Develop Bugs

I-Mate PDA2K lived 7 months need to replace MB ?

I bought my PDA2K at the end of FEB.2005 ,after 7 months reset buttom didn't work and on/off buttom become hard reset buttom , I ask I-mate support center to replace , they gave RMA # and send to HTC-USA to replace, today I got email from HTC-USA said damage MB need to replace and need to pay $271.36 with three days , I contact to I-mate live support center as following :
You're now talking to Jasmin from 'Device Support' The topic is : Not Provided
Jasmin> Welcome to Club i-mate. My name is Jasmin and I am a Club Advisor. What can I help you with?
mwang1205> hi
Jasmin> hi
mwang1205> disconneted
mwang1205> I send my pda2k to repair which I bought Feb.2005
Jasmin> did you contact HTC for this issue?
mwang1205> I had RMA #CDL US-1034
mwang1205> HTC
Jasmin> when they charged you for a non-warranty
mwang1205> Send invoice said non-warranty for damage mb and want charge me US#271.26
Jasmin> the mainboard is not covered under warrantee
Jasmin> that is what they mean by non-warrantee repair
mwang1205> Invoice # USM40120051025-4
mwang1205> I only used 7 months and MB had problem ? I can use machine just can't use reset buttom and on/off buttom become hardreset
Jasmin> sir the diagnosis of our Service Center is final
Jasmin> if the mb or the screen needs to be changed it will be charged to the customer
mwang1205> ok, how come your machine MB only can use 7 month ?
Jasmin> that is a rare case sir
Jasmin> it does not mean that all our devices change mc after 7 months
mwang1205> my wife had Dopod 700 same as pda2k , she used 16 months never had problem , how come yours only used 7 months need to replace MB ?
mwang1205> no answer ?
Jasmin don't want answer to me , let time out.
can anyone tell me ,reset buttom don't work and on/off buttom become hard reset buttom need to replace MB ?

Let me know via pm if you need a new mb, as I have one that I would sell.
Later.....

hdbueller said:
Let me know via pm if you need a new mb, as I have one that I would sell.
Later.....
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Thanks your offer , but I don't know how to change MB , meantime HTC still want change me $60.00 if I don't want to replace from them.

that's unbelievable!!!
MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.
buzz

buzz_lightyear said:
that's unbelievable!!!
MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.
buzz
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Click to collapse
I didn't confirm to repair , they ask for $25 plus shipping if I don't want to repair :evil:

mwang said:
buzz_lightyear said:
that's unbelievable!!!
MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.
buzz
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Click to collapse
I didn't confirm to repair , they ask for $25 plus shipping if I don't want to repair :evil:
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i have no idea, what you can do with it.. you probably wont go to court with it...
Maybe if you find someone, who can just disassemble it and look at the mainboard...
buzz

This is ridiculous! I've been turned down by i-mate several times and this is now very unacceptable. :?

Is this real !? :x

buzz_lightyear said:
that's unbelievable!!!
MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
...
Click to expand...
Click to collapse
Just so you know, screen isn't under warranty either! At least, that's what happened when my friend was having problems with the screen about a month after he bought it - and it wasn't due to misuse.

That's ridiculous. Do they only provide warrenty on the paper box that kept the machine?! :evil:
BTW, HP is good in honoring warrenty. I brought my Ipaq 2215 in Hong Kong and I screw it once here (USA) because my wrong procedure in changing the rom. After an online chat w/ HP customer service, they sent UPS people to pickup my IPAQ. They fixed it and have me pickup by UPS in just 3 days!!! They replaced the m/b and I didn't pay a cent for the whole process (no shipping also).

ramram said:
Is this real !? :x
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yes Rami, sad, but real....
buzz

ramram said:
Is this real !? :x
Click to expand...
Click to collapse
See this invoice

Wow. Does anyone have the original warranty statement that imate provide in the box. If that doesn't specificaly state the MB is not covered by the warranty then I'd say imate are acting illiegally here.
This is an example of the one provided by o2 for Alpine:
http://www.my-xda.com/downloads/Xda_IIi_Warranty.pdf
Here in the UK I do know o2 replace the MB free under warranty because the've done it twice for me.
The only reason I can think of for imate having a legitimate reason is if there is evidence of the device having been taken apart or a non imate rom being flashed on it. Both of these would almost certainly invalidate the warranty. If these don't apply then you really need to fight this all the way!

