Develop Bugs

O2 and free GPRS :-)

i was on the phone to 02 today and was surprised by what the customer services agent told me. 02 are not charging for gprs.
i originally rang up to change my tariff as was worried about the amount of data i was downloading and getting a huge data bill. he said that i was not going to be charged for any data even though my allowance is only 100kb and i would be informed when i would be charged. seems very odd but im not complaining
i believe that someone works for 02 who uses this site just wondering he/she could confirm this
BTW im on the 02 200 tariff
sorry that this is not a BA thread but was just eager to ask

Yeh, I haven't been billed for my ridiculous GPRS usage. Good job too
Thing is, if we use it like its free, then one month they decide its not free we're buggered.
Also, I'm told if they hae been logging all your GPRS usage they're entitled to bill you for it in one massive bill whenever they choose.

something similar happened to my friend she didn't get charged for any voice calls for 3 months then 5 months later she got a massive bill. something to do with o2 computer system. so i wouldn't put it passed them.
i don't mined paying for gprs but £2.35 per meg is a ridiculous price and they give you a free entitlement of 100Kb whats all that about?????
just hoping we here from the guy who works for o2 to see if he can give us anymore details.

Try using a PayAsYouGo sim.
One day a while back all internet access got blocked. I cant use MSN anymore, or sync any of my email like I used to.
No word from O2 Why, and every single person in O2 has a different story as to why.
I wouldnt mind paying if I could actualy use it!
Im going to have to change from O2 to another company because they dont seem to offer working GPRS on PayG at all, no matter what the cost.
Orange do a good 3g bundle price, and when the new Universal comes out ill enjoy that! (contract though)

Be Carefull!!!
Be Carefull, guys!
I heard something similar and went a little crazy on GPRS, by listening to streaming internet radio one day. I phoned up to check it all, and was informed I wasn't gonna be charged.
I now have a bill for £165 (all GPRS 'Data Services')
...My phone is currently blocked, due to my inability to pay the bill.
Arf arf!!
B

robboy said:
i believe that someone works for 02 who uses this site just wondering he/she could confirm this
BTW im on the 02 200 tariff
sorry that this is not a BA thread but was just eager to ask
Click to expand...
Click to collapse
your correct, we do sometimes do free gprs, tho seems its most of the time these days, if u want, ill find out when it ends, but i can confirm that its free, for now.
most of the posts on here ive made are from my xda 2s and i use the gprs way too much.

i you could find out when it ends it would be great.
but its going to be a shock when it does stop. maybe 02 could sort out a better data plan. because 2.35 per mb is far to high.
i think it is important not to take the piss with downloading because if everyone starts o2 will soon change there mined

there are data tarrifs that turn £2.50 per mb to £1 per mb,
just like the text message bolt ons.........
not sure if you get it on certain tarrifs tho, ill find out prices and stuff on monday when i go back to work........... 8)

thanks joey would appreciate that, also is this through the "wap.o2.co.uk" APN?

i haven't been charged using mobile.o2.co.uk

i haven't been charged using mobile.o2.co.uk

free gprs is the only thing keeping me with O2, when it finally connects properly. :?

so why have I been charged over £150?
b

well thats a strange one i assume your on o2 in the uk. what tariff are you on?

Yeah, I'm in the UK, and on O2 250.
Grr.

The o2 GPRS tariffs are not easy to find online, but if you look in the business section, there are a few options
I pay £14.50 + VAT = £17.04 per month for 36Mb free allowance and thereafter its £0.85/Mb + VAT = £1. Unused allowance rolls over for 3 months
I only use GPRS for tomtom traffic, live train timetables, light web surfing and the odd email - I do not sync with my mailbox, but use a web based email.
My useage is well below 36Mb/month

Bennage said:
so why have I been charged over £150?
b
Click to expand...
Click to collapse
i would have them look into that, i got one a few years ago, only had a nokia 3650, and it would be imposible to download the amount of data in the time i downloaded it, apparently i had a program that connected to gprs and constantly downloading stuff...... i wasnt happy when gprs cost me 200 quid, so i didnt pay, i called them, queried it, and even they told me it wasnt right!!
give them a call mate.... 8)

Gprs mixed messages from o2
I have called frequently about it and get this answer often: "GPRS is free for light web surfing and emails", then I ask how that is, and they say that there is a 100kb limit, which, in fact means it is not free, it appears that there is some confusion over there. I have to say I am sure that I have used more then 100KB and never been billed, we'll see how long this lasts?

