TMO Dash HTML Email Issue - HTC Excalibur

Wondering if anyone else is seeing this issue
T-Mobile Dash w/WM6
Exchange Srvr 2003/SP2 w/push
When setting up TMO Dash, set the email settings in ActiveSync to render "HTML".
Connect to Exchange "over the air" and finish setup of the device.
Power the device off/on Email settings turn back to plain text and the option is greyed out.

Exchange 2007
I read somewhere that you have to have an Exchange 2007 server for html emails to be supported with Activesync.

Exchange HTML email is only supported under E12 and WM6. Exchange 2003 will not work.
You can, however, view your HTML emails under IMAP or POP.

Related

GET HTML function, HTML email

I have set up my email account to receive html email format... when receiving the email it has the right size but it is not html... there is an option in the view menu... GET HTML but this option is disabled (greyed out)
any ideea anyone?
I have a spv m3100 with WM6 BE2.0
As far as I am aware, this is only available with Exchange 2007 on the other end.
ccezar2004 said:
I have set up my email account to receive html email format... when receiving the email it has the right size but it is not html... there is an option in the view menu... GET HTML but this option is disabled (greyed out)
any ideea anyone?
I have a spv m3100 with WM6 BE2.0
Click to expand...
Click to collapse
I believe the server needs to be running Exchange 2007 for html emails to work. Either that or microsoft live mail via, but you need to signed in to you live messenger account. Maintaining a constant connection can be a bit flaky at the best of times
ccezar2004 said:
I have set up my email account to receive html email format... when receiving the email it has the right size but it is not html... there is an option in the view menu... GET HTML but this option is disabled (greyed out)
any ideea anyone?
I have a spv m3100 with WM6 BE2.0
Click to expand...
Click to collapse
POP3 accounts also download as HTML - you don't just get it when using Exchange 2007. If you're using push email and the server that's pushing is not running Exchange 2007 - you're screwed as far as getting it in HTML format. If your problem is that mails downloaded via a POP3 server are not being received as HTML, that's something different entirely.....
Mark.
so... the facts are like this... email received through pop3 account are in html format, but the emails form active sync do not show up in html format...
ccezar2004 said:
so... the facts are like this... email received through pop3 account are in html format, but the emails form active sync do not show up in html format...
Click to expand...
Click to collapse
Correct!.....well, emails from ActiveSync will be in HTML if the server pushing them is running Exchange 2007; free push emails services like Mail2Web, 4SmartPhone etc. are all based on Exchange 2003, so won't be HTML.
Has that helped, or just confused things even more
Mark.
You can also get HTML mail via IMAP... a half way ish house between POP & Push Email!

Mobile Outlook viewing italics/colors

When i receive an email on my 8525 there are no colors or italicized letters even if they were in the original email. Does anyone know if there is a way to change this so I can see it? I get emails all the time that say "see my responses below in red" and on my computer I can see it but on my handheld I can not. Thanks
Some more details please.
Which ROM are you using?
Account type -> Exchange 2003 / 2007, POP3 or IMAP?
I'm using the unmodified AT&T ROM (Windows 6) with an Exchange 2003 Server over activesync.
That's because Exchange 2003 doesn't support HTML to PDA's. Plain Text only. Exchange 2007 (or POP3 ) is required to see HTML.
Here is your answer:
WM5 / WM6 + Exchange Server 2003 = Plain text email only
WM5 / WM6 + POP3 / IMAP = HTML email
Currently if you want HTML email using Exchange then you need a Exchange 2007 Server to sync too, which incidently runs only on x64 hardware + 2003 Server x64.
Maybe a feature for Exchange 2003 SP3?.... but dont hold your breathe!
Cheers
STi
Thanks to both of you. It sucks that the phone is capable of things my server isn't but I guess that's reality (until we upgrade at least). Much appreciated though.

