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Hi everyone.
I'm having a trouble with my Blue Angel Activesync. After installing and uninstalling Norton Antivirus (I only think this could be the source of the problem), the pocket PC doesn't connect to my PC anymore.
When I put it on the cradle it tries to connect as guest and then quickly disconnect (impossible to establish a relation).
I tried to uninstall and reinstall activesync, with no result. I also tried to use it with another Pc and it worked fine, so I'm convinced that I have a software problem with my PC.
Another interesting thing: if I leave the Blue angle while rebooting the PC Activesync mekes me connect and set the connection properties, but fails to syncronize...then disconnect...
I really don't know what to do.
Thank You in advance.
fabioB
Sim/App unlocked S621 can't sync or even connect via USB, which leads me to believe the port might be fried (it still charges), or the installed unlock bugged it?
Used P4 XPSP3/Vista 32bit + Dual Vista 32bit on multiple USB ports and device is not recognized on Active Sync 4.2/4.5 + WMDC 6.1 after re-installs and re-boots?
ROM ver 1.19.631.3 - HTC S621
Tried bootloader screen and multiple provider base ROM's with always a "Error [260]: Connection" response. Completed file wipes and 5+ hard boots.
Using a "SpeakOut" (7-11) SIM and have loaded other apps on the device via WiFi/IE but need to be able to access FAT32 for business files and would like to 6.1!
Have searched the previous posts extensively.
Please advise and thanks.
GWN - Great White North.
related:
http://social.microsoft.com/Forums/.../thread/73581fb9-7951-465e-8a82-6cb70fcd22e6/
1) Try changing the cable
2) check if the device socket is clean
3) Try with hard reset
Still no sync?
sergiopi said:
1) Try changing the cable
2) check if the device socket is clean
3) Try with hard reset
Click to expand...
Click to collapse
1) 3 x Cable/USB Port operational with Canon Camera and 2GB generic 1.8" player, file transfer and power. S621 is charging on all three but no access.
2) http://s591.photobucket.com/albums/ss351/40two40888/
Documents cleaning of what was dirty port.
3) Tried 3x hard reset and watched USB ports in EVEREST Ultimate which logged the Camera, the 1.8" and the USB mouse, but no init or i/o for the S621?
Still no sync or device access. Any more suggestions?
FYI - I took apart the S621 to clean and after restart it took 1+ hours for the display to return to normal with no discoloration or streaking. Thought I would have to install a new LCD.
Please advise and thanks.
On a hunch try a different Computer preferably XP with active sync to diagnose if it's an OS problem a USB problem?
Could be just that your computer is not recognizing it, to which then could be corrupted driver.
Start by trying different comp.
stylez said:
On a hunch try a different Computer preferably XP with active sync to diagnose if it's an OS problem a USB problem?
Could be just that your computer is not recognizing it, to which then could be corrupted driver.
Start by trying different comp.
Click to expand...
Click to collapse
Sorry for the delay in response. Used XP machine at a local computer store and returned the same result.
1) Used two different USB cables that would not recognize the S621 but would mount the 2GB generic 1.8" player.
2) XP Device manger returned no activity on the port but the battery charge initiated.
Any other suggestions? Half-brick?
Brief Sync
The S621 briefly synced yesterday.
The battery was down to <20% and when it was re-charged to 100% it was recognized by XP, drivers were installed and it synced with Active Sync 4.2.
Was able to read the directory but it then started to unmount and then mount several times and now the device won't sync or mount again after reboots etc.?
Any suggestions?
Still no sync
Still no sync with XP SP3(re-installed) & Vista.
Any new suggestions? Still charging via USB and adapter.
Thnx
Hey there,
I try to synch my PC with my tp2. I own a PC with Vista and I plugged the TP2 on it. Bute the winmo device center can't find the tp2, so I can't put any files on my phone. The phone is charged via USB, so there should be a connection, but I can't find it in the explorer as a mass storage device...
Is it possible I did something wrong or can you help me fix this problem?
Bye,
Christopher
Bueggi said:
Hey there,
I try to synch my PC with my tp2. I own a PC with Vista and I plugged the TP2 on it. Bute the winmo device center can't find the tp2, so I can't put any files on my phone. The phone is charged via USB, so there should be a connection, but I can't find it in the explorer as a mass storage device...
Is it possible I did something wrong or can you help me fix this problem?
Bye,
Christopher
Click to expand...
Click to collapse
In connection settings do you have the option to "Allow USB Connections" enabled? make sure that box is ticked.
connect the device first and then open up the winmo device center. it's the only way it works for me.
Swith this checkbox off in the settings: Advanced connections.
When you connect your phone to your pc, open up the device manager and you should find an unknown device in the list. If oyu right click on it, go to update drivers, and then when the wizard comes up, you need to point it to a specific location...
If you then point it to the folder where the mobile device center is installed then it should find the necessary drivers and suddenly your pc will have found your phone
Certainly, this is how I have to do it with active sync on my pc at work (for some reason since connecting my TP2 - previously it had my TyTNII connected - it doesn't automatically recognise the device in terms of using the right drivers).
i had a similar issue, it was zonealarm. Try it with firewall turned off.
Hi all,
I have the same Active Sync connectivity issues, and they happen quite often, I should say... I did some investigation on my own, and after some digging (and talking to some friends), I managed to discover where the problem lies.
It seems that Windows Vista's Active Sync service get's kinda "numb" sometimes... and to "wake" it up, we have to start and stop the service. Here's my workarround:
Before we start, and since you may need use "start" and "stop" the Active Sync service quite often, I suggest you create a batch file (just create a normal text file and rename it to .bat after saving it) containing the following:
net stop rapimgr
net start rapimgr
With this file you'll be able to restart the service with just 2 clicks (followed by a "Y" and the Enter key).
Here are 5 simple steps:
1. After a failed connection attempt, close Windows Mobile Device Center and disconnect your TP2 from USB;
2. Run the batch file you created previously, and wait a couple of seconds after the DOS window disappears;
3. Reconnect the TP2 to USB and wait a few seconds (considering all the TP2 drivers were already automatically installed, if not, wait for them to install);
4. On your TP2, select the Active Sync option. On your PC, open My Computer and you should see your TP2 appear (if not already there ). At this point the Active Sync connection is already established;
5. Open Windows Mobile Device Center and wait a few seconds for the software to "wake up". The software should Connect to your TP2 successfully.
Et voilá. You're all set to replicate via Active Sync, and to transfer files to and from your device via Windows Explorer.
Repeat the process everytime the connection fails (which in my case, it happens quite often ). If it doesn't work the first time, try again, and if it's still not working... there's not much you can do besides restarting your PC and try all over again (blame Microsoft, not me ).
For the Disk Drive not connecting issue, you might want to to take a look into your Windows Device Manager > Storage > Disk Management and check if you can see your memory card in there.
When connected using the Disk Drive option on your TP2, it behaves like any other USB disk/pen drive, and it can be conflicting with another drive letter that already exists on the system (it's stupid but it happens quite often). To solve this particular issue, just change the drive letter associated with the TP2 memory card (it should have no drive letter associated if conflicting) to an available drive letter (right after your CD/DVD-ROM drives). Click OK ando this issue is solved.
Hope it helped...
P.S.: I also have ZoneAlarm (latest version - original copy) with max security definitions, and I can assure you that it has nothing to do with this issue.
It's terrible - tried every suggestion mentionned, but it just won't help.
When trying to update the driver, I can point to c:\windows\WindowsMobile\Drivers, but it won't find a suitable driver.
(I think the driver in Serial should be used, but it won't let me!)
Tried removing and installing WinMobile many times, removing the 'Unknown device' etc., but it just won't help!
This is a problem on every computer I tried with several cables.
However, the device did connect correctly when I still had WM6 on it. Flashed various ROMs from Miri, but for every ROM it's the same problem...
be sure you have checked the "synchronize all computers with connection" and drop down menu "usb" in active sync in your PDA (located in settings tab / active sync - menu/connections)
the naming can warry cause i don't use english wm
spyrox04 said:
be sure you have checked the "synchronize all computers with connection" and drop down menu "usb" in active sync in your PDA (located in settings tab / active sync - menu/connections)
the naming can warry cause i don't use english wm
Click to expand...
Click to collapse
Thanks, but of cause I already checked this.
Besides, this should not change the useage of the device as remote disc.
