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Today I upgraded my OS to Kavana 6.1 release. I love it.
I hardly ever (read: pretty much never) use the internet on the phone, but with the old T-Mobile official Dash 6.0 system (not hacked), I used to be able to access the internet and I thought I was charged on a per usage basis (but never really checked). In any case, I know for a fact I could access the internet on the old OS and I don't pay a monthly charge for it and it's not part of my plan.
So after I upgraded today, I could not get access to the internet at all. Checked the settings in the phone, checked T-Mobile's website, everything was set up right, but kept getting an error.
So I flashed back to the T-Mobile official release, and once again, I could access the internet. Checked all the settings, wrote them down, flashed back to Kavana. No internet.
Called T-Mobile. Didn't tell them I flashed to Kavana, but told them I suddenly didn't have internet access and asked for help. They said I don't have internet access because I don't pay for it, and T-Mobile does not have per data usage access, and there was nothing they could do unless I wanted to pay $20/month.
Can anyone tell me why this might have been and how I can get back the access I used to have?
As an aside....any way to get T-Zones working without paying for internet access (don't have time to search right now, yes I'm lazy, too!)
Thanks in advance for responses.
Jesus Gixxum, is it that time of the month for newbs. I've heard of this before at Howard Forums when I first got my dash. It's kinda an error on Tmobiles Part. It worked for some in the past like almost a tease when they first got there Dash's. The people eventually lost the free internet. It's like in Office Space when they fire Milton. They fixed the glitch at payroll. So, in either case be happy your weren't charged per kb. No there is no free way to get Internet even with Tzones. The cheaper way is the 5.99 Hack. (USE THE SEARCH) But personally if you want weather and newsfeeds etc. constantly updating. Pay the 19.99 or miss out.
Good luck in your decision or oh I don't have your Swingline stapler.
The $5.99 Tzones plus the proxy hack is the best option.
Pig Vomit said:
Today I upgraded my OS to Kavana 6.1 release. I love it.
I hardly ever (read: pretty much never) use the internet on the phone, but with the old T-Mobile official Dash 6.0 system (not hacked), I used to be able to access the internet and I thought I was charged on a per usage basis (but never really checked). In any case, I know for a fact I could access the internet on the old OS and I don't pay a monthly charge for it and it's not part of my plan.
So after I upgraded today, I could not get access to the internet at all. Checked the settings in the phone, checked T-Mobile's website, everything was set up right, but kept getting an error.
So I flashed back to the T-Mobile official release, and once again, I could access the internet. Checked all the settings, wrote them down, flashed back to Kavana. No internet.
Called T-Mobile. Didn't tell them I flashed to Kavana, but told them I suddenly didn't have internet access and asked for help. They said I don't have internet access because I don't pay for it, and T-Mobile does not have per data usage access, and there was nothing they could do unless I wanted to pay $20/month.
Can anyone tell me why this might have been and how I can get back the access I used to have?
As an aside....any way to get T-Zones working without paying for internet access (don't have time to search right now, yes I'm lazy, too!)
Thanks in advance for responses.
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Click to collapse
Yeah back in 07 when I first got my Dash for about 2 months I had free internet too. But that was when I was still using 5.0 Wow. 5.0. That was a year ago. Lol. It sucks how I meet people with the Dash that don't know what they can do with it. I knew this guy that had his phone for months and didn't know he had WiFi. We were on a college campus with free wifi everywhere.
taylor_b92 said:
Yeah back in 07 when I first got my Dash for about 2 months I had free internet too. But that was when I was still using 5.0 Wow. 5.0. That was a year ago. Lol. It sucks how I meet people with the Dash that don't know what they can do with it. I knew this guy that had his phone for months and didn't know he had WiFi. We were on a college campus with free wifi everywhere.
