Develop Bugs

Newton Ring

Well, my Touch Pro2 has apparently developed a Newton Ring over the weekend. I have never noticed it before, but it is quite obvious today under the harsh florescent lighting of my workplace. It's maybe half an inch from the edge of the screen on the sides and top, and maybe a quarter of an inch on the bottom.
Nothing undue happened to it this weekend. I've always kept it in the manufacturer's case, unless it was sitting on a table or being used.
I'm not really concerned about the ascetic problem, but I have seen in some places that the screen will eventually stop functioning? Is that correct? Should I look into getting this replaced?
Thanks for your time.

Hi
Are you sure the newton rings are in your display and not in your touch panel ? This is more prone to get newton rings.

RangerX said:
Well, my Touch Pro2 has apparently developed a Newton Ring over the weekend. I have never noticed it before, but it is quite obvious today under the harsh florescent lighting of my workplace. It's maybe half an inch from the edge of the screen on the sides and top, and maybe a quarter of an inch on the bottom.
Nothing undue happened to it this weekend. I've always kept it in the manufacturer's case, unless it was sitting on a table or being used.
I'm not really concerned about the ascetic problem, but I have seen in some places that the screen will eventually stop functioning? Is that correct? Should I look into getting this replaced?
Thanks for your time.
Click to expand...
Click to collapse
Mine developed 2 a while back. They seemed to be smaller, but started to grow a little, so I just took it back and exchanged it. It should come with a year std warranty. As far as effecting the functionality of the phone, not really sure, but I'm sure it annoys the hell out of you like it did me. The funny thing is, not sure how mine happened. I BABY the hell out of the phone, so not sure what caused it.

And ATT says this is "user abuse"
Short version, escalated 3 time to a manager who replaced it right away. I have only had the phone since Jan 3rd.
The key to getting it replaced seems to be to tell them that device gets really hot when talking on it.
That was the first thing the manager asked me when I was transfered and he immediately issued a replacement, after being denied by 1st and 2nd level support.
I have a hard time believing that there is anything that I could do to cause a perfect rectangle to show up.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
If anyone wants more detailed information let me know, as I have talked to a few engineers regarding this.

Cingularly Twisted said:
Short version, escalated 3 time to a manager who replaced it right away. I have only had the phone since Jan 3rd.
The key to getting it replaced seems to be to tell them that device gets really hot when talking on it.
That was the first thing the manager asked me when I was transfered and he immediately issued a replacement, after being denied by 1st and 2nd level support.
I have a hard time believing that there is anything that I could do to cause a perfect rectangle to show up.
If anyone wants more detailed information let me know, as I have talked to a few engineers regarding this.
Click to expand...
Click to collapse
Very interesting...have you actually noticed any unusual warmth from the unit when using or charging it? My suspicion has always been that the mysterious newton rings are often caused by internal thermal conditions rather than external ones.
I haven't experienced one myself (knock on wood...), but I do notice that under certain circmstances the phone is noticibly warmer (like when charging while also running wifi or BT), and I'm thinking this could be the kind of thing that will lead to a visible newton ring, over time, even just a few weeks. The temp won't be enough to cause alarm, but if/when it happens enough, repeatedly, I imagine there could very well be a connection.

My take on it.
I work for a company that makes ruggedized, WinMo handhelds, so I have access to resources like engineers with 20+ years of experience.
My theory is that it is a materials/ manufacturing defect. Something is causing delamination of the digitizer overlay from the glass LCD. Could be heat, as the phone does warm up during charging and calls.
I have heard of similar issues with displays being shipped by air carrier in cargo holds being damaged while being shipped from Asia.
What I find most odd is that it is almost a perfect rectangle, this is not an "organic" failure. I would love to see what sits right under the display that is the same size as the effected area.
The other extremely frustrating part of this is the AT&T considers "ANY" screen defect to be user neglect, sight unseen and only after several escalations did I get any results. Now I am afraid they are going to get the old phone and then try to charge me for it.

Cingularly Twisted said:
What I find most odd is that it is almost a perfect rectangle, this is not an "organic" failure. I would love to see what sits right under the display that is the same size as the effected area.
Click to expand...
Click to collapse
You can take a look at the disassembly guide I attached, but even after looking at every shot of the guts it still looks like the only single component that comes close to matching in position and dimensions is the battery itself.
I just noticed for the first time that the phone they used for the teardown actually has a newton ring of its own...you can see it clearly in the first pic

My TMO TP2 got this a couple of weeks ago, and on Monday my touchscreen quit responding all of a sudden. I noticed that as i pressed on the screen at certain spots they started to stick to the LCD and making my screen unresponsive.
And for 2 days i had to use my phone without the touchscreen and resorted to Rhodium Keyboard Controller to assign keys to correspond to the soft keys on the screen. Text and email are impossible without the TS on the TP2 luckily I showed this to a friend of mine and together we figured out how to make it respond by moving my fingers on the screen to release the LCD from the screen.
So for the last few days, i have been on the phone with T-Mobile and some repair centers trying to find out the best route to take and I didn't realize that others were having the same problem. I almost filed an insurance claim to replace my TP2. Thankfully i may be able to save the $130 and use the manufacture warranty to get a replacement.
Has anyone had any luck using warranty to get yours replaced outside of your initial 30 day return period? This is my 2nd TP2 as the first one went bad also.
Thanks in advance

