hi! does anyone encounter this problem with their xda iis? whenever i remove the battery, even if it's fully charged, my phone performs a hard reset. as far as i know, the backup battery should last for about 20 mins. i tried removing the battery for about 5sec then put it back on and my phone still performs a hard reset. is this normal? tnx!
i'm having the same problem. mine does a hard reset too when the battery is removed. can anyone else verify this as a hardware fault (the backup battery not working)? i just got my unit 2 days ago and i want to bring it in for replacement. did you just get yours from globe telecom? perhaps they got a bad batch? i hope they have replacement units.
happens the same to me...
The battery release catch is the switch between the main battery and the backup battery.
If the contacts are dirty/loose, the phone temporarily is without both batteries, so hard resets.
Did you tried switching it off and then remove the battery.... or u un plug the battery directly?...
I am using it without any prob, gives me about 10mins...
found this earlier thread: http://forum.xda-developers.com/viewtopic.php?t=18582&highlight=battery
from the looks of it, its a sorta common defect but a defect nonetheless. i'm gonna gun for a replacement unit. the thread does describe workarounds to the problem, but for me a defect is a defect and its going back.
besides, the workarounds require that you are plugged in. not much of a work around
and yea, i turn off the unit first (including the radio) before i detatch the battery. still goes hard reset on me. when i check back after the hard reset, the backup batt is at 100%, meaning it hasent kicked in. the one time that it reported to be not at 100% after a batt removal test, it still did a hard reset so i guess at that time it didnt kick in fast enuf so save the data
smart
thorne said:
i'm having the same problem. mine does a hard reset too when the battery is removed. can anyone else verify this as a hardware fault (the backup battery not working)? i just got my unit 2 days ago and i want to bring it in for replacement. did you just get yours from globe telecom? perhaps they got a bad batch? i hope they have replacement units.
Click to expand...
Click to collapse
got mine from smart... didnt notice the problem until now... they only replace units for the 1st 2 wks... so i cant bring it back to smart anymore... got this last month...
Same problem on Imate JAM...
Like you, I have a Hard Reset problem with my JAM. The backup battery seems to be full under the Memory settings. But whenever I switch the JAM off (put into also flight mode) and remove the battery out for SIM exchange or just remove the battery to test for only just 2 seconds, after replacing and turning the device ON it starts to reboot the device from start as made a Hard Reset.
Everything (all data in Memory) is lost. I tried to search this issue on many forums but couldn't find any suggestions.
Have you found the reason why it does so?
I also tried firstly to Pull the red switch than take the battery out, but the same problem occured again. I dunno what the Red rubby switch is used for?
I think the backup battery is defected on most HTC products.
Even I tried leave the device without battery for one day long but the backup battery still seems to be %100.
I think HTC devices are still protypes and beta versions...
Good thread.. I was just about to buy a spare battery for my IIs, but if it hard resets everytime I pull out the battery, what's the point of a spare battery? :roll:
Will have to backup everything and do a test to determine if I have this 'defect'...
OK, after having an emailing adventure between me and IMate Technical service from ClubImate they decided that this issue could be a hardware problem. I guess most of these products have the same problem but becuase not everyone removes battery they don't know if this problem exist on their devices.
It has not been more than 25 days I bought this JAM. I am afraid this device can make more faults in the near future...
Does anyone have other fatal problems like these?
It happened to me when I first got mine too. Two ways I found that did not cause a hard reset.
1. Before removing the battery, make sure your device is plugged and charging.
2. Get one of those SPB software that has an option for "suspend" or turn off. Make sure the device is fully off before removing the battery.
Both ways worked for mine. Good luck on yours.
Thanks my firend,
I'll have a check. But I think SPB is just a backup application.
So you say, if removed battery on hard reset just Restore everything back?
Anyway, in a helpless situation this should work!
Try This!!!
I was having the same problem... even if i power it off and then remove the battery, it would still HARD RESET on the next boot. this problem seems to have gotten worse day-by-day, so I was advised by my service provider to get it repaired by HTC as I dont have insurance, As long as your phone isn't *nicked goods* you can go to
http://www.htceurope.com/
and log it in for repairs if its under guarantee of-course. if its out of warranty they may charge you.
hope this helps
I deciced to sell and get rid of this JAM. Coz there are more problems like low earpiece volume issue. And I am afraid there will come more. Maybe we've gotta wait for a real Brand to make a PDA/Phone?
Thanks a lot.
Surfing said:
2. Get one of those SPB software that has an option for "suspend" or turn off. Make sure the device is fully off before removing the battery.
Click to expand...
Click to collapse
Can you please give us a direct link?
removing the battery
before i used to experience hard resets when i remove the battery, and upon checking the back up battery, it is still 100%.
i am now using the psshutxp application to turn off the device before removing the battery.
For 15 mins without the battery, my xda is using the back-up battery to avoid the hard reset. and upon checking in the memory/battery indicator, my back-up batt was already below 20%.
all the while i thought i do have hardware problems in terms of battery.
I have installed it thank you.
But when I touch Shutdown, it simply blanks the display and the lights on the phone are still working. Is that okay? I can also receive calls while the screen is blank...
Ok, I have downloaded that application. It acts like a read shutdown. Step by step I tried first to Shutdown, then removing the battery. But sorry again everyhting has gone.
Are you sure that yours was also making hard resets before using this application when renoved the battery?
shutdown
this app works for me. am running wm2003se. I can leave my device for 20 mins without the battery, and still no hard reset occurs. Lucky me huh?
Try searching other thread regarding this application.
Related
I need some advice/help. Here's the story:
My Dash with Kavana wm6.1 started giving me "out of memory" errors. At one point, I couldn't send text messages, and I opened CeleTask to see what was running. Nothing appeared in the list--no running programs, no free memory options, nada. So I rebooted the phone. Then it would freeze at the green Windows Mobile screen. Removed the battery, SD card, Sim card--still nothing. So I Googled the problem and found out how to do the hard reset (hold down both soft keys while pressing the On button, release, wait until DOS-like screen appears, hit any key).
Okay, phone did start up--but it reset the phone to default, wiped out memory and apps. Okay, no biggie. Got everything set up again. But here's the kicker: Whenever I spoke on the phone for, like, a half-hour, the battery charge would drop from 100% to one bar--maybe 28%??? And this is after just unplugging it! But when I plugged it back up again, the charge would read either 100% or somewhere close???
So my question is, could doing a hard reset have damaged the battery? Or is there some setting that I may have lost from the hard reset that messed up how the phone is monitoring the battery? I ordered a high-capacity battery (which was long-overdue anyway, because even before all this I got 8-9 hours of use out of the battery), so maybe the point is moot. But has anyone run into this before?
DF
darkfire62 said:
I need some advice/help. Here's the story:
My Dash with Kavana wm6.1 started giving me "out of memory" errors. At one point, I couldn't send text messages, and I opened CeleTask to see what was running. Nothing appeared in the list--no running programs, no free memory options, nada. So I rebooted the phone. Then it would freeze at the green Windows Mobile screen. Removed the battery, SD card, Sim card--still nothing. So I Googled the problem and found out how to do the hard reset (hold down both soft keys while pressing the On button, release, wait until DOS-like screen appears, hit any key).
Okay, phone did start up--but it reset the phone to default, wiped out memory and apps. Okay, no biggie. Got everything set up again. But here's the kicker: Whenever I spoke on the phone for, like, a half-hour, the battery charge would drop from 100% to one bar--maybe 28%??? And this is after just unplugging it! But when I plugged it back up again, the charge would read either 100% or somewhere close???
So my question is, could doing a hard reset have damaged the battery? Or is there some setting that I may have lost from the hard reset that messed up how the phone is monitoring the battery? I ordered a high-capacity battery (which was long-overdue anyway, because even before all this I got 8-9 hours of use out of the battery), so maybe the point is moot. But has anyone run into this before?
DF
Click to expand...
Click to collapse
No that would not affect it, it sounds like you need a new battery. My personal opinion is if you do get a new battery to get an extended one off ebay for like 26 dollars with shipping... You will love this battery...
Here is the link to an extended battery off ebay which I myself own as well...
EXTENDED BATTERY LINK
Yeah, I ordered the 2200mAh extended battery last night, really looking forward to getting it...but I'm still wondering why this happened all of a sudden, right after the hard reset. I mean, what if I get the extended battery and (heaven forbid) I do a hard reset in the future. Do I have to look forward to the same thing happening?
I mean, I've read where the OEM Dash batteries were basically UGH--old, decrepit, underpowered. Maybe this was the last straw for the battery, I can buy that. But if it's something more, I just want to know that before I try a hard reset again, know what I mean?
DF
darkfire62 said:
Yeah, I ordered the 2200mAh extended battery last night, really looking forward to getting it...but I'm still wondering why this happened all of a sudden, right after the hard reset. I mean, what if I get the extended battery and (heaven forbid) I do a hard reset in the future. Do I have to look forward to the same thing happening?
I mean, I've read where the OEM Dash batteries were basically UGH--old, decrepit, underpowered. Maybe this was the last straw for the battery, I can buy that. But if it's something more, I just want to know that before I try a hard reset again, know what I mean?
DF
Click to expand...
Click to collapse
i think even tho, when you do a hard reset especially, the phone is plugged in, the battery being crap to begin with, certain actions, draining actions such as a hard-reset, just kicks the battery off the cliff.
If your battery is about a year or so old then I believe it might just have been it's time. Now this is just my opinion but I always flash my phones to another Rom only when the battery is 100% charged. I've heard similar problems with other phones in the past. I also noticed if you have your email settings to update or check your email every 10 minutes or a newsfeed reader checking ever so often you are going to get ridiculous drain on your batteries. So, in other words it could be a number of reasons why your battery drains. It's just checking those settings. Timeout settings etc... So, in other words try a number of things to see if that's the issue.
The general drain issues, yeah, I use ActiveSync to my company's OutLook webmail services and that's going constantly; plus I check my Yahoo! Mail like every 10 minutes. But that was prior to this and I got 8-9 hours of use out of a fresh 100% charge. Plus, I constantly keep the phone plugged to one laptop or another using a USB cable. I have noticed recently that it seems to drain relatively quicker (maybe 4-5 hours) after keeping it plugged up all day. But this half-hour thing was just ridiculous. All in all, I accept that the hard reset probably helped the battery kick it, but that it was already on its way out.
And the good thing, of course, is that if I have to do a hard reset again, I will pop in the original crappy battery, to do it with. No harm, no foul that way...
I'll let you know how the extended battery works. Thanks, everyone.
DF
Hi all,
My two year old HTC P3300 has gone dead and I suspect it could be the battery. How could I know for sure? When it was new I upgraded to WM6 and apllied the corrupt SD patch because it was crashing sometimes when I would access the SD.
After that it has been working flawlessly for over a year except for battery life which has been getting shorter and shorter for the past few months. I turned off bluetooth and wifi and still the P3300 was only able to go for about 24H with normal usage (just four or five calls, a few reminders and no GPS).
All of a sudden a couple of weeks ago it started just turning off by itself when using simple things like card games. I could feel the battery was pretty warm and pressing the power button would do nothing. Only a soft reset would work.
Then a few days ago it finally decided to die. I was playing Freecell with the battery at about 80% and it turned off by itself but now even soft reset won't work. When I plug in the charger the orange light wont turn on althoug the battery does get a little warm.
The only thing it will let me do is start a hard reset but nothing much happens. It says to press send if I want to return the P3300 to the original factory settings. I accept and for about one seccond it shows:
Format FAT partition!
Format complete!
Then I get the HTC boot screen and some red letters that say:
IPL 1.36.0001
SPL 1.36.0000
and then nothing else happens. It just stays like that for a couple of minutes until it turns off by itself. After that I can't even do a hard reset unless I put the phone on the charger for a couple of hours.
To me this looks like it could be an exhausted battery but how can I confirm this without buying a new battery? I checked with a tester and I get 3.07V DC but I can't seem to get any amp reading (maybe I'm doing it wrong).
Please any ideas would be welcome. I love my P3300 and I hate the idea of having to change.
lolailo54 said:
Hi all,
My two year old HTC P3300 has gone dead and I suspect it could be the battery. How could I know for sure? When it was new I upgraded to WM6 and apllied the corrupt SD patch because it was crashing sometimes when I would access the SD.
After that it has been working flawlessly for over a year except for battery life which has been getting shorter and shorter for the past few months. I turned off bluetooth and wifi and still the P3300 was only able to go for about 24H with normal usage (just four or five calls, a few reminders and no GPS).
All of a sudden a couple of weeks ago it started just turning off by itself when using simple things like card games. I could feel the battery was pretty warm and pressing the power button would do nothing. Only a soft reset would work.
Please any ideas would be welcome. I love my P3300 and I hate the idea of having to change.
Click to expand...
Click to collapse
Hi!
I'm experiencing the same problems...
Tried new rom, sdhc update cab, format sd to fat32, try another sd, etc...
Seems that the phone works more or less well if there's no sd card (maybe because it need more juice from the battery?), and even better, if I can say that for a phone..., without sim card too.
It worked more or less today only with sim card on it, but when there was an sd card it keeps blocking, hanging and turning off with difficult turn on situation.
Can someone help us?
Thanks!
Hello both.
It can be frustrating waiting for help (and you might have found an alternative solution) but I'll say what I can.
If your Artemis can be operated more normally whilst charging but fails quickly under battery power, that certainly suggests a battery problem.
Batteries are consumables but hard to test (although some shops can) - try your local retailer?
My spare battery is a Sanyo ARTE160 rated 3.7V 1,200mAh.
On the reverse, 4.2VDC is printed amongst chinese characters and it actually measures 4.16V off load. I'd think 3V far too low.
There's clever technology behind the management of these LiOn batteries because both over charge and over discharge can damage them. Their life is more determined by battery chemistry and charge/discharge cycles than age.
One caution - measure voltage by all means...
BUT
DO NOT measure current with a test meter to a battery - particularly not a LiOn battery - because it amounts to a short circuit. Current can be so high as to blow the meter fuse and in cases of sustained short circuit or over charging, the battery can swell or even burst dangerously.
I'd think a replacement battery (via e-bay?) far less expensive than paying repairers to confirm the battery was the only problem.
Hope this helps
Hi!
I bought a replacement battery from Ebay.
All seems to be OK yesterday at night until today by noon.
Today, in the middle of a phone call, the phone stalls.
After a reboot and some hours later, the phone keeps crashing and crashing and, sometimes, it doesn´t turn on...
Will try now to upload an original rom and see what it does.
Regards!
This might have happened because difficulties whilst using an impaired battery left a legacy of part-saved data, registry and file corruption problems.
The outcome would be good to know because battery problems can/will affect us all eventually.
Also, a brand new battery can need a few charge/discharge cycles to bring it up to best condition.
I also got a new batery from ebay and unfortunately it still doesn't work. Behaviour is exactly the same as before.
I suppose this means it is hardware related. Do you suggest opening it up to see if there is anything loose or broken that could be resoldered?
Thanks,
My p3300 went blank and I had the take the battery out to switch it on again. Took it to HTC and they had to replace the insides of the phone. When I got is back the batt. Only lasted for a day and it use to work for 4 days.
My girlfriend has been having problems with her phone lately which i do not think it is her battery. Even if she fully charges the phone like 5-10 minutes later it will say low battery and turn off on her. I tried switching batteries out with her and it still says low although my battery is fully charged. Sometimes after it shuts off from saying battery low 30 minutes later she'll be able to turn it on and it will say full battery.
Fixes I tried:
Charging it over night Sometimes it will turn off while charging because it says low battery.
Using the 1% Battery Increment Driver
Switching batteries with my phone. Her battery in my phone will say 100% and my battery when fully charged in her phone will say Main Battery Low.
Is it stock ROM? If it is you may have a bad phone. If not, reflash and test. Or just try a different ROM and see if the issue remains. If it does, you certainly have a bad phone.
It started when she had stock ROM. so I Hard reset it and it still happened. then i installed Energy Series ROM. and it is still happening.
just today we woke up it was at 100% then when we unplugged the phone it went to low battery and 1%.
So what do i do to try to fix this problem? do i call HTC and see if they will replace it? AT&T? The thing is i bought the phone from a private seller.
any other ideas why the problem may be occurring?
help please!
Penguin_02 said:
help please!
Click to expand...
Click to collapse
if it doesnt have water damage visit your local carrier store letting them know the problem. If it is less than a year old they should honor the phone warranty. I've found in person they are more likely to help you out.
With water damage they will be reluctant to do any work on the phone and insurance is probably the best bet.
What burtonsnow8 said.
The battery is probably bad, not the phone. Try to get a battery from ATT or if that fails get one on eBay. You can save a ton of ca$h getting it there rather than at the store.
kimtyson said:
What burtonsnow8 said.
The battery is probably bad, not the phone. Try to get a battery from ATT or if that fails get one on eBay. You can save a ton of ca$h getting it there rather than at the store.
Click to expand...
Click to collapse
It depends, if her battery works in your phone it is not the battery. I also believe since your battery doesn't work in her phone that it is a phone issue. Most likely your phone is causing the issue, not the battery (especially since you did multiple ROM flashes). When you flashed your ROMs though, did you make sure to do a hard reset before each new flash? Clear Storage > Flash stock ROM > Clear Storage > Flash custom rom > Clear storage. that just makes sure all old registry and ROM files get deleted.
I've got a TMOUS TP2 which appears to be stuck in a reboot loop of sorts cause I can't charge the battery.
I've read through the forums and I saw a few similar problems like this but it seems like it those they were stuck at the bootloader, and that's not the case for me.
Basically the battery was down to 14% and I turned off the phone last night intending to charge it this morning. Somehow the battery dropped to 1% by the time I went to turn it on this morning, and it shutdown (really just lost power) right after I started it. So I go to plug it into the wall charger and then:
charge light comes on
after a few seconds charge light goes off
the phone tries to boot (does little vibrate, shows splash)
after the splash screen, phone loses power
charge light comes back on
then tries to boot after a few seconds.
repeat
If left unplugged the phone just sits there dead, but upon plugging it in, it tries to boot.
I've seen it where the phone doesn't have enough power to boot and just needs to be charged for a while, but I can't seem to do that here.
Anyone have any idea how to prevent it from trying to boot after the AC adapter is plugged in?
Thanks
arimp said:
I've got a TMOUS TP2 which appears to be stuck in a reboot loop of sorts cause I can't charge the battery.
Thanks
Click to expand...
Click to collapse
If you're desperate...you might try doing a hard-reset.
Why would that help? I don't know...except sometimes when really stuck it helps to just change the situation...try something completely different.
Of course, a hard-reset deletes all data and applications that you've put on the phone, which is why I suggested it as a recourse if desperate.
Probably keep the phone plugged in while doing hard-reset.
Same problem, solved by itself
Hi,
I had a similar problem with a standard TP2, it was clear a battery fault. Phone was working well with a new battery and, of course, another working phone couldn't boot up with the faulty battery.
I took out the defective battery and let it aside for almost 2 weeks. After that it started to work, but the capacity is clearly smaller.
