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i was on the phone to 02 today and was surprised by what the customer services agent told me. 02 are not charging for gprs.
i originally rang up to change my tariff as was worried about the amount of data i was downloading and getting a huge data bill. he said that i was not going to be charged for any data even though my allowance is only 100kb and i would be informed when i would be charged. seems very odd but im not complaining
i believe that someone works for 02 who uses this site just wondering he/she could confirm this
BTW im on the 02 200 tariff
sorry that this is not a BA thread but was just eager to ask
Yeh, I haven't been billed for my ridiculous GPRS usage. Good job too
Thing is, if we use it like its free, then one month they decide its not free we're buggered.
Also, I'm told if they hae been logging all your GPRS usage they're entitled to bill you for it in one massive bill whenever they choose.
something similar happened to my friend she didn't get charged for any voice calls for 3 months then 5 months later she got a massive bill. something to do with o2 computer system. so i wouldn't put it passed them.
i don't mined paying for gprs but £2.35 per meg is a ridiculous price and they give you a free entitlement of 100Kb whats all that about?????
just hoping we here from the guy who works for o2 to see if he can give us anymore details.
Try using a PayAsYouGo sim.
One day a while back all internet access got blocked. I cant use MSN anymore, or sync any of my email like I used to.
No word from O2 Why, and every single person in O2 has a different story as to why.
I wouldnt mind paying if I could actualy use it!
Im going to have to change from O2 to another company because they dont seem to offer working GPRS on PayG at all, no matter what the cost.
Orange do a good 3g bundle price, and when the new Universal comes out ill enjoy that! (contract though)
Be Carefull!!!
Be Carefull, guys!
I heard something similar and went a little crazy on GPRS, by listening to streaming internet radio one day. I phoned up to check it all, and was informed I wasn't gonna be charged.
I now have a bill for £165 (all GPRS 'Data Services')
...My phone is currently blocked, due to my inability to pay the bill.
Arf arf!!
B
robboy said:
i believe that someone works for 02 who uses this site just wondering he/she could confirm this
BTW im on the 02 200 tariff
sorry that this is not a BA thread but was just eager to ask
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Click to collapse
your correct, we do sometimes do free gprs, tho seems its most of the time these days, if u want, ill find out when it ends, but i can confirm that its free, for now.
most of the posts on here ive made are from my xda 2s and i use the gprs way too much.
i you could find out when it ends it would be great.
but its going to be a shock when it does stop. maybe 02 could sort out a better data plan. because 2.35 per mb is far to high.
i think it is important not to take the piss with downloading because if everyone starts o2 will soon change there mined
there are data tarrifs that turn £2.50 per mb to £1 per mb,
just like the text message bolt ons.........
not sure if you get it on certain tarrifs tho, ill find out prices and stuff on monday when i go back to work........... 8)
thanks joey would appreciate that, also is this through the "wap.o2.co.uk" APN?
i haven't been charged using mobile.o2.co.uk
i haven't been charged using mobile.o2.co.uk
free gprs is the only thing keeping me with O2, when it finally connects properly. :?
so why have I been charged over £150?
b
well thats a strange one i assume your on o2 in the uk. what tariff are you on?
Yeah, I'm in the UK, and on O2 250.
Grr.
The o2 GPRS tariffs are not easy to find online, but if you look in the business section, there are a few options
I pay £14.50 + VAT = £17.04 per month for 36Mb free allowance and thereafter its £0.85/Mb + VAT = £1. Unused allowance rolls over for 3 months
I only use GPRS for tomtom traffic, live train timetables, light web surfing and the odd email - I do not sync with my mailbox, but use a web based email.
My useage is well below 36Mb/month
Bennage said:
so why have I been charged over £150?
b
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i would have them look into that, i got one a few years ago, only had a nokia 3650, and it would be imposible to download the amount of data in the time i downloaded it, apparently i had a program that connected to gprs and constantly downloading stuff...... i wasnt happy when gprs cost me 200 quid, so i didnt pay, i called them, queried it, and even they told me it wasnt right!!
give them a call mate.... 8)
Gprs mixed messages from o2
I have called frequently about it and get this answer often: "GPRS is free for light web surfing and emails", then I ask how that is, and they say that there is a 100kb limit, which, in fact means it is not free, it appears that there is some confusion over there. I have to say I am sure that I have used more then 100KB and never been billed, we'll see how long this lasts?
