Develop Bugs

HELP! Cant sim unlock MDA Pro as USB device not recognised! HELP!

Hi Guys n Gals,
Please help me!
Basically just got a HTC Universal locked on T-Mobile UK, which I bought 2nd/3rd hand.
Got it quite cheap and love it! Only problem is I want to unlock it and use on O2. However, whenever I attach USB cable to phone and laptop/PC message comes up saying USB Device not recognised!!! It is really frustrating!!!!
Tried all variations e.g. diferent PCs, cables etc to no avail. My HTC Artemis connectes just phone on any computer!!!
Basically all I want to know is that can I unlock it without being able to activesync to it?
PLEASE PLEASE PLEASE Help as I am running out of options. Have hard reset phone to solve USB issue bt nuttin! Tok it to phone shop to get repaired but they said they could not USB to it either and can't unlock it!

RAF_SHC said:
Hi Guys n Gals,
Please help me!
Basically just got a HTC Universal locked on T-Mobile UK, which I bought 2nd/3rd hand.
Got it quite cheap and love it! Only problem is I want to unlock it and use on O2. However, whenever I attach USB cable to phone and laptop/PC message comes up saying USB Device not recognised!!! It is really frustrating!!!!
Tried all variations e.g. diferent PCs, cables etc to no avail. My HTC Artemis connectes just phone on any computer!!!
Basically all I want to know is that can I unlock it without being able to activesync to it?
PLEASE PLEASE PLEASE Help as I am running out of options. Have hard reset phone to solve USB issue bt nuttin! Tok it to phone shop to get repaired but they said they could not USB to it either and can't unlock it!
Click to expand...
Click to collapse
Two possibilities,
1 You dont have activesync installed on the PC (activesync drivers are required to communicate with device or you use Vista which requires driver downgrade (instructions in the Wiki))
2 Your USB port is damaged and requires resoldering to attach the correct pins (simply job to do, cheap repair, instructions are on the forum/Wiki)
Cheers,
Beasty

Thanks beast0898 for your suggestions. I use Win XP.
I suggest it is the USB port that needs repair as tried many PCs all with activesync latest version installed still same response.
Ill try the soldering now. Hope there is some pics and stuff to help me out!

RAF_SHC said:
Thanks beast0898 for your suggestions. I use Win XP.
I suggest it is the USB port that needs repair as tried many PCs all with activesync latest version installed still same response.
Ill try the soldering now. Hope there is some pics and stuff to help me out!
Click to expand...
Click to collapse
The job is a very simple one to do yourself, the connector can easily become loose if your are not gentle when inserting cables. When you open the Uni up, you will see how easy it is sir. There are companies in the UK that will do it for you for around £40 with a new connector, if you're not happy doing it yourself.
Cheers,
Beasty

HTC Excalibur not recognized by XP

so, when I connect my excalibur to my PC it shows up under USB Devices as an unknown device, I will show pictures once the phone is done resetting, now I was just going to RMA it but I only spent $100 on the phone itself.
First the lady over the phone tried to convince me not to RMA it and just said "oh well just put things on the [SD] card if you cannot connect to your computer."
Then after arguing for 30 min they want me to pay to ship it back, pay to ship the new one here only after I had already spent money to expedite the shipping when I originally ordered the unit (not to mention I had to wait another week as it was because they were "out of stock" B$), and I only get the subtotal back, so a Month later I will have spent about $180 on this phone, F*** that.
Few extra things: In bootloader mode I can get the unit to be recognized so that I can put on a new ROM, so I did that and I still cannot connect the unit to my PC. Also i tried this on a different PC as well. I can't remember if I left anything out......oh yeah and I did change the connection under USB to PC (even after Rom format). If there is anything else you might be able to think of or come up with this would be appreciate.
Specs:
Windows XP SP3
ActiveSync 4.5
S620(that won't connect)
Also:I am going to trying Vista and 7 x86 to see if either will work but if there are any suggestions please do so to help.
Sorry if I keep saying "Unit" instead of "Excalibur" or "Dash" it's a habit that I picked up from working at Geek Squad :S

since you know your usb cable is good, uninstall and reinstall activesync, it happens to me sometimes when i get the three audible dings instead of the two when i connect my device.

