Related
No longer coming soon...
http://www.vodafonebusinessshop.co.uk/Details-Phone-HTC-Touch-Pro-2-3090.html
However the web site pricing doesn't work when viewed using Google Chrome as the browser.
Now firing up the spreadsheet to working out the best deal. My t-mobile contract runs out next month
Brought my Tytn from Vodapone and found them helpful when I had hardware problems.
billuk said:
No longer coming soon...
http://www.vodafonebusinessshop.co.uk/Details-Phone-HTC-Touch-Pro-2-3090.html
However the web site pricing doesn't work when viewed using Google Chrome as the browser.
Now firing up the spreadsheet to working out the best deal. My t-mobile contract runs out next month
Brought my Tytn from Vodapone and found them helpful when I had hardware problems.
Click to expand...
Click to collapse
Anyone without a "business" got one? Anyone had any problems with not owning a business?
Many thanks,
Dave
I got one last week without a business, and they didn't seem bothered at all.
I got mine for £30+vat a month over 18 months and when I've just looked at the website it showed 3 months free. I rang up and complained that I wasn't offered this option, and he politely pointed out that it was for 24 month contracts only. Then he said if I wanted to change to it I could and he dropped the rental to £25 pm
So I have extended the contract AND saved money, are you listening Tmobile?
Thanks stunno, I think I'm going to upgrade... (it's been so long since I got my Kaiser, I've getting nervious )
@lloydsparkes, please don't thread hijack, I've deleted your posts, use one of the many T-Mob threads.
Dave
yeh i got mine from vodafone a week ago and im not a business owner...
they didnt seem too bothered about it either. Got a 25ppm contract for 24 months! figured the phone looks great and hopefully should work well (which it is for now) i didn't mind keeping it for 2 years!
Just a quick update - I was just in the Vodafone branch in Durham who told me that they had an email this morning telling them that the stores weren't going to stock it so it's online/telesales only.
double posting...sorry
DaveShaw said:
Thanks stunno, I think I'm going to upgrade... (it's been so long since I got my Kaiser, I've getting nervious )
@lloydsparkes, please don't thread hijack, I've deleted your posts, use one of the many T-Mob threads.
Dave
Click to expand...
Click to collapse
Go for it Dave, you know you want to!
And when you get it, as your first job can you find a way of getting rid of the branding, please?
I've signed up on Vodafone for £34 + VAT per month, 18 months, and get 900 mins + unlimited TXT + 500mb data.
What are you guy's getting for £25 per month? If I'm getting a raw deal I may ask them to change it for me, or I have until Monday to decide to send it back within the 'peace of mind' return period.
I'm getting 500 minutes, unlimited landline and internet (but the AUP will be 50MB) and 250 texts
ustahir_1 said:
I'm selling my touch pro 2, unbranded & unlocked for £500 or best offer if any1 interested
Click to expand...
Click to collapse
My condolences mate, hope you find something soonest.
I too am between contracts, the job market sucks in the UK at the moment, but there is always work about as long as one can be humble.
Good luck again.
Cheers,
Beasty
for 25 a month i get 600 mins unlimited texts and unlimited internet i.e 500mb...but i did pay 196 for the phone....now i jus checked the website and they are selling the same contract for 170...i feel a bit cheated! im gna call them tomorrow and ask for a small refund atleast! every little helps!
Elfangor
Apparently you have 7 days 'make your mind up time' on the phone ( although I thought the Distance Selling Regs was 14 days, but could be wrong) so if you are within that you have a good bargaining position
elfangor said:
for 25 a month i get 600 mins unlimited texts and unlimited internet i.e 500mb...but i did pay 196 for the phone....now i jus checked the website and they are selling the same contract for 170...i feel a bit cheated! im gna call them tomorrow and ask for a small refund atleast! every little helps!
Elfangor
Click to expand...