100 kb is nothing thats about 5 email transfers or 5 mins on the web. i think it might be that it is free to a certain limit say 50mb however im sure o2 don’t want a situation like one2one had when they said free text messages for everyone it brought the system down and nobody could send a message
robboy said:
im sure o2 don’t want a situation like one2one had when they said free text messages for everyone it brought the system down and nobody could send a message
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why do you think o2 have not announced it officially ? they wont tell you its free, u use it as u normally would and dont get charged.
Hello,
I have been having terrible problems with o2 over the fees for GPRS downloads. According to O2 I have downloaded £25 on one day on New Year's Eve, when I was safely tucked up in bed. Has anyone else had problems with excessive download GPRS fees? Help
there was a time when it was free on o2!
i think its about £2.30 a meg so it is possible you could have download 10 meg without realising.
btw this page was 200KB so you would only need 2 load this 50 times and it will cost you the same!
i would ring them up and have a chat with them im sure if you speak to the right person they will discount it
Whoah!!!
According to O2 I downloaded 57Mb of gprs data @ 09:15 on 31/12 over a 9 hour gprs session!
The charge was £137 plus VAT, which I have raised a network query report on.
I *think* that this might have been a fault with the quickgps download application - as I don't surf the web at all with my Orbit.
I should get the report shortly - according to the person I spoke to today. Only the SIXTH person I have spoken to at O2 about this since 10th January.
Hi there,
I was billed for 51mb on the 30th Dec and for 52mb on the 31st. For a grand total of about £260. Ridiculous and obviously either a network fault or a problem with the supplied applications. Some guy on the MoDaCo board got charged £900+ for the 29th/30th.
QuickGPS.exe et al
Hi All,
I was able to arrest my own case and only had to pay about £3.
This was because I saw the application connecting and picking up updates.
Of all the culprits, I would say any application that needs to be updated from time to time might be the problem, so check the following:
1. QuickGPS - which updates the positions of the GPS satellites
2. Any antivirus - F-Secure or Antivir(This was the culprit for me)
3. Any new agents such as PocketExpress and Avantgo.
If not configured to update during a physical active sync......then you GPRS bill wil be astronomical.
O2 have always taken 2 months to charge me for my GPRS usage. They say this is due to network problems and this will be fixed soon. This was over a year ago.
I'm guessing you guys have only just had your usage stats for December, which would figure, am I not the only person with this problem?
I checked my unbilled usage online on Jan 10th - which is when I noticed the gprs charge.
Incidentally O2 "forgot" to raise the network query. As a gesture of goodwill they have applied a £10 credit to my account as an interim measure whilst the "investigation" continues. Of course the 9hr gprs session will resolve to the quickgps download server, I just want my money refunded.
Just disable GPRS from auto connecting.
Use this app.
Guys,
Just got a massive bill in from o2 - £191 on data.
Appears to coincide with me turning on the download automatically of Quick GPS data. Have I been stung here? What's the cost of this Quick GPS data?
Also its at 00:00 every night....I presume this is when o2 collects their data info.???
Thanks,
HPJ
You've probably been charged for GPRS connections. The file is 50kb large, so simply calculate and you'll have the answer. The best way to avoid that is to delete GPRS settings and download the QuickGPS data via WiFi or just disable the option for autodownloading data when it expires.
No the best thing to do is vote with your wallet and move to a mobile phone network with sensible data prices.
£191 is outrageous. Does it say how much data you used? I'm presuming you have no data bolt on at all and are paying top whack. Is the Orbit also auto checking emails, weather? anything else, because if thats a 50kb download every 3 days for one month with a few extra bytes for connecting, handshaking etc then you can only really be talking about half a Mb a month.
£191 for half a meg!!!!! Something is not right. Could anyone else have used the phone and downloaded anything else?
Well you're right, but I'm not saying, that the bill is only for the QuickGPS data. 50kb x 30 days is around 1,5 mb, which makes > £3 in O2. The bill is probably for using the CoPilot software and downloading maps for it while driving. Am I right ? Are you using this software ? I think the software is actually working like that, downloading the map region, in which you are at the moment. Check your e-mail settings as well, maybe it checks your mail every few minutes (!) and makes the GPRS connection every time. I'm attaching great software to handle your GPRS connections and stop them if you don't want them . Give it a try. Good idea is to install a billing software, which can track your calls, sms and data. Personally I've deleted all the GPRS settings from my mobile and I'm using only WiFi right now.
