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Hello everyone,
phone was fine, then took it out of my pocket to find the screen is black. I was low on battery, so charged it for a bit, but no difference. When I press power, it becomes a brighter black, but thats it. Phone works when someone calls, obviously can't pick it up though, and I see the notification flashes. What can I do?
The phone is unlocked, but S is on. I don't have insurance, but previously Sprint helped out with the 35 dollar flat rate fee. Will they do that again if unlocked?
What are my options? Thanks everyone.
First off, reboot the phone. Either use adb reboot or just pull the battery and put it back in. If that doesn't work, boot into the bootloader. (hold power+vol-down while the phone is off.) If both cases don't give you anything on the screen, chances are your backlight is just dead. Even those tiny LED's burn out, but they're supposed to last quite a while.
edit: by "unlocked" do you mean you unlocked the bootloader? If so, then the warranty got voided when you did the unlock.
dohyste July,
I pulled the battery multiple times, didn't work. Tried booting into bootloader, didn't work either. When I press the power button, it gets a bit brighter, but don't see anyting. yes, I unlocked the bootloader. The warranty would be void, but how can they even check if the screen is not showing anything? Also, they said my warranty was up at the year mark, so would they fix it or replace with the 35 dollars
xfullmetal17 said:
First off, reboot the phone. Either use adb reboot or just pull the battery and put it back in. If that doesn't work, boot into the bootloader. (hold power+vol-down while the phone is off.) If both cases don't give you anything on the screen, chances are your backlight is just dead. Even those tiny LED's burn out, but they're supposed to last quite a while.
edit: by "unlocked" do you mean you unlocked the bootloader? If so, then the warranty got voided when you did the unlock.
Click to expand...
Click to collapse
Check to make sure the "getting brighter" isn't just light leaking from the haptic buttons at the bottom (home/menu/back/search). Otherwise, I dunno, sorry.
do you guys think if I changed the upper half of the phone or just the screen, the problem would be solved, or possibly a software issue?
thx
xJasonx said:
do you guys think if I changed the upper half of the phone or just the screen, the problem would be solved, or possibly a software issue?
thx
Click to expand...
Click to collapse
Perhaps it's something simple as getting a new battery?
How old is the current battery?
the battery is the original. It's a two year contract and I'm up in January, so about a year and a half old battery. The phone was a replacement I got last week due to bad speakers on the first one, but the battery is from the original phone.
I also tested to see if the touch screen works by calling myself. I was able to pick up, so it's the screen only as it seems.
MIKESTONY said:
Perhaps it's something simple as getting a new battery?
How old is the current battery?
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Click to collapse
Hey guys, I cracked the screen on my HOX so I replaced the screen with a unit from directfix.com
After double checking all of the flex cables I tried to power the phone on and I am getting nothing from the screen and the vibration motor is constantly buzzing.
The only signs of life is the red LED, the three capacative buttons will light up, and the aforementioned constant vibrating. If i hold the power button to attempt to turn it off the buttons blink several times then it seems to stay on after that.
Has anyone heard of a problem like this before? Its killing me not having my HOX! I had to put my sim card in my old iphone 3gs and I have to say that this sucks really bad.
Are you sure you've connected everything correctly? It sounds like there's something being shorted! I'd recommend you to dissassembly again, an assembly again BUT THIS TIME VERY CAREFUL. Best is if you use a video tutorial if you think you're not experienced enough.
nitrous² said:
Are you sure you've connected everything correctly? It sounds like there's something being shorted! I'd recommend you to dissassembly again, an assembly again BUT THIS TIME VERY CAREFUL. Best is if you use a video tutorial if you think you're not experienced enough.
Click to expand...
Click to collapse
Thank you for the advice. I disassembled the phone and carefully put it back together. I took care to make sure the flex cables for the LCD, vibrator/button strip, antenna, volume buttons and digitizer were all carefully connected.
Now the vibrate function seems to work fine as it just gives me a short pulse when I turn the phone on as it usually does. The screen however, still refuses to turn on. I made extra sure that its flex cable was put in the right way and that it was secured with the jaw bone connector.
