Hi just got my JasJar from Austraila where i live.
I just tried to update to the new ROM and it died half was through.
No I can get to the bootloader mode but not to WM5.
Tried to run the upgrade again and it now states
CONNECTION ERROR.
turned off USB active sync and have bootloader V1.00
Please help I have only had the device for 8 hours
rang i mate support who were helpfull.
told me to take the battery out of the device and turn off USB Syncing in the connection settings in Active sync which i had already done.
Tried it again and it worked.
Dont know what the difference between removing the battery is to hard reseting but I dont care now it is back working
Glad it worked out for you dude. :lol:
I would have been crying if that happened to me on my first day with such a great new toy.
Related
I was in the process of applying an upgrade to the ROM using my laptop.
Everything was going fine so I went to make a drink. When I returned the screen saver was active on the Laptop and the screen on the XDA 2 was grey showing a progress report of 55% complete. When I looked at my PC sdreen there was an error message saying that my USB connection had failed (not the exact words) and offered to try to re-connect or end connection. I tried both but couldn't get activesync to reconnect. I have since tried a soft reset and hard reset but all I have is the O2 start screen with the bubbles. I can not switch off without removing the battery. Please Help
Regards Peter
i had a problem with my ROM and DCS helped me..
download the ROM from here and try again
http://forum.xda-developers.com/viewtopic.php?t=12528
it worked fine for me.
hope this helps
regards
nya
ptopping said:
I was in the process of applying an upgrade to the ROM using my laptop.
Everything was going fine so I went to make a drink. When I returned the screen saver was active on the Laptop and the screen on the XDA 2 was grey showing a progress report of 55% complete. When I looked at my PC sdreen there was an error message saying that my USB connection had failed (not the exact words) and offered to try to re-connect or end connection. I tried both but couldn't get activesync to reconnect. I have since tried a soft reset and hard reset but all I have is the O2 start screen with the bubbles. I can not switch off without removing the battery. Please Help
Regards Peter
Click to expand...
Click to collapse
It looks like the screensaver screwed up the connection. Not to worry, your device can still be upgraded.
Put the device in boot loader mode by pressing and holding the jog button (bottom centre of device) and the power button at the same time and press reset button. This should show the bootloader screen (dark screen with Serial V1.0x displayed). Put the device in the cradle and it should then display USB V1.0x. You don't need Activesync as the upgrade process looks after its own connection.
Make sure that the cradle is connected directly to th USB port on your laptop and not to a HUB and that the power supply is connected to the cradle. Disable the screensaver on your PC , restart the upgrade and it should work OK.
Hi there, I am from Malaysia, have feel question:
1) I am currently using Rom 1.72 which WAXX posted it earlier. Should I upgrade to this version that dcs posted? Is it necessary?
2)What is Blckberry that u guys kept on mention?
Thanks you very much.
You are a STAR Sir
Thank you very much for your help. It is people like you that brighten up the dullest of Manchester days. Your advise worked a treat and saved me from returning, what was a paper weight, to the "O2 Service Dept" (who are subcontracted by O2). Why they couldn't have given me the same instructions I will never know.
Just to alert others to the incompetance of the whole system. Nowhere in the instructions does it tell you to switch off the screensaver, (I suppose with hindsite I should have checked it myself!!!).
I spent the best part of an hour on the phone being passed around different departments as I questioned why it should happen and why nothing was being done to rectify the matter.
I am informed by the O2 Service Dept that a memo highlighting the Number of people returning machines affected as mine, has been ciculating the offices of O2, and distributed to Dealers for the last week. Wouldn't it be easier to temporaraly remove the download or add a warning about screensavers, or is this just another way the Service Dept has to make money?
Once again Thank You
Re: You are a STAR Sir
ptopping said:
Thank you very much for your help. It is people like you that brighten up the dullest of Manchester days. Your advise worked a treat and saved me from returning, what was a paper weight, to the "O2 Service Dept" (who are subcontracted by O2). Why they couldn't have given me the same instructions I will never know.
Just to alert others to the incompetance of the whole system. Nowhere in the instructions does it tell you to switch off the screensaver, (I suppose with hindsite I should have checked it myself!!!).
I spent the best part of an hour on the phone being passed around different departments as I questioned why it should happen and why nothing was being done to rectify the matter.