I noticed on my last O2 bill that I had a high number of connections at exactly midnight and that was before I even had an Orbit.
As did a friend of mine who does have an Orbit.
Something is not right here, can anyone else on O2UK check their bills please?
HPJ said:
Guys,
Just got a massive bill in from o2 - £191 on data.
Appears to coincide with me turning on the download automatically of Quick GPS data. Have I been stung here? What's the cost of this Quick GPS data?
Also its at 00:00 every night....I presume this is when o2 collects their data info.???
Thanks,
HPJ
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Click to collapse
No the data should show on your bill at the exact date and time. As you can see from my bill I have strange data useage and this is from APRIL before I had my Orbit (only had it 2 weeks)
leez said:
Well you're right, but I'm not saying, that the bill is only for the QuickGPS data. 50kb x 30 days is around 1,5 mb, which makes > £3 in O2.
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Click to collapse
Actually QuickGPS only updates once every 3 days, not daily.
leez said:
The bill is probably for using the CoPilot software and downloading maps for it while driving. Am I right ? Are you using this software ? I think the software is actually working like that, downloading the map region, in which you are at the moment.
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Click to collapse
No CoPilot has all the maps it needs stored on your Memory Card. I don't think Copilot has any Traffic report update capabilities, and even if it did, you'd likely have to subscribe to them, so your CoPilot uses NO GPRS data at all.
Your bill is plain Wrong, you need to challenge it!!
Data is amazingly expensive. T-Mobile charge 73p per KB. Thats right, PER KB!!! But only to a max of £1 a day. You could do what I did and go for web'n' walk. which is just £7.50 a month and its unlimited data usage. Good for push email, quickgps and tomtom traffic.
O2 give you a whole 100kb in their monthly plans, which is nothing, they then charge £10 for 20mb. T-mobile still on top here.
Vodafone also do a £7.50 package but its only for 150mb (T-Mobile do have a cap but its 1gb!). If you dont have a data plan its... £2 per MB.
Data will cost you if you dont have some pre-arranged data plan. The unlimited use was the sole reason I went for T-mobile.
I got my data package about six years ago, £25 gets me unlimited free off-peak calls to landlines and O2 mobiles and I get 60 cross network minutes. And unlimited data. And as I get through about 400MB a month I won't change my tarriff even though they say I have to! I just tell them I will go elsewhere.
Unless you have a very good O2 tariff (which would only happen by mistake) vote with your feet - I did, after ten plus years of great service their (O2) GPRS charges are nothing short of a joke - a bloody expensive one I might add.
I decided the T-Mobile web-n-walk at £7,50 PCM for 1GB is fine, I have it on both phones so its possible to do whatever I want internet based and never spend anymore than the basic tariff.
Take up you bill with O2 as something is clearly wrong, if they have supplied the device and it is downloading data of its own accord the problem is theirs not yours so get them to scrub the bill.
Consider putting the SPB GPRS Monitor software on the phone so you can track what the device is doing and exactly when, time/ date, etc - Mike
You dont need these updates, i stopped them from downloading and it takes a few more seconds to get a valid GPS Signal, but costs alot less.
Guys only just been able to read the replies....I think something is seriously wrong.
Here are the stats:
- used Co-pilot less than 5 times since getting Orbit.
- have push email on. Get probably 20 emails / day. Its turned off between 22:00 and 07:00 anyway
- have SPB Shell - weather updates?
- rarely use IE
That's it. Something ain't right.....copy of the bill attached.
HPJ said:
Guys only just been able to read the replies....I think something is seriously wrong.
Here are the stats:
- have push email on. Get probably 20 emails / day. Its turned off between 22:00 and 07:00 anyway
That's it. Something ain't right.....copy of the bill attached.
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Click to collapse
Push email uses a hell of a lot of data. At our place we reckoned bout 20MB a day... just on polling etc. (push is a misnomer).
I think that's likely to be your culrpit...
It never used to cost alot....I've used puch email (in the same manner with the same amount of emails) for over 12 months now....
Just called o2....someone is looking into it.
I'll take this opportunity to suggest checking your bills just in case...I don't normally check mine, however could hardly miss the size of the last one.....
push, theres your culprit right there. Push works by your phone constantly telling the server its IP address and that its still on. This polling costs data. Depending on your provider depends on how much your charged.
