The screen of my Qtek has shattered and now I cannot even use the device. I have the warranty card that came with the device but there is no address or telephone number to begin the process.
Does anyone have the warranty information for the device? I would greatly appreciate it. I have a Qtek 9090
http://www.htcusainc.com/Repair.htm
A shattered screen won't be covered in the warranty though.
Thanks. I decided to just use PDAsmart
Related
After 3 months of gently using my Desire Z, the touch screen doesn't work 90% of the time when flipped open. If you hit an icon, nothing happens. If you then apply gentle pressure to start to close the phone, it completes the "click". Seems like something about the LCD being sprung all the way open quickly.
I bought this device to the tune of $600, unlocked, from a canadian ebay member. Phone came looking new and in box, but it seems to have been software unlocked (and rooted).
Will HTC honor my warranty even though I bought from an out of country ebay seller? If not I have a very expensive paperweight. This stinks!
Thanks in advance,
Chris
a32guy said:
After 3 months of gently using my Desire Z, the touch screen doesn't work 90% of the time when flipped open. If you hit an icon, nothing happens. If you then apply gentle pressure to start to close the phone, it completes the "click". Seems like something about the LCD being sprung all the way open quickly.
I bought this device to the tune of $600, unlocked, from a canadian ebay member. Phone came looking new and in box, but it seems to have been software unlocked (and rooted).
Will HTC honor my warranty even though I bought from an out of country ebay seller? If not I have a very expensive paperweight. This stinks!
Thanks in advance,
Chris
Click to expand...
Click to collapse
If you bought it unlocked, then you bought it rooted and when a device is rooted, the warranty is void.
Contact the seller, ask them for a link to the means that they used to root the device, from there you can sort out how to unroot the device in order to get a warranty replacement. However, I'm unsure as to if warranties are transferrable; you may be SOL.
Sent from my HTC Vision using XDA App
Before warranty, have you tried to calibrate the touchscreen?
Sent from my T-Mobile G2
I think I'm over the lack of warranty -- I just want to fix it. I'm probably going to try a flex cable first. Anyone replace one of these? Hope I don't make it worse, haha.
Btw no luck on the calibration tool. Using Multitouch visualizer tool, it drops all touch input when it is opened to a certain position. This makes me think its the cable.
No luck with HTC -- called them and they said the device is "unsupported" and I'd have to deal direct with Bell Mobility. UGHHHH.
ahhh!!!
Bought unlocked from Canadian ebay, using on AT&T in the states. No warranty, can't go to Bell Mobility, etc = am screwed?
Should I try a motherboard flex cable?
HTC's warranty states: "This Limited Warranty is only valid and enforceable in the countries where the Product is sold." So by buying an imported phone, the warranty is automatically void.
Thats totally fine- I'm not trying to win one over on HTC. I told them I willing to pay out of pocket, and they told me its unsupported.
Any good repair shops?
Problem solved-- bought a Thunderbolt.
Warranty without proof of purchase, is that true or it's necessary to have it? ... Cause guy who sold me phone told me that i just need to have box with imei and device with corresponding IMEI + htc is checking how much warranty is left by serial number...
Correct, I've never sent in proof of purchase getting my phone repaired, HTC know what the deal is from their system. You 100% don't need the phones box.
Ok thanks for the info.
Hi
I need to open my Zenfone 2 ze551ml to fix my 3.5mm jack. I dont want to lose warranty. Is it possible to open zenfone 2 without voiding warranty and seal? Also i unlocked bootloader with asus tool. Is my warranty valid? Im from europe and correct me if im wrong but i think i heard that there is a law that allows you to change sofware and still have warranty on Hardware. I contacted Asus about my problem with jack and they just said that i should fill in RMA ticket and send the device. Will they just fix current device or replace it with new device (like nvidia does)?
You generally can't open a device as the warranty void sticker is placed over a screw you need to undo to get inside.
Can't say about warranty as I live in Oz.
If you RMA it and the warranty is void you will receive a bill...
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones ? So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
thanos1916 said:
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones. So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
Click to expand...
Click to collapse
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
Ill thank that response. That is a very good ? I would like to know that myself.
I was always under the assumption tbat yes any time u send a device in on a waranty and a poce with any kind of serial nums gets replaced the new serial is the new waranty date. I dont think the old imeis are any good any more as people with locked bootloader try to use old unlock bins. Have to update theyre device id and imei with lgs unlock site as their old ones arent reconized any more after mb replacement.
TheMadScientist420 said:
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
Click to expand...
Click to collapse
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
No. Your warranty will not extend to "forever" (if we assume you have a repair once a year.. ) or being reset just because something get replaced. I can speak for Europe only but I don't believe that any other country will do it different. Normally all vendors record the device warranty globally because if not they would loose many money. I say I don't believe but only LG knows for sure.
The bootloop issue is another story. This gets even repaired when outside of warranty e.g. in the USA due to the signed law suit. That's why this is not an issue for the most people.
.
Sent from my LG-H815 using XDA Labs
Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
smileyspeople said:
Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
Click to expand...
Click to collapse
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
ThePiGuy said:
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
Click to expand...
Click to collapse
If anybody reads this in the future, just a quick note about what they did in the end. They sent it back after "Replaced board" for the BS reason "Unit is not charging with cable". It failed after about 30 minutes of use, would not restart, and would not take a hard reset.
So, I sent it back (the repair has a 90 day warranty). This time, they listed it as "Symptom: Not powering up Repair: Replaced board". So far it's been working fine after this second repair.
Note that the IMEI and S/N (506) stayed the same after both repairs.