Develop Bugs

UNIVERSAL in Boatloader mode not recognized by PC-USB

I tried to upgrade my rom but the process crashed. The utility mtty doesn't work because when I connect the universal, boatloader mode by the cable, to the pc, it says "USB not recognized" (sometimes when I connect the computer is frozen till I disconnect the cable of the universal)
Please, I tried to have some solutions in the forum but all the posts indicates is needed previously the usb connection.
Do you know if should be possible to run the flash of the rom in other way, for example using a serial cable connected into the miniusb of the universal, because the boatloader screen says "Serie, v.1.01"
I apprecite what you can say please, I'm really in a hole.

Try this...
Try taking out the battery for a few minutes (10-30mins) and reboot your PC then repeat upgrade process. Hope that helps. Good luck!!!

I have the same problem on my PC at work, it's caused by a poor USB chipset in the PC, or trying to connect through a USB hub.
The only thing I found that worked was to try a different PC, then it was fine...

sl9 said:
I have the same problem on my PC at work, it's caused by a poor USB chipset in the PC, or trying to connect through a USB hub.
The only thing I found that worked was to try a different PC, then it was fine...
Click to expand...
Click to collapse
In my case it still happening in other computers. Conclussion: some piece of the software in the universal has been lost. The screen shows "Serial" that means on some way that is opened to comunication but not USB.
My questions are:
- should be possible to put some starting software in SD and do the universal boot on it.
- do you know how to connect to the computer COM! port from the usb miniport of the Universal.
I appreciate, I was not planning to replace now the Universal...

beginner said:
sl9 said:
I have the same problem on my PC at work, it's caused by a poor USB chipset in the PC, or trying to connect through a USB hub.
Now works.... I still thinking windows is so stupid software made for distroy our mind ....
Solved after install drivers for a converter usb -rs232 ( I was looking for the way to connect from rs232 the universal)
I'm happy again and I promise don't try to change rom again (at least for a while)
If some person is interested in what brand of software/hardware I installed, send me a mail...
Thanks hearing me ...
Click to expand...
Click to collapse
Click to expand...
Click to collapse

i have the same problem with my friend's uni
does it mean that you don't have to own any adapter, just have to install drivers for USB to RS232 adapter
if yes, where to find it?
thanx
respectfully
ZeD

zedino said:
i have the same problem with my friend's uni
does it mean that you don't have to own any adapter, just have to install drivers for USB to RS232 adapter
if yes, where to find it?
thanx
respectfully
ZeD
Click to expand...
Click to collapse
I want to say that is running after doing some things and obviously some of it solved my problems. I made:
- unistall last version of activesync and go back to version 4.0
- delete all the applications using ports usb.
due the connection still not running (windows message: device not recognized) and because in the screen of universal I saw: "COMM1" I tried to connect from computer port rs232. By that I purchased some special cable, name: hama brand, rs232 serial, 9 pin - usb.
As you can imagine all the steps I followed were followed by the typical restart of windows. In this sense is important to say that the universal, after connect, need to do a soft reset each time (again windows....)
Other comment is that I unmark the option to connect by usb in activesync and mark the connection by com1.
and after all was done, connecting by usb the unniversal, kill wcescomm, windows said "NEw usb device, sync device". I started mtty and now appears the USB option, great! same time the screen in universal changed from comm1 to usb, more great....
and that's all.

does it mean you solve your problem using special USB 2 RS232 connector?
ZeD
PS: it was my first idea , but i still believe i can solve the problem using USB port

zedino said:
does it mean you solve your problem using special USB 2 RS232 connector?
ZeD
PS: it was my first idea , but i still believe i can solve the problem using USB port
Click to expand...
Click to collapse
I think my english wording was not fine. I mean I solved my problem after install the sofware -drivers- of the rs232 connector, but connecting to the universal by usb as on standard way I was syncronizing previous the crack with activesync.

OK, where to get this driver?
thanx

?????????? NOTHING ?????????????

zedino said:
OK, where to get this driver?
thanx
Click to expand...
Click to collapse
Try here.
http://www.hama.de/portal/type*3/action*1026/searchMode*1/q*039703

I have had the same problem several times now (search the forum for the thread).
I tried three different PC's/laptops and three different USB cables all with the same error as yourself.
Eventually I got a connection but the laborious process of trying - failing, restarting windows and soft resetting the phone, trying - failing........... until it finally worked. I did nothing differently the time that it worked but the strange thing is that it has worked every time since! Maybe the USB driver the phone has a bug in it that causes it to get 'stuck' in a mode where it will no longer correctly operate but once you have managed to 'kick' it into action it seems toi then carry on working.
It was also a ROM upgrade that caused my USB phone driver to stop functioning. Maybe the fact that the phone has a slightly diffferent software configuration after the upgrade but exactly the same hardware fingerprint causes the driver to fail.
Every time that I have had this problem it is after an upgrade but once I have gotten it to work once with the new ROM, it always continues to function - until the next upgrade.

