Black screen with working touch, data recovery - Samsung Galaxy A50 Questions & Answers

Hi, few weeks ago my mom dropped her phone (samsung galaxy a50) and the screen turned black. I need a way to enter and recover the data.
The touch is working, the phone makes sound (when i plug in the charging cable for exemple).
- The phone has as its screen lock the pattern code (that i know), so I trivially tried to insert it blindly, even though I couldn't see what I was doing.
- I tried to log into "find my samsung", that has several option as "Unlock the phone", but it cannot be unlocked, it gives me few errors.
- I tried then with an HDMI adapter connected to phone and an external monitor, but i can't see anything on the monitor (I think for security reasons the screen is not shown if it is locked).
Since I know the password, I wonder if there is a way to brutally enter it even without seeing the screen, so I can connect the phone to a screen and retrieve the data.
So I ask you if you have any advice or know what I can do to unlock the phone and recover the data.
Thank you for your time.
ps: i'm new here so i don't know if i post this in the right place

Welcome to XDA.
Is the display cracked?
The easiest way at this point is to repair the damage without a factory reset is my thought.
If the display shows no signs of physical damage it may be a connector simply got displaced.
If it is the display that's damaged you could replace it but bare in mind it could the mobo that was damaged or a combination of both.
If you really need the data recovered your best shot in a professional data recover service. Expect to pay around $800 if they can retrieve it.
Always redundantly backup critical data regularly. Always use a good case to protect the device from direct impact and high G loading if dropped. If you have expandable storage use it as a data drive; all critical data goes there, then back it regularly...

blackhawk said:
Is the display cracked?
Click to expand...
Click to collapse
No, the display is fine, no signs of physical damage. Had installed a good cover and the protective screen glass .
blackhawk said:
If the display shows no signs of physical damage it may be a connector simply got displaced.
Click to expand...
Click to collapse
So I better try to open it up to see if there is anything disconnected?
blackhawk said:
If it is the display that's damaged you could replace it but bare in mind it could the mobo that was damaged or a combination of both.
Click to expand...
Click to collapse
Whats "mobo"?
Replacing the screen is another option I thought about, before I tried it I wanted to see if there were other ways to recover the data.
Thank you for the answers.

quirohn02 said:
No, the display is fine, no signs of physical damage. Had installed a good cover and the protective screen glass .
Click to expand...
Click to collapse
The glass screen protector does little to limit G loading on impact. A 4 foot drop unprotected can cause internal damage to chipsets from excessive G loading.
quirohn02 said:
So I better try to open it up to see if there is anything disconnected?
Click to expand...
Click to collapse
Yes. Or have a good repair shop evaluate it, that may be the best course of action. Samsung repair service will factory reset it if they repair it, so... they aren't an option.
quirohn02 said:
Whats "mobo"?
Replacing the screen is another option I thought about, before I tried it I wanted to see if there were other ways to recover the data.
Thank you for the answers.
Click to expand...
Click to collapse
Motherboard.
At this point your options are very limited unless you can connect to the device which seems unlikely.
You're welcome, good luck... you might get lucky.

emmacole said:
1. Connect the phone to a computer: You can try connecting the phone to a computer using a USB cable. If the phone is set to "File Transfer" mode, you should be able to access the device's internal storage and copy the data to your computer.
Click to expand...
Click to collapse
I have already tried connecting the phone to do a data transfer with "Android File Transfer" but it fails to connect showing me this error: "Unable to connect to the device. Try reconnecting or restarting the device"
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"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
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it's in Italian sorry. i just want to share the type of error.
So I think the phone is not set to "File Transfer" mode and since I can't see anything on the screen I can't unlock the phone "blindfolded", so i can't enable "File Transfer" mode and debugging.
emmacole said:
2. Use Samsung Smart Switch: Samsung Smart Switch is a free software application that allows you to transfer data from one Samsung device to another. You can download and install Samsung Smart Switch on your computer, connect the phone to the computer, and use the software to transfer the data.
Click to expand...
Click to collapse
The problem always remains in unlocking the phone and seeing the actions.
emmacole said:
3. Use Samsung Find My Mobile: If the phone is registered with Samsung Find My Mobile, you may be able to unlock the phone remotely. To do this, go to the Find My Mobile website and log in with your Samsung account credentials. From there, you can select the option to "Unlock" the phone remotely. If this option is not available, you can try other options provided by Samsung Find My Mobile, such as backing up data or wiping the device.
Click to expand...
Click to collapse
As i said in the first post I already tried to log into "find my samsung", but it cannot be unlocked, it tells me that the "remote unlocking" is not enable.
From the same menu I also tried to backup the files, but it says without unlocking the phone you can't backup.
emmacole said:
4.Use Android Debug Bridge (ADB): If you are familiar with Android Debug Bridge (ADB), you can try using this tool to access the phone's files. You will need to connect the phone to a computer and enable USB debugging on the device. From there, you can use ADB commands to access the phone's files and retrieve the data.
Click to expand...
Click to collapse
Same problem here, i can't unlock the phone and enable USB debugging.
Thanks for answers.

