Related
Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom
Warranty Time !!!!
tomsenna said:
Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom
Click to expand...
Click to collapse
Warranty time!... Unless you are good in taking the phone apart and fixing the loose wire connection, I would recommend returning the phone if still under Warranty. If out of warranty, then you have to pay to get it repaired. The warranty is for 12 months from first day of service. If you are not sure whether phone has warranty left or not, call the AT&T Phone Repair at 1-800-801-1101, and give them the IMEA number printed on the back of the phone under the battery. AT&T will then tell you if your phone is still covered or not.
Good luck..
I was afraid of that...
Thanks for your help!
A friend of mine had this happen to her JasJam. I pulled it apart as per the video instructions (http://www.youtube.com/watch?v=zsljpn74SW0) and checked all the connections were good and tight. Also, if you search these forums you will find a thread on this subject where a couple of other chips in the phone are mentioned. I made sure these were not loose, and reassembled the phone. It fixed the problem....so far. Good luck!
Get in the bootloader and check it for bad blocks (info 8). If there are some you can attempt to fix them (task 2a) provided you have Hard-SPL installed.
Not a guaranteed fix, but something to check before sending it in.
Had this problem, reflashed phone back to 'offical' tmobile rom, and sent off for repair.
Had a 24 month warrenty, so came back.
Diagnosis was 'main board failure'.
Said it had been repaired, however a brand new one was delivered
tomsenna said:
Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom
Click to expand...
Click to collapse
If you decide to send off your 8525 for exchange make sure you flash back to OEM ( AT&T) rom. If you leave any cooked rom on they might not honor the warranty work. If you are experiencing white screen at all times, place the unit in a zip-lock plastic bag and leave in freezer for 5 minutes. then turn on and flash with AT&T Rom.
MEMBER #1
Some of you may have read elsewhere that there is a problem hard-resetting the Samsung i780. I bought mine 3 days ago in NYC. All seemed fine (nice device, well specd) until I ran a regular WM6 app which by chance locked up the device (how unusual for a WM6 device). Normally i would hard reset using a combination of buttons, but couldnt find out how to do it as its not in the manual. i checked online and turns out there are numerous complaints from people with the same problem and no solution. I finally called Samsung UK who told me that there is a special number for dealing with this device, and specifically this problem. I called this number and they told me that:
(a) There is ABSOLUTELY NO WAY TO DO A MANUAL HARD RESET ON THIS DEVICE and the capability cannot be added!
(b) To get it fixed, Samsung will send me a prepaid envelope, I have to send the i780 to them, they reset it and send it back!! only takes 2-5 days (and what am i supposed to do then?)!!! But this is a WM device. it WILL lock up every so often, they ALL do. I asked 'am I supposed to send it to you every week?'. Of course, he said this is the only option. And they wont give me my money back.
(c) The best part: They have known about this problem for OVER A MONTH - which is before they started selling them!
Guys, we have been conned!
I spoke to the retailer. he claims it is not his problem. he also wont give me my money back. So im stuck with a bricked device that if I get fixed will go wrong again, and no one seems to take responsibility. Clearly its faulty design: how could they miss this?
I smell a class action suit coming...
So for all of you out there with this device, know that our model cannot be hard reset and take real care. For all of you thinking to buy this device, I wouls suggest you think long and hard about buying a device that you cannot hard reset.
Anyone with any ideas??
strange, really.. but some quy on modaco wrote:
Anyone tried this (as posted in the XDA forum)?
"with the i780 completely off, press SEND (green) + END (red) + Power ON - it will show up the hard reset confirmation."
many times... didnt work.
ekerbuddyeker said:
MEMBER #1
Some of you may have read elsewhere that there is a problem hard-resetting the Samsung i780. I bought mine 3 days ago in NYC. All seemed fine (nice device, well specd) until I ran a regular WM6 app which by chance locked up the device (how unusual for a WM6 device). Normally i would hard reset using a combination of buttons, but couldnt find out how to do it as its not in the manual. i checked online and turns out there are numerous complaints from people with the same problem and no solution. I finally called Samsung UK who told me that there is a special number for dealing with this device, and specifically this problem. I called this number and they told me that:
(a) There is ABSOLUTELY NO WAY TO DO A MANUAL HARD RESET ON THIS DEVICE and the capability cannot be added!
