axim 50v. It was caused by pressure on the touchscreen, in my case caused by the belt pouch i kept it in. It didn't do any damage and cleared up if the device was left for a while without anything pressing onto the screen.
If u keep the phone in ur pocket then try carrying it screen side out (ie, not towards ur body)
it looks as though there is some sort of air or moisture between the outer screen and the inner as if i press on a corner i can see the haze move. So looks as though somehow it has come off of something if that makes sense....
have now emailed HTC and will see what they come back with, left a voice mail and emailed mobilephonesdirect and heard nothing from them. Shame really as thought they were a good company. Always the same though good at taking the money never good at supporting, so true for a lot companies these days.
Thanks
to me it really just looks like excessive area pressure over time, displacing the goo in the touchscreen. (at least i think there is goo in them seperating the sensing layers)
not been pressed against anything only in the belt clip it comes with. never had any of this with my previous phones and my kaiser is still ok 2 years after buying it. Seems a bit of a design flaw.
I had this problem with my Kaiser. Must be someting to do with the touch layer. Never fixed it as it was not a problem under normal light and when u see the phone in a normal angle. (Not to diss your problem report hehe)
It can really stand out in certain conditions, I will see what HTC say as I have emailed them the picture. Its and expensive item which something like this should not happen.
when you press the corner of the screen the haze/rainbow effect moves so it is definately something that has come away but underneath a few layers.
When i get a response i will post it here as maybe of use to others.
HTC's official response, this phone like my TYTnII has only been used in the belt clip and yet apparently this is my fault due to much pressure!?! Which of course is utter rubbish.
Quote from HTC.
Thank you for contacting HTC Technical support Centre.
The device needs to be examined under our Engineers to determine whether it'll be treated as IW or OOW case. But from our experience, we can tell that it's Newton ring which is OOW case. You'll be receiving an email from the RC to tell you how much it costs to get repaired. You can choose whether to pay or to reject the quotation and if you reject it you'll only pay for the diagnostic fees and the courier and both takes up to 15 pounds.
In case you needed any further assistance, please do not hesitate to contact is on our Hotline, < 0845 890 0079 >, or visit our Website, < www.htc.com >.
Respects and Regards;
HTC Technical Support Team
After sending my phone back to HTC they have repaired this within the warranty so free of charge, in fact they have sent me a new phone i think as all imei numbers have changed and rom is newer.
There was obviously something wrong with the phone for it to go like it did.
Awe, shoot. I was hoping the Touch Pro 2 to not have this problem. It is called the newton ring and virtually every HTC device gets this problem. It is INDEED a problem, and it even voids your warranty at time.
Newton Ring?
Are you saying that it does VOID your warranty. Mine started doing this and quickly has now covered all the screen but the edge all the way around. I am going to call repair center tomorrow and find out for sure.
I will post their response to my call.
HTC did replace the phone, in fact the one they sent out done the same thing within 4 weeks so i sent this one back as well. They repaired this one also, although they just replaced the screen this time. At present a few months down the line i have not had the newton ring back.
I wont be buying another HTC phone now based on the awful problems I have had with this TP2, i am now on my 3rd. I have had HTC phones for the past 6 years and never had an issue like this.
HTC have become very sloppy lately in quality when releasing phones. Hopefully this will change.
Argh. Mine just hit this 2 days ago. I've owned it since October.
It's almost a perfect rectangle with a 1cm border except for the bottom where it's maybe 2mm from the screen edge.
I'll be bringing it back to a Verizon store and hopefully they'll swap it out.
Ok. I'm starting to see more and more threads popup about their beloved TP2 taking damage, or getting destroyed. There are links starting to fly around and i thought before it got too crazy and disorganized, I would start to try to collect them into a single thread. Perhaps people could even tell their tales of how their device got damaged, their service experience, and most importantly, the cost of repair (if any).
I also plan to add other things such as backup software and links to parts when i find them.
Hopefully, others plights will serve as a list of what NOT to do to our phones. lol
==================================================
Manual
This is a site that contains all the service manuals for HTC devices. No link yet for the Touch Pro 2/Rhodium, but as soon as one is posted, ill add a direct link.
http://www.mikechannon.net/page1.html
==================================================
Parts
HTC Touch Pro2 BA S390 Battery (1500mAh)
Dutch Supplier
Soon as a U.S. supplier is found, i shall post it here as well.