100 kb is nothing thats about 5 email transfers or 5 mins on the web. i think it might be that it is free to a certain limit say 50mb however im sure o2 don’t want a situation like one2one had when they said free text messages for everyone it brought the system down and nobody could send a message

robboy said:
im sure o2 don’t want a situation like one2one had when they said free text messages for everyone it brought the system down and nobody could send a message
Click to expand...
Click to collapse
why do you think o2 have not announced it officially ? they wont tell you its free, u use it as u normally would and dont get charged.

Its official, 02 charge for GPRS usage.

I just got a ****ing huge bill for GPRS usage. According to 02, I have used 33986kb on GPRS last month. This has cost be £80 extra on the bill.
According to a few posts I read last month on this forum (which is complete bul****) 02 do not charge for GPRS.
Someone claimed to be working for 02 and said 02 does not charge, I mean, what the **** was that all about.
Anyone else in the same situation right now? I am already broke, this is gonna get me into serious debt now.
I mean.. WTF !!!!!!!!!!!!

80 GBP and you cry?
c'mon, you've gotta be kidding me. If thats your problem, lol
I just got a bill for 1600 euros and I couldnt care less
life's a *****, deal with it

i work for my money you ignorant prat!

Put your money where your mouth is and take that "paypal" button off of your website..
My 2 cents (the only ones you're ever gonna get)

They haven't charged for GPRS usage so far, but it's not exactly surprising that they'd make an exception for someone who uses such a high amount of data. Obviously if you're sensible and don't go too far over your allowance it's not going to be charged, but if you flaunt the system you're going to raise some flags.
The bottom line is if you aren't prepared to pay for your GPRS usage, then don't use it. If you do use it and you don't get charged it makes a nice bonus, but you can't expect something for free and then complain when it's not.

alitech said:
i work for my money you ignorant prat!
Click to expand...
Click to collapse
haha, so do I
'serious debt'
80 GBP
lmfao
:roll:

frater said:
Put your money where your mouth is and take that "paypal" button off of your website..
My 2 cents (the only ones you're ever gonna get)
Click to expand...
Click to collapse
ah yes and you have developed a website and spent countless hours on it too I guess?
I just think it is extremely funny someone can cry like a friggin baby over a 80 GBP bill
I am a student, I work weekends and have a limited budget yet I find time and money, which I spent out of my own pocket to help people. I dont want to get rich of it and I wont, since everyone has the same freeloading attitude like you do, but I dont want to spend truckloads on money either when the site is gonna attract more traffic
what did you do to help others btw?
lmao

If you think you can get something totally free in this world you must be from a different world... this is planet earth and we have something called Multi national companies who are greedy!
Come on... O2 giving GPRS for free... yes, they did have a promo, but you have to be responsible for your own actions... check it out with O2 first - phone them or check out their website.
If your money is worth so much to you should be responsible when you spend it.

w3rd up

£80 is over a weeks work to me as I have to work for free in a solicitors and study atop my normal job and would be crippling debt. It would take me a month to pay that off.
Anyway, as far as I was aware, we established on here that it was free, but if you go overboard 02 would clock on, and that they could choose to bill you for the lot if they want. So think yourself lucky they only charged you one months usage!
I only use about 2.5mb a month maximumand they haven't billed me yet. How did you use all that anyway? Your phone has WiFi, and in any town you're never more than 20 meters away from an unlocked network!

well i have heard of one guy getting charged for gprs but he was streaming radio and video. i think he got hit hard £300+
im on o2 and it has been a relief so far (touch wood) that i haven't been charged.
i would prefer for o2 to charge but at a fair rate, or even offer a package where for x amount you get y.

Let me get this right, you took the word of the people on here but you never checked with O2. You then proceeded to hammer your account because you thought you were getting something for nothing. It reminds me of a guy I saw in one of those "Eat all you can for a fiver" cafes, the fat bastard gorged himself like a pig at a trough and then said to his buddy "that ****ing food gave me indigestion". You have to pay the piper my friend.

Good luck to those who have not been charged (yet), but don't complain if you get a bill - if you use it you should pay for it!
I pay for my GPRS as an addition to my normal tarriff & it pains me a little to see some people getting it for free, but I suppose if I knew I could get it for free, I wouldn't be too quick to sign up to pay for it
O2 (UK) do offer a reasonable GPRS package - I pay £14.50 + VAT (=£17.04) for my O2 Data36 bolt-on to my monthly contract. It gives me 36Mb/month (more than enough for my needs) and extra data is £0.85 +VAT (=£1.00) per Mb. You'll find these tariffs under the business sections rather than the persoanl tariffs.
I know T-Mobile & Orange have similarly structured GPRS bolt-ons - prices & amounts of data vary etc, but the concept is the same.
I do think the providers are missing out by not offering a lower entry price e.g. £6 for 10Mb or similar.