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Click to collapse
It was more than 2 months. It was pretty much the entire time I've owned the phone (about 15 months), but like I said, I never use the net through my phone (I work in a car and it's got a mounted laptop with HSDPA internet connectivity). So it's not worth 5.99 to me, much less 19.99. I don't frequent the forums much since I switched to Dash from MPx220 so wasn't sure if this had been brought up before. Seems like since I can flash back to T-Mo 6.0 and have free access there should be some way to hack it, but that's not something I'm capable of myself. Just thought I'd throw it out there for discussion in case people weren't aware.
It's either like this: Keep the faster ROM and pay 6 bux a month or go back to the T-Mobile branded ROM for free net. Dude I know you can afford 6 dollars a month. If it's really that serious I'll send it to you... PSYCHE! But seriously you can easily scrape that up in 30 days. Either way you'll be stealing from the provider but I guess it wouldn't be as bad if you paid a little. I've never had the 20 dollar a month one but I think it's faster. That's what some people say.
taylor_b92 said:
It's either like this: Keep the faster ROM and pay 6 bux a month or go back to the T-Mobile branded ROM for free net. Dude I know you can afford 6 dollars a month. If it's really that serious I'll send it to you...
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Click to collapse
Ok, here's my address:
Cheap Bastard
1313 Mockingbird Lane
Munsterville, Transylvania, 66666
Nah, I like the sliding screen and faster ROM. Besides, it's not about me! Just trying to help.
taylor_b92 said:
It's either like this: Keep the faster ROM and pay 6 bux a month or go back to the T-Mobile branded ROM for free net. Dude I know you can afford 6 dollars a month. If it's really that serious I'll send it to you... PSYCHE! But seriously you can easily scrape that up in 30 days. Either way you'll be stealing from the provider but I guess it wouldn't be as bad if you paid a little. I've never had the 20 dollar a month one but I think it's faster. That's what some people say.
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Click to collapse
Nope not true, its the same speed whether you use the T-Zones plan and do the proxy configuration or instead use the 20 dollar plan, you will not notice any difference in speed.
Well then what would be the point in paying the 20 dollars?
You're all kinda missing the point of this thread, not that your posts aren't appreciated. It's not how or whether to use the T-Zones hack, it's that the official T-Mobile 6.0 OS 1.22.531.4 allows free internet, and by reinstalling that OS I get it back. Just wondering if anyone can shed any light on why that is, and perhaps figure out how to get it to work with 6.1. I suspect it DID have something to do with T-Zones, as I could access T-Zones to check my minutes, etc., with the old system, but not with 6.1.
I don't care enough about internet on the phone to pay for it, but it was nice to know that it was there and available in an emergency just in case....
BTW, I'm in Southern California.
You were not getting FREE internet. You were geing charge per KB. T-Mobile has a page showing the configuration needed to get MMS and internet to work. jdoggraz has a link to the page in his sig.
nhung said:
You were not getting FREE internet. You were geing charge per KB. T-Mobile has a page showing the configuration needed to get MMS and internet to work. jdoggraz has a link to the page in his sig.
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Tried them, don't work. T-Mobile says they don't have a per KB charge for data.
Don't know how or why, but I am on flexpay, had internet for the first 3 months (the full 19.99 one) only for the rebate, cancelled it as I don't use it that much. They don't charge me anymore and it still works. Going on my 4th full month of all internet working without being charged for it, I called them multiple times to make sure I wasn't being charged and it wasn't activated and they insisted I must have been on a free wi-fi signal. Despite me knowing how to turn wifi on and off, and being in the dead center of a call center that blocks wifi and has no residences or other businesses within 4-500 meters...
I'm also on my 2nd rom, was on WM6 from here, think it was the HTC one, now using one of Kavanas, just using the regular settings. I really think it's a glitch in their billing/provisioning system.
Hi Folks,
I am intending to use my planned TP2 abroad(from UK), most likely Europe. I will most likely be signing up to VF. However I have just discovered than international data charges are horrendous. Something like <£5/ < 0.5MB/ £5- 5MB etc. It is quite convoluted. I thought innocently that this would be a part of my roaming deal - no way....
