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Hello everyone, my first experience of upgrading the firmware is sadly failed and now my beloved m5000 is only a beautiful paperweight!!!
No key combination could start the bootloader nor soft or hard reset works.
When I connect it to mains charger, the right led goes red for few seconds and then goes off...
In the service manual I have read that this signal means hardware failure but because the fault is the consequence of a failed upgrade I don't thing that it is really broken.
I already tried to contact htc and orange for repairing but in Italy where I live it seems that the warranty isn't valid and services are very scarce.
Someone have an hint?
Thanks.
Try to do a hard reset, many manage to get that white screen.
Thank you for the suggestion but it doesn't work The phone is completely dead, except for the red led. Any key combination including hard reset simply doesn't work.
I suspect that the only way to resurrect it is to reflash using a jtag interface.
But unluckily I don't own the pinout!!!
take a look here: http://wiki.xda-developers.com/index.php?pagename=Instructions for those stuck on Boot Screen for instructions on how to use the mtty utility to bring your device "back to life"
There's additional information on the mtty utility in this thread: http://forum.xda-developers.com/showthread.php?t=259003
hope this helps
If you are on the bootloader menu...
Try to flash again a complete rom + extended rom + Radio
SOmetimes it can work again
sigh... thanks to everyone but I can't reach the bootloader menu: the uni is bricked!
My only hope is to find the jtag pinout...
Try holding down Light + power for at least 5sec. and while still pressing, do a soft reset.
If you dont go to BootLoader then try to increase the Hold down Light + Power some more.
This worked for me, could again get it active on usb and ran my original rom upgrade while it was in BootLoader mode.
If that dossent work, try the bootloader upgrade version at
http://wiki.xda-developers.com/inde...tion On How To Upgrade with Bootloader method
You can do the same with the two - - buttons, holding for more than 5sec. then soft reset. Should bring up the Reset with 0 or X to cancel.
But it just reverted to a brick every time for me with this.
BTW. do this with USB or Power Cable plugged in!!
another possibility is that your battery is low enough not to allow booting but is still able to light up the LED. it happened to me a few times that i was thinking it was completely gone and it was just low bat. remember that if you have a non booting device it may not even charge the battery anymore so you'd better ask a friend to lend you a charged one, just to be sure.
cheers!
Ill Buy The Brick!
au$200.00 in your paypal account upon a sale +50 to Australia.
Let me know...
Simon
Still Charging
I have 2 wizards and a universal... By mistake, i have tried to upgrade the G3 wizard but pluged the G4!!!!!...... So now i have abricked G4 wizard. Now when i plug the G4 it does NOTHING, it is completly dead, BUT is still charging the Battery!!!! I am sure of this because i have tested the battery in the other device.. So try the same on universal plug it in and wait a few hours it may charge the battery.
anyway, if you can't unbrick it, do me me know if u're selling it.
need some spare parts.
Suggestion
What you can also try is remove Activesync from your desktop, Restart your desktop, install Activesync again and connect your device.
It's word a try! Has something to with rapi.dll!
Cheers...
Leo
My failure...
Hello everyone, I've tried all yours suggestion one by one and step by step but without success.
My last chance to not consider this phone a complete loss is to sell it as spares/repair...
Does someone is interested?
P.S.: notwithstanding the phone is bricked it still charge the battery
Try holding the the two - softkeyes for longer/shorter time before you softreset while still holding them down.
Also try different intervals with the softbuttons while holding the Power + Light down, also with soft+Light & soft+power & power+light
all with different intervals.
Look closely at the screen after each try, to se if it goes to bootloader mode.
And remove SD card and Sim also.
I Hate Bootloader!
I have tried ALL of these power+light+reset suggestions and I STILL can't get into the damn bootloader menu! I just gave up and rip apart my JasJar every time I want to update it. For some reason the only way I can access this menu is by pulling the main battery and disconnecting the smaller(watch battery) one in the upper right hand corner and letting it sit for a couple of hours.
Come to think of it, when I use even the factory updates I don't even get a report on the update screen telling me what my current config is! So then I hit update anyway, the unit turns off, I lose my USB connection, it no longer charges, and I have to take the battery out. Almost like the PROGRAM can't even get it into the loader! This is probably how I learned to just yank the batteries when I want to upload.
Unless there is something different because I have an earlier model... I have no clue. Does the unit need to be running or something when I do this? I think this is a fairly elementary task but it just doesn't work. Has this happened to anyone else?