Yahoo Mail outgoing mail issues

I really have no idea what the problem is here. I used to be able to send emails fine when I had WM 6.0 installed. I upgraded to Kavana's 6.1 ROM which automatically found imap settings for Yahoo Mail.
Now I cannot seem to send emails but I can receive them fine. Every once in a while maybe every couple days I will be able to get a message to send out. I have tried different areas of town, recreating the email setup, even reloading the ROM. Nothing seems to help.
It's getting very frustrating not being able to send emails when I've just read an urgent one I've received!
Current settings are:
Incoming: imap.mail.yahoo.com
Outgoing: smtp.mobile.mail.yahoo.com (with authentication)
Any help much appreciated!
Are you using tmobile, and have you configured your by going to accessories and connection setup.
dapopa9 said:
I really have no idea what the problem is here. I used to be able to send emails fine when I had WM 6.0 installed. I upgraded to Kavana's 6.1 ROM which automatically found imap settings for Yahoo Mail.
Now I cannot seem to send emails but I can receive them fine. Every once in a while maybe every couple days I will be able to get a message to send out. I have tried different areas of town, recreating the email setup, even reloading the ROM. Nothing seems to help.
It's getting very frustrating not being able to send emails when I've just read an urgent one I've received!
Current settings are:
Incoming: imap.mail.yahoo.com
Outgoing: smtp.mobile.mail.yahoo.com (with authentication)
Any help much appreciated!
Click to expand...
Click to collapse
I've been having the EXACT same issues for the past 2 months! My outgoing Yahoo! mail worked fine for about 2-3 months (after flashing Kavana's 6.1), then all of a sudden none of my emails would go out. It's SOOO FRUSTRATING... I deleted my Yahoo! account, then set it up again. It worked for a day then went back to being crappy. It's gotta be an issue with Yahoo!'s outgoing servers, because Gmail works just fine via Dash.
Yes I have T-Mobile - forgot to mention that earlier - and Yes I have setup the data connection. Like I said before it works sometimes but usually it fails.
If I use the same setup on T-mobile's WM6 ROM it works fine. So something in Kavana's ROM is a little different. I have seen other postings on this forum and other forums with people having the same issue but never seen a resoltuion.
I have deleted, recreated, modified, manually setup, automatic setup, and used pretty much every configuration I could think of when setting this Yahoo! account up on Kavana's 6.1 but nothing works so far.
jdoggraz said:
Are you using tmobile, and have you configured your by going to accessories and connection setup.
Click to expand...
Click to collapse
Actually I had that same problem with WM6. Whether or Not Emails would actually get sent was a crapshoot.so I used Y!Go
Funny you all mention this because I thought I was doing something wrong!
I had no problem with Yahoo at all until 6.1
Now I can't send OR receive mail..
Maybe Yahoo changed something?
Here's something that might help in this sending Yahoo! Mail problem. I found it out on the 'net; the solution has to do with the ports that Yahoo! uses to receive mail. I didn't want to post it until I had it running for at least a month without problems, and it seems to work.
Normally, Yahoo! uses port 25 to receive mail, but since that port is the most popular, it uses SPAM-screening routines on that port which ends up rejecting a lot of sending mail connections. But there are two other ports. One seemed to work really slow. But port 465 has worked for me for over a month, no problem at all, I can send every time.
Okay, so how to use it? Go into your Yahoo! email menu on your phone. Choose Tools > Options > Account Settings > Edit Account Setup. Press "Next" until you reach the "Outgoing (SMTP) mail server:" screen. Where it reads "smtp.mobile.mail.yahoo.com", add this at the end: ":465". (So the whole entry should read "smtp.mobile.mail.yahoo.com:465".) Go "Next" until you reach "Finish" then "Done." Then try it out.
I hope it works for you. Strangely enough, now I have occasional problems RECEIVING mail, but not sending. Oh, well, that I can live with.
- DF
XV6800 465 fix didnt work
the 465 fix didnt work with my XV6800 any other ideas?
even more weird...
I'm having the same problem, but it's only on one of my two yahoo accounts that will not send. Everthing was working fine until the upgrade to Rickywatt WM6.1. I have two different yahoo (well really SBCGLOBAL.net) accounts a business one and a personal one. I have been over them with a fine toothed comb and the settings are exactly the same, but only one of them is sending. They are both receiving just fine, but only one can send emails.