I am informed by the O2 Service Dept that a memo highlighting the Number of people returning machines affected as mine, has been ciculating the offices of O2, and distributed to Dealers for the last week. Wouldn't it be easier to temporaraly remove the download or add a warning about screensavers, or is this just another way the Service Dept has to make money?
Once again Thank You
Click to expand...
Click to collapse
Thank you . To be fair though, until you had this happen, I never thought about the consequences of a screensaver activating. It is something I can add to the list of things to be aware of though .
From what I have read from different people on this forum, however, I agree that O2 support is sadly lacking in basic knowledge for these 'modern' devices, and one would now expect their installation instructions to contain the things they should have learnt from people like yourself. We will have to see .
Hi all,
my TMO-MDAIIIc stopped syncing over usb cable!
I do not have any clue why!
Last thing i remember i installed the OpenVPN-Client!
I did this before on Windows Mobile 5 without problem.. So i presume it's not caused by OpenVPN!
Nevertheless i wonder if anyone has experienced this as well? I tried to connect the device to several computers without even ActiveSync recognizing it. But loading the battery over USB still works!
I also do not get a "Network Interface" if i connect the cable.
I searched several forums and find out there were similar problems, but unfortunately no solution for me...
It seems not to have something to do with the "Notification deleted" problem..
As i can see several replog.exe notifications. Also the one about RS232 Connections... Is there any other Notification missing maybe?
I also tried to play with the USB-to PC option in the settings menu. No effect.
Im totaly clueless i can sync via bluetooth, and irda, and of course wireless (gprs).
Any help would be much appreciated!
Cheers!
Syn
My phone stopped working the same as yours about 6 months ago. I recently found out that it was because i charge my phone in my car, which can damage the USB Interface Board in the phone. (usually when you have the phone on charge, and then start the car, causes a spike in the current).
As far as i know, the only way to fix it is to send the phone back to the supplier, who will replace the board under warrenty.
Assuming you have the same problem
Hi, thanks for reply!
could be true! I also charge it in the car frequently... I didn't payd a lot attention to if i plug it beofre starting the car or after...
So my last try now seems to be a "hard-reset".
I'll let you know if it fixes the problem.... If not....
I may need to "downgrade" the phone b4 sending it right?
Cheers!
Syn
Synablade said:
Hi, thanks for reply!
could be true! I also charge it in the car frequently... I didn't payd a lot attention to if i plug it beofre starting the car or after...
So my last try now seems to be a "hard-reset".
I'll let you know if it fixes the problem.... If not....
I may need to "downgrade" the phone b4 sending it right?
Cheers!
Syn
Click to expand...
Click to collapse
yeh, its probably a good idea to put the original ROM back on
What's really bugging me is:
Why is it still "loading" the battery after damage to the USB-Circuit??
Anyway.. i did the hardreset, and guess what...
no effect... my problem now is.. if usb stopped working.. how do i flash back to original rom? :->
bluetooth? *shudder*
Cheers!
Syn
hi,
I always clear the option usb to pc.I think this wil solve you problem
settings>connections>usb to pc
Cheers,
zaza
Synablade said:
What's really bugging me is:
Why is it still "loading" the battery after damage to the USB-Circuit??
Anyway.. i did the hardreset, and guess what...
no effect... my problem now is.. if usb stopped working.. how do i flash back to original rom? :->
bluetooth? *shudder*
Cheers!
Syn
Click to expand...
Click to collapse
yeh, same as me i havent been able to flash a cooked ROM to mine at all. You can change the ROM by using the MicroSD, as long as you are USPL unlocked. There is a section in the Wiki about how to do it.
You cant change the ROM using bluetooth, caus half way thru flashing, whats gonna control the bluetooth??!
The Battery still charges caus the battery charging circuit is seperate to the USB control circuit
Are you guys running XP on your comp/laptop? have you turned off your firewalls? i had problems syncing on my laptop with xp, now i use my comp, but i found if i removed firewalls all was ok. if you have tried reflashing, or if you havent flashed any new software if you have tried re-sinstalling active sync, try the above, im sure its somethign simple
patterns said:
Are you guys running XP on your comp/laptop? have you turned off your firewalls? i had problems syncing on my laptop with xp, now i use my comp, but i found if i removed firewalls all was ok. if you have tried reflashing, or if you havent flashed any new software if you have tried re-sinstalling active sync, try the above, im sure its somethign simple
Click to expand...
Click to collapse
I've tried everything... WinXP, WinXPx64, Win2000, Win Vista, active sync V.3-4.5... the only answer is to send the phone back to T-Mobile, they will fix it under warrenty tho, so it aint so bad.
hi thank you all for your replies!
unfortunately i think mugglesquop is right,
the device died from power overflow from car adapter...
funny thing here is: i use a motorola car adapter all the time! no problems.. then i changed to a tmobile provided adapter! And now it seems that tis one is vulnerable to power highs! Great!
You know what ? I love t-mobile for providing "cheap" "crappy" hardware!
actually im downloading the original rom i found and i will try to flash it back via sdcard. Then i will send it in!
Cheers!
Syn
What rom are you using ?
I had the same problem & i was using B&B4.3. It took me a couple of days of trying before i could get an activesync connection. I then flashed O2's mobile 6 Rom & hey presto everythings working again (now trying different rom). Not sure it was the Rom as only a few people seem to have experienced the problem. So it could have just been a coincidence. Also i would assume that the problem should be instant rather than after a few days of having the rom flashed. Have you tryed jiggling the usb cable about in the phone to try & get a connection ?
Synablade said:
hi thank you all for your replies!
unfortunately i think mugglesquop is right,
the device died from power overflow from car adapter...
funny thing here is: i use a motorola car adapter all the time! no problems.. then i changed to a tmobile provided adapter! And now it seems that tis one is vulnerable to power highs! Great!
You know what ? I love t-mobile for providing "cheap" "crappy" hardware!
actually im downloading the original rom i found and i will try to flash it back via sdcard. Then i will send it in!
Cheers!
Syn
Click to expand...
Click to collapse
lol, gotta love T-Mobile... No WM6 update as well
Good luck getting ur MDA sorted!
Hiya i hope someone can help, i took delivery of my MDA compact 3 yesterday to replace my aging blue angel. Everything went well until i connected it up to the computer. I already have active sync 4.5 installed for my previous phone. But as soon as i connect the phone via usb to the computer it kills my wifi connection. I have to then re boot the machine to get it running again, im 99% sure this is down to the actual phone as my blue angel has worked for years without this problem. Is there a setting that ive missed?, ive spent hours trying to figure this out now, the phone for some reason appears on my network connections (never happend on old one), ive disabled the network setting but it still kills my net..... aggghhh lol
thanks in advance for any help.
roy
http://forum.xda-developers.com/showthread.php?t=331960&highlight=metric
thanks for that, sorry for the late reply not been online. Anyways ive tried that and its still doing the same thing, ive now started to sync with bluetooth as this solves the problem but not ideal.
Update...... I just loaded wm6 from tmobile website hoping this may solve the problem. I tried that walk thru again and no dice. I kept losing all my internet connections. SO i had a play with the phone and in the settings menu i found a USB to PC icon. I opened that up and UNTICKED "Enable advance network functionality". Pluged the phone again in the usb slot and away she went, all my connections are still live!! yipee.
Hope this helps a fellow member out in the future.
thanks
I used to own a T Mobile MDA Compact 3 which I believe is the same as the Artemis.
The phone worked fine for me over the 18 months I had it. However I've since sold this phone on ebay and the buyer has reported a problem where it keeps cutting off via email.
I don't know if he's pulling a fast one or if this is a genuine problem. If it is a genuine problem how do I fix it? Any help would be appreciated.
The only problem I've had with the phone is a screen problem on it in January and went back to T Mobile for repair. They sent it back with a replaced screen and WM6 on it which the buyer is saying is likely to be the cause of the power cut outs.
If it is WM6 does anyone know how to downgrade the device back to WM5? Any help appreciated.
Rather than paraphrase his emails I'll just list them in order received:
Email 1 received:
"hi.. this phone keeps switching off compeletely. each time i have to restart. sometimes its after 10mins other times its later. do you still have any warranty on it? if so can you post me paperwork and i can possibly have it repaired. if not then its faulty. it just keeps randomnly switching itself off. ive tried hard resets. even downloaded latest roms from tmobile website for compact 3 but still no success. ?? only other thing i can try is reinstalling windows mobile....."