(b) To get it fixed, Samsung will send me a prepaid envelope, I have to send the i780 to them, they reset it and send it back!! only takes 2-5 days (and what am i supposed to do then?)!!! But this is a WM device. it WILL lock up every so often, they ALL do. I asked 'am I supposed to send it to you every week?'. Of course, he said this is the only option. And they wont give me my money back.
(c) The best part: They have known about this problem for OVER A MONTH - which is before they started selling them!
Guys, we have been conned!
I spoke to the retailer. he claims it is not his problem. he also wont give me my money back. So im stuck with a bricked device that if I get fixed will go wrong again, and no one seems to take responsibility. Clearly its faulty design: how could they miss this?
I smell a class action suit coming...
So for all of you out there with this device, know that our model cannot be hard reset and take real care. For all of you thinking to buy this device, I wouls suggest you think long and hard about buying a device that you cannot hard reset.
Anyone with any ideas??
Click to expand...
Click to collapse
Funny haha, how similar is your case to mine (98%? the only diff here is locations)
Well, yes, we already made a few post about it, I am gonna start up a page for the i780 hard reset issue soon!!
Let all "Bricked club" member join!! and Sansung, you heard us, do something..
Or else....... (We will do it our own way, haha)
see:
http://forum.xda-developers.com/showthread.php?t=380723
this is the equivalent of a hard reset
i have a i780 , dead, because flashing with drain battery, how to put mode boot ,
Go after them!
This is ridiculous! If there is a class actions suit, count me in!! I am appalled by Samsung. I switched from being a long time Palm user (who have been very supportive if the device has been faulty) to the i780 because finally I thought here is the all-in-one device I have been looking for that had all the Treo 750 lacked.
They need to recall without questions, and provide everyone with new versions. I am so pissed off right now as the device is only 2 days old ... I will spend a lot(!) of time and effort to go after Samsung.
Calm down people They have fixed the hardreset issue in an updated rom released in Asia. So the green and red button works for making a hard reset. I am sure that Samsung in Europe soon will put this in an updated roms for us Europeans. I talked to Swedish Samsung today and an update to WM 6.1 is coming late summer.
Hello all.
I just got my HTC Desire yesterday, sweet phone I must say. I have a big problem though which has me on the very edge of sending it back.
The problem is that it reboots itself quite often, for example if I'm making a call or answering. It also does this when I'm on youtube or practically doing anything that demands a lot of memory. The only thing I've had no problems with is text messaging, which works fine. Anyways, since it's a phone I would love to be able to making calls with it (the longest call was about 4 minutes before the phone rebooted itself)..
Since I'm not sure whether this is a hard- or software problem I'm not sure whether to send it back. I have reinstalled it three times, two from Android and once by doing the whole press volume button down procedure. My question is, and it's urgent, Is there anything else I can do to "fix" it before I send it back? Or is this simply a hardware problem?
I'd really not want to send it if I don't have to since the guy I spoke to said that they have no clue as when they will get more in. They are sold out atm.
Please help!
Regards
the_swede
Well, it definitely shouldn't be doing that, so I think you should call your operator and arrange a replacement to be sent chop chop.
Absolutely, never had that happen to me
Dude, it needs to go back. My phone hasn't rebooted once since getting it last weekend.
I had the same problem arranged T-Mobile to replace it. Don't keep it pal get exchanged immediately.
you could try installing the generic htc rom using goldcard
I wouldn't even bother with that.
Hard reset and if it still does it, get it sent back.
I have not had any resets yet either,
You'll regret it afterwards, if you don't send back because simply it is a faulty model, reset won't make a difference. I have bought four of these and only one turned out this problem and had it swapped next day.
If the supplier is out of stock then just wait for stock to arrive and exchange it when it does.
Okay, thank you guys. I'll send it back.
Thing is that I'll have to wait until the next shipment to the store I ordered it from, and I've already been waiting since February for the bugger
Anyway, thanks again.
I found my SD card was not inseted properly and that seemed to lead to unpredictable behaviour from the Desire.
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
It was fine a couple of days ago and now it's completely dead.
The phone hasn't been dropped (well, tossed on a mattress/duvet when I'm heading to bed but not onto anything hard and from no great height), I haven't tempted fate by submerging it, I've properly nursed this phone and it's still died on me.