==================================================
Backup
SPB Mobile Backup Full cost $24.99, but their is a trial download. (not sure if this supports device cloning)
Sprite Clone Mobile Clone software. Full seems to cost $300
==================================================
The "Wobble"
A lot of people seem to be complaining about their screen wobbling while tilted. Not sure why anyone is messing with it, but regardless, measurements have popped up. (typical guys, lol) My personal TP2 has ~3mm of freeplay. I personally, consider this acceptable. Others have reported as much as 9mm of freeplay. Its been said that HTC claims a little freeplay is normal. How much freeplay is normal to them, is unclear. From what i have gathered around this forum, is that others seem to consider exchanging it when its 5mm or more of movement. Ill keep everyone posted on this.
==================================================
Water Damage
Posting this due to a seemingly number of claims that the water sticker is far too sensitive, and in a fairly bad location.
Water Indicator Thread
==================================================
More to come later
(ok, i only found two or three posts pertaining to actual broken devices, but ive seen reply's here and their mentioning such things.)
*********************************************************************
Great post, should be stickied for future reference.
Story's so far. (thought i saw somewhere that someone had theirs runover, but cant find it now)
Washing Machine
Rough Landing
Hard Turns
Run over by a Car (this made me die a little inside)
Lyian said:
thought i saw somewhere that someone had theirs runover, but cant find it now
Click to expand...
Click to collapse
it was aegeuss
PumpAction said:
it was aegeuss
Click to expand...
Click to collapse
Ahh.. thank you.. Link added.
(also updated main thread)
*bump?*
Anyone have any more major issues with their TP2?
Lyian said:
*bump?*
Anyone have any more major issues with their TP2?
Click to expand...
Click to collapse
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
remarks said:
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
Click to expand...
Click to collapse
Yea, im including anything that might be considered a hardware issue, that would more than likely cause the TP2 to stop working, or need a particular part replaced.
Never thought i would have to post here. .
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
josh_prayyforplagues said:
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
Click to expand...
Click to collapse
I would be demanding that this persons car insurance cover it, as it was ancillary to the wreck. INAL but it's certainly easy to argue that if he had not hit you, you would not have dropped your phone.
Did anyone hear anything about newton rings or overheat damage on the TP2 like it seems to happen quite often to TouchHD users?
I am a bit afraid of that as HTC seems to deny warranty coverage for that kind of defect and the TP2 uses the same hardware (to large parts).
If you have insurance then you can easily get if fixed right? At least, most insurances also cover repairs due to own faults.
in my experience with Tmo and there insurance..
in the US they use a company called "Assurian"
they insure the LINE that you have with tmobile.. so basically whatever phone you have on that number, is supposedly insured...
they also say no matter WHAT the reason they will cover the cost of the phone...if you drop it, get it wet... crack the screen..whatever...
BUT... this is what i recomend...
before you put a claim in, call tmobile OR assurian, and just cassually ask about how the insurance works...ask what they would cover.. ( chances are they will cover everything)
next they first try to help you fix the phone ( if it were software related issues) then they tell you you have a 100$ deductible and they will replace the phone for you... and pretty much mail you a new phone..
in my circumstance i had a SE p900 i paid $1000 for... when i plugged in the ear peice it broke the internal connector and it never was able to use the handset speaker during calls...
they first "tried" to fix it on the phone by changing settings...obviusly to no avail.. then they said ok, no problem since tmobile doesnt sell p900's we will replace it with the best brand they do sell... unfortunatly none of the phones tmo sold was a valid replacement.. i told them no its unacceptable.... then then argued a little cuz they had to shell out $1000 because when i signed up they told me they would cover any phone for any reason..
anyways... after 100$ deductible and some time on teh phone, they cut me a check for $800....i was very impressed...
you should be fine, i dont think they will try to fix it, i think they will just replace it...also, MAYBE just tell them you lost it, they will replace it with deductible.. this way even though its crunched you will have SOME spare parts... but use caution because if you tell them its lost you cant EVER power it up on your sim chip. it shows on tmobile. then they will try to call you on insurance fraud...
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Ghost image...
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Finally I have sold my TP2. Traded it in for the Samsung GT-i8000 which will arrive next week.
Though I loved the TP2, it's speed and it's hardware keyboard, it bugged me that it is slowly falling apart (well, not literally).
When I first had it, the screen would hold up and wouldn't wobble much. Now it wobbles so much it annoys me. I guess that is normal wear and tear.