Has anyone had any luck using warranty to get yours replaced outside of your initial 30 day return period? This is my 2nd TP2 as the first one went bad also.
Thanks in advance
Click to expand...
Click to collapse
After talking to a first level rep and a retention specialist, who both refused to do a warranty replacement, the manager I escalated to asked me right off the bat if it heated up when talking. I of course said yes it does, and he sent a replacement.
Good luck, YMMV

My HD BLACKSTONE developed Newton Rings several months ago, but the screen only stopped responding since 4 weeks.
I sent It to repair service in Spain, not into HTC but into Movistar, the network provider.
They changed the screen and the digitizer under warranty, and sent It back in 15 days.
The only thing they have put on the delivery note is that this device (mine) has no longuer any warranty, out the problems relating the new screen, because they have detected the original sofware was modified (I flashed my HD hundred times...)
This is my experience.

So, it's been almost 6 months since my OP. I still have the same phone. The weekend of the original post, the touchscreen did actually stop working, and I noticed what looked like a hole in the layer above the screen. I took it into T-Mobile and went through customer service, and in the middle of being on the phone, the touch screen started working again. Not coincidentally, the hole / tear was also gone.
I have had this happen once more, and was actually able to kind of massage it out and get the screen working again. So I now am certain to take the phone out of my pocket before doing any heavy lifting, since both times it has happened I was moving boxes around.
I didn't bother to have it replaced, as current suspicions point to the fact that it would simply develop on the new phone too. I have definitely used it a couple times where it got very very warm, as in, warm enough that I actually pull off the back cover to help circulation. This is mostly with playing a high-resources game and charging at the same time.

my own Newton ring...................................);
My Tilt 2 has developed the same type of distortion on the right side of the screen. The ring is oblong and moves with pressure on the screen. It is most definitely more obvious under florescent lights. ATT maintains that I have damaged the screen by "pressing or tapping too hard". Like the rest of y'all, I have taken very good care of my device. It is always in it's case and always has a screen protector. They emphatically refuse to warranty the phone. The fee for factory repair was quoted at $377.00. The business care specialist states that there are NO KNOWN ISSUES with this device. Anyone have any ideas.

Newton Ring Fixed..................
Returned my Tilt 2 to HTC (AT&T is a substandard company with substandard customer service and should be broken up like Ma Bell was; As soon as my contract is up I WILL switch to Verizon for my service.) HTC replaced the touch screen at no charge other than the triage fee. Happy Days! AT&T pointed their fingers in my eye and said "physical damage" which was ludicrous, as the ring occurred overnight while my T2 was charging. Did I say AT&T service is really, really poor? Thank you HTC America.

[Q] Is HTC quietly fixing the hinge?

I have heard a few people mention that their replacement phones don't suffer from the same hinge problem - that HTC might actually be fixing this issue in production and newly produced phones won't have loose hinges...anyone have any thoughts?
On a side note... I played with my phone yesterday when i got it, and despite the hinge (mines loose too), i was able to type upside down (and any other which way) because of the way my hands grip the phone - they keep the hinge in place, i bet many other users will be the same way.

arxe41 said:
I have heard a few people mention that their replacement phones don't suffer from the same hinge problem - that HTC might actually be fixing this issue in production and newly produced phones won't have loose hinges...anyone have any thoughts?
On a side note... I played with my phone yesterday when i got it, and despite the hinge (mines loose too), i was able to type upside down (and any other which way) because of the way my hands grip the phone - they keep the hinge in place, i bet many other users will be the same way.
Click to expand...
Click to collapse
that's how i've always gripped my phones

arxe41 said:
I have heard a few people mention that their replacement phones don't suffer from the same hinge problem - that HTC might actually be fixing this issue in production and newly produced phones won't have loose hinges...anyone have any thoughts?
On a side note... I played with my phone yesterday when i got it, and despite the hinge (mines loose too), i was able to type upside down (and any other which way) because of the way my hands grip the phone - they keep the hinge in place, i bet many other users will be the same way.
Click to expand...
Click to collapse
FWIW: I'm on the side of "that's the way it's supposed-to/designed-to be". So it won't be "fixed" since there's nothing broken.
BUT: It's irrelevant if it's supposed to be that way or not -- all that matters is if the user likes it that way.
So: I tried the floor/display unit in a T-Mo store, deployed the keyboard and held the phone as I might if typing while reclining/in-bed, with the plane of the phone vertical and then tilted slightly beyond vertical towards me...and the screen flopped down/closed.
I held the phone the same way I hold my current TP2 when typing on the keyboard: with my index fingers wrapped behind the keyboard, not touching the screen. So...for me it seems like it would be a bit of a problem...or at least a downside. For someone who doesn't hold the phone like I do -- someone who supports the screen with their fingers -- it probably wouldn't be an issue.
YMMV.
Issue or not -- I doubt that future batches will change...until/unless they change the design.