This video here www youtube com/watch?v=OIeO0DueMcg&feature=youtu.be at about 6:00 shows that you can test the LCD midway through the assembly process.
I tried exactly that and the LCD would still not turn on. I am just hesitant to return it because I know that the chances of the screen being a complete dud are very slim.
Now when the phone is turned on the three capacitive buttons remain on which I know didn't used to happen.
Swilli89 said:
Thank you for the advice. I disassembled the phone and carefully put it back together. I took care to make sure the flex cables for the LCD, vibrator/button strip, antenna, volume buttons and digitizer were all carefully connected.
Now the vibrate function seems to work fine as it just gives me a short pulse when I turn the phone on as it usually does. The screen however, still refuses to turn on. I made extra sure that its flex cable was put in the right way and that it was secured with the jaw bone connector.
This video here www youtube com/watch?v=OIeO0DueMcg&feature=youtu.be at about 6:00 shows that you can test the LCD midway through the assembly process.
I tried exactly that and the LCD would still not turn on. I am just hesitant to return it because I know that the chances of the screen being a complete dud are very slim.
Now when the phone is turned on the three capactive buttons remain on which I know didn't used to happen.
Click to expand...
Click to collapse
Update: So I was thinking the phone was booting up all the way, but I just saw that my computer won't recognize the phone beyond making a connection sound; I just can't see it in windows. As i said the capacitive lights stay on, but if I fold the power button they blink 15 times exactly and the phone seems to power off. Should I assume the SoC is dead or gamble with a replacement LCD?
Swilli89 said:
Update: So I was thinking the phone was booting up all the way, but I just saw that my computer won't recognize the phone beyond making a connection sound; I just can't see it in windows. As i said the capacitive lights stay on, but if I fold the power button they blink 15 times exactly and the phone seems to power off. Should I assume the SoC is dead or gamble with a replacement LCD?
Click to expand...
Click to collapse
Hi, I'm in the exact same situation you have described above! Did you ever manage to work it out, what was the solution? Any info or help at all would be great, thanks!!
I did replace my lcd+digitizer as well as yous. And I had same problem. But it does work now.
1.open up your phone . Take all parts off, separated.
2. Take battery off.
3.Now connect power button.
4. Connect battery.
5.Switch it on (hold pwbt for 2sec), mobo+battery+power button itself.
6.Now wait 20 sec.
7.Now connect LCD ribbon(bottom one),make sure it's right in, push it in far as you can.
8.Now put it righ on bezel and connect digitizer ribbon.
9.Press pwbt and see does it work. If does put rest of stuff together and be happy.
I can make phototutorial on request.
I did it few times. The battery was touching the LCD ribbon and it comes of very little but screen comes off and I have to start all over again.
So make sure that ribbon it's not getting any pressure from battery.
Let me know does that help.
Sent from my repaired HTC One X
Hi mates. I have a weird problem. Just last night I am restoring a Nandroid Backup of VANIR ROM for geehrc, which DONT have a problem with my phone. When suddenly after booting and showing the lockscreen, the phone becomes unresponsive and after a few seconds, turns off. After that, It wont boot, even fastboot or recovery wont show up. Even tried the hard reset combo, but to no avail. Download mode works, but I have not tried to flash KDZ yet. Also when I plug in the charger, LG logo shows up then a blank grayish screen, then a battery icon with charging animation, plus a label that says 0% charging. I leave it for about 4 hours, thinking that the phone might just depleted the battery. But still it wont turn on. When I turn it on while plugged in, the LED blinks in red color. The blinking is continuous. What seems to be the problem? Is it hardware or software issue? Please help me guys! :crying:
Any help mates?
Im really loosing my hope reviving my device. Tried different methods from the web. I just flashed KDZ, but the phone keeps flashing the LG logo when plugged in. When I unplug the charger, and power on the phone, nothing happens! Damn. Can anyone give an insight on what might cause the problem? Thanks in advance!
Sorry to hear about your troubles! Honestly, I have no idea what could have caused this, but if I had the same issue, and nothing worked as you described, I would probably crack the phone open, disconnect the battery and just let it sit for a day or so. Then reconnect it, and try powering up again (might need to charge it first). Who knows whether it helps or not, but it definitely wouldn't hurt, and you don't seem to have a lot of options right now...