Some providers do the right thing and charge you based on how much data you use in that month. Some others try and be sneaky and charge you a fix cost per session i.e your phone does the tiny poll and they charge you the min cost of lets say 20p. A few seconds later you do the same and your charged again.
Happend with me in my last workplace while on Vodafone.
Get a dataplan, if you plan on doing ANY form of net access be it push, QuickGPS, traffic info for sat nav then you need a data plan or yourll be very poor indeed.
I don't think it is push email, I don't use it after ten at night. Why is the hook-up at EXACTLY midnight? My mate has the same, MIDNIGHT connects and he does not use push email.
I think there is a major problem with O2s billing.
Guys,
Do not know if this helps I've recently managed to get O2 to agree on ;
O2 200
Unlimited Data
200 extra free texts (o2 treat)
and £120 credit on my account for £55 per month .
As I could not move to another provider (Have more than one handset).
It took a while and a lot of explaining, cross comparing tariff's etc but it can be done.
thanks for the heads up guys... i didnt realise it was soooo expensive!!!
Code:
01/05/07 12:09:22 mobile.o2.co.uk 12009 21.421 P
03/05/07 05:35:33 mobile.o2.co.uk 339 0.661
05/05/07 06:11:13 mobile.o2.co.uk 3374 6.579
09/05/07 04:56:56 mobile.o2.co.uk 509 0.993
10/05/07 01:28:54 mobile.o2.co.uk 2601 5.072
11/05/07 04:28:00 mobile.o2.co.uk 157 0.306
13/05/07 05:42:44 mobile.o2.co.uk 1539 3.001
16/05/07 06:16:22 mobile.o2.co.uk 4076 7.948
17/05/07 15:17:08 mobile.o2.co.uk 591 1.152
18/05/07 00:00:00 mobile.o2.co.uk 2351 4.584
20/05/07 22:32:10 mobile.o2.co.uk 193 0.376
22/05/07 14:10:42 mobile.o2.co.uk 44 0.086
26/05/07 02:09:58 mobile.o2.co.uk 40 0.078
28/05/07 03:31:39 mobile.o2.co.uk 204 0.398
30/05/07 18:17:19 mobile.o2.co.uk 42 0.082
31/05/07 12:22:08 mobile.o2.co.uk 39 0.076
Total Volume 28,108
Total Cost £52.81
no more gprs phone porn for me!
yeah but thats the point....I am absolutely certain it never used to be this expensive. I am sure o2 have cocked something up.
Anyway they are still looking into it.....will let you know when I get a response.
Guys
Maybe this little app will help some of your issues:
http://forum.xda-developers.com/showthread.php?t=310087
At least with this you can completely dictate when you allow a GPRS connection and then maybe even match this against your bills ?
Just a thought really.
I use this to ensure that only WiFi is being used as I dont have an O2 data package due to it being a rip off !
Hello,
I just upgrade contract from old Vodafone to new Softbank one, to get the 10.000 yen data flat rate. I have wm6 installed, with the patch for get Softbank connection.
The girl of the store told me: take care to use your mobile as wireless modem, because then you'll get an incredible big bill next month!
I want to use to browse the web, use streaming windows media player, Google maps, and MMS. Maybe wireless modem sometimes, but it's not my primary use.
So I want to ask if anybody had problems using the X01HT as bluetooth modem, or using in any of the ways I told you (or other).
I'm very concerned about this.
Thanks!
Cesar
Have you actually connected your PC to the internet using your X01HT in Japan? Last I heard, Softbank stopped those connections at the server level - i.e. the servers wouldn't allow you to do that.
I'm not really in a situation right now to be able to try it out. Can anyone else out there check/affirm this?
As far as the other uses, I am pretty sure you will be okay using the patch from this thread .
Please, can Anybody help me with this?
sesaru, call up 157 and hear your automated billing balance for the current month until yesterday. Press 1 for detailed info when it tells you your current balance and it will spit out how much you've spent thus far on voice calls, mail, and packet charge. If you hear a lot on packet charge, don't worry, that's covered on your 10,000 yen packet flat rate plan. If you hear a lot on data communication charge, you're fscked.
auyongtc said:
sesaru, call up 157 and hear your automated billing balance for the current month until yesterday. Press 1 for detailed info when it tells you your current balance and it will spit out how much you've spent thus far on voice calls, mail, and packet charge. If you hear a lot on packet charge, don't worry, that's covered on your 10,000 yen packet flat rate plan. If you hear a lot on data communication charge, you're fscked.