MCbrian said:
FWIW: I'm on the side of "that's the way it's supposed-to/designed-to be". So it won't be "fixed" since there's nothing broken.
BUT: It's irrelevant if it's supposed to be that way or not -- all that matters is if the user likes it that way.
So: I tried the floor/display unit in a T-Mo store, deployed the keyboard and held the phone as I might if typing while reclining/in-bed, with the plane of the phone vertical and then tilted slightly beyond vertical towards me...and the screen flopped down/closed.
I held the phone the same way I hold my current TP2 when typing on the keyboard: with my index fingers wrapped behind the keyboard, not touching the screen. So...for me it seems like it would be a bit of a problem...or at least a downside. For someone who doesn't hold the phone like I do -- someone who supports the screen with their fingers -- it probably wouldn't be an issue.
YMMV.
Issue or not -- I doubt that future batches will change...until/unless they change the design.
Click to expand...
Click to collapse
The problem is, there is two clear distinct hinge conditions in the market now, as evidence in Youtube vids. One condition is loose hinge, where by holding it upside down by the lower half will cause the upper half to swing down, and the other condition is that its tight and will not swing down. This leads me to believe that the problem is more in manufacturing because if its design, it should exhibit only one condition all the time.

The phone is not supposed to flop down like that. I checked one out at the store, held it horizontal and it didn't budge.

My replacement doesn't budge when held upside down with the keyboard out.. it does do it when i have my gel case on but stays in place when the case is off.

daijoubu said:
The problem is, there is two clear distinct hinge conditions in the market now, as evidence in Youtube vids. One condition is loose hinge, where by holding it upside down by the lower half will cause the upper half to swing down, and the other condition is that its tight and will not swing down. This leads me to believe that the problem is more in manufacturing because if its design, it should exhibit only one condition all the time.
Click to expand...
Click to collapse
JCopernicus said:
The phone is not supposed to flop down like that. I checked one out at the store, held it horizontal and it didn't budge.
Click to expand...
Click to collapse
I hope you guys are right, 'cause this "issue" is actually making me drag my feet about buying it...and this is the only new phone on the horizon that meets my needs (high-end with hardware keyboard on T-Mobile USA that's not WP7).
The only reason I'm not convinced yet (even though I'd like to believe) is that several people have posted that their hinge started out "firm" and then got looser.
In any case, it will be early-November before I buy so I bet that the "truth" -- whatever it is -- will be evident by then.

mine was tight when I got it, and magically later that same day, became extremely loose with no precursor

I don't think anyone can really say with certainty how the hinge is supposed to work. It does seem to be a prevalent "issue". I got a replacement phone (for an issue unrelated to the hinge), the replacement also has a loose hinge just like my first one. And as some people reported, even some units in T-Mobile stores have loose hinges.
I personally like G1's hinge much better. Wish G2 had the same type of hinge

praguewatermelon said:
I don't think anyone can really say with certainty how the hinge is supposed to work. It does seem to be a prevalent "issue". I got a replacement phone (for an issue unrelated to the hinge), the replacement also has a loose hinge just like my first one. And as some people reported, even some units in T-Mobile stores have loose hinges.
I personally like G1's hinge much better. Wish G2 had the same type of hinge
Click to expand...
Click to collapse
I hated the G1 hinge, and personally like the design of the hinge over then more common slide, but we will have to see its longevity, right now the hinge issue isn't a major concern, the screen doesn't open crocked or have excessive play from side to side when opened, just opens to easily which I can live with

I have my second G2 and in my case both of the phones were loose to start. The one I received 2 days ago has loosened even more in spite of the fact that I hardly ever deploy the keyboard. While in a restaurant last night I had the G2 lying on the table and I reached over to pick it up and the keyboard just slid out. Which is way too loose for me. I am requesting a replacement because of this and also very poor or defective radio. This is a very good phone and I dont want to give up on it but only time will tell.

I've had my G2 since the release date and my hinge is strong. It doesn't flop down on its own. Even when I'm lying down the screen stays up on its own. Some are loose and others aren't.
Sent from my T-Mobile G2 using XDA App

Dalamak said:
I hated the G1 hinge, and personally like the design of the hinge over then more common slide, but we will have to see its longevity, right now the hinge issue isn't a major concern, the screen doesn't open crocked or have excessive play from side to side when opened, just opens to easily which I can live with
Click to expand...
Click to collapse
why did you hate the G1 hinge? I've had G1 since it was first launched. It was (is still) sturdy.