Thoughts, Experiences, advice???
Sam
Earlier in the year I went to Portugal on holiday, and kept my iPhone in flight mode for almost the whole week. I found that I did not really need internet access all that much, and when I did need to use it once, I went to an Internet Cafe and paid a couple of Euro's for around half an hour.
VF have free roaming at the moment, till the end of August, which is great for calls and texts but unfortunately it doesn't include data.
They have a few data plans though, if your looking for heavy usage aboard they are probably quite good value, just give CS a call they'll explain. (Make sure you call VF Business CS, they are very helpful!)
data roaming (as opposed to voice roaming) is handy only if you need to access the Internet on the move constantly
why not consider locating café with free wi-fi hotspots as an alternative? or are they hard to come by in europe?
Yes you are right. One could of course use Wifi with the TP2 !!!
I will also ring Business CS to enquire...
Thanks,
Sam
Ok, so I originally bought the Desire SIM free because I didnt expect to be able to find a good deal with it on contract. My plan was to upgrade my current phone, get a good contract and sell the phone from the upgrade, this way I would re-coup some of the money I spent buying the Desire SIM free.
However....
I have just found this deal with orange which I am extremely tempted to buy, therefore making the Desire bought SIM free (which is currently sat in a City Link depot) redundant.
400 Mins
Unltd Text
Unltd Internet
Free Phone
£22.50 P/M
This would arrive on Wednesday whereas my SIM free is due Monday. Do I now?
A) Order the Orange contract and send the SIM free back to the e-tailer and wait for the Orange one to arrive
or
B) Order the Orange contract, use the SIM free from Monday and sell the other Desire once it arrives?
The more sensible thing would be to send the SIM Free back and wait for the Orange one I know, but I have been waiting ages for the phone, im not sure I could leave it un-open once it arrives. Overall I figure i'll lose about 50-60 quid by not returning the SIM free and deciding to sell the orange one on.
Thoughts?
You will get a better price if you sell the unlocked phone. Assuming you can keep it free from harm for 2 days (remember it doesn't come with a cover). you can sell it on e-bay saying you opened it up to charge it and ensure it was working.
yeah sell the unlocked online even opened i would have thought it would be worth more than an unopened which is locked to orange.
Baldyman1966 said:
You will get a better price if you sell the unlocked phone. Assuming you can keep it free from harm for 2 days (remember it doesn't come with a cover). you can sell it on e-bay saying you opened it up to charge it and ensure it was working.
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Click to collapse
only if he gets the original price back or more, at least with sending it back your deffo getting all your money back. Ebay is a gamble and wont always pay off as I have experienced.
Nekromantik said:
only if he gets the original price back or more, at least with sending it back your deffo getting all your money back. Ebay is a gamble and wont always pay off as I have experienced.
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Click to collapse
they are allowed to charge all your postage, but not a restocking fee, so keep an eye out for that if you do return it
Nekromantik said:
only if he gets the original price back or more, at least with sending it back your deffo getting all your money back. Ebay is a gamble and wont always pay off as I have experienced.
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Click to collapse
The only thing putting me off selling it on ebay is the commisson they take from the sale, thats where I estimate the 50-60 quid loss.
slaming said:
they are allowed to charge all your postage, but not a restocking fee, so keep an eye out for that if you do return it
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Click to collapse
Do you mean the people I bought the SIM free one from? So I should expect to have to pay the postage costs to me and then back, but that should be all?
Matt2887 said:
Do you mean the people I bought the SIM free one from? So I should expect to have to pay the postage costs to me and then back, but that should be all?
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Click to collapse
Yes thats normally what online shops do if you return a product for a refund. Special delivery should not cost you more then £7 or £8 tho.
If you unlock then it will cost you the fee for that which is 25 euros as I heard the 15 euro method dont work. Plus the ebay seller fees so not really worth it.
where did you get that orange deal?