shrubbery said:
I have had the same problem several times now (search the forum for the thread).
I tried three different PC's/laptops and three different USB cables all with the same error as yourself.
Eventually I got a connection but the laborious process of trying - failing, restarting windows and soft resetting the phone, trying - failing........... until it finally worked. I did nothing differently the time that it worked but the strange thing is that it has worked every time since! Maybe the USB driver the phone has a bug in it that causes it to get 'stuck' in a mode where it will no longer correctly operate but once you have managed to 'kick' it into action it seems toi then carry on working.
It was also a ROM upgrade that caused my USB phone driver to stop functioning. Maybe the fact that the phone has a slightly diffferent software configuration after the upgrade but exactly the same hardware fingerprint causes the driver to fail.
Every time that I have had this problem it is after an upgrade but once I have gotten it to work once with the new ROM, it always continues to function - until the next upgrade.
Click to expand...
Click to collapse
not works, probably is this device lost forever, i have restarted device and PC almost hundred times, still the same result, uni stuck in Bootloader screen top of page "Serial" bottom of page "v1.00"
nothing changed, even if i connect to USB port
if someone have some solution to this s*it pls let me know
thanx

i have had the same. my device wast recognized by my pc, bur i used maupgradeno_id and installed a other rom, even installed the original rom from qtek (latest) then after i was finished it started then i tried the other rom and it was working. ( pc did see a unknown device ) hope you have the same and its working also.
good luck

mrijnvis said:
i have had the same. my device wast recognized by my pc, bur i used maupgradeno_id and installed a other rom, even installed the original rom from qtek (latest) then after i was finished it started then i tried the other rom and it was working. ( pc did see a unknown device ) hope you have the same and its working also.
good luck
Click to expand...
Click to collapse
no, my problem persist, hundred times i tried to recover friends device using upgrade by original shipped ROM but the device is not recognized by system so there is allways connection error, so this kind of reliving this UNI is not usable
anyway, thanx for raply and suggestion
ZeD

mrijnvis said:
i have had the same. my device wast recognized by my pc, bur i used maupgradeno_id and installed a other rom, even installed the original rom from qtek (latest) then after i was finished it started then i tried the other rom and it was working. ( pc did see a unknown device ) hope you have the same and its working also.
good luck
Click to expand...
Click to collapse
If you're stuck in bootloader mode only, visit www.buzzdev.netand look for ExitBootloader utility written by the great Buzz. Just follow his instructions or scroll thru' Universal's forum here and there for problems relating to "stuck in bootloader"
hope this helps

no device is not recognized by PC so any trying to use exitbl is not available, anyway this option was one of the first what i have tried
thanx anyway
ZeD

i had the same problem with the QTEK of my principal after I upgraded his ROMs.
(after the hard reset, the pocket remained in bootloader mode).
you can solve this problem in a very simple way:
you have to launch the bootloader installation (BL1.01_RUU_UNI_V.1.2.EXE) from the PC (still connected with the PPC through USB) while the PPC is in bootloader mode (on your display you see "USB > Serial 1.01" or something like that).
then you do a SOFT reset and the pocket boot normally.
very simple.
i hope to be helpful to someone.

zedino said:
no device is not recognized by PC so any trying to use exitbl is not available, anyway this option was one of the first what i have tried
thanx anyway
ZeD
Click to expand...
Click to collapse
I had some problem. After uninstall all usb applications in the pc and install the software for cable usb -rs 232, doing some softreset in the pda connected, it turned the screen message "Com" by "Usb"

Computer fail to recognize the Universal via USB on bootloader mode?

As the title states: Why does some computer fail to recognize the Universal via USB on bootloader mode?
I recently reformatted my computer, which I usually do once a year. After installing all my apps back and running windows update on my computer, I installed active sync. Performed a normal reset on my computer, attached my Universal and active sync worked.
Here comes the problem: I decided to roll back to my old AKU 2 QTEK ROM. Of course, I know how to use the Ma_Upgrade No ID file. The problem is my computer now fails to recognize my Universal no matter what I do on bootloader mode. To make it worst, I am now stuck at the bootloader mode with my computer not recognizing it. Any suggestions as to why my computer failed to recognize my Universal?

