Develop Bugs

MDA 3 power button problem

Somebody else posted a while ago but nobody really knewanything and I now have same prob.
If I press the power button the screen will not switch off but If you hold it down the backlight still switches off so it's not the button broken. I thought OK I can live with this for a while but this means you also cant switch it on and the only way is by not locking all buttons when device off but of course it switches on in my pocket and my battery is dead before the end of the day. Also if I press the soft reset button to try and switch the device on, it hard resets it without me pressing the power button in at the same time, which again incredibly annoying!!!
I have tried reflashing ROM but no change, My power button did break off the mainboard a while ago so at first thought it was this problem come back but as others have the same problem and button still turns off backlight Im stumped about whats going on! . Stupidly even though within warrenty I took it to my local phone repair shop for the original button problem instead of T-mobile so my warrenty is now void so they probably won't accept to fix this new prob.
Unless anyone knows of a fix, would T-mobile take and fix If I pay (as I voided warrenty) or would they not even want to touch it because the void sticker is removed. Also would they charge a stupid amount even for the smallest fault?
Cheers, andy

I just brought mine to a t-mobile shop last week because my power buttom broke off the mainboard. My warranty sticker was also broken and they did accept it. Why wouldn't they if you're paying they don't care.

T-mobile don't do repairs, they use HTC, who also do out of warranty repairs.
http://www.htceurope.com/Wizard.aspx
I would clean off the warranty sticker completley including all the bits in the screw head and deny all knowledge if asked ;-)
Richard

Today I got a phonecall that they had replaced my phone with a new one. I told them that is wasn't a warrenty repair... they did make a mistake, but I still get the new phone for free... This solves my problems...

hi it was me that posted before, i never found a solution to this. i spoke to htc but they seemed confused as well. luckily mine is still under warranty so its going back. im going to drop mine into them in milton keynes so i will see if i can quiz them on it more.

WOW its fixed.
dont know whether anyone still needs info on this BUT mine is fixed, i told it that i was gonna take it to htc in milton keynes tomorrow and it fixed itself. well sort of. i will just write what i did when it star ed working. i tried everything to fix this. if you read the top post i think that is a copy of my original post. i was using my blueangel tonight to browse this site in bed using wifi. normally i dont really use this but my exec is charging. anyway i had tried turning wifi on and off before and the problem was still there. now after prolonged use the power button is working. i think it must be the wifi. i suspected this from the start. other than that the only other thing i have done is rotate the display but i think its the wifi. you know when you put them in standby when wifi is on there is a delay in turning off while it disconnects. mine froze then and after that the button was not working this is why i suspected it had something to do with this from the start.

[Q] HTC Desire has black screen

Hello,
I have a HTC Desire S-OFF for a week. I don't think that AlphaRev has something to do with it because I rebooted it at least 6 times since the operation.
The problem began yesterday when it fell from about 2 Ft and the battery went out of the phone. For the first 10 minutes, my screen was looking like a starchart. After that, I removed the battery and now when I try to boot it up, the screen remains black. I can confirm that my phone has booted up because the below buttons are lighten up (when I press on power button) and there is the green LED telling probably that I've got emails. There isn't any scratches or crack on the screen.
I don't know that to do. From where could the problem come?
Thanks in advance.
Vascer

Hello. It's probably a problem from the motherboard, maybe a short circuit or something. If you don't have any esthetic problems maybe you could try and get it to the guarantee and get it repaired for free.
I would be less probably to be a soft problem, since Bricked Screen only comes after flashing some .zip files incompatible.

truy to put your phone in fastboot power+back wait 30 second and then instal the ruu and your phone is back to normal

@UsManyDead. There are just minor scratches on the aluminium chassis but nothing that let me think that I've broken the screen. I'll send it back according to warrenty.
@en_mih. Thanks for you answer. Now they aren't supposed to see that i've rooted and S-OFF my phone?
Thanks for your answers.

nop your waranty is available good luck , wait for the message when you breng your phone home

Good, I'm going to send it to the support by mail. I will get it in ten days according to the technical support I've called this morning. I will call tomorrow because they forgot to give me the adress. Or I will rather ask one of their technicians to pick it up at my home, it is easier.
I will reply again when I will get it back.
Many Thanks.

good luck man

I finally got it back today, their tracking website told it was ready for a bit more than 2 weeks. I had to call the support 3 or 4 times before getting my telephone back (today).
The telephone is working again, they updated and replaced a component. Best news: the warranty worked so many thanks to both of you.
Virgile

Desire HD just vibrates 7 times - please help

Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.

craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..

Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.

Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse

Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.

Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.

Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...

Without screenshot is more difficult solve :-(

gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.

Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..

I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...

gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...

Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.

online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.

gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.

craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?

Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?

Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.

gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?

Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.

[Q] HTC Desire won't boot or charge

Hi! My first post here and, sadly, not a pleasant one for me.
Today I, while charging my rooted Desire (Ginger Villain 2.8, if that matters), launched an app and it crashed (black screen but with status bar still showing). Since none of the buttons were responding, I took out the battery and then put it back in and tried to boot it. I went as far as the GingerVillain logo screen but then stopped the process. Since I was impatient (and dumb...), I pulled the battery out again. On the next boot process it halted at the white HTC screen. But now on the 3rd try it refuses to boot at all. No response what so ever when I press the Power button. Charge LED doesn't light up if I connect the USB cable.
What could I have messed up? Any solutions? I sure hope I haven't bricked it or something... Any help is appreciated!

Can you access hboot or fastboot? If yes, use the last one flash ruu. If not, use the search. There is a thread with nearly the same problem like yours and when I remember correctly, it got solved.