Yes, all my buttons are in working order = )
BTW after my last tear-down I have -
Bootloader: 1.01
Rom version: Ivan-2.60.00WWE
Rom date: 12/20/06
Radio version:1.14.00
ExtRom version: Modified
http://forum.xda-developers.com/showthread.php?t=247440&page=14 I think someone already suggested this, but just in case...
No chances
Well, today I've verified my battery and it works like a charm in the uni of a friend. Then the last possibility is gone.
Someone knows how to go ahead any further?
Hi,
My Universal fail to power on.
It do not enter boot loader with light + power + reset and show no signs of life. Batteries are both new and tested in other working units.
When connected to USB, PC reports "USB device not recognised"
I had ROMS flashed but failed at 99%. When reset the units did not power on or showed any signs of life.
It had been working fine up until the unsucssesful flash update.
I would like to be able to use it for work .
Please either post replies here or email me [email protected]
Your time and efforts will be greatly appreciated.
Regards,
quou
quou2006 said:
Hi,
My Universal fail to power on.
It do not enter boot loader with light + power + reset and show no signs of life. Batteries are both new and tested in other working units.
When connected to USB, PC reports "USB device not recognised"
I had ROMS flashed but failed at 99%. When reset the units did not power on or showed any signs of life.
It had been working fine up until the unsucssesful flash update.
I would like to be able to use it for work .
Please either post replies here or email me [email protected]
Your time and efforts will be greatly appreciated.
Regards,
quou
Click to expand...
Click to collapse
Please try to enter the bootloader mode in a bright room as it is very difficult to see in poorly lit environment. Till you enter the bootloader mode your device will not be recognised. Perhaps one of the three keys is getting released..the light button is the usual culprit. Once you are in the bootloader you can reflash.
Thank d_ranade for your answer.
I am sure the screen is 'all black' and I've tried to press the buttons several times.
I think the main problem now is how to enter the Bootloader.
I sometimes find it takes several goes to get into Bootloader mode. If not, have you tried a hard reset?
I've tried whatever i can do. Hard reset is useless too.
quou2006 said:
Hi,
My Universal fail to power on.
It do not enter boot loader with light + power + reset and show no signs of life. Batteries are both new and tested in other working units.
When connected to USB, PC reports "USB device not recognised"
I had ROMS flashed but failed at 99%. When reset the units did not power on or showed any signs of life.
It had been working fine up until the unsucssesful flash update.
I would like to be able to use it for work .
Please either post replies here or email me [email protected]
Your time and efforts will be greatly appreciated.
Regards,
quou
Click to expand...
Click to collapse
I have sent you a pm, it should help you.
-Jwrightmcps
Thank Jwrightmcps for your help, but i can not enter the Bootloader ,so can not use mtty to do more.
Unable to start/see bootloader
I seem to have the same problem with my upgraded universal which was working fine for about ten days. Then I installed TomTom on it and again it was all working that evening.
Then, when I turned it on the screen went blank (white), so I re-flashed it, but, part way through the screen went black, so I left it connected for further hour and nothing. I have since been unable to get it to do anything, it is not recognised by activesynch, it will not charge (either from the mains or the USB on either of the batteries) nor will it turn on or respond in any way.
I have unset ‘allow usb connections’. I have tried solidly for +/-10 minutes doing the backlight + on/off button and reset bit - repeatedly, with my wife helping to ensure all buttons were being pressed. All I got was a message from MicroSoft telling me that ‘One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it’. The only positive thing is that every time I do it and depress the reset, the red LED flashes (provided I leave the USB cable in) but at no point have either of us been able to see any writing on the screen.
Any guidance (apart from where to take it for recycling) would be welcome…
It happened to me several times too. Even in the old ROMS. But had learned many things out of it. I removed the battery. Wait for several seconds or maybe minute before placing it back. And after placing it back wait again for some time before doing the "power + light + reset" (bootloader). At some point when I am in the bootloader mode already and reflashing, connected to the PC already, the screen went blank again. So I'm sure that something went wrong again. I repeated the procedure again (removing battery, placing it back etc...) and the reflashing continued. It takes patience (maybe).
After having experienced this so many times, I'm beginning to assume that it is not because the battery is "bad" or there is a problem on the ROM being reflashed. It is on how it (the battery) is connected to the unit. The reason why it does not turn on, charge even if connected to the charger, does not hard reset, does not react to anything... I just don't know.
One thing more, the procedure I said above sometimes does not work at once. But at least I managed to "resurrect" my device several times.
This I am sure, it is not in the ROM that is being flashed or the update...
Hope this helps,
Lelen
lelen, Thanks for your assistance. I tried last night, but it still could not enter the bootloader mode...