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Click to collapse
But, Did u use as wireless modem for your laptop without problems in your bill? Can they detect that and charge extra money?
Thanks!
Sesaru
Give it a try and then tell us next month if it's reflected in your bill
Actually, we're mostly on WM6 that uses the patch given in larsuck's post above. If you're on that, and uses WM6's Internet Sharing to connect to your laptop to the net, then chances are it's just regular packet charge, which will hurt you up to a ceiling of 10k yen as per your plan.
If you're sharing your Internet in any other ways, your mileage might vary. It all depends on how you connect and using which connection setup. Be forewarned
i'm off on holiday in a couple of days from the uk i'll still be in europe but i know if i use the internet it will kill me when i get the bill. so i rang t-mobile to see if they had any boosters for using internet abroad but they only had one's for talk and text. he explained to me it would be best to turn off the 3G while i'm away so that way the phone will not try to connect to the internet. so if i disabled the 3G connection would this also stop the HSPA (or whatever it's called) connection also or do i need disable this also. the hotel i'm staying at does have a wirless connection which i'm looking at to use if i want to browse or send e-mails, if i do this would be ok as i'm not using the t-mobile internet so there would be no charge. i just need some advice from someone who has been in the same posistion as this is my first android phone so i'm still a bit green with them. thanks
just turn off mobile internet and all will be fine.
t-mob has a flexible internet booster if u really need it http://www.t-mobile.co.uk/shop/pay-monthly/boosters/
Just make sure roaming is off, you can keep everything else enabled. Try and find free wifi spots to download emails etc.
sudeki300 said:
so i rang t-mobile to see if they had any boosters for using internet abroad but they only had one's for talk and text
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Click to collapse
You have been misinformed!
T-Mobile have probably the best mobile data rates for any UK network when roaming in Europe.
See here.
Note the countries that this is available in - if you are in one of these countries, when you try to use mobile internet you will be redirected to a page where you can select your Euro broadband booster which is then added to your bill if you are on contract, or taken from your balance if you PAYG.
Regards,
Dave
thanks for all the replies, i did tjought it was odd that t-mobile did not have an internet booster package. it is not listed in the options when you call 150 to t-mobile but it needs more looking into. as i said in my first post the hotel has a wireless connection so even if i can just jump on that it's still better than nothing. last year i took my netbook which was a bit of a pain, but we had one raint say early on in the holiday and i ended up downloading alot of episodes of rubbish from my newsgroup account and that killed my allowance of the wireless connection from the hotel. oh by the way it's only italy i'm going to. thanks again...................sudeki300
i have just had a look and one link is for broadband and the other is internet, so i think i would need the inernet one as the broadband one is quite expensive £40 for 200MB use over a month, where the internet one is only £10 for 50MB over a month. as i am only there for two weeks how long woiuld 50MB last for just browsing and e-mail. that's with no widgets on................sudeki300
sudeki300 said:
as i am only there for two weeks how long woiuld 50MB last for just browsing and e-mail. that's with no widgets on................sudeki300
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Not long - IMHO, you will use more than 50mb in two weeks. Try downloading a net counter application and "simulate" how much you might use your phone over a few days to get a better idea of your data usage. Personally, I know my data usage would go over 200mb in week, but I use my phone for work emails.
Bear in mind though that if you buy 50mb, it will stop working once you go over and you can buy another booster.
Regards,
Dave
foxmeister said:
Not long - IMHO, you will use more than 50mb in two weeks. Try downloading a net counter application and "simulate" how much you might use your phone over a few days to get a better idea of your data usage. Personally, I know my data usage would go over 200mb in week, but I use my phone for work emails.
Bear in mind though that if you buy 50mb, it will stop working once you go over and you can buy another booster.
Regards,
Dave
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thanks for the reply dave, to tell you the truth i would only be using the internet while i'm at the hotel and as they have a wireless connection it would be better just to use theirs. the last time i was there i downloaded two seasons of a show at 300MB's each at eight episodes each season before my allowance run out, so by browsing and e-mailing i should be ok for two weeks. the 200MB option on the booster is £40 that is just too expensive, that's 2 months of my broadband connection at home. oh, if you was wondering why i was downloading tv shows while on holiday the reason is i cannot understand italian which is a bit naughty as i'm half italian. thanks..................sudeki300