Yes, you're starting to see the depth of your predicament. You could try making templates to unlock and navigate it. Even with another working same model phone this will be difficult.
That's all assuming the password wasn't corrupted from the impact...

blackhawk said:
Yes, you're starting to see the depth of your predicament. You could try making templates to unlock and navigate it. Even with another working same model phone this will be difficult.
That's all assuming the password wasn't corrupted from the impact...
Click to expand...
Click to collapse
I'm wondering if there is a way to "enter" a certain unlock pattern from the outside.
Sort of a "brute force attack" where I already have the lock pattern so just entering the right one would be enough.
I don't know if i have explained myself and if it is a possible thing to do.

quirohn02 said:
I'm wondering if there is a way to "enter" a certain unlock pattern from the outside.
Sort of a "brute force attack" where I already have the lock pattern so just entering the right one would be enough.
I don't know if i have explained myself and if it is a possible thing to do.
Click to expand...
Click to collapse
Not that I'm aware of... if you can't connect with the PC. As long as it locked it's data is encrypted and not accessible.

blackhawk said:
Not that I'm aware of... if you can't connect with the PC. As long as it locked it's data is encrypted and not accessible.
Click to expand...
Click to collapse
I thought so, thank you very much.

If you really need the data and it's the OLED broken, maybe an option is switching to a cheap LCD, as they aren't much expensive and it's a lot cheaper than taking it to a service repair so they get the data. I can't think of another way to do it

Related

Phone got stolen. Need help with privacy!