i-mate
LIMITED WARRANTY STATEMENT
(Enforceable in the countries where Products are sold)
This limited warranty shall apply to the i-mate TM branded PDA2K product (“the product”). Carrier Devices warrants that the Product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”). This Limited warranty is subject to the following terms and conditions.
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude not limit a) any statutory rights of the Customer or b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twelve (12) months from the date of original purchase (6 months for the supplied battery) (“Warranty Period”) PROOF OF PURCHASE WILL BE REQUIRED. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of the purchase.
3. Throughout the Warranty Period Carrier Devices or its authorized agent will, at their discretion without charge and subject to Clause 7 repair or replace a defective Product. Repair or replacement may involve the use functionally equivalent reconditioned unit. Carrier Devices will return the repaired Product to the Customer in a good working condition. All replaced faulty parts or components will become the property of Carrier Devices.
4. This Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment.
5. If Carrier Devices repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for the remaining time of the original Warranty period or for three (3) months from the date of repair or replacement, whichever is longer.
6. Before returning any unit for service, be sure to back up data and remove any confidential, proprietary or personal information from the Product. Carrier Devices is not responsible for damage to, or loss of, any programs, data, or removable storage media.
The MB should be replaced upon the warranty statement!! FU**IN CU*TS
MWANG, Buttons can be fixed or replaced they are not a big issue, the MB is still usable

Thanks Ramram , I will fight with them.

Just so you know, screen isn't under warranty either! At least, that's what happened when my friend was having problems with the screen about a month after he bought it - and it wasn't due to misuse.
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Screen on my XDA2 randomly leaked in my pocket whilst I was sat revising after owning for about 2 months. Took it back to 02, told them it broke by itself whilst I was sat perfectly still.
Woman said "It will cost you to have it repaired. We will just say you dropped it and you can have an XDA2i or XDA2s on insurance for £25".

oh man, they are ****in liars...
you must get it replaced under warranty!
another interesting thing is:
"All replaced faulty parts or components will become the property of Carrier Devices."
****'em... so once they replace motherboard, the device belongs more or less to them....
just don't buy stuff from I-mate...
buzz

buzz_lightyear said:
oh man, they are ****in liars...
you must get it replaced under warranty!
another interesting thing is:
"All replaced faulty parts or components will become the property of Carrier Devices."
****'em... so once they replace motherboard, the device belongs more or less to them....
just don't buy stuff from I-mate...
buzz
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Click to collapse
That said, could anyone provide copies of different warranties from different HTC-branding firms like O2 and T-Mobile maybe? We shouldn't go judging i-mate unless we know what the others do too (we already got an insight in the previous posts though).
Thanks.

Mwang, You're welcome mate, the fact if you were here I'd rather fix for you the buttons..
Actually, I didnt have time to write the whole warranty statement, you should have read it, it's in the box and if you fight, it's your right to do that!!

All replaced faulty parts or components will become the property of Carrier Devices
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Erm.. unless you typed that wrong, that means that a replaced part will be seen as a part (property) of the device which carries it. Hence if it breaks again, the new component will be covered under warranty.
I think maybe you misread 'carrier devices' as 'device carriers'.
Sorry... I'm a law student... I can't help myself.

Does anyone have insurance on their phone?

I was wondering if anyone had insurance through their carrier? Telekom here in Germany offers it for 100 euros out right and you pay 10 percent of what the phone is worth.. I passed on it but after hearing people having some issues I was wondering if I should go back to the store and sign up for it. I suppose I could always use the nexus s I have laying around incase something happens to my x
Sent from my HTC One X using XDA

If there a difference between warranty and insurance? Because I heard if you root the phone you will lose the warranty... Anyway I'm from Canada and when I search on ebay.com and amazon.com I'm only seeing int version "no warranty" so I have to choice to buy it with no warranty for 550$ or to buy it from amazon.co.uk for 700$ with a warranty but I don't really see the point since I want to root my phone... I'm a bit worried if the issues start after the 30 day return delay T_T

Well the insurance is directly from the phone carrier and you deal solely through them plus I think they cover accidentally damage. The warranty through HTC would just cover things that might become faulty?
Sent from my HTC One X using XDA

I just bought a 7£ silicone case to take all the psychical damage, had the same case for my desire and it worked just perfect! For hardware damage I'm counting on my insurance company is gonna pay

I have phone insurance with my Bank account in the UK, much cheaper.

