Somebody else posted a while ago but nobody really knewanything and I now have same prob.
If I press the power button the screen will not switch off but If you hold it down the backlight still switches off so it's not the button broken. I thought OK I can live with this for a while but this means you also cant switch it on and the only way is by not locking all buttons when device off but of course it switches on in my pocket and my battery is dead before the end of the day. Also if I press the soft reset button to try and switch the device on, it hard resets it without me pressing the power button in at the same time, which again incredibly annoying!!!
I have tried reflashing ROM but no change, My power button did break off the mainboard a while ago so at first thought it was this problem come back but as others have the same problem and button still turns off backlight Im stumped about whats going on! . Stupidly even though within warrenty I took it to my local phone repair shop for the original button problem instead of T-mobile so my warrenty is now void so they probably won't accept to fix this new prob.
Unless anyone knows of a fix, would T-mobile take and fix If I pay (as I voided warrenty) or would they not even want to touch it because the void sticker is removed. Also would they charge a stupid amount even for the smallest fault?
Cheers, andy
I just brought mine to a t-mobile shop last week because my power buttom broke off the mainboard. My warranty sticker was also broken and they did accept it. Why wouldn't they if you're paying they don't care.
T-mobile don't do repairs, they use HTC, who also do out of warranty repairs.
http://www.htceurope.com/Wizard.aspx
I would clean off the warranty sticker completley including all the bits in the screw head and deny all knowledge if asked ;-)
Richard
Today I got a phonecall that they had replaced my phone with a new one. I told them that is wasn't a warrenty repair... they did make a mistake, but I still get the new phone for free... This solves my problems...
hi it was me that posted before, i never found a solution to this. i spoke to htc but they seemed confused as well. luckily mine is still under warranty so its going back. im going to drop mine into them in milton keynes so i will see if i can quiz them on it more.
WOW its fixed.
dont know whether anyone still needs info on this BUT mine is fixed, i told it that i was gonna take it to htc in milton keynes tomorrow and it fixed itself. well sort of. i will just write what i did when it star ed working. i tried everything to fix this. if you read the top post i think that is a copy of my original post. i was using my blueangel tonight to browse this site in bed using wifi. normally i dont really use this but my exec is charging. anyway i had tried turning wifi on and off before and the problem was still there. now after prolonged use the power button is working. i think it must be the wifi. i suspected this from the start. other than that the only other thing i have done is rotate the display but i think its the wifi. you know when you put them in standby when wifi is on there is a delay in turning off while it disconnects. mine froze then and after that the button was not working this is why i suspected it had something to do with this from the start.
Related
My 10 days old desire has already stopped working, today.. so sad!
I didnt do any flashing whatsoever.
It started with a Sense application crash, and after a few reboots things have kept going worse. First it acted like the vol down button was stuck, then after a reboot the menu button and the trackball stopped working.
I dediced to try an hard reset, but before i could do it just started hanging at the white/htc bootscreen (before 'quiely brilliant'). Now it doesnt go past it.
Vol- + Poweron doesnt work.
Back + Poweron enters the bootloader but i don't think i can do anything there.
Right now i'm abroad for work and im just luckyi brought my old Diamond..
I'm pretty sure it has to go back to HTC, but any idea would be appreciated
Why even bother messing - it's clearly not right so get yourself a shiny new one and experience new phone smell all over again!
And if you're from the UK, take it back to where you got it and MAKE them replace it. It's NOT down to HTC to replace it.
No, i'm from Italy, but i'll be in Turkey for at least one more week, so i don't think they're going to replace it. It will probably have to be sent out for warranty
I know what it is, hardware problem.. Your desire's power adapter/supplier is dead.
it can be changed. It happens due to overheating so I guess you charge it too much
Bam92 said:
I know what it is, hardware problem.. Your desire's power adapter/supplier is dead.
it can be changed. It happens due to overheating so I guess you charge it too much
Click to expand...
Click to collapse
how dare you to charge your battery that fiercely!
As already said, don't mess around with it - have it replaced under warranty. It has nothing to do with the power adapter - you probably have a faulty mainboard and they will replace it. It's a well known hardware fault.
Sorry to hear your phone is playing up could you not phone the shop from Turkey ?? and tell them the problem and could they change it when you get back, I'm not sure what the call would cost but at least you gave it a shot.
tezauk said:
Sorry to hear your phone is playing up could you not phone the shop from Turkey ?? and tell them the problem and could they change it when you get back, I'm not sure what the call would cost but at least you gave it a shot.
Click to expand...
Click to collapse
Look the thread DATE: 26th May 2010, 07:27 PM
note: not 26 may 2011, its 2010!!!!