My girlfriend got her one x stolen by some loser. after the incident she did everything that can be done about her privacy details.
the first thing she did was to get her line suspended from the service provider, then she went home immediately and changed all her passwords from facebook, ubersocial, gmail etc.
However, the problem now is that we figured that the thief would still have access to all that if he or she did not sign out. I tried searching for many ways to remotely log out and only manage to get facebook out of the way as they provide the option to log out of every other devices once we change the password. However, as for gmail and ubersocial.. we didn't find a possible way to do so.
IWe tested it through my S3. I went on my dlaptop and change my password for ubersocial and then I turned off and on my phone again only to find out that I can still tweet and read tweets even after my password was changed. It's very frustrating to know that the thief still has access to her privacy despite all her actions. if it helps, I'm from Malaysia.
PS: I tried androidlost but it requires me to send an sms to her phone to authenticate however she already terminated her line. she does not have phone lock, or any apps like lookout installed. So yeah, please help asap.
Thank you in advance.
What firmware was the phone running??I ask Bcoz the latest firmware 2.17 has a rescue app which erases all the phones data and does a factory reset..
Sent from my HTC One X using Tapatalk 2
But you stilul need the phone to acces it. And it requieres some pin code.
Also go to pc sign in her google account..go to android market in pc and install this remotely to phone..maybe if thief gets online through WiFi or anything this will track the phone down..
https://play.google.com/store/apps/details?id=com.lookout.labs.planb
Sent from my HTC One X using Tapatalk 2
---------- Post added at 02:03 AM ---------- Previous post was at 01:58 AM ----------
uqadwe said:
But you stilul need the phone to acces it. And it requieres some pin code.
Click to expand...
Click to collapse
Nope its done remotely and u need to get contact with HTC service center to do that..
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Sent from my HTC One X using Tapatalk 2
Just press continue and see...
I'm sure changing the password forces the app to makes you have to re-log again.
sumeshd said:
What firmware was the phone running??I ask Bcoz the latest firmware 2.17 has a rescue app which erases all the phones data and does a factory reset..
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
The rescue app is not for the purpose. It remote app for the customer services to fix your phone, not for wiping. User must enters PIN manually as inform by CS...
Perhaps it's too late to tell OP to used LockOut Plan B App..
Best option would have been.. install an app like android lost from play.google.com remotely and then control the phone from their website androidlost.com
You might even have got your phone back.
However since you have already changed your passwords, installing apps remotely won't probably be possible, still give it a try see if it works.
+1 for plan b.
Sent from my HTC One X using xda app-developers app
flame10 said:
Best option would have been.. install an app like android lost from play.google.com remotely and then control the phone from their website androidlost.com
You might even have got your phone back.
However since you have already changed your passwords, installing apps remotely won't probably be possible, still give it a try see if it works.
Click to expand...
Click to collapse
google play will still install apps on the phone when u ask to install from ur pc
since the phone hasnt bien erased an that phone was the last one online on google play
Plan B and hope it's still attached to your Google account.
RoflcopteRDowN said:
My girlfriend got her one x stolen by some loser. after the incident she did everything that can be done about her privacy details.
the first thing she did was to get her line suspended from the service provider, then she went home immediately and changed all her passwords from facebook, ubersocial, gmail etc.
However, the problem now is that we figured that the thief would still have access to all that if he or she did not sign out. I tried searching for many ways to remotely log out and only manage to get facebook out of the way as they provide the option to log out of every other devices once we change the password. However, as for gmail and ubersocial.. we didn't find a possible way to do so.
IWe tested it through my S3. I went on my dlaptop and change my password for ubersocial and then I turned off and on my phone again only to find out that I can still tweet and read tweets even after my password was changed. It's very frustrating to know that the thief still has access to her privacy despite all her actions. if it helps, I'm from Malaysia.
PS: I tried androidlost but it requires me to send an sms to her phone to authenticate however she already terminated her line. she does not have phone lock, or any apps like lookout installed. So yeah, please help asap.
Thank you in advance.
Click to expand...
Click to collapse
Best app for this is gotya security app it will take photos if wrong lock key is entered and send it to your Gmail or Facebook with location. You can also play with the thief by sounding alarms, force your phone to ring any number, request location, display a lock screen message, take photos, and even unlock your phone all by sms commands and lots more its only £2 on market and has had 2 people arrested for stealing my phone not only that its handy when you think someone is snooping thru your phone at work
Sent from my HTC One X using xda premium
the thief would've sold ur phone to a shop anyway.
why worry lol
once he sold that phone, and once someone buys the phone, and the gps satellite gets activated (after the buyer inserts his simcard) , then u can track ur phone remotely. make a police report and keep the case on ongoing status.
No chance.
The phone will be wiped so any tracking app will be gone.
i use Zoner Antivirus since i got my HOX, to hunt eventually thieves down.. you can track via GPS and sent SMS with coords to another (chosen) phone number. it also notices you when some1 switches sim card
Good luck with urs!
e: i read that https://play.google.com/store/apps/details?id=com.avast.android.mobilesecurity&hl=de this app is the best anti theft thing.. its free and should be the best (4,7 out of 5) maybe it'll help u to install via Playstore or sth like that
Mal'akh said:
i use Zoner Antivirus since i got my HOX, to hunt eventually thieves down.. you can track via GPS and sent SMS with coords to another (chosen) phone number. it also notices you when some1 switches sim card
Good luck with urs!
e: i read that https://play.google.com/store/apps/details?id=com.avast.android.mobilesecurity&hl=de this app is the best anti theft thing.. its free and should be the best (4,7 out of 5) maybe it'll help u to install via Playstore or sth like that
Click to expand...
Click to collapse
I know it doesn't help the OP now,
But phone locator pro is what you should have.
Makes it difficult to uninstall
Locks your phone by text
Phone automatically locks if a different sim is used.
Takes a picture of your thief & emails it you
Locates your phone, even if data WiFi is disabled (it will turn it on)
Etc etc.
---
Because OP had no safe guards, I think IMEI block is the best he can hope for.
Sent from my HTC One X using Tapatalk 2
Cerberus rules.
mickfitz said:
Cerberus rules.
Click to expand...
Click to collapse
Just checked that app, has all the same features as PhoneLocator Pro - so, either will do.
Edit: Cerberus doesn't work properly on the HOX, first thing I noticed was the 'lock with pass code' doesntnwork at all.
The 'enter your pass code' screen doesn't show n the HOX, and then user just needs to swipe to unlock. - so, its not locked at all.
-----
I tested this app on the Nexus 7, and everything works as it should.
This app definitely has issues on the HOX.
Phone locator pro works perfectly on the HOX, but not at all on the Nexus 7. (Its not available in the play store, probably as its 'phone locator' )
Sent from my Nexus 7 using Tapatalk 2