welll.....
I did that too, I uninstalled active sync, reinstalled it. No go, then tried it on the other computer with a fresh install of active sync with nothing paired to it or anything and that's how I got it up to re-flash to ROM(only in bootloader)....
Update: Will not be recognized by XP, Vista, or 7......soooooo it's gotta be the phone

overxtone said:
I did that too, I uninstalled active sync, reinstalled it. No go, then tried it on the other computer with a fresh install of active sync with nothing paired to it or anything and that's how I got it up to re-flash to ROM(only in bootloader)....
Update: Will not be recognized by XP, Vista, or 7......soooooo it's gotta be the phone
Click to expand...
Click to collapse
Why not try using WM5torage set to SD Card 'mode'? If that won't work, then it is a sign that maybe the USB component on the phone is damaged

Windows Mobile Device Center 6.1 and Windows 7 RTM worked fine for me.

The point
of the topic is to give help on solving this issue, not rubbing in my face that yours works , read the first post all the way

overxtone said:
of the topic is to give help on solving this issue, not rubbing in my face that yours works , read the first post all the way
Click to expand...
Click to collapse
suggestion?? have you tried to connect via bluetooth? and is your cable a sda cable of just a standard 5pin usb/mini-b cable. I had previously purchased a usb/mini-b cable for a blackberry and it worked with my dash for about a week then it stopped working, i couldn't sync on any computers all i got was you described; an unknown device. I went to tmobile and got a SDA/MDA data cable (the end it actually shaped like the phone plugin not the mini-b shape) and since then i have had no issues with it. its worth checking out at least.

seee
he actually game me some advice , thank you sir. I will try because the one they sent me was a mini-B USB adaptor that said it was compatible, I am going to see if I can get my hand on a actual HTC cable, any suggestions on where to get a legit one?

overxtone said:
he actually game me some advice , thank you sir. I will try because the one they sent me was a mini-B USB adaptor that said it was compatible, I am going to see if I can get my hand on a actual HTC cable, any suggestions on where to get a legit one?
Click to expand...
Click to collapse
just head into a tmobile store they can not resell returned parts in cell phones so any data cables that come with a phone can not be resold, this means that they are legitamitly extras and they should be able to give you one free of cost. if not they are about $20 new

Active Sync will just not Connect

I cant get my darn s621 too sync via active sync 4.5 for XP ibm home tablet labtop X-Series, i just upgraded from 4.2 which wasnt working either, anyone think they know whats going on wrong? thanks.

what ROM do you have? If you have the 3vo, while its connected, press start and click on active sync.

no im on 6.1
kavana i wanna go to the new 6.5 Evo, my usb cable isnt my origonal maybe something too do with it ?

HTCS621Smartphone said:
no im on 6.1
kavana i wanna go to the new 6.5 Evo, my usb cable isnt my origonal maybe something too do with it ?
Click to expand...
Click to collapse
Have you tried in another computer?

Nope just my ibm x-series tablet labtop, is there anything beside active sync, also i cant get into the phone thru my computer either, anyone else not useing the origonal s621 usb cable ?

HTCS621Smartphone said:
Nope just my ibm x-series tablet labtop, is there anything beside active sync, also i cant get into the phone thru my computer either, anyone else not useing the origonal s621 usb cable ?
Click to expand...
Click to collapse
Just one more shot, go to active sync/windows mobile device center and see if you have "enable usb connections" box checked? that's in archive>connection settings

Its possible its a faulty wire. My mom and I had regular USB, and they were horrible. We got docs for them and they sync alot better.

Herox said:
Its possible its a faulty wire. My mom and I had regular USB, and they were horrible. We got docs for them and they sync alot better.
Click to expand...
Click to collapse
But docing stations smoke your battery like charging your phone over night ViA Usb will ruin your batts charge hold when you use it, is ur docing station plug in via usb ? on another close note this is for everyone dont ever charge over usb ive done with a few batts and kills them in a month but back on topic im going to see if i can get er to sync, i think its cause i dont have the origonal htc usb cable will report tho soon.
-
HTC S621 (Made In Taiwan)
Overclocked stable at 288 Mhz
(Do not try this above 264Mhz) on a made in China s621.
-
Anyone else with the taiwan verson?)