I think he already solved or bought a new phone probably..this is an old thread..i dont know why someone ressurrect it
so recently my powerbutton on my evo has stopped working for some reason. in order for me to turn in on i have to press the button multiple times until the phone finally turns the screen back on. When i try to turn it off for some reason it goes into the menu with : shut down, airplane mode, silent, etc.
My question is, how could i get a new phone from Sprint if i have to, or
fix this problem if anyone else is having the same problem.
Do i have to unroot my phone before i take it in?
Well first I would like to tell you that when powering on your phone you should hold the button down then let it go it should come on. If not then it might be a problem there. But as for the menu coming up on shut down that is normal every phone does that. Even some other androids. I don't really know if you should get another phone yet maybe just switch up the way you are trying to boot it and see if that helps.
Sent from my GirLie Evo
sorry, when i meant turn on, i meant just turning on the screen.
Ive also tried pulling the battery and putting it back in, but the phone turns on instantly as soon as the battery goes back in. Im not sure if the Button is stuck or if some dust got in it or something, but as for the menu, when i just press the button to turn the screen off again, the phone would stall and then the power menu would pop up
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
chasealbright said:
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Did you have insurance on it? I'm having the same issue, but don't currently have insurance. Just curious if they are going to make me send it in to HTC for repairs, or if they can give me a replacement in store.
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
If you want to replace the phone the first thing you have to do is unroot. Sprint might charge you 35 dollars to replace it. (without insurance) They might not though. They'll probably replace it.
Tmakhanov said:
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
Click to expand...
Click to collapse
So I unrooted my phone, took it into a sprint store and they were going to give me a replacement. Said it would take about 5-7 business days as they are backordered, and had zero in stock. Unfortunately, I'm in the process of moving cross country, and the store can only order a phone to be shipped to their store...not to your address. I called cust service and they said to go back to any sprint store and they could/would order one to my home and I could mail back my current one upon receipt of the new one. Went to another store and told them this, and they said they couldn't! I told them my situation, the CSR asked around in the repair area, and they ended up having 1 EVO in stock that someone else was supposed to get as a swap on theirs, but ended up getting a different phone before the replacement arrived. So they did a swap on site! Cost me $35 plus tax, but I walked out the door with a (what looked to be) new EVO.
Just FYI, when I walked into the store, another person in line was also having issues with the power button on her EVO too.
chasealbright said:
I believe your button is stuck.
Click to expand...
Click to collapse
Right, that's why it goes straight to that menu with shutdown options
Bump for an update from OP
I'm having the same problem.
bjb_nyj101 said:
Bump for an update from OP
I'm having the same problem.
Click to expand...
Click to collapse
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
I had a similar issue myself , My power button was starting to sink into the actual body of the phone . It was random when it would stop working , then work fine after a while . I unrooted took it to a Sprint store where they told me they wouldnt look at it till it had completely failed . Since it being my only phone I was like "yeah fat chance I paid for a working phone and I will have a working phone especially since I pay you people for insurance" . Called Sprint they referred me to their technical support line ,I explained the issue and said they would send a phone . Next day I had a refurbished phone on the door step but heres the good part LOL . I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
SouthernEvo said:
I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
Click to expand...
Click to collapse
How do you check the counters?
##4636# (info) I think.
morriru said:
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
Click to expand...
Click to collapse
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
bjb_nyj101 said:
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
Click to expand...
Click to collapse
Yes I did unroot my phone. For all they know it was stock. Also did a factory reset before I gave it to them just so all my info was off the phone.
Mine is starting to have the same issue. Gotta press the button multiple to turn on or off. When u put the battery in it turns on automaticly. I have insurance but sprint KNOWS IM ROOTED. My stupidity, I had the salesman put a screen protecter on and I got a txt msg using the miui rom and the screen turned on... My brother watched him type in cpu "user rooted". What would yall do? Can you possibly fix it yourself?
I personally would unroot the phone and go to another store if it is possible in regards to the power button issue . Make sure you restore to stock condition and pay attention to the radios as well as the Pri on your phone when you restore back to stock. Thats what I did , I wiped everything SDcard and all everything was cleaned . I would then go to the store and state your power button is not working correctly . If they pull it up and say user is rooted . You have a clean stock phone , hell download some apps from market just to make it look good . Personally I cant see that being an issue but better to play it safe . Also rooting a phone does not cause a physical part of the phone to fail . Its like saying putting an aftermarket stereo in your vehicle will void your warranty if your O2 sensor fails under warranty . They are two seperate things. Rooting doesnt cause a switch to fail .
I have the 2.15 radio and 1.77 prl. I havnt updated my radio since I put fresh 3 on a long time ago. Yea I kno ots a hardware issue and I read somewhere that sprint would fix hw issues even with root. Not 100% sure on that tho. Its not a real big problem yet but it figures a week after sprint foumd out I rooted my phone I would run into a problem.