Also, I noticed with the ROM from Atom that the device stops charging as soon as the PC sees something is connected to the USB post. (I only get an unknown device message and that's the only device that is 'installed')
Trouble syncing Tilt and Tilt 2 with Windows Mobile Device Center
I have two laptops and two cell phones. I can sync with the Windows XP laptop with no problem, however, I can't sync with the Vista computer at all. I've even tried reformatting the Vista laptop, but can't get it to sync. I've tried uninstalling the driver for the connection through the Device Manager as well as the Windows Mobile Device Center. Then reinstalling Windows Mobile Device Center and the driver. I've checked the cable and USB port. They work for everything else I can throw at them, but can't get them to sync. Windows Mobile Device Center does not show any devices connected (either Tilt or Tilt2). Any advice?
Laptop 1
Windows XP SP3
Activesync version 4.5
Microsoft Outlook 2007
Laptop 2
Windows Vista Home Premium SP1
Windows Mobile Device Center
Outlook 2007
Cell phone 1
AT&T Tilt
Windows Mobile version 6.1
AT&T Tilt 2
Windows Mobile version 6.5
Any update for the connection problems?
Here it still does not work; the device is still not seen as mobile device, but as 'unknown device'.
My Touch Pro 2 used to sync fine with my old PC running XP, but I seem to be having great problems getting it recognised on my new PC running Windows 7.
I've downloaded Windows Mobile Device Centre 64 bit, but when I connect the phone via USB, it isn't recognised at all and fails to install the correct driver - hence I can't sync.
Any suggestions greatfully appreciated!
I had the same problem
It seems to be 64bit windows 7 only.
Device cannot start code 10 right?
I ended up updating the BIOS on my computer and it fixed the problem. The BIOS update for my computer (core i7 870) had a fix for intel chipset and Iphone sync. Maybe it fixed for win7 64bit and titl2? I don't know if it was coincendece or from rebooting my phone with the reset button.
At any case, it is working now without an update to the phone itself.
I had the same problem, upgraded the BIOS...and still have the same problem. It will work, however, if I shut the phone radio off and start the sync from the handset. I think there is some conflict with sync from the exchange server. Standalone, it works just fine.
i have win7 x64 on my laptop. first time i plugged in my tp2 it displayed an error saying the device driver wasn't installed. then i opened action center and checked for solutions, the driver for windows mobile phone installed and the problem was solved...
I've noticed a similar issue when connecting to my laptop (Win7 x64). After connecting the phone, I get the "usb connect" sound but Device Center doesn't always start. However, I can see the phone connected in "My Computer".
Rebooting my laptop always allows Device Center to start the first time. But when I plug my phone in a second time, Device Center doesn't start.
I did notice that if I create the partnership the first time, Device Center seems to start more regularly than if I don't create the partnership...so maybe that's got something to do with it?
Got my first android after using WM for years.
Tried everything to get HTC Sync to work but in vain.
Installed HTC Sync that came with phone on the SD card i.e., version 2.0.28.
Tried different USb ports on laptop running Vista but still no connection.
Can anyone help in getting HTC syn to work please ????
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
Have You changed USB connection on Desire to HTC sync?
Dos it find new hardware on PC? Does it installed correctly drivers?
If all is OK, so You should have in bottom right corner of HTC sync written connected.
tickmaster said:
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
YES
Have You changed USB connection on Desire to HTC sync?
YES
Dos it find new hardware on PC?
YES
Does it installed correctly drivers?
YES
If all is OK, so You should have in bottom right corner of HTC sync written connected. NOThere is HTC Syn in corner, but DISCONNECTED
Click to expand...
Click to collapse
Try installing HTCSync again.
EroThraX said:
Try installing HTCSync again.
Click to expand...
Click to collapse
Already installed three times.
No luck so far. Please help. I try this three times everyday since I got my desire. Don't know what am I doingwrong. Installed/re-installed HTC sync on Vista laptop multiple times. Each time restarted computer. Connects device, USB device detected and installed successfully. HTC Sync option selected on attaching USB to device and computer ....... after trying for 30 seconds, gets msg on the device that "unable to find HTC sync on your PC". Though it is open in front of me.
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
scotch whisky said:
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
Click to expand...
Click to collapse
It easily mounts as a Disk Drive.
Disabled firewall/Antivirus too.
Got USB 2.0 ports. Its Sony Vaio with Vista, less than 2 years old.
Umm..............