It's interesting that the download mode still works. The common wisdom says that you should be good after flashing stock KDZ, but your experience shows otherwise...
i've experienced it before. It happen due to your battery is out of charge. What i do is, i open the case, pullout battery and install back.
After that i charge the phone. And voila...charge is on..and my hp on too. :good:
kt-Froggy said:
Sorry to hear about your troubles! Honestly, I have no idea what could have caused this, but if I had the same issue, and nothing worked as you described, I would probably crack the phone open, disconnect the battery and just let it sit for a day or so. Then reconnect it, and try powering up again (might need to charge it first). Who knows whether it helps or not, but it definitely wouldn't hurt, and you don't seem to have a lot of options right now...
It's interesting that the download mode still works. The common wisdom says that you should be good after flashing stock KDZ, but your experience shows otherwise...
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Click to collapse
Thanks for your feedback! It's really weird. I have flashed 3 KDZ's already. From Original F180K to E975. Nothing. Other option I have aside cracking it open is returning it to the seller fro check up. But that's the last resort. I suspect something got "unglued" while I am using it. Since the device got really hot before it happened.
mark_vyz said:
i've experienced it before. It happen due to your battery is out of charge. What i do is, i open the case, pullout battery and install back.
After that i charge the phone. And voila...charge is on..and my hp on too. :good:
Click to expand...
Click to collapse
Will definitely try this. Thanks for the advice. How long should I remove the battery?
I just removed for a second and put it back. Most probably due to battery not fit. So i just retighten it.
Sent from my LG-E975 using xda app-developers app
MitoTakatori said:
Will definitely try this.
Click to expand...
Click to collapse
Should you go ahead with it, and in case you've never opened an OG before, just a little advice... It's not difficult, but you need to watch for a couple of things:
1. Make sure you remove the SIM tray BEFORE removing the back cover.
2. Start opening it from the bottom (after removing two screws), and work your way along the sides to the top. When putting it back together, go in reverse (top to bottom).
3. Be careful around the SIM slot and the buttons when prying the cover open -- it's easy to break a thin "bridge" on the side of the cover. Just don't push on those areas.
4. When putting the cover back on, it might be a bit tricky to hold power and volume buttons in position. The easy trick is to use a piece of scotch tape on the outside, so they don't fall in.
Good luck!
kt-Froggy said:
Should you go ahead with it, and in case you've never opened an OG before, just a little advice... It's not difficult, but you need to watch for a couple of things:
1. Make sure you remove the SIM tray BEFORE removing the back cover.
2. Start opening it from the bottom (after removing two screws), and work your way along the sides to the top. When putting it back together, go in reverse (top to bottom).
3. Be careful around the SIM slot and the buttons when prying the cover open -- it's easy to break a thin "bridge" on the side of the cover. Just don't push on those areas.
4. When putting the cover back on, it might be a bit tricky to hold power and volume buttons in position. The easy trick is to use a piece of scotch tape on the outside, so they don't fall in.
Good luck!
Click to expand...
Click to collapse
Thanks a lot for the tip! Actually I already opened it, only problem left is the battery. How can I remove it?
MitoTakatori said:
Thanks a lot for the tip! Actually I already opened it, only problem left is the battery. How can I remove it?
Click to expand...
Click to collapse
I wouldn't suggest actually removing the battery, unless you absolutely have to. It's mounted by a double-sided adhesive tape, so taking it out is a bit tricky. My idea was just to disconnect it. You need to undo two screws that secure the power connector, right below the camera flash. The screws are under the plastic tape, just peel it off. When you remove those screws, carefully pull the connector up. That's it. Check the contacts for any signs of damage or corrosion, and clean up as needed. When reconnecting it, push firmly to make sure it sits properly.
kt-Froggy said:
I wouldn't suggest actually removing the battery, unless you absolutely have to. It's mounted by a double-sided adhesive tape, so taking it out is a bit tricky. My idea was just to disconnect it. You need to undo two screws that secure the power connector, right below the camera flash. The screws are under the plastic tape, just peel it off. When you remove those screws, carefully pull the connector up. That's it. Check the contacts for any signs of damage or corrosion, and clean up as needed. When reconnecting it, push firmly to make sure it sits properly.