My phone's power button stopped working just today. Is it still possible to unroot without using the power button since that's how you select items in recovery/HBOOT?
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
Hi,
So i was a proud winner of Microsoft's WPAppItUp competition and recived a new HTC Mazaa. 4 or 5 months of enjoyable use and it decides to break on me. It froze up on me, no buttons responded, so i was forced to take the battery out and put it back in again and ever since it has refused to reboot. Its simply stuck on this screen:
#imgur.com/FhQ1C#
I contacted HTC to get it repaired. They said it was under warranty and so they took it for a few week. It came back in the same condition which i was very annoyed at so i contacted them again, they couldnt explain why but when they proposed i send it for repair again they told me it wasnt covered under warranty.
It might cost alot to get it repaired since parts may need to come from U.S. so any idea if i can fix this myself? I may aswell try because theres no warranty to void. I can't factory reset, i tried power + vol up + vol down buttons? And when i connect to zune it gives me the restoration error C101002E.
Any ideas?
Rob
Sounds like my broken omnia.
Try inserting a fully charged battery whilst holding the power button .
It worked a few times till the omnia went for repair.
Sounds like you do have warranty .
Mobile phones normally do have at least 12 months warranty so ask if it there clearly.
HTC's repair service isn't great apparently bear that in mind
Sent from my R800i using Tapatalk
you do have one year of warranty....so try that also
You could also try messaging one of the developer evangelists on twitter -- the fact that you have THAT phone means that you are a dedicated developer.
The fact that the Mazaa isn't sold normally means maybe it wasn't completely ready for production..
rob2910 said:
Hi,
So i was a proud winner of Microsoft's WPAppItUp competition and recived a new HTC Mazaa. 4 or 5 months of enjoyable use and it decides to break on me. It froze up on me, no buttons responded, so i was forced to take the battery out and put it back in again and ever since it has refused to reboot. Its simply stuck on this screen:
#imgur.com/FhQ1C#
I contacted HTC to get it repaired. They said it was under warranty and so they took it for a few week. It came back in the same condition which i was very annoyed at so i contacted them again, they couldnt explain why but when they proposed i send it for repair again they told me it wasnt covered under warranty.
It might cost alot to get it repaired since parts may need to come from U.S. so any idea if i can fix this myself? I may aswell try because theres no warranty to void. I can't factory reset, i tried power + vol up + vol down buttons? And when i connect to zune it gives me the restoration error C101002E.
Any ideas?
Rob
Click to expand...
Click to collapse
Just wait for a long time and the phone will start up again.
Used to happen with me, I waited long enough and the phone OS just started again.
yeah, just reboot it a couple of times and it switches on.
Also, if all else fails, you can just use the Rom for it that I posted some weeks ago. Just search on xda for "htc mazaa ffu"
that should fix it. [and while you're at it, just use the cab sender to update it - mine's on 8107].
My Girlfriend has the HTC one X and lately when she uses it the phone will all of a sudden freeze... she waits until the phone is able to restart itself before using it again,
this mornin she woke up and found out that the phone had somehow Hard Reset itself.. she never turns it off or let it drop below 5% battery power.. when she went to work at 3, she went into her bag to get her phone and the phone had some how restarted itself again but this time, everything was back to normal as well as he files, and games she plays..
the phone just now has 20% power and she has tried 3 different chargers and the phone just wont charge now.
Anyone got any ideas on what's going on? i have searched the forum and cant find anythin relating to this problem..
The phone is full stock... she wont let me root it lol..
any help would be appreciated
Thanks
Send it in for warranty.
I'm thinkin about that.. But does anyone not have any idea on what might be the problem first to see if there is an easy fix before i attempt to send it in?
Cause she's had the phone since it came out and not had any problems with it, until recently
Eric
The problem is you can't do much more. The only thing is a factory reset, but as you said its doing that already by itself. Maybe do it yourself 1 time from the bootloader.
Hold the power button and the volume - button as long as needed to see the bootloader and select there the factory reset.
Note : the phone loses everything, apps, settings....
All other options require unlocking and flashing but that will void the warranty that you still have now. So i do not recommend that in any way
i know about the Hard reset.. i've always rooted mine lol...
Thing is i need to wait unti 2 when she finished work then see if i can save some of the pics and other things from her phone before i attempt that and if that dont help then i'll just have to send it in... which will be best warranty or insurance??
Eric
Don't know. Mine is insured by my company
For damage i use the Vodafone insurance i have for it but cause it was not charging at all i could not attempt a hard reset so Voda took it in as a warranty fault so will wait a week to see what happens.
Hope it gets sorted ! :thumbup: