Hi,
I've just got an XDA 2s, there is a gap about 1mm between the keyboard and screen, the gap is clearly visible on the bottom half of the phone, however there is no gap on the top half of the phone.
There is also side to side movement in the screen and it is extremely easy to accidently open the screen to reveal the keyboard. The mechanism is not at all rigid, could this be a manufacture fault.
I just wanted to know if anyone else has had this problem ? is ti only on the XDA2s or also on the the M2000 and MDA3.
I've had 2 replacements and the same problem is still there.
thx
yes they all have the same problem....
is this a fault and can it be repaired ?
Mine was nice and tight when it arrived, but now, 2 months later it is very slack.
Its a fault with the units - I guess they never stuck it on a jig and opened/closed it 10,000 times to see how it was afterwards.
There is a thread somewhere about dismantling the blue angel to tighten up the keyboard mechanism. I suspect however that it will come loose gain after a further month of use, and that most people will not want to be dismantling their units each month!
I doubt that it is a fault that can be easily corrected by HTC.
I cant understand why they did not include a catch to lock the KB in the open or closed position - with such a catch, the loose keyboard would not be too bad.
Nigel
almost too tight
My Siemens SX66 (from Cingular) keyboard is extremely tight and rigid. Granted I have not tried to see how many times I could open and use the keyboard in the almost month since I got my unit, but I have not detected any change in the opening effort or rigidity of the keyboard and I have used it quite a bit. I wonder if some of the initial production units which did seem to have significant issues with the keyboard are still not working their way out of the supply pipeline.
david
Hi! The keyboard slider on my Qtek9090 seems to get more and more loose and wobbly the more i use it. And when the keyboard is pushed in, i can "rattle" the pda, and i see a small gap on the side. I havent dropped it or anytning. Ive had the phone for two weeks, and Im a bit disapointed if this is normal. Its a bit like the problem with Nokia 7650 slide phone.
Does anyone else have this problem? And do you think I should return it for repair? I mean it was tight when i got it, but now after 2 weeks its loose, after normal use.
Thank you.
P.D
most of mine did the same, had it replaced 4 times, sometimes is would go like that after a week sometimes longer. It on the wort one got that bad that if you held the front of the phone the keyboard would slide down on its own. and when it gets that bad itjustmakesit more slippery and easier to drop it
John
applecom said:
most of mine did the same, had it replaced 4 times, sometimes is would go like that after a week sometimes longer. It on the wort one got that bad that if you held the front of the phone the keyboard would slide down on its own. and when it gets that bad itjustmakesit more slippery and easier to drop it
John
Click to expand...
Click to collapse
oh no :-(
Thats ****! Why didnt they make this better? Cant stand the thought that I have to get it replaced all the time!
Think I will try to get my money back, and but the S-100 instead :-(
i returned it and have changed to the XDA2i, only thing i wish i had not got rid of some of my old XDA2 bits as the fit the new XDA2i
As to the keyboard i di find some were a lot worse than others, but as new from the box they were all fine. Basically it would take a bit of time befor you realised if you had a bad one or not
The problem isn't the loosening - that's physics. The problem is, the dumba$$ engineers over at HTC didn't put in any kind of way for the end user to tighten it up when it gets loose, like with a screw on the back of something.
One guy took his apart and tightened it on his own. But it seems to be a pretty hairy operation the first time you do it.
Hey everyone.
First i would like to say thanks for all your help over the last 6 months of my owning an XDA and lurking here.
yesterday i nearly cried. i actualy realise how much i have used my blue angel.
i was at work and it went for a swimming lesson. did the usual battery out and drying out with a hair drier. so the unit now starts up. however the screen is very watermarked and the touch screen appears to be effected.
Has anyone had any luck cleaning it up. or should i give up now and order a new one. I NEEEEEEEEED my XDA! i am a techno adict, sad i know but that PPC orginised my life! hehehehehehe
Thank you
Kim Watson
mate
if the unit is still functioning well and the ONLY problem you see is the watermark; you can opt to have only the screen/lcd changed. that's IF it's the only problem with the unit. charging? on/off? microphone? syncing?
cheers
ps: and in the end did your unit learn the backstroke?
not sure how much help its gonna be, but mine got wet and the touch screen seemed to shift its alignment a bit towards the bottom, a real pain in the arse using the keyboard. after about 2 weeks it sorted its self out.
For the water damage i believe you'd need to change the LCD panel, that in its self can cost a fair amount of money so it might be an idea to check if ur home insurance covers you, just dont what ever you do tell them its a phone!! only call it a PDA unless they ask for a spacific name, and even then dont say O2 makes it or who ever ur operator is, cuz they wont cover you otherwise!
thanks guys.
well priceing its gonna be cheeper to buy a new handset than a new LCD.
the main mother board didnt actualy get wet. the keyboard and the back of the LCD were the worst hit. thanks to the whole split screan thing. i think had this been the xda2 it may have survived.
the only question now is do i go in search of another blue angle... or do i bite the bullet and get the 2i. better camera definatly an attraction but the blueangel keyboard is fantastic if your using instant msn. ether way i have to wait till the middle of june because o2 wont let me have another one without paying full price even though my upgrade is a month away.
i love my XDA.....
Kim Watson
Hi guys
Got my replacement TP2. Screen protector went on perfectly .... ahhhhh
Installed and got radio app ... and it works well - thanks
I love the device .... the display is something else.
My only concern relates to the keyboard mechanism.
When closed, the leading edge (left edge of the phone with it in front of you) has some give in it and when you tap the screen on the left side you can feel the bounce (a little knock sensation).
I don't remember this on the first one, but I didn't really get time to play with it before it went back.
I'm comparing the mechanism with the TyTNII ... and there is something in the TyTNII construction that doesn't exist on the TP2. Front to back on both sides is a slippery plastic 'runner' that is about 1.5mm high. This ensures the mech slides at an even height as it closes. The TP2 doesn't have this and is therefore 'hinged' on the right hand side ... suggesting this give ... and therefore bouncing / knocking will be inevitable.
What are you guys seeing ?
Also ... my original TP2 had plastic film down the sides of the keyboard and across the back of the keyboard .... the new one has them on both sides but not at the back ... which is a puzzle ... I assumed they were there to minimise scratching from the mechanism movement ... particularly important with the 'give' that seems inevitable by this different design.
Paul.
Sorry about the bounce, but I need to know from all those that have got a TP2 whether or not they are experiencing the same bounce on the left side as I am.
Without that I can't take a decision between keep, exchange (reluctant as the rest of the device is perfect and I don't want to end up with some other issues on a new device) or send for repair (probably the worst scenario.
Please let me know.
Paul.
Mine "bounced" a little... but i think that's because it's a sliding keyboard ... and it's not clearly noticable...
by the way, i already lost one of the film-plastic pieces you're talking about... hope it don't harms the paint
Mines fine, no bounce at all
Thanks guys
Looks like it maybe a tolerance issue .... any other responses hugely appreciated.
Paul.
No bounce on mine either and I've only just noticed those little pieces of film, one of mine looks like it will be coming loose very soon.
mine bounces.
just noticed it, and then returned to this thread where i remember you talkin about bouncing edge.
perhaps im being overly concerned though. (....but if anyone else tries exchanging theirs because its bouncing, then so am I!)
The bouncing makes interacting with the device so distracting.
It's a real pain. It concerns me that given there are no raised sliders running down the sides of the keyboard as there were on the TyTNII, even if the device isn't like this as new ... the constant stresses on the mech from opening / closing and simply tapping the screen will result in all the devices getting it sooner or later.
I'm not looking forward to trying to get an exchange or refund. Suppliers understandably never like dealing with repeating issues ... and never seem to push back the problems on the manufacturer. HTC responded very quickly saying ... sorry you are having problems ... you can send it in for repair anytime in the 24 month warranty ... but I don't want a 'repaired' brand new device.
I've already stuck my MicroSD back into the TyTNII (still as solid as it was the day I purchased it).
Any more views, I'd be hugely appreciative. Feeling rather despondent :-(
Paul.
Hi guys
Need to make a decision today ....
I'm trying to decide if all devices will end up with this issue because the raised bars on each side of the TyTNII keyboard don't exist on the TP2 ... or if the loose mech which causes the bounce only affects the 45-50% I'm seeing from the polls I've done.
This is a bit of a worry. I really want this device but having it bounce up and down every time I touch the left half of the display will drive me mad.
Sorry to ask again ... but thoughts please.
Paul.