HTCS621Smartphone said:
But docing stations smoke your battery like charging your phone over night ViA Usb will ruin your batts charge hold when you use it, is ur docing station plug in via usb ? on another close note this is for everyone dont ever charge over usb ive done with a few batts and kills them in a month but back on topic im going to see if i can get er to sync, i think its cause i dont have the origonal htc usb cable will report tho soon.
-
HTC S621 (Made In Taiwan)
Overclocked stable at 288 Mhz
(Do not try this above 264Mhz) on a made in China s621.
-
Anyone else with the taiwan verson?)
Click to expand...
Click to collapse
Bruv, I have your same phone (made in taiwan) HTC s621 and I don't use the original USB cable, I use a motorola cable...I even used sometimes a digital camera phone usb cable (since some of them are standard) and sync everytime with no issue at all. Try what I posted before, if not reinstall activesync in your PC.

usb connector only charges the battery, but any other function works

hello everybody
well as the title says, my touch pro 2 from t-mobile doesn't work properly.
without a reason the usb connector stop working, only works for charge the battery, activesync, storage, internet sharing and others thing uses the usb cable doesn't work, I don't know if this is a know problem or is a malfunction of my device
PS: I am using the official WM6.5 from HTC.
thanks.

froman said:
hello everybody
well as the title says, my touch pro 2 from t-mobile doesn't work properly.
without a reason the usb connector stop working, only works for charge the battery, activesync, storage, internet sharing and others thing uses the usb cable doesn't work, I don't know if this is a know problem or is a malfunction of my device
PS: I am using the official WM6.5 from HTC.
thanks.
Click to expand...
Click to collapse
Try a different usb cable, different usb port, reboot pc and try a different pc. if none if these fix it it is the TP2 but to check if hardware or software you may need to do a hardreset.

wpbear said:
Try a different usb cable, different usb port, reboot pc and try a different pc. if none if these fix it it is the TP2 but to check if hardware or software you may need to do a hardreset.
Click to expand...
Click to collapse
sorry I forgot that, I already try 3 different usb cable, 3 different pcs (windows, linux, mac) and already hardreset the tp2
ok, I gonna kill myself with the usb cable

froman said:
sorry I forgot that, I already try 3 different usb cable, 3 different pcs (windows, linux, mac) and already hardreset the tp2
ok, I gonna kill myself with the usb cable
Click to expand...
Click to collapse
Try Settings>connections>usb-to-pc check and see if advanced usb or something like that... not next to my phone right now to see exactly what it says and make sure its checked had a problem similar to this and this did the trick for me

macaraballojr said:
Try Settings>connections>usb-to-pc check and see if advanced usb or something like that... not next to my phone right now to see exactly what it says and make sure its checked had a problem similar to this and this did the trick for me
Click to expand...
Click to collapse
nothing

froman said:
nothing
Click to expand...
Click to collapse
sorry... I have 1 Last Idea.... Make sure activesync is set to use a usb connection...

macaraballojr said:
sorry... I have 1 Last Idea.... Make sure activesync is set to use a usb connection...
Click to expand...
Click to collapse
so many thanks for you interest in found a solution, but I already try that too,
I don't use windows, I use osx or linux, when I connected the phone to any so, always ask "active sync, disk or share internet", but now, nothing happen, only change the battery charge light.
this is very weird for me, I really care my phone, is my baby , is my business tool my partner, without it I can not work, I mean, I realy care it, never a fall, never a strike, I don't understand what happen
PS: anybody sell a TP2?

froman said:
so many thanks for you interest in found a solution, but I already try that too,
I don't use windows, I use osx or linux, when I connected the phone to any so, always ask "active sync, disk or share internet", but now, nothing happen, only change the battery charge light.
this is very weird for me, I really care my phone, is my baby , is my business tool my partner, without it I can not work, I mean, I realy care it, never a fall, never a strike, I don't understand what happen
PS: anybody sell a TP2?
Click to expand...
Click to collapse
Sorry I couldnt help you out bro... I know wha you mean about these devices... i go thru withdrawl if i leave my phone at home just to run to the store... lol...
I have a tmo tp2 im using right now i looking to get rid of it only because im on att and cant use 3g with the tmo phone.
dont have n e pix yet but its in really good condition. i have it in the silicon case bought from tmo and selling it with a 2gb micro sd. my father had a warrenty exchange right b4 he gave it to me. shoot me a pm if ur interested

This same exact thing happened to me on my Touch Pro 1. It just stopped working. I even called to get RMA info, but never got around to sending it back.
Then suddenly one day, it started working again. I have no idea why. One thing that I did notice though was that the contacts seemed to not work so well... like, if I pushed the cable to one side or another, I could get it to make contact... but eventually it started working just fine without any issues.
It's still one of the world's most compelling mysteries. It will unfortunately never be solved, since I have switched to a TP2.