How weird is that?? I tried the 465 port change and I still get an error to "Be certain you have network coverage and try again" I'm stumped!
this should help man, i found the fix and posted it in another forum but this will do the trick.
anyone who has been having problems sending emails from yahoo or any other account try this fix, straight from our good buddies at microsoft....
(9th download on the list dated 11/12/2008)
http://www.microsoft.com/downloads/d...displaylang=en
Link is sending me to the wrong place
If I did this right. There is a cab file attached at the bottom somewhere that fixed my email. It is from microsoft and it's called "Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail" The link in the earlier post was taking me somewhere else. I hope this link takes you to the right place:http://www.microsoft.com/downloads/details.aspx?FamilyId=D9D71B2E-D2DD-44F2-86E5-1E53AAD7FB7A&displaylang=en
So far this has worked for me and Rickywatt version of WM6.1...I don't know if this will work on anything but WM6.1. There is a PC(msi) version and a CAB version. I used the cab version. Hope this helps others out too.
This cab seems incompatable with NightRavens 6.1 ROM.
I also have had similar issues with Yahoo setup in 6.1. The dropdown box that should allow for a choice between IMAP4 and POP3 is grayed out - it is not an option. So they force you to use IMAP4 when seemingly none of the server settings work correctly. Has anyone has any luck with IMAP4 settings in Yahoo?
pop mail sending problems
If you know how to modify the registry then you don't need the cab. It's really easy, and one of the posts linked to the exact instructions. A few months ago I tried to get this made into a sticky since it affects everyone with the 6.1 ROMs, and not being able to send email is a pretty major problem, but the XDA admins didn't seem to think it warranted a sticky. Lame.
Anyway, here's what you do:
It is fixed by adding a registry key called "Operator" (without the quotes) to HKEY_LOCAL_MACHINE\System\Inbox\Settings\
Then, inside the HKEY_LOCAL_MACHINE\System\Inbox\Settings\Operator key you add a String Value named "OutgoingServer" with value "127.0.0.1" (again, both without the quotes.) A soft reset should be done after saving this.
See more in my original post at:
http://forum.xda-developers.com/showthread.php?p=2845898#post2845898
Incoming and Outgoing Mail Server Settings for Hotmail, Yahoo! Mail, GMail, AOL and more
the Google Gmail service offers a SMTP server (outgoing mail server) for Gmail accounts. To use the Google Gmail SMTP server, use the following information:
Google Gmail Outgoing Mail Server (SMTP): smtp.gmail.com
The Gmail SMTP server requires authentication (use the same settings as for the incoming mail server)
The Google Gmail SMTP Server requires an encrypted connection (SSL) on port 465.
Why & when do I need these settings?
Hotmail, Yahoo! Mail, GMail and other providers are basically email services designed to provide you with email mailbox accesss directly from the web. However, going online and logging on to their sites is not always the most convenient way for reading and sending emails.
On the other hand, you have the alternative to send and receive emails through such a mailbox by using a local email client software, such as Outlook Express, Microsoft Outlook, Thunderbird, Thunderbird, etc. In order to properly use it, you need to configure your email software with the incoming and outgoing mail servers of your email provider (Hotmail, Gmail, Yahoo! Mail or else).
Mail Server Settings
Hotmail Settings
As other web based email services, Hotmail is using the HTTP protocol for connecting you to your mailbox. If you want to send and receive Hotmail emails using an email client software, then your software must support Hotmail HTTP access for your email account. Some email clients, such as Outlook Express or Microsoft Outlook, offer builtin support for Hotmail accounts, so you only have to select HTTP when you are asked to select your email account type and select Hotmail as the HTTP Mail Service Provider.
Yahoo! Mail Settings
Unlike Hotmail, Yahoo! Mail offers standard POP3 access for receiving emails incoming through your Yahoo mailbox, by using your favorite email client software. To setup your email client for working with your Yahoo account, you need to select the POP3 protocol and use the following mail server settings:
Yahoo Incoming Mail Server (POP3) - pop.mail.yahoo.com (port 110)
Yahoo Outgoing Mail Server (SMTP) - smtp.mail.yahoo.com (port 25)
Google GMail Settings
The Google GMail service offers email client access for retrieving and sending emails through your Gmail account. However, for security reasons, GMail uses POP3 over an SSL connection, so make sure your email client supports encrypted SSL connections.
Google Gmail Incoming Mail Server (POP3) - pop.gmail.com (SSL enabled, port 995)