I asked him for the link used to download the rom:
Email 2:
"tmobile direct.. under support and software.. i worked for 02 providing data support on pdas for 7 years and now own a 60 seater call centre in manchester and sell consumer and business mobile phones.. look at my feedback. ive bought and sold many pdas. im familar with them. backlight and power settings are unticked. it just completely shuts down. same as would when you would when you do a soft reset. after a hard reset the only thing you can really do is make sure the latest rom or software is installed. its an intermittent problem and i cant replicate it all the time. when it does it just switches off completely. no error messages at all. on standby it fine. its when your using the phone, any application or even on the internet. did wm6 come with the phone or did you install this yourself. ive noticed wm6 is not available on this model by tmobile. they have taken it off their websites.. ive used wm5 and have never experienced problems with them. if wm6 was an upgrade do you have wm5"
Email 3:
"i will try another battery as i have more mda compact 3's... if it works with another battery. no probs. i'll keep it. if it doesnt then i will have no option but to return as its faulty. could well be the battery if you have used it for about 18mths.. will keep you posted. thanks"
Email 4:
"i have done a little more testing and here is a problem that i can replicate every 5-10 mins.. the phone itself if not used does not switch off. its when its used that i have the problem. i have noticed in the about section the phone originally came with WM5. so maybe its the WM6 that is not fit for the phone? WM6 is not available and not supported on this model by Tmobile. Anyway. if i log onto to the internet via gprs and am physically browsing after a few mins the phone will reboot itself and switch off. so if im on the internet but not actually browsing and have just a gprs session active, the phone is fine. its only when i am actually browsing a site - it can be any randomn sites its not linked to any one site.. regards bash - hope the above makes sense.."
Email 5:
"i still have not had chance to try with a different battery but when i do i will let you know. i dont think you are a rip off merchant at all. im just letting you know the problems i am experiencing. its not just the internet. its also when i use my own 3rd party software which i use on other mdas orbits and spvs and works totally fine. i will speak to tmobile in the morning and see if i can get wm5 off them as i think its related to wm6. if the battery or wm5 does not fix it then i will have no choice but to return it. will keep you posted. regards"
bump.
Any help really appreciated.
I have the very same problem here !!!!
Dont think its the battery because it started from one moment to another with a FULL battery
I had the same problem with my phone turning off during use for no reason even when the battery was showing it was charged.
I replaced my battery and all seems to be OK now.
See thread http://forum.xda-developers.com/showthread.php?t=543194
Regards, Alistair
Hey all,
Please bear with me
Here's the thing:
I got my factory unlocked Lumia 900 back in June from Amazon US... I'm really happy with the phone... no issues whatsoever.
My last update was about 3 weeks ago (forced through Zune {plug phone then disconnect from internet} to 8779.
On Thursday (Sep 20th), Zune suggested that a new update was available... So I did the update. I'm not sure there was any changes, but the firmware is still 8779.
On that same Thursday (after the update), I decided to convert from hotmail.com to outlook.com... So i had to reset (to factory settings) the phone.
After a couple of hourse, all apps (that were installed) were reinstalled and all accounts were created, linked... (in other terms, the phone was back to the same state... but with the outlook.com sign in)
Since then, my phone is rebooting on its own. It restarted once on Thursday, a couple of times on Friday... But on Saturday, It has rebooted more than 20 times already (many times when I'm not even using it).
- Since it worked fine for 3-4 months... I'm sure it's not a hardware problem... (and I'm not a US resident... so an exchange is not an easy option).
- Did anyone experience anything like that?
- If you have any advise/suggestion, please help me... anything!
Sorry for the long thread.
Thank you.
You should probably try the hard reset again. Sometimes when my phone is connected to the car or wall charger or any other type of charger and I try to reset it it will keep rebooting until I disconnect it, then it can reboot normally. Hopefully that helps or gives you some ideas.
detox8907 said:
You should probably try the hard reset again. Sometimes when my phone is connected to the car or wall charger or any other type of charger and I try to reset it it will keep rebooting until I disconnect it, then it can reboot normally. Hopefully that helps or gives you some ideas.
Click to expand...
Click to collapse
If all that fails, and you really don't want to try to exchange it under warranty, there's always the Nokia Care Suite. You can flash the Stock OEM ROM to the phone agian. It has helped Some people get their phones working normal again. If it is NOT a hardware issue, and you sent in for warranty, this is exactly what Nokia would do to it, then send it back to you. I Highly suggest you download the LATEST ROM shown in the Care Suite, don't use the ones I've left links for. They are not the latest. Using the care suite, find the ROM that matches your Product Code.
Thank you for the reply.
Actually, I re-did a hard reset on Sunday and all is working great now
So if someone is having a similar issue, a hard reset would solve it