I also use the same 02 bolt on package.
There is something strange in that i havent yet been charged for any over mb that I knew I had gone over And their computer is registering I am using it and logging the times , but it shows no data actually used.
sounds like a fault with their computers, but I am sure this will be fixed.

I made the mistake of using the internet on my old P800 in America. BIG phonebill.
TBH, as I said earlier, I puposely bought a phone with wifi so that I only only have to use GPRS as a last option. Seriously, ANYWHERE I have ever been, I have never had to walk more than 40 metres to get WiFi connection to the internet. Some other poor sod can pay for my usage

I was with O2 until July. I roam a lot and used the Internet a lot. I was never charged. Not even the minimum daily GPRS roaming charge listed on their website. I was lucky.
I think it may be down to your account provider. Even though the bill comes from O2, O2 has a number of account providers such as Carphone Warehouse or Tesco Mobile.
I originally signed up with BT Cellnet and my provider was Securicor Mobile.
I am not sure how account providers work but it is just a thought.

Hi
O2 were giving me free GPRS when it first went on line and it seems to still be free, though there was a period they were charging me and my bills were high, especailly for GPRS usage on my 3 and half month round the world tour when i roamed!
When we take a contract out for anything these days it is our repsonsibility to check that it suits us and if not, change. Occasionally O2 may not lead the providers with the best offers but like everything it swings in roundabouts and at the moment they seem to have good deals and popular.
Have to say that there XDA website support and updates are a bit thin.
I am with O2 and have been for 6 years without changing provider.
I was made an O2 'Select' customer which i believe they are no longer registering new customers as. This means that you are one of their top 200,000 users... did not think i would qualify.
They give me special offers like answering customer service calls 'IMMEDIATELY' and no queuing, free itemised billing, 60% discount off mobiles and accessories, new handsets before everyone else, and recently i swung a free XDA2i out of them that should have been £180.
From everyones comments above seems like our mate noddy with the £80 bill is the only one who can't manage his money! :lol:
drjrao

So erm...
how much data does msn messenger use then ?
:S
any idea how i could work out my costs on it :s ??

My Daft sister!
My dear sister uses T-Mobile. She decided that now she had broadband, she'd download Nortan Antivirus etc. She was so worried about connecting her laptop to the internet without this software, she decided that it would be more secure connecting to the internet via her GPRS enabled mobile phone to down load it! Anyway, £350 worth of GPRS later, the file still would not download all the way through. The phone account was locked out when it hit the £350 limit. T-mobile, once they'd stopped laughing were very sympathetic and agreed that she could repay them in installment over several month. She has incoming calls only and has had the GPRS disabled!

im very sorry for her, but that story is just hilarious

GPRS Download Fees

Hello,
I have been having terrible problems with o2 over the fees for GPRS downloads. According to O2 I have downloaded £25 on one day on New Year's Eve, when I was safely tucked up in bed. Has anyone else had problems with excessive download GPRS fees? Help

there was a time when it was free on o2!
i think its about £2.30 a meg so it is possible you could have download 10 meg without realising.
btw this page was 200KB so you would only need 2 load this 50 times and it will cost you the same!
i would ring them up and have a chat with them im sure if you speak to the right person they will discount it

Whoah!!!
According to O2 I downloaded 57Mb of gprs data @ 09:15 on 31/12 over a 9 hour gprs session!
The charge was £137 plus VAT, which I have raised a network query report on.
I *think* that this might have been a fault with the quickgps download application - as I don't surf the web at all with my Orbit.
I should get the report shortly - according to the person I spoke to today. Only the SIXTH person I have spoken to at O2 about this since 10th January.

Hi there,
I was billed for 51mb on the 30th Dec and for 52mb on the 31st. For a grand total of about £260. Ridiculous and obviously either a network fault or a problem with the supplied applications. Some guy on the MoDaCo board got charged £900+ for the 29th/30th.

QuickGPS.exe et al
Hi All,
I was able to arrest my own case and only had to pay about £3.
This was because I saw the application connecting and picking up updates.
Of all the culprits, I would say any application that needs to be updated from time to time might be the problem, so check the following:
1. QuickGPS - which updates the positions of the GPS satellites
2. Any antivirus - F-Secure or Antivir(This was the culprit for me)
3. Any new agents such as PocketExpress and Avantgo.
If not configured to update during a physical active sync......then you GPRS bill wil be astronomical.