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Click to collapse
Nice tip again! Thanks! Now I don't have remove the battery. Only problem left is finding the small philips screw driver. Haha. Hoping that this solve the problem. If not, bye LGOG.
Thanks for all the helm mates! My LGOG is back in action!! Thanks again! :laugh: :good:
MitoTakatori said:
Thanks for all the helm mates! My LGOG is back in action!! Thanks again! :laugh: :good:
Click to expand...
Click to collapse
Great to hear! Congrats!
kt-Froggy said:
Great to hear! Congrats!
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Click to collapse
Now I am running Mokee's latest build. And will flash again VANIR. Thanks again guys. Thought I have to buy a new phone.
hi, same problem... but i must search at home if i can find a tool to open the screw... i only have - and + in this size and didnt work i miss my phone ((
ok. worked for me fine! Thanks!
now 80% battery instead of 0% very cool
and now i know how it looks into the phone very good working LG...
No more charge stuck on 0% sulation
when I plug in the charger, LG logo shows up then a blank grayish screen, then a battery icon with charging animation, plus a label that says 0% charging. I leave it for about 4 hours, thinking that the phone might just depleted the battery. But still it wont turn on.
SOLUTIONS:
1st take battery out of cell.
Leave in direct sun light for 1 hrs.
Clean battery pin with soft brush.
Charge battry manualy by Desktop charger about 2 to 3 hrs.
Put battery back in phone and start charging.
It will done Insha ALLAH.
ok so... the store broke my lcd while they were trying to remove the digitizer... and now i am looking at ebay on which lcd+touch assemlby to buy and i have a question. are the sony, acer and sharp lcd versions compatible with all one x mobos? i did some research and found that the sony version is the best (so they say)
and313 said:
ok so... the store broke my lcd while they were trying to remove the digitizer... and now i am looking at ebay on which lcd+touch assemlby to buy and i have a question. are the sony, acer and sharp lcd versions compatible with all one x mobos? i did some research and found that the sony version is the best (so they say)
Click to expand...
Click to collapse
Hi,
The Sony and Sharp are not compatible with each other( I've tried to replace one with the other), I've never come across the Acer LCD in Australia so I'm not sure. If you don't know how to tell the Sharp and Sony apart, the Sharp has Green backing on the flex cable, while the Sony is sort of orange with a few yellowish stripeson the back of the LCD flex cable. Sorry I couldn't find any of my photos which show the difference. I would recommend buying the LCD/digitizer combo and a separate midframe to mount it on, as it comes with new 3M adhesive, but you may also have to add a few TINY drops of instant adhesive, I say tiny as too much will press out under the digitizer and will show up, but I have found that without it the digitizer will lift from the frame eventually due to the tight fit of the frame in the rear shell of the HOX.
Hope you go ok!
---------- Post added at 06:45 PM ---------- Previous post was at 06:41 PM ----------
Sorry, just a bit of additional info, have also come across posts saying the colours of the LCD look washed out with the wrong LCD.
okhughes said:
Hi,
The Sony and Sharp are not compatible with each other( I've tried to replace one with the other), I've never come across the Acer LCD in Australia so I'm not sure. If you don't know how to tell the Sharp and Sony apart, the Sharp has Green backing on the flex cable, while the Sony is sort of orange with a few yellowish stripeson the back of the LCD flex cable. Sorry I couldn't find any of my photos which show the difference. I would recommend buying the LCD/digitizer combo and a separate midframe to mount it on, as it comes with new 3M adhesive, but you may also have to add a few TINY drops of instant adhesive, I say tiny as too much will press out under the digitizer and will show up, but I have found that without it the digitizer will lift from the frame eventually due to the tight fit of the frame in the rear shell of the HOX.
Hope you go ok!
---------- Post added at 06:45 PM ---------- Previous post was at 06:41 PM ----------
Sorry, just a bit of additional info, have also come across posts saying the colours of the LCD look washed out with the wrong LCD.