Click to collapse
"Every little helps" you didn't buy it from Tesco's surely ?
well being a student in huge debt that is slowly rising means that whatever little i can save elsewhere will help to pay for more beers!
just got off the phone with Vodafone! they are going to credit my account! luv it when they actually listen to you....
Good News! I'm beginning to like Vodafone
Does anyone know if the Vodafone TP2's are SIM unlocked?
Dave
mines sim unlocked.. tried with a three sim and orange...both passed a call test
My one is unlocked too - was using it with T-mobile before my number was ported.
I'm also pleased with Vodafone so far, and there coverage seems better than T-mobile so far where I live in Aberdeen.
Well, Tmo customer care says they are available... though NO store with in 50 miles of me has one. First store I checked had no idea what I was talking about. They said: "Touch Pro, you mean the My Touch?" NO "Oh, I am sorry that phone isn't available yet."
Call Customer care back, while sitting in parking lot. They call every local store in my area for me. When they finish I am told they don't know why no stores in my area have one. Their system is showing phones in stores and available!
Any body else in other parts of US having issues?
I live in PA.
As far as I know and acording to other threads with the same subject
in USA will be on sale starting today, so availability issues are normal on 1st days always.
Have a look here:
http://forum.xda-developers.com/showthread.php?t=547031
Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.
cameraddict said:
Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.
Click to expand...
Click to collapse
Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.
I got mine from the Tmobile store..
2 local stores had them in stock. But cost me $349!!! I am still not sure if I like it better than the MyTouch I got last week.
This thing is big, it is not much thicker or longer than the Mytouch but is heavier..
i would rather have it be heavy then have it fall backwards everytime the screen is slid open.
i'm guessing it has some sort of weight in the bottom of the keyboard area to prevent this.
ace10134 said:
Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.
Click to expand...
Click to collapse
That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.
cameraddict said:
That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.
Click to expand...
Click to collapse
Ok, lol. That's weird. But it was THEIR messup, and you get to benefit, nice!
I'm probably gonna pay the sucker-price in-store, since I don't wanna go through that Walmart crap, or wirefly. I really can't wait. Just 1 more day. I'm a lil pissed that they couldn't get them in-stock today though. What a terrible launch. Shows that T-Mobile doesn't care about WinMo one bit. I didn't even see a poster on the store, or the online store.
10 years! Wow!!! In that case you should of got the phone for free. Lol
Hey Ace.... I think this is what they did:
They told me at 10am (eastern time) that I had to wait until 10 am Pacific time to purchase. I looked at tmo's website at about 1am, they had it listed at $279. But I could not put it in my cart...
Now, since the phone wasn't really available any where today, and they changed the price half way through the day... I think what they did was gage customer reaction to the phone. When they found out it was hotter then expected they raised the price before any real supply of the phone was actually available. They released just enough today so that we, the consumer, would not have too much to stand on to accuse them of bait and switch type pricing.
Heavy: Yeah, 10 years!!! They should give me a darn phone for free!!!
Besides these little things, Tmo has always been good to me, that is why I am still a customer. I signed up with them when there were still PCS One!
So for those of us that just picked up the S6 (Edge or not) T-Mobile is doing a promotion this weekend. They are offering the 64gb version for the same price as the 32gb. I just picked up the 64gb Edge yesterday and figured I would call in and see what they could do for me. Turns out they gave me an $80 bill credit. So if you just picked up your phone give them a call and see if they could help you out! It's a great deal.
Any deal on the 128gb version?
I didn't see anything for the 128gb unfortunately - here's what I saw.
http://www.androidcentral.com/t-mob...storage-galaxy-s6-no-additional-cost-and-more
TMo said a big fat no to me. They said I needed to go to the store, return my phone and get a new one.
Sent from my SM-G925T using Tapatalk
darkjedi said:
TMo said a big fat no to me. They said I needed to go to the store, return my phone and get a new one.
Sent from my SM-G925T using Tapatalk
Click to expand...
Click to collapse
Weird - the lady I spoke to put me on hold to talk to her manager then came back and told me I would have a bill credit of $80 within 24 hours. I just checked and it's there.