OK, I was able to get the ROM upgrade going again, by removing my SIM Card and 4GB SD Card. I'll post back if I was able to revive my Universal.
So it seems that my computer failed to recognize my Universal because either the SIM Card or SD Card is causing the conflict.

I had the same problem.... I have two computers one with Win Vista (with the same problem) and another with XP sp1. This computer recognize my pda in boot loader, doesn't matter if still SD card and SIM inside....
Sorry for my english and I didn't tell you a solution...

Hi,
i had the same (very annoying) problems but i always was able to get the Universal back into Windows Mobile.
It was very strange because i started the ROM update and than e.g. it did not go in the Bootloader but back in Windows Mobile so i started it again and than it stucked in the Bl. Hardreset and putting the device again into Bl did not help and i was already very annoyed. I tried to plug in and out the USB-cable but it was always telling me SERIAL and not USB and Windows showed this ****ing popup that one device is not recognized or something like that. I tried a trick to let the cable plugged in USB and than reset and it showed me USB but wheter MA_Upgrade (No ID of course) nor mtty were able to find the device. After several trys and resetting and resetting again i was able to bring it into USB but MA_Upgrade did not work.
The only way to bring back the device from the Bl is the method described in XDA-Wiki (http://wiki.xda-developers.com/index.php?pagename=Instructions for those stuck on Boot Screen)
The problem is that this method does work only half. I did the steps until the command "set 14 0" and started MA_Upgrade BUT it always told me that the device is not connected, it never worked. I was already frustrated so i did again the reset and what happend? It started back into Windows Mobile!
So what i think that after using the command set 14 0 AND running MA_Upgrade reactivated the start of Windows Mobile. I tried the steps very often because i tried to find a solution for the contacts between WM5 and AKU 3.2 or higher but the only way is to ActiveSync them. This really works and this is for sure the guaranteed way to get (at least my) the Universal back to Windows.
Btw for the people who are to lazy to use the search function:
The damn ROM upgrade does NOT work on Vista until now! Even not with the Windows Mobile Device Connection Center (or how it's called). I tried several steps on the RTM Vista but it never worked. Don't waste your time on it!
So far from my side, i hope these experience will help some people

I Got It To Work!!!
I was so worried. Wheeeeew! Anyway back to normal again. I got it to work.
My observation is: My computer failed to recognize my Universal because I was using Active Sync Version 4.5 Beta 2 to update my Universal. The solution is to completely uninstall active sync using the windows remove program under control panel, and manually deleting the active sync folder from the hard drive. I then installed Active Sync Version 4.1 and all was well again.
So my next question to all the guys/gals who had problems with upgrading their device because the computer FAILED to recognize their Universal via USB is: ARE YOU USING THE BETA VERSION OF ACTIVE SYNC?

Actually when you try to upgrade with SD card inserted - only then you will get this error - I spend so many hours of GOD prays for my Universal - and after that I just remove a SD card and everything is back to normal

agisofttm said:
Actually when you try to upgrade with SD card inserted - only then you will get this error - I spend so many hours of GOD prays for my Universal - and after that I just remove a SD card and everything is back to normal
Click to expand...
Click to collapse
What is the size of the SD Card you are using? Because when a 2 GB SD Card is inserted, it works just fine. But I experience the error with my 4 GB SD Card.

Unfortunately, i don't share the same luck with all of you.
I've already take out both SD and SIM and try thousand times with ActiVeSync 4.1, 4.2 and 4.5 beta, softreset, hardreset, mtty'ing, but what i got? BIG ZERO.
So my pc always recognise my ppc as "Unknown Device" and there is no, even some slim chance, to get it to work.
Any idea for reviving my uni from black slumber of bootloader screen?
Any help would be appreciated.

DuLanTus said:
Unfortunately, i don't share the same luck with all of you.
I've already take out both SD and SIM and try thousand times with ActiVeSync 4.1, 4.2 and 4.5 beta, softreset, hardreset, mtty'ing, but what i got? BIG ZERO.
So my pc always recognise my ppc as "Unknown Device" and there is no, even some slim chance, to get it to work.
Any idea for reviving my uni from black slumber of bootloader screen?
Any help would be appreciated.
Click to expand...
Click to collapse
use MTTY with "task 28 55aa", "set 14 0", "set 14 9, "set 14 10" and "set 14 20" as described. bootloader screen may be replaced with a blank one, boot it on bootloader mode by "Backlight+Power+Reset"
http://wiki.xda-developers.com/index.php?pagename=Universal_Resets
now upgrade as usual, then If you stuck on the bootloader again after upgrading, try to upgrade the bootloader itself
go to
http://forum.xda-developers.com/showpost.php?p=1255206&postcount=52

i have done all this... but there is something with vista... they do not recognised it when it is on bootlad screen... what should i do can anyone help me??

moixalakix said:
i have done all this... but there is something with vista... they do not recognised it when it is on bootlad screen... what should i do can anyone help me??
Click to expand...
Click to collapse
Hi, yes you could be bang on in saying there is a problem with vista, my machine did that as well, I really thought I'd turned the phone into a brick, luckily I've got an xp machine that let me connect with the tools that everybody else is talking about here, the one I used was UNI_ExitBootloader.exe (from this site somewhere) which sends all the codes for you and it only worked from the xp machine, it totally failed on the vista machine.