No password to decrypt at boot

I noticed that my Pixel is not requiring a password at boot for encryption before Android starts, unlike every other Google phone. Is this normal?
Encryption and screen lock are enabled
I beloved Nougat is using direct boot where it boots into the OS but until you enter your login info the device status fully encrypted. After you boot the Pixel or Pixel XL and log into the device after reboot you notice it takes a few moments for everything to show up, that's because it's decrypting the device.
Interesting. Must be a Pixel thing, because my 6P with Nougat decrypts before boot. And I don't notice a delay on the Pixel
NWTSCL said:
I noticed that my Pixel is not requiring a password at boot for encryption before Android starts, unlike every other Google phone. Is this normal?
Encryption and screen lock are enabled
Click to expand...
Click to collapse
I have Fingerprint and 8 digit pin and when my phone starts I have to enter Pin before phone to decrypts.
Sent from my SM-T713 using Tapatalk
cmhjr said:
I have Fingerprint and 8 digit pin and when my phone starts I have to enter Pin before phone to decrypts.
Click to expand...
Click to collapse
Just to be clear, do you mean at power up, or after Android starts?
NWTSCL said:
Just to be clear, do you mean at power up, or after Android starts?
Click to expand...
Click to collapse
I'm looking for an answer to this as well.
On my 6P when booting it would load to a point then stop, ask for pin, then after that would start android. On my Pixel it loads all the way to the lockscreen, then asks for pin.
Question is, is this the same thing???
AndrasLOHF said:
I'm looking for an answer to this as well.
On my 6P when booting it would load to a point then stop, ask for pin, then after that would start android. On my Pixel it loads all the way to the lockscreen, then asks for pin.
Question is, is this the same thing???
Click to expand...
Click to collapse
I would assume so since a lot of the features don't work until that first pin is put in, like you will never be on wifi or data until that first PIN is entered, so I would assume it has changed so if your phone restarts for any reason you don't miss a call, but it locks you out of most other things until a PIN is entered. also likely the reason you can't use a fingerprint on startup since it is likely still encrypted.
NWTSCL said:
Just to be clear, do you mean at power up, or after Android starts?
Click to expand...
Click to collapse
AndrasLOHF said:
I'm looking for an answer to this as well.
On my 6P when booting it would load to a point then stop, ask for pin, then after that would start android. On my Pixel it loads all the way to the lockscreen, then asks for pin.
Question is, is this the same thing???
Click to expand...
Click to collapse
On Nexus 6p / Nexus 6, it boots to a point, and asks for a pin, and then continues loading the OS.
On Pixel, it looks like it skips the initial pin entry (before loading the OS) - but it won't let you use the fingerprint to log in. It will ask you to enter the pin after a cold boot. So, in other words, after power off, when you press the power button, you'll see the "Google" logo (on an insanely bright screen), then, the 4 animated dots, and then you get to the pin entry screen. At this point, you will need to enter the pin and it will almost instantly show you your homescreen. Now, if you press power off (to go to standby), and then power on, you'll see the pin entry screen again - but this time, your fingerprint will get you in.
Belimawr said:
I would assume so since a lot of the features don't work until that first pin is put in, like you will never be on wifi or data until that first PIN is entered, so I would assume it has changed so if your phone restarts for any reason you don't miss a call, but it locks you out of most other things until a PIN is entered. also likely the reason you can't use a fingerprint on startup since it is likely still encrypted.
Click to expand...
Click to collapse
I'm finding that I can connect and disconnect from all networks (wifi, LTE, bluetooth, hotspot enable) without ever entering that PIN.
Decrypting after boot has me a bit concerned, because obviously some things would not be encrypted.
NWTSCL said:
Just to be clear, do you mean at power up, or after Android starts?
Click to expand...
Click to collapse
Sorry and accept my apologies but you are correct.
I just tested it on my phone and did not request Pin, I was confusing it with my Nexus 6 which I was factory resetting at the same time I was setting up my Pixel.
I just completed a support chat to check. The encryption is different on the Pixel with 7.1 and secure startup was removed.