O2 have always taken 2 months to charge me for my GPRS usage. They say this is due to network problems and this will be fixed soon. This was over a year ago.
I'm guessing you guys have only just had your usage stats for December, which would figure, am I not the only person with this problem?

I checked my unbilled usage online on Jan 10th - which is when I noticed the gprs charge.
Incidentally O2 "forgot" to raise the network query. As a gesture of goodwill they have applied a £10 credit to my account as an interim measure whilst the "investigation" continues. Of course the 9hr gprs session will resolve to the quickgps download server, I just want my money refunded.

Just disable GPRS from auto connecting.
Use this app.

Is Google Maps realy that expensive?

I have Flat rate from my company can surf the internet acording them how much i want for 3 euro for 24 hours
"How much i want" is not realy how much i want
after just 6 hours they said i gone over the limit of 10MB and had to pay another day even if i had like 18 Hours left of internet
The reason i found out Google maps
just loading a street was like 3Mb or more
So is google maps realy that expensive to use?
I might limit my mobilnet to newspapers,email and weather
the phone company is just robbing me
3 euro a day for like what 10MB
they dont even warn you that they going to charge you more
They cant even tell you how much MB you spent
just that you spent way to much and will be double charged
Now i try to check how much money i spent and the web is down
company even charge you money to see how much the bill is
half euro every 24 hours
and i paid it and i cant even see the bill on the web
I calling them now been on wait for 20 minuts
Telefonica must be the worst company in the world for mobile phone
i will switch company soon
anyway to the question Google Maps realy expensive?

i havent seen my blackberry pearl use nearly that much per page, but i dont have my htc fuze yet. Get an unlimited data plan, it is well worth it.

My phone company only have 1 Plan no unlimited plan it sucks
whats worst they dont even tell you is limited until you ask
so my only option is check what other companies have
i am with the spanish state company telefonica
anyway the question is about the Google maps
and yea i was like zooming on my street and got like 3000kb loading

Thats bad. Are there better networks then with unlimited?
Here in Finland I got unlimited 384kbps 9.8e/month
had 512kbps for a while but this is enough since this runs internet radios etc fine.
When I ordered my HD I put that 512 speed for my contract, used for 2 days when my HD came, then I got message from network that I have used 157 euros amount of data. Called them that what the heck and they fixed it and gave me 30euros of free calltime
Had used 60mb or something without contract.

tunppi said:
Thats bad. Are there better networks then with unlimited?
Here in Finland I got unlimited 384kbps 9.8e/month
had 512kbps for a while but this is enough since this runs internet radios etc fine.
When I ordered my HD I put that 512 speed for my contract, used for 2 days when my HD came, then I got message from network that I have used 157 euros amount of data. Called them that what the heck and they fixed it and gave me 30euros of free calltime
Click to expand...
Click to collapse
I know there is networks that has triple the price
but i dont know if they unlimited
i think my network is the most expensive in the world
I will keep hands clear off Google maps until i change network

I got through to the 24 hours custumber service after waiting 35 minuts on line.
the answer "Sorry sir the Experts have office hours from 9-22" So much for the 24 hours service
They gave me a claim number and asked me to used it tomorow to get futher answer.
I was just lucky is like impossible to get any custubmber reply after 23.00 even if is 24 hours service.
is the typhical network abusing custumbers just because they big thing

Android 3gig allowance Tmobile

Can anyone help me find this on Tmobile's UK website (that the fair use allowance for android phones is 3 gig?)
I was one of those who bought from Mobile Phones Direct, found I had a 1 gig fair use allowance, phoned up Tmobile tech support and got it changed to 3 gig.
Anyway, just had my first bill and it was for £44! They told me I had no internet allowance.They admitted it was an error, then put me back on a 1gig allowance...
That led to my protests and so they then put me on Web and Walk plus for free, but I am concerned that in some way W&W will still prejudice my d/l speed.
While on the phone I tried to find the statement on their site about andriod phones to quote back to the sales staff but could not.
Anyone?

Regular WnW: http://www.t-mobile.co.uk/services/uk/fairuse/#fup1
WnW Plus: http://www.t-mobile.co.uk/services/uk/fairuse/#fup11

OK
Link #1 says (my bold):
"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."
which is what I thought I had
Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."
which is what I've now got.
Good? Bad? No different? Especially the issue of speed.
Should I get back to them?
Edit
Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.