Same exact issue as mine. I had to return mine. The new one worked perfectly. The reason I think mine went out was a 3rd party charger. Did you happen to use a 3rd party charger to charge your phone?

[Q] No Matter What, not detected by Computer

Hi
Apologies from experts if it feels like its a duplicate thread but
I have got my HTC Touch Pro (AT&T tilt 2) 3 days ago and I buyed it from here
cgi.ebay.co.uk/NEW-HTC-Touch-Pro2-Tilt-2-T7373-3MP-GPS-WIFI-SMARTPHONE_W0QQitemZ170623785892QQcategoryZ9355QQcmdZViewItemQQ_trksidZp5197.m7QQ_trkparmsZalgo%3DLVI%26itu%3DUCI%26otn%3D4%26po%3DLVI%26ps%3D63%26clkid%3D8458431053988178105
After I connects the phone to computer the orange lights up and it starts charging. At computer end nothing happens at all, even my computer dont detect it as a unrecognized device.
I have read like every similar thread and tried everything, different computers, different OS, different software, different cables and toggling between the options in my phone for advance/speed syn etc.... but NO MATTER WHAT IT IS JUST CHARGING THE PHONE.
I have Windows 7 and the my tilt 2 have WM 6.1
The only thing I doubt is USB cable because the cable I received from the seller is 5 Pin Mini USB cable where as original HTC Mini USB cable is of 11 pin. Could that be the residing issue? I tried other cables but they all were 5 pin.
Please help, I have 14 days to return out of which I have already wasted 4 days with no outcome except numb butts.....

Forgot to add I have tried Soft/Hard Resets too.......

Any standard MiniUSB plug should be fine. I haven't use the HTC plug in ages. I've been using whichever MiniUSB plug I have handy around my computer to sync and charge it. I don't even know where my original HTC one is. I don't think it was eleven pins, though (not on the mini-end anyway).

I made some research already on that and found it varies from case to case. There have been numerous cases where Standard 5 Pin mini USB cable didnt worked.
Even I checked Ebay and found there are 11pin Mini USB cable specifically designed for HTC models.
cgi.ebay.co.uk/USB-Data-Charging-Cable-HTC-11-Pin-Mini-USB-/200430374486?pt=UK_Mobile_Home_Phones_Bluetooth_Acc_ET&hash=item2eaa94ce56
cgi.ebay.co.uk/USB-Data-Charging-Cable-HTC-Droid-Eris-Tilt-2-/290393821238?pt=PDA_Accessories&hash=item439cd21036
Is there Any other software that I can install for Syn and ROM update other than WMDC, ActSync and HTC Sync?
Can we Update ROM and install Windows 6.5 via blue tooth?
I havnt tried but I guess bluetooth will work atleast for WMDC.

craftsvision said:
I made some research already on that and found it varies from case to case. There have been numerous cases where Standard 5 Pin mini USB cable didnt worked.
Even I checked Ebay and found there are 11pin Mini USB cable specifically designed for HTC models.
cgi.ebay.co.uk/USB-Data-Charging-Cable-HTC-11-Pin-Mini-USB-/200430374486?pt=UK_Mobile_Home_Phones_Bluetooth_Acc_ET&hash=item2eaa94ce56
cgi.ebay.co.uk/USB-Data-Charging-Cable-HTC-Droid-Eris-Tilt-2-/290393821238?pt=PDA_Accessories&hash=item439cd21036
Is there Any other software that I can install for Syn and ROM update other than WMDC, ActSync and HTC Sync?
Can we Update ROM and install Windows 6.5 via blue tooth?
I havnt tried but I guess bluetooth will work atleast for WMDC.
Click to expand...
Click to collapse
As far as I know, the 11-pin cables are for the multi-support dongles. Syncing and transferring only need the regular 5-pin cables.
There is alternative software for syncing, but not for ROM updates. You need the driver software that is installed with WMDC to be able to communicate with the device. I have used BirdieSync with Thunderbird before with much success. You still need to have WMDC installed in order to use that, however.
You can't update ROMs via bluetooth. None of the radios are enabled in the bootloader sequence, so it isn't possible. You can sync and file transfer with it, but that is all.
You can update ROMs via SD card. Simple rename the *.nbh file to RHODIMG.nbh and place it in the root of your SD card (not in any folder). Hold down the volume down key while you press the soft reset button with your stylus. This will bring you into bootloader mode and will prompt you to flash the ROM image.
If the 5-pin MiniUSB cable isn't working for you, then I would think that you have either a defective charge port or bad cable. Both of those problems are pretty likely.