My hinge is a little loose, if I hold it by the keyboard and give it a light shake it the screen drops about 3/16 of an inch. Now when the screen is open it will never close. I use the keyboard a lot and it doesn't seem to affect how loose it is.
Sent from my T-Mobile G2 using XDA App

Arcadia310 said:
I've had my G2 since the release date and my hinge is strong. It doesn't flop down on its own. Even when I'm lying down the screen stays up on its own. Some are loose and others aren't.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I can do all the stuff you did in ur video and my hinge is loose. You were being very gentle with it. One shake and you know what would have happened lol.
That being said the hinge doesn't effect usage AT ALL. I'm also getting faster on this keyboard... at first I hated it because the G1 KB is better imo. ALso the modified HTC_IME virtual keyboard in the Nexus forum puts the iOS vk to shame.
Sent from my T-Mobile G2 using XDA App

mine seems loose too, it might jus be normal...I hope tmobile and htc are reading these kinda threads and they need to say something if its normal!
now on the other hand, has anyone read anything about the desire z? i mean its the same phone, does it have the same problems?

Here's a picture of a 2 G2s (I ordered a replacement and they are side by side). Which one has better hinges?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Both open fairly easily by the way. I'm convinced this is by design.

The one on the right? The one on the left, the screen part seems to drop down to the right more.. the right G2, the screen is flat..

Superfrag said:
The one on the right? The one on the left, the screen part seems to drop down to the right more.. the right G2, the screen is flat..
Click to expand...
Click to collapse
Yep, the one on the right is the replacement and the one I am keeping. Mind you both will open if I pick them up holding the top/bottom half alone. I think we should all stop obsessing about this and enjoy the phone. That's what I am planning to do now.

Yeah, my G2 hinge is one of the loosest I've seen.. but luckily for me it doesn't hamper me at all in normal usage. If it does in the future I will get a replacement since I have the premium insurance plan.. but for now I'm loving it!

Petition for HTC to address screen scratches!

Dear all,
After having experienced scratches on my phone's screen and reading countless of similar complaints by others, I have decided to petition HTC to do something about it.
The phone is supposed to have Gorilla Glass 2 which is scratch-resistant (not scratch-proof, I know) and so should resist the kind of scratches normal glass would endure from being in a pocket with keys. But it seems that HTC One X users are divided into two camps: The 'My screen is crazy durable! I can put it in the tumble dryer, take a hammer to it, etc.' camp and the 'I've got a scratch within an hour of having it. It was just in my pocket!' camp.
There is cause to believe some batches were simply defective.
Please take the time to sign this petition! Thank you.
Petition HTC One X Screen Scratches
PS - Don't bother saying:
1. It is not invincible or scratch-proof. It is only scratch-resistant.
Yes we all know this, but these scratches have occurred through normal use.
2. If you care so much, then why didn't you use a screen protector?
Because the whole point of having Gorilla Glass 2 is for users not to have to resort to using screen protectors which detracts from the beauty of the graphics.
3. You must have done something to it, MY screen is perfectly fine!
No, majority of those who have complained have either taken extreme care in using their phone, or used it in a way any other person would have. Most have also used HTC phones previously with no such problems.
Full credit for this post goes to
Mirlina

First off, thanks Sebianoti for helping me post the thread. I hope this will garner enough support and attention.
Corning have responded to me and this is what they said:
Good Day!
We are sorry to hear that you've had a problem with your device. While Corning® Gorilla® Glass is better able to survive the real-world events that most commonly cause glass to scratch, chip or break, if subject to enough damage, Gorilla Glass, like all glass, can break. We recommend you contact your device manufacture to review your warranty and their repair program.
Thank you
Click to expand...
Click to collapse
I have emphasied in bold the crucial part - that it is better able to survive real-world events i.e. normal use.

I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good

EddyOS said:
I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good
Click to expand...
Click to collapse
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.

Hi
Mirlina said:
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.
Click to expand...
Click to collapse
I think what we are seeing is scratching of the oleophobic coating which is on top of the Gorilla Glass, previous HTC phones didn't have this coating and so maybe that is why owners of previous models are saying they didn't get scratched so easily.
I'm sure someone posted they used an abrasive polish to try and remove the scratch and this then caused a bigger change in the glass appearance as they removed the coating from a larger area, so then continued to polish the whole screen to remove the coating. I'm not sure cosmetically what the final outcome was.
If I'm honest the oleophobic coating is a waste of time, it still gets covered in grease from fingers, and if it just means the screen appears to get scratched easily as the coating is softer than the glass, they should stop using it.
This problem isn't unique to the HTC One X, I found several references to similar issues, the iPhone 4S/iPad is prone to the same problem it seems. The difference is here we are incorrectly blaming HTC for inferior Gorilla Glass screens, in some cases it is suggested HTC haven't even used Gorilla Glass, when elsewhere it is recognised it isn't the glass getting scratched but the coating.
http://forums.macrumors.com/showthread.php?t=1293714
http://voices.yahoo.com/why-cant-remove-scratches-iphone-4s-screen-11037376.html
http://forums.macrumors.com/archive/index.php/.../t-1133703.html
http://forum.xda-developers.com/archive/index.php/t-1140954.html
http://apple.stackexchange.com/ques...hones-oleophobic-screen-coating-once-its-worn
http://forum.xda-developers.com/archive/index.php/t-1602032.html
Regards
Phil

I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.