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
I went from '3.4.2 131-003' to '3.4.2-155-2'.
I know it's a long shot but that couldn't possibly be the cause, could it?
Many people have already complained about that problem (just google it!), return the phone (if your warranty isn't void because of the flashing, but i think it only affects software warranty), and they'll get you a new one. As far as I know, the newly produced defys don't have that defect anymore, mine - which I bought a couple of weeks ago - works just fine (fingers crossed!).
I'm aware that it's a known issue, I was asking because it seems that normally the earpiece gets crackly then dies whereas mine has gone from absolutely fine to completely dead in a couple of days with no usage in-between and the fact it happened after I flashed a new ROM seems coincidental to say the least.
As for the warranty, I have flashed ROMs, so fingers crossed.
same problem
I've the same problem.. no crackling, total silence. yesterday it worked perfectly fine, but since today no sound at all.
didn't do anything weird with it; flashed another froyo rom one week ago, but I can hardly imagine it has something to do with it...
I red there were more persons with a earpiece problem, but I couldn't find anyone who's got total silence from one moment to another..
is there info about this issue?
greetz
mine has gone from working to total silent the way mine was crackly was if i blew into it, it would work sometimes but now nothing at all i need to get a replaceable but dnt ave time
The problem is due to a bad connection, so I suppose it is possible it would break cleanly, going from working to silence with no interference/crackling.
I was just hoping I could fix it myself without having to rely on the Motorola warranty lottery
The fix-it-yourself thread is here. It's easily done if you are even mildly practical. I have sourced 2 SE K850i earpieces as a hedge against the future, once I'm out of warranty.
However, I am currently in warranty, so I sent an email regarding my Defy to Motorola as soon as my earpiece started acting-up. I tried to demand a replacement on the grounds that they were offering for sale devices that they knew were defective. Unfortunately, they were adamant that a repair was my only option so I sent my phone to their centre. I followed their advice, backing up, removing SIM and SD card, performing factory wipe from within Settings/Location & Security, and only sending the phone.
My phone had a custom ROM with the "android" text boot-loader so it was obviously not stock but there have been no complaints from them and I'm able to track my phone through their system. It's been repaired and is in "final testing". I'm expecting it back early next week.
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Step666 said:
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
...
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
Click to expand...
Click to collapse
mmm, i have something to say ... i flashed lots of different roms, two weeks ago i went back to China 0.26, still one of the best in terms of performance BUT, i had some trouble with the earpiece.
The first time it happened i thought "ok my earpiece has gone", it was just silent, people could hear me and i could hear nothing. Surprisingly after a reboot the earpiece was working, then silence again the day after... so on for 3 - 4 times.
Then i flashed the 3.4.2-155 and the problem disapperead. No failure, no silence, after 10 days it still works.
So, could it be the problem was related to that specific rom or software i used?
Btw, did you try to flash back to your previous rom?
I got same issue last week, and my mobile operator change my phone by a new one.
It's a know pb with first MB525 products.
After flashing did-you remove back door and battery to power off/power on you phone ?
I think when we do that, we push on the back of phone and so increase earpiece failure risk.
Thanks, I'd seen that thread before but I'm still well inside my warranty and have no urge to risk voiding it any more than I potentially already have.
I have no qualms about having to send the phone back to Motorola, I just want to be sure it'll be fixed when I do is all.
It's a shame that Motorola don't allow third-parties to fix the handsets - I know an engineer that works for one of the UK high street mobile phone retailers and he says that any earpiece issues, they have to send the phones back to Motorola themselves, they can't even source the necessary parts.
If they could fix it, I wouldn't think twice about the ROM as I know he couldn't care less, he'd get it sorted for me.
technome said:
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Click to expand...
Click to collapse
Also, since the issue is known to be purely hardware and there are plenty of cases of it afflicting handsets that are entirely stock, they would leave themselves in a very shaky legal situation.
Personally, I think I'd prefer to have my current handset repaired instead of replaced as it seems to be a little gem in terms of battery life.
As for the warranty, I doubt I'll have this phone for more than a year or so.
Part of the reason I chose it was the excellent deal on the T-Mobile contract I'm on meaning that if I get the urge to 'upgrade' early, I won't feel bad about buying a second phone out of my own pocket.
xdaid said:
Btw, did you try to flash back to your previous rom?