I think i know what your talking about and on mine if i press on the very edge (not the screen on the chrome) it will flex but thats all the way around i've not noticed any issues with it "bouncing" while using it for quite a bit now.
The bounce is also on the Xperia, is cause of the keyboard.
On the TyTN II there was no bounce, cause of the mechanisem being diffrent.
Yes I also had it on several X1 units, there is always little movement in these types of designs. I would rather have the bounch than have it scrape/scuff the keyboard. I contacted HTC regarding this issue they say it is perfectly normal.
The bounce on my unit has so little movement. This little niggle is not enougth for my phone to go back. Everythhing else is perfect very happy with it
Yes ... it clearly varies a lot.
My TyTNII still has no movement at all - had it probably 2 years. I'm sure this is because of the spacer bars down the side of the keyboard.
The X1 had a little movement ... but nothing like I experience with my TP2.
You actually feel it move down and knock with every single soft touch screen press when you are over the left half of the display.
A girl in customer service at HTC is escalating this for me today. She tells me that she has had several calls from people complaining about the same issue ...
Some devices are obviously a lot looser than others.
Paul.
Ok. I'm starting to see more and more threads popup about their beloved TP2 taking damage, or getting destroyed. There are links starting to fly around and i thought before it got too crazy and disorganized, I would start to try to collect them into a single thread. Perhaps people could even tell their tales of how their device got damaged, their service experience, and most importantly, the cost of repair (if any).
I also plan to add other things such as backup software and links to parts when i find them.
Hopefully, others plights will serve as a list of what NOT to do to our phones. lol
==================================================
Manual
This is a site that contains all the service manuals for HTC devices. No link yet for the Touch Pro 2/Rhodium, but as soon as one is posted, ill add a direct link.
http://www.mikechannon.net/page1.html
==================================================
Parts
HTC Touch Pro2 BA S390 Battery (1500mAh)
Dutch Supplier
Soon as a U.S. supplier is found, i shall post it here as well.
==================================================
Backup
SPB Mobile Backup Full cost $24.99, but their is a trial download. (not sure if this supports device cloning)
Sprite Clone Mobile Clone software. Full seems to cost $300
==================================================
The "Wobble"
A lot of people seem to be complaining about their screen wobbling while tilted. Not sure why anyone is messing with it, but regardless, measurements have popped up. (typical guys, lol) My personal TP2 has ~3mm of freeplay. I personally, consider this acceptable. Others have reported as much as 9mm of freeplay. Its been said that HTC claims a little freeplay is normal. How much freeplay is normal to them, is unclear. From what i have gathered around this forum, is that others seem to consider exchanging it when its 5mm or more of movement. Ill keep everyone posted on this.
==================================================
Water Damage
Posting this due to a seemingly number of claims that the water sticker is far too sensitive, and in a fairly bad location.
Water Indicator Thread
==================================================
More to come later
(ok, i only found two or three posts pertaining to actual broken devices, but ive seen reply's here and their mentioning such things.)
*********************************************************************
Great post, should be stickied for future reference.
Story's so far. (thought i saw somewhere that someone had theirs runover, but cant find it now)
Washing Machine
Rough Landing
Hard Turns
Run over by a Car (this made me die a little inside)
Lyian said:
thought i saw somewhere that someone had theirs runover, but cant find it now
Click to expand...
Click to collapse
it was aegeuss
PumpAction said:
it was aegeuss
Click to expand...
Click to collapse
Ahh.. thank you.. Link added.
(also updated main thread)
*bump?*
Anyone have any more major issues with their TP2?
Lyian said:
*bump?*
Anyone have any more major issues with their TP2?
Click to expand...
Click to collapse
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
remarks said:
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
Click to expand...
Click to collapse
Yea, im including anything that might be considered a hardware issue, that would more than likely cause the TP2 to stop working, or need a particular part replaced.
Never thought i would have to post here. .
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
josh_prayyforplagues said:
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
Click to expand...
Click to collapse
I would be demanding that this persons car insurance cover it, as it was ancillary to the wreck. INAL but it's certainly easy to argue that if he had not hit you, you would not have dropped your phone.
Did anyone hear anything about newton rings or overheat damage on the TP2 like it seems to happen quite often to TouchHD users?
I am a bit afraid of that as HTC seems to deny warranty coverage for that kind of defect and the TP2 uses the same hardware (to large parts).