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Click to collapse
ok tnx for the info... and i was thinking i can just order whatever. i checked the panel_type in the last_kmsg and i found that i have the replacement screen for which nobody knows who makes it. but it is a warm panel so it probably is sony... but i have to rip it apart to be certain
Sent from my One X using Tapatalk
and313 said:
ok tnx for the info... and i was thinking i can just order whatever. i checked the panel_type in the last_kmsg and i found that i have the replacement screen for which nobody knows who makes it. but it is a warm panel so it probably is sony... but i have to rip it apart to be certain
Sent from my One X using Tapatalk
Click to expand...
Click to collapse
That's the only downside - having to pull phone apart to check which one you have. Also another tip, phone need to be on to change LCD's, boot phone up with it apart, then wake up with power button on old screen, then sleep with power button, change screens then wake up again. There are plenty of vids on youtube to help, if new screen doesn't activate, check flex cable is in square and all the way - have had this problem before also.
okhughes said:
That's the only downside - having to pull phone apart to check which one you have. Also another tip, phone need to be on to change LCD's, boot phone up with it apart, then wake up with power button on old screen, then sleep with power button, change screens then wake up again. There are plenty of vids on youtube to help, if new screen doesn't activate, check flex cable is in square and all the way - have had this problem before also.
Click to expand...
Click to collapse
tnx... you answered all i was wondering about really appreciated
edit: ok so i riped it apart again and its a sony. for anyone who is wondering what might happen if the wrong screen is attached to the mobo watch this
https://www.youtube.com/watch?v=DHdtgu4rbxI
and the store said: why you dont just buy the "original" for 40€.... god i hate such people
Sent from my One X using Tapatalk
okhughes said:
That's the only downside - having to pull phone apart to check which one you have. Also another tip, phone need to be on to change LCD's, boot phone up with it apart, then wake up with power button on old screen, then sleep with power button, change screens then wake up again. There are plenty of vids on youtube to help, if new screen doesn't activate, check flex cable is in square and all the way - have had this problem before also.
Click to expand...
Click to collapse
I replaced my screen, but I powered down when removing the screen, and putting the replacement in. Now neither will light up. How do you solve this?
There are no guarantees with this, but try pulling the battery out for a minute or two. then with the original screen in, boot up and let it get to the lock screen wait for the screen to sleep then press power button to wake up then again to sleep. when the screen is sleeping try changing over the screens and then press power button to wake again. this is assuming that the screen displays on startup, but even if it doesn't try this process anyway. if it doesn't work, try doing with the new screen back to the old screen after pulling the battery. I have only ever come across this once, but it wasn't from powering down during a screen change, but pulling the battery seemed to fix it.
okhughes said:
There are no guarantees with this, but try pulling the battery out for a minute or two. then with the original screen in, boot up and let it get to the lock screen wait for the screen to sleep then press power button to wake up then again to sleep. when the screen is sleeping try changing over the screens and then press power button to wake again. this is assuming that the screen displays on startup, but even if it doesn't try this process anyway. if it doesn't work, try doing with the new screen back to the old screen after pulling the battery. I have only ever come across this once, but it wasn't from powering down during a screen change, but pulling the battery seemed to fix it.
Click to expand...
Click to collapse
I tried that, didn't work. I think I know the problem now. after searching on multiple forums, I think it's the 220 coil. A lot of people have had a similar issue, and they say they've solved it by replacing the coil. What I want to know is, how I managed to short the coil in the span of a few minutes, despite having used the same screen as the cracked one.