First off, Would like to agree with point 1,2 and 3.
Secondly, I have no scratches since owning this device from release day.
Thirdly, what do you hope to achieve with a vote? Nothing will change. 1% of people with scratches will vote, 0.0001% of people without scratches will vote. 72% of statistics are made up. Getting a proportional representation is HARD.
Fourthly, This thread is pointless.
Fifthly, HTC, me, and 99% of the readers of your post don't care.
Sixthly, meh.

BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
Click to expand...
Click to collapse
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,

BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
Click to expand...
Click to collapse
I think the guys concerned over scratches that have happened that basically shouldn't of IF it was using GG2
therefore in the UK at least if a product is sold with certain claims and those claims are proven to be untrue they are liable.
different strokes for different folks but you gotta fight for your right to party

Sebianoti said:
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,
Click to expand...
Click to collapse
There are reports of the same issue (microscopic scratches) with GG2 on the SGS3 forum. The difference is no one there would even think about starting a petition. In fact, most of the stuff people post on the One X forum would be run-off the SGS3 forum soon after it was posted. They have a far more serious issue. The edge-to-edge glass on the front of the SGS3 is easily cracked under stress or when it's dropped. They discuss cases and ways of preventing it from happening, not starting campaigns to get Samsung to change the design.
By all means carry on with your crusade. But think about this, if HTC were to admit there was a fault with the display it would affect 100% of phones produced. Every owner could demand a new display. At HTC's cost of $150 per phone, assuming they've sold 500K so far, that's $75MM in profit lost. Do you honestly see that happening? They'd gladly accept you and a percentage of others never buying an HTC product before absorbing that type of expense.
Back to a more constructive note, after hearing about the possibility of scratches I started investigating screen protectors. I bought this one. The full body protection version also comes with a protector for the camera lens. That to me is a more serious design issue then the performance of GG2 which is out of both Samsung and HTC's control.
http://www.bestskinsever.com/htc-one-x-skin
Its wet apply, incredibly easy to put on perfectly, covers the curves of the display, is crystal clear once on, and feels almost the same as the naked display. I’m very picky about my display and I’d highly recommend it.

BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info

My phone has been through quite a bit, dropped spend all day in my work pants and no scratches at all. Maybe I just lucky but my last phone htc desire been through same treatment and that was scratched bad.
Sent from my HTC One X using xda premium

AdamLange said:
BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info
Click to expand...
Click to collapse
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

BarryH_GEG said:
http://img.tapatalk.com/2e074af4-c0eb-a680.jpg
Click to expand...
Click to collapse
What?... the frustration... god damn it HTC get your facts together,
I emailed HTC a number of times, each reply said the same thing...
HTC One X is using Gorilla glass 1.

Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!

I have an EVO LTE and I can assure you..this things scratches easily. I have a nasty mark directly in the center of my screen. Followed by minor marks along it. I take care of my stuff so this is insulting.
Sent from my EVO using xda premium

Steven 1 said:
I have an EVO LTE
Click to expand...
Click to collapse
Wrong forum?

BenPope said:
Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!
Click to expand...
Click to collapse
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.

Mine has a small crack along one edge, I didn't drop it and no-one uses it but me. It's with HTC at the mo over the poor wifi issue but I'm hoping they'll sort the screen out too. I'm very careful with my phone, don't even take it out much but I'm thinking maybe there was a slight imperfection which I didn't notice and it propagated.
Sent from my GT-P7310 using xda app-developers app

BarryH_GEG said:
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.
Click to expand...
Click to collapse
Sir i can assure you that the picture in question is in fact fake... I have the original right here!
Seriously though the screen can't scratch itself, it's glass! Look after it.
lol you guys...

Please check your phone for this build quality issue. See picture and details.

With your phone on a white webpage in a dark room, and with the brightness turned up fully....Look directly at the side of the phone above the volume buttons and along the length of the webpage on the screen....Do you see a small gap with light coming through below the black paint on the glass and the metal? See pic.
This is not a reflection due to the curved glass, and it is not a simple build quality issue due to black painted area not going down far enough.
Mine is an actual gap that I can stick a corner of a piece of paper into quite far. It also disappears when I press down on that side of the screen.
My wife got the same phone at the same time, and hers is the same!
Who else has this issue?

I have this issue. It makes the phone look absolutely disgusting. I actually thought it was a glass reflection thing though so it hasnt bothered me until now.
I noticed a huge increase in dirt/grime throughout the edge areas lately.. How does sending the phone back work? I'm unable to drive anywhere near the only Samsung store (in TO -_-)
Add a poll to this thread!!
P.S. Like OP says... You should be in a dark room with the screen at max brightness to CLEARLY see this. It really shows when im watching movies at night -_-

Yep....i saw some specs of dust in there as well. I wonder if this means the phone itself is no longer resistant to water and dust?
Damn. I will likely be taking both of mine back to Best Buy tomorrow.

cmilviper said:
Yep....i saw some specs of dust in there as well. I wonder if this means the phone itself is no longer resistant to water and dust?
Damn. I will likely be taking both of mine back to Best Buy tomorrow.
Click to expand...
Click to collapse
Yea I thought that as well and it scared the **** out of me. If I stick a piece of paper in the gaps, I can actually feel the rubber adhesive coating thats about 5mm in.. If you think about it... Thats a HUGE gap. HUUGE. And thats completely all around the edges.. Its even worse at the corners.
If you look at pictures of the S7 Edge screen at night, you will NOT see any of this. This is absolutely a defect.