If you have insurance then you can easily get if fixed right? At least, most insurances also cover repairs due to own faults.
in my experience with Tmo and there insurance..
in the US they use a company called "Assurian"
they insure the LINE that you have with tmobile.. so basically whatever phone you have on that number, is supposedly insured...
they also say no matter WHAT the reason they will cover the cost of the phone...if you drop it, get it wet... crack the screen..whatever...
BUT... this is what i recomend...
before you put a claim in, call tmobile OR assurian, and just cassually ask about how the insurance works...ask what they would cover.. ( chances are they will cover everything)
next they first try to help you fix the phone ( if it were software related issues) then they tell you you have a 100$ deductible and they will replace the phone for you... and pretty much mail you a new phone..
in my circumstance i had a SE p900 i paid $1000 for... when i plugged in the ear peice it broke the internal connector and it never was able to use the handset speaker during calls...
they first "tried" to fix it on the phone by changing settings...obviusly to no avail.. then they said ok, no problem since tmobile doesnt sell p900's we will replace it with the best brand they do sell... unfortunatly none of the phones tmo sold was a valid replacement.. i told them no its unacceptable.... then then argued a little cuz they had to shell out $1000 because when i signed up they told me they would cover any phone for any reason..
anyways... after 100$ deductible and some time on teh phone, they cut me a check for $800....i was very impressed...
you should be fine, i dont think they will try to fix it, i think they will just replace it...also, MAYBE just tell them you lost it, they will replace it with deductible.. this way even though its crunched you will have SOME spare parts... but use caution because if you tell them its lost you cant EVER power it up on your sim chip. it shows on tmobile. then they will try to call you on insurance fraud...
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Ghost image...
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Finally I have sold my TP2. Traded it in for the Samsung GT-i8000 which will arrive next week.
Though I loved the TP2, it's speed and it's hardware keyboard, it bugged me that it is slowly falling apart (well, not literally).
When I first had it, the screen would hold up and wouldn't wobble much. Now it wobbles so much it annoys me. I guess that is normal wear and tear.
Anyway, that wasn't the most annoying part. It is normal for it to wobble I guess. The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
And last but not least, there were newton rings, slam in the middle of the screen. I can notice it when the screen is lit or sleeping. I went to HTC to see if they will fix it for me. Turned out they blame me for putting it my pocket and with prolonged pressure, it will create these rings... Damn! If I knew, I wouldn't of kept it in my pocket without any casing. Never knew my pocket will create these rings. Fixing it costs $1200 HKD. EAT MY SHORTS!
So all 3 added together, I don't want to keep it anymore. I don't want another because of the slider and wobbly screen. I went to Wilson Communications (Hong Kong) and traded it in and when they saw the Newton Rings, they said it is normal for large screens to have them as it's hard for the large piece of top layer membrane to keep rigid long enough. Eventually they all will give in and the rings will appear after prolong usage.
I personally disagree, I think only some will suffer from them as my HD is still ok, no rings whatsoever. Even after it has been in my wife's bag since April.
I also guess I can't wait until WinMo 7 comes out when it will support capacity screen. HTC has some new copyright thingy where you are able to use both a stylus and your fingers (not nails) to operate the system. Some kind of electro-stylus. So accuracy won't be a problem anymore.
Until then, I might have to keep my i8000 for a while. The mrs is not rather happy about me changing phones so often. LOL.
dougstoner said:
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Click to expand...
Click to collapse
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Screen back scratching keyboard
cocoaju said:
The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
Click to expand...
Click to collapse
Does anyone know if all versions of the TP2 are susceptible to the back of the screen scratching the keyboard (sans stickers, of course)? It looks like some versions (Original HTC, Sprint, Verizon and AT&T versions) have a slight ridge/seam around the perimeter of the kepboard that I assume may make the sliding mechanism better, while the T-Mobile USA version does not have this ridge/seam. Does this slight design change affect the susceptibility of the keyboard getting scratched?
khaytsus said:
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Click to expand...
Click to collapse
That crossed my mind, but I was EXTRA careful to never push too hard. I also kept it in the case on my belt, and never even came close to hitting it or anything. With the money I spent, I made sure I didn't.
I had to DOA my 2nd Pro2 for the same issue. I thought it was software related, but it wasn't. My 3rd one is flawless....
brucemeng said:
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Click to expand...
Click to collapse