Click to expand...
Click to collapse
No I haven't.
I only discovered the problem at work this afternoon and started this thread as soon as I got home.
I might give it a go over the weekend but part of me can't really be bothered, I might just send it away.
edit:
MisterWB said:
I got same issue last week, and my mobile operator change my phone by a new one.
Click to expand...
Click to collapse
UK law only gives a customer a limited period after purchasing during which they can demand a replacement, after that a retailer is entitled to try and repair a faulty item if it is reasonable to do so.
Only if repairing the phone is in some way unsuccessful would the customer then be entitled to a replacement.
Sorry to hear that.
Let us know if Moto honor the warranty. It's very unreasonable to void hardware warranty just because of software modification.
My defy earpiece failed after 4 weeks. I had the orange 2.2 on the phone. Sent it to solidvision (they do warranty repair for motorola phones in belgium and netherlands). 3 weeks later they sent me a new phone, under warranty. On other sites I read that motorola doenst make a problem about earpiece issue even when you flashed other firmware.
So I handed my handset in to be sent away for repair on the 21st of March.
On the 18th of April I contacted CPW's repairs department to query where my handset was at 28 days had elapsed. The guy I spoke to raised a £10 voucher on their systems and put some sort of trace on it for me.
And on the 21st I was contacted by the store I'd handed my phone into to say it was back.
When I say 'it was back', it's not the same handset I sent away - it's a 'clearance' replacement handset. Thankfully my mate who works for CPW checked the handset's history on their systems and it's not a refurb, it was sat in a store for a month without being sold, then recalled to the warehouse so they had one to send to me.
I just hope this 'new' handset has as good a battery life as the one they kept...
Hi all,
I recently sent my GN (Running 4.0.2 stock, yakju build) back to be repaired because my phones wifi stopped working. what happens is that the phone's wifi seems be stuck "turning on", but never actually does. No wifi icon or anything appears. wifi hotspot doesnt work either. I had my GN from about a week after it was released (I'm in australia so that was about the 22nd December), and around the 15th January is stopped working. This issue cannot be fixed with a reboot, a hard reset, flashing stock roms, toggling airplane mode or anything trivial like that, as I (and others) have tried.
Now i have searched a while on google while i have been without my phone and I'm finding this problem is surfacing for other people too. From what i have seen there seems to be a correlation between 4.0.2 and this issue. Also, it seems to happen some time into the phones life; they do not have this issue when first purchased. I am concerned that this may be a recurring issue which surfaces over time, due to a design flaw or some sort of software issue. If so, this problem will start affecting a lot more people. If anyone who reads this has the same problem, could you please post when it started occuring and what rom, build etc (and anything else which may be helpful) you are running so we can shed a little light on this issue. which many more users i am sure will experience. cheers in advance
just incase anyone actually reads this Galaxy Nexus was sent back, and it was found that the printed ciruit board (PCB) needed replacing. More forums have surfaced since i last checked up on this problem so numbers are slowly rising. Once again, post here if you get the issue, we need numbers
Hi same issue i have butni solve i am living in turkey and i use habertürk news and i saw this application make notification wifi turning om.i reset my phone i load factory firmware but nothing happen ...always say wifi turning on...you need to change your system language another still write wifi turning on on screen in eglish and a application cause to this like my haberturk app
Sent from my Galaxy Nexus using XDA
same problem
Hi,
i had the same problem, wifi mac info was not showing anymore on the Nexus. Reboot and factory reset didn't help. Wifi wouldn't come on anymore.
Ask for a replacement, that's the only thing you can do
Can i ask what version of android you guys had? I'm wondering if this is going to be a recurring problem with hardware due to software issues or if it is purely a design flaw (PCB burning out, etc..) Cheers!
I have the same problem which happened last Saturday and it frustrated the hell out of me, i flashed to different versions of OS....didnt help...
restored to factory firmware and didnt backup the pictures and stuff on the phone!! (FML)
and brought it in to Fido on monday to have it serviced....
talking about bad luck...sigh....
they told me the turn around time is 10-15 business days... (N)
will report back once i hear from them
Before the issue happened, did your phone have any other issues? Say heating up while charging or running the WiFi?