Matt2887 said:
Do you mean the people I bought the SIM free one from? So I should expect to have to pay the postage costs to me and then back, but that should be all?
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Click to collapse
yep thats all the have a right to do, i remember reading it in something i read in business studies i think. but yeah no restocking fee.
edit: you will probably have to also pay for insurance on the return etc....
Matt2887 said:
The only thing putting me off selling it on ebay is the commisson they take from the sale, thats where I estimate the 50-60 quid loss.
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Click to collapse
Totally agree with you there. I recently sold my HD2 for £347 (inc. postage). eBay ended up taking around 10% off me for fees (about £35.00) and Paypal took £12.00.
So I made about £300.00 overall, and put that money towards my desire
callummc said:
where did you get that orange deal?
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Click to collapse
Here 3rd result down, Ok so its by redemption but if it saves me that much then I do not mind. Not sure how long that deal will last though so i'd get it sooner rather than later if you are thinking about it.
To OP if I was you I would look at what Orange are calling unlimited internet. A friend at work bought an HD2 from them and only got half a gig per month usage I'm sure there top package only had 1gig usage. Might not be something you would want given the amount of data these phones might use.just a thought.
eLv./.G1 said:
To OP if I was you I would look at what Orange are calling unlimited internet. A friend at work bought an HD2 from them and only got half a gig per month usage I'm sure there top package only had 1gig usage. Might not be something you would want given the amount of data these phones might use.just a thought.
Click to expand...
Click to collapse
Thanks for bringing that to my attention, looking at the Orange t&c's its unclear what unlimited internet is, they say:
"Inclusive Mobile Internet - up to 500MB anytime mobile internet browsing. Usage above 500MB will be charged at the rates set out in the Price Guide - see orange.co.uk/paymonthlyguide.
Unlimited mobile internet -subject to fair usage. Mobile internet is not to be used for other activities (e.g. using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing). Should you exceed your fair usage limit or such use be detected, notice may be given and Network protection controls applied to ensure the quality and availability of our network to all customers. This may result in, at Orange’s discretion, reduced speed of transmission, suspension of data browsing services and/or suspension of your account. For use in the UK only. "
So does this mean, because the offer advertised as unlimited mobile internet and not inclusive mobile internet that there is no limit on how much data I can use, I just cant use the mobile internet for the specified things, i.e. using the handset as a modem etc?
Edit: I found on a different terms and conditions page that unlimted mobile internet is 750MB per month still not a whole load, how much do you think the average user uses? Lookin at my old bills from O2, using an X1 I at most used 200MB but that was only receiving emails really.
My friends HD2 used 300meg in 16 days and he said he only installed a few apps etc. I would assume that with friendstream etc usage would go up. I don't want to put you off. It will come down to how you use it, if you main usage is at home on WiFi it doesn't really matter but when told me he only had 500meg I was shocked. Don't want you to find yourself in the same boat.
eLv./.G1 said:
My friends HD2 used 300meg in 16 days and he said he only installed a few apps etc. I would assume that with friendstream etc usage would go up. I don't want to put you off. It will come down to how you use it, if you main usage is at home on WiFi it doesn't really matter but when told me he only had 500meg I was shocked. Don't want you to find yourself in the same boat.
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Click to collapse
No I can see your point exactly and your probably right, with all the apps and widgets etc constantly being connected its going to take up alot of data. Who provides the best data package? I think I remember someone saying that t-mobile allow for 3gig?
Yes tmob have 3gig and I think o2 haven't got an amount stated. I got my phone from t-mobile direct with 600 mins and 500 text with a 'booster' that gives me unlimited text. It cost 25 quid per month. I paid 130 ish for the phone on a18 month contract. I think you can get a 24 month contract and only pay 60 quid. Hope this helps
Do you know then if it is possible to set the phone to use wi-fi whilst at home, and then when you leave home for it to switch the wifi off (save battery) and use the 3G connection, and then go back to wifi when your at home or will this all have to be manual? I suspect that's the case...