Power + Volume down doesn't work.
The other thread that seemed to be about this problem also involved some physical damage. My phone hasn't been dropped or soaked though.
I will try to get a hold of a charged battery and see what happens. Don't know why would it crash and burn like this considering that I wasn't installing anything. :/

Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.

davebugyi said:
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
Click to expand...
Click to collapse
Had it sitting for approx. 4h with the battery removed. Put it back in and still no response what so ever. Power button doesn't do anything nor does plugging in a charger. Wasn't able to put in a charged battery because no one I know has this phone.
Not happy about this. And I'm pretty sure the tech support will just end up blaming the root...

Well, try to hold down the power button for at least 30 seconds while the battery is off. It works with notebooks. Other than that, no idea.

i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice

AssassinSvK said:
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
Click to expand...
Click to collapse
eehh..no.... if the motherboard is dead - so is the root, they won't know, so you still have your warranty.
My phone also randomly died on me once, it was rooted and S-OFF'd, sent it to htc and they repaired it for me. Don't worry about it just send it off. If it's dead it's dead.

in that case you are right, if mobo is realy dead so the root is dead too, yeah
sent it to htc and you will see

Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?

.gkl said:
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
Click to expand...
Click to collapse
no, all HTC as that you give them is your phone and your battery. No SIM card, no SD, no charger/ cables. Just the phone itself.

they dont need your sdcard, you should give them just phone, battery and thats all, everything else leave home, i just sent my phone with battery to repair, simple

Bumping this thread in case somebody finds it and wants to know the outcome. I gave the phone for repairs and the conclusion was a broken motherboard which they simply replaced.
I have to admit, I was ready to buy a new phone and now that I have my old one back, it's a kinda weird feeling. I definitely do want to upgrade to Galaxy S II but it's still bloody expensive. I guess I'll just wait till the end of my warranty (April next year) for even better phones to hit the market and upgrade then...

My HTC One X's story (APX)

I bought my phone from second hand without guarantee documents!
A day, me and my OneX went to a restaurant and waiting for food.
I want to check my e-mails and turned on WiFi but the WiFi is can't turn on :S
Ok, restart... bootloop.... factory reset...
After factory reset, i had the menu of languages. I chose my language and the phone can't respond... ok i lock my screen and reunlock my screen. I locked but i can't unlock :S
Ok. I "drop" my phone to another gsm service. I waited 3 month for my phone and he "drop me back" with this message: You phone is unrepairable.
I said What the f***!?
1 month later....
_______
I contact with HTC support. He gave me a Service adress. I send the phone to this service 2013.02.26. ... Today the service sent me a message to my old phone "Your phone repaired, you can take it on our customer service. Have a nice day!".
My phone is fully repaired without documents for 0 price!
Thank you HTC!

WinnerB0Y said:
I bought my phone from second hand without guarantee documents!
A day, me and my OneX went to a restaurant and waiting for food.
I want to check my e-mails and turned on WiFi but the WiFi is can't turn on :S
Ok, restart... bootloop.... factory reset...
After factory reset, i had the menu of languages. I chose my language and the phone can't respond... ok i lock my screen and reunlock my screen. I locked but i can't unlock :S
Ok. I "drop" my phone to another gsm service. I waited 3 month for my phone and he "drop me back" with this message: You phone is unrepairable.
I said What the f***!?
1 month later....
_______
I contact with HTC support. He gave me a Service adress. I send the phone to this service 2013.02.26. ... Today the service sent me a message to my old phone "Your phone repaired, you can take it on our customer service. Have a nice day!".
My phone is fully repaired without documents for 0 price!
Thank you HTC!
Click to expand...
Click to collapse
i sended last friday also my phone in because of the faulty wifi and bad battery life, really bad battery life...ok and because of another repair center my screen wasn't really original anymore and what do i reading on their letter today as i got my phone back ....lcd screen changed ...now it's again new like it is a new phone ...wifi repaired and battery was changed because of overheating and poor battery life ...WITHOUT paying something i think htc was reading that this all was f*cking us up with the repair centers due to sh*t support and now ....i'm sooooo happy *_*

Well both of you are very lucky indeed. Mine broke over xmas, basically loads of system apps started to force close like android.com and so on. This went on for a week and I got really annoyed and installed ARHD then freeze...nothing. I force restart and it never turned on again, I plugged it into the pc and I got a message saying driver could not be installed and there was an exclamation mark over where the htc driver was. So basically I think it was in some low power state such as APX but I don't know. I think there is confusion over what APX mode is around here.
To OP what made you think you had APX as you claim in the title.
In the end my carrier charged me £ 76.00 because they said I voided my warranty due to me installing what they said was Illegal Software on it. You are so lucky mate.

Maximus78 said:
Well both of you are very lucky indeed. Mine broke over xmas, basically loads of system apps started to force close like android.com and so on. This went on for a week and I got really annoyed and installed ARHD then freeze...nothing. I force restart and it never turned on again, I plugged it into the pc and I got a message saying driver could not be installed and there was an exclamation mark over where the htc driver was. So basically I think it was in some low power state such as APX but I don't know. I think there is confusion over what APX mode is around here.
To OP what made you think you had APX as you claim in the title.
In the end my carrier charged me £ 76.00 because they said I voided my warranty due to me installing what they said was Illegal Software on it. You are so lucky mate.
Click to expand...
Click to collapse
i just made all to stock and yes...really lucky that htc germany/ the repair partner of htc made it ....i'm sooo happy....like i said..i made all to stock updated again to latest ota and all was fine only a few days which is REALLY good )