I agree!
I may try to tape it off, and smear some black silicone in the side gaps, clean it up, and see if I can be happy with it.......otherewise they are going back.
Oh and I heard this is mainly only affecting black Note 7's?

cmilviper said:
I agree!
I may try to tape it off, and smear some black silicone in the side gaps, clean it up, and see if I can be happy with it.......otherewise they are going back.
Oh and I heard this is mainly only affecting black Note 7's?
Click to expand...
Click to collapse
Idk. After looking it up, I noticed that the black S7 Edge wasnt having this issue, so either this is a defect, or a horrible, horrible design flaw.
Pics of the black S7E with mid brightness:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
---------- Post added at 07:52 AM ---------- Previous post was at 07:39 AM ----------
Here are a few pics of the light bleeding on my Note 7:
THIS IS THE LIGHT BLEEDING, ITS NOT THE METAL REFLECTION.
Heres a picture of the top and bottom edges (screen on but blocked with cards so you can actually see the light bleeding due to the gaps):

I think everyone has this issue. Maybe only about painting job not cover all of the edges.
But I don't think it will make the phone lose water resistant

thanhhungtn1 said:
I think everyone has this issue. Maybe only about painting job not cover all of the edges.
But I don't think it will make the phone lose water resistant
Click to expand...
Click to collapse
This has never happened on any other phone I have had. Keep in mind this happens on the top and bottom.. Which means it is nut a curved screen related issue. This is a gap issue that causes the edge of the glass panel to be exposed that creates travelling light to bleed out of the edges.

imatts said:
This has never happened on any other phone I have had. Keep in mind this happens on the top and bottom.. Which means it is nut a curved screen related issue. This is a gap issue that causes the edge of the glass panel to be exposed that creates travelling light to bleed out of the edges.
Click to expand...
Click to collapse
Yes, I know. Every note7 has that issue. It's just the painting job problem. Normally the painting must cover all of the edges to not allow the lights from the back lid come out.
Mine have this issue too but still can swim under water.

thanhhungtn1 said:
Yes, I know. Every note7 has that issue. It's just the painting job problem. Normally the painting must cover all of the edges to not allow the lights from the back lid come out.
Mine have this issue too but still can swim under water.
Click to expand...
Click to collapse
Being afraid of the phone not having proper IP rating is one thing, but what bugs me the most is how it makes a $1,200 phone feel like a $200 phone.

imatts said:
Being afraid of the phone not having proper IP rating is one thing, but what bugs me the most is how it makes a $1,200 phone feel like a $200 phone.
Click to expand...
Click to collapse
yes. it's a little bit annoying when in the dark room.
But it doesn't bother me at all when in the bright room and under sunshine. Actually I use S-cover so most of the time I didn't notice it lol.
Samsung better has an announcement for this.

I can confirm I have the same issue, but only on the S pen side; didn't notice any gaps with the other 3 sides so certainly seems like a defect.

I have a uniform space all around the device between the glass and the inner metal frame. The space is enough for a piece of paper to be slid in. I would suspect, I don't know, that bonding metal to glass needs some form of expansion gap due to heat?
I have just looked at my Samsung galaxy S6 Edge+ and this has no such space BUT this does not mean that the S6 Edge doesn't have an expansion gap. Such expansion factors can be achieved in different ways.
I doubt dust will enter between that space and get in-between the glass and screen?
I will go to the store today and speak with the manager and request he contact Samsung regarding this matter. I will also call Samsung myself latter in the day.
It would indeed be a major blunder IF this was a design or manufacturing fault on the part of Samsung. At present I cant really see the quality control being so poor, not as all phones appear to have this space no matter what continent we live on? The sheer scale, if this is a problem, would be hyper damaging to not only the reputation of Samsung but also its finances.
I also have a gut feeling that trying to receive an honest sensible response from Samsung is going to be a problem, still I shall be discussing this with the store manager so IF, in the future, this is a genuine problem, he will respond accordingly.
I could do without this at present. Still has to be sorted.
Thanks to the OP for having the eyes of a hawk and giving us the heads up. I SUGGEST THIS THREAD BE PINNED.
Ryland

I have contacted Samsung mobile technical and they said they would call me back. Hmmm, didn't say what year though.
I shall visit the retailer very shortly.
I must add I have visited the Samsung site and the photo's of the note 7 clearly show a space between the glass and the metal frame?
Ryland

Ryland Johnson said:
SUGGEST THIS THREAD BE PINNED.
Ryland
Click to expand...
Click to collapse
I suggest binned instead of pinned
Reason being is that I don't want to now make the screen full white brightness and look at the sides in the dark, just in case I spot something that will then make me constantly obsess about it
Sent from my SM-N930F using Tapatalk

There is a little gap in all of the units I have seen, its a fair assumption that its that gap that creates this light leak.