Tried all suggestions, but no luck
So a failed upgrade has left my Uni stuck in bootloader mode saying "Serial" and "v1.00". When I plug the thing into my Windoze XP machine with Active Sync 4.5 one of three things happens seemingly at random:
1. My mouse stops working
2. It tells me that the USB device is malfunctioning and cannot be recognized
3. Nothing happens
In all cases the Uni still shows the same "Serial" message.
The Uni has no SD or SIM cards in it. I have tried hard resetting it. I've removed and reinstalled Active Sync. I've rebooted this windoze pile of crap about a thousand times.
Anyone got any ideas?
Thanks,
Saline

Welcome to forums
Have a read here:
http://wiki.xda-developers.com/index.php?pagename=Uni_Stuck_Bootloader_Serial
Hope it helps,

Hi. Thanks for the quick reply. Unfortunately I have already tried the suggestions on that page (that's how I found this thread). As I mentioned above, the device has no similar nor SD in it.

Have you tried to reflash from SD card?
instructions on the link on my sig

Stucked to "Serial" bootloader mode

Hi all,
I was trying to upgrade my Qtek9000 with an official ROM Updater, but my device went immediately into the Serial bootloader mode and I've not been able to do nothing to run out from this mode...
I've tryied the solutions suggested in http://forum.xda-developers.com/showthread.php?t=290234 without any luck...
The problem is that neither Mtty nor the UNI_exitbootloader tool are able to connect to USB.
I'm using no usb hub, I'm running on a Dell Precision M90 notebook, I've disabled USB connection in Activesync (4.2.0) and also tryied with a pc without activesync installed.
Any idea?
Thanks
Paolo

Are you on XP or Vista, and what version of AS/WMDC do you have?

Hi,
I'm running Xp, ActveSync is 4.2.0, don't know what WMDC is sorry, can you please explain?

Don't worry about WMDC - it's only relevant if you have Vista.
Are you using the proper cable that came with the Universal? Some cables don't have all the pins wired. That (or a broken USB port) would explain why your Universal isn't going to USB mode when you plug in the USB cable. Have you looked carefully to see if it changes from saying "Serial" to "USB" at the top of the Bootloader screen when you plug in the cable?
If it does change to "USB", I would try upgrading to ActiveSync 4.5 - go to http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx
Make sure you disable USB Connnections in the Connection settings before plugging in your Universal. Then try flashing the CE ROM again.
Good luck
BTW did you try doing a hard reset to get out of bootloader (both soft keys and then the reset button, then select 0).

Good advice, especially with upgrading to AS 4.5, it's a full release now on Microsoft Update site, and I have a feeling the WM6 ROMs may require it... Good luck with it, keep us posted.

Ok, thanks all!
This morning I connected the PDA to my office's PC with it's original cable and it instantly switched to USB mode...
So, I launched the upgrade and it's now in progress... let's hope!!!
It might really be a cable problem, yesterday night I tried with 2 different PC and a not original cable (I think it's my camera one...)
Thanks a lot, by now... I'll let you know own this story will end...

Ok, new ROM is up and running!
Thanks all!
Bye
Paolo

Good stuff.

Again Problem with Bootloader...Help Needed :-((

Hello there,
i did try to upgrade my HTC Uni today....did not do this in a long time...but wanted to try a new image...well....somehow the upgrade did not work, and now i am Stuck in Bootloader...
.I have a G3 Unit with Bootloader 1.01,
when i plug the device in, there is USB on the screen....
on the PC i use Vista. Installed the drivers worked good before..
.when i plug in my HTC via USB in Devicemanger it is found as "Mobile Device-> Microsoft USB Sync"
I tried mtty.exe now, used USB but mtty always says "USB Port can not open" :-(
Any chance to get throu`?
I am sure its not broken, because i worked perfect before the upgrade....
Please guys...any help would be great! )
Maria