It is possible to do, although they can go for no reason, I recommend taking it somewhere to get coil replaced, it is a very fiddly job and you need to have a steady hand and the right tools (hot air gun) although my father managed to do one with a standard soldering iron, although it wasn't the best job. you risk damaging other components also if they blow off the mainboard (if you can find them), worst case scenario is the display ic has gone - that one will have to be done by a professional.
what a sh!t phone
we tried to repare it 2 years ago.
but failed.
so i just the pieces to gether wanted to see if i can fix it.
still not lcd just touchscreen (and now im not sure if i even have touchscreen lol maybe i broke that to now not sure
anyway sucks i have a brand new lcd touchscreen with frame we bought back then. and its even the right screen a green flex cable like the original one and still noting so i guess i broke the 220 chip thing how dont know. but not sure if i can replace it sucks it was a good phone
is there any help a easy fix? or do i really need to soldern that chip i cant sell the phone since there is personal data on it contacts and pictures (i guess dont remembrer)
It may still be replaceable, if it's been sitting for 2 headed is the phone taking a charge? It needs to be on to change the screen. If it is charging and booting up, and the screen still won't work when being changed try doing a hard reset by holding the power and volume down button until it restarts - have had advice by someone who repairs phones for a living that this should reset what the phone is looking at for hardware and you should be able to do screen replacement. Failing that chances are it's going to be dead. Not much point in selling it these days as they aren't worth much these days. If the phone won't start the battery may be dead flat. The phone needs some voltage to run its charging firmware, you can try to get it charging by leaving on charge for 10 min or more, even if no charge light, then hold power/vol up/vol down at the same time to recalibrate the charge circuit, it may start to charge after this.
Let me know how it goes, I wouldn't spend too much time on it, unless it's now a project..
okhughes said:
It may still be replaceable, if it's been sitting for 2 headed is the phone taking a charge? It needs to be on to change the screen. If it is charging and booting up, and the screen still won't work when being changed try doing a hard reset by holding the power and volume down button until it restarts - have had advice by someone who repairs phones for a living that this should reset what the phone is looking at for hardware and you should be able to do screen replacement. Failing that chances are it's going to be dead. Not much point in selling it these days as they aren't worth much these days. If the phone won't start the battery may be dead flat. The phone needs some voltage to run its charging firmware, you can try to get it charging by leaving on charge for 10 min or more, even if no charge light, then hold power/vol up/vol down at the same time to recalibrate the charge circuit, it may start to charge after this.
Let me know how it goes, I wouldn't spend too much time on it, unless it's now a project..
Click to expand...
Click to collapse
ow volum down? okay will try that. but i think i killed it lol cause the charging light wont come on anymore lol
it was just a idea that poped up in my head, that maybe i can save it so i friend can use it but i think i will just trow it away lol or something will give it a shot and see. will report back
nvm it's dead it wont even boot lol. i think i burned sometime lol that little cable that onder the battery thats conects the botem part with the other fliped out 2 time and 3time it smeled burned lol nvm
Sounds like it may have shorted, a replacement is fairly cheap , just depends on how serious you are about spending money on it.
I forgot to mention that when calibrating charge circuit with power/vol up/vol down all held down at the same time, they need to be held down for at least 2 minutes.
okhughes said:
Sounds like it may have shorted, a replacement is fairly cheap , just depends on how serious you are about spending money on it.
I forgot to mention that when calibrating charge circuit with power/vol up/vol down all held down at the same time, they need to be held down for at least 2 minutes.
Click to expand...
Click to collapse
nvm i think i fried the cpu or something lol it wont turn on anymore.
i trew it in the bin
Probably the best result, it's probably cheaper to to buy a second hand one and also cause less aggravation when you can't work out why it won't work. You could always sell the replacement screen.
okhughes said:
Probably the best result, it's probably cheaper to to buy a second hand one and also cause less aggravation when you can't work out why it won't work. You could always sell the replacement screen.
Click to expand...
Click to collapse
dont think i will sell it i mean who would buy it? lol but guess i could try for like 20euro or 10 lol.
and have 2 batteries for 10 or 5 euro lol
have 3 backcovers also 2 white and 1 black.
we bought every thing to repaire it but yeah.
could maybe sell some **** but pff dont knopw. (its my oncles old phone will ask him (maybe sell every thing exept de motherboard)
That's what I'd do, try and sell it for parts minus the mainboard. If that doesn't work, put it away somewhere and if you come across a dead one cheap, swap the mainboards out (providing it has the same screen - that's a given). Good luck with whatever you decide to do. :good:
I'm completely bamboozled, and no technical expert when it comes to in-depth diagnosis - so bear with me here.