Matt2887 said:
Do you know then if it is possible to set the phone to use wi-fi whilst at home, and then when you leave home for it to switch the wifi off (save battery) and use the 3G connection, and then go back to wifi when your at home or will this all have to be manual? I suspect that's the case...
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I think Android handles this intelligently by default. When the screen is on it will try to use WiFi. If no WiFi that you have access to is in range it will fall back to 3G, then Edge, then 2G, in that order, depending on coverage. When the screen is off (the phone is in standby) it will disconnect from WiFi. This works very well as generally speaking the screen being on means the user is actively using the phone, so WiFi will give the fastest connection and use less power than 3G. When the phone is in standby the data connection is relatively idle, so it disconnects from WiFi to save power.
I don't think this is quite what you are looking for, but is compatible with 2.1 and seems useful nevertheless:
http://www.gearsoft.mobi/products/product/3
EDIT: Another handy app is "Power Control", available for download via the Android Marketplace. It lets you manually toggle connections on the Home Screen, allowing you to enable/disable them manually to save battery power, for example.
Mastoid said:
I think Android handles this intelligently by default. When the screen is on it will try to use WiFi. If no WiFi that you have access to is in range it will fall back to 3G, then Edge, then 2G, in that order, depending on coverage. When the screen is off (the phone is in standby) it will disconnect from WiFi. This works very well as generally speaking the screen being on means the user is actively using the phone, so WiFi will give the fastest connection and use less power than 3G. When the phone is in standby the data connection is relatively idle, so it disconnects from WiFi to save power.
Click to expand...
Click to collapse
If it does work like that, that is very clever! I expected the user would have to manually switch things on and off in order to achieve this.
How would it handle receiving emails then if the screen was off and in standby? I assume thats the default if you are not using phone? Or is there some other thing you do, when not using the phone, such as locking which still keeps the phone active but dulls and locks the screen?
Matt2887 said:
If it does work like that, that is very clever! I expected the user would have to manually switch things on and off in order to achieve this.
How would it handle receiving emails then if the screen was off and in standby? I assume thats the default if you are not using phone? Or is there some other thing you do, when not using the phone, such as locking which still keeps the phone active but dulls and locks the screen?
Click to expand...
Click to collapse
Well, I think you can achieve this via the phone settings. Try setting your phone to stay connected when phone screens off:
Not sure if this is the exact path, but there is such an option, I think its found in Menu > Settings > Wireless Control > Mobile Network Settings > check the option Enable always on mobile.
Dont know if this has been mentioned before here, but just realised that T-Mobile UK explicitely allows tethering ! See here http: //support.t-mobile.co.uk/discussions/index?page=forums&topic=80103803ac7b7fd01276dd2137000728a
Thats awesome, for 10 quid a month I have my Desire mobile phone and I don't need a separate broadband dongle when on the move with my laptop. I tried it already under Win7, just need to install HTC Sync, connect the Desire using USB, and it works!!
Depends on your contract.
This is from the fair usage pages on the t-mobile website:
Pay monthly plans which include internet on your phone on an Android phone You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our internet on your customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much. As your phone is always connected to the internet, if you remove your internet on your phone Plus Booster from your account you'll automatically be charged up to £1 every day. That £1 a day rate has its own fair use policy and other legal stuff, which you can see here: t-mobile.co.uk/services/uk/fairuse/#fup5.
Edit, forgot the source:
https://www.t-mobile.co.uk/services/uk/fairuse/?WT.mc_id=fup#fup2
just read that thread.....that t-mobile guy says that tarriffs including wnw plus do include tethering, but t-mobile do not give those tarriffs out any more....the current tarrifs just include 3GB of data, and not tethering.