On previous Nexuses it may still have it because it's encryption was whole disk but the Pixel is using a different method.
Sent from my Pixel XL using Tapatalk
cmhjr said:
On previous Nexuses it may still have it because it's encryption was whole disk but the Pixel is using a different method.
Click to expand...
Click to collapse
This is troubling. The Pixel will automatically connect to any open wifi that it has connected to previously. Think of what will happen if someone nearby is using something like the wifi pineapple.
And without whole encryption, how can anyone trust that the sensitive data we want to be secure really is?
Apparently Google and the Pixel team lost their thinking cap.
NWTSCL said:
This is troubling. The Pixel will automatically connect to any open wifi that it has connected to previously. Think of what will happen if someone nearby is using something like the wifi pineapple
Click to expand...
Click to collapse
It was a pain in the support chat to get them to understand Secure Startup because they kept confusion it with Sim Lock or Pin/Password Lock until I finally had them understand Startup Pin blocked Android.
I started checking online after chat about Pixel Encryption and it seems to be file level and maybe App specific (API for developers). But just started checking.
Also checking up on wifi assistant security because I avoid open wifi because of your same worries.
Just received this from Google support, secure startup may return.
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Sent from my Pixel XL using Tapatalk
cmhjr said:
Just received this from Google support, secure startup may return.
Click to expand...
Click to collapse
I wonder if they said that just to keep you from returning your phone.
NWTSCL said:
I wonder if they said that just to keep you from returning your phone.
Click to expand...
Click to collapse
Not sure but they removed double tap to wake before the Pixel released and allegedly that is going to be released in a future update.
There is no telling what features of Android were removed before the release because they were not working properly and plan to reintroduced in future updates.
Sent from my Pixel XL using Tapatalk
It's called file based encryption. On your 6P, the entire data partition is encrypted so to boot you must enter your PIN, pattern, etc or the phone won't even know basics like being able to read (or rebuild) the Dalvik cache.
On the Pixels, they are using file based encryption so each file on the data partition can be encrypted, or not, individually. This has numerous advantages like allowing the phone to boot with no password, since the Dalvik cache doesn't have to be encrypted. Or allowing 911 calls in an emergency (phone owner unconscious?).
Your data is still secure since the files containing that information are still encrypted. That's why you must still unlock the phone using your PIN, etc on first boot. To get all that data that's still encrypted.
Belimawr said:
I would assume so since a lot of the features don't work until that first pin is put in, like you will never be on wifi or data until that first PIN is entered, so I would assume it has changed so if your phone restarts for any reason you don't miss a call, but it locks you out of most other things until a PIN is entered. also likely the reason you can't use a fingerprint on startup since it is likely still encrypted.
Click to expand...
Click to collapse
romracer said:
It's called file based encryption. On your 6P, the entire data partition is encrypted so to boot you must enter your PIN, pattern, etc or the phone won't even know basics like being able to read (or rebuild) the Dalvik cache.
On the Pixels, they are using file based encryption so each file on the data partition can be encrypted, or not, individually. This has numerous advantages like allowing the phone to boot with no password, since the Dalvik cache doesn't have to be encrypted. Or allowing 911 calls in an emergency (phone owner unconscious?).
Your data is still secure since the files containing that information are still encrypted. That's why you must still unlock the phone using your PIN, etc on first boot. To get all that data that's still encrypted.
Click to expand...
Click to collapse
And yet that makes a man in the middle attack extremely easy because anyone who can turn it on can it can connect it to a nearby wireless network. And who knows what else is store elsewhere unencrypted. The new method makes no sense.
And if your data is still secure, how did it access my secured WiFi network? Unless the login info isn't secure.