On Saturday evening, I dropped my Premium onto my sofa, not realising the TV remote was there - and it sounded like the 2 connected with some force. Since then it wont turn on, it wont charge, and it isn't recognised by my PC when I connect it. I took it to a local repair shop, who held onto it during today, who returned it hours later confirming that their tech had checked all the internal connections/screen etc, and they couldn't determine what was wrong with it.
I should note at this point that I'm aware that third-party repairs void warranties - however O2 informed me that as it was accidental damage and not a manufaturing fault, my warranty was void anyway. I also didn't take out insurance, as at the time finances were tight, and I'd had insurance on my 2 previous handsets (Z, and Z Ultra) and not claimed. Typical.
So i'm at a complete loss - I don't know what to do, and what makes this worse is that I haven't even had it 6 months, so I'm paying for a device I can't use. And I'm locked into a 24 month contract - double ouch.
XDA - if anyone can help me in any way whatsoever, I'd be so grateful.
liquidborn said:
I'm completely bamboozled, and no technical expert when it comes to in-depth diagnosis - so bear with me here.
On Saturday evening, I dropped my Premium onto my sofa, not realising the TV remote was there - and it sounded like the 2 connected with some force. Since then it wont turn on, it wont charge, and it isn't recognised by my PC when I connect it. I took it to a local repair shop, who held onto it during today, who returned it hours later confirming that their tech had checked all the internal connections/screen etc, and they couldn't determine what was wrong with it.
I should note at this point that I'm aware that third-party repairs void warranties - however O2 informed me that as it was accidental damage and not a manufaturing fault, my warranty was void anyway. I also didn't take out insurance, as at the time finances were tight, and I'd had insurance on my 2 previous handsets (Z, and Z Ultra) and not claimed. Typical.
So i'm at a complete loss - I don't know what to do, and what makes this worse is that I haven't even had it 6 months, so I'm paying for a device I can't use. And I'm locked into a 24 month contract - double ouch.
XDA - if anyone can help me in any way whatsoever, I'd be so grateful.
Click to expand...
Click to collapse
You can try to report it stolen
KbaB.BroS said:
You can try to report it stolen
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Click to collapse
Not sure how that would help
Sure, if I had insurance, I could do that - but then I'd have claimed for accidental damage
liquidborn said:
Not sure how that would help
Sure, if I had insurance, I could do that - but then I'd have claimed for accidental damage
Click to expand...
Click to collapse
You only had it for 6 months, they can't force you to pay the rest if you don't have it
KbaB.BroS said:
You only had it for 6 months, they can't force you to pay the rest if you don't have it
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Click to collapse
Ah, now if I hadn't signed a contract..!
liquidborn said:
Ah, now if I hadn't signed a contract..!
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Click to collapse
But if you lose it, isn't it necessary for them to freeze the contract so you don't pay for someone else using your number and device?
KbaB.BroS said:
But if you lose it, isn't it necessary for them to freeze the contract so you don't pay for someone else using your number and device?
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I wish it worked like that..
I guess repair info on the Z5P is limited at the moment?
liquidborn said:
I wish it worked like that..
I guess repair info on the Z5P is limited at the moment?
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Click to collapse
Damn straight, got nothing here
Tried holding power and volume down for awhile to see if you can soft reset it? Also, I believe there is a hard reset button in the sim card bay as a last resort. Shouldn't be rendered useless after a light drop.
Try open up the flap where the sim card is in. There's a button in there. Try holding it down for 10 to 30 seconds.