My Speedtest results vary depending on where I am. At home I get at most 500kbps, but at the office I get 1800kbps. Seeing as I need internet when I'm NOT at home, that's fine with me as I have WiFi at home anyway.
So, you should check in different locations.

al89nut said:
OK
Link #1 says (my bold):
"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."
which is what I thought I had
Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."
which is what I've now got.
Good? Bad? No different? Especially the issue of speed.
Should I get back to them?
Edit
Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.
Click to expand...
Click to collapse
I would read them the riot act!!
You are paying for a service for which you are not getting, you were not advised it would only be 1gig.
Push for the 3gig.
My last phone on T-mobile was G1, even that had 3gig webnwalk.
Just tell them their breaking their terms of agreement, and you should either be allowed what you should be paying for of they terminate the contract at their own cost.For breach of T&C's.

Many hours on the phone later, calling agent after agent to get sense from them...
I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.
Or at least the lady (in India) tells me.
I will believe it when I see it on MyTmobile.
And when the £44 is wiped.
And when the dl speed is not ****e.
Sigh.

al89nut said:
Many hours on the phone later, calling agent after agent to get sense from them...
I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.
Or at least the lady (in India) tells me.
I will believe it when I see it on MyTmobile.
And when the £44 is wiped.
And when the dl speed is not ****e.
Sigh.
Click to expand...
Click to collapse
Web n Walk plus is the correct addition for android devices. Web n Walk standard only gives you 1GB allowance and your download speed is restricted. Web n Walk plus gives you 3GB allowance and un-restricts your download speed.
Use the free speedtest.net app from android market to test your speed. If it has been activated, turn off your phone for 5 mins turn it on. It can take up to 24 hours for your download speed to sync up and get faster.
What they do is add Web n Walk plus to your account and then apply a monthly loyalty discount equal to the same amount.
Your download speed will vary depending on the usage on the cell site your connected to and your signal strength.
The download speed on a good day can easily exceed 2000kbps or 2 Mbps.
http://www.t-mobile.co.uk/services/uk/fairuse/
is the link and you can navigate to it by going to the T-Mobile UK home page, then click on the ‘Services’ tab along the top, then click on the ‘Internet & mobile broadband’ link on the left hand side, then click on the ‘Web’n’walk the legal stuff >’ link at the bottom of the page.
Hope this helps...

Thank you - speed test now shows 1400 kps. This is what it showed before they messed me around, but I was paying for it! Here's hoping.

I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.
A friend of mine had real problems getting MPD to correctly provision data on their account.
Regards,
Dave

foxmeister said:
I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.
Click to expand...
Click to collapse
Every chance, I've read of Desires sold by MPD registered with T-Mob as Nokia's

Mine was registered as a Nokia when I first got the allowance raised from 1gb to 3gb in April. My problem was that a month later they promptly sent me a bill for the internet use, then when I protested, they waived the bill, but changed me to 1gb unlimited. The online staff have no idea of the 3gb allowance for android phones out there in a call centre somewhere East. I was directing the lady to the particular TMob UK webpage for ages.

Yeah the call centre is in the east, but hey none of the other networks are any better. Just stay calm and guide them slowly through it, they get there in the end!
At 1400 kbps your on HSDPA unrestricted, so as long as you don’t get charged your fine...

I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.

O2 is full of iphone users, so their network seems to be really full, dropped calls and restricted 3G, so im not sure if you will be any better with them.
Good luck though!

dwj said:
I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.
Click to expand...
Click to collapse
Persevere ,talk to technical assistance,no one else !
Took me about a week to convince them,but got there in the end.

I tried to get my internet allowance changed from 1GB to 3GB today as i've just received my phone today from MPD.
However i was told they can't change anything until the first bill is through and paid for?
Anyone else encountered that?

If you ask to get transferred to sales or technical support then they are UK based, make sense of what you're saying and will help you if you explain that you're getting nowhere with the call centre people.

I went straight through to tech support and told them I should have 3gb as per the website. They changed it there and then and let me use my internet booster for somthing else. Lets hope it sticks. I got a confirmation txt for my new booster but not web and walk +

I had the same problem from mobiles.co.uk
I got it changed and used my addon as internet as well, so should get 4gb really!

herghost said:
I had the same problem from mobiles.co.uk
I got it changed and used my addon as internet as well, so should get 4gb really!
Click to expand...
Click to collapse
Was this straight away or did you have to wait a couple days until your bill came through?