Are you loading HTC Sync twice. It sits in the tray. To sync you do it all from the desire. Plug in USB lead, switch from charge only to HTC sync, after 20 to 30 secs it should connect then press sync now.
im having exactly the same trouble, let me know how fixing this goes!
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
dr_s said:
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
Click to expand...
Click to collapse
Hi there,
what version of Windows are you running? Is it 32/64-bit?
Did you try different USB slots on your computer? Cured the connection issues for me.
Hello,
I use this
http://www.htc.com/fr/SupportViewNews.aspx?dl_id=933&news_id=631
She works fine with my Desire with W7
Ensure your phone is setup to recognise HTC Sync:
1- From the Home screen, press MENU, and then tap Settings -> Accounts & sync.
2- On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.
3- If your phone displays a message indicating that it’s unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.
4- When the Phone Connection Wizard is displayed on your computer, click Next.
5- Enter the name you want for your phone, and then click Finish.
Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone.
If you still are unable to connect, please try the following (On a Vista 32-bit computer):
1- On your phone go to Settings -> Applications -> Development and turn USB Debugging ON.
2- Turn OFF your Desire and OPEN HTC Sync on your computer.
3- Connect USB cable to computer AND THEN to your phone.
4- Turn ON your phone again.
5- Now you should see a sync icon aside of the USB icon on your Desire's status bar. Pull the notification bar down and click on the sync icon and follow the steps in the HTC sync manager on your computer.
If still unresolved, try this:
1- Navigate to c:\program files
2- Create this directory structure underneath \HTC\HTC Driver\Driver Files\Vista_x86\
3- Unzip the uploaded zip file to that folder http://www.megaupload.com/?d=VCAV799X
4- Plug Phone into Computer via USB
5- Under Notifications Mount as USB Drive
6- Navigate to Storage Card\HTC Sync Tool_2.0.28\HTCSync_2.0.28 an run
7- Reboot
8- Open HTC sync, plug in your phone and follow the Wizard
First time I install HTC Sync( on my PC with Vista(32bit), it can not connect the Desire. I read the help file again, then I stop anti-virus software and re-install HTC Sync, and then it works fine.
@ Mastoid. Thanks for detailed reply and your help. However, nothing worked yet. Your file at megaupload is "unavailable" and therefore I haven't been able to try the third option.
OK - I was in the same boat and thought I had got one step closer but now back at square one::
Windows 7 32bit - and a 1 week old install so as clean as it gets - on a 1 yr old usb2.0 dell. Brand new desire - likewise.
Initially installed HT Sync from web site - no luck despite all the usual shutting down of firewalls (zonealarm & Windows) / AV (avira) / multiple reboots of PC & Desire.
Uninstalled HT Sync and associated driver.
Installed the version that came on SD card.
Rebooted Desire & PC.
Plugged USB into a different port (in case).
Win reported "android phone usb device - ready to use" but still couldn't find HTC Sync.
Then I disabled Avira AV and eureka - I connected.
Renabled AV and couldn't connect again.
Disabled it and connected again - left the default "My Desire" as device name and seemed to be paired with the PC.
Rather than syncing there and then I decided to check I could replicate the connection so I unplugged the desire without syncing.
WITHOUT CHANGING ANYTHING with the previously successful setup I immediately plugged the desire in again and ... no connection and cannot find HTC Sync.
I have now spent another hour plugging in and unplugging rebooting enabling disabling and I simply can't get a connection again - DAMMIT.
One thing I do notice though is that regardless of the fact I have turned off the annoying "usb debugging" in settings/apps/developer (that box is thouroughly unticked) it continues to run whenever I connect via HTC sync (HDD mode is fine btw).
It was running when I connected successfully though so my first thoughts that this was responsible somehow seem unfounded.
I'm now wrestling with a new OS on my PC and my mobile and am pulling my hair out - any thoughts / suggestions (other than "HTC Sync is ropey, unstable and doesn't play well with other apps) would be a blessing.
Tnx, M1
@ Mark, I am still in that boat with a hole.... sinking. No luck with HTC Sync. Tried all suggestions/advice. Both versions 2.0.28 and newer 2.0.33. Disbaling antivirus, all processes, multiple re-boots, multiple usb ports ....... I have given up.
Currently focused on Drivers and that "usb debugging" mode that just won't turn off.