Sent from my Nexus 5X using Tapatalk
Thanks all - tried all those suggestions before I had it looked at unfortunately. I've even tried the 2-minute hold-down of the button under the flap, to no avail
liquidborn said:
Thanks all - tried all those suggestions before I had it looked at unfortunately. I've even tried the 2-minute hold-down of the button under the flap, to no avail
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Click to collapse
Hi,
for the z5p, try holding down power and vol+ in that order, the phone shoud vibrate 3 times, after that [if that worked] then let go of both buttons,
wait for the LED indicator to light up yellow/orange and press vol+ and that will get you to recovery
alternately try getting into fastboot, by doing the above but with the device plugged in to usb port on pc and keep the vol+ button pressed.
when the LED is blue, you're in fastboot
and from there ou can try running fastboot reboot
good luck
m
moonbutt74 said:
Hi,
for the z5p, try holding down power and vol+ in that order, the phone shoud vibrate 3 times, after that [if that worked] then let go of both buttons,
wait for the LED indicator to light up yellow/orange and press vol+ and that will get you to recovery
alternately try getting into fastboot, by doing the above but with the device plugged in to usb port on pc and keep the vol+ button pressed.
when the LED is blue, you're in fastboot
and from there ou can try running fastboot reboot
good luck
m
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Click to collapse
No joy I'm afraid
I've tried:
Power+VolUp
USB
USB+VolUp
USB+VolDown
Hidden reset button (both short and 2 mins)
Left plugged into a (Sony, not third-party) charger for 3/4 hours
It's completely unresponsive. No notification LED, no "connected" sound from my PC when I plug it in - nothing. The repair shop were convinced it wasn't a screen issue, and that the guy checked every connection and they were all fine. The only physical damage is beside the power button - i've attached a photo to this post.
I wouldn't have thought there'd be any point even sending it to Sony, as its not a manufacturing issue; they'd just send it right back. I've had terrible luck recently, and this is really the icing on the cake - so I'm grateful for any tips, etc
hmm, okay, i want to suggest that the drop knocked your battery loose but that's probably not it,
if you "jammed up" the power button, then you probably need to open the phone up and take a look. , most buttons are a combination of the bendy plastic stuff with an itty-bitty button beneath them, BUT this could also be, maybe, related to the fact of the fingerprint sensor in the power button ?
again, with button being jammed up, maybe something is touching/not touching where it should/shouldn't be ?
these are all the things i could think of. Hope it helps. I just got one of these, they definitely need a hard case.
You should see the bend test on youtube , xD
Good Luck :good:
m
moonbutt74 said:
hmm, okay, i want to suggest that the drop knocked your battery loose but that's probably not it,
if you "jammed up" the power button, then you probably need to open the phone up and take a look. , most buttons are a combination of the bendy plastic stuff with an itty-bitty button beneath them, BUT this could also be, maybe, related to the fact of the fingerprint sensor in the power button ?
again, with button being jammed up, maybe something is touching/not touching where it should/shouldn't be ?
these are all the things i could think of. Hope it helps. I just got one of these, they definitely need a hard case.
You should see the bend test on youtube , xD
Good Luck :good:
m
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Click to collapse
Hmm, I can't try taking it apart as I don't have the tools (definately an option to try, though) - however, surely if it was just an issue of the power button not "touching" where it should, it would charge/be detected by a PC when connected? At least the notification light would illuminate..
That bend test is crazy, made me cringe
try hold volume down and then plug it into a computer. It should turn it into download mode which should have the LED be blue iirc. That's to see if it is actually unresponsive and dead. If that works you can try and flashing the stock firmware and see if that fixes the problem. If it doesn't then if there isn't any real damage it may be covered by warranty since they wouldn't know how it happened
Tidbits said:
try hold volume down and then plug it into a computer. It should turn it into download mode which should have the LED be blue iirc. That's to see if it is actually unresponsive and dead. If that works you can try and flashing the stock firmware and see if that fixes the problem. If it doesn't then if there isn't any real damage it may be covered by warranty since they wouldn't know how it happened
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It's completely unresponsive dude, no signs of life no matter what
Warranty is a no-go too, if you see the pic attached to my reponse above the damage is pretty visible.. I'm so gutted, this is the best handset I've had and I've ****ed it up...
I'll sell you mine for $550 USD shipped lol jk shipping would be hella expensive.
Sent from my Nexus 5X using Tapatalk
Tidbits said:
I'll sell you mine for $550 USD shipped lol jk shipping would be hella expensive.
Sent from my Nexus 5X using Tapatalk
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The funny thing is it'd most-likely work out cheaper than buying a new one here in the UK
Wouldn't surprise me. I paid $700USD but that included added warranty from the importer.
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