I spoke to a store salesman and a very competent techy. both said that tethering is included in the contract`s 3gb limit on android.
hmmm, i'd still like to wait and see, cos the new contract i just signed up for quite clearly says no on the T&Cs on the website.
course, my old web and walk plus one has no such issue
Mind you, t-mobile are very easy going, so there's no saying that they'll actually enforce it even if it's not included....
I used to use it with my old SE C902 never a problem. T-Mob forum guys also confirmed a while back that it is allowed.
yeah but that forum post was on the OLD contracts, not the new ones they bought in recently.
Like i said, i have an old contract that has WnW+ on it and yes, tethering is allowed on that one.
the new contracts that they are selling the desire on, definitely say that no tethering is allowed on the compulsory £5 a month android phone internet thingy. And much as i have been a customer of t-mobile since 2004, i don't trust their forum or support staff, cos i used to work with some of them.....
rhedgehog said:
yeah but that forum post was on the OLD contracts, not the new ones they bought in recently.
Like i said, i have an old contract that has WnW+ on it and yes, tethering is allowed on that one.
the new contracts that they are selling the desire on, definitely say that no tethering is allowed on the compulsory £5 a month android phone internet thingy. And much as i have been a customer of t-mobile since 2004, i don't trust their forum or support staff, cos i used to work with some of them.....
Click to expand...
Click to collapse
Uh.. I was a new customer to T-Mobile and I have 'web'n'walk Plus' listed as my inclusive internet.
There's no way they would know if you had tethered or not. As far as the network can see, its just your mobile phone sending data. Considering that there's not a lot that this phone can't do on the web, I think they would find it pretty hard to know you were tethering based on the web pages you visited. Granted p2p may be a different kettle of fish all together, so I'd be weary about using p2p.
Just my opinion...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
actually, just realised there are ways they could find out, but I would imagine that as long as your not silly with it there shouldn't be a problem...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Sorry to dig this up, thought I'd add it here though rather than start a new thread.
I assume the way they could know was by checking your browser agent string? Would changing that browser agent string on the connected PC to the same and the local phone browser then be enough to 'hide' the tethered connection?
Either way, what happens when Froyo comes out and adds the wifi hotspot functionality...?
i get a months unlimited data for £5 a month on t-mobile pay as you go i use it often for browsing and downloading with the new wifi hotspot
I'm with T-Mobile UK and I have to say that have the most pro-Android tariffs of any of the UK operators, with the most flexible bolt-ons, and the best, cheapest European data roaming charges of the lot. Big thumbs up from me for a thoroughly excellent service! And for me personally in the South East, the data network is amazingly quick, MUCH faster than when I was with o2.
Can anyone help me find this on Tmobile's UK website (that the fair use allowance for android phones is 3 gig?)
I was one of those who bought from Mobile Phones Direct, found I had a 1 gig fair use allowance, phoned up Tmobile tech support and got it changed to 3 gig.
Anyway, just had my first bill and it was for £44! They told me I had no internet allowance.They admitted it was an error, then put me back on a 1gig allowance...
That led to my protests and so they then put me on Web and Walk plus for free, but I am concerned that in some way W&W will still prejudice my d/l speed.
While on the phone I tried to find the statement on their site about andriod phones to quote back to the sales staff but could not.
Anyone?
Regular WnW: http://www.t-mobile.co.uk/services/uk/fairuse/#fup1
WnW Plus: http://www.t-mobile.co.uk/services/uk/fairuse/#fup11
OK
Link #1 says (my bold):
"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."
which is what I thought I had
Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."
which is what I've now got.
Good? Bad? No different? Especially the issue of speed.
Should I get back to them?
Edit
Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.
My Speedtest results vary depending on where I am. At home I get at most 500kbps, but at the office I get 1800kbps. Seeing as I need internet when I'm NOT at home, that's fine with me as I have WiFi at home anyway.
So, you should check in different locations.
al89nut said:
OK
Link #1 says (my bold):
"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."
which is what I thought I had
Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."
which is what I've now got.
Good? Bad? No different? Especially the issue of speed.