Phone locks while I'm using it

Hello.
This is utterly the most annoying thing I've ever experienced. I'm using the phone, scrolling, typing, and all of the sudden it shows lock screen, it happens even if my finger touching the screen!
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Smart Lock is enabled for several BT devices, but none are connected, trusted place is set and I'm currently in it.
Any ideas what could cause this?
Thank you.
Trusted place doesn't always work 100%... try expanding the trusted area or make additional ones. I have 2 for my home that slightly overlap each other.
To troubleshoot if possible see if the issue happens when trusted place is not enabled but trusted Bluetooth devices is enabled and a trusted device is connected.
My understanding smart lock should automatically unlock the device, not lock it up....
[email protected] said:
My understanding smart lock should automatically unlock the device, not lock it up....
Click to expand...
Click to collapse
That's not how it works exactly.
As for this particular function of Smart Lock (it's also used for remembering passwords for apps/websites) will keep the device unlocked when it is in a "trusted location", and/or connected to a "trusted device" and/or when it is inside your pocket... In other words (for clarity's sake) if it's within a user-defined radius of a physical location like a home or business, when it is connected to a Bluetooth device (i.e. like a pair of headphones you use for walking or at the gym or inside your car with a bluetooth radio) or when it is inside your pocket.
Now while Smart Lock will keep the phone unlocked in a trusted location (or while connected to a trusted device, or in pocket) it will automatically lock the phone after 4 hours of being idle.
I have noticed on multiple brands of phones that smart lock is not without it's quirks. The "trusted place" setting relies on the ability to determine your location to be within what you have set as the trusted place. Since all GPS device are infallible, on occasion your phone may detect your location to be outside of the trusted location your actually at. This is why I suggest setting more then one trusted place for a location or else, as this has worked for me in the past without issue.
Personally I do not use Smart Lock with trusted place because of it's quirks... It is easier for me to just unlock the phone with my fingerprint.
I really wish Google would add an unlock when connected to a certain WiFi as I find that works the best.
sansnil said:
I really wish Google would add an unlock when connected to a certain WiFi as I find that works the best.
Click to expand...
Click to collapse
I would hope not... Sure it might work, but it's not very secure and incredibly risky.
It's extremely easy for someone to create a WiFi access point and use the same SSID in order to collect user data.
scottusa2008 said:
I have noticed on multiple brands of phones that smart lock is not without it's quirks. The "trusted place" setting relies on the ability to determine your location to be within what you have set as the trusted place. Since all GPS device are infallible, on occasion your phone may detect your location to be outside of the trusted location your actually at. This is why I suggest setting more then one trusted place for a location or else, as this has worked for me in the past without issue.
Click to expand...
Click to collapse
I've disabled trusted place, it still does this. But I might have found the bastard that screwing with smart lock - powerwatch2. I removed it from smart lock, so far so good.
scottusa2008 said:
I would hope not... Sure it might work, but it's not very secure and incredibly risky.
It's extremely easy for someone to create a WiFi access point and use the same SSID in order to collect user data.
Click to expand...
Click to collapse
I was thinking of locking it to the WiFi router MAC address not the SSID which would made it reasonably secure at least for my purposes. To your point someone could always spoof the MAC address if determined enough so not high security.
sansnil said:
I really wish Google would add an unlock when connected to a certain WiFi as I find that works the best.
Click to expand...
Click to collapse
You can create a Bixby routine for this.
If: connected to wi-fi network <blah>
Then: unlock phone

Question Boot Loop when attempting to access Call Forwarding settings via Phone App (after Sim Swap to eSim)