So from my experience, a hard reset wouldn't help you.
Radu
nradu said:
Hi,
I had a similar problem with a standard TP2, it was clear a battery fault. Phone was working well with a new battery and, of course, another working phone couldn't boot up with the faulty battery.
I took out the defective battery and let it aside for almost 2 weeks. After that it started to work, but the capacity is clearly smaller.
So from my experience, a hard reset wouldn't help you.
Radu
Click to expand...
Click to collapse
Yes, it goes without saying -- though it's good you did -- that if you have access to another battery that's an obvious thing to try first.
The hard reset is worth trying, in general, for otherwise-unresolvable phone issues.
It's a dead battery. Same exact thing you describe happened to me. Granted, it was because of water damage but same symptoms. Thinking the phone was dead I went and bought a new one. Then I decided to try the new battery, bam, phone back alive. Returned the phone and bought a new battery. By the way, the dash2 battery fits as well. Tmobile stores didn't know it... But the connectors were the same do I tried in the store and it worked.
devis said:
It's a dead battery. Same exact thing you describe happened to me. Granted, it was because of water damage but same symptoms. Thinking the phone was dead I went and bought a new one. Then I decided to try the new battery, bam, phone back alive. Returned the phone and bought a new battery. By the way, the dash2 battery fits as well. Tmobile stores didn't know it... But the connectors were the same do I tried in the store and it worked.
Click to expand...
Click to collapse
So it was indeed a dead battery. Oddly I found someone who had a CMDA TP2 from Verizon (mine is GSM TMO), and was able to pop my battery into their phone for a minute or two and charge it to about 5%, then put it back in my phone and all was well. With their phone, plugging in the charger did not cause the phone to start up and then power cycle.
That's really weird "glitch" if you want to call it that. So mental note, don't let the battery run down too far.
My phone has been acting weird lately. Just want to see what the consensus is. phone battery drains ok until I turn on A gps program will be about 90% battery gps will be on for about 5 minutes the phone shuts off restart and battery reads 40%. Then the phone keeps dying. Any thoughts im assuming its the battery but you all might know something i dont.
P.s. The phone is stock rom tilt 2
Thanks
That sounds like battery to me, but that doesn't mean there isn't also an issue with the phone...
If any of your buddies has an EVO or another TP2 (I can't remember what other batteries would work right now...) that you could try in your phone to rule that out?
If not, batteries aren't that expensive. I wouldn't go for the absolute cheapest on ebay either, find something that's got a brand name...
Thank you, a quick add on as to why it may not be the battery. I could'nt type it all out earlier because I was on my gfs phone.
I was away from a charger so just left it off for about 4 hours. Started it out of habit now its showing 80% after no charging. I also didn't mention Ive done a hard reset on it still get the same issue, everything is fine wi-fi for extended periods talking texting but as soon as I use gps it shuts down in about 3 minutes.
This is also a new issue and I have not recently added anything to my phone.
Edit: Update again tried to make a call and it died.. Ill take the suggestions and get a new batt.
MDavisiw said:
Thank you, a quick add on as to why it may not be the battery. I could'nt type it all out earlier because I was on my gfs phone.
I was away from a charger so just left it off for about 4 hours. Started it out of habit now its showing 80% after no charging. I also didn't mention Ive done a hard reset on it still get the same issue, everything is fine wi-fi for extended periods talking texting but as soon as I use gps it shuts down in about 3 minutes.
This is also a new issue and I have not recently added anything to my phone.
Edit: Update again tried to make a call and it died.. Ill take the suggestions and get a new batt.
Click to expand...
Click to collapse
You could also try a hard reset, flash a different ROM, etc.
Thanks for keeping on the thread, Tried the hard reset, the rom is what came with the phone never done a different one
New Battery is on the way. Something is screwy with it but we shall see.. If its not the battery I suppose Ill need to start looking for a replacement or an upgrade. Thank you for your input on the subject.