Sucks were you guys older than the 14 day period?
Callback #2 got me the credit, and a $20 "inconvenience" credit. Nice!
Sent from my SM-G925T using Tapatalk
Wtf I chatted with T-Mobile on an online chat and they said I had to do a return exchange. Can somebody guide me here?
EDIT: I have a 32 GB variant.
DroidOnRoids said:
Wtf I chatted with T-Mobile on an online chat and they said I had to do a return exchange. Can somebody guide me here?
EDIT: I have a 32 GB variant.
Click to expand...
Click to collapse
Probably not much they can do for you. There's no discount on the 32gb versions.
If you get to the customer loyalty department or retail support, they could help you out though.
Did any of y'all goto their website? 128gb for 64gb price.
128 for 64 GB price and 64 for 32 GB price. Anyone got their tracking numbers just yet?
I bought mine a month ago, when I found out they lowered the price for the weekend I called T-Mobile, talked to customer service, I got transferred to customer loyalty department and they said there is noting they can do about it, one of them told me to trade my 128 gb edge for credit and buy another one at the discounted price.. lol... some logic there.
So I went to their facebook page and complained last night.
I got a reply this morning from their T-Force team to msg them on facebook with more details.
After 5 mins I got the reply I needed.
""You're most welcome, Michael. I'm glad you got the S6 Edge. It's a great device. The $100 plus tax credit has been applied, and you'll see that credit impacting your current balance due by dialing #225# and send on your device any time. *JB""
So I checked my balance and sure enough, it was 108 dollars lower.
Then about 30 minutes later I get the text msg
Don't take this the wrong way - but what did you complain about? When you bought the phone a month ago you were content with the price. You were not in your buyers remorse period like some of us were when we talked to the customer service dept. Complaining on a public venue about T-Mobile not giving you money for something you bought over a month ago is kind of ridiculous.
my complain was I had another 128gb I bought from costco, i tried to unlock it and I was told they cant because even though I bought from a tmobile kiosk in costco, it was not a tmobile phone, so I sold it and lost money in the process, bought another one then a few days later they offer it for 100 less? I dont think so.
As far as the 100 dollars, really? you would if you could, so please, don't give me that, and tmobile didnt think it was ridiculous, thats why they gave me the credit.
Its like buying a 75k bmw form the dealer and a month later they drop the price 10k for a weekend, you wont care? give me a break...
Anyways, even if you are out of your buyers remorse period, make some noise and your money back, unless you are mr money bags ^^ and you dont care
Synyster06Gates said:
Don't take this the wrong way - but what did you complain about? When you bought the phone a month ago you were content with the price. You were not in your buyers remorse period like some of us were when we talked to the customer service dept. Complaining on a public venue about T-Mobile not giving you money for something you bought over a month ago is kind of ridiculous.
Click to expand...
Click to collapse
Personally, I don't find it ridiculous at all. Everyone wants to try and save some money here and there. Most retailers today have price protection policies for when an item you purchased goes on sale at a later time. My mom always told me that the key to financial management was always trying to find a deal so that the extra money you save could stay in the bank to earn interest. Then again, she also said, "If you don't have anything nice to say"....
shoresteve626 said:
Personally, I don't find it ridiculous at all. Everyone wants to try and save some money here and there. Most retailers today have price protection policies for when an item you purchased goes on sale at a later time. My mom always told me that the key to financial management was always trying to find a deal so that the extra money you save could stay in the bank to earn interest. Then again, she also said, "If you don't have anything nice to say"....
Click to expand...
Click to collapse
Yeah, a few days maybe. Very few companies will do this a month after purchase. Why bother having a sale if they all honored sale prices to anyone who asks over a month after the original purchase? Asking about it is fine - and I understand that completely. Posting complaints about the company for everyone to see on social media because you were told no but feel entitled to the price difference is something else all together.
Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.
O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.
Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.
I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.
This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.
I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too
Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland
its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...
Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.
I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.
so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..