I have the same problem =( and i don't know what to do, someone told me that i have to change motherbord to resolve this problem, i hope there are some other solutions.
Dead Uni
I too had this problem. With the device not responding at all and not able to enter bootloader stops mtty from working.
Only way i could get it to work was to take it to an O2 shop to send it away for repair (luckily the O2 XDA range has a 2 year warranty and because its completely dead they cant tell the OS has been modified).
Unfortunatly like the previous post i think it can only be fixed by replacing the mainboard.
Hi all, i found this thread http://forum.xda-developers.com/showthread.php?t=291097&page=6
so many people have the same problem , and nobody found a solution? i can't believe that on all this universals died motherboard, and there is no way to fix it with some special cable or some programm.
yes,i post the last reply of the thread you mentioned above, but nobody can resolve it.
I recommend you remove the battery and leave it over night. Put the battery back on, ensure it is properly mouted and try booting it.
It worked for some, no idea why though. I'm actually suspecting a bad battery mounting, which results in the motherboard unable to detect a battery is iserted, thus refusing to boot.
finally managed to get mine fixed, mine was out of warranty too and sent it off to carphone warehouse express service, took 3 weeks but was fixed with a standard chargeable repair charge of £40
I have a somewhat similar problem but not from upgrading. I accidentally dropped the device after a successful upgrade and the screen got damaged. Someone picked it up, opened it and noticed it was on even though the screen was damaged, and then closed it back. By the time I got it back it was dead and could not come on again. I have since replaced the damaged screen, but the device will not come on and cannot enter bootloader either. The device get warm if the battery is left on.
coolbeans252 said:
finally managed to get mine fixed, mine was out of warranty too and sent it off to carphone warehouse express service, took 3 weeks but was fixed with a standard chargeable repair charge of £40
Click to expand...
Click to collapse
i guess thats what i will have to end up doing
anyone goten repairs done in north america?
( i live in western canada)
got the same problem
sofene said:
I have a somewhat similar problem but not from upgrading. I accidentally dropped the device after a successful upgrade and the screen got damaged. Someone picked it up, opened it and noticed it was on even though the screen was damaged, and then closed it back. By the time I got it back it was dead and could not come on again. I have since replaced the damaged screen, but the device will not come on and cannot enter bootloader either. The device get warm if the battery is left on.
Click to expand...
Click to collapse
hi..please let me know if your device is fixed and how you managed to fix it. my email id is [email protected]
http://forum.xda-developers.com/show...6&postcount=52
A few months ago I dropped my dash and cracked the screen, it still worked, could still dial, could still recieve calls.. just couldent see anything.
I ordered a G1 and in the closed the Dash went.
Well, no I need to add a 2nd line to my account, and I need a 2nd phone.
So I figured I would order a new screen for the dash and just use it. Being prudent I decided to first make sure it still worked, I put it on a charger and the light came on showing it was charging.. ok, good deal..
I let it charge a while, popped in my sim, and powered it on, figured I would make a test call and such.
Well the screen lights up solid white (no suprise.. its broke) and after a few seconds.. the phone just starts beeping the alarm tone.. then it starts beeping it again over top the first.. and again and again untill there is this cacophony of racket, I have to pull the battery to stop it.
it worked fine (aside from the screen) when I "retired" it, but now it just freaks out.
I tried hooking it up to the computer, the light one the phone comes on, but thats it, the PC doesent see the phone.
Obviousley Im rather nervous about the idea of buying a new screen and going through the trouble of installing it on a phone, that best I can tell.. is totally screwed up..
any ideas on what I should do?
P.S. I can post a video of the insanity if that will help.
Have you tried the first natural response when things go wrong "a Hard-Reset" ?
Ok, i tried a hard reset, best I can tell it worked (no visual cues)
it no longer does the funky chicken on start up, but it doesent do anything else either.
I put my sim in it, let it boot up, tried calling it from another line and it just went straight to voicemail.
and if u conect to the pc, anything happen?
2ndly, try removing the battery, put it back then hold camera button and whilst still holdin it press the power button, wait for some 3 seconds then release em and then coonect to pc, check in device manager if anything shows up....
updates......
Check in comm manager if the phone is on or if in flightmode etc.. If not next step is to re-flash stock and see if the problem still persists?
keep in mind the screen is broken, i cant see anything.
Wingnutt said:
keep in mind the screen is broken, i cant see anything.
Click to expand...