It's worth getting insurance. Especially if you root. Anything goes wrong you "had it stolen".
Sent from my HTC One X using XDA

Over here in Australia insurance payments generally add up to about half the cost the phone (sometimes even more, depending on the phone and when you purchase it). So I find it a waste of money. Besides, in my over 12+ years of using phones I haven’t had any serious mishaps (hope it stays that way).
MO3iusONE said:
but after hearing people having some issues I was wondering if I should go back to the store and sign up for it.
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Click to collapse
What kind of issues are you referring to ? All hardware faults (display issues, overheating, WiFi issues etc.) should already be covered under warranty. Insurance is needed if you want protection against theft, lost or accidents. However, if the phone breaks due to poor build quality (e.g: the shell or the display cracking due to bad design, buttons stop responding etc..) then claiming warranty will be hard because its is difficult to prove , in that case insurance could come in handy.

if im not mistaken insurance covers your phone for anything...
even if u hard-bricked it as its independent of htc's warrenty
and there is no need for the phone is stolen blahblahblah

bank account insurance sucks ****, the best insurance is with your carrier and the only 2 carriers that I know provide good insurance is Vodafone and O2 both give you replacement if you accidence damage your phone, drop it, lost or stolen

Yes. I have.
Sent from my HTC One X using Tapatalk 2

they offered it to me indeed, I had it on my last phone, but now I just bought a case to protect it from damage and skipped on the insurance.

I didnt think i would need it with my HTC Desire and passed but on my One X, this is too great of an investment to not take out insurance.

Fantastic service from Ensquared insurance!

I just had such a fantastic customer service experience with Ensquared cell phone insurance that I felt I owed it to them to let the community hear about it.
The microphone died on my 6 month old S3 (a Brazilian model bought on eBay). Samsung USA advised my to send it to Brazil for service! and the local repair centers said that the necessary parts were unavailable. So yesterday I contacted Ensquared from whom I had purchased a 2 year policy. I assumed that I would send them the phone and they would fix it under the policy coverage.
"No" they said. We don't fix phones, We replace them with a new or refurbished phone.
"But my international Galaxy S3 is not available on the normal market in North America," I said, what happens if you can't get me a replacement?
"We would offer you a 'comparable' alternative."
" What if I'm not happy, with the alternative" I asked, will you send me back my phone or will it have been swallowed in the recycler?
"If you want to hold onto your phone until you get the replacement, we can put a hold on $300 on your credit line which we will release when you send the broken phone back within 30 days after receiving the replacement."
I agreed to this arrangement and was told to expect a call within 3 business days from someone who would tell me what the replacement phone would be. Imagine my delight when less than 24 hours later a Fedex package arrived with a brand-new UK model i9300 in it's original sealed box. Not refurbished but brand new. Total cost, in addition to the annual fee - a $75.00 deductable.

Cool I have as3 with a cracked screen and ensquared insurance
Just I couldn't bear posting with my phone for even a week so I have been delaying getting a replacement
Sent from my SPH-L710 using xda premium

For the UK Guys. Inusrance2go and Insureandgo are both good and cheap. Insureandgos insurance policy is only £39.50 for a year which in includes accidental damage (Liquid Damage too) and theft/ £47 if you want to have breakdown cover too or £62 if you want loss covered also. The excess is a small £25
http://gadget.insureandgo.com/

DramatikBeats said:
For the UK Guys. Inusrance2go and Insureandgo are both good and cheap. Insureandgos insurance policy is only £39.50 for a year which in includes accidental damage (Liquid Damage too) and theft/ £47 if you want to have breakdown cover too or £62 if you want loss covered also. The excess is a small £25
http://gadget.insureandgo.com/
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Click to collapse
Thanks for the tip. Have you claimed with them before?
Do they ask you for proof of purchase ? I purchased my phone second hand so don't really have any.
Sent from my GT-I9300 using xda app-developers app

kevz65 said:
Thanks for the tip. Have you claimed with them before?
Do they ask you for proof of purchase ? I purchased my phone second hand so don't really have any.
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
I have claimed with Insurance2go before http://www.insurance2go.co.uk/mobile-phone-insurance on the lite cover plan £55 for the year, dropped my Galaxy S2 and the screen broke. Got it repaired and sent back to me within a week. Gone with InsureAndGo on my S3 because they are cheaper. Yes both companies ask for proof of purchase, most insurance companies do. Was it second hand (Ebay) or second hand cash. I believe they'll accept a receipt of the phones purchase from ebay.

Took my phone into VZ to get replacement[bootloop]but they accuse me of water damage?

Hello XDA,
I have a VZ LG G4 Rooted and my phone recently got into a bootloop. S/N: 505xxxxxxxxxxx
However when I took it into the VZ store to get a replacement, they took a look behind the battery and found that it has "water damage." 100% have not dropped this into water, so I have no idea how this happened. I have added a photo that shows a representation that closely resembles the "water damage" indicator. They said they if they send it in for warranty and determine that it is "Water damage" they will charge my account $300 without even notifying me.
My phone has been working fine before it got into a boot loop and now I'm worried that if I send my phone into VZ, then they will charge me. However I've also read that humidity can also turn this marker red. So I'm not sure. Should I take my chances and send it in? What are your guys's thoughts?