Anyway, that wasn't the most annoying part. It is normal for it to wobble I guess. The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
And last but not least, there were newton rings, slam in the middle of the screen. I can notice it when the screen is lit or sleeping. I went to HTC to see if they will fix it for me. Turned out they blame me for putting it my pocket and with prolonged pressure, it will create these rings... Damn! If I knew, I wouldn't of kept it in my pocket without any casing. Never knew my pocket will create these rings. Fixing it costs $1200 HKD. EAT MY SHORTS!
So all 3 added together, I don't want to keep it anymore. I don't want another because of the slider and wobbly screen. I went to Wilson Communications (Hong Kong) and traded it in and when they saw the Newton Rings, they said it is normal for large screens to have them as it's hard for the large piece of top layer membrane to keep rigid long enough. Eventually they all will give in and the rings will appear after prolong usage.
I personally disagree, I think only some will suffer from them as my HD is still ok, no rings whatsoever. Even after it has been in my wife's bag since April.
I also guess I can't wait until WinMo 7 comes out when it will support capacity screen. HTC has some new copyright thingy where you are able to use both a stylus and your fingers (not nails) to operate the system. Some kind of electro-stylus. So accuracy won't be a problem anymore.
Until then, I might have to keep my i8000 for a while. The mrs is not rather happy about me changing phones so often. LOL.
dougstoner said:
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Click to expand...
Click to collapse
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Screen back scratching keyboard
cocoaju said:
The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
Click to expand...
Click to collapse
Does anyone know if all versions of the TP2 are susceptible to the back of the screen scratching the keyboard (sans stickers, of course)? It looks like some versions (Original HTC, Sprint, Verizon and AT&T versions) have a slight ridge/seam around the perimeter of the kepboard that I assume may make the sliding mechanism better, while the T-Mobile USA version does not have this ridge/seam. Does this slight design change affect the susceptibility of the keyboard getting scratched?
khaytsus said:
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Click to expand...
Click to collapse
That crossed my mind, but I was EXTRA careful to never push too hard. I also kept it in the case on my belt, and never even came close to hitting it or anything. With the money I spent, I made sure I didn't.
I had to DOA my 2nd Pro2 for the same issue. I thought it was software related, but it wasn't. My 3rd one is flawless....
brucemeng said:
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Click to expand...
Click to collapse
Im posting in regaurds to that phenom known as "zombie finger". I appearantly have the zombie finger affliction, and curious as to why. Old school resistive screens dont have this issue.
A little background, growing up electronics have been known to act strangely for me. Infrequently, computers which normally work fine for others had a tendency to just fail when i would try to just power them on. Only thing that would fix this 100% of the time was standing up and allowing someone else to sit down and boot up.
In one town, there was a series of street lamps which would turn off when i walked close and turned back on after i passed by. Albeit this didnt always happen, however my friends could never get it to happen.
Appearantly, I am somewhat sensitive to e.m. fields, best description of the sensation would be pressure. I start feeling more pressure around my face, giving me a slight headache and causes me to either cross my eyes abit, or makes me want to just close my eyes.
Watches and such tend to drain quicker than normal, i give them about a month.
Sticky hand syndrome as well, meaning, i can place my hand on light enough objects (paper, plastic cards, small stationary items) lift my hand up and whoa magically levitate the object with me. Flat handed palm down with verticle lift. Touchscreens suffer from this effect due to my finger not wanting to slide across the screen (when its actually registering my touch).
Could these experiences be linked to each other in some fashion? I do know my body chemistry is different than most (A.D.H.D. is fun) , and blood type (AB-, yes im one of the 1% of the population). This issue has been just a minor annoyance to me, however intriguing. Anyone have any insight into this?
Sorry about the long winded nature of this post.
Reading your post I presume your means of transportation looks like this??
http://api.ning.com/files/Y9Yc5qVXV...g6nT0ZT4QkofobRz-GtzXibYTQf/maxresdefault.jpg
lol
HANSB57 said:
Reading your post I presume your means of transportation looks like this??
api.ning.com/files/Y9Yc5qVXVzT2wwbUaGper0-wfwx6363UTkCEJnn9Tz7h81klJBfIjMYq0Sld4w33zSx28g6nT0ZT4QkofobRz-GtzXibYTQf/maxresdefault.jpg
Click to expand...
Click to collapse
I wish lol, no... Sadly i drive a Ford Ranger. =(
I guess some of that does sound a little strange.... =/