Hey All, Greetings from Australia.
I am facing some serious issues with my Pixel 6 Pro (well my 2nd brand new device). Looks like I have found a bug which causes the phone to enter a boot loop with no way to fix it. see below steps.
I have done the initial setup on the phone, entered my google account details, phone did its restore thing with no issues.
I activated my eSim service on the device, that seemed to work with no issues (data & calls working as should)
When entering the Call Settings via the Phone App, it immediately crashed, and displayed a Factory Data Reset screen.
It then displayed a recovery screen saying the OS is corrupt, and to perform a factory reset, when attempting this again, it will display multiple errors and continue to restart the phone and prompt for another factory reset
Not sure if the above makes sense, however this seems to be a serious flaw/bug with the new phone/OS, I've attached some pictures for reference and can provide a video of the boot loops.
To repeat, this is my 2nd Pixel 6 Pro device and the first phone was refunded due to the same above issue.
Has anyone experienced this behaviour before, as the phone is still relevantly new, I'm struggling.
Google Support are being absolutely useless thus far.
Looking at the attached video, you can see the eSim service turning off and on, IMO it seems that the eSim component / hardware on the phone is corrupt.
Troubleshooting Steps Perforemed.
1. Performed Full Factory Reset in recovery menu attached
2. Performed a full flash of the Factory Image using the Online Flash Tool - https://source.android.com/setup/contribute/flash
3. I have attempted Erasing the eSim in the Reset Menu, however this does absolutely nothing.
Thoughts??
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I just tried to recreate this and I did not get a crash. I'm also using an eSim. Its a weird bug for sure. Maybe it has to do with your carriers eSim. I'm using Google Fi.
Edit*
Just watched your video, that's crazy. Looks like a defective unit in my opinion, but what are the chances you got 2 of them. Have you tried setting it up on wifi, do app updates, then activate service?
eg1122 said:
I just tried to recreate this and I did not get a crash. I'm also using an eSim. Its a weird bug for sure. Maybe it has to do with your carriers eSim. I'm using Google Fi.
Edit*
Just watched your video, that's crazy. Looks like a defective unit in my opinion, but what are the chances you got 2 of them. Have you tried setting it up on wifi, do app updates, then activate service?
Click to expand...
Click to collapse
Hey eg1122
Thanks for attempting to replicate this , I would have felt horrible if you encountered the same issue, but thankfully not.
This definitely seems to be an issue with both my Carrier and eSim provisioning on the device.
To confirm, the behaviour was identical with both phones
Only solution I can think of is a physical sim card, at least until your carrier and/or Google fix it.
simon_mx5 said:
Hey All, Greetings from Australia.
I am facing some serious issues with my Pixel 6 Pro (well my 2nd brand new device). Looks like I have found a bug which causes the phone to enter a boot loop with no way to fix it. see below steps.
Click to expand...
Click to collapse
This just happened to me....aaaarrrrggg...now dealing with google support. Did you ever find a solution? I am with Telstra...so frustrating.
Update: Went to Telstra got a replacement physical sim and phone is back to working as it should...no more esim's for me. I hope this helps someone else.
OzBoy1 said:
This just happened to me....aaaarrrrggg...now dealing with google support. Did you ever find a solution? I am with Telstra...so frustrating.
Click to expand...
Click to collapse
No solution unfortunately, I just gave up on the idea of an e-sim
Not sure how this happened I had used call forwarding before with no issue but this time it was a PITA! I spent a couple of hours with google support and they couldn't help, a replacement was the option they provided.
The physical sim is the fix, I am not sure if you have to use the one that is associated with the eSim account (I did it worked) however I think it just needs a different sim to the eSim to use as set up. When setting up make sure you use the physical sim, not the eSim otherwise back to the boot loop. Once you get the phone set up go to Settings/System/Reset Options/Reset wifi, Mobile and Bluetooth then check the Erase downloaded SIMs, this will remove the problem.
I hope this helps someone else as it was a pain to reset and all the time lost when it was a pretty simple solution to fix....well as long as you have a physical sim handy!
Did you try the dialer commands for call forwarding?
cabagekiller said:
Did you try the dialer commands for call forwarding?
Click to expand...
Click to collapse
I used Phone/Settings/Calls/Call Fowarding.
I had major issues with this. Everything was working ok until i turned on call forwarding which sent the phone into a bootloop as above. I needed to insert a physical sim to get through the factory reset as it hung onto the esim otherwise and went back into another bootloop. Once the factory reset was done, i did another with sim data erase checked - and then when back up and running re-added the Telstra esim.
Whilst things where partially working i still had issues. I noticed that navigating to "Phone -> Settings -> Calling accounts" would crash the phone app.
I also noticed that the Telstra esim appeared as "null" in some places as it was unnamed. I gave the esim a name and now everything is working fine - i can access the Calling accounts menu.
Maybe the blank name causes the issues? This was on a Pixel 6 (not pro)
fish0 said:
I had major issues with this. Everything was working ok until i turned on call forwarding which sent the phone into a bootloop as above. I needed to insert a physical sim to get through the factory reset as it hung onto the esim otherwise and went back into another bootloop. Once the factory reset was done, i did another with sim data erase checked - and then when back up and running re-added the Telstra esim.
Whilst things where partially working i still had issues. I noticed that navigating to "Phone -> Settings -> Calling accounts" would crash the phone app.
I also noticed that the Telstra esim appeared as "null" in some places as it was unnamed. I gave the esim a name and now everything is working fine - i can access the Calling accounts menu.
Maybe the blank name causes the issues? This was on a Pixel 6 (not pro)
Click to expand...
Click to collapse
Sorry to hear about this, I know how frustrating this is. This issue did not go away for me, had ongoing issues, Ended up having to contact google support and they replaced the phone, haven't gone back to esim since. Good luck.