MariaKim said:
Hello there,
i did try to upgrade my HTC Uni today....did not do this in a long time...but wanted to try a new image...well....somehow the upgrade did not work, and now i am Stuck in Bootloader...
.I have a G3 Unit with Bootloader 1.01,
when i plug the device in, there is USB on the screen....
on the PC i use Vista. Installed the drivers worked good before..
.when i plug in my HTC via USB in Devicemanger it is found as "Mobile Device-> Microsoft USB Sync"
I tried mtty.exe now, used USB but mtty always says "USB Port can not open" :-(
Any chance to get throu`?
I am sure its not broken, because i worked perfect before the upgrade....
Please guys...any help would be great! )
Maria
Click to expand...
Click to collapse
I would try on an XP computer not in vista
In case you haven´t read please do: http://wiki.xda-developers.com/index.php?pagename=Uni_Stuck_Bootloader
Don´t forget to vote!

Yeah...i tried the Wiki before..no chance...but you are totally right...today i tried an XP PC and it worked a treat......hmm....guess Vista really sucks! :-(
Thankx for the help anyway!
Maria

MariaKim said:
Yeah...i tried the Wiki before..no chance...but you are totally right...today i tried an XP PC and it worked a treat......hmm....guess Vista really sucks! :-(
Thankx for the help anyway!
Maria
Click to expand...
Click to collapse
Yeah I always flash on XP even with my laptop using Vista.
Anyway if you want to flash on Vista read here:
http://forum.xda-developers.com/showthread.php?t=313001&highlight=flash+vista
A pleassure to help you Maria!

Hi, all

Hi, I am new on this forum and I hope somebody can help me.
I have an Qtek 9000.
Now, he is dead.
I hope somebody can help me. (Please!!!!!)
My qtek 9000 is jammed. He does nothing more.
Try to reset., failed.
bootloader mode tried. (start-up + light + reset) failed. Only what I see = USB (on the top) and V1.00 on the bottom
Everything, also tried connecting with the PC. failed.
Il has no connection with my PC.
What I must doing now?
Can somebody help me? Thanks

Welcome to forums
Have a deep read here:
http://wiki.xda-developers.com/index.php?pagename=HTC_Universal
Good luck,

Thanks
Jevis

no connection with my PC
orb3000 said:
Welcome to forums
Have a deep read here:
http://wiki.xda-developers.com/index.php?pagename=HTC_Universal
Good luck,
Click to expand...
Click to collapse
Thanks for your advice, I have read it very carefully, but I don't get any response from my PC or device. I use Vista, is that perhaps a problem?
The device stay always on USB (on the top) and V1.00 (on the bottom)
Otherwise, when I started MTTY 1.24, it don't recognized USB, only COM 1, 2, 3.
My PC indicated USB connection, but not the device.
I can't quit the screen from the bootloader.
I am sure, I do something wrong. Please help me!!
Thanks

Vista is your problem, try it on Windows XP

to see USB on mtty, you need to uncheck the "allow USB connections" in activesync options

You can do it in Vista also
read here:
http://forum.xda-developers.com/showthread.php?t=313001&highlight=flashing+vista

THANKS EVERYBODY, IT WORKS !!!!!!
In the morning I have used the PC of my wife (XP) and it didn't work.
Now I have use the PC of my son, and it works!!(strange)
But by the MTTY I used COM1. It was flashing immediately.
I have not tried in vista. Maybe tomorrow.
Thanks for your help. Thanks, thanks.
Jer

Welcome to forum and you just learned a valuable knowledge... almost everyone at first have that problem.. I had same problem... and thanks to all the guyz here who share there knowledge and make this forum great
Enjoy you device...

other problem with my device
I will say it again, I am very pleased with your help,
Only, now I have an other problem. I will upgrade my device too http://www.qtek.nl/_BIN/UNI_DT_WWE_13077_176_10900_Ship.zip
Now it will crash again an is it back in the Bootloader mode.
I see on the top USB and on the bottom V1.00. What can I do?
Is it also possible to install Windows Mobile 6.1 on my device?
My device don't accept it.
Thanx

jevis said:
I will say it again, I am very pleased with your help,
Only, now I have an other problem. I will upgrade my device too http://www.qtek.nl/_BIN/UNI_DT_WWE_13077_176_10900_Ship.zip
Now it will crash again an is it back in the Bootloader mode.
I see on the top USB and on the bottom V1.00. What can I do?
Is it also possible to install Windows Mobile 6.1 on my device?
My device don't accept it.
Thanx
Click to expand...
Click to collapse
Try to use tomal's v8 or 9 both are great ... should not have any problem at all.... .. Try using XP it's easier...
Cheers
Rajiv