Outgoing Mail Server - use the SMTP mail server address provided by your local ISP or smtp.gmail.com (SSL enabled, port 465)
Lycos Mail Settings
The Lycos Mail Plus service allows you to use POP3 and SMTP servers for accessing your Lycos mailbox.
Lycos Mail Incoming Mail Server (POP3) - pop.mail.lycos.com (port 110)
Outgoing Mail Server - smtp.mail.lycos.com or use your local ISP SMTP mail server
AOL Mail Settings
The AOL email service is a web based system, designed for managing your AOL mailbox via HTTP IMAP access. Unlike Hotmail, you can use any email client to access your AOL mailbox, as long as it supports the IMAP protocol.
AOL Incoming Mail Server (IMAP) - imap.aol.com (port 143)
AOL Outgoing Mail Server - smtp.aol.com or use your local ISP SMTP mail server
Mail.com Mail Settings
The Mail.com email service allows you to use POP3 and SMTP servers for accessing your Mail.com mailbox.
Mail.com Mail Incoming Mail Server (POP3) - pop1.mail.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Netscape Internet Service Mail Settings
The Netscape e-mail system is web-based, which means you can access their e-mail from any Internet connection. Netscape Internet Service also supports AOL® Communicator, Microsoft® Outlook, Microsoft® Outlook Express, and other POP3 e-mail software. The outgoing mail server needs SSL support, so make sure your email client software supports SSL connections over the SMTP protocol.
Netscape Internet Service Incoming Mail Server (POP3) - pop.3.isp.netscape.com (port 110)
Netscape Internet Service Outgoing Mail Server - smtp.isp.netscape.com (port 25, using a secure SSL connection)
Tiscali Mail Settings
The Tiscali email service allows you to use POP3 and SMTP servers for accessing your Tiscali mailbox.
Tiscali Incoming Mail Server (POP3) - pop.tiscali.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Freeserve Mail Settings
The Freeserve email service allows you to use POP3 and SMTP servers for accessing your Freeserve mailbox.
Freeserve Incoming Mail Server (POP3) - pop.freeserve.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Supanet Mail Settings
The Supanet email service allows you to use POP3 and SMTP servers for accessing your Supanet mailbox.
Supanet Incoming Mail Server (POP3) - pop.supanet.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
If your email client does not support Hotmail as a Mail Service Provider or if it simply doesn't work with your mail server settings, you can use a 3rd party solution like Hotmail Popper, IzyMail, POP Peeper or Email2Pop. When using such tools, you should define your Hotmail account as a POP3 account and you will need to define your incoming mail server will as 'localhost' (or 127.0.0.1).
Even with that registry tweak I have run into outgoing Yahoo issues today with the plus.smtp.mail.yahoo.com:465 server. That has always worked for me in the past - incoming still OK.
OutgoingServer case sensitive?
I think the registry key name is case sensitive.
I assume you reset your phone after setting the registry. Is it possible that you changed the case on one or more of the letters in OutgoingServer? I think that the mail program ignores the key if the case is not exact.
It works!
Just adding here that this hot fix (URL below) worked for me when I needed to fix the broken outgoing mail function for Yahoo mail on an HTC 5800 using Windows 6.1 Mobile...
http://www.microsoft.com/downloads/...2E-D2DD-44F2-86E5-1E53AAD7FB7A&displaylang=en
(I first connected the HTC to my laptop, then downloaded the software hot fix to the laptop and it went from there straight to the phone.)
Bill S.
--------------------------------------------
I really have no idea what the problem is here. I used to be able to send emails fine when I had WM 6.0 installed. I upgraded to Kavana's 6.1 ROM which automatically found imap settings for Yahoo Mail.
Now I cannot seem to send emails but I can receive them fine. Every once in a while maybe every couple days I will be able to get a message to send out. I have tried different areas of town, recreating the email setup, even reloading the ROM. Nothing seems to help.
It's getting very frustrating not being able to send emails when I've just read an urgent one I've received!
Current settings are:
Incoming: imap.mail.yahoo.com
Outgoing: smtp.mobile.mail.yahoo.com (with authentication)
Any help much appreciated![/QUOTE]
heres my weird story, i have always had kavana 6.1 on this.. s621 i have right now the other day i read this tread and got gmail working thru outlook even tho i had gmail working thru set up email lol so didnt make sence but was just seeing if i could get outlook to do anything but anyhows i hard reset my 6.1 and when i went to set my email up thru outlook the outlook option was gone and still is lol... anyone know ? lol