Question Automatic mobile data and wifi being turned off after a period of interval of device being inactive

Hi, every time I leave my device idle for approximately 30 or more minutes (couldn't determine an exact data on the timing) from the purchase date, my phone automatically turns off its wifi and mobile data! And as soon as you turn on its screen via unlocking or just the lock screen via the button, it starts the mobile data instantly and also the wifi (and bluetooth) is enabled and it starts searching for signals. Now I have been trying to search for this problem for a long time and the customer service too via email dosent know what to do and want me to send the device to their factory for further inspection, so I thought to ask here before doing the same. The problem it causes is that I'm a foreign student and need access to the internet 24hrs so as to recieve calls from my friends and family and hence it creates problems doing so since the network is disabled!
Could you maybe help me a bit please?
Goto settings - battery
Top right corner hit the Hexagon for more settings
First setting make sure is unchecked
Which is turn off data when phone is locked. Choose never.
k500zm said:
Goto settings - battery
Top right corner hit the Hexagon for more settings
First setting make sure is unchecked
Which is turn off data when phone is locked. Choose never.
Click to expand...
Click to collapse
Sorry and thank you but it's already on "NEVER"
OK try this goto the same settings page
Look in app battery saver section click the three dots in the top right hand corner and select show system apps and then look for network or Wi-Fi and make sure that it is not blocked from background activity make sure that it has no restrictions.
If that doesn't work maybe try this
"to fix the Wi-Fi you can enable personal mobile hotspot and set it up if it's not already setup with a good strong WIFI password. Once you enable the personal hotspot you will see the Wi-Fi magically start working and now you can disable the hotspot, Wi-Fi stays connected."
k500zm said:
OK try this goto the same settings page
Look in app battery saver section click the three dots in the top right hand corner and select show system apps and then look for network or Wi-Fi and make sure that it is not blocked from background activity make sure that it has no restrictions.
Click to expand...
Click to collapse
Sorry but there's no such option in the list regarding anything related to hardware. It just shows the normal system apps like feedback, scanner, etc...
k500zm said:
If that doesn't work maybe try this
"to fix the Wi-Fi you can enable personal mobile hotspot and set it up if it's not already setup with a good strong WIFI password. Once you enable the personal hotspot you will see the Wi-Fi magically start working and now you can disable the hotspot, Wi-Fi stays connected."
Click to expand...
Click to collapse
I have already set-up wifi hotspot and things but the thing is when the device is not being used for a while then it disconnects all network connections i.e. wifi, mobile data and also the bluetooth Until unless the screen is turned on again!
OK download from Play Store "hidden settings for miui" by yunus
Open manage applications go to the bottom of the screen and select show system apps.
Then look for com.miui.Wi-fi entries there are a few click on each entry select battery make sure that none of them are restricted.
also look in the list for anything else you think might be relevant and check if that is restricted or not and un restrict the battery.
if that doesn't do it then you will need to do a factory reset
k500zm said:
OK download from Play Store "hidden settings for miui" by yunus
Open manage applications go to the bottom of the screen and select show system apps.
Then look for com.miui.Wi-fi entries there are a few click on each entry select battery make sure that none of them are restricted.
also look in the list for anything else you think might be relevant and check if that is restricted or not and un restrict the battery.
if that doesn't do it then you will need to do a factory reset
Click to expand...
Click to collapse
These are the options as in the attached screenshots please convey which one?
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Check all of them and any other network processes you can find
k500zm said:
Check all of them and any other network processes you can find
Click to expand...
Click to collapse
sure done that, will report if anything develops in a day or two!
OK good luck!
k500zm said:
OK good luck!
Click to expand...
Click to collapse
OK checked it and it happened again even though I allowed full battery option(no restrictions) on each and every option related to networking!
Make sure that your phone is not in battery saving mode.
Make sure that it is not your source of Wi-Fi that is the problem I'm not sure how that could be the case but you never know.
if it is not your only option is to to factory reset your phone.
1.My phone's never in battery saving mode
2.the wifi isn't the problem, all other devices stay connected as normal just this one dosent.
3. I have done the factory reset near about 5 times till date.
4. The problem is not only with wifi. It's with all connectivity options, the wifi, the mobile data and also the bluetooth
adiraghuwanshi said:
1.My phone's never in battery saving mode
2.the wifi isn't the problem, all other devices stay connected as normal just this one dosent.
3. I have done the factory reset near about 5 times till date.
4. The problem is not only with wifi. It's with all connectivity options, the wifi, the mobile data and also the bluetooth
Click to expand...
Click to collapse
I've spent a lot of time trying to solve your problem and you haven't even thanked me once for my time.
k500zm said:
I've spent a lot of time trying to solve your problem and you haven't even thanked me once for my time.
Click to expand...
Click to collapse
Sorry man but you didn't notice, i was thankful to you from the start for trying to help me!
But still could you lookout for some extra measure to resolve my problem!??

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