Thanks and what about windows update?
Can I upgrade current Windows Mobile 6.1 to Windows Mobile 6.5 via same or some other method?

craftsvision said:
Thanks and what about windows update?
Can I upgrade current Windows Mobile 6.1 to Windows Mobile 6.5 via same or some other method?
Click to expand...
Click to collapse
If you have the official update from HTC or your carrier, then simply right click on the file, and select Extract. Do the same method as above with the extracted *.nbh file. You could also learn to flash custom ROMs.

cajunflavoredbob said:
If you have the official update from HTC or your carrier, then simply right click on the file, and select Extract. Do the same method as above with the extracted *.nbh file. You could also learn to flash custom ROMs.
Click to expand...
Click to collapse
Its was AT&T Tilt 2 originally but the seller unlocked it so from every side its just Touch Pro 2 now.
Now which update should I use for? still use AT&T Tilt 2 update? Will update of AT&T will lock the phone again?
Strange thing is that AT&T Tilt 2 always came with Windows 6.5 and in black body but mine is Silver with Windows 6.1.

craftsvision said:
Its was AT&T Tilt 2 originally but the seller unlocked it so from every side its just Touch Pro 2 now.
Now which update should I use for? still use AT&T Tilt 2 update? Will update of AT&T will lock the phone again?
Strange thing is that AT&T Tilt 2 always came with Windows 6.5 and in black body but mine is Silver with Windows 6.1.
Click to expand...
Click to collapse
All the Rhodiums originally came shipped with WM6.1. They were all updated after the release to WM6.5 since the update happened a few months after the device's release date. None of them were ever updated to WM6.5.3. This is where customs ROMs help fill the gap. Also, the Tilt 2 has a silver back cover. The European one has the black cover.
Unless the device is security unlocked, you are only going to be able to flash the AT&T ROMs. Flashing a new ROM will NOT relock the SIM card. The latest AT&T ROM uses Sense 2.5, but has been reported to be very slow after using it for some time.

cajunflavoredbob said:
All the Rhodiums originally came shipped with WM6.1. They were all updated after the release to WM6.5 since the update happened a few months after the device's release date. None of them were ever updated to WM6.5.3. This is where customs ROMs help fill the gap. Also, the Tilt 2 has a silver back cover. The European one has the black cover.
Unless the device is security unlocked, you are only going to be able to flash the AT&T ROMs. Flashing a new ROM will NOT relock the SIM card. The latest AT&T ROM uses Sense 2.5, but has been reported to be very slow after using it for some time.
Click to expand...
Click to collapse
But here the keypads (sliding querty keyboard) is also silver. The back silver battery cover says HTC Touch Pro 2. On Front top right it says AT&T logo and HTC logo on top left. Mobile restart startup screen also says HTC Touch Pro 2, no name of AT&T.

craftsvision said:
But here the keypads (sliding querty keyboard) is also silver. The back silver battery cover says HTC Touch Pro 2. On Front top right it says AT&T logo and HTC logo on top left. Mobile restart startup screen also says HTC Touch Pro 2, no name of AT&T.
Click to expand...
Click to collapse
That's pretty typical. If you still need proof that you have a Tilt2, then simply look underneath the battery. Right above the gray portion with the barcodes, you will see a line of text. In there will be the model number in the form of RHODxxx, where xxx is a three digit number. Mine is the T-Mobile version (RHOD210). This model number will tell you the service your device was locked to if any.