EarlZ said:
There is a little gap in all of the units I have seen, its a fair assumption that its that gap that creates this light leak.
Click to expand...
Click to collapse
So they should be painting/coating these edges in order to stop this from happening. Should have been like this to begin with -_-
I havent had improper light leaks since 2010 lol

Seems OK on my coral blue, I'll try in darker room later

cmilviper said:
With your phone on a white webpage in a dark room, and with the brightness turned up fully
Click to expand...
Click to collapse
How often do you stare at the side of your phone at 100% brightness in a dark room? This reminds of a thread in the GT-i9100 forum where people saw gray blotches on the display if it was at 10% brightness while displaying a gray background in a dark room. Since I never do either of those two things put me on the not concerned list. And I know, a gazillion dollar device should be "perfect."

tonymy01 said:
I suggest binned instead of pinned
Reason being is that I don't want to now make the screen full white brightness and look at the sides in the dark, just in case I spot something that will then make me constantly obsess about it
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
Oh brother how I hear you :highfive:
The LAST thing I want or need is a performance with my Note 7 however....I vividly recall owning the Asus Transfomer Prime tablet with key board some years ago. I am a long term fan of Asus products. Wow did they drop the ball with the Prime. Problem was/is the casing was all metal so the GPS didn't work at all and the net signal strength was near zero too. This was THE cutting edge tablet of its time and also the most expensive and very hard to find one.
The end result from Asus after petitions and court cases was to place a sticker on the boxes saying the device had no GPS? What they did about the other issues I dont know, mine went back! Point is big brand names DO make some truly awful blunders.
A blunder in itself is not the problem its getting brands like Asus, Sony Samsung etc to acknowledge such a blooper has been made. This is why I am taking this thread with caution but also treating the matter seriously.
Until I had read this thread I had not noticed any such phenomena as my mobile is in a flip case.
When the OP said he could slip paper into the gap that concerned me and still does until I can be assured that this is not a design problem.
I totally agree we must not be OCD but a cautious responsible investigation is not going to harm us. :highfive:
Better to be safe than sorry and find after 14 days one is stuck with a mobile with a possible problem.
Ryland
---------- Post added at 01:26 PM ---------- Previous post was at 01:19 PM ----------
BarryH_GEG said:
How often do you stare at the side of your phone at 100% brightness in a dark room? This reminds of a thread in the GT-i9100 forum where people saw gray blotches on the display if it was at 10% brightness while displaying a gray background in a dark room. Since I never do either of those two things put me on the not concerned list. And I know, a gazillion dollar device should be "perfect."
Click to expand...
Click to collapse
I respect your posts and enjoy reading them.
Provided this 'gap' does not affect the devices water-dust resistance I am also satisfied.
I am not given to flights of fancy nor do I panic about such material things. I do desire to ensure my investment is taken care of though and a little careful research with caution can but be a good thing. After all if there is a blunder we will all benefit from the OP's post. :fingers-crossed:
I will keep a million miles away from turning this gap into a 'bendgate'. Such matters also peeve me.
I can slide a piece of paper in-between my screen and the body. I cannot do this on my Edge S6+. Its needs sorting.
Ryland

Question No sound when Z fold3 is opened

So here's a deal - I have my z fold3 for almost a year now and I've started to have some weird problems with internal screen. First I couldn't switch from external to internal instantly - I needed to turn off screen when folded, open it and turn on screen. It fixed itself after couple of days. No there's a new problem - when phone is opened there's no sound. When I close it - it starts to play... Any ideas how to fixed it without doing hard reset? I tried safe mode.

I have the exact same issues and also in the same order as yours!
In addition I also have the S Pen dead zone issue.
All these came very recently after a software update.
It's so frustrating.

vance said:
I have the exact same issues and also in the same order as yours!
In addition I also have the S Pen dead zone issue.
All these came very recently after a software update.
It's so frustrating.
Click to expand...
Click to collapse
I'm also having SPEN DEAD ZONES..
Posted a message for that in XDA FORUM also..
Posted a video on YouTube also..
But it seems this problem is a new one.. nobody is facing until they will update their phone for this "NEW TASKBAR" FEATURE..

vance said:
I have the exact same issues and also in the same order as yours!
In addition I also have the S Pen dead zone issue.
All these came very recently after a software update.
It's so frustrating.
Click to expand...
Click to collapse
S PEN dead zones
S PEN dead zones in screen specially in the Crease area and around the inside magnets..!! This was found after 4.1.1 update.. Even the HOVERING and calibration is affected.. Service centre people have no idea why is it so, as the finger touch is...
forum.xda-developers.com
If you find a solution for SPen dead zone condition, let us know here..

Exact same problem here. Can't switch to internal, resolved by itself. (or by hard reset) Now no sound when full open. When half open under 90 degree it plays sound, more than 90 sound dissappear.
Middle creast SPen dead zone +

rikky_c_a said:
Exact same problem here. Can't switch to internal, resolved by itself. (or by hard reset) Now no sound when full open. When half open under 90 degree it plays sound, more than 90 sound dissappear.
Middle creast SPen dead zone +
Click to expand...
Click to collapse
Happened after the recent update...???
SAMSUNG should do something about it..
At first I though my screen had some problem, and being a premium device we don't expect these products to malfunction like this..