See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.
apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
Click to expand...
Click to collapse
link cut short and not working
yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.
magyosha said:
link cut short and not working
Click to expand...
Click to collapse
Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
Click to expand...
Click to collapse
makes me glad I am going to EE as all I got from O2 was a headache.
Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
Click to expand...
Click to collapse
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
Click to expand...
Click to collapse
both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.
I ordered my v30 on the 5th.
I received it about a week later via ups truck from the east coast ( eight hundred dollar item blindly dropped on my front door step )... grumble...
Just received a text message a minute ago alerting me that they ( t-mobile billing ) snagged $75 from my poor piggy bank...
Boo Hoo Hoo ! ! !
Please explain? What are you talking about, without the drama?
They lied to you about something?
They charged you for something they shouldn't have?
They charged you for something you didn't expect?
They overcharged you, should have been a lesser charge?
ChazzMatt said:
Please explain?
Click to expand...
Click to collapse
.
For the benefit of the group, I am starting a dialog asking which provider "sucks less" . . .
.
On my last phone with Project Fi, I had nothing but a GREAT provider experience. . . . Really. . . . . So, I messed up big time wandering away from Fi... The phone matters equally to the service provider ?
So you are complaining about the monthly service charge? That's what I'm trying to clarify, because you gave no information.
I thought maybe they were charging for shipping the phone or something.
I dunno... I ordered mine on 10/6. They released on 10/10. Had mine 10/11 for $800+sales tax.
No fees, no shipping, no SIM swap.
Guess it's who you talked to or didnt talk to.
Yeah, you're going to have to explain why they actually "suck". So far I don't see what the complaint is about. Unless you ask for faster shipping, a week is the listed normal ship time. As for the shipper leaving the item on the door, that might be on the shipper as I know my correspondence from UPS said this item needed to be signed for upon delivery. And you don't specify what the $75 was for. Your bill for the T-mobile service? I don't get it. I'm pretty certain all carriers charge you to use their service. (I know for a fact that my T-mobile bill is massively cheaper than Fi since I run about 10GB or more of data per month.)
My experience with T-Mobile has been great!
mine came with a 20$ upgrade fee or something fee which i didn't appreciate...but doing the payment system my first payment was $80 for the phone. they shipped the phone 1 day air which requires a signature though.
My experience has been awesome with tmo! I just switched in August from lifetime with AT&T. Night and day better in customer service. I ordered my tmo V30 on Oct 5th and the rep gave me free overnight and I got it on the 6th! He waived all activation fees and even included a free sim. You must of just gotten in touch with a bad rep.
I ordered my V30 from T-Mobiles website last Friday. I arranged for it to be delivered to a UPS store since I knew I wasn't going to be home to receive it. It arrived there today and I am going to pick it up after work. Everything seemed pretty straight forward for me. Can't wait to have it in my hands
Dunno what you're on about mate. I was one of the many disappointed that they failed so hard on stocking stores on the 13th. Tried over the weekend but when the 16th rolled around I decided to hit up support. I explained that I was disappointed, that if they had it in stores like their advertisements said they would, I would already have it in hand. I asked them to ship it to me overnight. I wasn't rude, but I didn't say "please" either. I said "at this point I don't think it's too much to ask to have it overnighted to me". They made it happen. No support/upgrade fee, no shipping fee, no nothing. It was at my door 2 days later (didn't ship out the day I put in the request).
And good luck getting a better experience with any of the other carriers.
steve841 said:
I dunno... I ordered mine on 10/6. They released on 10/10. Had mine 10/11 for $800+sales tax.
No fees, no shipping, no SIM swap.
Guess it's who you talked to or didnt talk to.
Click to expand...
Click to collapse
The money they charged you was for the tax ya dingus. Stop whining on here and call customer service and ask. They'll tell you it's that taxes for the phone.
Their customer service is the absolute best in the business.
T-Mobile will charge $20 upgrade fee if you are not trading in a device.