cajunflavoredbob said:
That's pretty typical. If you still need proof that you have a Tilt2, then simply look underneath the battery. Right above the gray portion with the barcodes, you will see a line of text. In there will be the model number in the form of RHODxxx, where xxx is a three digit number. Mine is the T-Mobile version (RHOD210). This model number will tell you the service your device was locked to if any.
Click to expand...
Click to collapse
Thanks alot buddy, you are really helpful. Im actually new to all this.
Mine is (RHOD100)
So Im going to update the ROM via SD card, I hope it wont completely hangup my mobile.
Any other special instructions? I hope if something goes wrong then its reversible?
BTW I have download the update from here.
http://www.htc.com/us/support/tilt-2-att/downloads/
and after extract it have two *.nbh files RUU_signed.nbh (299MB) and SPL_signed.nbh 23MB
Now which one?

craftsvision said:
Thanks alot buddy, you are really helpful. Im actually new to all this.
Mine is (RHOD100)
So Im going to update the ROM via SD card, I hope it wont completely hangup my mobile.
Any other special instructions? I hope if something goes wrong then its reversible?
BTW I have download the update from here.
http://www.htc.com/us/support/tilt-2-att/downloads/
and after extract it have two *.nbh files RUU_signed.nbh (299MB) and SPL_signed.nbh 23MB
Now which one?
Click to expand...
Click to collapse
Well, this actually presents a bit of a dilemma. That isn't the right model number for the Tilt2.
The one you need to flash would be the RUU_signed.nbh. Don't do that just yet, though.
Does the keyboard on your device look more like PICTURE #1, more like PICTURE #2, or more like PICTURE #3?

cajunflavoredbob said:
Well, this actually presents a bit of a dilemma. That isn't the right model number for the Tilt2.
The one you need to flash would be the RUU_signed.nbh. Don't do that just yet, though.
Does the keyboard on your device look more like PICTURE #1 or more like PICTURE #2?
Click to expand...
Click to collapse
The keyboard is like picture number 2 and the screen and logo's at top are like picture number 1 that is HTC logo on top left and AT&T logo at top right.

OMG...!! I just checked the serial number of my mobile by *#06# and the number I got is different from the one printed on the back side after removing the battery.
Seems like the mobile I buyed is un-branded of any company. I think they are mixing and matching different mobiles parts with eachother....
The screen is of AT&T, keyboard is of Touch pro 2 and may be main board/bios of some other company......

craftsvision said:
OMG...!! I just checked the serial number of my mobile by *#06# and the number I got is different from the one printed on the back side after removing the battery.
Seems like the mobile I buyed is un-branded of any company. I think they are mixing and matching different mobiles parts with eachother....
The screen is of AT&T, keyboard is of Touch pro 2 and may be main board/bios of some other company......
Click to expand...
Click to collapse
That's what I was afraid of. They probably did a repair job and swapped the parts. The model number for the Tilt2 is RHOD300. You should try to get your money back if you can.

If you want to keep the device, it is going to act like a RHOD100, which is the International unlocked version.

cajunflavoredbob said:
If you want to keep the device, it is going to act like a RHOD100, which is the International unlocked version.
Click to expand...
Click to collapse
Yes right and sorry actually they match, earlier I matched IMEI with serial number.
Its a unlocked version and I should forget about Tilt 2 now.
So now how am I going to upgrade to Windows 6.5? Where is it available for download?

craftsvision said:
Yes right and sorry actually they match, earlier I matched IMEI with serial number.
Its a unlocked version and I should forget about Tilt 2 now.
So now how am I going to upgrade to Windows 6.5? Where is it available for download?
Click to expand...
Click to collapse
It's on HTC's website. Just do the same thing as earlier. Now you're looking for the International version. Or just an unlocked European version.
EDIT: This should be the one you need.

cajunflavoredbob said:
It's on HTC's website. Just do the same thing as earlier. Now you're looking for the International version. Or just an unlocked European version.
EDIT: This should be the one you need.
Click to expand...
Click to collapse
I did and lol
After entering the serial number which is HT9CSLL00315 it is only allowing to download Dutch Version...
http://www.htc.com/europe/SupportViewNews.aspx?dl_id=629&news_id=219