Click to collapse
lol can't mem reading that but if can get sync then MyMobiler will let you see the screen
try what i said above and lets us know if u see something like windows ce smartphone in device manger
pls help me ..i lost connection ugrading to a new rom...now my xda exec universal is dea...even cant get into bootloeader..onmy soft reset and when i press the O for factory defoulds .still does nothing just goes to its dark screen
put it in to bootloader and flash a new rom.
universal dead
thanxs for the replay ..the universal dont even gets in bootloader. when i press the 3 keys for geting in the bootloader ,it does not .what else can i do???
Please read the wiki before posting:
http://wiki.xda-developers.com/index.php?pagename=Uni_Stuck_Bootloader
http://wiki.xda-developers.com/index.php?pagename=Uni_Stuck_Bootloader_Serial
I think what dekyprio is saying is that the Uni does nothing while powered on. I have the same issue on my side, so for now my Uni is waiting in a box for the process to bring it back to life :-(
Any help would be appreciate.
Regards
hey,
i have the same problem. I got a looking new universal, I tried to updaty the system, but my battery is very broken, and it crashed while updating. Now, when I try to get in the bootloader, it's crashing.
I hope you can help me!! And I never worked with a windows phone, and I never tried to flash one, so I don't know sth. about doing this...
ebi
There is no backlight in bootloader mode. Go to bootloader, put the screen under a direct light source and see if it says SERIAL or USB (it will be very faint). If it doesn't, the device is almost certainly bricked. Make sure the battery isn't dead and try this while connected to USB or AC charger.
You could also try the mtty method in the stickied topic and see if the device responds at all. It could be a screen problem (long shot though).
Don't forget to remove SD and SIM cards before trying to flash.
Don't think my device is broken, as I successfully updated the ROM, then played with it, forget it more than 2 weeks on my desk. and then never wake up again.
So when battery is dried down, and the internal backup battery (I think it's a supercapacitor), are fully empty, then there is no way to bring it back to life. As the battery only start charging when at least we passed the bootloader sequence, how could we bring it back to life in that case ?
Just in addition to this, I already tried to replace the battery by an external power supply, taking care of the polarity. But without success.
Please advise.
Regards
me too,i put my device in bootloader but led not light(not light screen)
billounet said:
Don't think my device is broken, as I successfully updated the ROM, then played with it, forget it more than 2 weeks on my desk. and then never wake up again.
So when battery is dried down, and the internal backup battery (I think it's a supercapacitor), are fully empty, then there is no way to bring it back to life. As the battery only start charging when at least we passed the bootloader sequence, how could we bring it back to life in that case ?
Just in addition to this, I already tried to replace the battery by an external power supply, taking care of the polarity. But without success.
Please advise.
Regards
Click to expand...
Click to collapse
You would need a fully charged battery when flashing even if you had it on a charger while flashing, the charger will do nothing while theres a ROM being updated.
atl_luan said:
me too,i put my device in bootloader but led not light(not light screen)
Click to expand...
Click to collapse
There would be no lights when in bootloader mode nor lights on the screen but you will see SERIAL at the top and V2.01 or lower at the bottom but you would need to look closely as there are no lights.
i have a a100 with the latest flexreaper rom installed and im stuck with a pretty serious issue:
a couple of days ago the tab was acting real slow and sluggish and getting bad battery life didnt think nothing of it so i just rebooted a couple times and left it alone . all was good untill the battery hit 10% and i plugged it up using the factory ac adapter. the next day (maybe 6-7 hours later) i went to turn it on and nothing no vibrate no screen flash nothing; other than the power button turning blue as i pressed it and it would stay on for a couple hours but still no other response from the tablet.
im at my wits end on what could be wrong and now i got my wife with her foot on my neck till i get it fixed. can anyone help me?
ive tried to do a hard reset with the reset button tried to boot into recovery /bootloader no dice
(also my home button flashed a couple time i pressed the power button) dont know if its relevant but wanna get as much info out as possible
wondering if anyone can help me...
frenize said:
wondering if anyone can help me...
Click to expand...
Click to collapse
It may take awhile for someone to see this and form something to try, random bricking for no reason is rare, its almost always some error by the user. However have you attempted adb connection to it? Leave it powered off, connect to the PC you used to unlock the boot loader then power on. Does the PC make the USB connect sound? Does the Acer vibrate? Did the home key blink again?
It really sounds like your boot partition is wrecked which wouldn't normally happen outside of flashing. If boot loader is trash then it won't know what to do and just sit there. No recovery or anything else.
Tapatalked from my Galaxy S II.
pio_masaki said:
It may take awhile for someone to see this and form something to try, random bricking for no reason is rare, its almost always some error by the user. However have you attempted adb connection to it? Leave it powered off, connect to the PC you used to unlock the boot loader then power on. Does the PC make the USB connect sound? Does the Acer vibrate? Did the home key blink again?