For me it was $80 plus taxes up front. So about $150. I traded in my 6s.
I'm using a loophole in my JUMP 1 in order to fiancee more than one phone with only one line. Then I keep one and trade one in.
Next year, I'll likely trade my V30.
If not, I'll pay the the upgrade fee if I decide to keep both of my devices.
Sent from my LG-H932 using Tapatalk.
I've been a T-Mobile customer for almost 20 years and have had excellent customer service when I needed it in the past.
I pre-ordered my LG V30 on the 5th of Oct and received it next day on the 6th.
I'm on the Jump One plan and upgraded from my V20...ended paying $130 total, $80 down and $50 in State Tax.
Started with LG G4, V10 to V20 and now V30.
Best one yet! :good:
jonzey231 said:
The money they charged you was for the tax ya dingus. Stop whining on here and call customer service and ask. They'll tell you it's that taxes for the phone.
Their customer service is the absolute best in the business.
Click to expand...
Click to collapse
I think you're quoting the wrong person ....
So I wont trash ya.
steve841 said:
I think you're quoting the wrong person ....
So I wont trash ya.
Click to expand...
Click to collapse
Yeahhhhh....haha thanks ??
Sorry about that lol.
Out of all the carriers I have used across 3 countries, T-Mobile is the only one I can say really goes above and beyond the norm. They do send you a text for any payments, which is something I like. I am enrolled in auto-pay, so it is nice to get that text and payment confirmation when it happens. When you pay the full price for a phone, they willingly unlock it without question, once you request it. Most other carriers charge you a fee. Whether I walk into a T-Mobile store in Kentucky, Virginia, Florida, New York, or any other state. I have always been treated like a valued customer.
The closest thing to T-Mobile is I have also used is Telus in Canada. They are just the best of the average and do nothing to make me feel like I want to do business with them. Then again, compared to the alternatives in Canada and the UK. You feel like you really have very little choice. In the US, it isn't much different. My girlfriend is currently on AT&T and the issues I end up yelling at them for will ensure I never give them my business, ever! The treatment I witnessed a friend receive in a Verizon store northern Kentucky was so bad, I am shocked her boyfriend didn't go to the store and punch some manors and respect into the face of that sales person.
Anyway... What is your issue(s) with them? Do you not have some sort of unlimited plan? If you do have overages, they will take those when they are calculated, if you are subscribed to auto-pay separately from your monthly service fees transaction. You really don't give any reason for you not being happy with them.
There is two basic ways to run 'service'. . There is proactive and then there is reactive. . Proactive earns them good feelings. . Reactive earns them money. I did all this purchasing over the phone because I found their website less than optimal. . I did want to order immediately ( because last year did not go so well being late to the ordering ) and I did not want to take a work day off to purchase a phone.
.
I didn't want the 'everything' plan but that is what i got. . I did not want to be charged for a month's service when I got thirteen day's worth but that is what i got. . I did not want to have the 'very expensive item' dropped blind on the door step because . . . I know the kid down the block is 'not' such a fantastic example of a human being. . ( maybe he got dropped on his head when he was a baby - so it's not really his fault . . . ) . I did not want or ask for the purchase of JUMP plan but that is what I got.
.
Every thing / step they did was to increase their ( automatic ) intake of money ! . How about the novel approach of asking me...
.
So i called them up and got it all straightened out . . But I 'had to call' !
Dude..
I"ve read your opening post and your follow up and I still don't know what the hell you're crying about. You make a bold title and then proceed to confuse people. You're mad because they chose UPS?
Bootup said:
Dude..
I"ve read your opening post and your follow up and I still don't know what the hell you're crying about. You make a bold title and then proceed to confuse people. You're mad because they chose UPS?
Click to expand...
Click to collapse
Groan . . .
Post #18 lines it up . . . . Ya, the delivery scarred the crap out of me and got me upset, but more so, they charge, and then you find out about the charges and then you have to go about fixing it. . I made that post before I called for service . . . Fortunately the phone service rep was nice !