Related
Just thought I'd put a lil post here to help anyone who wants to upgrade with o2.
As my exec screen broke the other day and I am due an upgrade with o2 online, I decided to get the Artemis.
As I was on the online 25, 12 month contract, they offered me initially £99.99 for the phone. I asked to speak to their "specialist" department to barter for the phone
After some pointing out of facts (I like o2 and wouldnt like to have to change, I spent >£500 on phone bills last year, I would expect the phone to be free, other phone companies are offering similar phones for a lot less) I managed to work something out: £9.99 for the phone and aggree to switch to the 18 month contract with 150 minutes and 750 texts (£25/mo). The CoPilot software was confirmed to be supplied with the Orbit.
In the end, I am happy. Although I am spending an extra £150 with o2 for the 6 months, you could say I haven't got anywhere, but I like o2, and I like the Orbit!
Will post a review when it arrives (apparently before midweek)!
So I've been had then!!! Did exactly the same as you but I ended up with:
£99 for the phone
NO SAT NAV KIT (still in arguements with o2 as thought this was included!)
£15/month 18 month contract with 250 minutes - 150 texts
O2 going abroad: Spain - free for life of contract.
Total: £369 !!!
Hey it's not all that bad for £15/mo but a shame about the sat nav, IMO it completes the phone. They do still advertise it free, with what looks like no restriction on tarrif so go ahead and argue with them.
Good luck, keep us all informed!
BTW: £25 x 18 + £10 = £460
I managed to get for £24.50/pm 400 xross min and 100 texts , and the phone only cost £50 with free co pilot kit. Not bad hey.
t- mobile offer the best deal at the moment in the uk only down side is no wifi
agreed re t-mobile. as a self employed person they let you register for business use which means a dedicated helpline and manager - i have his personal email and he answers in minutes! i'm getting x network 900 mins, 1GB internet useage and international cheaper calls for £37.50 a month (32.50 for the 1st 3). considering i was getting 150 mins (orange/landline only) and 4MB of gprs with orange beforehand for £35, i am well pleased! plus the phone was free
si
wombat45 said:
So I've been had then!!! Did exactly the same as you but I ended up with:
£99 for the phone
NO SAT NAV KIT (still in arguements with o2 as thought this was included!)
£15/month 18 month contract with 250 minutes - 150 texts
O2 going abroad: Spain - free for life of contract.
Total: £369 !!!
Click to expand...
Click to collapse
Finally got a call back from O2, only took ten calls by myself over 4 days to get someone who can actually make decisions to call me! After explaining to the girl, "NO, I was not trying to get a free bluetooth headset, I was simply expecting to recieve the sat nav kit with my orbit"...
She replied...... "Oh is that all, not a problem, i'll order you one now, be with you in 3-4 days. I thought you were trying to get a free bluetooth headset, but they are £22. Anyway, sorry for the misunderstanding. Many thanks"
I was shocked it was so staight forward after all the hassle, but if the kit actually turns up, I will be happy!! I did get her to confirm over the phone that it was the holder, car plug adapter and memory card and she said yes it was. (Signed into My O2 and there are no new orders showing though???!!!)
Fingers crossed! If it does turn up then i'm well happy with the deal I got.
Received my orbit today!! Its all looking good however like many other people, I have not received my GPS software as is advertised, I will be calling o2 a bit later to see what they will do!
Pjtheman said:
Received my orbit today!! Its all looking good however like many other people, I have not received my GPS software as is advertised, I will be calling o2 a bit later to see what they will do!
Click to expand...
Click to collapse
Unfortunately, after much hastle, I still am not able to receive my CoPilot software. Apparently, the free bundle is only available to new customers and to get this with the upgrade is £99.99. I have even argued that I specifically asked whether I would receive the software, but they have no record of me asking this.
What a ripoff.
My choice now is to either pay the £99.99 with a 1 month free line rental offer
or
Return the phone, cancel my contract, get my tenner back, pay £130 for the phone and software on a new contract
or
Go to tomtom and pay £89 for their satnav.
Anyone got an opinion on this?
Pjtheman said:
Unfortunately, after much hastle, I still am not able to receive my CoPilot software. Apparently, the free bundle is only available to new customers and to get this with the upgrade is £99.99. I have even argued that I specifically asked whether I would receive the software, but they have no record of me asking this.
What a ripoff.
My choice now is to either pay the £99.99 with a 1 month free line rental offer
or
Return the phone, cancel my contract, get my tenner back, pay £130 for the phone and software on a new contract
or
Go to tomtom and pay £89 for their satnav.
Anyone got an opinion on this?
Click to expand...
Click to collapse
If you don't need the wifi I'd just move to T-Mobile, with the amount your spending on line rental they'd probably give you everything for free. Aswell as that their line rental + data packages are very attractive.
Once my O2 contract is up (Online 100 @ £25pm + 500txts all free for 10mths) in about 6 months time unless O2 come up with some decent data tariffs I will be moving to T-Mobile.
Well I've just managed to get the XDA Orbit with Sat Nav software for free with 500 minutes and 900 texts for £20 per month (12 month contract). Wouldn't stretch to a free bluetooth headset though. This was through retentions and took 4 calls, each time getting a little more offered. Just waiting for it to arrive now.
O2 Data tariff for Orbit
I just upgraded my contract (data only @£9.40 a month), they charged me £99 for the phone but I just carry on paying £9.40....I never use the data only sim because I have a company Orange sim and all my calls are free....
I can't work out how O2 make money from this...The phone on eBay is at least £350 and I have no intention of using the data sim card....12x £9.40 plus £99 = £211 over a year seems to me a far cheaper way to own an Orbit!
Well I must be one lucky Mofo, as I got my Orbit free of charge and am only on a £25 p/m contract for 12 months.
I was originally going to get a P990i for an upgrade price of £49.99. But after getting the phone I found out I could get it for free from my girlfriends Vodaphone contract so I returned my P990i and asked for the Orbit which they gave me for free and refunded my initial £49.99.
Only difference I can add is that I had not done an upgrade since I got an XDA II over two/three years ago so they seem to have given me more due to that fact?
Great phone and is even better as I am using my T-moible chip in it for the 1GB web n walk.
Co-Pilot Pack
My Orbit arrived with no Co-pilot. App only free if ordered on-line. The online system wouldn't work when I ordered so I did it by phone. I phoned up to query it and was given the brush off. I asked to speak to someone senior and I got the co-pilot 2 days later. The web-site is none to clear! But credit to O2: they sorted it.
I have upgraded today. 4 phone calls and this is what I got.
£32.50 per month for 12months.
800mins 1000 txt per month. 5mb data allowance. Orbit + Sat Nav for free.
I use my phone a lot so happy with the deal.
I upgraded yesterday from an Xda Mini S. When I rang O2 customer service to enquire about an upgrade they said £89.99.
I then walked to the O2 shop across the road from where I work & the manager originally said £40, but then he said that if I switched from O2 250 tariff (£35pm, 250 x-net mins, 100 texts) to O2 400+100 (£35pm, 400 x-net mins, 100 texts) I could have the handset for free.
Go figure...
(The Co-pilot software would have been £50 in-store but I didn't need it as I already had TT5 for my Mini S)
It definitely pays to be a bit cheeky & haggle with them!
Got mine out of O2 contract (I am with vodafone), £349 unlocked, my employer paid £100 towards a new phone and I stumped up the rest. Very happy with it, finally we have some convergence in a decent sized mobile unit.
PDA - MOBILE - GPS - EMAIL - MP3
No bad at all...
The offer I got from O2
Phone: 149.99
Tariff: Data 5 9.4pounds/month x12 =112.80
Trade in : -30 pounds
total: 149.99+112.80-30=232.79pounds only
I got a 12 month free contract with coolnewmobile phone and only take the SIM card for my Oribit!!!!!
It is the lowest price you can have Orbit from O2 shop!!!
XDA
I was with O2 previously, myself and the missus contract. Nearing the end of the year, I called asking for the code to take my business elsewhere.
I was given some options on the crappy phones which I rejected as I was currently using and O2 chip in my trusty old SPV C500 and wood not trade into another contract with a phone less then par with the SPV.
I was then given details and contact number for the redemptions team who I called and they said we can give you the phone minus the software of you go on a £50 tariff for 18 months.
I said thank you. I called every alternate days (4 times in total) and got through and they bettered the offer each time. Finally on the last day when I was on the phone, they said we can give you the phone and the software if you pay £100 for each of the lines on a £35/ month contract.
I rejected and requested the code and guess what happens.
In the end this is what happened
I got 2 XDA Orbits, 2 CoPilot software packages and the following contract. For £25 per month on a 12 Month contract (yes a 12 month contract) and get 500 minutes anytime any network and 500 text messages and the phones and software were ABSOLUTELY FREE and did not have to pay a dime at all
Pjtheman said:
Unfortunately, after much hastle, I still am not able to receive my CoPilot software. Apparently, the free bundle is only available to new customers and to get this with the upgrade is £99.99. I have even argued that I specifically asked whether I would receive the software, but they have no record of me asking this.
What a ripoff.
My choice now is to either pay the £99.99 with a 1 month free line rental offer
or
Return the phone, cancel my contract, get my tenner back, pay £130 for the phone and software on a new contract
or
Go to tomtom and pay £89 for their satnav.
Anyone got an opinion on this?
Click to expand...
Click to collapse
Flash the orbit with the HTC ROM - comes complete with TomTom installed, all you got to do then is buy the maps - full western europe for 99 euro (bout£67)
or gimme a shout an i'll send you the TomTom install cab from the htc rom ;-)
No longer coming soon...
http://www.vodafonebusinessshop.co.uk/Details-Phone-HTC-Touch-Pro-2-3090.html
However the web site pricing doesn't work when viewed using Google Chrome as the browser.
Now firing up the spreadsheet to working out the best deal. My t-mobile contract runs out next month
Brought my Tytn from Vodapone and found them helpful when I had hardware problems.
billuk said:
No longer coming soon...
http://www.vodafonebusinessshop.co.uk/Details-Phone-HTC-Touch-Pro-2-3090.html
However the web site pricing doesn't work when viewed using Google Chrome as the browser.
Now firing up the spreadsheet to working out the best deal. My t-mobile contract runs out next month
Brought my Tytn from Vodapone and found them helpful when I had hardware problems.
Click to expand...
Click to collapse
Anyone without a "business" got one? Anyone had any problems with not owning a business?
Many thanks,
Dave
I got one last week without a business, and they didn't seem bothered at all.
I got mine for £30+vat a month over 18 months and when I've just looked at the website it showed 3 months free. I rang up and complained that I wasn't offered this option, and he politely pointed out that it was for 24 month contracts only. Then he said if I wanted to change to it I could and he dropped the rental to £25 pm
So I have extended the contract AND saved money, are you listening Tmobile?
Thanks stunno, I think I'm going to upgrade... (it's been so long since I got my Kaiser, I've getting nervious )
@lloydsparkes, please don't thread hijack, I've deleted your posts, use one of the many T-Mob threads.
Dave
yeh i got mine from vodafone a week ago and im not a business owner...
they didnt seem too bothered about it either. Got a 25ppm contract for 24 months! figured the phone looks great and hopefully should work well (which it is for now) i didn't mind keeping it for 2 years!
Just a quick update - I was just in the Vodafone branch in Durham who told me that they had an email this morning telling them that the stores weren't going to stock it so it's online/telesales only.
double posting...sorry
DaveShaw said:
Thanks stunno, I think I'm going to upgrade... (it's been so long since I got my Kaiser, I've getting nervious )
@lloydsparkes, please don't thread hijack, I've deleted your posts, use one of the many T-Mob threads.
Dave
Click to expand...
Click to collapse
Go for it Dave, you know you want to!
And when you get it, as your first job can you find a way of getting rid of the branding, please?
I've signed up on Vodafone for £34 + VAT per month, 18 months, and get 900 mins + unlimited TXT + 500mb data.
What are you guy's getting for £25 per month? If I'm getting a raw deal I may ask them to change it for me, or I have until Monday to decide to send it back within the 'peace of mind' return period.
I'm getting 500 minutes, unlimited landline and internet (but the AUP will be 50MB) and 250 texts
ustahir_1 said:
I'm selling my touch pro 2, unbranded & unlocked for £500 or best offer if any1 interested
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Click to collapse
My condolences mate, hope you find something soonest.
I too am between contracts, the job market sucks in the UK at the moment, but there is always work about as long as one can be humble.
Good luck again.
Cheers,
Beasty
for 25 a month i get 600 mins unlimited texts and unlimited internet i.e 500mb...but i did pay 196 for the phone....now i jus checked the website and they are selling the same contract for 170...i feel a bit cheated! im gna call them tomorrow and ask for a small refund atleast! every little helps!
Elfangor
Apparently you have 7 days 'make your mind up time' on the phone ( although I thought the Distance Selling Regs was 14 days, but could be wrong) so if you are within that you have a good bargaining position
elfangor said:
for 25 a month i get 600 mins unlimited texts and unlimited internet i.e 500mb...but i did pay 196 for the phone....now i jus checked the website and they are selling the same contract for 170...i feel a bit cheated! im gna call them tomorrow and ask for a small refund atleast! every little helps!
Elfangor
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Click to collapse
"Every little helps" you didn't buy it from Tesco's surely ?
well being a student in huge debt that is slowly rising means that whatever little i can save elsewhere will help to pay for more beers!
just got off the phone with Vodafone! they are going to credit my account! luv it when they actually listen to you....
Good News! I'm beginning to like Vodafone
Does anyone know if the Vodafone TP2's are SIM unlocked?
Dave
mines sim unlocked.. tried with a three sim and orange...both passed a call test
My one is unlocked too - was using it with T-mobile before my number was ported.
I'm also pleased with Vodafone so far, and there coverage seems better than T-mobile so far where I live in Aberdeen.
Guys any suggestions, the ones I have narrowed down are:
mobilephonesdirect, vodaphone (bus tariff) or mobiles.co.uk - all offer good mins, free handset, but i was looking for a cheaper tariff (i.e. £25 ish)
I got mine from mobilephonesdirect. I bought the PAY2GO version as it was cheaper than sim free. Then I haggle with my service provider and got a decent monthly rate so in the long run it works out cheaper.
obsydian said:
Guys any suggestions, the ones I have narrowed down are:
mobilephonesdirect, vodaphone (bus tariff) or mobiles.co.uk - all offer good mins, free handset, but i was looking for a cheaper tariff (i.e. £25 ish)
Click to expand...
Click to collapse
Ive just got one from mobilephonesdirect... ordered yesterday at lunchtime.. arrived this morning @ 10am.. its at home waiting to be played with now!!
i did origionaly try Vodafone business contract, credit checked ok, but then final check failed - which ive jst found out was a glitch in the system! as that happened, i then went to mobilephonesdirect to get it!
howver - Vodafone business if it works is better - click via quidco and you can get £100 cash back! (feel free to share it for the tip!) - which is why im abit peeved now as if the vodafone one worked i'd be £100 CB better off..... i could sent it back and get the VF one.. but cant be botherd now... it needs to be played with! and would only resuly in more delay if i change now!
Thanks guys.
Did you fail the credit check as your not a business user or do they not check that
obsydian said:
Thanks guys.
Did you fail the credit check as your not a business user or do they not check that
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Click to collapse
Credit check was OK - just got an email yesterday - the day i was expecting the phone to arrive.. saying they were unable to complete the order - had a call this morning from Vodafone asking if everything was OK with the new phone! - obviously they dont talk to each other! so was annoyed to here that actualy it was a system glitch and it should have gone through... they said i could cancel the order i have and do it with them.... but when they heard it was a vodafone contract anyway they werent so bothered about me canceling it and switching!
im also porting my number - so didnt want that to get lost in a system some where.
saying that - if you order in the next 50 mins from mobilephonesdirect you will have it to play with all long weekend!
i cant fault the service i recieved from them - it arrived this morning as promised!
I like the quidco and want to get a way from T Mobile.
Sorry does the quicdo only apply from vodaphone direct or can i do this from mobilephoendirect ?
direct as it has to track on their website.
Thanks just ordered the TP2 from Vodaphone with Quidco, so in theory i save £190 (£90 from Vodaphone and £100 from Quidco) nice, now just need to pursuade the Mrs to take on my TD2
£90 from Voda on the 3 monthsfree thing ? on a 24month ?
They are doing the first 3 month line rental from (so thats £90). i took out a 24mth contract (750mins, 250 text and 500MB data). Then hopefully the quidco on top of this (£100).
I set up a wiki with a HUGE list of vendors all over the place including most in the UK. Its got a price comparison list so you can see who's cheapest too. Hope it helps
http://wiki.xda-developers.com/index.php?pagename=rhodium_vendors
obsydian said:
all offer good mins, free handset, but i was looking for a cheaper tariff (i.e. £25 ish)
Click to expand...
Click to collapse
Then you are being hopelessly unrealistic, I'm afraid.
Any SIM-only contract that includes "unlimited Internet" will cost you £20 a month right there. Vodafone give you the phone for free on a £30 a month, 24-month contract, which also included unlimited Interne. That means you are effectively only paying £10 a month for the phone, which means you get the phone for just £240, and that includes two years' interest-free credit thrown in for free. Compare that to the approximately £450 you'd be paying to buy the phone SIM-free. Or, for that matter, compare it to what you would pay if you got an iPhone 3GS on contract from O2. It's actually a very, very good deal. The only reason I didn't opt for that option myself is that Vodafone has an explicit 500MB a month data limit on their "unlimited" Internet deal (and even that isn't bad - Orange is also 500 MB a month, T-mobile is 1GB a month).
Bugger! Didn't know about the Quidco thing
Anyhoo, got mine on the Voda business 30 quid deal. I'm still pleased - unlimited landline is very important to me, and the 500mb data limit is fine for my needs. Plus the 3 month rebate meant I could end my contract with Orange early, without losing the money (still hadx three months to run).
Plus, I've got to say, Voda is a damn fine network. Three times this week I've been with friends on other networks who've lost signal, and Voda;s been rock steady.
The TouchFlo branding's ugly, but that's what XDA's for...
Shasarak said:
Then you are being hopelessly unrealistic, I'm afraid.
Any SIM-only contract that includes "unlimited Internet" will cost you £20 a month right there. Vodafone give you the phone for free on a £30 a month, 24-month contract, which also included unlimited Interne. That means you are effectively only paying £10 a month for the phone, which means you get the phone for just £240, and that includes two years' interest-free credit thrown in for free. Compare that to the approximately £450 you'd be paying to buy the phone SIM-free. Or, for that matter, compare it to what you would pay if you got an iPhone 3GS on contract from O2. It's actually a very, very good deal. The only reason I didn't opt for that option myself is that Vodafone has an explicit 500MB a month data limit on their "unlimited" Internet deal (and even that isn't bad - Orange is also 500 MB a month, T-mobile is 1GB a month).
Click to expand...
Click to collapse
Ermm not quite Mr the package in mentioned works out at £26.60 (averaged with discounts), that said the buggers declined my on the credit history
T-mobile are so silly, I really don't want to be stuck with a 35 quid a month price plan after getting my phone unlocked and sticking my o2 sim in it, so asked if it's ok to downgrade whithin the first 7 days, but belive it or not you cannot downgrade on t-mobile untill your last month so for me that would have been 23 months.
I took out the £35 a month plan but shortly realised it's a bit of a con as the 10 quid a month plan comes with unlimited internet and 1 free booster and you just pay 164.00 for the handset then you can just upgrade as and when you want.
So I now have to return the handset and they send out a new one on the new contract as a brand new line. I was happy to keep the phone and just knock it down and pay the 164 but you can't do it.... oh well
Obviously I had 7 days cooling off period anyway, so they are not charging me for returning the handset and are sending the packaging to post it through the post.
that is ridiculous! At least you'll get what you want. I got the £15 deal and have the unlimited free landline booster
Bandare said:
that is ridiculous! At least you'll get what you want. I got the £15 deal and have the unlimited free landline booster
Click to expand...
Click to collapse
Yup i am quite happy to keep my phone and downgrade, am I being unreasonable not wanting to get lumbered with a 35 quid a month contract that cannot be downgraded for 23 months?
I was under the impression I could downgrade if i never used my mins anyway, like on o2
ronnyuk said:
T-mobile are so silly, I really don't want to be stuck with a 35 quid a month price plan after getting my phone unlocked and sticking my o2 sim in it, so asked if it's ok to downgrade whithin the first 7 days, but belive it or not you cannot downgrade on t-mobile untill your last month so for me that would have been 23 months.
I took out the £35 a month plan but shortly realised it's a bit of a con as the 10 quid a month plan comes with unlimited internet and 1 free booster and you just pay 164.00 for the handset then you can just upgrade as and when you want.
So I now have to return the handset and they send out a new one on the new contract as a brand new line. I was happy to keep the phone and just knock it down and pay the 164 but you can't do it.... oh well
Obviously I had 7 days cooling off period anyway, so they are not charging me for returning the handset and are sending the packaging to post it through the post.
Click to expand...
Click to collapse
order over phone the 18 month £15 plan 100mins unlimited txt internet and phone for 164 but say that your friend got offered it for £124 and they should give you the 40quid discount as I and couple of us from here had
cez10 said:
order over phone the 18 month £15 plan 100mins unlimited txt internet and phone for 164 but say that your friend got offered it for £124 and they should give you the 40quid discount as I and couple of us from here had
Click to expand...
Click to collapse
ok thx will try it tonight, I don't want to be without my desire so will do it now.
Hang on, you signed up to an expensive contract so you could get an expensive hanset for free.
Then you're surprised to learn they just wont drastically reduce the price? I need whatever you've been smoking!
You entered into a fixed term contract, they're under no obligation to let you downgrade AT ALL. That they will let you in the last month of your deal is nothing more than goodwill.
Some people want the moon on a stick, I swear
Rusty! said:
Hang on, you signed up to an expensive contract so you could get an expensive hanset for free.
Then you're surprised to learn they just wont drastically reduce the price? I need whatever you've been smoking!
You entered into a fixed term contract, they're under no obligation to let you downgrade AT ALL. That they will let you in the last month of your deal is nothing more than goodwill.
Some people want the moon on a stick, I swear
Click to expand...
Click to collapse
I have consumer rights and I only found out I could not downgrade today, I don't want to be locked into a 23 month contract with no downgrade rights or were you well aware of this new policy abiet a year old that T mobile have started doing.
And while your on your high horse, they are quite happy for me to UPGRADE and take my money when times are good, but unable to downgrade when times are bad, does this seem fair to you?
O2 used to allow you to get a high cost contract and then downgrade straight to a lower tariff, however I think they stopped you doing this about 2 years ago as everyone was doing this and they eventually caught on!
I think you can downgrade your tariff on O2 after 6 months. Not 100% sure though.
Will T-Mobile check the Sim-Lock on your phone when it is returned to them?
Perfectly. Again, fixed term contract. If you didn't read all the small print, you can only really blame yourself.
Rusty! said:
Perfectly. Again, fixed term contract. If you didn't read all the small print, you can only really blame yourself.
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Click to collapse
The only people to blame here are T-Mobile, I am quite happy to keep the phone and change to another tariff that T mobile offer new customers, it's no different to buying a TV and then seeing it cheaper somewhere else after you have bought it and asking for a refund, or do you want to live in a country that does not offer buyers this protection?
There contracts state you have 7 days to inform us if you are not happy with the phone or contract, I have informed them that i am not happy so have to return the phone and take out "another" contract.
http://support.t-mobile.co.uk/resources/sites/TMOBILE/content/live/DOCUMENTS/0/DO117/en_GB/MC25257%20Terms&Conditions56.pdf
Section 2 / 2.7 (Page 3) said:
2.7. We don’t have to allow You to change Price Plan.
Click to expand...
Click to collapse
Therefore they are totally within their rights to not allow you to change tariff.
I would have thought they would have allowed you to downgrade to the lower tariff if you were willing to part with the £169 that it will cost you? But thats up to them I am afraid.
StuMcBill said:
http://support.t-mobile.co.uk/resources/sites/TMOBILE/content/live/DOCUMENTS/0/DO117/en_GB/MC25257%20Terms&Conditions56.pdf
Therefore they are totally within their rights to not allow you to change tariff.
I would have thought they would have allowed you to downgrade to the lower tariff if you were willing to part with the £169 that it will cost you? But thats up to them I am afraid.
Click to expand...
Click to collapse
I know they are within their rights lol but I have to return my phone and order a brand new one even though I want to pay the 170 quid up front.
That's the silly part.
Ok my order has been accepted I didn't bother haggling with price just went for the £10.00 a month deal £164 up front, for the sake of a manager to just drop the price plan all this could have been avoided, and yes i know i should have ordered the correct deal in the first place, but if we all had hindsight then there would be no need for the 7 day cooling of period.
StuMcBill said:
I think you can downgrade your tariff on O2 after 6 months. Not 100% sure though.
Click to expand...
Click to collapse
Taken from the o2 website
If you Pay Monthly, you can choose a lower tariff nine months after you joined us – or after you last upgraded your phone. You can increase your tariff any time the first 30 days of connection.
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Click to collapse
@Rusty
Sorry but your assumptions are incorrect not all Networks operate the same way at all for instance i got my TG01 for free on a 18month £35pm contract which included free Internet and Unlimited landline calls. After 6 months Orange Best Plan option kicks in so i down graded to a £20pm plan with £5 for the Internet pack and still have the Unlimited Landline calls for free. Which saves me £120 over the last year of the contract so it has reduced the overall cost of ownership and running my TG01. It's one of the things that makes Orange a better choice for me as i hate paying for my phones especially on a 18 month contract and the ability to down grade my plan after 6 months saves me money i have more incoming calls then out going and never use all my minutes.
VodaFone on the other hand only let you downgrade your plan after 12 months and it appears T-Mobile in the last month only so as long as you know this you can make the right cost choice for your needs. As always there are so many variables as to what makes the best deal and as individuals what suits some of us won't all but choice is good for the consumer.
Marc
I was informed by T-Mobile that their policy states that after half of the full contract term has passed, I'm allowed to downgrade my contract.. But when you downgrade, you're only allowed to go one price plan down. So from £35 to £30, etc.
jamiepyrite said:
I was informed by T-Mobile that their policy states that after half of the full contract term has passed, I'm allowed to downgrade my contract.. But when you downgrade, you're only allowed to go one price plan down. So from £35 to £30, etc.
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thats what happend with o2 when i wanted downgrade couple months ago. only 1 plan down
ronnyuk said:
T-mobile are so silly, I really don't want to be stuck with a 35 quid a month price plan after getting my phone unlocked and sticking my o2 sim in it, so asked if it's ok to downgrade whithin the first 7 days, but belive it or not you cannot downgrade on t-mobile untill your last month so for me that would have been 23 months.
I took out the £35 a month plan but shortly realised it's a bit of a con as the 10 quid a month plan comes with unlimited internet and 1 free booster and you just pay 164.00 for the handset then you can just upgrade as and when you want.
So I now have to return the handset and they send out a new one on the new contract as a brand new line. I was happy to keep the phone and just knock it down and pay the 164 but you can't do it.... oh well
Obviously I had 7 days cooling off period anyway, so they are not charging me for returning the handset and are sending the packaging to post it through the post.
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Ronny...you had me worried for a minute. I thought that something was wrong with the phone
Sounds like a bit of a whinge to me......It's a contract, that is up to your to read all the fine print. Assumptions from other carriers is just stupid. Neway you should be happy they are at least changing it for you.
Close thread lol
redrazr7791 said:
Ronny...you had me worried for a minute. I thought that something was wrong with the phone
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Nothing wrong with the phone, love it still
I couldn’t be more chuffed with my Desire and the deal I got with T-mobile UK as a new customer.
However I just tried to upgrade my mums contract as she is well overdue for a new contract and phone... near 30 or so months when she had a 18 month contract.
Anyway. I call them up from her phone to get the desire. But I found myself faced with unhelpful and indifferent retention blokes who 1 issues insanely bad deals and 2 wouldn’t make any deals...
When I got my phone I managed to get the phone at 89 quid on a 20 quid a month 24 month contract. 600 minutes 500 texts 3gb data and a booster.
I was expecting to at least be able to get something similar for my mum... ohhhh but no.
They wanted to give the phone for free but only on a 35 quid a month contract. I managed to talk them down to a 30 quid a month contract.
But if I wanted the contract like mine at 20 quid a month they wanted to charge 380 pounds for the phone.
380... that’s 19 quid shy of the full retail price of the phone.
They were in no way willing to budge. I tried to explain to them how odd it was that I was able to get such a great deal and my mum not. And that the price they where asking was just short of full retail price. But they didn’t care.
I remember when the desire came out some one here managed to get the phone for free on 15 quid a month with a similar contract to what I had...
Gone are those days. T-mobile seem to be back at screwing over there current customers. Which was why I left them in the first place years ago.
Anyone else had any trouble?
Anyone know ways of getting around this? I rather keep my mum with T-mobile as she needs the good dataplan…
Nutsy
Did you call the upgrade team? They are usually pretty useless. Call (if you already didnt) T-mobile choose the option you are 'leaving them'. You will then be in touch with people who normally can do decent deals as they dont want you (or your mom) to leave.
I think thats who the retension team is... at least thats what they called themselves when i asked them
Well i just tried to cancel... it went to the same retentions department as before i even spoke to the same person i spoke to before...
This time there now denying the 380 pound figure... But are willing to sell the phone at 240 quid on the 20 a month contract and 140 on the 25...
I honestly think there just randomly choosing numbers.
Anyway got a PAC code. We might still take up the 30 quid a month deal but one of the main reason for the 20 deal was we wanted to bring our costs down.
Ill just have to look around for a bit… Got 30 days to do it.
Go to a store - they have commission to earn.
Do you have any rival deals you can quote to them? When I was renewing my contract I got the best deal by quoting various deals I'd seen online and I ended up getting the phone for free and the price plan a couple of quid cheaper a month than anywhere else I'd seen. Didn't have to press to hard.
where you a returning customer?
Also what deals have you found online... Orange done seem to have the phone yet. And Voda dont seem to have any good deals and not selling the phone for under 30 quid a month.
I had exactly the same experience with them!
They just weren't willing to budge at all and would only offer me the phone on a £30 or more contract so I cancelled and have ordered from elsewhere!
Phil
Upgrade through mobilephonesdirect or mobiles.co.uk, they offer great deals like 20 quid a month etc etc, that is what I did
Yeah I had Vodafone 18month contract in its last month with my Touch HD. Tried to get upgrade with them for the desire and got very similar results as NutsyUK. So decided to get it from www.mobilephonesdirect.co.uk on T-mobile for £25 p/m on a 24 month contract.
The best part was I got 900 mins, unlimited texts, and full unrestricted web n walk data package as my booster. I would just take out a new contract with www.mobilephonesdirect.co.uk and just port your number over
NutsyUK said:
Well i just tried to cancel... it went to the same retentions department as before i even spoke to the same person i spoke to before...
This time there now denying the 380 pound figure... But are willing to sell the phone at 240 quid on the 20 a month contract and 140 on the 25...
I honestly think there just randomly choosing numbers.
Anyway got a PAC code. We might still take up the 30 quid a month deal but one of the main reason for the 20 deal was we wanted to bring our costs down.
Ill just have to look around for a bit… Got 30 days to do it.
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Vodafone were asking for £100 with £25 per month, or £50 with £30 per month when I tried my local shop!
It's their iPhone. Which makes it very difficult to get a good deal.
Personally I'd never sign up for 24 months and pay a fee towards handset.
You're better off actually signing up to voda for an iPhone, or t mobiles next best phone free on 18 month. Put it straight on ebay and buy sim free desire. You might even make a profit
I'd rather stick with tmobile than go to voda... vodas has terrible data... 500mb a month thats it...
tmobiles data with androids is 3gb... i think there standerd data plan thats given to retailers is 1gb
You can get it from somewhere like Mobile Phones Direct on an TMobile contract.
jfran said:
Vodafone were asking for £100 with £25 per month, or £50 with £30 per month when I tried my local shop!
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That sucks, I got offered £20 per month and no charge for the phone.
Have just got Vodafone deal (did the deal over the phone - this is a discounted £35 / month tariff) - New Customer - Free HTC Desire, 18 month contract, £25.50 / month for 15 months, £35 / month for 3 x months, 600 minutes, unlimited texts and unlimited data (500 mb - but apparently not chargeable unless Gbs over your allowance regularly).
2 x weeks ago (over phone) was offered T-Mobile deal, new customer, 18 month contract, £20 / month, £107 for HTC Desire, 300 minutes, 300 texts, unlimited internet plus free Bolton: i.e. choice of free t mobile calls, landline or unlimited texts.
If T-mobile are charging such a ridiculous amount for the phone now either wait until the prices settle down again (maybe they have hiked the price due to the shortages? Or go elsewhere.
Clearly they are not offering a competitive deal.
http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n443/p31043.aspx
it sounds like T-Mobile have changed in the last month.
on 30th March i just called the upgrade team and got the phone for £40 on a £15 a month contract.
Going back to the OP's comments, as you said it was an upgrade, it would also depend on you Mothers history with T-mobile. How much she spent a month, how much her previous handset was worth and of course T-mobile offset the cost of this in with the monthly payment. Add on to this (not that I am suggesting anything) her credit worthiness, has she always paid on time, ever missed a payment, is she a high user - in that does she generate profit for T-mobile.
No operator gives handsets away for free, especially when so new and in such demand from those willing to pay. They also tier the pricing dependant on the customers usage and how much they will rake back in, length of contract etc. It is never so cut and dried between 2 different users as they both have different profiles from the operators perspective.
She was with them for 26 months on a 18 month contract. She always paid on time. I think there was one time a credit card wasnt updated so one payment was missed but that was quickly fixed...
she had a diamond before.
I would say this would be a fair a normal upgrade... but it seems this no desire for contracts under 30 quid is a new thing. blanket across the board...