Needless to say that you are out of luck on this one. When you rooted the phone that alone killed you. At the repair center they can tell if you rooted the phone. The first give way will be that your Bootloader will be unlocked, and yes they can tell. After they are the ones that made it, how could not be Abel to tell? But you have one option left that might work. And that is to do a hard reset on the phone. Best of luck. What ever you do don't send it in!!! Remember you rooted it.

Ap2099 said:
Needless to say that you are out of luck on this one. When you rooted the phone that alone killed you. At the repair center they can tell if you rooted the phone. The first give way will be that your Bootloader will be unlocked, and yes they can tell. After they are the ones that made it, how could not be Abel to tell? But you have one option left that might work. And that is to do a hard reset on the phone. Best of luck. What ever you do don't send it in!!! Remember you rooted it.
Click to expand...
Click to collapse
Thanks for the quick reply. I have VZ, so my bootloader is still locked. I've been lurking around the forums to read that root doesn't take away warranty -- unlocking bootloader does. Correct me if I'm wrong, but I don't think root is the biggest issue I have. If I do, I can easily KDZ it back to stock.

OK but if the phone is rooted, then the Bootloader has to be unlocked how else can you root? And you are right on the root part. But once it is know that you rooted. They will not provide you with any help. But if can unroot the phone, which is relock the Bootloader. Then you can send the phone in to have it fixed.

The boatloader is locked on the vzw model. Root is achieved without bootloader unlocking.
The water damage is a deal breaker for carriers. They will most definitely charge you the 300.
Sent from my LG-H810 using Tapatalk

tdevaughn said:
The boatloader is locked on the vzw model. Root is achieved without bootloader unlocking.
The water damage is a deal breaker for carriers. They will most definitely charge you the 300.
Sent from my LG-H810 using Tapatalk
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Even though there is no actual water damage on my phone? Can I argue this with LG?

It doesn't have to be water damaged, it's just a moisture indicator so if you had any type of moisture, it will cause it to turn pink. Do you have insurance? How long ago did you buy the phone? If within 90 days and you bought by credit card, use the 90 day accidental damage/theft protection benefit, they will just send you a check for whatever you charged on the credit card. If you didn't buy by credit card and it's been more than 90 days, then you have to use insurance but note that Asurion will cancel your insurance if you file 2 claims within a 24 month period and the deductible you need to pay is $149. You can buy replacement moisture stickers on the internet and just replace it with a good one.

Almighty1 said:
It doesn't have to be water damaged, it's just a moisture indicator so if you had any type of moisture, it will cause it to turn pink. Do you have insurance? How long ago did you buy the phone? If within 90 days and you bought by credit card, use the 90 day accidental damage/theft protection benefit, they will just send you a check for whatever you charged on the credit card. If you didn't buy by credit card and it's been more than 90 days, then you have to use insurance but note that Asurion will cancel your insurance if you file 2 claims within a 24 month period and the deductible you need to pay is $149. You can buy replacement moisture stickers on the internet and just replace it with a good one.
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Click to collapse
I do not have insurance.
I bought the phone around June so roughly 7 months ago.
Can you further explain your insurance note? Do I need to register insurance and pay the $149 deductible? Can I cancel the insurance right after I claim it once?

iamjerry123 said:
I do not have insurance.
I bought the phone around June so roughly 7 months ago.
Can you further explain your insurance note? Do I need to register insurance and pay the $149 deductible? Can I cancel the insurance right after I claim it once?
Click to expand...
Click to collapse
You need to have the insurance before you do the claim, otherwise it will be insurance fraud. You buy the insurance from Verizon Wireless either standalone or with extended warranty as the Total Equipment Plan.
See this for more info:
http://www.verizonwireless.com/support/insurance-and-equipment-protection/
You can cancel the insurance anytime you want. If you bought roughly 7 months ago, did you pay by credit card? If so, there is another way around that one too but you have to wait 5 months since the manufacturers warranty is 1 year, that is when the credit cards free extended 1 year warranty takes over and they will basically send you whatever you charged to the card.
See here:
http://www.creditcards.com/credit-card-news/credit-card-purchase-protection-plans-1267.php
and
http://www.cnbc.com/2014/11/12/best-credit-cards-to-extend-your-warranty-coveragefor-free.html