Should I get back to them?
Edit
Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.
Click to expand...
Click to collapse
I would read them the riot act!!
You are paying for a service for which you are not getting, you were not advised it would only be 1gig.
Push for the 3gig.
My last phone on T-mobile was G1, even that had 3gig webnwalk.
Just tell them their breaking their terms of agreement, and you should either be allowed what you should be paying for of they terminate the contract at their own cost.For breach of T&C's.
Many hours on the phone later, calling agent after agent to get sense from them...
I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.
Or at least the lady (in India) tells me.
I will believe it when I see it on MyTmobile.
And when the £44 is wiped.
And when the dl speed is not ****e.
Sigh.
al89nut said:
Many hours on the phone later, calling agent after agent to get sense from them...
I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.
Or at least the lady (in India) tells me.
I will believe it when I see it on MyTmobile.
And when the £44 is wiped.
And when the dl speed is not ****e.
Sigh.
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Web n Walk plus is the correct addition for android devices. Web n Walk standard only gives you 1GB allowance and your download speed is restricted. Web n Walk plus gives you 3GB allowance and un-restricts your download speed.
Use the free speedtest.net app from android market to test your speed. If it has been activated, turn off your phone for 5 mins turn it on. It can take up to 24 hours for your download speed to sync up and get faster.
What they do is add Web n Walk plus to your account and then apply a monthly loyalty discount equal to the same amount.
Your download speed will vary depending on the usage on the cell site your connected to and your signal strength.
The download speed on a good day can easily exceed 2000kbps or 2 Mbps.
http://www.t-mobile.co.uk/services/uk/fairuse/
is the link and you can navigate to it by going to the T-Mobile UK home page, then click on the ‘Services’ tab along the top, then click on the ‘Internet & mobile broadband’ link on the left hand side, then click on the ‘Web’n’walk the legal stuff >’ link at the bottom of the page.
Hope this helps...
Thank you - speed test now shows 1400 kps. This is what it showed before they messed me around, but I was paying for it! Here's hoping.
I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.
A friend of mine had real problems getting MPD to correctly provision data on their account.
Regards,
Dave
foxmeister said:
I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.
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Every chance, I've read of Desires sold by MPD registered with T-Mob as Nokia's
Mine was registered as a Nokia when I first got the allowance raised from 1gb to 3gb in April. My problem was that a month later they promptly sent me a bill for the internet use, then when I protested, they waived the bill, but changed me to 1gb unlimited. The online staff have no idea of the 3gb allowance for android phones out there in a call centre somewhere East. I was directing the lady to the particular TMob UK webpage for ages.
Yeah the call centre is in the east, but hey none of the other networks are any better. Just stay calm and guide them slowly through it, they get there in the end!
At 1400 kbps your on HSDPA unrestricted, so as long as you don’t get charged your fine...
I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.
O2 is full of iphone users, so their network seems to be really full, dropped calls and restricted 3G, so im not sure if you will be any better with them.
Good luck though!
dwj said:
I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.
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Persevere ,talk to technical assistance,no one else !
Took me about a week to convince them,but got there in the end.
I tried to get my internet allowance changed from 1GB to 3GB today as i've just received my phone today from MPD.
However i was told they can't change anything until the first bill is through and paid for?
Anyone else encountered that?
If you ask to get transferred to sales or technical support then they are UK based, make sense of what you're saying and will help you if you explain that you're getting nowhere with the call centre people.
I went straight through to tech support and told them I should have 3gb as per the website. They changed it there and then and let me use my internet booster for somthing else. Lets hope it sticks. I got a confirmation txt for my new booster but not web and walk +
I had the same problem from mobiles.co.uk
I got it changed and used my addon as internet as well, so should get 4gb really!
herghost said:
I had the same problem from mobiles.co.uk
I got it changed and used my addon as internet as well, so should get 4gb really!
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Was this straight away or did you have to wait a couple days until your bill came through?