I received a device in for repair with this issue and the customer reported it got really hot before the issue started happening. Everything looked fine on the motherboard - the WiFi antennas were intact. Reloading the software did nothing which means it's a hardware issue..
So very strange. I wonder what's causing this.
i remember when my wifi stopped working i was running 4.0.2. I was actually on holidays in Japan at the time and i was wifi hopping quite a lot around the airport (i was walking around and the wifi would go out of range, latch on again... etc) not sure if that had anything to do with it. Hopped on the plane home and i remember i was on airplane mode using an app called colornote. the phone hung pretty hard and i had to pull the battery. rebooted and tried again and after 10 mins, phone crashed again doing the same thing. Got home and the wifi wasnt working. Not sure if any of this had anything to do with it, but maybe. Didnt notice any overheating, but then again i was around snow haha
hi mrmiklepower
just wondering if your phone has been good since you got it back from repair?
i noticed the phone would reboot itself over and over again after i flashed it back to the stock rom. I just called the third party repair shop that my carrier sent the phone to, they told me its still being fixed.
Oh i hope they will return me my phone soon.
My phone is actually still being repaired also. It's been a total of 2 months since i sent if back! they contacted me and all i know so far is that the phones PCD needed replacing. when my phone arrives i will update as soon as i can. should receive it sometime this week, but its not certain. the majority of my ownership of this phone has been me waiting for its return
Holy mother of lord...
I actually called the third party repair shop that my carrier uses to check on the status of the repair. And they told me its actually In quality control which means the problem was fixed and they're just testing it before they send it back to the store where I brought the phone too. Hoping they'll send it in on Monday so I can either pick it up on the day of or the next day.....keeping my fingers crossed.
Will keep you posted on the status of it too.
Sigh
Ok I got my phone back today.
on the reference sheet I got from the repair shop
it states REPLACED PBA, BGA Failure
I looked it up online and PBA means Printed Board Assembly
which probably means the motherboard was defective and had to be replaced.
and now the phone is working fine. So i guess when this phone was made, there were some flaws with the motherboard on it, thus causing this problem.
Anyways, I hope this information helps with others who experience the same problem
Thanks for letting us know! O got mine back today with the same thing. So looks like there is no way of fixing besides sending it back. Good luck to anyone else who gets this problem
Sent from my Galaxy Nexus using xda premium
So it seems there's no fix for this?
I've been doing some research and it doesn't seem anyone can fix this.. I tried reflashing, wiping every possible thing, etc.. even flashing the stock software via odin. Still no luck.. It seems that we are indeed stuck with sending it back in for a supposedly defective part which seriously blows.
My other question is.. you guys who already received your phones back, did anyone end up with the problem again?
PLEASE if anyone knows how to fix this.. chime in!!!
I had an issue similar to that with my transformer and to fix it I just flash a new kernel im not sure itwill fix the problem for you but it's worth a try
Sent from my Galaxy Nexus using xda premium
Since getting my phone back the problem has not occurred again. I don't think there is anything that can be done as a component needed to be changed apparently. Good luck :/
Zeon45 said:
I had an issue similar to that with my transformer and to fix it I just flash a new kernel im not sure itwill fix the problem for you but it's worth a try
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Thanks, when returning to stock it flashes a new kernel. Also tried it again for the hell of it with faux's kernel, still no luck .
This sucks! This very same thing happened to me yesterday! I Odined back to stock.. no luck! Now after finding this thread, it looks like a hardware issue! That blows! I'll have to give Sprint a call tomorrow!
Hmm sucks to hear it's still cropping up around the place, I heard someone say this issue entered quality control. But anyway, if it helps I've had my phone back for about a month and a bit and its still going strong. hopefully it doesn't happen again though. good luck, hopefully it won't take too long for your phone to come back!
Hi,
I'm with Telus in Canada and had the exact same problem and had my GN repaired. It took only 2 weeks and I just got my unit back. I had already read a lot online about this issue so I asked the Telus rep to tell me what the issue was. She told me that the report states that the board was replaced. This is definitely a hardware problem. I'm hoping that the new board doesn't have this problem and my phone won't need to be repaired again,
I run 4.0.1 on my phone. Telus hasn't released an update yet. I was going to update mine by switching to yakju, but that's when I noticed that the wifi is not working and I thought it's not a good idea to change the stock ROM.