It really sounds like your boot partition is wrecked which wouldn't normally happen outside of flashing. If boot loader is trash then it won't know what to do and just sit there. No recovery or anything else.
Tapatalked from my Galaxy S II.
Click to expand...
Click to collapse
it made something like the connect sound but instead of the regular duh doom sound it did a dadadoom (kinda hard to describe the sound) but it was faster than ive ever heard the connect sound before which is weird. the tab didnt vibrate and it seems the home button blinks when the tab is dead and needs recharged
frenize said:
it made something like the connect sound but instead of the regular duh doom sound it did a dadadoom (kinda hard to describe the sound) but it was faster than ive ever heard the connect sound before which is weird. the tab didnt vibrate and it seems the home button blinks when the tab is dead and needs recharged
Click to expand...
Click to collapse
Yeah I know that sound it means USB connected but error for some reason. Its been shown if this thing dies all the way down it wont read the battery correctly and probably needs to be sent in. Before that I personally would unplug it open it up and remove the battery for awhile, maybe an hour then put it back and plug it in. But thats me, not the advice I'm giving. If you have warantee on it use that.
The batteries on a lot of devices and laptops etc have something of a fail safe, if the voltage drops below a certain point it trips to prevent cell damage, however it renders the battery useless.
I haven't searched out much past that if a reset is possible by us, but it seems the pack is trash after or needs sent in.
Since this is a sealed unit you void warranty opening it (well unlocking the boot loader did too) so you can't send it in for repairs without paying for it.
I hope someone can jump in and help figure this out, and prove me wrong.
Tapatalked from my Galaxy S II.
Weird, This exact same thing happened to me. Used it in the morning and now after work it won't turn on. I had already tried disconnecting the battery, but hadn't thought to leave it disconnected for an hour. My tablet has been running the leaked ICS since it came out and The last factory reset it had was about a month ago. It was working fine up until this. The power button seems to be responding correctly, the issue is that after the LEDs light up, there is no vibration or display. I hope someone can help us with this issue.
EDIT:
It won't connect in ADB mode. It will only appear on my computer as an APX device and since there is no vibration I am unable to boot into fastboot. Any help or suggestions? All the threads I have found have involved booting into fastboot.
i am also having this problem. i set ti backup last night to save to box i turned it on this morning it.worked set it on the charger came back to a frozen screen. I turned it off now just a black screen it turns on or the home button dose but nothing comes up on the screen
same thing here.
max69power said:
i am also having this problem. i set ti backup last night to save to box i turned it on this morning it.worked set it on the charger came back to a frozen screen. I turned it off now just a black screen it turns on or the home button dose but nothing comes up on the screen
Click to expand...
Click to collapse
I have been using ICS the leaked one, and last night I was goint to check my email and it did not turn on, I though the battery died. I plugged to the charger and this morning I tried to turning it on but it failed. I did the reset pin but nothing. I connected to the computer and it was recognized as a APX device and installed a driver ACER Picasso USB recover but i cant access anything. I am a nob. Thanks
A100 blackscreen
i am also having this problem. last night. just a black screen it turns on or the home button dose but nothing comes up on the screen. :crying: Help!!!!!!
Has anyone tried holding the power button for a while? Laptops do this too, if someone felt ventures, try taking the battery out and hold the power button. No promises, might work.
sent from my ICONia
same here
Having the exactly same issue, here...
I also tried to hit the hardware reset button and it does not help.
If the screen is blank while powered on its in failsafe mode, in other words is bricked, has to go to Acer.
Tapatalked from my Galaxy S II.
This just happened to me a few weeks ago as well. If you are still under warranty send it in to Acer, thats what I did. I just got an email saying they had fixed it and were sending it back for free!!
At the time I was on the 9/02 JB build. I wonder if this issue is caused by faulty hardware or if it is an issue that was made by rooting and unlocking it? I don't know enough about this stuff to answer that though, but it does make me think whether I should root/unlock it when I get it back or leave it stock.
Also thanks Pio_masaki for helping me a few weeks back wasn't sure if I was even going to send it in until you said they most likely won't be able to tell.
I highly doubt they even CARE when sending these in. They will void for physical damage most likely.
tshm55 said:
Having the exactly same issue, here...
I also tried to hit the hardware reset button and it does not help.
Click to expand...
Click to collapse
Ohmygod,
Same here, but it's 3 years ago. Sorry for digging the topic. Still no hope? I still keep the tablet and have just buy another refurbished mainboard to replace but still no vibrate and blacksreen still there.