Almighty1 said:
You need to have the insurance before you do the claim, otherwise it will be insurance fraud. You buy the insurance from Verizon Wireless either standalone or with extended warranty as the Total Equipment Plan.
See this for more info:
http://www.verizonwireless.com/support/insurance-and-equipment-protection/
You can cancel the insurance anytime you want. If you bought roughly 7 months ago, did you pay by credit card? If so, there is another way around that one too but you have to wait 5 months since the manufacturers warranty is 1 year, that is when the credit cards free extended 1 year warranty takes over and they will basically send you whatever you charged to the card.
See here:
http://www.creditcards.com/credit-card-news/credit-card-purchase-protection-plans-1267.php
and
http://www.cnbc.com/2014/11/12/best-credit-cards-to-extend-your-warranty-coveragefor-free.html
Click to expand...
Click to collapse
So what's to stop me from getting insurance for one month, then using it, pay the deductible, receive the new phone, and cancel the insurance? Seems too good to be true?
I believe I paid by credit card. I believe I paid the initial amount by credit card (~40$?) and am now paying it monthly via plan. Does this make any difference? And even if I paid via credit card, will I get the full amount that I had paid so far or just the $40?

Nothing, it's no different than insurance on a landline. What you don't do is sign up for it and use it immediately. Sign up for it, wait like a week or something and then claim the phone died. The insurance claim is through Asurion, has nothing to do with Verizon Wireless. If you want to keep the phone, claim you lost it instead of accidental damage as it costs the same deductible. Only difference is if damaged, you need to ship the phone to the insurance company. It's not too good to be true. I've done the insurance with GTE MobileNet which became Verizon Wireless in 1997 or so when Motorola won't fix the phone and claimed liquid damage when they put something in it that made the phone look like it was floating oil with it so the dealer told me to take it to GTE where the technician said I dropped it. You can only do 2 claims within 24 months so even if you cancel and signed up again, they would still have your records of the claim so you still can only do 2 claims in that 24 months max. As for the installment plan, it does because the credit card is only liable for whatever you charged so you basically will get back $40 one time, not sure if they will let you do it monthly, that's one of the bad parts about the installment plan. There is another way to do it if you want to be sneaky. Call Verizon Wireless at 1-866-892-7957 which is Level 2 Tech Support, you do not need to go through Customer Service or Level 1 tech support before getting to Level 2. Tell them your phone has a problem, that it's in a bootloop.... They will ship you a Certified Like New Replacement Phone. At this point, take the water stickers from the phone they ship you and use it on your phone. Call Level 2 support again and say the phone they shipped you doesn't turn on, they will ship you another replacement. When you receive the replacement, ship the original replacement back using the prepaid USPS shipping label. Then test the new phone, if it's what you want and you are happen, then send your old phone back. If not, repeat the process until they ship you a good phone. As you didn't buy insurance or extended warranty, Verizon Wireless will provide warranty for the 1st 12 months from activation of the phone regardless where you bought the phone or if it's a gift. That way it will cost you $0 without having to buy insurance or extended warranty.

UK phone insurance/HTC repairs

As we won't have uh ho insurance in UK, can anyone recommend a good phone insurance policy that ignores rooted/modified phones inline with HTC's warranty?
What are HTC like generally when fixing phones (speed/cost)? Thanks
Sent from my LG-D855 using XDA-Developers mobile app

From my experience with the Desire, Desire S and M8 with HTC repairs... they are fast and accurate, very understanding, but they are very expensive with repairs. HTC phones are EXTREMELY fragile for metal damage and especially with water damage. My second M8 unit had a broken screen, HTC charged me £120 for it. At which time, the full phone itself was only worth £80-100 max.
Sent from HTC 10

I just have insurance through my bank, £10 a month get phone insurance with £30 excess (no mention of rooted or not) Nd various other goodies

My insurance is with EE, my provider. They do a 24hr replacement service where you just swap your old phone for a new one with the courier and if the claim is made before 11am, you get one the same day. I've never had them come back to me with any issues about being rooted or having an unlocked bootloader and I've been doing it since the the days of the Samsung Galaxy S2. (if you claim the fault is with software too, you don't even pay an exces :victory: )

squ89r97 said:
My insurance is with EE, my provider. They do a 24hr replacement service where you just swap your old phone for a new one with the courier and if the claim is made before 11am, you get one the same day. I've never had them come back to me with any issues about being rooted or having an unlocked bootloader and I've been doing it since the the days of the Samsung Galaxy S2. (if you claim the fault is with software too, you don't even pay an exces :victory: )
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What's the excess? And how much is the insurance?
Sent from HTC 10

£10 per month and includes accidental damage. I broke my screen and paid £25 for the excess.