I just tried it on my unlocked and updated UK model.
No issues with sound or s pen input here.
So, wonder if it's a geographical update issue?

mad13maddy said:
Happened after the recent update...???
SAMSUNG should do something about it..
At first I though my screen had some problem, and being a premium device we don't expect these products to malfunction like this..
Click to expand...
Click to collapse
Yes.. Preparing to backup my data and send to Samsung service center

found the answer here:
https://www.reddit.com/r/GalaxyFold/comments/ugcc1w

ridwan247 said:
found the answer here:
https://www.reddit.com/r/GalaxyFold/comments/ugcc1w
Click to expand...
Click to collapse
So conclusion. this is hardware issue and need sent to service for fix

Occurred after the new update...???
SAMSUNG ought to take care of business..
At first I however my screen had some issue, and being a top notch gadget we don't anticipate that these items should breakdown like this..

Wow, I just had this issue. How can it be a hardware issue when i did not damage it physically? the store quoted 600 bucks for repair if i have no warranty. what are they gonna repair that cost 600 bucks?

I have exactly the same problem,
Resolved the switching screen to tablet mode by "resetting all settings" option
Regarding sound, I couldn’t find a solution

I think only fix to this just send it to samsung for repair. Probably the switch for fold detector causes all of this.

Hi guys sorry I'm replying to this thread so late on but I had the exact same issue, audio not working when opened and I took it to samsung experience store, and they replaced the inside screen, but apparently the inside screen is attached to the whole frame of the phone so the only parts of the phone that are originals are the back and camera, they told me the front screen would be my old one aswell however once I got it back that was new aswell! Also both screens came with screen protectors on, so basically all in all I have gotten a new fold 3 out of this, ALL FREE UNDER WARRANTY!!!, so not sure what you did with yours but I highly recommend you take it to samsung to fix it for free if you haven't already, my question to you though is did you replace the inside screen protector at all before hand? And did it possibly start to lift as I'm wondering if that's what happened to mine as the replacement screen Protector I put on once the original cracked started to lift up.

androiduser129 said:
Wow, I just had this issue. How can it be a hardware issue when i did not damage it physically? the store quoted 600 bucks for repair if i have no warranty. what are they gonna repair that cost 600 bucks?
Click to expand...
Click to collapse
Take it in and show them if you haven't already mine was done in the UK completely free under warranty

Gordotaylor28 said:
Hi guys sorry I'm replying to this thread so late on but I had the exact same issue, audio not working when opened and I took it to samsung experience store, and they replaced the inside screen, but apparently the inside screen is attached to the whole frame of the phone so the only parts of the phone that are originals are the back and camera, they told me the front screen would be my old one aswell however once I got it back that was new aswell! Also both screens came with screen protectors on, so basically all in all I have gotten a new fold 3 out of this, ALL FREE UNDER WARRANTY!!!, so not sure what you did with yours but I highly recommend you take it to samsung to fix it for free if you haven't already, my question to you though is did you replace the inside screen protector at all before hand? And did it possibly start to lift as I'm wondering if that's what happened to mine as the replacement screen Protector I put on once the original cracked started to lift up.
Click to expand...
Click to collapse
I experienced the same a few weeks ago and although my warranty expired last december, they still repaired my phone for free. They replaced the inner screen and all that's attached to it (frames and both batteries), didn't get the front screen replaced tho but it's fine.

Samsung (their repair center) refused to repair my phone under warranty due to some scratches, and they are now asking for over 600€ for the repair. It's unfortunate
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

tistos said:
Samsung (their repair center) refused to repair my phone under warranty due to some scratches, and they are now asking for over 600€ for the repair. It's unfortunate
View attachment 5836099View attachment 5836101View attachment 5836103
Click to expand...
Click to collapse
That's INSANE my phone was in far worse condition than yours and they repaired it free of charge, try taking it to a different samsung store and don't mention you took it somewhere else first, if not complain to a manager about it, scratches like that should never void your warranty as there just scratches on the hinge and the device is clearly defective, you need to stand your ground on this stuff not sure if it's the same warranty where you are as it is in the UK but the item is defective, the reason there trying to quote 600 is because the screen and body are all one unit and don't separate, but again take it to another store or send it in and TELL THEM it's a defective product and it is STILL under warranty.
**Edited by moderator to correct formatting error**

annson08 said:
I experienced the same a few weeks ago and although my warranty expired last december, they still repaired my phone for free. They replaced the inner screen and all that's attached to it (frames and both batteries), didn't get the front screen replaced tho but it's fine.
Click to expand...
Click to collapse
Yeah I would have been happy enough with my old screen but really happy it's a new one, maybe the guy broke it removing it , but looking at the marks on the other guys phone I can't believe they refused to fix it for him when it's clearly a defective unit.