Email Graphics

I use my TP2 to read email from my office Exchange Server. Graphics in the emails, however, appear as http links. When I press the link, it opens Opera and goes to the site. On my desktop, however, the graphics are displayed as part of the email without my having to press the link. Does anyone know how to configure the TP2 so that the graphics are shown in the email in the same way as on a desktop? Thanks.
HTML E-mail via Exchange
cgtayloriii said:
I use my TP2 to read email from my office Exchange Server. Graphics in the emails, however, appear as http links. When I press the link, it opens Opera and goes to the site. On my desktop, however, the graphics are displayed as part of the email without my having to press the link. Does anyone know how to configure the TP2 so that the graphics are shown in the email in the same way as on a desktop? Thanks.
Click to expand...
Click to collapse
Two Possibilities:
1) If the Exchange Server is version 2003, then it doesn't support HTML e-mail (inline/body graphics) for mobile devicies. Exchange 2007 does support HTML e-mail for mobile, as well as other improvements.
I recently switched Exchange server hosts to a different company that uses Exhange 2007 in order to get the improved mobile support, for my personal Outlook stuff.
So...if your problem is because your office is using 2003 you'll have to convince them to upgrade...and then there's version 2010...
2) If the Exchange Server is 2007, then maybe the E-mail Sync Options on your TP2 just need to be fixed: ActiveSync - Menu - Options - E-mail Settings - E-mail Sync Options - Message Fomat: HTML or Plain Text. HTML is usually already set by default...but if you're lucky that may be it. If HTML is greyed out on that setting -- not available to choose, then it's probably an Exchange 2003 server -- no HTML graphics in e-mail.
Thanks, MCBrian. On my ActiveSync settings, the HTML setting for Message Format was greyed out. I guess my office is using 2003 instead of 2007 Exchange Server. I'll confirm that and see if there is any chance they will upgrade to 2007.
Chuck

Email Format

Hi guys,
Question regarding email format.
When I enter my Exchange Info, I am able to select HTML format. When I send a test email through, it indeed goes through as an HTML message.
However, after awhile (not sure if it is 5 minutes or 5 hours) - the setting changes to PLAIN TEXT and the control is disabled for me to change it. If I remove my account and re-enter it, I am again able to set it up as HTML and send HTML emails. But again, it will revert to PLAIN TEXT.
My question is - is there a way to edit the registry or something that will not allow the phone to select PLAIN TEXT ??? Or what is going on ??? I have searched and as far as I can tell it is probably because the Exchange Server is older - but like I said I AM ABLE TO SET IT UP AND SEND HTML MESSAGES !!!
Thanks,
Ryan
Based on the fact that it changes and then disables the ability to change it, it sounds like it is a policy on the Exchange server.
But isn't it possible to block the Exchange from doing this ???
Possibly by making something ReadOnly ???
No. Policies are set by the server and pushed to the device. Even if you were able to 'make something ReadOnly' it would cause an error on the server and not sync.
My company enforces PIN security on phones that sync to Exchange so i need to enter a 4 digit code to unlock my phone.
thanks for the info. this is really annoying as our company email is html so when i (or anyone else) responds with our phones it jacks the entire email to text...
Exchange Server 2003 doesn't support HTML e-mail for mobile devices...and apparently that's different than the format it supports for regular connected PCs. Exchange Server 2007 has more/better support for mobile devices.
When you first set up the account it (the TP2 client software) doesn't yet know that the remote server is running 2003, but when it communicates with the Exchange server it finds out the sad truth (version 2003) and removes the HTML option. I experienced the same thing before my e-mail host switched to Exchange 2007.
But it is amazing that you can send an HTML e-mail at all...not sure how that works..?
MCbrian said:
Exchange Server 2003 doesn't support HTML e-mail for mobile devices...and apparently that's different than the format it supports for regular connected PCs. Exchange Server 2007 has more/better support for mobile devices.
When you first set up the account it (the TP2 client software) doesn't yet know that the remote server is running 2003, but when it communicates with the Exchange server it finds out the sad truth (version 2003) and removes the HTML option. I experienced the same thing before my e-mail host switched to Exchange 2007.
But it is amazing that you can send an HTML e-mail at all...not sure how that works..?
Click to expand...
Click to collapse
Yes it is amazing - that is why I was thinking there was a ray of hope that it could be forced some way...
I guess I will find out when we are upgrading to Exchange 2007 =)

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